{"id":70944,"date":"2023-09-11T05:00:04","date_gmt":"2023-09-11T09:00:04","guid":{"rendered":"http:\/\/ideascale.com\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%a2%e6%88%b7%e5%8f%82%e4%b8%8e\/"},"modified":"2024-01-29T07:52:38","modified_gmt":"2024-01-29T11:52:38","slug":"%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%a2%e6%88%b7%e5%8f%82%e4%b8%8e","status":"publish","type":"post","link":"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%a2%e6%88%b7%e5%8f%82%e4%b8%8e\/","title":{"rendered":"\u4ec0\u4e48\u662f\u5ba2\u6237\u53c2\u4e0e\uff1f \u5b9a\u4e49\u3001\u91cd\u8981\u6027\u3001\u6a21\u5f0f\u3001\u7b56\u7565\u548c\u793a\u4f8b"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:0px;--awb-padding-left-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:22px;\"><p><strong><b>\u76ee\u5f55<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;all&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><ul class=\"awb-toc-el__list awb-toc-el__list--0\"><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_What_is_Customer_Engagement\">\u4ec0\u4e48\u662f\u5ba2\u6237\u53c2\u4e0e\uff1f<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Why_is_Customer_Engagement_Important\">\u5ba2\u6237\u53c2\u4e0e\u4e3a\u4f55\u91cd\u8981\uff1f<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Customer_Engagement_Model\">\u5ba2\u6237\u53c2\u4e0e\u6a21\u5f0f<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Customer_Engagement_Strategy\">18 \u5927\u5ba2\u6237\u53c2\u4e0e\u6218\u7565<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Customer_Engagement_Examples\">\u5ba2\u6237\u53c2\u4e0e\u5b9e\u4f8b<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 id=\"toc_What_is_Customer_Engagement\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u4ec0\u4e48\u662f\u5ba2\u6237\u53c2\u4e0e\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u5ba2\u6237\u53c2\u4e0e\u88ab\u5b9a\u4e49\u4e3a\u4f01\u4e1a\u6216\u54c1\u724c\u4e0e\u5176\u5ba2\u6237\u4e4b\u95f4\u7684\u6301\u7eed\u4e92\u52a8\u548c\u8054\u7cfb\u3002 \u5b83\u5305\u62ec\u516c\u53f8\u4e0e\u5176\u5ba2\u6237\u7fa4\u4e92\u52a8\u7684\u6240\u6709\u65b9\u5f0f\uff0c\u4ee5\u5efa\u7acb\u548c\u7ef4\u62a4\u5173\u7cfb\u3001\u57f9\u517b\u5fe0\u8bda\u5ea6\u5e76\u63d0\u5347\u6574\u4f53\u5ba2\u6237\u4f53\u9a8c\u3002 \u5ba2\u6237\u53c2\u4e0e\u662f\u6210\u529f\u5546\u4e1a\u6218\u7565\u7684\u4e00\u4e2a\u91cd\u8981\u65b9\u9762\uff0c\u56e0\u4e3a\u5b83\u53ef\u4ee5\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u3001\u7559\u4f4f\u5ba2\u6237\uff0c\u5e76\u6700\u7ec8\u5b9e\u73b0\u4e1a\u52a1\u589e\u957f\u3002<\/span><\/p>\n<p><b>\u5ba2\u6237\u53c2\u4e0e\u7684\u5173\u952e\u8981\u7d20\u5305\u62ec<\/b><\/p>\n<ul>\n<li><b>\u4ea4\u6d41\uff1a  <\/b><span style=\"font-weight: 400;\">\u6709\u6548\u6c9f\u901a\u5bf9\u5ba2\u6237\u53c2\u4e0e\u81f3\u5173\u91cd\u8981\u3002 \u8fd9\u53ef\u4ee5\u901a\u8fc7\u5404\u79cd\u6e20\u9053\u5b9e\u73b0\uff0c\u5982\u793e\u4ea4\u5a92\u4f53\u3001\u7535\u5b50\u90ae\u4ef6\u3001\u7535\u8bdd\u3001\u804a\u5929\u673a\u5668\u4eba\u548c\u9762\u5bf9\u9762\u4e92\u52a8\u3002 \u516c\u53f8\u5229\u7528\u8fd9\u4e9b\u6e20\u9053\u63d0\u4f9b\u4fe1\u606f\u3001\u56de\u7b54\u95ee\u9898\u548c\u6536\u96c6<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u5ba2\u6237\u53cd\u9988<\/a>\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u4e2a\u6027\u5316\uff1a  <\/b><span style=\"font-weight: 400;\">\u6839\u636e\u5ba2\u6237\u7684\u4e2a\u4eba\u559c\u597d\u548c\u9700\u6c42\u91cf\u8eab\u5b9a\u5236\u4e92\u52a8\u548c\u4f18\u60e0\u6d3b\u52a8\uff0c\u53ef\u4ee5\u5927\u5927\u63d0\u9ad8\u53c2\u4e0e\u5ea6\u3002 \u4e2a\u6027\u5316\u5305\u62ec\u5b9a\u5236\u4ea7\u54c1\u63a8\u8350\u3001\u8425\u9500\u4fe1\u606f\u548c\u5ba2\u6237\u670d\u52a1\u4e92\u52a8\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u53cd\u9988\u4e0e\u8c03\u67e5\uff1a  <\/b><span style=\"font-weight: 400;\">\u516c\u53f8\u7ecf\u5e38\u901a\u8fc7\u8c03\u67e5\u548c\u8bc4\u8bba\u5f81\u6c42<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u5ba2\u6237\u7684\u53cd\u9988\u610f\u89c1<\/a>\u3002 \u8fd9\u4e9b\u4fe1\u606f\u6709\u52a9\u4e8e\u4ed6\u4eec\u4e86\u89e3\u5ba2\u6237\u6ee1\u610f\u5ea6\u6c34\u5e73\uff0c\u786e\u5b9a\u9700\u8981\u6539\u8fdb\u7684\u5730\u65b9\uff0c\u5e76\u505a\u51fa\u4ee5\u6570\u636e\u4e3a\u5bfc\u5411\u7684\u51b3\u7b56\uff0c\u4ee5\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5fe0\u8bda\u5ea6\u8ba1\u5212\uff1a<\/b><span style=\"font-weight: 400;\"> \u5fe0\u8bda\u5ea6\u8ba1\u5212\u548c\u5956\u52b1\u53ef\u4ee5\u6fc0\u52b1\u5ba2\u6237\u66f4\u9891\u7e41\u5730\u63a5\u89e6\u54c1\u724c\u3002 \u8fd9\u4e9b\u8ba1\u5212\u53ef\u4e3a\u5fe0\u5b9e\u5ba2\u6237\u63d0\u4f9b\u6298\u6263\u3001\u79ef\u5206\u6216\u4e13\u5c5e\u4f18\u60e0\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5185\u5bb9\u8425\u9500\uff1a<\/b><span