{"id":70968,"date":"2023-06-22T13:04:29","date_gmt":"2023-06-22T17:04:29","guid":{"rendered":"http:\/\/ideascale.com\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%a2%e6%88%b7%e5%8f%8d%e9%a6%88\/"},"modified":"2024-10-17T06:40:55","modified_gmt":"2024-10-17T10:40:55","slug":"%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%a2%e6%88%b7%e5%8f%8d%e9%a6%88","status":"publish","type":"post","link":"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%a2%e6%88%b7%e5%8f%8d%e9%a6%88\/","title":{"rendered":"\u4ec0\u4e48\u662f\u5ba2\u6237\u53cd\u9988\uff1f \u5b9a\u4e49\u3001\u95ee\u9898\u3001\u6536\u96c6\u548c\u793a\u4f8b"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:0px;--awb-padding-left-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:22px;\"><p><strong><b>\u76ee\u5f55<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;all&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u4ec0\u4e48\u662f\u5ba2\u6237\u53cd\u9988\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u5ba2\u6237\u53cd\u9988\u88ab\u5b9a\u4e49\u4e3a\u5411\u5ba2\u6237\u5f81\u8be2\u5176\u5bf9\u4ea7\u54c1\u3001\u670d\u52a1\u6216\u54c1\u724c\u4f53\u9a8c\u7684\u610f\u89c1\u548c\u89c1\u89e3\u7684\u8fc7\u7a0b\u3002 <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5ba2\u6237\u53cd\u9988\u53ef\u901a\u8fc7\u5404\u79cd\u6e20\u9053\u6536\u96c6\uff0c\u5982\u8c03\u67e5\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-a-focus-group\/\">\u7126\u70b9\u5c0f\u7ec4<\/a>\u3001\u8bc4\u8bba\u548c\u793e\u4ea4\u5a92\u4f53\u3002 \u5b83\u662f\u4f01\u4e1a\u4e86\u89e3<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e7%a0%94%e7%a9%b6\/\">\u5ba2\u6237\u4f53\u9a8c<\/a>\u548c\u6ee1\u610f\u5ea6\u3001\u786e\u5b9a\u9700\u8981\u6539\u8fdb\u7684\u9886\u57df\u4ee5\u53ca\u5c31\u4ea7\u54c1\u548c\u670d\u52a1\u505a\u51fa\u660e\u667a\u51b3\u7b56\u7684\u5b9d\u8d35\u4fe1\u606f\u6765\u6e90\u3002 <\/span><\/p>\n<p><span style=\"font-weight: 400;\">When collecting customer feedback, there are 5 key components to consider:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u660e\u786e\u76ee\u6807\uff1a<\/strong>\u660e\u786e\u754c\u5b9a\u6536\u96c6\u53cd\u9988\u7684\u76ee\u6807\u3002 \u786e\u5b9a\u60a8\u8981\u6536\u96c6\u7684\u5177\u4f53\u4fe1\u606f\uff0c\u5982\u5ba2\u6237\u6ee1\u610f\u5ea6\u3001\u4ea7\u54c1\u6539\u8fdb\u610f\u89c1\u6216\u5bf9\u6574\u4f53<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e7%a0%94%e7%a9%b6\/\">\u5ba2\u6237\u4f53\u9a8c<\/a>\u7684\u89c1\u89e3\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u76ee\u6807\u53d7\u4f17\uff1a<\/strong>\u786e\u5b9a\u6536\u96c6\u53cd\u9988\u7684\u76ee\u6807\u53d7\u4f17\u3002 \u786e\u5b9a\u8981\u6536\u96c6\u53cd\u9988\u7684\u5ba2\u6237\u7fa4\u6216\u5ba2\u6237\u7fa4\uff0c\u4ee5\u786e\u4fdd\u6536\u96c6\u5230\u7684\u53cd\u9988\u5177\u6709\u76f8\u5173\u6027\u548c\u4ee3\u8868\u6027\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u53cd\u9988\u6e20\u9053\uff1a<\/strong>\u6839\u636e\u76ee\u6807\u53d7\u4f17\u548c\u4e1a\u52a1\u80cc\u666f\u9009\u62e9\u5408\u9002\u7684\u53cd\u9988\u6e20\u9053\u3002 \u8fd9\u53ef\u80fd\u5305\u62ec<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%9a%e6%80%a7%e7%a0%94%e7%a9%b6\/\">\u5b9a\u6027<\/a>\u548c<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%9a%e9%87%8f%e7%a0%94%e7%a9%b6\/\">\u5b9a\u91cf\u7814\u7a76<\/a>\uff0c\u5982\u8c03\u67e5\u3001\u5728\u7ebf\u8bc4\u8bba\u3001\u793e\u4ea4\u5a92\u4f53\u3001\u5ba2\u6237\u652f\u6301\u4e92\u52a8\u3001\u7126\u70b9\u5c0f\u7ec4\u6216\u73b0\u573a\u53cd\u9988\u65b9\u6cd5\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u65f6\u95f4\u5b89\u6392\uff1a<\/strong>Determine