{"id":71148,"date":"2022-03-28T14:18:53","date_gmt":"2022-03-28T18:18:53","guid":{"rendered":"http:\/\/ideascale.com\/%e5%8d%9a%e5%ae%a2\/%e7%a7%bb%e6%83%85%e5%9b%be%e5%ae%9a%e4%b9%89\/"},"modified":"2024-01-30T02:22:45","modified_gmt":"2024-01-30T06:22:45","slug":"%e7%a7%bb%e6%83%85%e5%9b%be%e5%ae%9a%e4%b9%89","status":"publish","type":"post","link":"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e7%a7%bb%e6%83%85%e5%9b%be%e5%ae%9a%e4%b9%89\/","title":{"rendered":"\u4ec0\u4e48\u662f\u79fb\u60c5\u5730\u56fe\uff1f \u5b9a\u4e49\u3001\u793a\u4f8b\u3001\u4f18\u52bf\u548c\u5982\u4f55\u6784\u5efa"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong><b>\u76ee\u5f55<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;Conclusion&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;post_content&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><p><p>\u4e3a\u4e86\u4e0e\u5ba2\u6237\u5efa\u7acb\u8054\u7cfb\uff0c\u60a8\u9700\u8981\u4e0e\u4ed6\u4eec\u4ea7\u751f\u5171\u9e23\u3002 \u5728\u5efa\u7acb\u79ef\u6781\u7684\u7528\u6237\u4f53\u9a8c\u548c\u5e2e\u52a9\u54c1\u724c\u5b9e\u73b0\u5176\u76ee\u6807\u65b9\u9762\uff0c\u5efa\u7acb\u540c\u7406\u5fc3\u8d77\u7740\u81f3\u5173\u91cd\u8981\u7684\u4f5c\u7528\u3002 \u901a\u8fc7\u4e0e\u5ba2\u6237\u7fa4\u5efa\u7acb\u611f\u540c\u8eab\u53d7\u7684\u8054\u7cfb\uff0c\u4f01\u4e1a\u53ef\u4ee5\u66f4\u6709\u6548\u5730\u6ee1\u8db3\u4ed6\u4eec\u7684\u9700\u6c42\uff0c\u5e76\u4e0e\u5168\u7403\u5ba2\u6237\u5efa\u7acb\u66f4\u7262\u56fa\u7684\u54c1\u724c\u5fe0\u8bda\u5ea6\u3002 \u7136\u800c\uff0c\u540c\u7406\u5fc3\u7684\u5efa\u7acb\u5e76\u4e0d\u603b\u662f\u81ea\u7136\u800c\u7136\u7684\uff0c\u8981\u60f3\u6709\u6548\u5730\u57f9\u517b\u540c\u7406\u5fc3\uff0c\u53ef\u4ee5\u4f7f\u7528\u540c\u7406\u5fc3\u5730\u56fe\u3002 \u672c\u6587\u5c06\u5bf9\u540c\u7406\u5fc3\u5730\u56fe\u8fdb\u884c\u5b9a\u4e49\uff0c\u8ba8\u8bba\u5b83\u5982\u4f55\u6210\u4e3a\u57f9\u517b\u7528\u6237\u4e13\u4e1a\u548c\u540c\u7406\u5fc3\u7684\u91cd\u8981\u5de5\u5177\uff0c\u4ee5\u53ca\u5b9e\u65bd\u540c\u7406\u5fc3\u5730\u56fe\u7684\u4f18\u52bf\u3002<\/p>\n<\/p>\n<p><p>\u540c\u7406\u5fc3\u5730\u56fe\u6709\u5229\u4e8e\u5728\u529e\u516c\u5ba4\u8425\u9020\u5bcc\u6709\u521b\u610f\u7684\u56e2\u961f\u5408\u4f5c\u73af\u5883\uff0c\u5e2e\u52a9\u56e2\u961f\u5c31\u5ba2\u6237\u548c\u8425\u9500\u6d3b\u52a8\u8fbe\u6210\u5171\u8bc6\u3002<\/p>\n<\/p>\n<p><h2 id=\"toc_What_is_An_Empathy_Map\" class=\"wp-block-heading\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u4ec0\u4e48\u662f\u79fb\u60c5\u5730\u56fe\uff1f<\/h2>\n<\/p>\n<p><p>\u540c\u7406\u5fc3\u5730\u56fe\u662f\u6234\u592b-\u683c\u96f7\uff08Dave Gray\uff09\u9996\u521b\u7684\u4e00\u79cd\u5b9d\u8d35\u5de5\u5177\uff0c\u88ab\u5b9a\u4e49\u4e3a\u4e00\u79cd\u52a8\u6001\u53ef\u89c6\u5316\u6a21\u677f\uff0c\u5176\u6218\u7565\u8bbe\u8ba1\u65e8\u5728\u6df1\u5165\u7814\u7a76\u9519\u7efc\u590d\u6742\u7684\u5ba2\u6237\u884c\u4e3a\u548c\u60c5\u611f\u3002 \u4ece\u672c\u8d28\u4e0a\u8bb2\uff0c\u8fd9\u4e9b\u5730\u56fe\u4e0d\u4ec5\u80fd\u7cbe\u786e\u5b9a\u4f4d\u7528\u6237\u884c\u4e3a\uff0c\u8fd8\u80fd\u4e3a\u54c1\u724c\u6307\u660e\u4e0e\u5ba2\u6237\u8fdb\u884c\u66f4\u6709\u6548\u6c9f\u901a\u7684\u9014\u5f84\u3002 \u65e0\u8bba\u662f\u91cd\u5851\u63a8\u5e7f\u6218\u7565\u3001\u5b8c\u5584\u7528\u6237\u4f53\u9a8c\u8fd8\u662f\u6539\u8fdb\u4fe1\u606f\u4f20\u9012\uff0c\u540c\u7406\u5fc3\u5730\u56fe\u7684\u4e3b\u8981\u76ee\u6807\u90fd\u662f\u901a\u8fc7\u5ba2\u6237\u7684\u89c6\u89d2\u6765\u8bbe\u60f3\u4e92\u52a8\uff0c\u4ece\u800c\u4fc3\u8fdb\u4ece\u5ba2\u6237\u7684\u72ec\u7279\u89c6\u89d2\u8fdb\u884c\u6539\u8fdb\u3002<\/p>\n<p>\u6234\u592b-\u683c\u96f7\uff08Dave Gray\uff09\u7684\u8fd9\u4e00\u521b\u65b0\u6a21\u677f\u6210\u4e3a\u56e2\u961f\u56e2\u7ed3\u7684\u5f3a\u5927\u50ac\u5316\u5242\uff0c\u4f7f\u4ed6\u4eec\u80fd\u591f\u5171\u540c\u89e3\u51b3\u5ba2\u6237\u7684\u6838\u5fc3\u95ee\u9898\uff0c\u540c\u65f6\u8bb0\u5f55\u4ed6\u4eec\u7684\u632b\u6298\u3002 \u8fd9\u4e00\u8fc7\u7a0b\u4e0d\u4ec5\u6709\u52a9\u4e8e\u53d1\u73b0\u75db\u70b9\uff0c\u8fd8\u80fd\u6307\u5bfc\u521b\u5efa\u4ee5\u6d88\u8d39\u8005\u4e3a\u5bfc\u5411\u7684\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n<p>\u5728\u6700\u521d\u7684\u5ba2\u6237\u7814\u7a76\u4e4b\u540e\uff0c\u79fb\u60c5\u5730\u56fe\u5728\u53ef\u89c6\u5316\u7528\u6237\u75db\u70b9\u548c\u63d0\u51fa\u6539\u8fdb\u5efa\u8bae\u65b9\u9762\u53d1\u6325\u4e86\u5173\u952e\u4f5c\u7528\u3002 \u8fd9\u4e00\u5173\u952e\u6b65\u9aa4\u4f7f\u8bbe\u8ba1\u5e08\u548c\u8425\u9500\u56e2\u961f\u80fd\u591f\u5229\u7528\u6570\u636e\u9a71\u52a8\u7684\u6d1e\u5bdf\u529b\uff0c\u52a0\u5f3a\u4ed6\u4eec\u7684\u6218\u7565\u3002 \u9664\u6570\u636e\u5206\u6790\u5916\uff0c\u79fb\u60c5\u5730\u56fe\u5728\u63ed\u793a\u5e02\u573a\u5dee\u8ddd\u548c\u4e86\u89e3\u6d88\u8d39\u8005\u9700\u6c42\u65b9\u9762\u4e5f\u53d1\u6325\u7740\u81f3\u5173\u91cd\u8981\u7684\u4f5c\u7528\uff0c\u53ef\u6307\u5bfc\u54c1\u724c\u8fdb\u884c\u6709\u610f\u4e49\u7684\u6539\u8fdb\u3002<\/p>\n<p>\u4ece\u672c\u8d28\u4e0a\u8bb2\uff0c\u901a\u8fc7\u5229\u7528\u540c\u7406\u5fc3\u5730\u56fe\u7684\u534f\u4f5c\u529b\u91cf\uff0c\u54c1\u724c\u53ef\u4ee5\u9a7e\u9a6d\u590d\u6742\u7684\u5ba2\u6237\u9700\u6c42\uff0c\u4fc3\u8fdb\u56e2\u961f\u6210\u5458\u4e4b\u95f4\u7684\u900f\u660e\u6c9f\u901a\uff0c\u5e76\u5236\u5b9a\u80fd\u4e0e\u76ee\u6807\u53d7\u4f17\u4ea7\u751f\u6df1\u523b\u5171\u9e23\u7684\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n<\/p>\n<p><h2 id=\"toc_How_Is_an_Empathy_Map_Structured\" class=\"wp-block-heading\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u79fb\u60c5\u5730\u56fe\u7684\u7ed3\u6784\u662f\u600e\u6837\u7684\uff1f<\/h2>\n<\/p>\n<p><p>\u4ece\u6839\u672c\u4e0a\u8bf4\uff0c\u79fb\u60c5\u5730\u56fe\u4e3b\u8981\u5206\u4e3a\u56db\u4e2a\u8c61\u9650\uff0c\u91c7\u7528\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u65b9\u6cd5\u3002 \u8fd9\u4e9b\u8c61\u9650\u4fa7\u91cd\u4e8e\u7528\u6237\u6216\u6d88\u8d39\u8005\u4f5c\u51fa\u4efb\u4f55\u53cd\u5e94\u7684\u4e00\u4e9b\u4e3b\u8981\u65b9\u5f0f\u3002 \u8fd9\u56db\u4e2a\u8c61\u9650\u662f<\/p>\n<\/p>\n<ul class=\"wp-block-list\">\n<li>\u53d1\u8a00<\/li>\n<\/ul>\n<ul>\n<li>\u601d\u8003\u6216\u611f\u77e5<\/li>\n<\/ul>\n<ul>\n<li>\u611f\u89c9<\/li>\n<\/ul>\n<ul>\n<li>\u662f\u5426<\/li>\n<\/ul>\n<p><p>\u8fd9\u56db\u4e2a\u8c61\u9650\u7a81\u51fa\u4e86\u7528\u6237\u5bf9\u4ea7\u54c1\u4f7f\u7528\u4f53\u9a8c\u7684\u611f\u53d7\uff0c\u4ee5\u53ca\u4ed6\u4eec\u5982\u4f55\u4ee5\u4e0d\u540c\u7684\u65b9\u5f0f\u8868\u8fbe\u81ea\u5df1\u7684\u559c\u60a6\/\u6cae\u4e27\u3002 \u4f8b\u5982\uff0c\u4ed6\u4eec\u5bf9\u67d0\u4e2a\u75db\u70b9\u7684\u4e0d\u6ee1\u53ef\u80fd\u4e0d\u4f1a\u7528\u8bed\u8a00\u8868\u8fbe\u51fa\u6765\uff0c\u4f46\u5374\u4f1a\u6539\u53d8\u4ed6\u4eec\u4eca\u540e\u7684\u884c\u52a8\u3002 \u8fd9\u79cd\u5bf9\u7acb\u5c06\u53cd\u6620\u5728\u540c\u7406\u5fc3\u5730\u56fe\u4e2d\uff0c\u60a8\u7684\u56e2\u961f\u53ef\u4ee5\u5229\u7528\u5b83\u6765\u6539\u5584\u4ed6\u4eec\u7684\u4f53\u9a8c\u3002 \u6211\u4eec\u5728\u540c\u7406\u5fc3\u5730\u56fe\u4e2d\u7cbe\u786e\u5730\u6982\u8ff0\u4e86\u8fd9\u56db\u4e2a\u8c61\u9650\u7684\u529f\u80fd\uff0c\u4ee5\u4fbf\u66f4\u597d\u5730\u7406\u89e3\u3002<\/p>\n<\/p>\n<ul>\n<li><b>Says or Speaks: <\/b>This section is all about what a user says about your product; it can include any queries and remarks that users have about the product. It can consist of interviews, reviews, feedback, and statements. This feedback can be received both from the user directly or from their peers.<\/li>\n<\/ul>\n<ul>\n<li><\/li>\n<\/ul>\n<p><strong><b>\u601d\u8003\u6216\u611f\u77e5\uff1a<\/b> <\/strong>\u601d\u8003\u4e0e\u611f\u77e5\u8c61\u9650\u4e3b\u8981\u6d89\u53ca\u7528\u6237\u5982\u4f55\u611f\u77e5\u60a8\u7684\u54c1\u724c\u3002 \u8fd9\u90e8\u5206\u4e3b\u8981\u5173\u6ce8\u7528\u6237\u4e0d\u5e38\u8bf4\u8d77\u7684\u4e8b\u60c5\uff0c\u4f46\u6d89\u53ca\u5230\u4ed6\u4eec\u5bf9\u4f53\u9a8c\u7684\u770b\u6cd5\u3002 \u8981\u4e86\u89e3\u7528\u6237\u5bf9\u7279\u5b9a\u4f53\u9a8c\u7684\u770b\u6cd5\u53ef\u80fd\u5f88\u96be\uff0c\u56e0\u6b64\u5728\u8fd9\u4e00\u6b65\u9aa4\u4e2d\uff0c\u56e2\u961f\u901a\u5e38\u4f1a\u4f7f\u7528\u5b9a\u6027\u5206\u6790\u6765\u4e86\u89e3\u7528\u6237\u7684\u60f3\u6cd5\u3002<\/li>\n<\/ul>\n<ul>\n<li>\n<b>Feels: <\/b>This section is also based on non-tangible factors of a user's experience and focuses mainly on how they feel. It considers how they naturally feel towards your product and how their feelings change given certain stimuli or steps in the journey. This section is all about the customer's emotional state and how that affects their perception of your brand.<\/p>\n<ul>\n<li><\/li>\n<\/ul>\n<p><strong><b>\u64cd\u4f5c\uff1a<\/b> <\/strong>\u8fd9\u4e00\u90e8\u5206\u4e13\u95e8\u4ecb\u7ecd\u7528\u6237\u5728\u4f7f\u7528\u4ea7\u54c1\/\u670d\u52a1\u65f6\u7684\u5b9e\u9645\u64cd\u4f5c\u3002 \u4ed6\u4eec\u91c7\u53d6\u4e86\u54ea\u4e9b\u5177\u4f53\u6b65\u9aa4\uff0c\u4ed6\u4eec\u5bf9\u54c1\u724c\u7684\u611f\u53d7\u53c8\u662f\u5982\u4f55\u5f71\u54cd\u8fd9\u4e9b\u884c\u52a8\u7684\uff1f<\/li>\n<\/ul>\n<p><!-- \/wp:post-content --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u8fd9\u4e00\u90e8\u5206\u66f4\u5bb9\u6613\u91cf\u5316\uff0c\u56e0\u4e3a\u4f60\u53ef\u4ee5\u5f88\u5bb9\u6613\u5730\u77e5\u9053\u7528\u6237\u6b63\u5728\u8fdb\u884c\u54ea\u4e9b\u64cd\u4f5c\u3002 \u81f3\u5173\u91cd\u8981\u7684\u4e00\u70b9\u662f\uff0c\u8981\u5c06\u8fd9\u4e9b\u884c\u52a8\u8ffd\u6eaf\u5230\u51b3\u7b56\u80cc\u540e\u7684\u601d\u7ef4\u6a21\u5f0f\u3002<\/p>\n<p><span data-sheets-value=\"\" data-sheets-userformat=\"\"><strong><b>\u4e86\u89e3\u66f4\u591a\uff1a<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e5%90%8c%e7%90%86%e5%bf%83%e5%9c%b0%e5%9b%be%e7%9a%84%e5%a5%bd%e5%a4%84\/\">\u540c\u7406\u5fc3\u5730\u56fe\u5bf9\u56e2\u961f\u7684 8 \u5927\u91cd\u8981\u76ca\u5904<\/a><\/b><\/strong><\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 id=\"toc_Why_Use_an_Empathy_Map\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u4e3a\u4ec0\u4e48\u8981\u4f7f\u7528\u79fb\u60c5\u5730\u56fe\uff1f<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u540c\u7406\u5fc3\u5730\u56fe\u662f\u4e86\u89e3\u6d88\u8d39\u8005\u9700\u6c42\u548c\u4ed6\u4eec\u5bf9\u7279\u5b9a\u4ea7\u54c1\u7684\u8981\u6c42\u7684\u7edd\u4f73\u5de5\u5177\u3002 \u5b83\u4eec\u6709\u52a9\u4e8e\u4ee5\u66f4\u6709\u6761\u7406\u7684\u65b9\u5f0f\u63d0\u53d6\u76f8\u5173\u6570\u636e\uff0c\u5e2e\u52a9\u4e3a\u5ba2\u6237\u63d0\u4f9b\u6700\u4f73\u89e3\u51b3\u65b9\u6848\u3002 \u7531\u6b64\uff0c\u60a8\u53ef\u4ee5\u63a8\u65ad\u51fa\u9700\u8981\u91c7\u53d6\u54ea\u4e9b\u63aa\u65bd\u6765\u63d0\u9ad8\u5ba2\u6237\u53c2\u4e0e\u5ea6\u548c\u6ee1\u610f\u5ea6\u3002<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u5728\u5bfb\u627e\u8fd9\u4e9b\u89e3\u51b3\u65b9\u6848\u65f6\uff0c\u540c\u7406\u5fc3\u5730\u56fe\u662f\u52a0\u5f3a\u56e2\u961f\u5185\u90e8\u6c9f\u901a\u3001\u4ece\u5185\u5230\u5916\u5efa\u7acb\u4e00\u4e2a\u5145\u5206\u77e5\u60c5\u7684\u89e3\u51b3\u65b9\u6848\u7684\u597d\u65b9\u6cd5\u3002 \u5c06\u534f\u4f5c\u878d\u5165\u8fd9\u4e9b\u7ec3\u4e60\u662f\u5efa\u7acb\u56e2\u961f\u4e00\u81f4\u6027\u548c\u521b\u5efa\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u76ee\u6807\u7684\u597d\u65b9\u6cd5\u3002<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u540c\u7406\u5fc3\u5730\u56fe\u8fd8\u6709\u52a9\u4e8e\u4e3a\u56e2\u961f\u6210\u5458\u5b89\u6392\u6709\u5e8f\u3001\u900f\u660e\u7684\u4efb\u52a1\uff0c\u4f7f\u4ed6\u4eec\u80fd\u591f\u4e3a\u9879\u76ee\u5f00\u53d1\u505a\u51fa\u5145\u5206\u7684\u8d21\u732e\u3002<\/p>\n<h2 id=\"toc_Empathy_Map_Examples\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u79fb\u60c5\u5730\u56fe\u793a\u4f8b<\/h2>\n<p>\u79fb\u60c5\u5730\u56fe\u662f\u8bbe\u8ba1\u601d\u7ef4\u548c\u4ee5\u7528\u6237\u4e3a\u4e2d\u5fc3\u7684\u8bbe\u8ba1\u9886\u57df\u7684\u6709\u529b\u5de5\u5177\uff0c\u5b83\u4e3a\u7528\u6237\u7684\u601d\u60f3\u3001\u60c5\u611f\u3001\u884c\u4e3a\u548c\u4f53\u9a8c\u63d0\u4f9b\u4e86\u4e00\u4e2a\u53ef\u89c6\u5316\u7684\u65c5\u7a0b\u3002 \u901a\u8fc7\u6211\u4eec\u5168\u9762\u7684\u540c\u7406\u5fc3\u5730\u56fe\u793a\u4f8b\uff0c\u63d0\u5347\u60a8\u5bf9\u8fd9\u4e00\u91cd\u8981\u6982\u5ff5\u7684\u7406\u89e3\u3002<\/p>\n<p>\u540c\u7406\u5fc3\u5730\u56fe\u7531\u51e0\u4e2a\u5173\u952e\u90e8\u5206\u7ec4\u6210\uff0c\u6bcf\u4e2a\u90e8\u5206\u90fd\u80fd\u63d0\u4f9b\u72ec\u7279\u7684\u89c1\u89e3\uff1a<\/p>\n<ul>\n<li><b>\u7528\u6237\u89d2\u8272\uff1a <\/b>\u9996\u5148\u786e\u5b9a\u76ee\u6807\u53d7\u4f17\u3002 \u838e\u62c9\u662f\u4e00\u4f4d 28 \u5c81\u7684\u5e73\u9762\u8bbe\u8ba1\u5e08\u3002 \u8fd9\u4e00\u8be6\u7ec6\u7684\u4eba\u7269\u5f62\u8c61\u4e3a\u66f4\u6df1\u5165\u7684\u4e86\u89e3\u5960\u5b9a\u4e86\u57fa\u7840\u3002<\/li>\n<\/ul>\n<ul>\n<li><b>\u8bf4\uff1a <\/b>\u6df1\u5165\u4e86\u89e3\u7528\u6237\u7684\u8868\u8fbe\u3002 \u63ed\u793a\u8bf8\u5982 \"\u6211\u5e0c\u671b\u8fd9\u6b3e\u8bbe\u8ba1\u8f6f\u4ef6\u5177\u6709\u66f4\u5f3a\u7684\u76f4\u89c2\u6027 \"\u8fd9\u6837\u7684\u8868\u8ff0\uff0c\u5e76\u83b7\u5f97\u6709\u5173\u7528\u6237\u671f\u671b\u7684\u5b9d\u8d35\u89c1\u89e3\u3002<\/li>\n<\/ul>\n<ul>\n<li><b>\u601d\u8003\uff1a <\/b>\u63a2\u7d22\u7528\u6237\u7684\u5185\u5fc3\u60f3\u6cd5\u548c\u62c5\u5fe7\uff0c\u5982\u5bf9\u8f6f\u4ef6\u66f4\u65b0\u7684\u4e50\u89c2\u6001\u5ea6\uff0c\u4ee5\u53ca\u5bf9\u5f71\u54cd\u622a\u6b62\u65e5\u671f\u7684\u6f5c\u5728\u95ee\u9898\u7684\u62c5\u5fe7\u3002<\/li>\n<\/ul>\n<ul>\n<li><b>\u611f\u53d7\uff1a<\/b>\u4e86\u89e3\u7528\u6237\u4ece\u6cae\u4e27\u5230\u575a\u5b9a\u7684\u60c5\u7eea\u53d8\u5316\uff0c\u4e3a\u7528\u6237\u4f53\u9a8c\u63d0\u4f9b\u7ec6\u81f4\u5165\u5fae\u7684\u89c6\u89d2\u3002<\/li>\n<\/ul>\n<ul>\n<li><b>\u662f\u5426\uff1a <\/b>\u68c0\u67e5\u7528\u6237\u53ef\u80fd\u91c7\u53d6\u7684\u884c\u52a8\uff0c\u4ece\u6295\u5165\u989d\u5916\u65f6\u95f4\u5b66\u4e60\u65b0\u5de5\u5177\uff0c\u5230\u5bfb\u6c42\u5408\u4f5c\u548c\u5b9a\u671f\u66f4\u65b0\u8f6f\u4ef6\u3002<\/li>\n<\/ul>\n<ul>\n<li><b>\u770b\u5230\uff1a<\/b>\u5206\u6790\u7528\u6237\u6240\u5904\u7684\u73af\u5883\uff0c\u5305\u62ec\u4f7f\u7528\u5404\u79cd\u8bbe\u8ba1\u8f6f\u4ef6\u7684\u540c\u4e8b\u3001\u5728\u7ebf\u6559\u7a0b\u4ee5\u53ca\u5bf9\u884c\u4e1a\u8d8b\u52bf\u7684\u4e86\u89e3\u3002<\/li>\n<\/ul>\n<ul>\n<li><b>\u542c\u8bf4\uff1a<\/b>\u901a\u8fc7\u4e86\u89e3\u7528\u6237\u542c\u5230\u7684\u58f0\u97f3\uff0c\u65e0\u8bba\u662f\u5bf9\u8bbe\u8ba1\u8f6f\u4ef6\u5c40\u9650\u6027\u7684\u62b1\u6028\uff0c\u8fd8\u662f\u793e\u4ea4\u5a92\u4f53\u4e0a\u7684\u6b63\u9762\u8bc4\u4ef7\uff0c\u6765\u4e86\u89e3\u5916\u90e8\u5f71\u54cd\u3002<\/li>\n<\/ul>\n<ul>\n<li><b>\u75db\u70b9\uff1a<\/b>\u603b\u7ed3\u9762\u4e34\u7684\u6311\u6218\uff0c\u4ece\u4e0e\u590d\u6742\u8f6f\u4ef6\u7684\u6597\u4e89\u5230\u5bf9\u534f\u4f5c\u548c\u622a\u6b62\u65e5\u671f\u7684\u62c5\u5fe7\u3002<\/li>\n<\/ul>\n<ul>\n<li><b>\u6536\u83b7\uff1a <\/b>\u8bbe\u60f3\u7528\u6237\u7684\u76ee\u6807\uff0c\u5305\u62ec\u5bf9\u7528\u6237\u53cb\u597d\u578b\u8bbe\u8ba1\u5de5\u5177\u3001\u9ad8\u6548\u534f\u4f5c\u548c\u4e13\u4e1a\u8ba4\u53ef\u7684\u6e34\u671b\u3002<br \/>\u4e3a\u4ec0\u4e48\u6211\u4eec\u7684\u8303\u4f8b\u5f88\u91cd\u8981<\/li>\n<\/ul>\n<p>\u901a\u8fc7\u5236\u4f5c\u7c7b\u4f3c\u4e0a\u8ff0\u7684\u79fb\u60c5\u5730\u56fe\uff0c\u8bbe\u8ba1\u548c\u4ea7\u54c1\u56e2\u961f\u53ef\u4ee5\u6df1\u5165\u4e86\u89e3\u7528\u6237\u9700\u6c42\u548c\u52a8\u673a\u3002 \u8fd9\u79cd\u66f4\u6df1\u5165\u7684\u7406\u89e3\u5c06\u8f6c\u5316\u4e3a\u4ea7\u54c1\u548c\u670d\u52a1\u7684\u5f00\u53d1\uff0c\u771f\u6b63\u5f15\u8d77\u76ee\u6807\u53d7\u4f17\u7684\u5171\u9e23\u3002<\/p>\n<p>\u901a\u8fc7\u6211\u4eec\u7684\u793a\u4f8b\u63a2\u7d22\u79fb\u60c5\u5730\u56fe\u7684\u7ec6\u5fae\u5dee\u522b\uff0c\u8ba9\u60a8\u7684\u56e2\u961f\u80fd\u591f\u521b\u5efa\u771f\u6b63\u4e0e\u7528\u6237\u5efa\u7acb\u8054\u7cfb\u7684\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 id=\"toc_Empathy_Map_in_Design_Thinking\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u8bbe\u8ba1\u601d\u7ef4\u4e2d\u7684\u79fb\u60c5\u5730\u56fe<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u79fb\u60c5\u5730\u56fe\u53ef\u4ee5\u5728\u8bbe\u8ba1\u601d\u7ef4\u7684\u4e94\u4e2a\u9636\u6bb5\u53d1\u6325\u4f5c\u7528\uff1a\u79fb\u60c5\u3001\u5b9a\u4e49\u3001\u6784\u601d\u3001\u539f\u578b\u8bbe\u8ba1\u548c\u6d4b\u8bd5\u3002 \u7ed8\u5236\u540c\u7406\u5fc3\u5730\u56fe\u65f6\uff0c\u9996\u5148\u8981\u4ece\u540c\u7406\u5fc3\u9636\u6bb5\u5f00\u59cb\uff0c\u5e76\u5c06\u6240\u6709\u7814\u7a76\u7eb3\u5165\u5176\u4e2d\u3002 \u8fd9\u4e00\u9636\u6bb5\u4e3b\u8981\u662f\u79fb\u60c5\u5730\u56fe\u53d1\u6325\u5f71\u54cd\u529b\u7684\u9636\u6bb5\u3002<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u7814\u7a76\u5b8c\u6210\u540e\uff0c\u60a8\u53ef\u4ee5\u8fdb\u4e00\u6b65\u6c47\u7f16\u548c\u6574\u7406\u6570\u636e\u3002 \u6570\u636e\u53ef\u4ee5\u6765\u81ea\u8bbf\u8c08\u3001\u8bc4\u8bba\u3001\u56de\u590d\u3001\u53cd\u9988\u6216\u8c03\u67e5\u3002 \u7136\u540e\u5c06\u5b83\u4eec\u5206\u522b\u8d34\u5728\u6211\u4eec\u4e4b\u524d\u63d0\u5230\u7684\u4e0d\u540c\u90e8\u5206\u6216\u8c61\u9650\u4e0a\u3002 \u901a\u8fc7\u8fd9\u4e00\u8fc7\u7a0b\uff0c\u4f60\u53ef\u4ee5\u6709\u6548\u5730\u5c06\u5982\u4f55\u4e0e\u7528\u6237\u4ea7\u751f\u5171\u9e23\u53ef\u89c6\u5316\uff0c\u5e76\u63d0\u9ad8\u56e2\u961f\u6709\u6548\u5229\u7528\u8bbe\u8ba1\u601d\u7ef4\u7684\u80fd\u529b\u3002<\/p>\n<h2 id=\"toc_Empathy_Map_Advantages\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u79fb\u60c5\u5730\u56fe\u7684\u4f18\u52bf<\/h2>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u79fb\u60c5\u5730\u56fe\u53ca\u5176\u65e5\u5e38\u4f7f\u7528\u5728\u6539\u5584\u7528\u6237\u4f53\u9a8c\u65b9\u9762\u5177\u6709\u591a\u79cd\u4f18\u52bf\u3002 \u8fd9\u4e9b\u57fa\u672c\u7684\u79fb\u60c5\u5730\u56fe\u4f18\u52bf\u6709\u52a9\u4e8e\u63d0\u9ad8\u53ef\u7528\u6027\u548c\u5ba2\u6237\u7814\u7a76\u3002<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>1.\u66f4\u597d\u5730\u9501\u5b9a\u76ee\u6807\u53d7\u4f17\uff1a <\/b>\u540c\u7406\u5fc3\u5730\u56fe\u4e4b\u6240\u4ee5\u53d7\u6b22\u8fce\uff0c\u662f\u56e0\u4e3a\u5b83\u80fd\u6709\u6548\u5730\u4e3a\u76ee\u6807\u53d7\u4f17\u63d0\u4f9b\u6d1e\u5bdf\u529b\u3002 \u60a8\u5c06\u8fc5\u901f\u9501\u5b9a\u76ee\u6807\u6d88\u8d39\u8005\uff0c\u4e86\u89e3\u4ed6\u4eec\u5bf9\u54c1\u724c\u7684\u8981\u6c42\u548c\u9700\u8981\uff0c\u4ee5\u53ca\u5982\u4f55\u624d\u80fd\u4f7f\u54c1\u724c\u8131\u9896\u800c\u51fa\u3002 \u8fd9\u65e2\u80fd\u63d0\u4f9b\u6709\u5173\u6d88\u8d39\u8005\u7684\u4fe1\u606f\uff0c\u53c8\u80fd\u7f29\u5c0f\u5bf9\u7406\u60f3\u76ee\u6807\u53d7\u4f17\u7684\u5173\u6ce8\u8303\u56f4\u3002<\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>2.\u6210\u672c\u6548\u76ca\u9ad8\uff1a  <\/b>\u8c01\u4e0d\u60f3\u8981\u4e00\u4e2a\u7ecf\u6d4e\u9ad8\u6548\u7684\u89e3\u51b3\u65b9\u6848\u6765\u63a5\u89e6\u4f17\u591a\u6d88\u8d39\u8005\u5e76\u83b7\u5f97\u5173\u4e8e\u4ed6\u4eec\u7684\u51c6\u786e\u6570\u636e\u5462\uff1f\u5927\u578b\u4f01\u4e1a\u5f80\u5f80\u96be\u4ee5\u7ef4\u6301\u5f00\u652f\uff0c\u800c\u79fb\u60c5\u5730\u56fe\u5219\u662f\u4e00\u79cd\u65e0\u9700\u82b1\u8d39\u5927\u91cf\u8d44\u91d1\u5c31\u80fd\u5f00\u59cb\u5229\u7528\u51b3\u7b56\u548c\u7814\u7a76\u6280\u80fd\u7684\u597d\u65b9\u6cd5\u3002\u8be5\u5730\u56fe\u53ef\u5728\u7f51\u4e0a\u8f7b\u677e\u5b9e\u65bd\uff0c\u662f\u4e00\u4e2a\u53ef\u4f9b\u591a\u4eba\u540c\u65f6\u4f7f\u7528\u7684\u534f\u4f5c\u5e73\u53f0\u3002<\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>3.\u5b9a\u5236\u9009\u9879\uff1a <\/b>\u5728\u4e86\u89e3\u5ba2\u6237\u5bf9\u54c1\u724c\u7684\u671f\u671b\u540e\uff0c\u60a8\u9700\u8981\u63d0\u4f9b\u591a\u79cd\u5b9a\u5236\u9009\u9879\u3002 \u5728\u6574\u7406\u7528\u6237\u53cd\u9988\u540e\uff0c\u79fb\u60c5\u5730\u56fe\u662f\u589e\u5f3a\u4ea7\u54c1\u548c\u6dfb\u52a0\u5b9a\u5236\u9009\u9879\u7684\u597d\u65b9\u6cd5\u3002<\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>4.\u5efa\u7acb\u5bf9\u7528\u6237\u884c\u4e3a\u7684\u7406\u89e3\uff1a <\/b>\u540c\u7406\u5fc3\u5730\u56fe\u7684\u7b2c\u4e00\u4e2a\u76ee\u6807\u662f\u4e86\u89e3\u7528\u6237\u6b63\u5728\u7ecf\u5386\u4ec0\u4e48\uff0c\u5e76\u7ec6\u5206\u4ed6\u4eec\u5bf9\u7279\u5b9a\u54c1\u724c\u7684\u884c\u4e3a\u3002 \u6709\u4e86\u79fb\u60c5\u5730\u56fe\uff0c\u60a8\u5c31\u80fd\u53d1\u73b0\u5e02\u573a\u548c\u6d88\u8d39\u8005\u884c\u4e3a\u7684\u73b0\u72b6\u3002<\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u60a8\u5c06\u80fd\u591f\u4e86\u89e3\u7528\u6237\u7684\u4f53\u9a8c\u3001\u60f3\u6cd5\u548c\u611f\u53d7\uff0c\u8fd9\u5c06\u4e3a\u60a8\u5236\u5b9a\u540e\u7eed\u8425\u9500\u7b56\u7565\u63d0\u4f9b\u4e00\u4e2a\u7406\u60f3\u7684\u5e73\u53f0\u3002<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>5.