style=\"font-weight: 400;\">\u63d0\u4f9b\u6709\u4ef7\u503c\u7684\u76f8\u5173\u5185\u5bb9\uff0c\u5982\u535a\u5ba2\u6587\u7ae0\u3001\u89c6\u9891\u548c\u6587\u7ae0\uff0c\u53ef\u4ee5\u8ba9\u5ba2\u6237\u53c2\u4e0e\u8fdb\u6765\uff0c\u4e86\u89e3\u516c\u53f8\u4ea7\u54c1\u548c\u884c\u4e1a\u8d8b\u52bf\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u793e\u533a\u5efa\u7b51\uff1a<\/b><span style=\"font-weight: 400;\"> \u4e3a\u5ba2\u6237\u521b\u5efa\u5728\u7ebf\u6216\u79bb\u7ebf\u793e\u533a\uff0c\u8ba9\u4ed6\u4eec\u5f7c\u6b64\u8054\u7cfb\uff0c\u5e76\u4e0e\u54c1\u724c\u5efa\u7acb\u8054\u7cfb\uff0c\u53ef\u4ee5\u57f9\u517b\u5f52\u5c5e\u611f\u548c\u53c2\u4e0e\u611f\u3002 \u8fd9\u4e9b\u793e\u533a\u53ef\u4ee5\u662f\u793e\u4ea4\u5a92\u4f53\u3001\u8bba\u575b\uff0c\u4e5f\u53ef\u4ee5\u662f\u6d3b\u52a8\u548c\u805a\u4f1a\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u54cd\u5e94\u80fd\u529b\uff1a  <\/b><span style=\"font-weight: 400;\">\u53ca\u65f6\u7b54\u590d\u5ba2\u6237\u7684\u8be2\u95ee\u548c\u5173\u5207\uff0c\u8868\u660e\u6211\u4eec\u81f4\u529b\u4e8e\u8ba9\u5ba2\u6237\u6ee1\u610f\u3002 \u5feb\u901f\u89e3\u51b3\u95ee\u9898\u5e76\u63d0\u4f9b\u89e3\u51b3\u65b9\u6848\u7684\u516c\u53f8\u53ef\u4ee5\u5efa\u7acb\u4fe1\u4efb\u548c\u5fe0\u8bda\u5ea6\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5168\u6e20\u9053\u4f53\u9a8c\uff1a <\/b><span style=\"font-weight: 400;\">Offering a seamless experience across various channels and touchpoints ensures that customers can engage with a brand in the way that is most convenient for them.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u6301\u7eed\u6539\u8fdb\uff1a <\/b><span style=\"font-weight: 400;\">Companies should regularly assess their customer engagement strategies, gather feedback, and adapt to changing customer preferences and market dynamics.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u603b\u4e4b\uff0c\u6709\u6548\u7684\u5ba2\u6237\u53c2\u4e0e\u662f\u4e00\u4e2a\u52a8\u6001\u548c\u6301\u7eed\u7684\u8fc7\u7a0b\uff0c\u9700\u8981\u6df1\u5165\u4e86\u89e3\u5ba2\u6237\u9700\u6c42\u3001\u6301\u7eed\u6c9f\u901a\uff0c\u5e76\u81f4\u529b\u4e8e\u5728\u5ba2\u6237\u4e0e\u54c1\u724c\u5408\u4f5c\u7684\u6574\u4e2a\u8fc7\u7a0b\u4e2d\u4e3a\u5ba2\u6237\u63d0\u4f9b\u5353\u8d8a\u4ef7\u503c\u3002<\/span><\/p>\n<h2 id=\"toc_Why_is_Customer_Engagement_Important\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u5ba2\u6237\u53c2\u4e0e\u4e3a\u4f55\u91cd\u8981\uff1f<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58679 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-600x665.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-600x665.jpg\" alt=\"\u5ba2\u6237\u53c2\u4e0e\u4e3a\u4f55\u91cd\u8981\uff1f\" width=\"600\" height=\"665\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27665%27%20viewBox%3D%270%200%20600%20665%27%3E%3Crect%20width%3D%27600%27%20height%3D%27665%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-200x222.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-271x300.jpg 271w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-400x443.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1-600x665.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-1.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u5ba2\u6237\u53c2\u4e0e\u5bf9\u4f01\u4e1a\u81f3\u5173\u91cd\u8981\uff0c\u539f\u56e0\u6709\u4ee5\u4e0b\u51e0\u70b9\uff1a<\/span><\/p>\n<p><b>1.\u5ba2\u6237\u5fe0\u8bda\u5ea6\uff1a<\/b><span style=\"font-weight: 400;\"> \u79ef\u6781\u53c2\u4e0e\u7684\u5ba2\u6237\u66f4\u503e\u5411\u4e8e\u8868\u73b0\u51fa\u54c1\u724c\u5fe0\u8bda\u5ea6\u3002 When customers feel connected to a business, they are less inclined to switch to competitors. \u5fe0\u8bda\u7684\u5ba2\u6237\u53ef\u4ee5\u6210\u4e3a\u60a8\u54c1\u724c\u7684\u56de\u5934\u5ba2\u548c\u62e5\u62a4\u8005\uff0c\u4ece\u800c\u589e\u52a0\u6536\u5165\uff0c\u964d\u4f4e\u5ba2\u6237\u83b7\u53d6\u6210\u672c\u3002<\/span><\/p>\n<p><b>2.\u589e\u52a0\u6536\u5165\uff1a  <\/b><span style=\"font-weight: 400;\">\u6709\u53c2\u4e0e\u611f\u7684\u5ba2\u6237\u5f80\u5f80\u4f1a\u5728\u4f01\u4e1a\u8eab\u4e0a\u82b1\u66f4\u591a\u7684\u94b1\u3002 \u4ed6\u4eec\u66f4\u5bb9\u6613\u63a5\u53d7\u8ffd\u52a0\u9500\u552e\u3001\u4ea4\u53c9\u9500\u552e\u548c\u4f18\u8d28\u4ea7\u54c1\u3002 \u6b64\u5916\uff0c\u4ed6\u4eec\u8fd8\u53ef\u80fd\u5411\u4ed6\u4eba\u63a8\u8350\u8be5\u54c1\u724c\uff0c\u4ece\u800c\u4fc3\u8fdb\u53e3\u7891\u8425\u9500\u548c\u63a8\u8350\u3002<\/span><\/p>\n<p><b>3.\u7559\u4f4f\u5ba2\u6237\uff1a<\/b><span style=\"font-weight: 400;\"> \u4e89\u53d6\u65b0\u5ba2\u6237\u7684\u6210\u672c\u5f88\u9ad8\uff0c\u56e0\u6b64\u7559\u4f4f\u73b0\u6709\u5ba2\u6237\u5f80\u5f80\u66f4\u5177\u6210\u672c\u6548\u76ca\u3002 \u4e0e\u73b0\u6709\u5ba2\u6237\u7fa4\u4e92\u52a8\u6709\u52a9\u4e8e\u964d\u4f4e\u5ba2\u6237\u6d41\u5931\u7387\uff0c\u4fdd\u6301\u7a33\u5b9a\u7684\u6536\u5165\u6d41\u3002<\/span><\/p>\n<p><b>4.