When disaster strikes, be it social, economic, or otherwise, it leaves customers uneasy and in need of simplicity, ease-of-use, and speed. Customer experience can make a difference not just when times are unsettled, but for the long haul. Consider these five factors for building a more innovative customer experience. Eliminate Pain Points Look for difficulties … Continued
Customer experience is defined as the sum of all interactions between a customer and an organization. In order for businesses to stay relevant in 2019, they must have an excellent customer experience strategy or else they could be severely hurting their bottom line. According to a study conducted by the customer experience management software company … Continued
The cost of consumer switching among retailers and other providers is estimated at $1.6 trillion. Yet 80% of “switchers” think their original provider could have done something to retain them. Many companies think of innovation in terms of products, internal processes (like supply chain management), and business model innovation. But far fewer consider innovation in customer … Continued
IdeaScale recently spent some time talking to our customers about how and why they’re using IdeaScale and we found that those interviews highlighted a few common IdeaScale use cases in the process and we decided to share four of them here. Of course, these are just a few of the ways that IdeaScale customers utilize … Continued
Last week, IdeaScale introduced a proven product improvement workflow that is being used by our highest performing communities. This week, we continue that trend by showcasing a workflow that has been used to demonstrably improve customer experience and customer satisfaction. Organizations like this gather ideas from employees about how to make customers lives better and … Continued
Jessica Day