{"id":70960,"date":"2023-09-08T05:21:22","date_gmt":"2023-09-08T09:21:22","guid":{"rendered":"http:\/\/ideascale.com\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e4%ba%a7%e5%93%81%e5%8f%8d%e9%a6%88\/"},"modified":"2024-01-29T07:55:26","modified_gmt":"2024-01-29T11:55:26","slug":"%e4%bb%80%e4%b9%88%e6%98%af%e4%ba%a7%e5%93%81%e5%8f%8d%e9%a6%88","status":"publish","type":"post","link":"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e4%ba%a7%e5%93%81%e5%8f%8d%e9%a6%88\/","title":{"rendered":"\u4ec0\u4e48\u662f\u4ea7\u54c1\u53cd\u9988\uff1f \u5b9a\u4e49\u3001\u7c7b\u578b\u548c\u91cd\u8981\u6027"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:0px;--awb-padding-left-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:22px;\"><p><strong><b>\u76ee\u5f55<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;all&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><ul class=\"awb-toc-el__list awb-toc-el__list--0\"><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_What_is_Product_Feedback\">\u4ec0\u4e48\u662f\u4ea7\u54c1\u53cd\u9988\uff1f<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Types_of_Product_Feedback\">\u4ea7\u54c1\u53cd\u9988\u7c7b\u578b<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Top_15_Importance_of_Product_Feedback\">\u4ea7\u54c1\u53cd\u9988\u7684 15 \u5927\u91cd\u8981\u6027<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 id=\"toc_What_is_Product_Feedback\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u4ec0\u4e48\u662f\u4ea7\u54c1\u53cd\u9988\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u4ea7\u54c1\u53cd\u9988\u662f\u6307\u5ba2\u6237\u3001\u7528\u6237\u6216\u5229\u76ca\u76f8\u5173\u8005\u63d0\u4f9b\u7684\u6709\u5173\u7279\u5b9a\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u4fe1\u606f\u3001\u610f\u89c1\u548c\u5efa\u8bae\u3002 \u5b83\u662f\u4ea7\u54c1\u5f00\u53d1\u548c\u6539\u8fdb\u7684\u4e00\u4e2a\u91cd\u8981\u7ec4\u6210\u90e8\u5206\uff0c\u56e0\u4e3a\u5b83\u80fd\u5e2e\u52a9\u6211\u4eec\u6df1\u5165\u4e86\u89e3\u4ea7\u54c1\u5728\u591a\u5927\u7a0b\u5ea6\u4e0a\u6ee1\u8db3\u4e86\u7528\u6237\u9700\u6c42\u3001\u54ea\u4e9b\u65b9\u9762\u9700\u8981\u6539\u8fdb\u3001\u54ea\u4e9b\u7279\u6027\u6216\u529f\u80fd\u9700\u8981\u6dfb\u52a0\u6216\u5220\u9664\u3002<\/span><\/p>\n<p><b>\u4ea7\u54c1\u53cd\u9988\u7684\u5f62\u5f0f\u591a\u79cd\u591a\u6837\uff0c\u5305\u62ec<\/b><\/p>\n<ul>\n<li><b>\u5ba2\u6237\u8bc4\u8bba\u548c\u8bc4\u7ea7\uff1a<\/b><span style=\"font-weight: 