Northern Health is the key provider of public health care in Melbourne’s northern region, one of the fastest growing communities in Australia, with the busiest Emergency Department in the state. Historically not a well-funded or “sexy” health service, NH has been forced to think differently to solve some of healthcare’s most wicked problems. NH uses a hybrid physical/virtual approach to challenge the organisation in their thinking. But what happens when your beautiful ideas lab gets turned into additional office space during COVID-19?

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