\u66f4\u597d\u5730\u6d1e\u5bdf\u5ba2\u6237\uff1a  <\/b><span style=\"font-weight: 400;\">\u901a\u8fc7\u4e0e\u5ba2\u6237\u4e92\u52a8\uff0c\u60a8\u53ef\u4ee5\u6536\u96c6\u5b9d\u8d35\u7684\u53cd\u9988\u610f\u89c1\uff0c\u6df1\u5165\u4e86\u89e3\u4ed6\u4eec\u7684\u559c\u597d\u3001\u9700\u6c42\u548c\u75db\u70b9\u3002 \u8fd9\u4e9b\u6570\u636e\u53ef\u4ee5\u4e3a\u4ea7\u54c1\u5f00\u53d1\u3001\u8425\u9500\u7b56\u7565\u548c\u4e1a\u52a1\u51b3\u7b56\u63d0\u4f9b\u4fe1\u606f\uff0c\u4ece\u800c\u4f7f\u5de5\u4f5c\u66f4\u6709\u9488\u5bf9\u6027\u3001\u66f4\u6709\u6548\u3002<\/span><\/p>\n<p><b>5.\u7ade\u4e89\u4f18\u52bf\uff1a<\/b><span style=\"font-weight: 400;\"> \u5f3a\u6709\u529b\u7684\u5ba2\u6237\u53c2\u4e0e\u6218\u7565\u80fd\u8ba9\u60a8\u7684\u4f01\u4e1a\u4ece\u7ade\u4e89\u5bf9\u624b\u4e2d\u8131\u9896\u800c\u51fa\u3002 \u5982\u679c\u5ba2\u6237\u5bf9\u60a8\u7684\u54c1\u724c\u6709\u79ef\u6781\u800c\u96be\u5fd8\u7684\u4f53\u9a8c\uff0c\u4ed6\u4eec\u5c31\u66f4\u6709\u53ef\u80fd\u9009\u62e9\u60a8\u800c\u4e0d\u662f\u5176\u4ed6\u54c1\u724c\u3002<\/span><\/p>\n<p><b>6.\u54c1\u724c\u58f0\u8a89\uff1a  <\/b><span style=\"font-weight: 400;\">\u62e5\u6709\u79ef\u6781\u4f53\u9a8c\u7684\u5ba2\u6237\u53ef\u4ee5\u6210\u4e3a\u54c1\u724c\u7684\u62e5\u62a4\u8005\u3002 \u4ed6\u4eec\u53ef\u80fd\u4f1a\u5728\u793e\u4ea4\u5a92\u4f53\u4e0a\u5206\u4eab\u81ea\u5df1\u7684\u4f53\u9a8c\uff0c\u7559\u4e0b\u597d\u8bc4\uff0c\u5e76\u5411\u4eb2\u670b\u597d\u53cb\u63a8\u8350\u60a8\u7684\u54c1\u724c\u3002 \u8fd9\u79cd\u79ef\u6781\u7684\u53e3\u7891\u53ef\u4ee5\u63d0\u9ad8\u54c1\u724c\u7684\u58f0\u8a89\u548c\u4fe1\u8a89\u3002<\/span><\/p>\n<p><b>7.\u964d\u4f4e\u8425\u9500\u6210\u672c\uff1a  <\/b><span style=\"font-weight: 400;\">\u6709\u53c2\u4e0e\u611f\u7684\u5ba2\u6237\u66f4\u5bb9\u6613\u63a5\u53d7\u8425\u9500\u4fe1\u606f\uff0c\u4e5f\u66f4\u4e0d\u53ef\u80fd\u9700\u8981\u5927\u91cf\u6602\u8d35\u7684\u8bf4\u670d\u5de5\u4f5c\u3002 \u8fd9\u53ef\u4ee5\u63d0\u9ad8\u8425\u9500\u6d3b\u52a8\u7684\u6548\u7387\u548c\u6295\u8d44\u56de\u62a5\u7387\u3002<\/span><\/p>\n<p><b>8.\u5ba2\u6237\u53cd\u9988\u4fc3\u8fdb\u6539\u8fdb\uff1a<\/b><span style=\"font-weight: 400;\"> \u4e0e\u5ba2\u6237\u63a5\u89e6\u53ef\u4ee5\u6536\u96c6\u5efa\u8bbe\u6027\u7684\u6279\u8bc4\u610f\u89c1\u548c\u6539\u8fdb\u5efa\u8bae\u3002 \u8fd9\u53ef\u4ee5\u5e2e\u52a9\u60a8\u6539\u8fdb\u4ea7\u54c1\u3001\u670d\u52a1\u548c\u6d41\u7a0b\uff0c\u66f4\u597d\u5730\u6ee1\u8db3\u5ba2\u6237\u7684\u671f\u671b\u3002<\/span><\/p>\n<p><b>9.\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u5e02\u573a\uff1a<\/b><span style=\"font-weight: 400;\"> \u5bf9\u4e8e\u4e0d\u65ad\u53d8\u5316\u7684\u5e02\u573a\u8d8b\u52bf\u548c\u6d88\u8d39\u8005\u884c\u4e3a\u7684\u8f6c\u53d8\uff0c\u53c2\u4e0e\u5176\u4e2d\u7684\u5ba2\u6237\u53ef\u4ee5\u6210\u4e3a\u5b9d\u8d35\u7684\u4fe1\u606f\u6765\u6e90\u3002 \u8fd9\u4e9b\u4fe1\u606f\u53ef\u4ee5\u5e2e\u52a9\u60a8\u7684\u4f01\u4e1a\u4fdd\u6301\u7075\u6d3b\u6027\uff0c\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u5e02\u573a\u73af\u5883\u3002<\/span><\/p>\n<p><b>10.\u957f\u671f\u4e1a\u52a1\u53ef\u6301\u7eed\u6027\uff1a<\/b><span style=\"font-weight: 400;\"> \u4e0e\u5ba2\u6237\u5efa\u7acb\u7262\u56fa\u3001\u6301\u4e45\u7684\u5173\u7cfb\u662f\u4f01\u4e1a\u957f\u671f\u53ef\u6301\u7eed\u53d1\u5c55\u7684\u5173\u952e\u3002 \u53c2\u4e0e\u5176\u4e2d\u7684\u5ba2\u6237\u66f4\u6709\u53ef\u80fd\u4e0e\u60a8\u5171\u5ea6\u7ecf\u6d4e\u8870\u9000\uff0c\u4e3a\u60a8\u7684\u6536\u5165\u63d0\u4f9b\u4e00\u5b9a\u7a0b\u5ea6\u7684\u7a33\u5b9a\u6027\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5ba2\u6237\u53c2\u4e0e\u4e0d\u4ec5\u4ec5\u662f\u8ba9\u5ba2\u6237\u611f\u89c9\u826f\u597d\uff0c\u5b83\u8fd8\u76f4\u63a5\u5f71\u54cd\u5230\u4f01\u4e1a\u7684\u5e95\u7ebf\u3001\u58f0\u8a89\u4ee5\u53ca\u5728\u7ade\u4e89\u6fc0\u70c8\u7684\u5e02\u573a\u4e2d\u8301\u58ee\u6210\u957f\u7684\u80fd\u529b\u3002 \u8fd9\u662f\u5bf9\u516c\u53f8\u957f\u671f\u6210\u529f\u548c\u53d1\u5c55\u7684\u6295\u8d44\u3002<\/span><\/p>\n<p><span data-sheets-value=\"{'1':2,'2':'Learn more: What is Customer Feedback Management?'