the timing for feedback collection to capture relevant insights. \u8003\u8651\u5728\u5ba2\u6237\u65c5\u7a0b\u7684\u4e0d\u540c\u63a5\u89e6\u70b9\u6536\u96c6\u53cd\u9988\uff0c\u5982\u8d2d\u4e70\u540e\u3001\u4e0e\u5ba2\u6237\u652f\u6301\u4e92\u52a8\u540e\u6216\u4ea7\u54c1\u4f7f\u7528\u540e\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u6570\u636e\u6536\u96c6\u4e0e\u5206\u6790\uff1a<\/strong>\u5b9e\u65bd\u7cfb\u7edf\u7684\u53cd\u9988\u6570\u636e\u6536\u96c6\u6d41\u7a0b\u3002 \u786e\u4fdd\u6570\u636e\u6536\u96c6\u9ad8\u6548\u3001\u51c6\u786e\uff0c\u5e76\u7ef4\u62a4\u5ba2\u6237\u9690\u79c1\u3002 \u5206\u6790\u53cd\u9988\u6570\u636e\uff0c\u627e\u51fa\u6a21\u5f0f\u3001\u8d8b\u52bf\u548c\u53ef\u884c\u7684\u89c1\u89e3\u3002<\/span><\/li>\n<\/ul>\n<p><strong><b>\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff1a<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e7%a0%94%e7%a9%b6\/\">\u4ec0\u4e48\u662f\u5ba2\u6237\u4f53\u9a8c (CX) \u7814\u7a76\uff1f<\/a><\/b><\/strong><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u5ba2\u6237\u53cd\u9988\u7684\u91cd\u8981\u6027\uff1a\u5173\u952e\u56e0\u7d20<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58642 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/customer-feedback-descriptive-1-600x491.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/customer-feedback-descriptive-1-600x491.jpg\" alt=\"\u5ba2\u6237\u53cd\u9988\u7684\u91cd\u8981\u6027\uff1a\u5173\u952e\u56e0\u7d20\" width=\"600\" height=\"491\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27491%27%20viewBox%3D%270%200%20600%20491%27%3E%3Crect%20width%3D%27600%27%20height%3D%27491%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/customer-feedback-descriptive-1-200x164.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/customer-feedback-descriptive-1-300x245.jpg 300w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/customer-feedback-descriptive-1-400x327.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/customer-feedback-descriptive-1-600x491.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/customer-feedback-descriptive-1.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u4ee5\u4e0b 7 \u4e2a\u5173\u952e\u56e0\u7d20\u4f7f\u5b9a\u671f\u7684\u5ba2\u6237\u53cd\u9988\u5bf9<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e4%bc%81%e4%b8%9a%e5%88%9b%e6%96%b0\/\">\u4f01\u4e1a\u521b\u65b0<\/a>\u548c\u53d1\u5c55\u81f3\u5173\u91cd\u8981\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>\u6d1e\u5bdf\u5173\u952e\u5ba2\u6237\u610f\u89c1<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u5ba2\u6237\u53cd\u9988\u4ee3\u8868\u4e86\u4e0e\u4ea7\u54c1\u6216\u670d\u52a1\u6709\u8fc7\u4e92\u52a8\u7684\u4e2a\u4eba\u7684\u610f\u89c1\u548c\u770b\u6cd5\u3002 \u5176\u4e2d\u5305\u62ec\u4ed6\u4eec\u7684\u559c\u597d\u3001\u538c\u6076\u3001\u504f\u597d\u548c\u6539\u8fdb\u5efa\u8bae\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>\u6355\u6349\u4f53\u9a8c\u548c\u4e92\u52a8 <\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u53cd\u9988\u6355\u6349\u4e86<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e7%a0%94%e7%a9%b6\/\">\u5ba2\u6237<\/a>\u5bf9\u54c1\u724c\u3001\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u5177\u4f53<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e7%a0%94%e7%a9%b6\/\">\u4f53\u9a8c<\/a>\u3002 \u5176\u4e2d\u53ef\u80fd\u5305\u62ec\u4e0e\u5ba2\u6237\u670d\u52a1\u4ee3\u8868\u7684\u4e92\u52a8\u3001\u6613\u7528\u6027\u3001\u8d28\u91cf\u3001\u53ef\u9760\u6027\u548c\u603b\u4f53\u6ee1\u610f\u5ea6\u7b49\u65b9\u9762\u7684\u8be6\u7ec6\u4fe1\u606f\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>\u5ba2\u6237\u6ee1\u610f\u5ea6<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u901a\u8fc7\u5ba2\u6237\u53cd\u9988\uff0c\u53ef\u4ee5\u6df1\u5165\u4e86\u89e3\u5ba2\u6237\u6ee1\u610f\u5ea6\u3002 \u5b83\u6709\u52a9\u4e8e\u4f01\u4e1a\u4e86\u89e3\u81ea\u5df1\u5728\u591a\u5927\u7a0b\u5ea6\u4e0a\u6ee1\u8db3\u4e86\u5ba2\u6237\u7684\u671f\u671b\uff0c\u5e76\u627e\u51fa\u53ef\u80fd\u5b58\u5728\u4e0d\u8db3\u7684\u5730\u65b9\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>\u6ce8\u610f\u53cd\u590d\u51fa\u73b0\/\u5e38\u89c1\u7684\u6295\u8bc9\u548c\u95ee\u9898 <\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u53cd\u9988\u610f\u89c1\u901a\u5e38\u4f1a\u5f3a\u8c03\u5ba2\u6237\u9047\u5230\u7684\u4efb\u4f55\u95ee\u9898\u3002 \u8fd9\u5305\u62ec\u627e\u51fa\u4ea7\u54c1\u6216\u670d\u52a1\u4e2d\u7684\u5177\u4f53\u75db\u70b9\u3001\u7f3a\u9677\u6216\u4e0d\u8db3\u3002 \u5b83\u4e3a\u4f01\u4e1a\u63d0\u4f9b\u4e86\u4e00\u4e2a\u89e3\u51b3\u548c\u7ea0\u6b63\u8fd9\u4e9b\u95ee\u9898\u7684\u673a\u4f1a\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>\u6709\u5f71\u54cd\u529b\u7684\u6539\u8fdb\u5efa\u8bae<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u5ba2\u6237\u7ecf\u5e38\u6839\u636e\u81ea\u5df1\u7684\u7ecf\u9a8c\u63d0\u51fa\u6539\u8fdb\u610f\u89c1\u6216\u5efa\u8bae\u3002 \u8fd9\u4e9b\u5efa\u8bae\u5bf9\u4ea7\u54c1\u5f00\u53d1\u3001\u63d0\u5347\u5ba2\u6237\u670d\u52a1\u6216\u5b8c\u5584\u4e1a\u52a1\u6d41\u7a0b\u90fd\u5f88\u6709\u4ef7\u503c\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>\u5b9e\u65f6\u4ea7\u54c1\u53cd\u9988<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u5ba2\u6237\u53cd\u9988\u53ef\u4ee5\u5b9e\u65f6\u6216\u63a5\u8fd1\u5b9e\u65f6\u5730\u6536\u96c6\uff0c\u4f7f\u4f01\u4e1a\u80fd\u591f\u8fc5\u901f\u89e3\u51b3\u95ee\u9898\uff0c\u53ca\u65f6\u6539\u8fdb\u4ea7\u54c1\u548c\u670d\u52a1\u3002 \u53ca\u65f6\u6536\u96c6\u53cd\u9988\uff0c\u5c24\u5176\u662f SaaS \u4ea7\u54c1\u7684\u53cd\u9988\uff0c\u6709\u52a9\u4e8e\u6355\u6349\u65b0\u7684\u89c1\u89e3\uff0c\u5e76\u786e\u4fdd\u5c06\u53cd\u9988\u53d8\u5316\u6dfb\u52a0\u5230\u51b2\u523a\u66f4\u65b0\u4e2d\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>\u53ef\u64cd\u4f5c\u6027<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u6709\u6548\u7684\u5ba2\u6237\u53cd\u9988\u53ef\u63d0\u4f9b\u53ef\u64cd\u4f5c\u7684\u89c1\u89e3\uff0c\u7528\u4e8e\u63a8\u52a8\u7ec4\u7ec7\u5185\u90e8\u6709\u610f\u4e49\u7684\u53d8\u9769\u3002 \u5b83\u6709\u52a9\u4e8e\u4f01\u4e1a\u6839\u636e\u6536\u5230\u7684\u53cd\u9988\u610f\u89c1\u786e\u5b9a\u6539\u8fdb\u4ea7\u54c1\u3001\u670d\u52a1\u6216\u6d41\u7a0b\u7684\u5177\u4f53\u6b65\u9aa4\u3002<\/span><\/p>\n<p><strong><b>\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff1a<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e7%84%a6%e7%82%b9%e5%b0%8f%e7%bb%84%e7%a0%94%e7%a9%b6\/\">\u4ec0\u4e48\u662f\u7126\u70b9\u5c0f\u7ec4\u7814\u7a76\uff1f<\/a><\/b><\/strong><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u5982\u4f55\u6536\u96c6\u5ba2\u6237\u53cd\u9988\uff1a9 \u4e2a\u5173\u952e\u6e20\u9053<\/h2>\n<p><span style=\"font-weight: 400;\">\u4f01\u4e1a\u53ef\u4ee5\u5229\u7528\u591a\u79cd\u6e20\u9053\u6536\u96c6\u5ba2\u6237\u53cd\u9988\u3002 \u4ee5\u4e0b\u662f 8 \u79cd\u5173\u952e\u7684\u5ba2\u6237\u53cd\u9988\u6e20\u9053\uff1a<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>1.