400;\">\u5ba2\u6237\u901a\u5e38\u4f1a\u5728\u7f51\u7ad9\u6216\u5e94\u7528\u7a0b\u5e8f\u5546\u5e97\u4e0a\u7559\u4e0b\u8bc4\u8bba\u548c\u8bc4\u5206\uff0c\u8fd9\u4e9b\u8bc4\u8bba\u548c\u8bc4\u5206\u53ef\u4e3a\u4ed6\u4eec\u63d0\u4f9b\u6709\u5173\u4ea7\u54c1\u4f7f\u7528\u4f53\u9a8c\u7684\u5b9d\u8d35\u53cd\u9988\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u7528\u6237\u8c03\u67e5\uff1a<\/b><span style=\"font-weight: 400;\"> \u516c\u53f8\u7ecf\u5e38\u5206\u53d1\u8c03\u67e5\u95ee\u5377\uff0c\u6536\u96c6\u7528\u6237\u7684\u7ed3\u6784\u5316\u53cd\u9988\u3002 \u8fd9\u4e9b\u8c03\u67e5\u53ef\u80fd\u6d89\u53ca\u4ea7\u54c1\u7684\u5404\u4e2a\u65b9\u9762\uff0c\u5982\u53ef\u7528\u6027\u3001\u6027\u80fd\u3001\u8bbe\u8ba1\u548c\u603b\u4f53\u6ee1\u610f\u5ea6\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u7528\u6237\u6d4b\u8bd5\uff1a<\/b><span style=\"font-weight: 400;\"> \u8fd9\u5305\u62ec\u5728\u53d7\u63a7\u6d4b\u8bd5\u73af\u5883\u6216\u5b9e\u9645\u4f7f\u7528\u4e2d\u89c2\u5bdf\u7528\u6237\u4e0e\u4ea7\u54c1\u7684\u4e92\u52a8\u3002 \u5b83\u6709\u52a9\u4e8e\u8bc6\u522b\u53ef\u7528\u6027\u95ee\u9898\u548c\u7528\u6237\u504f\u597d\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5ba2\u6237\u652f\u6301\u4e92\u52a8\uff1a  <\/b><span style=\"font-weight: 400;\">\u53cd\u9988\u4e5f\u53ef\u4ee5\u6765\u81ea\u5ba2\u6237\u652f\u6301\u4e92\u52a8\uff0c\u5982\u7535\u5b50\u90ae\u4ef6\u3001\u804a\u5929\u8bb0\u5f55\u6216\u7535\u8bdd\u3002 \u8fd9\u4e9b\u4e92\u52a8\u53ef\u4ee5\u63ed\u793a\u7528\u6237\u9047\u5230\u7684\u5171\u540c\u95ee\u9898\u6216\u56f0\u96be\u6240\u5728\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u793e\u4ea4\u5a92\u4f53\u548c\u7f51\u7edc\u793e\u533a\uff1a  <\/b><span style=\"font-weight: 400;\">\u5ba2\u6237\u7ecf\u5e38\u5728\u793e\u4ea4\u5a92\u4f53\u5e73\u53f0\u3001\u8bba\u575b\u548c\u793e\u533a\u7f51\u7ad9\u4e0a\u5206\u4eab\u4ed6\u4eec\u7684\u60f3\u6cd5\u548c\u7ecf\u9a8c\u3002 \u901a\u8fc7\u76d1\u63a7\u8fd9\u4e9b\u6e20\u9053\uff0c\u53ef\u4ee5\u6df1\u5165\u4e86\u89e3\u7528\u6237\u60c5\u7eea\u548c\u95ee\u9898\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5e94\u7528\u5185\u6216\u4ea7\u54c1\u5185\u53cd\u9988\uff1a <\/b><span style=\"font-weight: 400;\">\u8bb8\u591a\u4ea7\u54c1\u90fd\u5728\u5e94\u7528\u7a0b\u5e8f\u6216\u670d\u52a1\u4e2d\u52a0\u5165\u4e86\u53cd\u9988\u673a\u5236\uff0c\u5141\u8bb8\u7528\u6237\u62a5\u544a\u95ee\u9898\u3001\u63d0\u51fa\u6539\u8fdb\u5efa\u8bae\u6216\u76f4\u63a5\u63d0\u4f9b\u610f\u89c1\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u7126\u70b9\u5c0f\u7ec4\uff1a <\/b><span style=\"font-weight: 400;\">\u516c\u53f8\u53ef\u4ee5\u7ec4\u7ec7<a href=\"https:\/\/ideascale.com\/blog\/what-is-a-focus-group\/\">\u7126\u70b9\u5c0f\u7ec4<\/a>\uff0c\u4ece\u9009\u5b9a\u7684\u7528\u6237\u7fa4\u4e2d\u6536\u96c6\u8be6\u7ec6\u7684\u53cd\u9988\u610f\u89c1\u3002 \u8fd9\u4e9b\u4f1a\u8bae\u901a\u5e38\u7531\u4e3b\u6301\u4eba\u4e3b\u6301\uff0c\u4ee5\u6df1\u5165\u63a2\u8ba8\u7528\u6237\u610f\u89c1\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u6536\u96c6\u548c\u5206\u6790\u4ea7\u54c1\u53cd\u9988\u7684\u76ee\u7684\u662f\u4e3a\u4ea7\u54c1\u5f00\u53d1\u548c\u66f4\u65b0\u505a\u51fa\u660e\u667a\u7684\u51b3\u7b56\u3002 \u901a\u8fc7\u503e\u542c\u7528\u6237\u53cd\u9988\uff0c\u516c\u53f8\u53ef\u4ee5\u786e\u5b9a\u529f\u80fd\u7684\u4f18\u5148\u7ea7\u3001\u4fee\u590d\u9519\u8bef\u5e76\u8fed\u4ee3\u4ea7\u54c1\uff0c\u4f7f\u5176\u66f4\u7b26\u5408\u7528\u6237\u7684\u9700\u6c42\u548c\u504f\u597d\u3002 \u8fd9\u79cd\u8fed\u4ee3\u53cd\u9988\u5faa\u73af\u662f\u654f\u6377\u4ea7\u54c1\u5f00\u53d1\u548c\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u8bbe\u8ba1\u7684\u57fa\u672c\u7ec4\u6210\u90e8\u5206\u3002<\/span><\/p>\n<h2 id=\"toc_Types_of_Product_Feedback\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u4ea7\u54c1\u53cd\u9988\u7c7b\u578b<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58661 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/product-feedback-descriptive-600x1014.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/product-feedback-descriptive-600x1014.jpg\" alt=\"\u4ea7\u54c1\u53cd\u9988\u7c7b\u578b\" width=\"600\" height=\"1014\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%271014%27%20viewBox%3D%270%200%20600%201014%27%3E%3Crect%20width%3D%27600%27%20height%3D%271014%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/product-feedback-descriptive-178x300.jpg 178w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/product-feedback-descriptive-200x338.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/product-feedback-descriptive-400x676.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/product-feedback-descriptive-600x1014.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/product-feedback-descriptive-606x1024.jpg 606w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/product-feedback-descriptive-scaled.jpg 710w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u4ea7\u54c1\u53cd\u9988\u6709\u591a\u79cd\u7c7b\u578b\uff0c\u6bcf\u79cd\u7c7b\u578b\u90fd\u80fd\u63d0\u4f9b\u4e0d\u540c\u7684\u89c1\u89e3\uff0c\u8ba9\u4eba\u4e86\u89e3\u7528\u6237\u5982\u4f55\u770b\u5f85\u4ea7\u54c1\u4ee5\u53ca\u5982\u4f55\u4e0e\u4ea7\u54c1\u4e92\u52a8\u3002 \u4e86\u89e3\u8fd9\u4e9b\u7c7b\u578b\u7684\u53cd\u9988\u6709\u52a9\u4e8e\u4f01\u4e1a\u548c\u4ea7\u54c1\u5f00\u53d1\u4eba\u5458\u83b7\u5f97\u6709\u4ef7\u503c\u7684\u89c1\u89e3\u5e76\u6539\u8fdb\u5176\u4ea7\u54c1\u3002 \u4ee5\u4e0b\u662f\u4e00\u4e9b\u5e38\u89c1\u7684\u4ea7\u54c1\u53cd\u9988\u7c7b\u578b\uff1a<\/span><\/p>\n<ul>\n<li><b>\u529f\u80fd\u8bf7\u6c42\uff1a  <\/b><span style=\"font-weight: 400;\">\u7528\u6237\u63d0\u51fa\u4ed6\u4eec\u5e0c\u671b\u5728\u4ea7\u54c1\u4e2d\u770b\u5230\u7684\u65b0\u7279\u6027\u6216\u529f\u80fd\u3002 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400;\">\u7528\u6237\u5bf9\u4ea7\u54c1\u7684\u901f\u5ea6\u3001\u54cd\u5e94\u901f\u5ea6\u548c\u6574\u4f53\u6027\u80fd\u8d5e\u4e0d\u7edd\u53e3\u3002 \u8fd9\u7c7b\u53cd\u9988\u6709\u52a9\u4e8e\u89e3\u51b3\u4e0e\u7ee9\u6548\u76f8\u5173\u7684\u95ee\u9898\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u8bbe\u8ba1\u548c\u7528\u6237\u754c\u9762\/\u7528\u6237\u4f53\u9a8c\u53cd\u9988\uff1a  <\/b><span style=\"font-weight: 400;\">\u7528\u6237\u5bf9\u4ea7\u54c1\u7684\u89c6\u89c9\u8bbe\u8ba1\u3001\u7528\u6237\u754c\u9762\uff08UI\uff09\u548c\u7528\u6237\u4f53\u9a8c\uff08UX\uff09\u63d0\u51fa\u610f\u89c1\u3002 \u8fd9\u4e9b\u53cd\u9988\u610f\u89c1\u53ef\u4ee5\u6539\u8fdb\u7f8e\u5b66\u548c\u7528\u6237\u53cb\u597d\u6027\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5ba2\u6237\u652f\u6301\u53cd\u9988\uff1a  <\/b><span style=\"font-weight: 400;\">\u7528\u6237\u5206\u4eab\u4ed6\u4eec\u4e0e\u5ba2\u6237\u652f\u6301\u4e92\u52a8\u7684\u7ecf\u5386\uff0c\u65e0\u8bba\u662f\u6b63\u9762\u7684\u8fd8\u662f\u8d1f\u9762\u7684\u3002 \u8fd9\u79cd\u53cd\u9988\u6709\u52a9\u4e8e\u8bc4\u4f30\u652f\u6301\u670d\u52a1\u7684\u6709\u6548\u6027\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u517c\u5bb9\u6027\u95ee\u9898\uff1a <\/b><span style=\"font-weight: 400;\">\u7528\u6237\u5f3a\u8c03\u4ea7\u54c1\u4e0e\u4e0d\u540c\u8bbe\u5907\u3001\u6d4f\u89c8\u5668\u6216\u64cd\u4f5c\u7cfb\u7edf\u7684\u517c\u5bb9\u6027\u95ee\u9898\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u7528\u6237\u8c03\u67e5\uff1a <\/b><span style=\"font-weight: 400;\">\u516c\u53f8\u5206\u53d1\u7ed3\u6784\u5316\u8c03\u67e5\u8868\uff0c\u6536\u96c6\u5bf9\u4ea7\u54c1\u5404\u65b9\u9762\u7684\u5177\u4f53\u53cd\u9988\uff0c\u5982\u7528\u6237\u6ee1\u610f\u5ea6\u3001\u4f7f\u7528\u6a21\u5f0f\u548c\u4eba\u53e3\u7edf\u8ba1\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u51c0\u4fc3\u8fdb\u8005\u5f97\u5206 (NPS)\uff1a  <\/b><span style=\"font-weight: 400;\">NPS \u8c03\u67e5\u901a\u8fc7\u8ba9\u7528\u6237\u5bf9\u5176\u5411\u4ed6\u4eba\u63a8\u8350\u4ea7\u54c1\u7684\u53ef\u80fd\u6027\u8fdb\u884c\u8bc4\u5206\uff0c\u6765\u8861\u91cf\u5ba2\u6237\u5fe0\u8bda\u5ea6\u548c\u6ee1\u610f\u5ea6\u3002 \u5b83\u5c06\u7528\u6237\u5206\u4e3a\u4fc3\u8fdb\u8005\u3001\u88ab\u52a8\u8005\u548c\u53cd\u5bf9\u8005\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5ba2\u6237\u8bc4\u8bba\u548c\u8bc4\u7ea7\uff1a <\/b><span style=\"font-weight: 400;\">\u7528\u6237\u5728\u5e94\u7528\u5546\u5e97\u3001\u7535\u5b50\u5546\u52a1\u7f51\u7ad9\u6216\u8bc4\u8bba\u7f51\u7ad9\u7b49\u5e73\u53f0\u4e0a\u7559\u4e0b\u8bc4\u8bba\u548c\u8bc4\u5206\uff0c\u5206\u4eab\u4ed6\u4eec\u7684\u610f\u89c1\u548c\u4f53\u9a8c\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u7126\u70b9\u5c0f\u7ec4\uff1a <\/b><span style=\"font-weight: 400;\">\u516c\u53f8\u53ec\u96c6\u4e00\u5c0f\u7fa4\u7528\u6237\u8fdb\u884c\u6df1\u5165\u8ba8\u8bba\u548c\u53cd\u9988\u4f1a\u8bae\u3002 \u8fd9\u79cd\u5b9a\u6027\u53cd\u9988\u80fd\u8ba9\u6211\u4eec\u66f4\u6df1\u5165\u5730\u4e86\u89e3\u7528\u6237\u7684\u559c\u597d\u548c\u9700\u6c42\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5e94\u7528\u5185\u6216\u4ea7\u54c1\u5185\u53cd\u9988\uff1a  <\/b><span style=\"font-weight: 400;\">\u4ea7\u54c1\u901a\u5e38\u5305\u542b\u5185\u7f6e\u673a\u5236\uff0c\u7528\u6237\u53ef\u76f4\u63a5\u5728\u5e94\u7528\u7a0b\u5e8f\u6216\u670d\u52a1\u4e2d\u63d0\u4f9b\u53cd\u9988\u3002 \u8fd9\u53ef\u4ee5\u5305\u62ec\u53cd\u9988\u8868\u3001\u8bc4\u5206\u63d0\u793a\u6216\u8bc4\u8bba\u90e8\u5206\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u793e\u4ea4\u5a92\u4f53\u548c\u7f51\u7edc\u793e\u533a\uff1a  <\/b><span style=\"font-weight: 400;\">\u7528\u6237\u5728\u793e\u4ea4\u5a92\u4f53\u5e73\u53f0\u3001\u8bba\u575b\u548c\u793e\u533a\u7f51\u7ad9\u4e0a\u8ba8\u8bba\u4ea7\u54c1\u3002 \u5bf9\u8fd9\u4e9b\u6e20\u9053\u7684\u76d1\u63a7\u53ef\u4ee5\u63ed\u793a\u7528\u6237\u60c5\u7eea\u548c\u65b0\u8d8b\u52bf\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>A\/B \u6d4b\u8bd5\u548c\u5206\u6790\uff1a  <\/b><span style=\"font-weight: 400;\">\u6570\u636e\u9a71\u52a8\u7684\u53cd\u9988\u6765\u81ea\u5206\u6790\u5de5\u5177\u548c A\/B \u6d4b\u8bd5\u7ed3\u679c\u3002 \u5b83\u6709\u52a9\u4e8e\u6839\u636e\u7528\u6237\u4e92\u52a8\u548c\u53c2\u4e0e\u5ea6\u6307\u6807\u8bc4\u4f30\u7528\u6237\u884c\u4e3a\u548c\u504f\u597d\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u7ade\u4e89\u5bf9\u624b\u6bd4\u8f83\uff1a <\/b><span style=\"font-weight: 400;\">\u7528\u6237\u53ef\u5c06\u60a8\u7684\u4ea7\u54c1\u4e0e\u7ade\u4e89\u5bf9\u624b\u7684\u4ea7\u54c1\u8fdb\u884c\u6bd4\u8f83\uff0c\u5e76\u5c31\u60a8\u7684\u4ea7\u54c1\u5728\u529f\u80fd\u3001\u5b9a\u4ef7\u548c\u6574\u4f53\u4ef7\u503c\u65b9\u9762\u7684\u4f18\u52bf\u63d0\u4f9b\u53cd\u9988\u610f\u89c1\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5ba2\u6237\u53cd\u9988\u8c03\u67e5\uff1a <\/b><span style=\"font-weight: 400;\">\u8fd9\u4e9b\u8c03\u67e5\u7684\u91cd\u70b9\u662f\u6536\u96c6\u5ba2\u6237\u5bf9\u516c\u53f8\u603b\u4f53\u4f53\u9a8c\u7684\u53cd\u9988\uff0c\u5176\u4e2d\u53ef\u80fd\u5305\u62ec\u4e0e\u591a\u79cd\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u4e92\u52a8\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u610f\u89c1\u7bb1\uff1a <\/b><span style=\"font-weight: 400;\">\u4e00\u4e9b\u516c\u53f8\u4ecd\u5728\u4f7f\u7528\u5b9e\u4f53\u6216\u6570\u5b57\u610f\u89c1\u7bb1\uff0c\u7528\u6237\u53ef\u4ee5\u533f\u540d\u63d0\u4ea4\u53cd\u9988\u6216\u5efa\u8bae\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5ba2\u6237\u8bbf\u8c08\uff1a <\/b><span style=\"font-weight: 400;\">\u5bf9\u5ba2\u6237\u8fdb\u884c\u6df1\u5165\u8bbf\u8c08\uff0c\u4e86\u89e3\u4ed6\u4eec\u4e0e\u4ea7\u54c1\u76f8\u5173\u7684\u7ecf\u5386\u3001\u75db\u70b9\u548c\u9700\u6c42\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u6bcf\u79cd\u7c7b\u578b\u7684\u4ea7\u54c1\u53cd\u9988\u90fd\u80fd\u4ee5\u72ec\u7279\u7684\u89c6\u89d2\u53cd\u6620\u4ea7\u54c1\u7684\u4f18\u7f3a\u70b9\u3002 \u6709\u6548\u7684\u53cd\u9988\u6536\u96c6\u548c\u5206\u6790\u9700\u8981\u8003\u8651\u6240\u6709\u8fd9\u4e9b\u7c7b\u578b\uff0c\u4ee5\u4fbf\u4e3a\u4ea7\u54c1\u6539\u8fdb\u548c\u5f00\u53d1\u505a\u51fa\u660e\u667a\u7684\u51b3\u7b56\u3002<\/span><\/p>\n<p><span data-sheets-value=\"{'1':2,'2':'Learn more: What is Customer Feedback?'}\" data-sheets-userformat=\"{'2':1065473,'3':{'1':0},'12':0,'17':1,'23':1}\" data-sheets-textstyleruns=\"{'1':0}\uee10{'1':12,'2':{'2':{'1':2,'2':1136076},'9':1}}\" data-sheets-hyperlinkruns=\"{'1':12,'2':'http:\/\/ideascale.com\/blog\/what-is-customer-feedback\/'}\uee10{'1':38}\"><b>\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff1a<a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\" rel=\"noopener\">\u4ec0\u4e48\u662f\u5ba2\u6237\u53cd\u9988\uff1f<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_Top_15_Importance_of_Product_Feedback\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u4ea7\u54c1\u53cd\u9988\u7684 15 \u5927\u91cd\u8981\u6027<\/h2>\n<p><span style=\"font-weight: 400;\">\u5728\u5546\u4e1a\u548c\u4ea7\u54c1\u5f00\u53d1\u9886\u57df\uff0c\u4ea7\u54c1\u53cd\u9988\u81f3\u5173\u91cd\u8981\u3002 \u5b83\u662f\u4fe1\u606f\u548c\u89c1\u89e3\u7684\u91cd\u8981\u6765\u6e90\uff0c\u53ef\u5bf9\u4ea7\u54c1\u7684\u6210\u529f\u548c\u53d1\u5c55\u4ea7\u751f\u6df1\u8fdc\u5f71\u54cd\u3002 \u4ee5\u4e0b\u662f\u5f3a\u8c03\u4ea7\u54c1\u53cd\u9988\u91cd\u8981\u6027\u7684\u4e00\u4e9b\u91cd\u8981\u539f\u56e0\uff1a<\/span><\/p>\n<p><b>1.