Recently in the United States there has been focus on why employees are so unhappy, why they have such low morale, and especially why they leave jobs. One of the most often cited reasons is that they feel as though their opinion is unvalued. For the Food and Drug Administration’s (FDA) Center for Drug Evaluation and Research (CDER), employee retention is especially imperative as their mission is critical to public health. So in 2014 the CDER launched a crowdsourcing program among their employees specifically to combat low morale and create a more highly engaged workforce.
Since the CDER Crowdsourcing Program’s inception, thirteen separate time-limited challenges have been presented to CDER employees, leading to more efficiency, money saved, and increased sense of job involvement and emotional attachment. The CDER heightened the message that employee engagement is valued by providing time-off incentives based on participation or the top strongest ideas, depending on the aim of a particular initiative.
Although the CDER has had some great ideas, increased efficiency, and money saved as a result of this program, perhaps most notably they have noticed a more engaged and positive workforce.
Not only does the crowdsourcing of ideas increase employee morale, it has a ripple effect on the rest of the organization. Senior management is presented with better solutions and more creative insight into what can help improve various aspects of the job. The stress on human resources is somewhat relieved as employees are more likely to want to stick around and generally feel more invested in the organization and furthering the mission. Not only do human resources departments not have to spend as much time replacing unhappy employees who choose to leave their jobs, having increased morale helps to reduce workplace stress and increase employee health. Greater employee engagement and satisfaction also trickles down to have a positive impact on customer satisfaction.
To read more about how the FDA’s Center for Drug Evaluation and Research (CDER) is increasing employee morale by engaging their workforce in crowdsourcing, click here to download the recent case study.