Exploring How States Are Leveraging AI: Insights from the National Survey

Artificial Intelligence (AI) is no longer a distant concept for state governments, it’s becoming a critical tool in their operations. According to a recent survey by the National Association of State Technology Directors (NASTD), AI is already playing a significant role in various state functions, particularly in cybersecurity. This survey, which gathered insights from 42 states, highlights how AI is being used, the challenges states face, and what the future might hold for AI in government.

One of the key findings from the survey is that cybersecurity is the leading area where states are utilizing AI. This isn’t surprising, given the increasing complexity of cyber threats and the need for more sophisticated tools to combat them. AI is helping states monitor and respond to cyber threats in real time, making it an invaluable asset in protecting sensitive data and maintaining public trust.

Beyond cybersecurity, states are exploring AI in other areas as well. For example, 50% of the states surveyed reported using chatbots to enhance office productivity and improve service delivery. AI is also being applied in code development, document and image generation, and even in creating promotional materials. These varied applications demonstrate that AI’s potential in state government is vast and still growing.

However, the adoption of AI in state governments is not without its challenges. The survey revealed that many states are still grappling with defining AI within the context of policy and governance. While 52% of respondents have established and communicated a clear definition of AI, a significant portion has not. This lack of consensus can hinder the development of cohesive AI strategies and slow down implementation.

Resource constraints also pose a significant hurdle. Many states report difficulties in securing the necessary funding and skilled personnel to fully leverage AI. With 81% of respondents indicating that staff upskilling is a major challenge, it’s clear that there’s a need for ongoing investment in training and development to ensure that state employees are equipped to work alongside AI technologies.

Despite these challenges, the momentum around AI in state governments is undeniable. States are not only using AI internally but are also considering its potential for citizen-facing solutions. While some states are prioritizing internal uses in the short term, others are beginning to explore how AI can improve services in areas such as transportation, education, healthcare, and social services.

Collaboration is also emerging as a crucial factor in advancing AI initiatives. Although 60% of survey respondents have not yet partnered with other jurisdictions, those that have are seeing the benefits. Partnerships with higher education institutions, other states, counties, and cities are fostering innovation and providing valuable insights that can guide AI development.

As states continue to navigate the complexities of AI adoption, it’s clear that this technology will play a pivotal role in shaping the future of state government operations. From enhancing cybersecurity to improving citizen services, AI offers a range of opportunities for states to become more efficient, effective, and responsive to the needs of their residents. The journey is just beginning, but the path forward is one of promise and potential.

Resources:

Edinger, Julia. “Where to Start With AI? Cities and States Offer Use Cases.” GovTech.com. March 2024. https://www.govtech.com/artificial-intelligence/where-to-start-with-ai-cities-and-states-offer-use-cases

News Staff. “Where Are States Using AI? Survey Says Cybersecurity.” GovTech.com. 16 August 2024. https://www.govtech.com/artificial-intelligence/where-are-states-using-ai-survey-says-cybersecurity?

Wilgus, Whitney. “Artificial Intelligence in State Government IT Operations.” NASTD. August 2024. https://higherlogicdownload.s3.amazonaws.com/NASTD/UploadedImages/20b47faa-5f00-40f1-bc5f-7ea8c80514d3/NASTD_AI_Survey_Summary_2024_Final.pdf