{"id":70768,"date":"2023-06-27T12:12:50","date_gmt":"2023-06-27T16:12:50","guid":{"rendered":"http:\/\/ideascale.com\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e4%bc%81%e4%b8%9a%e5%88%9b%e6%96%b0\/"},"modified":"2025-05-13T07:03:38","modified_gmt":"2025-05-13T11:03:38","slug":"%e4%bb%80%e4%b9%88%e6%98%af%e4%bc%81%e4%b8%9a%e5%88%9b%e6%96%b0","status":"publish","type":"post","link":"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e4%bc%81%e4%b8%9a%e5%88%9b%e6%96%b0\/","title":{"rendered":"\u4ec0\u4e48\u662f\u5546\u4e1a\u521b\u65b0\uff1f \u5b9a\u4e49\u3001\u7c7b\u578b\u3001\u793a\u4f8b\u548c\u6218\u7565\u6700\u4f73\u5b9e\u8df5"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:0px;--awb-padding-left-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:22px;\"><p><strong><b>\u76ee\u5f55<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;all&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><ul class=\"awb-toc-el__list awb-toc-el__list--0\"><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc\">\u4ec0\u4e48\u662f\u5546\u4e1a\u521b\u65b0\uff1f<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_7\">7 \u79cd\u5546\u4e1a\u521b\u65b0<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_9\">\u4f01\u4e1a\u521b\u65b0\u6218\u7565\u6d41\u7a0b\uff1a9 \u4e2a\u5173\u952e\u6b65\u9aa4<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_2023\">2023 \u5e74\u5341\u5927\u5546\u4e1a\u521b\u65b0\u6218\u7565\u6700\u4f73\u5b9e\u8df5<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u4ec0\u4e48\u662f\u5546\u4e1a\u521b\u65b0\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u4f01\u4e1a\u521b\u65b0\u88ab\u5b9a\u4e49\u4e3a\u5728\u7ec4\u7ec7\u5185\u90e8\u521b\u9020\u548c\u5b9e\u65bd\u65b0\u60f3\u6cd5\u3001\u65b0\u65b9\u6cd5\u3001\u65b0\u4ea7\u54c1\u6216\u65b0\u670d\u52a1\uff0c\u4ee5\u63d0\u9ad8\u9500\u552e\u4e1a\u7ee9\u3001\u7ade\u4e89\u529b\u548c\u4e3a\u5ba2\u6237\u521b\u9020\u4ef7\u503c\u7684\u8fc7\u7a0b\u3002 \u5b83\u6d89\u53ca\u5f15\u5165\u65b0\u4ea7\u54c1\/\u670d\u52a1\u3001\u589e\u52a0\u65b0\u529f\u80fd\uff0c\u6216\u8005\u53ea\u662f\u5bf9\u73b0\u6709\u6d41\u7a0b\u3001\u4ea7\u54c1\u6216\u670d\u52a1\u8fdb\u884c\u6539\u8fdb\uff0c\u4ece\u800c\u5728\u5e02\u573a\u4e0a\u53d6\u5f97\u6218\u7565\u4f18\u52bf\u3002<\/span><\/p>\n<p><strong><b>\u4f01\u4e1a\u521b\u65b0\u7684\u5173\u952e\u8981\u7d20\u5305\u62ec<\/b><\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u5546\u4e1a\u521b\u610f\uff1a<\/strong>\u521b\u65b0\u59cb\u4e8e\u63d0\u51fa\u65b0\u9896\u72ec\u5230\u7684\u60f3\u6cd5\u3002 \u5728\u7ec4\u7ec7\u5185\u90e8\u9f13\u52b1\u521b\u9020\u6027\u6587\u5316\uff0c\u53ef\u4ee5\u8ba9\u4e2a\u4eba\u8df3\u51fa\u6846\u6846\u601d\u8003\u95ee\u9898\uff0c\u6311\u6218\u5047\u8bbe\uff0c\u63a2\u7d22\u975e\u4f20\u7edf\u7684\u89e3\u51b3\u65b9\u6848\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u7814\u53d1\uff08R&amp;D\uff09\uff1a<\/strong>\u7814\u53d1\u5728<a href=\"https:\/\/ideascale.com\/blog\/what-is-business-model-innovation\/\">\u5546\u4e1a\u6a21\u5f0f\u521b\u65b0<\/a>\u4e2d\u53d1\u6325\u7740\u81f3\u5173\u91cd\u8981\u7684\u4f5c\u7528\u3002 \u5b83\u5305\u62ec\u7cfb\u7edf\u7684\u8c03\u67e5\u548c\u5b9e\u9a8c\uff0c\u4ee5\u5f00\u53d1\u65b0\u4ea7\u54c1\u3001\u65b0\u5de5\u827a\u548c<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e6%8a%80%e6%9c%af%e5%88%9b%e6%96%b0\/\">\u6280\u672f\u521b\u65b0<\/a>\u3002 \u4e3a\u7814\u53d1\u6d3b\u52a8\u5206\u914d\u8d44\u6e90\u4f7f\u4f01\u4e1a\u80fd\u591f\u4fdd\u6301\u9886\u5148\u5730\u4f4d\uff0c\u5e76\u5c06<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e7%90%86%e5%bf%b5\/\">\u60f3\u6cd5<\/a>\u4ed8\u8bf8\u5b9e\u8df5\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u5e02\u573a\u548c\u5ba2\u6237\u6d1e\u5bdf\uff1a<\/strong>\u4e86\u89e3\u5ba2\u6237\u7684\u9700\u6c42\u3001\u504f\u597d\u548c\u75db\u70b9\u5bf9\u6210\u529f\u521b\u65b0\u81f3\u5173\u91cd\u8981\u3002 \u5f00\u5c55<a href=\"https:\/\/ideascale.com\/blog\/what-is-market-research\/\">\u5e02\u573a\u8c03\u7814<\/a>\u3001\u6536\u96c6<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u5ba2\u6237\u53cd\u9988<\/a>\u548c\u5206\u6790\u6d88\u8d39\u8d8b\u52bf\u53ef\u63d0\u4f9b\u6709\u4ef7\u503c\u7684\u6d1e\u5bdf\u529b\uff0c\u4e3a\u5f00\u53d1\u6ee1\u8db3\u5e02\u573a\u9700\u6c42\u7684\u521b\u65b0\u89e3\u51b3\u65b9\u6848\u63d0\u4f9b\u6307\u5bfc\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u534f\u4f5c\u548c\u8de8\u804c\u80fd\u56e2\u961f\uff1a<\/strong>\u521b\u65b0\u5f80\u5f80\u9700\u8981\u7ec4\u7ec7\u5185\u4e0d\u540c\u90e8\u95e8\u548c\u56e2\u961f\u4e4b\u95f4\u7684\u534f\u4f5c\u3002 \u901a\u8fc7\u57f9\u517b\u534f\u4f5c\u6587\u5316\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u5229\u7528\u5458\u5de5\u7684\u4e0d\u540c\u89c6\u89d2\u3001\u4e13\u4e1a\u77e5\u8bc6\u548c\u6280\u80fd\u6765\u4ea7\u751f\u521b\u65b0\u60f3\u6cd5\u5e76\u4fc3\u8fdb\u5b9e\u65bd\u8fc7\u7a0b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u627f\u62c5\u98ce\u9669\u548c\u9002\u5e94\u80fd\u529b\uff1a<\/strong> <a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%88%9b%e6%96%b0\/\">\u521b\u65b0<\/a>\u672c\u8eab\u5c31\u6d89\u53ca\u627f\u62c5\u98ce\u9669\u548c\u6d89\u8db3\u672a\u77e5\u9886\u57df\u3002 \u63a5\u53d7\u7ecf\u8fc7\u6df1\u601d\u719f\u8651\u7684\u98ce\u9669\uff0c\u7075\u6d3b\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u73af\u5883\uff0c\u662f\u6210\u529f\u521b\u65b0\u7684\u5173\u952e\u3002 \u9f13\u52b1\u6210\u957f\u578b\u601d\u7ef4\u548c\u4ece\u5931\u8d25\u4e2d\u5b66\u4e60\uff0c\u53ef\u4ee5\u4fc3\u8fdb\u4e00\u79cd\u63a5\u53d7\u5b9e\u9a8c\u548c\u4e0d\u65ad\u6539\u8fdb\u7684\u6587\u5316\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u6280\u672f\u548c\u6570\u5b57\u5316\uff1a<\/strong>\u6280\u672f\u8fdb\u6b65\u548c\u6570\u5b57\u5316\u8f6c\u578b\u5df2\u6210\u4e3a\u4e1a\u52a1\u521b\u65b0\u7684\u4e3b\u8981\u9a71\u52a8\u529b\u3002 \u5229\u7528\u4eba\u5de5\u667a\u80fd\u3001\u673a\u5668\u5b66\u4e60\u3001\u533a\u5757\u94fe\u548c\u7269\u8054\u7f51\uff08IoT\uff09\u7b49\u65b0\u5174\u6280\u672f\uff0c\u53ef\u4ee5\u5e26\u6765<a