Process Improvement

Vancouver Coastal Health

Based in Vancouver, British Columbia, Vancouver Coastal Health (VCH) provides health-care services to 1.25 million people across British Columbia through a network of hospitals, primary care clinics, community health centres and long- term care homes. With more than 18,000

SNP

SNP Founder & CEO, Dr. Andreas Schneider-Neureither, has long held a commitment to continuous improvement and product innovation. In 2019, Dr. Andreas Schneider-Neureither decided to start accessing the collective intelligence of the global network of SNP employees and partners

How NYU Plans for the Future with the Help of the Crowd

In 2020, universities and other education institutions are facing new and pressing challenges: remote learning, budgetary constraints, renewed attention on diversity and inclusion, and other important changes. Universities have to do more with less, be inclusive and innovative all

Adapt & Pivot in the New Normal

Waiting for a return to "business as usual" will create economic and social chaos that will be harder and harder to fix if businesses don't plan to adapt. In the current climate, some businesses will need to look for

2020 IM Awards: PSA

After making an evaluation of various idea generation platforms, PSA International adopted IdeaScale as their enterprise-wide innovation platform. The platform was named iCAN and it has become a resource for any business unit wishing to ideate on any particular

2020 IM Awards: NASA

In their NASA@Work community, anyone with NASA credentials can run challenges, share problems, and post solutions. The Center for Collaborative Excellence and Innovation (CoECI) team makes all that possible. They coach challenge owners, right-size rewards and incentives, and encourage

2020 IM Awards: The Cleveland Cavaliers

In 2016, the Rocket Mortgage FieldHouse created a new team to help continuously improve the organization’s performance in a few key areas: team member experience, workplace collaboration, fan development, and civic leadership (among others). In order to gather ideas

Sunshine Coast Credit Union

With more than $700 million in assets, Sunshine Coast Credit Union (SCCU) is a full-service co-operative financial institution serving over 17,300 members through 3 locations and mobile services. In 2018, SCCU measured their employees' feedback across a number of