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99.99% availability
IdeaScale guarantees 99.99% uptime and stable performance for ALL Enterprise licenses.
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Account Manager
Questions about your account? An account manager will always be on hand to assist.
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Admins
Administrators are the super users of the account. They assign Moderators and determine the community’s moderation level. Admins also have sole rights to modify the global settings of the community.
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API access
IdeaScale’s API allows customers to mashup our software into other consumable formats. In less than a minute, you can be up and running with our API key for your integration.
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Assessment Tool
With the assessment tool, not only can community members vote ideas and comments up and down, but they can also evaluate that content across a number of different criteria in custom fields that are defined by system administrators. This tool supports the idea lifecycle model of collect, select, assess, and deliberate.
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Badges/Leaderboard
Incentivize your community by distributing points and badges based on the participation of members. Members earn points based on actions they take such as voting and commenting. The Leaderboard helps build stronger user reputation by featuring top contributors of the community.
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Campaigns/Forums
Campaigns make navigating your IdeaScale community even easier. Manually create or upload campaigns to organize your ideas into groups. Additionally, sub-campaigns can be added to tier your community's ideas.
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Comment Voting
Gain deeper insight into the opinions of an idea with IdeaScale comment voting. Give your members the option to vote on each comment as they read through an idea's discussion thread.
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Community Migration
All community content is portable. Administrators can back-up ideas, members, comments, votes and more and package them to be added to another relevant target community. The conversation can always expand and evolve.
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Community Roles
When conversations and questions are reserved for particular groups, IdeaScale allows moderators to restrict certain campaigns to those members with an assigned community role.
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Contract**
Every organization has its own legal requirements. IdeaScale can work with you to create a customised contract*
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CSS customization
The IdeaScale custom CSS feature allows Administrators to upload their own CSS to match the look and feel of their websites or corporate branding.
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Custom Development
If IdeaScale doesn’t have everything you need right out of the box, developers are available to build premium custom based solutions just for you.
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Custom URL
Instead of “acme.ideascale.com”, how about “ideas.acme.com”? IdeaScale allows you to maintain your brand identity by allowing the customization of your URL.
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Customize Status Tabs
If IdeaScale’s default status tabs (Hot, Top Rated, etc...) are not relevant to your community, you can easily customize and/or disable them.
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Email based access restrictions
Want to create a private community? You can configure IdeaScale to only allow registration if the user signs up with the email address domain for your organization (eg, xyzcompany.com).
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FaceBook App
IdeaScale brings your conversation to where your users are--on Facebook. The Facebook app easily integrates your IdeaScale community directly into your Page. It even has its own tab.
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File Attachments
Users can submit file attachments directly to idea submissions. The uploaded files--even multi-page PDFs--render inline and can even expand to fullscreen mode. Thumbnails appear in the idea overview page to let end users know there’s something to look at.
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Global Translation
IdeaScale allows for real-time, verifiable translation of all user-generated content in more than 30 languages. True content localization is possible as every idea and comment is automatically translated and can be authenticated by the author or community experts.
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Google Analytics
IdeaScale allows the integration of Google Analytics or any other web trafficking tools into your IdeaScale code.
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Government compliance (508)
Government customers rest assured that IdeaScale is proudly and completely Section 508 compliant. All aspects of government compliance are covered in three main areas of concern: privacy, security, and accessibility.
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Idea Custom Fields
IdeaScale is powerful and flexible enough to add additional data collection to both your new idea submission form and user registration page. Need to know from which departments your users are coming to the community? Easily collect additional information about each idea or community member with just a few clicks.
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Idea Recommendation
When community members show interest in a particular idea by voting or commenting, IdeaScale invites that member to comment on other ideas that similar users found interesting.
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Idea Search
When members tour the library of ideas housed on any IdeaScale community, they are able to search, sort, and select based on subject, status, associated tags, and more.
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IdeaScale iPhone App
Enjoy the rich features of the Apple experience with IdeaScale for iOS. Submit an idea based on your current location or surf to a specific community and participate.
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Innovation Widget
The innovation widget can to be added to any online experience (websites, intranet pages, ecommerce platforms, and more). From there, members can submit ideas, vote, comment and complete all other IdeaScale tasks from within the widget without ever leaving the original digital environment.
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IP based access restrictions
Access to a community can be limited to those within specific IP address ranges. Simply input the appropriate address range and the community remains private, secure, and customized to your needs.
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iPhone/Android SDK
With IdeaScale’s SDK for iPhone and Android, developers can put feedback right within their app. This allows them to get suggestions in real time from their app users--not after they uninstall.
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Member Profile Questions
IdeaScale is powerful and flexible enough to add additional data collection to both your new idea submission form and user registration page. Need to know from which departments your users are coming to the community? Easily collect additional information about each idea or community member with just a few clicks.
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Mobile Optimized
Mobile smart phone adoption is exploding: that’s why every IdeaScale community includes a completely mobile optimized version that will render beautifully on any smart-phone with a web browser.
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Moderators
Moderators are responsible for the management of a community; the overseeing of user’s membership as well as the changing of status of ideas (from In Review to In Process to Complete).
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Polling Tool
IdeaScale allows organizations to dialogue with their communities on specific questions. Administrators can easily create a poll that presents to every member at login in order to gather valuable, question-specific data.
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Private Campaigns
IdeaScale allows users to restrict specific conversations and campaigns to those community members with assigned community roles. Dialogues, decisions, comments, and voting can all be consigned to the most relevant participants.
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Private Communities
Create a completely private community that only your organization/department has access to, hiding your valuable feedback from the public.
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Profanity Filter
IdeaScale can be configured to prevent community members from submitting text with specific words. Comments or ideas with offensive language are placed in a moderation queue for censoring or deletion.
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Server security
IdeaScale offers 24x7 system monitoring of all servers and guarantees a 99.99% uptime. IdeaScale has passed muster with high-security customers like the Office of the President of the United States, Intel, and Conde Nast.
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Single Sign-On
Single Sign-On (SSO) allows users to access the IdeaScale community with the credentials of an existing company Intranet. Your choice of SAML or cookie based SSO can be used with popular authentication systems such as Active directory (AD) or LDAP
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SSL/TLS Security
All IdeaScale communities support full SSL encryption. Our email servers are configured with TLS to support encryption between mail servers. This minimizes any chances of packet inspection between servers.
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Support
IdeaScale is dedicated to providing outstanding support to all our customers. Between our Knowledge Base of over 500 help articles and screencasts, live chat, and 24hr email support, there is always someone available to answer your question.
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Tags
Another way to navigate your ideas is with tags. Tagging ideas lets the end user segment and associate the ideas into relevant groups. Tags can be very easily edited by the Moderator.
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Twitter Integration
Your community can integrate directly with your Twitter account to automatically tweet out new ideas as they’re posted to your community. This is a great way to reach out to a wider group of members and increase your audience.
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Unlimited Communities
The IdeaScale Enterprise and University lets you create unlimited communities.
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Upload your company logo
Customize your IdeaScale community by adding your organization's logo into the header.
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Users/Ideas/Comments
At all license levels, users, ideas and comments are unlimited. Unlike our competition, IdeaScale won’t penalize you for the success of your community. No volume based pricing!
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Widgets
Collect feedback easily and efficiently with IdeaScale's various widgets. Our popular feedback tab gives your website visitors the ability to contribute to your IdeaScale community from every page of your website!
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Yammer
Your community can connect directly with your enterprise Yammer account to automatically share new ideas. Increase idea discovery across your entire organization by sharing to your entire Yammer audience.