href=\"https:\/\/ideascale.com\/blog\/what-is-disruptive-innovation\/\">\u98a0\u8986\u6027\u521b\u65b0<\/a>\u5e76\u63d0\u9ad8\u8fd0\u8425\u6548\u7387\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u6218\u7565\u613f\u666f\uff1a<\/strong>\u62e5\u6709\u6e05\u6670\u7684\u6218\u7565\u613f\u666f\u548c\u76ee\u6807\u5bf9\u6709\u6548\u521b\u65b0\u81f3\u5173\u91cd\u8981\u3002 \u7ec4\u7ec7\u7684\u9886\u5bfc\u5c42\u9700\u8981\u786e\u5b9a\u8def\u7ebf\u56fe\uff0c\u5e76\u6218\u7565\u6027\u5730\u5206\u914d\u8d44\u6e90\uff0c\u4ee5\u652f\u6301\u4e0e\u6574\u4f53\u4e1a\u52a1\u6218\u7565\u76f8\u4e00\u81f4\u7684\u521b\u65b0\u4e3e\u63aa\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u4e0d\u65ad\u5b66\u4e60\u548c\u6539\u8fdb\uff1a<\/strong>\u521b\u65b0\u662f\u4e00\u4e2a\u6301\u7eed\u7684\u8fc7\u7a0b\uff0c\u9700\u8981\u4e0d\u65ad\u5b66\u4e60\u548c\u6539\u8fdb\u3002 \u5efa\u7acb\u53cd\u9988\u56de\u8def\u3001\u8fdb\u884c\u5b9e\u65bd\u540e\u8bc4\u4f30\u4ee5\u53ca\u57f9\u517b<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%88%9b%e6%96%b0%e6%96%87%e5%8c%96\/\">\u521b\u65b0\u6587\u5316<\/a>\uff0c\u90fd\u80fd\u4f7f\u7ec4\u7ec7\u5b8c\u5584\u521b\u65b0\u3001\u786e\u5b9a\u9700\u8981\u6539\u8fdb\u7684\u9886\u57df\uff0c\u5e76\u59cb\u7ec8\u8d70\u5728\u884c\u4e1a\u8d8b\u52bf\u7684\u524d\u6cbf\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u901a\u8fc7\u638c\u63e1\u8fd9\u4e9b\u5173\u952e\u8981\u7d20\uff0c\u7ec4\u7ec7\u53ef\u4ee5\u57f9\u517b\u521b\u65b0\u6587\u5316\uff0c\u5e76\u5728\u5f53\u4eca\u5145\u6ee1\u6d3b\u529b\u7684\u5546\u4e1a\u73af\u5883\u4e2d\u521b\u9020\u53ef\u6301\u7eed\u7684\u7ade\u4e89\u4f18\u52bf\u3002<\/span><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">7 \u79cd\u5546\u4e1a\u521b\u65b0<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-57980 size-full\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-2-scaled.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-2-scaled.jpg\" alt=\"7 \u79cd\u5546\u4e1a\u521b\u65b0\" width=\"1200\" height=\"750\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271200%27%20height%3D%27750%27%20viewBox%3D%270%200%201200%20750%27%3E%3Crect%20width%3D%271200%27%20height%3D%27750%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-2-200x125.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-2-300x188.jpg 300w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-2-400x250.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-2-600x375.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-2-768x480.jpg 768w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-2-800x500.jpg 800w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-2-1024x640.jpg 1024w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-2-scaled.jpg 1200w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u4f01\u4e1a\u521b\u65b0\u6709 7 \u79cd\u4e3b\u8981\u7c7b\u578b\uff0c\u6bcf\u79cd\u7c7b\u578b\u90fd\u4fa7\u91cd\u4e8e\u7ec4\u7ec7\u7684\u4e0d\u540c\u65b9\u9762\u3002 \u5b83\u4eec\u5728\u8fd9\u91cc\uff1a<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>1.