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What is feedback software?
Feedback software is used to collect ideas, suggestions, or even problems from your customers online or within your current software application. But rather than simply amassing a list of problems, IdeaScale begins to build a community of ideas that can be harvested for future iterations of the product. It also allows other members to weigh in on those ideas so that they can build on them, share them, get excited about them. It's more than feedback, it's building a community. IdeaScale's cloud-hosted software solution is optimized for all mobile devices with a web browser so that organizations and companies can engage with their network at any time, anywhere.
IdeaScale easily handled the large volume of traffic coming from the WhiteHouse.gov website.Lena Trudeau
With the assessment tool, not only can community members vote ideas and comments up and down, but they can also evaluate that content across a number of different criteria in custom fields that are defined by system administrators. This tool supports the idea lifecycle model of collect, select, assess, and deliver.
Every organization has its own legal requirements. IdeaScale can work with you to create a customised contract*
* subject to legal review and subsequent fees.
IdeaScale is dedicated to providing outstanding support to all our customers. Between our Knowledge Base of over 500 help articles and screencasts, live chat, and 24hr email support, there is always someone available to answer your question.