Last-mile delivery is the movement of a product to its final destination, which is usually someone’s residence. The logistics of last-mile delivery have become a topic of interest in recent years due to the popularity of e-commerce. Retail giant Amazon
The financial services sector isn't known for people-first approaches. Even with the gloss of “fintech” entrepreneurs, once you get past the flashy apps, the customer is often just another product in the end. Lake Trust Credit Union, which aims to
At the intersection of modern technology and advertising, digital marketing is one of the fastest-changing industries in the world. And to stay relevant in digital marketing, you need to be innovative. And perhaps one of the most competitive and technology-dominated
Conferences play an important role in professional life. Attending conferences relevant to your area of expertise can help you broaden your network, learn new things, and demonstrate innovation leadership. It can be tempting to think of a conference as a
Customer experience is defined as the sum of all interactions between a customer and an organization. In order for businesses to stay relevant in 2019, they must have an excellent customer experience strategy, or else they could be severely hurting
We all know intellectually that sometimes projects fail. But that doesn’t necessarily make it easier when it’s our project that fails. If you have ever had to scrap a project, you’re in good company. Over one-third of projects fail, either not
Nearly 80 percent of executives surveyed by The Boston Consulting Group’s tenth global survey on innovation considered innovation to be either the most important priority at their company or in the top three. Employees, however, can be more skeptical. They’re already
Finding the road to innovation can be difficult because there's no one map that leads you to it. Often, companies will turn to a guide, an innovation consultant, to put them on the path to more creative, flexible thinking. What
Brainstorming sessions sound like a great idea. Especially for breaking out of creative ruts, but too often brainstorming fizzles out. The main reason for this is that organizations don’t actually use any of the ideas that come out of brainstorming sessions.
Innovation has to come from somewhere. Even the biggest game-changers come from understanding the “game” and are built on in-depth knowledge of how existing products or processes work. How businesses conduct operations on a daily basis can encourage or discourage
