Our Award Winning Platform Features
IdeaScale’s customer feedback solution supports organizations at every stage of the innovation lifecycle.

Customer Feedback Collection
Find out what matters most to your customers and derive actionable insights to improve customer experience across business and product touchpoints. Even more, collect key feedback into a centralized repository to drive the future of your product/ service update pipeline. Invite any customer to share feedback in private, secure and customized portals of your own.
TOP FEATURES
- Feedback collection
- Controlled entry
- Multimedia feedback support
- Social-media integrations

Feedback Evaluation
Select the most actionable feedback that will create the most positive impact for customers. Automatically rout ideas for verification and feasibility tests by key stakeholders and create a customer-centric culture of business innovation.
TOP FEATURES
- Feedback routing
- Feedback portfolio management
- Identify linked/ connected feedback

Customer Experience Planning
Collect customer feedback across touchpoints and stages of the journey throughout customer lifetimes. Use the collected feedback to create customer experiences that will help drive customer satisfaction and retention to increase customer-lifetime-value.
TOP FEATURES
- Customer feedback mapping across the journey
- Cost & value estimation of new customer programs
- Proposal builder

Test Conclusions
Prototype and test your conclusions and turn them into solutions that will drive enhanced customer experiences. Report your results to the entire organization.
TOP FEATURES
- Custom staging for testing conclusions
- Configurable gating for controlled feedback collection
- Multiple app-integration

Customer-Generated Ideas
Embed feedback collection throughout an organization. Make it easy for any team, be it product, sales or account management to onboard and collect customer feedback from anywhere on new or existing features/ products or sharing experiences across any customer experience touchpoint.
TOP FEATURES
- Solution performance benchmarks
- Custom role settings
- API access
Integrations
IdeaScale is a purpose-built tool for connecting your customer feedback inputs to your innovation outputs. Use IdeaScale to capture, analyze and prioritize customer feedback.
IdeaScale works with the systems you already use.
Enjoy seamless integration with Twitter, Facebook, LinkedIn, Microsoft Teams, Slack, Intercom and more!

Hear Directly From Our Customers!