}\" data-sheets-userformat=\"{'2':1071745,'3':{'1':0},'10':2,'12':0,'14':{'1':3,'3':1},'15':'Arial','17':1,'23':1}\" data-sheets-textstyleruns=\"{'1':0}\uee10{'1':12,'2':{'2':{'1':2,'2':1136076},'9':1}}\" data-sheets-hyperlinkruns=\"{'1':12,'2':'http:\/\/ideascale.com\/blog\/what-is-customer-feedback-management\/'}\uee10{'1':49}\"><b>\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff1a<a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback-management\/\" rel=\"noopener\">\u4ec0\u4e48\u662f\u5ba2\u6237\u53cd\u9988\u7ba1\u7406\uff1f<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_Customer_Engagement_Model\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u5ba2\u6237\u53c2\u4e0e\u6a21\u5f0f<\/h2>\n<p><span style=\"font-weight: 400;\">\u521b\u5efa\u5ba2\u6237\u53c2\u4e0e\u6a21\u5f0f\u5305\u62ec\u5236\u5b9a\u4e00\u4e2a\u7ed3\u6784\u5316\u6846\u67b6\uff0c\u6982\u8ff0\u4f01\u4e1a\u5982\u4f55\u4e0e\u5ba2\u6237\u4e92\u52a8\u5e76\u5efa\u7acb\u5173\u7cfb\u3002 \u6a21\u5f0f\u7684\u5177\u4f53\u5185\u5bb9\u53d6\u51b3\u4e8e\u60a8\u7684\u884c\u4e1a\u3001\u76ee\u6807\u53d7\u4f17\u548c\u4e1a\u52a1\u76ee\u6807\u3002 \u4ee5\u4e0b\u662f\u5ba2\u6237\u53c2\u4e0e\u6a21\u5f0f\u7684\u901a\u7528\u6846\u67b6\uff1a<\/span><\/p>\n<ul>\n<li><b>\u4e86\u89e3\u5ba2\u6237\uff1a  <\/b><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u7ec6\u5206\uff1a\u6839\u636e\u4eba\u53e3\u7edf\u8ba1\u3001\u884c\u4e3a\u6216\u5176\u4ed6\u76f8\u5173\u56e0\u7d20\uff0c\u5c06\u5ba2\u6237\u7fa4\u5212\u5206\u4e3a\u4e0d\u540c\u7684\u7ec6\u5206\u5e02\u573a\u3002<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u89d2\u8272\u5f00\u53d1\uff1a\u7cbe\u5fc3\u8bbe\u8ba1\u4f53\u73b0\u4e0d\u540c\u7ec6\u5206\u5e02\u573a\u7684\u5ba2\u6237\u89d2\u8272\u3002 \u8fd9\u6709\u52a9\u4e8e\u4e2a\u6027\u5316\u60a8\u7684\u53c2\u4e0e\u7b56\u7565\u3002<\/span><\/p>\n<ul>\n<li><b>\u8bbe\u5b9a\u660e\u786e\u7684\u76ee\u6807\uff1a  <\/b><span style=\"font-weight: 400;\">\u786e\u5b9a\u5177\u4f53\u3001\u53ef\u8861\u91cf\u548c\u53ef\u5b9e\u73b0\u7684\u5ba2\u6237\u53c2\u4e0e\u76ee\u6807\u3002 \u8fd9\u4e9b\u76ee\u6807\u5e94\u4e0e\u60a8\u7684\u603b\u4f53\u4e1a\u52a1\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u9009\u62e9\u53c2\u4e0e\u6e20\u9053\uff1a  <\/b><span style=\"font-weight: 400;\">\u786e\u5b9a\u5ba2\u6237\u559c\u6b22\u7684\u6c9f\u901a\u6e20\u9053\u548c\u63a5\u89e6\u70b9\u3002 \u8fd9\u53ef\u80fd\u5305\u62ec\u7535\u5b50\u90ae\u4ef6\u3001\u793e\u4ea4\u5a92\u4f53\u3001\u804a\u5929\u3001\u7535\u8bdd\u3001\u9762\u5bf9\u9762\u4ea4\u6d41\uff0c\u6216\u591a\u79cd\u65b9\u5f0f\u7684\u7ed3\u5408\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5185\u5bb9\u6218\u7565\uff1a  <\/b><span style=\"font-weight: 400;\">\u5236\u5b9a\u5185\u5bb9\u8ba1\u5212\uff0c\u4e3a\u5ba2\u6237\u63d0\u4f9b\u4ef7\u503c\u3002 \u5185\u5bb9\u53ef\u5305\u62ec\u535a\u6587\u3001\u89c6\u9891\u3001\u7535\u5b50\u90ae\u4ef6\u3001\u7f51\u7edc\u7814\u8ba8\u4f1a\u548c\u793e\u4ea4\u5a92\u4f53\u66f4\u65b0\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u4e2a\u6027\u5316\uff1a  <\/b><span style=\"font-weight: 400;\">\u6839\u636e\u5ba2\u6237\u504f\u597d\u548c\u884c\u4e3a\u5b9a\u5236\u4e92\u52a8\u3002 \u5229\u7528\u6570\u636e\u5b9a\u5236\u4ea7\u54c1\u63a8\u8350\u3001\u8425\u9500\u4fe1\u606f\u548c\u5185\u5bb9\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u53cd\u9988\u673a\u5236\uff1a <\/b><span style=\"font-weight: 400;\">\u5efa\u7acb\u6536\u96c6\u53cd\u9988\u7684\u65b9\u6cd5\uff0c\u5982\u8c03\u67e5\u3001\u8bc4\u8bba\u548c\u5ba2\u6237\u652f\u6301\u6e20\u9053\u3002 \u5229\u7528\u8fd9\u4e9b\u53cd\u9988\u6765\u6539\u8fdb\u60a8\u7684\u4ea7\u54c1\u548c\u670d\u52a1\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u81ea\u52a8\u5316\u4e0e\u6280\u672f\uff1a <\/b><span style=\"font-weight: 400;\">\u5b9e\u65bd\u5de5\u5177\u548c\u7cfb\u7edf\uff08\u5982\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u8f6f\u4ef6\u548c\u8425\u9500\u81ea\u52a8\u5316\u5e73\u53f0\uff09\uff0c\u4ee5\u7b80\u5316\u53c2\u4e0e\u5de5\u4f5c\u5e76\u786e\u4fdd\u4e00\u81f4\u6027\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5ba2\u6237\u652f\u6301\uff1a  <\/b><span style=\"font-weight: 400;\">\u63d0\u4f9b\u51fa\u8272\u7684\u5ba2\u6237\u652f\u6301\uff0c\u53ca\u65f6\u5904\u7406\u54a8\u8be2\u3001\u7591\u8651\u548c\u95ee\u9898\u3002 \u5229\u7528\u4f20\u7edf\u548c\u6570\u5b57\u6e20\u9053\u63d0\u4f9b\u652f\u6301\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u793e\u533a\u5efa\u7b51\uff1a  <\/b><span style=\"font-weight: 400;\">\u5728\u5ba2\u6237\u4e2d\u57f9\u517b\u793e\u533a\u610f\u8bc6\u3002 \u8fd9\u53ef\u4ee5\u901a\u8fc7\u5728\u7ebf\u8bba\u575b\u3001\u793e\u4ea4\u5a92\u4f53\u7fa4\u7ec4\u6216\u73b0\u573a\u6d3b\u52a8\u6765\u5b9e\u73b0\uff0c\u5177\u4f53\u53d6\u51b3\u4e8e\u60a8\u7684\u4e1a\u52a1\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5fe0\u8bda\u5ea6\u8ba1\u5212\uff1a  <\/b><span style=\"font-weight: 400;\">\u5236\u5b9a\u5956\u52b1\u56de\u5934\u5ba2\u7684\u5fe0\u8bda\u5ea6\u8ba1\u5212\u6216\u6fc0\u52b1\u63aa\u65bd\u3002 \u63d0\u4f9b\u6298\u6263\u3001\u4e13\u5c5e\u901a\u9053\u6216\u5176\u4ed6\u4f18\u60e0\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u76d1\u6d4b\u548c\u5206\u6790\uff1a <\/b><span style=\"font-weight: 400;\">\u6301\u7eed\u76d1\u63a7\u5ba2\u6237\u53c2\u4e0e\u5ea6\u6307\u6807\uff0c\u5982\u6253\u5f00\u7387\u3001\u70b9\u51fb\u7387\u3001\u5ba2\u6237\u6ee1\u610f\u5ea6\u8bc4\u5206\u548c\u5ba2\u6237\u7ec8\u8eab\u4ef7\u503c\u3002 <\/span><span style=\"font-weight: 400;\">\u901a\u8fc7\u5206\u6790\u6570\u636e\uff0c\u6df1\u5165\u4e86\u89e3\u54ea\u4e9b\u65b9\u9762\u884c\u4e4b\u6709\u6548\uff0c\u54ea\u4e9b\u65b9\u9762\u9700\u8981\u6539\u8fdb\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u8fed\u4ee3\u548c\u6539\u8fdb\uff1a  <\/b><span style=\"font-weight: 400;\">\u6839\u636e\u5206\u6790\u7ed3\u679c\uff0c\u8c03\u6574\u5ba2\u6237\u53c2\u4e0e\u7b56\u7565\u3002 \u5c1d\u8bd5\u65b0\u65b9\u6cd5\u548c\u65b0\u6280\u672f\uff0c\u4f18\u5316\u53c2\u4e0e\u5ea6\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5458\u5de5\u57f9\u8bad\uff1a  <\/b><span style=\"font-weight: 400;\">\u786e\u4fdd\u4e0e\u5ba2\u6237\u4e92\u52a8\u7684\u5458\u5de5\u8bad\u7ec3\u6709\u7d20\uff0c\u4e86\u89e3\u5ba2\u6237\u53c2\u4e0e\u7684\u91cd\u8981\u6027\u3002 \u5b83\u4eec\u5e94\u4f53\u73b0\u60a8\u7684\u54c1\u724c\u4ef7\u503c\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5371\u673a\u548c\u95ee\u9898\u7ba1\u7406\uff1a  <\/b><span style=\"font-weight: 400;\">\u5236\u5b9a\u5904\u7406\u5ba2\u6237\u6295\u8bc9\u3001\u5371\u673a\u6216\u8d1f\u9762\u53cd\u9988\u7684\u89c4\u7a0b\u3002 \u4ee5\u900f\u660e\u548c\u4e13\u4e1a\u7684\u65b9\u5f0f\u89e3\u51b3\u95ee\u9898\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u8861\u91cf\u548c\u62a5\u544a\uff1a  <\/b><span style=\"font-weight: 400;\">\u5b9a\u671f\u5411\u7ec4\u7ec7\u5185\u7684\u5229\u76ca\u76f8\u5173\u8005\u62a5\u544a\u5ba2\u6237\u53c2\u4e0e\u5de5\u4f5c\u7684\u8fdb\u5c55\u60c5\u51b5\u3002 \u5229\u7528\u6570\u636e\u8bc1\u660e\u5bf9\u4e1a\u52a1\u6210\u679c\u7684\u5f71\u54cd\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5408\u89c4\u548c\u6570\u636e\u9690\u79c1\uff1a <\/b><span style=\"font-weight: 400;\">\u786e\u4fdd\u60a8\u7684\u53c2\u4e0e\u5b9e\u8df5\u7b26\u5408\u76f8\u5173\u6cd5\u89c4\uff0c\u5982 GDPR \u6216 CCPA\uff0c\u4ee5\u4fdd\u62a4\u5ba2\u6237\u6570\u636e\u548c\u9690\u79c1\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u8bf7\u8bb0\u4f4f\uff0c\u5ba2\u6237\u53c2\u4e0e\u662f\u4e00\u4e2a\u6301\u7eed\u7684\u8fc7\u7a0b\uff0c\u9700\u8981\u7075\u6d3b\u6027\u548c\u9002\u5e94\u6027\u3002 \u60a8\u7684\u6a21\u5f0f\u5e94\u968f\u7740\u5ba2\u6237\u504f\u597d\u548c\u5e02\u573a\u6761\u4ef6\u7684\u53d8\u5316\u800c\u53d8\u5316\u3002 \u5b9a\u671f\u6536\u96c6\u5ba2\u6237\u548c\u56e2\u961f\u7684\u53cd\u9988\u610f\u89c1\uff0c\u4ee5\u5b8c\u5584\u548c\u4f18\u5316\u5ba2\u6237\u53c2\u4e0e\u7b56\u7565\u3002<\/span><\/p>\n<p><span data-sheets-value=\"{'1':2,'2':'Learn more: What is Customer Feedback Analysis?'}\" data-sheets-userformat=\"{'2':1071745,'3':{'1':0},'10':2,'12':0,'14':{'1':3,'3':1},'15':'Arial','17':1,'23':1}\" data-sheets-textstyleruns=\"{'1':0}\uee10{'1':12,'2':{'2':{'1':2,'2':1136076},'9':1}}\" data-sheets-hyperlinkruns=\"{'1':12,'2':'http:\/\/ideascale.com\/blog\/what-is-customer-feedback-analysis\/'}\uee10{'1':47}\"><b>\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff1a<a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback-analysis\/\" rel=\"noopener\">\u4ec0\u4e48\u662f\u5ba2\u6237\u53cd\u9988\u5206\u6790\uff1f<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_Customer_Engagement_Strategy\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">18 \u5927\u5ba2\u6237\u53c2\u4e0e\u6218\u7565<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58680 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-600x422.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-600x422.jpg\" alt=\"\u5ba2\u6237\u53c2\u4e0e\u6218\u7565\" width=\"600\" height=\"422\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27422%27%20viewBox%3D%270%200%20600%20422%27%3E%3Crect%20width%3D%27600%27%20height%3D%27422%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-200x141.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-300x211.jpg 300w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-400x281.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2-600x422.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Customer-Engagement-descriptive-2.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u5236\u5b9a\u5f3a\u6709\u529b\u7684\u5ba2\u6237\u53c2\u4e0e\u6218\u7565\u5bf9\u4e8e\u5efa\u7acb\u548c\u7ef4\u62a4\u4e0e\u5ba2\u6237\u7684\u7262\u56fa\u5173\u7cfb\u81f3\u5173\u91cd\u8981\u3002 \u4ee5\u4e0b\u662f\u521b\u5efa\u6709\u6548\u5ba2\u6237\u53c2\u4e0e\u6218\u7565\u7684\u5206\u6b65\u6307\u5357\uff1a<\/span><\/p>\n<p><b>1.\u4e86\u89e3\u5ba2\u6237<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9996\u5148\u8981\u6df1\u523b\u4e86\u89e3\u76ee\u6807\u53d7\u4f17\u3002 Conduct<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%b8%82%e5%9c%ba%e7%a0%94%e7%a9%b6\/\">market research<\/a>to identify their needs, preferences, pain points, and behaviors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u521b\u5efa\u8be6\u7ec6\u7684 &#8220;\u5ba2\u6237\u89d2\u8272&#8221;\uff0c\u4ee5\u4ee3\u8868\u5ba2\u6237\u7fa4\u7684\u4e0d\u540c\u90e8\u5206\u3002<\/span><\/p>\n<p><b>2.