\u8c03\u67e5\uff1a<\/strong>\u8c03\u67e5\u662f\u4e00\u79cd\u5e7f\u53d7\u6b22\u8fce\u7684\u591a\u529f\u80fd\u53cd\u9988\u6e20\u9053\u3002 \u8fd9\u4e9b\u8c03\u67e5\u53ef\u4ee5\u901a\u8fc7\u5728\u7ebf\u8868\u683c\u3001\u7535\u5b50\u90ae\u4ef6\u8c03\u67e5\u3001\u5e94\u7528\u7a0b\u5e8f\u5185\u8c03\u67e5\u6216\u7eb8\u8d28\u95ee\u5377\u7b49\u5404\u79cd\u5a92\u4ecb\u8fdb\u884c\u3002 \u901a\u8fc7\u95ee\u5377\u8c03\u67e5\uff0c\u4f01\u4e1a\u53ef\u4ee5\u63d0\u51fa\u5177\u4f53\u95ee\u9898\u548c\u8bc4\u5206\u6807\u51c6\uff0c\u6536\u96c6\u7ed3\u6784\u5316\u7684\u53cd\u9988\u610f\u89c1\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>2.\u5728\u7ebf\u8bc4\u8bba\u548c\u8bc4\u7ea7\uff1a<\/strong>\u5ba2\u6237\u901a\u5e38\u4f1a\u5728\u5728\u7ebf\u8bc4\u8bba\u5e73\u53f0\u3001\u793e\u4ea4\u5a92\u4f53\u6216\u4e13\u95e8\u7684\u5ba2\u6237\u8bc4\u8bba\u7f51\u7ad9\u4e0a\u5206\u4eab\u4ed6\u4eec\u7684\u7ecf\u9a8c\u5e76\u63d0\u4f9b\u53cd\u9988\u3002 \u901a\u8fc7\u8fd9\u4e9b\u5e73\u53f0\uff0c\u5ba2\u6237\u53ef\u4ee5\u53d1\u8868\u4e66\u9762\u8bc4\u8bba\u3001\u7ed9\u4e88\u661f\u7ea7\u8bc4\u4ef7\uff0c\u5e76\u63d0\u4f9b\u6709\u5173\u5176\u4ea7\u54c1\u6216\u670d\u52a1\u4f53\u9a8c\u7684<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%9a%e6%80%a7%e7%a0%94%e7%a9%b6\/\">\u5b9a\u6027\u7814\u7a76<\/a>\u53cd\u9988\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>3.\u793e\u4ea4\u5a92\u4f53\uff1a<\/strong>Twitter\u3001Facebook\u3001Instagram \u548c LinkedIn \u7b49\u793e\u4ea4\u5a92\u4f53\u5e73\u53f0\u4e3a\u5ba2\u6237\u63d0\u4f9b\u4e86\u4e0e\u4f01\u4e1a\u4e92\u52a8\u548c\u63d0\u4f9b\u53cd\u9988\u7684\u673a\u4f1a\u3002 \u5ba2\u6237\u53ef\u4ee5\u76f4\u63a5\u7ed9\u516c\u53f8\u7559\u8a00\u6216\u63d0\u53ca\u516c\u53f8\uff0c\u5728\u516c\u53f8\u7b80\u4ecb\u4e0a\u53d1\u8868\u8bc4\u8bba\uff0c\u6216\u53c2\u4e0e\u4e0e\u4ea7\u54c1\u6216\u670d\u52a1\u76f8\u5173\u7684\u8ba8\u8bba\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>4.\u5ba2\u6237\u652f\u6301\u4e92\u52a8\uff1a<\/strong>\u5ba2\u6237\u652f\u6301\u4e92\u52a8\uff0c\u5982\u7535\u8bdd\u3001\u5373\u65f6\u804a\u5929\u6216\u7535\u5b50\u90ae\u4ef6\u4ea4\u6d41\uff0c\u4e5f\u53ef\u4ee5\u4f5c\u4e3a\u6536\u96c6\u53cd\u9988\u7684\u91cd\u8981\u6e20\u9053\u3002 \u5ba2\u6237\u901a\u5e38\u4f1a\u5728\u652f\u6301\u4e92\u52a8\u671f\u95f4\u6216\u4e4b\u540e\u63d0\u4f9b\u53cd\u9988\uff0c\u5206\u4eab\u4ed6\u4eec\u7684\u4f53\u9a8c\u3001\u6ee1\u610f\u5ea6\u6216\u6539\u8fdb\u5efa\u8bae\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>5.\u9762\u5bf9\u9762\u4e92\u52a8\uff1a<\/strong>\u62e5\u6709\u5b9e\u4f53\u5e97\u6216\u4e0e\u5ba2\u6237\u8fdb\u884c\u9762\u5bf9\u9762\u4e92\u52a8\u7684\u4f01\u4e1a\u53ef\u901a\u8fc7\u9762\u5bf9\u9762\u6e20\u9053\u6536\u96c6\u53cd\u9988\u3002 \u8fd9\u53ef\u4ee5\u5305\u62ec\u610f\u89c1\u5361\u3001\u610f\u89c1\u7bb1\u6216\u4e0e\u5ba2\u6237\u76f4\u63a5\u5bf9\u8bdd\uff0c\u4ee5\u6536\u96c6\u4ed6\u4eec\u7684\u53cd\u9988\u548c\u5efa\u8bae\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>6.