\u4ea7\u54c1\u521b\u65b0\uff1a<\/strong> <a href=\"https:\/\/ideascale.com\/blog\/product-innovation\/\">\u4ea7\u54c1\u521b\u65b0<\/a>\u6d89\u53ca\u521b\u9020\u6216\u6539\u8fdb\u4ea7\u54c1\u6216\u670d\u52a1\u3002 \u8fd9\u53ef\u80fd\u5305\u62ec\u63a8\u51fa\u65b0\u529f\u80fd\u3001\u63d0\u9ad8\u6027\u80fd\u3001\u6539\u8fdb\u8d28\u91cf\u6216\u5f00\u53d1\u5168\u65b0\u4ea7\u54c1\uff0c\u4ee5\u6ee1\u8db3\u5ba2\u6237\u7684\u9700\u6c42\u548c\u504f\u597d\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>2.\u6d41\u7a0b\u521b\u65b0\uff1a<\/strong> <a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e6%b5%81%e7%a8%8b%e5%88%9b%e6%96%b0\/\">\u6d41\u7a0b\u521b\u65b0<\/a>\u7684\u91cd\u70b9\u662f\u63d0\u9ad8\u5185\u90e8\u4e1a\u52a1\u8fd0\u8425\u7684\u6548\u7387\u3001\u6548\u76ca\u6216\u53ef\u6301\u7eed\u6027\u3002 \u8fd9\u5305\u62ec\u91cd\u65b0\u6784\u60f3\u548c\u4f18\u5316\u5de5\u4f5c\u6d41\u7a0b\u3001\u5b9e\u65bd\u65b0\u6280\u672f\u3001\u7b80\u5316\u6d41\u7a0b\u548c\u6d88\u9664\u74f6\u9888\uff0c\u4ee5\u63d0\u9ad8\u751f\u4ea7\u7387\u3001\u964d\u4f4e\u6210\u672c\u6216\u6700\u5927\u9650\u5ea6\u5730\u51cf\u5c11\u6d6a\u8d39\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>3.\u5546\u4e1a\u6a21\u5f0f\u521b\u65b0\uff1a<\/strong> <a href=\"https:\/\/ideascale.com\/blog\/what-is-business-model-innovation\/\">\u5546\u4e1a\u6a21\u5f0f\u521b\u65b0<\/a>\u662f\u6307\u521b\u9020\u6216\u91cd\u65b0\u8bbe\u8ba1\u516c\u53f8\u521b\u9020\u3001\u63d0\u4f9b\u548c\u83b7\u53d6\u4ef7\u503c\u7684\u57fa\u672c\u65b9\u5f0f\u3002 \u8fd9\u6d89\u53ca\u91cd\u65b0\u601d\u8003\u6536\u5165\u6d41\u3001\u6210\u672c\u7ed3\u6784\u3001\u5206\u9500\u6e20\u9053\u3001\u5ba2\u6237\u5173\u7cfb\u6216\u6574\u4f53\u4ef7\u503c\u4e3b\u5f20\uff0c\u4ee5\u83b7\u5f97\u5e02\u573a\u7ade\u4e89\u4f18\u52bf\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>4.\u670d\u52a1\u521b\u65b0\uff1a<\/strong>\u670d\u52a1\u521b\u65b0\u5305\u62ec\u5f00\u53d1\u65b0\u7684\u6216\u6539\u8fdb\u7684\u670d\u52a1\uff0c\u4ee5\u66f4\u597d\u5730\u6ee1\u8db3\u5ba2\u6237\u9700\u6c42\u6216\u63d0\u5347<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-experience-research\/\">\u5ba2\u6237\u4f53\u9a8c<\/a>\u3002 \u8fd9\u53ef\u80fd\u6d89\u53ca\u63d0\u4f9b\u989d\u5916\u670d\u52a1\u3001\u4e2a\u6027\u5316\u670d\u52a1\u3001\u5b9a\u5236\u670d\u52a1\uff0c\u6216\u5bfb\u627e\u901a\u8fc7\u6570\u5b57\u5e73\u53f0\u63d0\u4f9b\u670d\u52a1\u7684\u521b\u65b0\u65b9\u6cd5\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>5.\u8425\u9500\u521b\u65b0\uff1a<\/strong>\u8425\u9500\u521b\u65b0\u7684\u91cd\u70b9\u662f\u5bfb\u627e\u521b\u65b0\u800c\u6709\u6548\u7684\u65b9\u6cd5\u6765\u63a8\u5e7f\u4ea7\u54c1\u6216\u670d\u52a1\u3001\u63a5\u89e6\u76ee\u6807\u53d7\u4f17\u5e76\u5438\u5f15\u5ba2\u6237\u3002 \u8fd9\u53ef\u80fd\u6d89\u53ca\u91c7\u7528\u65b0\u7684\u8425\u9500\u6e20\u9053\u3001\u5229\u7528\u793e\u4ea4\u5a92\u4f53\u6218\u7565\u3001\u5b9e\u65bd\u6709\u5f71\u54cd\u529b\u7684\u8425\u9500\u6216\u5f00\u5c55\u521b\u65b0\u7684\u5e7f\u544a\u6d3b\u52a8\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>6.