Customer experience is crucial in hard times. When disaster strikes, be it social, economic, or otherwise, it leaves customers uneasy and in need of simplicity, ease-of-use, and speed. Customer experience [...]
Customer experience is defined as the sum of all interactions between a customer and an organization. In order for businesses to stay relevant in 2019, they must have an excellent [...]
The cost of consumer switching among retailers and other providers is estimated at $1.6 trillion. Yet 80% of “switchers” think their original provider could have done something to retain them. Many [...]