\u7126\u70b9\u5c0f\u7ec4\uff1a<\/strong> <a href=\"https:\/\/ideascale.com\/blog\/what-is-a-focus-group\/\">\u7126\u70b9\u5c0f\u7ec4<\/a>\u662f\u6307\u53ec\u96c6\u4e00\u5c0f\u7fa4\u5ba2\u6237\u8fdb\u884c\u8ba8\u8bba\uff0c\u4ee5\u6536\u96c6\u89c1\u89e3\u548c\u53cd\u9988\u3002 \u8fd9\u79cd\u65b9\u6cd5\u5141\u8bb8\u5bf9\u7279\u5b9a\u4e3b\u9898\u6216\u4ea7\u54c1\u8fdb\u884c\u6df1\u5165\u63a2\u8ba8\uff0c\u5e76\u9f13\u52b1\u53c2\u4e0e\u8005\u5206\u4eab\u81ea\u5df1\u7684\u610f\u89c1\u548c\u89c2\u70b9\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>7.\u7f51\u7ad9\u53cd\u9988\u5c0f\u5de5\u5177\uff1a<\/strong>\u8bb8\u591a\u4f01\u4e1a\u5728\u7f51\u7ad9\u4e0a\u5b89\u88c5\u53cd\u9988\u5c0f\u5de5\u5177\u6216\u5f39\u51fa\u8c03\u67e5\u8868\uff0c\u4ee5\u83b7\u53d6\u8bbf\u5ba2\u7684\u53cd\u9988\u610f\u89c1\u3002 \u8fd9\u4e9b\u5c0f\u5de5\u5177\u53ef\u63d0\u793a\u5ba2\u6237\u5bf9\u5176\u7f51\u7ad9\u4f53\u9a8c\u8fdb\u884c\u8bc4\u5206\u3001\u63d0\u4f9b\u5efa\u8bae\u6216\u62a5\u544a\u4ed6\u4eec\u5728\u6d4f\u89c8\u6216\u8d2d\u4e70\u65f6\u9047\u5230\u7684\u4efb\u4f55\u95ee\u9898\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>8.\u7535\u5b50\u90ae\u4ef6\u548c\u901a\u8baf\u8c03\u67e5\uff1a<\/strong>\u7535\u5b50\u90ae\u4ef6\u8c03\u67e5\u53ef\u4f5c\u4e3a\u65b0\u95fb\u901a\u8baf\u7684\u4e00\u90e8\u5206\u6216\u72ec\u7acb\u7684\u53cd\u9988\u8bf7\u6c42\u53d1\u9001\u7ed9\u5ba2\u6237\u3002 \u901a\u8fc7\u8fd9\u4e00\u6e20\u9053\uff0c\u4f01\u4e1a\u53ef\u4ee5\u76f4\u63a5\u4ece\u5ba2\u6237\u7fa4\u4e2d\u6536\u96c6\u53cd\u9988\uff0c\u5e76\u9488\u5bf9\u5176\u4ea7\u54c1\u3001\u670d\u52a1\u6216\u6700\u8fd1\u7684\u4e92\u52a8\u91cf\u8eab\u5b9a\u5236\u95ee\u9898\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>9.\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u548c\u5e94\u7528\u7a0b\u5e8f\u5185\u53cd\u9988\uff1a<\/strong>\u5bf9\u4e8e\u62e5\u6709\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u7684\u4f01\u4e1a\u6765\u8bf4\uff0c\u5728\u5e94\u7528\u7a0b\u5e8f\u4e2d\u96c6\u6210\u53cd\u9988\u529f\u80fd\u53ef\u4ee5\u8ba9\u5ba2\u6237\u65b9\u4fbf\u5730\u63d0\u4f9b\u53cd\u9988\u3002 \u8fd9\u53ef\u4ee5\u5305\u62ec\u5e94\u7528\u5185\u8c03\u67e5\u3001\u53cd\u9988\u8868\u6216\u5e94\u7528\u5185\u6218\u7565\u63a5\u89e6\u70b9\u7684\u53cd\u9988\u63d0\u793a\u3002<\/span><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u5ba2\u6237\u53cd\u9988\u95ee\u9898\u793a\u4f8b<\/h2>\n<p><span style=\"font-weight: 400;\">\u867d\u7136\u5177\u4f53\u7684\u5ba2\u6237\u53cd\u9988\u95ee\u9898\u53ef\u80fd\u56e0\u884c\u4e1a\u3001\u4ea7\u54c1\u6216\u670d\u52a1\u800c\u5f02\uff0c\u4f46\u4ee5\u4e0b\u662f\u4e00\u4e9b\u5e38\u7528\u7684\u5ba2\u6237\u53cd\u9988\u95ee\u9898\uff0c\u53ef\u4ee5\u63d0\u4f9b\u6709\u4ef7\u503c\u7684\u89c1\u89e3\uff1a<\/span><\/p>\n<p><strong><b>\u793a\u4f8b 1. \u603b\u4f53\u6ee1\u610f\u5ea6<\/b><\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u60a8\u5bf9\u6211\u4eec\u7684\u4ea7\u54c1\/\u670d\u52a1\u7684\u6ee1\u610f\u5ea6\u5982\u4f55\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u5982\u679c\u4ee5 1-10 \u5206\u6765\u8861\u91cf\uff0c\u60a8\u5982\u4f55\u8bc4\u4ef7\u4e0e\u6211\u4eec\u5408\u4f5c\u7684\u603b\u4f53\u4f53\u9a8c\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u60a8\u4f1a\u5411\u4ed6\u4eba\u63a8\u8350\u6211\u4eec\u7684\u516c\u53f8\/\u4ea7\u54c1\/\u670d\u52a1\u5417\uff1f<\/span><\/li>\n<\/ul>\n<p><strong><b>\u4f8b 