\u7ec4\u7ec7\u521b\u65b0\uff1a<\/strong>\u7ec4\u7ec7\u521b\u65b0\u6d89\u53ca\u91cd\u65b0\u8bbe\u8ba1\u7ec4\u7ec7\u7684\u5185\u90e8\u7ed3\u6784\u3001\u6d41\u7a0b\u6216\u7ba1\u7406\u505a\u6cd5\u3002 \u8fd9\u53ef\u80fd\u5305\u62ec\u91c7\u7528\u65b0\u7684\u51b3\u7b56\u6a21\u5f0f\u3001\u5b9e\u65bd\u654f\u6377\u65b9\u6cd5\u3001\u57f9\u517b<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%88%9b%e6%96%b0%e6%96%87%e5%8c%96\/\">\u521b\u65b0\u6587\u5316<\/a>\u6216\u4fc3\u8fdb\u56e2\u961f\u95f4\u7684\u534f\u4f5c\u548c\u77e5\u8bc6\u5171\u4eab\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>7.\u6280\u672f\u521b\u65b0\uff1a<\/strong> <a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e6%8a%80%e6%9c%af%e5%88%9b%e6%96%b0\/\">\u6280\u672f\u521b\u65b0<\/a>\u662f\u6307\u5f00\u53d1\u6216\u91c7\u7528\u65b0\u6280\u672f\u6765\u63a8\u52a8\u4e1a\u52a1\u589e\u957f\u548c\u8f6c\u578b\u3002 \u8fd9\u53ef\u80fd\u6d89\u53ca\u5229\u7528\u65b0\u5174\u6280\u672f\uff0c\u5982\u4eba\u5de5\u667a\u80fd\u3001\u673a\u5668\u5b66\u4e60\u3001\u533a\u5757\u94fe\u3001\u589e\u5f3a\u73b0\u5b9e\u6216\u7269\u8054\u7f51 (IoT)\uff0c\u6765\u63d0\u5347\u4ea7\u54c1\u3001\u670d\u52a1\u6216\u8fd0\u8425\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u503c\u5f97\u6ce8\u610f\u7684\u662f\uff0c\u8fd9\u4e9b\u7c7b\u578b\u7684\u521b\u65b0\u5e76\u4e0d\u76f8\u4e92\u6392\u65a5\uff0c\u4f01\u4e1a\u5f80\u5f80\u4f1a\u540c\u65f6\u6216\u5148\u540e\u8fdb\u884c\u591a\u79cd\u7c7b\u578b\u7684\u521b\u65b0\uff0c\u4ee5\u4fdd\u6301\u7ade\u4e89\u529b\uff0c\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u5e02\u573a\u73af\u5883\u3002<\/span><\/p>\n<p><strong><b>\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff1a<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%88%9b%e6%96%b0%e7%ae%a1%e7%90%86\/\">\u4ec0\u4e48\u662f\u521b\u65b0\u7ba1\u7406\uff1f<\/a><\/b><\/strong><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u4f01\u4e1a\u521b\u65b0\u6218\u7565\u6d41\u7a0b\uff1a9 \u4e2a\u5173\u952e\u6b65\u9aa4<\/h2>\n<p><span style=\"font-weight: 400;\">\u4f01\u4e1a\u521b\u65b0\u6218\u7565\u6d41\u7a0b\u5305\u62ec\u4e00\u7cfb\u5217\u6b65\u9aa4\uff0c\u7528\u4e8e\u6307\u5bfc\u4f01\u4e1a\u5236\u5b9a\u548c\u5b9e\u65bd\u521b\u65b0\u4e3e\u63aa\u3002 \u4ee5\u4e0b\u662f\u76f8\u5173\u7684\u5173\u952e\u6b65\u9aa4\uff1a<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u6b65\u9aa4 1. \u8bbe\u5b9a\u76ee\u6807<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9996\u5148\u8981\u660e\u786e\u754c\u5b9a<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%88%9b%e6%96%b0%e6%88%98%e7%95%a5\/\">\u521b\u65b0\u6218\u7565<\/a>\u7684\u76ee\u6807\u3002 \u8fd9\u5305\u62ec\u786e\u5b9a\u9884\u671f\u6210\u679c\uff0c\u5982\u8fdb\u5165\u65b0\u5e02\u573a\u3001\u6539\u5584<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-experience-research\/\">\u5ba2\u6237\u4f53\u9a8c<\/a>\u3001\u63d0\u9ad8\u8fd0\u8425\u6548\u7387\u6216\u5728\u7ec4\u7ec7\u5185\u90e8\u57f9\u517b<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%88%9b%e6%96%b0%e6%96%87%e5%8c%96\/\">\u521b\u65b0\u6587\u5316<\/a>\u3002 \u76ee\u6807\u5e94\u4e0e\u6574\u4f53\u4e1a\u52a1\u6218\u7565\u4fdd\u6301\u4e00\u81f4\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u6b65\u9aa4 