\u5236\u5b9a\u660e\u786e\u7684\u76ee\u6807<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u786e\u5b9a\u5177\u4f53\u3001\u53ef\u8861\u91cf\u548c\u6709\u65f6\u9650\u7684\u5ba2\u6237\u53c2\u4e0e\u76ee\u6807\u3002 \u8fd9\u4e9b\u76ee\u6807\u5e94\u4e0e\u66f4\u5e7f\u6cdb\u7684\u4e1a\u52a1\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\u3002 \u4f8b\u5982\uff0c\u5c06\u5ba2\u6237\u4fdd\u7559\u7387\u63d0\u9ad8\u4e00\u5b9a\u767e\u5206\u6bd4\u6216\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u5206\u6570\u3002<\/span><\/p>\n<p><b>3.\u5206\u6bb5<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u6839\u636e\u4eba\u53e3\u7edf\u8ba1\u3001\u884c\u4e3a\u3001\u8d2d\u4e70\u5386\u53f2\u548c\u53c2\u4e0e\u7a0b\u5ea6\u7b49\u7279\u5f81\uff0c\u5c06\u5ba2\u6237\u7fa4\u5212\u5206\u4e3a\u4e0d\u540c\u7684\u7ec6\u5206\u5e02\u573a\u3002 \u8fd9\u6837\u53ef\u4ee5\u8fdb\u884c\u66f4\u4e2a\u6027\u5316\u7684\u4ea4\u6d41\u3002<\/span><\/p>\n<p><b>4.\u9009\u62e9\u53c2\u4e0e\u6e20\u9053<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u786e\u5b9a\u4e0e\u5ba2\u6237\u6c9f\u901a\u7684\u6700\u6709\u6548\u6e20\u9053\u3002 \u53ef\u4ee5\u8003\u8651\u7535\u5b50\u90ae\u4ef6\u8425\u9500\u3001\u793e\u4ea4\u5a92\u4f53\u3001\u7f51\u7ad9\u3001\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u3001\u77ed\u4fe1\u3001\u73b0\u573a\u4e92\u52a8\uff0c\u6216\u5c06\u8fd9\u4e9b\u65b9\u5f0f\u7ed3\u5408\u8d77\u6765\u3002<\/span><\/p>\n<p><b>5.\u5185\u5bb9\u6218\u7565<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u5236\u5b9a\u5185\u5bb9\u8ba1\u5212\uff0c\u4e3a\u5ba2\u6237\u63d0\u4f9b\u4ef7\u503c\u3002 \u9488\u5bf9\u4ed6\u4eec\u7684\u9700\u6c42\u548c\u5174\u8da3\uff0c\u521b\u5efa\u4fe1\u606f\u4e30\u5bcc\u3001\u5bd3\u6559\u4e8e\u4e50\u7684\u76f8\u5173\u5185\u5bb9\u3002 \u8fd9\u53ef\u4ee5\u5305\u62ec\u535a\u5ba2\u6587\u7ae0\u3001\u89c6\u9891\u3001\u901a\u8baf\u3001\u7f51\u7edc\u7814\u8ba8\u4f1a\u548c\u793e\u4ea4\u5a92\u4f53\u66f4\u65b0\u3002<\/span><\/p>\n<p><b>6.\u4e2a\u6027\u5316<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u5229\u7528\u5ba2\u6237\u6570\u636e\u548c\u7ec6\u5206\u6765\u5b9e\u73b0\u4e2a\u6027\u5316\u4e92\u52a8\u3002 \u6839\u636e\u5ba2\u6237\u7684\u4e2a\u4eba\u504f\u597d\u548c\u884c\u4e3a\u5b9a\u5236\u4ea7\u54c1\u63a8\u8350\u3001\u8425\u9500\u4fe1\u606f\u548c\u5185\u5bb9\u3002<\/span><\/p>\n<p><b>7.\u53cd\u9988\u673a\u5236<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u5b9e\u65bd\u6536\u96c6\u53cd\u9988\u7684\u65b9\u6cd5\uff0c\u5982\u8c03\u67e5\u3001\u4ea7\u54c1\u8bc4\u8bba\u548c\u5ba2\u6237\u652f\u6301\u6e20\u9053\u3002 \u9f13\u52b1\u5ba2\u6237\u5206\u4eab\u4ed6\u4eec\u7684\u610f\u89c1\u548c\u89c1\u89e3\u3002<\/span><\/p>\n<p><b>8.\u5353\u8d8a\u5ba2\u6237\u652f\u6301<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u901a\u8fc7\u5404\u79cd\u6e20\u9053\uff08\u7535\u8bdd\u3001\u7535\u5b50\u90ae\u4ef6\u3001\u804a\u5929\u7b49\uff09\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u652f\u6301\u3002 \u786e\u4fdd\u652f\u6301\u56e2\u961f\u8bad\u7ec3\u6709\u7d20\u3001\u53cd\u5e94\u8fc5\u901f\u3001\u5bcc\u6709\u540c\u60c5\u5fc3\u3002<\/span><\/p>\n<p><b>9.\u5fe0\u8bda\u8ba1\u5212<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u5236\u5b9a\u5e76\u63a8\u5e7f\u5fe0\u8bda\u5ea6\u8ba1\u5212\u6216\u5956\u52b1\u63aa\u65bd\uff0c\u5956\u52b1\u56de\u5934\u5ba2\u3002 \u63d0\u4f9b\u6298\u6263\u3001\u72ec\u5bb6\u8bbf\u95ee\u6743\u6216\u5176\u4ed6\u597d\u5904\uff0c\u4ee5\u9f13\u52b1\u6301\u7eed\u53c2\u4e0e\u3002<\/span><\/p>\n<p><b>10.\u793e\u533a\u5efa\u8bbe<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u5728\u5ba2\u6237\u4e2d\u57f9\u517b\u793e\u533a\u610f\u8bc6\u3002 \u8fd9\u53ef\u4ee5\u901a\u8fc7\u5728\u7ebf\u8bba\u575b\u3001\u793e\u4ea4\u5a92\u4f53\u7fa4\u7ec4\u6216\u73b0\u573a\u6d3b\u52a8\u6765\u5b9e\u73b0\uff0c\u5177\u4f53\u53d6\u51b3\u4e8e\u60a8\u7684\u4e1a\u52a1\u3002<\/span><\/p>\n<p><b>11.\u81ea\u52a8\u5316\u4e0e\u6280\u672f<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u5b9e\u65bd\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406 (CRM) \u8f6f\u4ef6\u548c\u8425\u9500\u81ea\u52a8\u5316\u5e73\u53f0\u7b49\u5de5\u5177\u548c\u7cfb\u7edf\uff0c\u4ee5\u7b80\u5316\u53c2\u4e0e\u5de5\u4f5c\u5e76\u786e\u4fdd\u4e00\u81f4\u6027\u3002<\/span><\/p>\n<p><b>12.\u76d1\u6d4b\u548c\u5206\u6790<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u6301\u7eed\u76d1\u63a7\u5ba2\u6237\u53c2\u4e0e\u5ea6\u6307\u6807\uff0c\u5982\u6253\u5f00\u7387\u3001\u70b9\u51fb\u7387\u3001\u51c0\u4fc3\u8fdb\u8005\u5f97\u5206\uff08NPS\uff09\u548c\u5ba2\u6237\u6ee1\u610f\u5ea6\u5f97\u5206\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5206\u6790\u6570\u636e\uff0c\u6df1\u5165\u4e86\u89e3\u54ea\u4e9b\u65b9\u9762\u884c\u4e4b\u6709\u6548\uff0c\u54ea\u4e9b\u65b9\u9762\u9700\u8981\u6539\u8fdb\u3002<\/span><\/p>\n<p><b>13.