2. \u4ea7\u54c1\/\u670d\u52a1\u7684\u4f7f\u7528<\/b><\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u60a8\u591a\u4e45\u4f7f\u7528\u4e00\u6b21\u6211\u4eec\u7684\u4ea7\u54c1\/\u670d\u52a1\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u60a8\u8ba4\u4e3a\u6211\u4eec\u4ea7\u54c1\/\u670d\u52a1\u7684\u54ea\u4e9b\u5177\u4f53\u529f\u80fd\u6216\u65b9\u9762\u6700\u6709\u4ef7\u503c\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u5bf9\u4e8e\u6211\u4eec\u7684\u4ea7\u54c1\/\u670d\u52a1\uff0c\u60a8\u89c9\u5f97\u6709\u4ec0\u4e48\u56f0\u60d1\u6216\u6311\u6218\u5417\uff1f<\/span><\/li>\n<\/ul>\n<p><strong><b>\u4f8b 3. \u5ba2\u6237\u670d\u52a1<\/b><\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u60a8\u5982\u4f55\u8bc4\u4ef7\u6211\u4eec\u7684\u5ba2\u6237\u670d\u52a1\/\u652f\u6301\u8d28\u91cf\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u6211\u4eec\u7684\u5ba2\u6237\u670d\u52a1\u4ee3\u8868\u662f\u5426\u80fd\u5e2e\u52a9\u6ee1\u8db3\u60a8\u7684\u9700\u6c42\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u6709\u4ec0\u4e48\u53ef\u4ee5\u6539\u8fdb\u6211\u4eec\u7684\u5ba2\u6237\u670d\u52a1\/\u652f\u6301\u5417\uff1f<\/span><\/li>\n<\/ul>\n<p><strong><b>\u4f8b 4. \u8d2d\u4e70\u4f53\u9a8c<\/b><\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u60a8\u5982\u4f55\u8bc4\u4ef7\u8d2d\u4e70\u8fc7\u7a0b\u4e2d\u7684\u4f53\u9a8c\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u6211\u4eec\u7684\u7f51\u7ad9\/\u5546\u5e97\u662f\u5426\u63d0\u4f9b\u4e86\u505a\u51fa\u8d2d\u4e70\u51b3\u5b9a\u6240\u9700\u7684\u5fc5\u8981\u4fe1\u606f\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u5728\u8d2d\u4e70\u8fc7\u7a0b\u4e2d\uff0c\u60a8\u662f\u5426\u9047\u5230\u8fc7\u4efb\u4f55\u95ee\u9898\u6216\u6311\u6218\uff1f<\/span><\/li>\n<\/ul>\n<p><strong><b>\u4f8b 5. \u4ea7\u54c1\/\u670d\u52a1\u6027\u80fd<\/b><\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u60a8\u5bf9\u6211\u4eec\u4ea7\u54c1\/\u670d\u52a1\u7684\u6027\u80fd\u6709\u591a\u6ee1\u610f\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u6211\u4eec\u7684\u4ea7\u54c1\/\u670d\u52a1\u662f\u5426\u7b26\u5408\u60a8\u7684\u671f\u671b\uff1f \u5982\u679c\u6ca1\u6709\uff0c\u8bf7\u8bf4\u660e\u539f\u56e0\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u5728\u4f7f\u7528\u6211\u4eec\u7684\u4ea7\u54c1\/\u670d\u52a1\u65f6\uff0c\u60a8\u662f\u5426\u9047\u5230\u8fc7\u4efb\u4f55\u56f0\u96be\u6216\u95ee\u9898\uff1f<\/span><\/li>\n<\/ul>\n<p><strong><b>\u4f8b 6. \u6539\u8fdb\u5efa\u8bae<\/b><\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u60a8\u5e0c\u671b\u6211\u4eec\u7684\u4ea7\u54c1\/\u670d\u52a1\u6709\u54ea\u4e9b\u5177\u4f53\u6539\u8fdb\u6216\u53d8\u5316\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u5982\u4f55\u63d0\u5347\u60a8\u5bf9\u6211\u4eec\u516c\u53f8\/\u4ea7\u54c1\/\u670d\u52a1\u7684\u4f53\u9a8c\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u60a8\u5bf9\u65b0\u529f\u80fd\u6216\u4ea7\u54c1\u6709\u4ec0\u4e48\u5efa\u8bae\uff1f<\/span><\/li>\n<\/ul>\n<p><strong><b>\u4f8b 7. \u7ade\u4e89\u5dee\u5f02\u5316<\/b><\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u6211\u4eec\u7684\u4ea7\u54c1\/\u670d\u52a1\u4e0e\u5e02\u573a\u4e0a\u7684\u540c\u7c7b\u4ea7\u54c1\u76f8\u6bd4\u5982\u4f55\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u60a8\u8ba4\u4e3a\u662f\u4ec0\u4e48\u8ba9\u6211\u4eec\u4ece\u7ade\u4e89\u5bf9\u624b\u4e2d\u8131\u9896\u800c\u51fa\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u6211\u4eec\u53ef\u4ee5\u4ece\u7ade\u4e89\u5bf9\u624b\u90a3\u91cc\u5b66\u5230\u4ec0\u4e48\u6765\u6539\u8fdb\u6211\u4eec\u7684\u4ea7\u54c1\/\u670d\u52a1\uff1f<\/span><\/li>\n<\/ul>\n<p><strong><b>\u4f8b 