OneBusAway is a platform that provides easy access to real-time arrival information for a number of transit agencies in the Puget Sound region (on the web, via text, over the phone, and more). With over 40,000 unique users across web-based OneBusAway tools and more than 50,000 downloads of the iPhone app alone, OneBusAway wanted to continue to grow its capabilities and features. However, OneBusAway was started, and is operated by, students at the University of Washington. With limited resources, OneBusAway needed a method of not only collecting feedback but prioritizing that feedback to maximize the use of a small, but brilliant, staff.
Learn how OneBusAway collects feedback right within the iPhone app:
- Over 1,300 active users of the iPhone SDK for OneBusAway
- More than 1,000 votes in response to the 190 user-generated ideas
- Creation or implementation of several new OneBusAway features
- Users are extremely satisfied with the feedback service
“Ideascale has been tremendously useful in helping us evaluate what do we do next and where we put our resources while also giving us insight into potential new initiatives.” – Brian Ferris, Lead Developer One Bus Away