\u8fed\u4ee3\u548c\u6539\u8fdb<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u6839\u636e\u5206\u6790\u7ed3\u679c\uff0c\u8c03\u6574\u5ba2\u6237\u53c2\u4e0e\u7b56\u7565\u3002 \u5c1d\u8bd5\u65b0\u65b9\u6cd5\u548c\u65b0\u6280\u672f\uff0c\u4f18\u5316\u53c2\u4e0e\u5ea6\u3002<\/span><\/p>\n<p><b>14.\u5458\u5de5\u57f9\u8bad<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u786e\u4fdd\u4e0e\u5ba2\u6237\u4e92\u52a8\u7684\u5458\u5de5\u8bad\u7ec3\u6709\u7d20\uff0c\u4e86\u89e3\u5ba2\u6237\u53c2\u4e0e\u7684\u91cd\u8981\u6027\u3002 \u5b83\u4eec\u5e94\u4f53\u73b0\u60a8\u7684\u54c1\u724c\u4ef7\u503c\u3002<\/span><\/p>\n<p><b>15.\u5371\u673a\u548c\u95ee\u9898\u7ba1\u7406<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u5236\u5b9a\u5904\u7406\u5ba2\u6237\u6295\u8bc9\u3001\u5371\u673a\u6216\u8d1f\u9762\u53cd\u9988\u7684\u89c4\u7a0b\u3002 \u4ee5\u900f\u660e\u548c\u4e13\u4e1a\u7684\u65b9\u5f0f\u89e3\u51b3\u95ee\u9898\u3002<\/span><\/p>\n<p><b>16.\u8861\u91cf\u548c\u62a5\u544a<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u5b9a\u671f\u5411\u7ec4\u7ec7\u5185\u7684\u5229\u76ca\u76f8\u5173\u8005\u62a5\u544a\u5ba2\u6237\u53c2\u4e0e\u5de5\u4f5c\u7684\u8fdb\u5c55\u60c5\u51b5\u3002 \u5229\u7528\u6570\u636e\u8bc1\u660e\u5bf9\u4e1a\u52a1\u6210\u679c\u7684\u5f71\u54cd\u3002<\/span><\/p>\n<p><b>17.\u5408\u89c4\u4e0e\u6570\u636e\u9690\u79c1<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u786e\u4fdd\u60a8\u7684\u53c2\u4e0e\u5b9e\u8df5\u7b26\u5408\u76f8\u5173\u6cd5\u89c4\uff0c\u5982 GDPR \u6216 CCPA\uff0c\u4ee5\u4fdd\u62a4\u5ba2\u6237\u6570\u636e\u548c\u9690\u79c1\u3002<\/span><\/p>\n<p><b>18.\u6301\u7eed\u5b66\u4e60<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u968f\u65f6\u4e86\u89e3\u884c\u4e1a\u8d8b\u52bf\u3001\u65b0\u5174\u6280\u672f\u548c\u5ba2\u6237\u53c2\u4e0e\u7684\u6700\u4f73\u5b9e\u8df5\u3002 \u6839\u636e\u5ba2\u6237\u504f\u597d\u7684\u53d8\u5316\u8c03\u6574\u6218\u7565\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8bf7\u8bb0\u4f4f\uff0c\u6210\u529f\u7684\u5ba2\u6237\u53c2\u4e0e\u6218\u7565\u662f\u4e00\u9879\u6301\u7eed\u6027\u7684\u5de5\u4f5c\uff0c\u9700\u8981\u6839\u636e\u4e0d\u65ad\u53d8\u5316\u7684\u5ba2\u6237\u9700\u6c42\u548c\u5e02\u573a\u52a8\u6001\u8fdb\u884c\u7075\u6d3b\u8c03\u6574\u3002 \u5b9a\u671f\u5f81\u6c42\u5ba2\u6237\u548c\u56e2\u961f\u7684\u53cd\u9988\u610f\u89c1\uff0c\u4ee5\u5b8c\u5584\u548c\u4f18\u5316\u60a8\u7684\u65b9\u6cd5\u3002<\/span><\/p>\n<p><span data-sheets-value=\"{'1':2,'2':'Learn more: What is Customer Satisfaction Research?'}\" data-sheets-userformat=\"{'2':1071745,'3':{'1':0},'10':2,'12':0,'14':{'1':3,'3':1},'15':'Arial','17':1,'23':1}\" data-sheets-textstyleruns=\"{'1':0}\uee10{'1':12,'2':{'2':{'1':2,'2':1136076},'9':1}}\" data-sheets-hyperlinkruns=\"{'1':12,'2':'http:\/\/ideascale.com\/blog\/what-is-customer-satisfaction-research\/'}\uee10{'1':51}\"><b>\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff1a<a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%a2%e6%88%b7%e6%bb%a1%e6%84%8f%e5%ba%a6%e7%a0%94%e7%a9%b6\/\" rel=\"noopener\">\u4ec0\u4e48\u662f\u5ba2\u6237\u6ee1\u610f\u5ea6\u7814\u7a76\uff1f<\/a><\/b><\/span><\/p>\n<h2 id=\"toc_Customer_Engagement_Examples\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u5ba2\u6237\u53c2\u4e0e\u5b9e\u4f8b<\/h2>\n<p><span style=\"font-weight: 400;\">\u6709\u6548\u7684\u5ba2\u6237\u53c2\u4e0e\u53ef\u4ee5\u6709\u591a\u79cd\u5f62\u5f0f\uff0c\u5177\u4f53\u7684\u7b56\u7565\u548c\u8303\u4f8b\u4e5f\u56e0\u884c\u4e1a\u3001\u76ee\u6807\u53d7\u4f17\u548c\u4e1a\u52a1\u76ee\u6807\u7684\u4e0d\u540c\u800c\u5404\u5f02\u3002 \u4ee5\u4e0b\u662f\u4e00\u4e9b\u4e0d\u540c\u884c\u4e1a\u7684\u5ba2\u6237\u53c2\u4e0e\u6848\u4f8b\uff0c\u5e0c\u671b\u5bf9\u60a8\u7684\u5de5\u4f5c\u6709\u6240\u542f\u53d1\uff1a<\/span><\/p>\n<p><b>1.\u7535\u5b50\u5546\u52a1\u4e0e\u96f6\u552e<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u4e2a\u6027\u5316\u63a8\u8350\uff1a\u4e9a\u9a6c\u900a\u7b49\u5728\u7ebf\u96f6\u552e\u5546\u5229\u7528\u7b97\u6cd5\uff0c\u6839\u636e\u987e\u5ba2\u7684\u6d4f\u89c8\u548c\u8d2d\u4e70\u8bb0\u5f55\u5411\u4ed6\u4eec\u63a8\u8350\u4ea7\u54c1\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u5ba2\u6237\u8bc4\u8bba\uff1a\u5141\u8bb8\u5ba2\u6237\u5bf9\u4ea7\u54c1\u7559\u4e0b\u8bc4\u8bba\u548c\u8bc4\u5206\uff0c\u6709\u52a9\u4e8e\u5efa\u7acb\u4fe1\u4efb\u5e76\u4e3a\u672a\u6765\u7684\u4e70\u5bb6\u63d0\u4f9b\u4fe1\u606f\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u95ea\u8d2d\u548c\u6298\u6263\uff1a\u5f00\u5c55\u9650\u65f6\u4fc3\u9500\u6216\u6298\u6263\u6d3b\u52a8\u53ef\u4ee5\u9f13\u52b1\u987e\u5ba2\u91cd\u590d\u8d2d\u4e70\uff0c\u5438\u5f15\u5bf9\u4ef7\u683c\u654f\u611f\u7684\u987e\u5ba2\u3002<\/span><\/li>\n<\/ul>\n<p><b>2.