Our Award Winning Platform Features

IdeaScale’s customer feedback solution supports organizations at every stage of the innovation lifecycle.

concept celection Idea portfolio

Customer Feedback Collection

Find out what matters most to your customers and derive actionable insights to improve customer experience across business and product touchpoints. Even more, collect key feedback into a centralized repository to drive the future of your product/ service update pipeline. Invite any customer to share feedback in private, secure and customized portals of your own.


  • Feedback collection
  • Controlled entry
  • Multimedia feedback support
  • Social-media integrations
Concept selection

Feedback Evaluation

Select the most actionable feedback that will create the most positive impact for customers. Automatically rout ideas for verification and feasibility tests by key stakeholders and create a customer-centric culture of business innovation.


  • Feedback routing
  • Feedback portfolio management
  • Identify linked/ connected feedback
Project planning

Customer Experience Planning

Collect customer feedback across touchpoints and stages of the journey throughout customer lifetimes. Use the collected feedback to create customer experiences that will help drive customer satisfaction and retention to increase customer-lifetime-value.


  • Customer feedback mapping across the journey
  • Cost & value estimation of new customer programs
  • Proposal builder
Solution creation

Test Conclusions

Prototype and test your conclusions and turn them into solutions that will drive enhanced customer experiences. Report your results to the entire organization.


  • Custom staging for testing conclusions
  • Configurable gating for controlled feedback collection
  • Multiple app-integration
Scaling innovation

Customer-Generated Ideas

Embed feedback collection throughout an organization. Make it easy for any team, be it product, sales or account management to onboard and collect customer feedback from anywhere on new or existing features/ products or sharing experiences across any customer experience touchpoint.


  • Solution performance benchmarks
  • Custom role settings
  • API access
Innovation trend

Trend Analysis

Understand the feedback inputs and solution outputs of your organization. Identify opportunities for improvement and gain better perspectives on your entire feedback portfolio.


  • Reporting & analytics
  • First-in-class PowerBI & Tableau integration
  • Activity trends


IdeaScale is a purpose-built tool for connecting your customer feedback inputs to your innovation outputs. Use IdeaScale to capture, analyze and prioritize customer feedback.

IdeaScale works with the systems you already use.

Enjoy seamless integration with Twitter, Facebook, LinkedIn, Microsoft Teams, Slack, Intercom and more!

Ideascale Integrations
Manage Customer Feedback and Ignite Innovation
Solution for Enterprise

Flexible Configuration

Do you use design thinking? LEAN? Your own unique process? IdeaScale’s system can be configured to any process, criteria, and decision maker.

Solution for Enterprise

Idea Portfolio

Track all of your ideas throughout your campaigns and find out where ideas are getting stuck and others are surging forward.

Solution for Enterprise

Single Sign-On

Your crowd doesn’t have to make one more online profile-integrate with the systems that they are already using.

Solution for Enterprise

Mobile Responsive

IdeaScale’s mobile-first design means that you can gather, review, prioritize, and make decisions on ideas from any device.

Solution for Enterprise


View the possibilities by reviewing your incoming ideas dashboard and track reportable impact on your outcomes dashboard.

Solution for Enterprise

Multilingual Communities

No matter where you are in the world, what language you speak-your ideas will be heard with real-time translation & crowd-validated translation.

Hear Directly From Our Customers!