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From Wheels to Web: The Innovations That Made Us

Innovation! Without Pain There Is No Gain: Why is innovation so challenging? Thomas Edison underwent over 1,000 attempts before successfully inventing the light bulb. Visionaries like Karl Benz and Henry Ford dedicated over 20 years to inventing and reinventing, facing

An Experience Management Manifesto

Organizations generally realize that they must manage Customer Experience to create meaningful customer value. Yet too often organizations align the Product Manager role solely with product development efforts, trapping those who occupy the role in a too-narrow, “build-it and they

Strategic Issue Diagnosis

You think things are changing fast? You ain’t seen nothin’ yet. We’re just at the start of changes in technology, global competition, and geo-demographic transformations. Futurists tell us that the rate of technological change is accelerating, along with related changes

Four Ways to Refine Your Innovation Process

Just like innovation itself, an innovation program is constantly being shaped by the environment around it over time. A good innovation program absorbs new information and ideas constantly. So how do you refine it? 1. Look For Feedback Your innovation

What is Lean UX Canvas? Definition and Its Benefits

What is Lean UX Canvas? The Lean UX Canvas is defined as a visual framework and tool used in the field of user experience (UX) design to help teams and organizations adopt a more user-centric and agile approach to