\u63a5\u5f85\u548c\u65c5\u6e38<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u5fe0\u8bda\u5ea6\u8ba1\u5212\uff1a\u8fde\u9501\u9152\u5e97\u548c\u822a\u7a7a\u516c\u53f8\u63d0\u4f9b\u5fe0\u8bda\u5ea6\u8ba1\u5212\uff0c\u901a\u8fc7\u79ef\u5206\u3001\u6298\u6263\u548c\u72ec\u5bb6\u4f18\u60e0\u6765\u5956\u52b1\u7ecf\u5e38\u51fa\u5dee\u7684\u65c5\u5ba2\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u4e2a\u6027\u5316\u65c5\u884c\u5efa\u8bae\uff1a\u65c5\u884c\u9884\u8ba2\u5e73\u53f0\u5229\u7528\u5ba2\u6237\u6570\u636e\u63d0\u4f9b\u91cf\u8eab\u5b9a\u5236\u7684\u65c5\u884c\u5efa\u8bae\uff0c\u5305\u62ec\u76ee\u7684\u5730\u5efa\u8bae\u548c\u9152\u5e97\u9009\u62e9\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u53cd\u9988\u8c03\u67e5\uff1a\u4f4f\u5bbf\u6216\u98de\u884c\u7ed3\u675f\u540e\uff0c\u5ba2\u6237\u901a\u5e38\u4f1a\u88ab\u8981\u6c42\u586b\u5199\u8c03\u67e5\u95ee\u5377\uff0c\u4ee5\u5206\u4eab\u4ed6\u4eec\u7684\u4f53\u9a8c\u5e76\u63d0\u4f9b\u6539\u8fdb\u53cd\u9988\u3002<\/span><\/li>\n<\/ul>\n<p><b>3.\u6280\u672f\u548c\u8f6f\u4ef6<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u7528\u6237\u793e\u533a\uff1a\u79d1\u6280\u516c\u53f8\u901a\u5e38\u90fd\u6709\u5728\u7ebf\u7528\u6237\u8bba\u575b\u548c\u793e\u533a\uff0c\u5ba2\u6237\u53ef\u4ee5\u5728\u8fd9\u91cc\u63d0\u95ee\u3001\u5206\u4eab\u6280\u5de7\uff0c\u5e76\u4e0e\u4e13\u5bb6\u548c\u5176\u4ed6\u7528\u6237\u4ea4\u6d41\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u7f51\u7edc\u7814\u8ba8\u4f1a\u548c\u6559\u7a0b\uff1a\u4e3e\u529e\u7f51\u7edc\u7814\u8ba8\u4f1a\u548c\u5236\u4f5c\u89c6\u9891\u6559\u7a0b\u53ef\u4ee5\u5e2e\u52a9\u5ba2\u6237\u5b66\u4e60\u5982\u4f55\u6709\u6548\u5730\u4f7f\u7528\u8f6f\u4ef6\u4ea7\u54c1\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u5ba2\u6237\u652f\u6301\u804a\u5929\u673a\u5668\u4eba\uff1a\u5728\u7f51\u7ad9\u4e0a\u5b89\u88c5\u4eba\u5de5\u667a\u80fd\u804a\u5929\u673a\u5668\u4eba\uff0c\u53ef\u4e3a\u7528\u6237\u63d0\u4f9b\u5373\u65f6\u5e2e\u52a9\u548c\u652f\u6301\u3002<\/span><\/li>\n<\/ul>\n<p><b>4.\u98df\u54c1\u548c\u996e\u6599<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u987e\u5ba2\u5fe0\u8bda\u5ea6\u5e94\u7528\u7a0b\u5e8f\uff1a\u5feb\u9910\u8fde\u9501\u5e97\u548c\u5496\u5561\u5e97\u7684\u624b\u673a\u5e94\u7528\u7a0b\u5e8f\u90fd\u6709\u5fe0\u8bda\u5ea6\u8ba1\u5212\uff0c\u987e\u5ba2\u8d2d\u4e70\u4e00\u5b9a\u6570\u91cf\u7684\u5546\u54c1\u540e\u53ef\u83b7\u5f97\u514d\u8d39\u5956\u52b1\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u793e\u4ea4\u5a92\u4f53\u53c2\u4e0e\uff1a\u98df\u54c1\u548c\u996e\u6599\u54c1\u724c\u901a\u5e38\u901a\u8fc7\u5177\u6709\u89c6\u89c9\u5438\u5f15\u529b\u7684\u793e\u4ea4\u5a92\u4f53\u5185\u5bb9\u3001\u7ade\u8d5b\u548c\u7528\u6237\u751f\u6210\u5185\u5bb9\u6d3b\u52a8\u6765\u5438\u5f15\u5ba2\u6237\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u9650\u91cf\u4ea7\u54c1\uff1a\u63d0\u4f9b\u5b63\u8282\u6027\u6216\u9650\u91cf\u7248\u7684\u83dc\u5355\u4ea7\u54c1\uff0c\u53ef\u4ee5\u5236\u9020\u5174\u594b\u70b9\uff0c\u9f13\u52b1\u987e\u5ba2\u518d\u6b21\u5149\u4e34\u3002<\/span><\/li>\n<\/ul>\n<p><b>5.\u4fdd\u5065\u4e0e\u5065\u5eb7<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u8fdc\u7a0b\u533b\u7597\u548c\u8fdc\u7a0b\u76d1\u63a7\uff1a\u533b\u7597\u670d\u52a1\u63d0\u4f9b\u5546\u8d8a\u6765\u8d8a\u591a\u5730\u63d0\u4f9b\u8fdc\u7a0b\u533b\u7597\u670d\u52a1\u548c\u8fdc\u7a0b\u76d1\u63a7\u5e94\u7528\u7a0b\u5e8f\uff0c\u4ee5\u5438\u5f15\u60a3\u8005\u53c2\u4e0e\u5e76\u63d0\u4f9b\u6301\u7eed\u62a4\u7406\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u5065\u5eb7\u548c\u4fdd\u5065\u5e94\u7528\u7a0b\u5e8f\uff1a\u8ddf\u8e2a\u5065\u8eab\u76ee\u6807\u3001\u63d0\u4f9b\u5065\u5eb7\u63d0\u793a\u548c\u4e2a\u6027\u5316\u5065\u5eb7\u5efa\u8bae\u7684\u5e94\u7528\u7a0b\u5e8f\u8ba9\u7528\u6237\u53c2\u4e0e\u7ba1\u7406\u81ea\u5df1\u7684\u5065\u5eb7\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">\u7535\u5b50\u90ae\u4ef6\u901a\u8baf\uff1a\u53d1\u9001\u5305\u542b\u5065\u5eb7\u5efa\u8bae\u548c\u6700\u65b0\u4fe1\u606f\u7684\u4fe1\u606f\u901a\u8baf\uff0c\u8ba9\u60a3\u8005\u53c2\u4e0e\u5176\u4e2d\u5e76\u4e86\u89e3\u76f8\u5173\u4fe1\u606f\u3002<\/span><\/li>\n<\/ul>\n<p><b>6.\u91d1\u878d\u670d\u52a1<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u4e2a\u4eba\u7406\u8d22\u5e94\u7528\u7a0b\u5e8f\uff1a\u94f6\u884c\u548c\u91d1\u878d\u79d1\u6280\u516c\u53f8\u63d0\u4f9b\u7684\u5e94\u7528\u7a0b\u5e8f\u53ef\u63d0\u4f9b\u9884\u7b97\u7f16\u5236\u5de5\u5177\u3001\u8d22\u52a1\u89c1\u89e3\u548c\u6295\u8d44\u5efa\u8bae\uff0c\u8ba9\u5ba2\u6237\u53c2\u4e0e\u8d22\u52a1\u7ba1\u7406\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 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