ISO Innovation Standards: The Good, the Bad, and the Missing
In 2020, the International Standards Organization, most famous for its Quality Management Systems standard, published ISO 56000, Innovation Management—Fundamentals and Vocabulary. Since then, ISO has released eight additional innovation standards. But is it possible to create international standards for innovation, or are we
Turning Customer Feedback into Actionable Innovations: Don’t Let Your Goldmine Go Unmined!
Customer feedback is a goldmine of insights for driving innovation. It reveals customer needs, experiences, frustrations, and suggestions – the very foundation for developing groundbreaking products and services. Yet, many companies struggle to translate customer feedback into actionable ideas. This