\u6982\u51b5\u5206\u6790\uff1a <\/b>\u5bf9\u4e8e\u8bb8\u591a\u516c\u53f8\u6765\u8bf4\uff0c\u6863\u6848\u5206\u6790\u662f\u63d0\u53d6\u6570\u636e\u7528\u4e8e\u7814\u7a76\u6216\u63a8\u51fa\u65b0\u4ea7\u54c1\u7684\u5173\u952e\u6b65\u9aa4\u3002 \u6709\u4e86\u540c\u7406\u5fc3\u5730\u56fe\uff0c\u4f60\u5c31\u4e0d\u5fc5\u518d\u8f9b\u82e6\u5730\u6536\u96c6\u4e0d\u540c\u7684\u7528\u6237\u6570\u636e\u6837\u672c\uff0c\u7136\u540e\u6839\u636e\u81ea\u5df1\u7684\u5047\u8bbe\u8fdb\u884c\u603b\u7ed3\u3002<\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u79fb\u60c5\u5730\u56fe\u53ef\u5e2e\u52a9\u60a8\u4e86\u89e3\u6982\u51b5\u5206\u6790\u4e2d\u7684\u7ec6\u679d\u672b\u8282\uff0c\u8ba9\u60a8\u8be6\u7ec6\u4e86\u89e3\u6d88\u8d39\u8005\u7684\u7ecf\u5386\u3002<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>6.\u89c4\u907f\u98ce\u9669\uff1a <\/b>\u6709\u4e86\u540c\u7406\u5fc3\u5730\u56fe\uff0c\u4f60\u5c31\u80fd\u8f7b\u677e\u53d1\u73b0\u81ea\u5df1\u7684\u98ce\u9669\uff0c\u5e76\u53ca\u65e9\u5236\u5b9a\u5408\u9002\u7684\u7ba1\u7406\u7b56\u7565\u6765\u5e94\u5bf9\u8fd9\u4e9b\u98ce\u9669\u3002 \u8fd9\u4e00\u6218\u7565\u8fd8\u53ef\u4ee5\u901a\u8fc7\u591a\u4e2a\u4e0d\u540c\u7684\u76ee\u6807\u6d88\u8d39\u8005\u6765\u53d1\u5c55\uff0c\u4ee5\u786e\u4fdd\u65e0\u8bba\u5ba2\u6237\u7684\u60c5\u51b5\u5982\u4f55\uff0c\u4ed6\u4eec\u90fd\u80fd\u6ee1\u610f\u3002<\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 id=\"toc_Building_an_Empathy_Map\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u7ed8\u5236\u79fb\u60c5\u5730\u56fe<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u8981\u4e86\u89e3\u79fb\u60c5\u5730\u56fe\u7684\u91cd\u8981\u6027\uff0c\u5173\u952e\u662f\u8981\u77e5\u9053\u5b83\u4eec\u662f\u5982\u4f55\u6784\u5efa\u7684\u3002 \u5b66\u4e60\u8fd9\u4e00\u5faa\u5e8f\u6e10\u8fdb\u7684\u8fc7\u7a0b\u53ef\u4ee5\u7a81\u51fa\u540c\u7406\u5fc3\u5730\u56fe\u7684\u76ee\u6807\uff0c\u5e76\u6709\u52a9\u4e8e\u5728\u56e2\u961f\u4e2d\u4f7f\u7528\u540c\u7406\u5fc3\u5730\u56fe\u3002<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u4e0b\u9762\uff0c\u6211\u4eec\u5c06\u7b80\u5355\u660e\u4e86\u5730\u4ecb\u7ecd\u5982\u4f55\u5236\u4f5c\u3001<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>1.\u786e\u7acb\u91cd\u70b9\u548c\u76ee\u6807<\/b><\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u786e\u7acb\u91cd\u70b9\u548c\u76ee\u6807\u662f\u7ed8\u5236\u79fb\u60c5\u5730\u56fe\u7684\u7b2c\u4e00\u6b65\u3002 \u9996\u5148\uff0c\u60a8\u9700\u8981\u786e\u5b9a\u521b\u5efa\u79fb\u60c5\u5730\u56fe\u7684\u76ee\u7684\u6216\u610f\u56fe\u3002 \u5982\u679c\u4f60\u6ca1\u6709\u4efb\u4f55\u76ee\u7684\u6216\u76ee\u6807\uff0c\u4f60\u7684\u540c\u7406\u5fc3\u5730\u56fe\u5c31\u4e0d\u4f1a\u5bf9\u4f60\u7684\u4ea7\u54c1\u4ea7\u751f\u4efb\u4f55\u5f71\u54cd\uff0c\u5bf9\u4f60\u7684\u56e2\u961f\u4e5f\u4e0d\u4f1a\u662f\u4e00\u4e2a\u6709\u6548\u7684\u7ec3\u4e60\u3002<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u5176\u6b21\uff0c\u4f60\u9700\u8981\u6709\u4e00\u4e2a\u91cd\u70b9\u7a81\u51fa\u7684\u65b9\u6cd5\u3002 \u5982\u679c\u6ca1\u6709\u91cd\u70b9\u7a81\u51fa\u7684\u65b9\u6cd5\uff0c\u5c31\u4f1a\u9057\u6f0f\u540c\u7406\u5fc3\u5730\u56fe\u7684\u8bb8\u591a\u90e8\u5206\uff0c\u6700\u7ec8\u5bfc\u81f4\u7ed3\u679c\u504f\u5dee\u3002 \u5c1d\u8bd5\u5728\u5730\u56fe\u4e2d\u8bc6\u522b\u7528\u6237\uff0c\u7136\u540e\u7ee7\u7eed\u3002 \u4e86\u89e3\u7528\u6237\u7684\u9700\u6c42\u3001\u4ed6\u4eec\u7684\u7ecf\u5386\u4ee5\u53ca\u4ed6\u4eec\u6240\u7ecf\u5386\u7684\u5404\u4e2a\u9636\u6bb5\uff0c\u4ee5\u4fbf\u5f00\u53d1\u51fa\u5145\u5206\u77e5\u60c5\u7684\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>2.