Discover the exceptional service behind IdeaScale with our infographic, ‘Elevating Your Experience: Get to Know IdeaScale’s Technical Support Dream Team.’ Our support team is dedicated to providing top-notch assistance, ensuring that you receive the best experience possible.
With team members boasting over 11 years of experience, we offer unparalleled expertise and knowledge. Our support operates around the clock, 24/7, across three countries to ensure global coverage. We prioritize your success and satisfaction, reflected in our impressive metrics: a 16-second median first response time, a 30-minute and 57-second median resolution time, and a remarkable 97% customer satisfaction score.
Our commitment extends beyond immediate support—we aim to build long-term relationships based on trust and excellence. We maintain a comprehensive repository of 330 technical support articles and work closely with all departments to provide a seamless experience.
Download this Infographic to Learn:
- Our team’s extensive experience and global coverage.
- Impressive support metrics and customer satisfaction.
- Commitment to exceeding expectations and fostering long-term relationships.