2. \u8bc4\u4f30\u73b0\u72b6<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8bc4\u4f30\u7ec4\u7ec7\u5f53\u524d\u7684\u80fd\u529b\u3001\u4f18\u52bf\u3001\u52a3\u52bf\u548c\u5e02\u573a\u5730\u4f4d\u3002 \u8fd9\u9879\u8bc4\u4f30\u6709\u52a9\u4e8e\u786e\u5b9a\u521b\u65b0\u53ef\u4ee5\u4ea7\u751f\u6700\u91cd\u5927\u5f71\u54cd\u7684\u9886\u57df\uff0c\u4ee5\u53ca\u53ef\u80fd\u9700\u8981\u6539\u8fdb\u6216\u6295\u8d44\u4ee5\u652f\u6301\u521b\u65b0\u52aa\u529b\u7684\u9886\u57df\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u6b65\u9aa4 3. \u4ea7\u751f\u60f3\u6cd5<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9f13\u52b1\u7ec4\u7ec7\u5404\u5c42\u7ea7\u8fdb\u884c<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e7%90%86%e5%bf%b5\/\">\u6784\u601d<\/a>\u3002 \u5efa\u7acb\u5458\u5de5\u63d0\u51fa\u521b\u65b0\u60f3\u6cd5\u7684\u6e20\u9053\uff0c\u5e76\u63d0\u4f9b\u5956\u52b1\u6216\u8868\u5f70\uff0c\u4ee5\u6fc0\u52b1\u5458\u5de5\u53c2\u4e0e\u3002 \u62e5\u62b1\u521b\u9020\u529b\u548c\u4e0d\u540c\u89c2\u70b9\uff0c\u57f9\u517b\u521b\u65b0\u6587\u5316\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u6b65\u9aa4 4. \u8bc4\u4f30\u521b\u610f\u5e76\u786e\u5b9a\u4f18\u5148\u987a\u5e8f<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6839\u636e\u53ef\u884c\u6027\u3001\u5e02\u573a\u6f5c\u529b\u3001\u4e0e\u76ee\u6807\u7684\u4e00\u81f4\u6027\u548c\u8d44\u6e90\u9700\u6c42\u7b49\u6807\u51c6\uff0c\u8bc4\u4f30\u6240\u4ea7\u751f\u7684\u60f3\u6cd5\u3002 \u4f18\u5148\u8003\u8651\u6f5c\u5728\u5f71\u54cd\u6700\u5927\u3001\u4e0e\u7ec4\u7ec7\u6218\u7565\u76ee\u6807\u5bc6\u5207\u76f8\u5173\u7684\u60f3\u6cd5\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u6b65\u9aa4 4. \u5236\u5b9a\u8ba1\u5212<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e00\u65e6\u786e\u5b9a\u4e86\u521b\u610f\u7684\u4f18\u5148\u987a\u5e8f\uff0c\u5c31\u5e94\u4e3a\u6bcf\u4e2a\u9009\u5b9a\u7684<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%88%9b%e6%96%b0\/\">\u521b\u65b0<\/a>\u4e3e\u63aa\u5236\u5b9a\u8be6\u7ec6\u8ba1\u5212\u3002 \u786e\u5b9a\u8303\u56f4\u3001\u76ee\u6807\u3001\u65f6\u95f4\u8868\u3001\u8d44\u6e90\u9700\u6c42\u548c\u5173\u952e\u91cc\u7a0b\u7891\u3002 \u786e\u5b9a\u6f5c\u5728\u98ce\u9669\u548c\u7f13\u89e3\u7b56\u7565\u3002 \u5206\u914d\u5fc5\u8981\u7684\u8d44\u6e90\uff0c\u5305\u62ec\u9884\u7b97\u3001\u4eba\u5458\u548c\u6280\u672f\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u6b65\u9aa4 5. \u539f\u578b\u548c\u6d4b\u8bd5<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u521b\u5efa\u539f\u578b\u6216\u6700\u5c0f\u53ef\u884c\u4ea7\u54c1 (MVP)\uff0c\u4ee5\u9a8c\u8bc1\u548c\u5b8c\u5584\u9009\u5b9a\u7684\u521b\u610f\u3002 \u5728\u53d7\u63a7\u73af\u5883\u4e0b\u6216\u5728\u6709\u9650\u7684\u5ba2\u6237\u7fa4\u4e2d\u8fdb\u884c\u6d4b\u8bd5\uff0c\u4ee5\u6536\u96c6\u53cd\u9988\u5e76\u786e\u5b9a\u9700\u8981\u6539\u8fdb\u7684\u5730\u65b9\u3002<\/span><span style=\"font-weight: 400;\"> \u6839\u636e<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u5ba2\u6237\u7684\u53cd\u9988<\/a>\u548c\u89c1\u89e3\uff0c\u8fed\u4ee3\u6539\u8fdb\u539f\u578b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u6b65\u9aa4 