Metrics that Matter: Designing Actionable Metrics for your Innovation Program

In government, program evaluation can be an afterthought and often evaluation reports contain copious amounts of what Lean Startup author Eric Ries calls “vanity metrics.”  This talk will cover what vanity metrics are for the public sector and communicate why you should avoid them when running an innovation program. Further, attendees will learn how to move past vanity metrics and track actionable metrics that are correlated with program impact.