\u4ee5\u7528\u6237\u4e3a\u4e2d\u5fc3\u7684\u6539\u8fdb<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u7528\u6237\u53cd\u9988\u5c06\u5ba2\u6237\u7684\u9700\u6c42\u548c\u504f\u597d\u7f6e\u4e8e\u6700\u524d\u6cbf\u548c\u4e2d\u5fc3\u4f4d\u7f6e\u3002 \u5b83\u53ef\u4ee5\u5e2e\u52a9\u60a8\u5f00\u53d1\u51fa\u7b26\u5408\u7528\u6237\u671f\u671b\u7684\u4ea7\u54c1\uff0c\u5e76\u89e3\u51b3\u4ed6\u4eec\u7684\u95ee\u9898\u3002 \u91c7\u7528\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u65b9\u6cd5\u53ef\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u5fe0\u8bda\u5ea6\u3002<\/span><\/p>\n<p><b>2.\u589e\u5f3a\u7528\u6237\u4f53\u9a8c<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u901a\u8fc7\u53cd\u9988\uff0c\u60a8\u53ef\u4ee5\u53d1\u73b0\u5e76\u89e3\u51b3\u4e0e\u53ef\u7528\u6027\u3001\u8bbe\u8ba1\u3001\u6027\u80fd\u548c\u529f\u80fd\u76f8\u5173\u7684\u95ee\u9898\u3002 \u6839\u636e\u7528\u6237\u5efa\u8bae\u8fdb\u884c\u6539\u8fdb\uff0c\u5c31\u80fd\u521b\u9020\u51fa\u66f4\u6109\u5feb\u3001\u66f4\u9ad8\u6548\u7684\u7528\u6237\u4f53\u9a8c\u3002<\/span><\/p>\n<p><b>3.\u9519\u8bef\u68c0\u6d4b\u548c\u89e3\u51b3<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u7528\u6237\u7ecf\u5e38\u4f1a\u53d1\u73b0\u5f00\u53d1\u8fc7\u7a0b\u4e2d\u53ef\u80fd\u65e0\u6cd5\u7acb\u5373\u53d1\u73b0\u7684\u6280\u672f\u6545\u969c\u548c\u9519\u8bef\u3002 \u53ca\u65f6\u5904\u7406\u8fd9\u4e9b\u95ee\u9898\u6709\u52a9\u4e8e\u4fdd\u6301\u4ea7\u54c1\u7684\u53ef\u9760\u6027\u548c\u7a33\u5b9a\u6027\u3002<\/span><\/p>\n<p><b>4.\u786e\u5b9a\u529f\u80fd\u7684\u4f18\u5148\u6b21\u5e8f<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u529f\u80fd\u8bf7\u6c42\u548c\u7528\u6237\u5efa\u8bae\u53ef\u5e2e\u52a9\u60a8\u786e\u5b9a\u5f00\u53d1\u5de5\u4f5c\u7684\u4f18\u5148\u6b21\u5e8f\u3002 \u901a\u8fc7\u4e13\u6ce8\u4e8e\u5bf9\u7528\u6237\u7fa4\u6700\u91cd\u8981\u7684\u529f\u80fd\uff0c\u60a8\u53ef\u4ee5\u66f4\u6709\u6548\u5730\u5206\u914d\u8d44\u6e90\u5e76\u63d0\u4f9b\u66f4\u5927\u7684\u4ef7\u503c\u3002<\/span><\/p>\n<p><b>5.\u7ade\u4e89\u4f18\u52bf<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u4e86\u89e3\u81ea\u5df1\u7684\u4ea7\u54c1\u5728\u7528\u6237\u5fc3\u76ee\u4e2d\u4e0e\u7ade\u4e89\u5bf9\u624b\u7684\u6bd4\u8f83\u81f3\u5173\u91cd\u8981\u3002 \u53cd\u9988\u53ef\u4ee5\u63ed\u793a\u4ea7\u54c1\u7684\u4f18\u52bf\u548c\u9700\u8981\u6539\u8fdb\u7684\u5730\u65b9\uff0c\u5e2e\u52a9\u60a8\u4fdd\u6301\u7ade\u4e89\u4f18\u52bf\u3002<\/span><\/p>\n<p><b>6.