6. \u5b9e\u65bd\u548c\u6269\u5c55<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5728\u6210\u529f\u5b8c\u6210\u539f\u578b\u8bbe\u8ba1\u548c\u6d4b\u8bd5\u540e\uff0c\u63a8\u8fdb\u521b\u65b0\u4e3e\u63aa\u7684\u5b9e\u65bd\u3002 \u5236\u5b9a\u5b9e\u65bd\u8def\u7ebf\u56fe\u5e76\u5206\u9636\u6bb5\u6267\u884c\u8ba1\u5212\u3002 \u76d1\u63a7\u8fdb\u5ea6\u3001\u7ba1\u7406\u98ce\u9669\uff0c\u5e76\u5728\u8fc7\u7a0b\u4e2d\u505a\u51fa\u5fc5\u8981\u7684\u8c03\u6574\u3002 \u786e\u4fdd\u6709\u6548\u7684\u6c9f\u901a\u548c\u53d8\u9769\u7ba1\u7406\uff0c\u4ee5\u83b7\u5f97\u5229\u76ca\u76f8\u5173\u8005\u7684\u8ba4\u540c\u548c\u652f\u6301\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u6b65\u9aa4 7. \u6d4b\u91cf\u548c\u8bc4\u4f30<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5236\u5b9a\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPI\uff09\uff0c\u4ee5\u8861\u91cf\u6240\u5b9e\u65bd\u521b\u65b0\u7684\u5f71\u54cd\u548c\u6210\u529f\u4e0e\u5426\u3002 \u6839\u636e\u8fd9\u4e9b\u6307\u6807\u5b9a\u671f\u76d1\u6d4b\u548c\u8bc4\u4f30\u7ee9\u6548\u3002 \u6536\u96c6<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u5ba2\u6237<\/a>\u3001\u5458\u5de5\u548c\u5176\u4ed6\u5229\u76ca\u76f8\u5173\u8005\u7684<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u53cd\u9988\u610f\u89c1<\/a>\uff0c\u4ee5\u8bc4\u4f30\u521b\u65b0\u7684\u6548\u679c\uff0c\u5e76\u8fdb\u884c\u5fc5\u8981\u7684\u6539\u8fdb\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u6b65\u9aa4 8. \u5b66\u4e60\u548c\u6539\u8fdb<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6811\u7acb\u4e0d\u65ad\u5b66\u4e60\u548c\u6539\u8fdb\u7684\u6587\u5316\u3002 \u9f13\u52b1\u77e5\u8bc6\u5171\u4eab\uff0c\u603b\u7ed3\u7ecf\u9a8c\u6559\u8bad\uff0c\u5e76\u5229\u7528\u4ee5\u5f80\u521b\u65b0\u4e3e\u63aa\u7684\u53cd\u9988\u610f\u89c1\u4e3a\u4eca\u540e\u7684\u9879\u76ee\u63d0\u4f9b\u53c2\u8003\u3002 \u57f9\u517b\u4e00\u79cd\u5c06\u5931\u8d25\u89c6\u4e3a\u5b66\u4e60\u673a\u4f1a\u7684\u601d\u7ef4\u6a21\u5f0f\uff0c\u9f13\u52b1\u5c1d\u8bd5\u548c\u6709\u8ba1\u5212\u5730\u5192\u9669\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u6b65\u9aa4 9. \u8fed\u4ee3\u4e0e\u91cd\u590d<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u521b\u65b0\u662f\u4e00\u4e2a\u6301\u7eed\u7684\u8fc7\u7a0b\u3002 \u6839\u636e\u5e02\u573a\u53d8\u5316\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u5ba2\u6237\u53cd\u9988<\/a>\u3001\u65b0\u5174\u6280\u672f\u548c\u65b0\u673a\u9047\uff0c\u4e0d\u65ad\u6539\u8fdb\u548c\u5b8c\u5584<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%88%9b%e6%96%b0%e6%88%98%e7%95%a5\/\">\u521b\u65b0\u6218\u7565<\/a>\u548c\u8ba1\u5212\u3002 \u5b9a\u671f\u91cd\u65b0\u8bc4\u4f30\u7ec4\u7ec7\u7684\u521b\u65b0\u80fd\u529b\uff0c\u5e76\u76f8\u5e94\u8c03\u6574\u6218\u7565\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u901a\u8fc7\u9075\u5faa\u8fd9\u4e9b\u6b65\u9aa4\uff0c\u4f01\u4e1a\u53ef\u4ee5\u5236\u5b9a\u51fa\u4e00\u5957\u7cfb\u7edf\u7684\u4e1a\u52a1\u521b\u65b0\u65b9\u6cd5\uff0c\u5e76\u589e\u52a0\u6210\u529f\u5b9e\u65bd\u521b\u65b0\u7406\u5ff5\u548c\u63a8\u52a8\u589e\u957f\u7684\u673a\u4f1a\u3002<\/span><\/p>\n<p><strong><b>\u4e86\u89e3\u66f4\u591a\uff1a<a