With more than $700 million in assets, Sunshine Coast Credit Union (SCCU) is a full-service co-operative financial institution serving over 17,300 members through 3 locations and mobile services. In 2018, SCCU measured their employees’ feedback across a number of criteria using the McKinsey Organizational Health Index (OHI). Their lowest score was related to Bottom-Up Innovation – which meant their employees had very little opportunity or incentive to contribute to innovation. In response, SCCU decided to deploy an IdeaScale community, both for the sake of engaging their employees in continuous improvement processes and increasing their credit union’s innovation capacity.
What’s Inside
Learn how Sunshine Coast Credit Union
- Engaged 95% of their workforce
- Implemented 20% of submitted ideas in the first year
- Improved their OHI score, improving overall organizational health and culture.
“We have made it not just an innovation tool, but a communication and community building tool as well.”
-Alex Kostenko, Director of Strategy and Innovation, Sunshine Coast Credit Union
