IDEASCALE BLOG

Tag: customer service

Three Interesting Examples of Crowdsourcing in the Financial Sector

Examples of Crowdsourcing in the Financial Sector

Crowdsourcing can add up in surprising ways. Can finance benefit from crowdsourcing? While open innovation and crowdsourcing are incredibly popular in other industries, the financial industry is necessarily more conservative about the technology it uses and the consumers it listens to. “Move fast and break things” isn’t the attitude you want from somebody selling you … Continued

Self-Service Customer Communities

Please enjoy this guest blog about self-service customer communities by Ashley Furness of Software Advice. Crowdsourcing covers a wide range of initiatives and industries; from fundraising to outsourcing piecemeal tasks. But, hopefully, each effort is about better serving the needs of the network that’s participating in the discussion. One of the ways that crowdsourcing helps … Continued

Spotlight on IdeaScale

It’s been a busy time for IdeaScale. We’ve launched BadgeFarm, we’ve been following up on the success of the Federal Mobility Strategy, launching the new initiative on Section 508, and loads of other behind-the-scenes stuff that you’ll have to look forward to in the coming weeks. But we’ve also been in-front-of-the-scenes as well and we … Continued

IdeaScale profits on LiveChat integration with Highrise CRM

by Szymon Klimczak @ August 9, 2011 After last month’s interview with Sam from Webitecture, today we have another customer telling us his story. Read about running a Software as a Service company, sales and support benefits from having live chat on the website and advantages of LiveChat-Highrise integration. John Basile is responsible for Business … Continued