The Coast Guard brought in IdeaScale in 2015, and has been using the platform ever since. They currently have over 15,000 users in their community. What have they accomplished?
How about lives saved.
In 2017, the US experienced one of the worst hurricane seasons on record, and the Coast Guard found themselves mired in slow, outdated lessons learned processes for sharing best practices. “We should’ve called them ‘lessons identified,’ rather than lessons learned because we hadn’t learned anything,” Andy said.
But enough was enough, and to modernize how they shared best practices, the Coast Guard launched a Hurricane Lessons Learned campaign through their CG_Ideas@Work crowdsourcing platform. Instead of disparate emails, text messages, and even—yes—pen and paper, members could now share ideas in a single place, regardless of geography.
The result: hurricane first responders shared life-saving ideas with each other.
For example, one member shared an idea to monitor social media after seeing distress signals on Instagram. Another shared an idea for better mobile tech in disaster areas. Another shared an idea to improve location targeting. The list went on and on, and the result was better service to the American people in times of emergency.
And after that first Hurricane Lessons Learned challenge, the US Coast Guard made them annual—in fact, they launch one on the first of June every year!