8. \u54c1\u724c\u8ba4\u77e5<\/b><\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u60a8\u5982\u4f55\u7528\u51e0\u4e2a\u8bcd\u6765\u63cf\u8ff0\u6211\u4eec\u7684\u54c1\u724c\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u60a8\u8ba4\u4e3a\u6211\u4eec\u7684\u54c1\u724c\u5177\u6709\u54ea\u4e9b\u4ef7\u503c\u6216\u54c1\u8d28\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u4e3a\u4e86\u4f7f\u6211\u4eec\u7684\u54c1\u724c\u66f4\u7b26\u5408\u60a8\u7684\u671f\u671b\uff0c\u6211\u4eec\u8fd8\u80fd\u505a\u4e9b\u4ec0\u4e48\uff1f<\/span><\/li>\n<\/ul>\n<p><strong><b>\u4f8b 9. \u5ba2\u6237\u5fe0\u8bda\u5ea6<\/b><\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u60a8\u4eca\u540e\u6709\u591a\u5927\u53ef\u80fd\u7ee7\u7eed\u4f7f\u7528\u6211\u4eec\u7684\u4ea7\u54c1\/\u670d\u52a1\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u60a8\u4f1a\u8003\u8651\u518d\u6b21\u5411\u6211\u4eec\u8d2d\u4e70\u5417\uff1f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u60a8\u662f\u5426\u4f1a\u5411\u4ed6\u4eba\u63a8\u8350\u6211\u4eec\u7684\u516c\u53f8\/\u4ea7\u54c1\/\u670d\u52a1\uff1f<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u8fd9\u4e9b\u95ee\u9898\u662f\u6536\u96c6\u5ba2\u6237\u53cd\u9988\u610f\u89c1\u7684\u8d77\u70b9\u3002 \u5fc5\u987b\u6839\u636e\u4f01\u4e1a\u7684\u5177\u4f53\u60c5\u51b5\u548c\u6240\u8981\u6536\u96c6\u7684\u53cd\u9988\u610f\u89c1\u8fdb\u884c\u5b9a\u5236\u548c\u8c03\u6574\u3002 \u6b64\u5916\uff0c\u5c06\u5f00\u653e\u5f0f\u95ee\u9898\u4e0e\u8bc4\u5206\u8868\u6216\u591a\u9009\u9898\u76f8\u7ed3\u5408\uff0c\u53ef\u4ee5\u5168\u9762\u4e86\u89e3\u5ba2\u6237\u7684\u60c5\u7eea\u548c\u504f\u597d\u3002<\/span><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">2023 \u5e74\u5ba2\u6237\u53cd\u9988\u6536\u96c6\u4e0e\u7ba1\u7406\u6700\u4f73\u5b9e\u8df5<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58643 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/customer-feedback-descriptive-2-600x406.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/customer-feedback-descriptive-2-600x406.jpg\" alt=\"\u5ba2\u6237\u53cd\u9988\u6700\u4f73\u505a\u6cd5\" width=\"600\" height=\"406\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27406%27%20viewBox%3D%270%200%20600%20406%27%3E%3Crect%20width%3D%27600%27%20height%3D%27406%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/customer-feedback-descriptive-2-200x135.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/customer-feedback-descriptive-2-300x203.jpg 300w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/customer-feedback-descriptive-2-400x271.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/customer-feedback-descriptive-2-600x406.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/customer-feedback-descriptive-2.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">2023 \u5e74\uff0c\u4f01\u4e1a\u53ef\u4ee5\u501f\u9274\u8fd9\u4e9b\u6700\u4f73\u5b9e\u8df5\uff0c\u6709\u6548\u6536\u96c6\u5ba2\u6237\u53cd\u9988\uff1a<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>1.\u660e\u786e\u76ee\u6807\uff1a<\/strong>\u660e\u786e\u5ba2\u6237\u53cd\u9988\u6536\u96c6\u5de5\u4f5c\u7684\u76ee\u7684\u548c\u76ee\u6807\u3002 \u660e\u786e\u60a8\u5e0c\u671b\u6536\u96c6\u54ea\u4e9b\u5177\u4f53\u89c1\u89e3\uff0c\u4ee5\u53ca\u60a8\u8ba1\u5212\u5982\u4f55\u5229\u7528\u53cd\u9988\u610f\u89c1\u6765\u63a8\u52a8\u6539\u8fdb\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>2.