A Successful Process Improvement Workflow

Successful Process Improvement WorkflowLast week, IdeaScale introduced a proven customer experience improvement workflow that is being used by our highest performing communities. This week, we’re going to look at a high-performing process improvement workflow (by far IdeaScale’s most common use case). This workflow has been used to find new time efficiencies, save money, and more. Organizations like this gather ideas from employees and empower those employees to implement those ideas with the help of the crowd.

Suggest (using the Ideate stage): This stage is open to anyone who wants to make a suggestion that would make a process better. This could be something that could improve operations, it could be something related to your supply chain, your team member cooperation. But the goal is to gather ideas that make things better, faster, or cheaper. Oftentimes, administrators will ask community members to state how the idea will impact one of those three categories (better, faster, cheaper).

Explore (using the Refine stage). In this stage, idea owners and community members fill in additional questions about the problem to be solved, what audience it is being solved for and why it matters. Only leadership can see these answers and those that seem worthwhile are moved into the proposal building stage.

Build Proposal (using the Refine stage). In this stage, idea owners answer key questions about the solution that will help prepare it for potential implementation. Questions include the resources that will be necessary to implement, but also practical questions about estimated positive impact and the associated costs of launching this solution.

In Development (using the Ideate stage). After reading the proposal, leadership moves approved ideas into this stage (with voting turned off) so that all community members can note the progress of an idea.

Results (using the Estimate stage). Idea owners validate their initial predictions by reporting on the savings or earnings that they predicted in the proposal stage, as well as the costs that it actually took to implement ideas.

Implemented or Archived (using the Archive stage). Once a process improvement’s results have been recorded, it is moved into the implemented or archived stage so that people can see the entire history of the new idea. If the reported results weren’t monetary, then the moderator tags the idea for the intangible benefits like lessons learned or experiential impact at this stage so that they can still view large scale themes and intangible wins across the community.

Are you using IdeaScale for process improvements? Let’s launch this new workflow in your IdeaScale community today!


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