\u68c0\u67e5\u7528\u6237\u4f53\u9a8c  <\/b><\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u8fd9\u662f\u5efa\u7acb\u540c\u7406\u5fc3\u5730\u56fe\u7684\u7b2c\u4e8c\u6b65\u3002 \u5728\u8fd9\u4e00\u6b65\u4e2d\uff0c\u60a8\u5fc5\u987b\u5206\u6790\u548c\u7814\u7a76\u6d88\u8d39\u8005\u7684\u4f53\u9a8c\uff0c\u4ee5\u53ca\u4ed6\u4eec\u5bf9\u4e0d\u540c\u4efb\u52a1\u6216\u4e0d\u540c\u4e92\u52a8\u9636\u6bb5\u7684\u53cd\u5e94\u3002 \u5728\u8fd9\u4e00\u90e8\u5206\uff0c\u4f60\u9700\u8981\u8bbe\u8eab\u5904\u5730\u5730\u4e3a\u6d88\u8d39\u8005\u7740\u60f3\uff0c\u7814\u7a76\u4ed6\u4eec\u5728\u67d0\u79cd\u60c5\u51b5\u4e0b\u7684\u7ecf\u5386\uff0c\u4ee5\u53ca\u4ed6\u4eec\u5728\u67d0\u4e00\u65f6\u523b\u7684\u611f\u53d7\u3002<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u60a8\u5fc5\u987b\u5206\u6790\u5ba2\u6237\u770b\u5230\u3001\u89c2\u5bdf\u5230\u6216\u5206\u6790\u5230\u7684\u4e1c\u897f\uff0c\u5e76\u505a\u540c\u6837\u7684\u4e8b\u60c5\uff0c\u4ee5\u83b7\u5f97\u7c7b\u4f3c\u7684\u6548\u679c\u3002 \u8fd9\u5c06\u5305\u62ec\u4ed6\u4eec\u5468\u56f4\u53d1\u751f\u7684\u4e00\u5207\uff0c\u5305\u62ec\u4eba\u3001\u73af\u5883\u548c\u5730\u70b9\u3002 \u6b64\u5916\uff0c\u8be5\u90e8\u5206\u8fd8\u91cd\u70b9\u4ecb\u7ecd\u4e86\u6d88\u8d39\u8005\u53ef\u80fd\u83b7\u5f97\u7684\u6240\u6709\u4e0d\u540c\u4f53\u9a8c\u3002 \u6bcf\u4e2a\u9636\u6bb5\u90fd\u4f1a\u5e26\u6765\u4e0d\u540c\u7684\u4f53\u9a8c\uff0c\u8fd9\u4e9b\u90fd\u5fc5\u987b\u8003\u8651\u5728\u5185\u3002<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>3.\u7406\u89e3\u5fc3\u7075<\/b><\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u5728\u8fd9\u4e00\u6b65\u4e2d\uff0c\u60a8\u5fc5\u987b\u5206\u6790\u6d88\u8d39\u8005\u5728\u4e0e\u60a8\u7684\u54c1\u724c\u6216\u4ea7\u54c1\u4e92\u52a8\u65f6\u7684\u60f3\u6cd5\u3002 \u96c6\u4e2d\u7cbe\u529b\u63a2\u7d22\u4ed6\u4eec\u7684\u60f3\u6cd5\uff0c\u5e76\u5c1d\u8bd5\u63d0\u53d6\u4fe1\u606f\uff0c\u5e2e\u52a9\u4f60\u6539\u5584\u4e0e\u4ed6\u4eec\u7684\u8054\u7cfb\u3002<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u4f60\u9700\u8981\u65f6\u95f4\u53bb\u7406\u89e3\u522b\u4eba\u7684\u51b3\u5b9a\u3001\u60f3\u6cd5\u3001\u770b\u6cd5\u548c\u611f\u53d7\u3002 \u5229\u7528\u6570\u636e\u5bf9\u6d88\u8d39\u8005\u505a\u51fa\u521d\u6b65\u5224\u65ad\uff0c\u5e76\u7528\u4ed6\u4eec\u7684\u611f\u53d7\u6765\u652f\u6301\u8fd9\u4e9b\u5224\u65ad\u3002<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u5728\u6700\u540e\u9636\u6bb5\uff0c\u4f60\u8fd8\u5fc5\u987b\u4e86\u89e3\u6d88\u8d39\u8005\u7684\u6536\u83b7\u548c\u75db\u70b9\u3002 \u5b83\u53ef\u4ee5\u7b80\u5316\u4e3a\u7528\u6237\u5728\u4e0e\u4ea7\u54c1\u4e92\u52a8\u7684\u8fc7\u7a0b\u4e2d\u53d6\u5f97\u4e86\u54ea\u4e9b\u6210\u679c\uff0c\u5728\u54ea\u4e9b\u70b9\u6216\u9636\u6bb5\u611f\u5230\u6cae\u4e27\u3002 \u8fd9\u6837\uff0c\u60a8\u5c31\u80fd\u4e86\u89e3\u5b9e\u73b0\u76ee\u6807\u7684\u673a\u9047\u548c\u969c\u788d\u3002<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading  --><\/p>\n<p><b>4.\u603b\u7ed3  <\/b><\/p>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph 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