\u7559\u4f4f\u5ba2\u6237<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u901a\u8fc7\u79ef\u6781\u5bfb\u6c42\u548c\u5904\u7406\u7528\u6237\u53cd\u9988\uff0c\u60a8\u53ef\u4ee5\u8bc1\u660e\u81ea\u5df1\u81f4\u529b\u4e8e\u63d0\u4f9b\u66f4\u597d\u7684\u4ea7\u54c1\u3002 \u8fd9\u53cd\u8fc7\u6765\u53c8\u80fd\u964d\u4f4e\u5ba2\u6237\u6d41\u5931\u7387\uff0c\u63d0\u9ad8\u5ba2\u6237\u4fdd\u7559\u7387\u3002<\/span><\/p>\n<p><b>7.\u521b\u65b0\u4e0e\u589e\u957f<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u4e00\u4e9b\u5173\u4e8e\u4ea7\u54c1\u6539\u8fdb\u548c\u65b0\u529f\u80fd\u7684\u6700\u5177\u521b\u65b0\u6027\u7684\u60f3\u6cd5\u90fd\u6765\u81ea\u4e8e\u7528\u6237\u53cd\u9988\u3002 \u7528\u6237\u5f80\u5f80\u6709\u72ec\u7279\u7684\u89c1\u89e3\u548c\u521b\u9020\u6027\u7684\u5efa\u8bae\uff0c\u53ef\u4ee5\u63a8\u52a8\u521b\u65b0\u548c\u589e\u957f\u3002<\/span><\/p>\n<p><b>8.\u6570\u636e\u9a71\u52a8\u51b3\u7b56<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u53cd\u9988\u53ef\u63d0\u4f9b\u53ef\u91cf\u5316\u7684\u6570\u636e\u548c\u5b9a\u6027\u7684\u89c1\u89e3\uff0c\u4e3a\u51b3\u7b56\u63d0\u4f9b\u6307\u5bfc\u3002 \u5b83\u4f7f\u60a8\u80fd\u591f\u5bf9\u4ea7\u54c1\u65b9\u5411\u3001\u8425\u9500\u7b56\u7565\u548c\u8d44\u6e90\u5206\u914d\u505a\u51fa\u660e\u667a\u7684\u9009\u62e9\u3002<\/span><\/p>\n<p><b>9.\u63d0\u9ad8\u5ba2\u6237\u5fe0\u8bda\u5ea6<\/b><\/p>\n<p><span style=\"font-weight: 400;\">When users see that their feedback is taken seriously and results in tangible improvements, it fosters trust and loyalty. \u5feb\u4e50\u7684\u5ba2\u6237\u66f4\u6709\u53ef\u80fd\u6210\u4e3a\u60a8\u54c1\u724c\u7684\u62e5\u62a4\u8005\u3002<\/span><\/p>\n<p><b>10.\u53ca\u65e9\u53d1\u73b0\u95ee\u9898<\/b><\/p>\n<p><span style=\"font-weight: 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400;\">\u4e0d\u65ad\u6536\u96c6\u548c\u5206\u6790\u53cd\u9988\u6709\u52a9\u4e8e\u786e\u4fdd\u60a8\u7684\u4ea7\u54c1\u59cb\u7ec8\u7b26\u5408\u5e02\u573a\u9700\u6c42\u3002 \u5b83\u4f7f\u60a8\u80fd\u591f\u8c03\u6574\u548c\u53d1\u5c55\u60a8\u7684\u4ea7\u54c1\uff0c\u4ee5\u4fdd\u6301\u5176\u76f8\u5173\u6027\u3002<\/span><\/p>\n<p><b>13.\u8fed\u4ee3\u5f00\u53d1<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u53cd\u9988\u652f\u6301\u8fed\u4ee3\u5f00\u53d1\u6d41\u7a0b\uff0c\u5373\u53d1\u5e03\u66f4\u65b0\u3001\u6536\u96c6\u53cd\u9988\u3001\u518d\u6b21\u8fed\u4ee3\u3002 \u8fd9\u79cd\u7075\u6d3b\u7684\u65b9\u6cd5\u4f7f\u60a8\u80fd\u591f\u5e94\u5bf9\u4e0d\u65ad\u53d8\u5316\u7684\u5e02\u573a\u6761\u4ef6\u548c\u7528\u6237\u9700\u6c42\u3002<\/span><\/p>\n<p><b>14.\u8861\u91cf\u5ba2\u6237\u6ee1\u610f\u5ea6<\/b><\/p>\n<p><span style=\"font-weight: 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