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How it works

Users Submit Ideas

Users Submit Ideas

Let your loyal customers send you feedback when they’re most inspired. You’ll find answers to questions before you even thought to ask.

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Others Vote On The Ideas

Others Vote On The Ideas

Watch a community form around your brand as people start discussing and voting for ideas. You’ll begin to understand your customers.

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The Best Ideas Bubble Up

The Best Ideas Bubble Up

See the most valuable ideas rise to the top. You’ll solve problems and steer innovation knowing what your community really wants.

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-Lena Trudeau, National Academy of Public AdministrationIdeaScale easily handled the large volume of traffic coming from the WhiteHouse.gov website."

Lena Trudeau
National Academy
of Public Administration

Let Citizens Be Heard

The most effective approach to building key relationships is to turn your citizens into advocates. Empower them to speak and open a direct dialogue# on your turf - instead of out in the wild.

Transparent Participation

Sorting through open ended text responses from comment boxes is inefficient--especially when only one person sees and sorts the responses. IdeaScale creates participatory, self-moderated communities.

Maintain a Conversation

Interact directly with the community that is formed around the ideas. Leave comments and communicate the status of an idea. Build a strong relationship with your citizens by confirming that their voice is heard.

-David McClure, General Services AdministrationBy using the cloud, the government was able to launch IdeaScale months quicker than it would have been able to on its own."

David McClure
General Services
Administration

Private Communities

Create completely private communities that only your employees can access (via Single Sign-on, email based access restrictions, or email invitations). More info...

Anonymous Feedback

Give your employees the option to participate anonymously so that candid ideas flow freely, without hesitation. More info...

Complete Security

IdeaScale complies with even the most stringent IT security levels: SAS70 security audits, SSL/TLS support, Single Sign-on, and even full Section 508 compliance are included right out of the box.

-William Hurley, OpenAustin.orgWe went from concept to reality overnight, easily collecting volumes of ideas the very next morning."

William Hurley
OpenAustin.org

Custom Fields

IdeaScale gives you the option to augment both your idea submission form and also your user registration form with additional fields that you create such as demographic or departmental questions.

Mobile Phone Support

Each community you create includes support for mobile devices. All platforms, such as mobile optimzed web, iPhone, Android, and Blackberry are supported.

Badges/User Reputation

Each IdeaScale community member can build their own profile, earning incentives like points and badges as they participate in the community.

Acting Director, Federal Citizen Information CenterIdeaScale makes it easy for government agencies to engage with their customers - the public"

Bev Godwin
Director of USA.gov

Open Austin

The city of Austin needed a system to collect ideas and feedback for a complate overhaul of the city's front facing technology services. IdeaScale was used to collect ideas from all over the city and engage a very large audience.

FCC

The FCC, ushering in a new area of collaboration, started by creating an IdeaScale community for its broadband initiative. Collecting ideas from all over the country, the FCC has been able to turn open ended text comments into highly structured feedback.

The White House OpenGov

The Obama administration implemented IdeaScale as phase one of their new Open Government initiative. The community collected over 4,000 ideas and over 300,000 votes in just a two week time period.

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