\u9009\u62e9\u6b63\u786e\u7684\u6e20\u9053\uff1a<\/strong>\u9009\u62e9\u7b26\u5408\u76ee\u6807\u53d7\u4f17\u548c\u4e1a\u52a1\u80cc\u666f\u7684\u5ba2\u6237\u53cd\u9988\u6e20\u9053\u3002 \u8003\u8651\u7efc\u5408\u5229\u7528\u8c03\u67e5\u3001\u5728\u7ebf\u8bc4\u8bba\u3001\u793e\u4ea4\u5a92\u4f53\u548c\u5ba2\u6237\u652f\u6301\u4e92\u52a8\u7b49\u6e20\u9053\uff0c\u4ece\u4e0d\u540c\u6765\u6e90\u83b7\u53d6\u53cd\u9988\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>3.\u4fdd\u6301\u8c03\u67e5\u7b80\u6d01\uff1a<\/strong>\u8bbe\u8ba1\u7b80\u660e\u627c\u8981\u3001\u91cd\u70b9\u7a81\u51fa\u7684\u8c03\u67e5\u95ee\u5377\uff0c\u907f\u514d\u4e0d\u5fc5\u8981\u6216\u91cd\u590d\u7684\u95ee\u9898\u3002 \u5c0a\u91cd\u5ba2\u6237\u7684\u65f6\u95f4\uff0c\u5c3d\u53ef\u80fd\u63d0\u9ad8\u8c03\u67e5\u4f53\u9a8c\u7684\u6548\u7387\u548c\u7528\u6237\u53cb\u597d\u6027\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>4.\u6df7\u5408\u4f7f\u7528\u95ee\u9898\u7c7b\u578b\uff1a<\/strong>\u5728\u8c03\u67e5\u4e2d\u6df7\u5408\u4f7f\u7528\u591a\u79cd\u95ee\u9898\u7c7b\u578b\uff0c\u5305\u62ec\u591a\u9879\u9009\u62e9\u9898\u3001\u8bc4\u5206\u91cf\u8868\u3001\u5f00\u653e\u5f0f\u95ee\u9898\u548c\u5b9a\u6027\u63d0\u793a\u3002 \u8fd9\u6837\u5c31\u80fd\u540c\u65f6\u83b7\u5f97<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%9a%e9%87%8f%e7%a0%94%e7%a9%b6\/\">\u5b9a\u91cf<\/a>\u548c<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%9a%e6%80%a7%e7%a0%94%e7%a9%b6\/\">\u5b9a\u6027\u7814\u7a76<\/a>\u7684\u89c1\u89e3\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>5.\u4e2a\u6027\u5316\u548c\u60c5\u666f\u5316\uff1a<\/strong>\u901a\u8fc7\u79f0\u547c\u5ba2\u6237\u7684\u59d3\u540d\u548c\u6839\u636e\u4ed6\u4eec\u7684\u5177\u4f53\u7ecf\u5386\u91cf\u8eab\u5b9a\u5236\u95ee\u9898\uff0c\u4e2a\u6027\u5316\u60a8\u7684\u53cd\u9988\u8bf7\u6c42\u3002 \u4e3a\u6bcf\u4e2a\u95ee\u9898\u63d0\u4f9b\u4e0a\u4e0b\u6587\uff0c\u786e\u4fdd\u5ba2\u6237\u4e86\u89e3\u95ee\u9898\u7684\u76f8\u5173\u6027\uff0c\u5e76\u80fd\u63d0\u4f9b\u51c6\u786e\u7684\u53cd\u9988\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>6.\u53ca\u65f6\u6536\u96c6\u53cd\u9988\uff1a<\/strong>\u53ca\u65f6\u6536\u96c6\u53cd\u9988\uff0c\u5728\u5ba2\u6237\u5bf9\u4f53\u9a8c\u8bb0\u5fc6\u72b9\u65b0\u65f6\u83b7\u53d6\u65b0\u7684\u89c1\u89e3\u3002 \u8003\u8651\u4f7f\u7528\u5b9e\u65f6\u53cd\u9988\u6536\u96c6\u65b9\u6cd5\uff0c\u5982\u5e94\u7528\u5185\u53cd\u9988\u63d0\u793a\u6216\u4ea4\u6613\u540e\u4e0d\u4e45\u53d1\u9001\u7684\u8d2d\u540e\u8c03\u67e5\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>7.\u9f13\u52b1\u516c\u5f00\u3001\u8bda\u5b9e\u7684\u53cd\u9988\uff1a<\/strong>\u8425\u9020\u9f13\u52b1\u5ba2\u6237\u63d0\u4f9b\u516c\u5f00\u3001\u8bda\u5b9e\u53cd\u9988\u7684\u73af\u5883\u3002 \u5411\u4ed6\u4eec\u4fdd\u8bc1\uff0c\u4ed6\u4eec\u7684\u610f\u89c1\u53d7\u5230\u91cd\u89c6\uff0c\u4ed6\u4eec\u7684\u53cd\u9988\u5c06\u7528\u4e8e\u63a8\u52a8\u6539\u8fdb\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>8.\u76d1\u63a7\u5e76\u56de\u5e94\u5728\u7ebf\u8bc4\u8bba\uff1a<\/strong>\u5b9a\u671f\u76d1\u6d4b\u5728\u7ebf\u8bc4\u8bba\u5e73\u53f0\u548c\u793e\u4ea4\u5a92\u4f53\u6e20\u9053\u7684\u5ba2\u6237\u53cd\u9988\u3002 \u53ca\u65f6\u3001\u4e13\u4e1a\u5730\u56de\u590d\u6b63\u9762\u548c\u8d1f\u9762\u8bc4\u8bba\uff0c\u5c55\u793a\u4f60\u5bf9\u5ba2\u6237\u6ee1\u610f\u5ea6\u7684\u627f\u8bfa\u3002<\/span><\/p>\n<p><span style=\"font-weight: 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