href=\"https:\/\/ideascale.com\/blog\/idea-management\/\">\u4ec0\u4e48\u662f\u521b\u610f\u7ba1\u7406\uff1f<\/a><\/b><\/strong><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">2023 \u5e74\u5341\u5927\u5546\u4e1a\u521b\u65b0\u6218\u7565\u6700\u4f73\u5b9e\u8df5<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-57981 size-full\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-1-scaled.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-1-scaled.jpg\" alt=\"\u5341\u5927\u5546\u4e1a\u521b\u65b0\u6218\u7565\u6700\u4f73\u5b9e\u8df5\" width=\"1200\" height=\"750\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271200%27%20height%3D%27750%27%20viewBox%3D%270%200%201200%20750%27%3E%3Crect%20width%3D%271200%27%20height%3D%27750%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-1-200x125.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-1-300x188.jpg 300w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-1-400x250.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-1-600x375.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-1-768x480.jpg 768w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-1-800x500.jpg 800w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-1-1024x640.jpg 1024w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/06\/business-innovation-descriptive-1-scaled.jpg 1200w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">2023 \u5e74\uff0c\u5728\u4e0d\u65ad\u53d8\u5316\u7684\u5e02\u573a\u73af\u5883\u4e2d\uff0c\u4e1a\u52a1\u521b\u65b0\u4ecd\u7136\u662f\u6210\u529f\u548c\u4fdd\u6301\u7ade\u4e89\u529b\u7684\u5173\u952e\u56e0\u7d20\u3002 \u8981\u60f3\u5728\u8fd9\u79cd\u73af\u5883\u4e2d\u8301\u58ee\u6210\u957f\uff0c\u5fc5\u987b\u91c7\u53d6\u6709\u6548\u7684<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%88%9b%e6%96%b0%e6%88%98%e7%95%a5\/\">\u521b\u65b0\u6218\u7565<\/a>\u3002 \u4ee5\u4e0b\u662f 2023 \u5e74\u4f01\u4e1a\u521b\u65b0\u7684\u4e00\u4e9b\u6700\u4f73\u5b9e\u8df5\uff1a<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>1.\u62e5\u62b1\u65b0\u5174\u6280\u672f<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u968f\u65f6\u4e86\u89e3\u6700\u65b0\u7684<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e6%8a%80%e6%9c%af%e5%88%9b%e6%96%b0\/\">\u6280\u672f\u521b\u65b0<\/a>\u8fdb\u5c55\uff0c\u5e76\u786e\u5b9a\u5982\u4f55\u5c06\u5176\u6574\u5408\u5230\u60a8\u7684\u4e1a\u52a1\u6d41\u7a0b\u4e2d\u3002 \u4eba\u5de5\u667a\u80fd\uff08AI\uff09\u3001\u533a\u5757\u94fe\u3001\u7269\u8054\u7f51\uff08IoT\uff09\u548c\u589e\u5f3a\u73b0\u5b9e\uff08AR\uff09\u7b49\u6280\u672f\u4e3a\u5404\u884c\u5404\u4e1a\u7684<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%88%9b%e6%96%b0\/\">\u521b\u65b0<\/a>\u63d0\u4f9b\u4e86\u5de8\u5927\u6f5c\u529b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>2.\u57f9\u517b\u521b\u65b0\u6587\u5316<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8425\u9020\u4e00\u79cd\u73af\u5883\uff0c\u9f13\u52b1\u5458\u5de5\u521b\u9020\u6027\u5730\u601d\u8003\u548c\u5c1d\u8bd5\u65b0\u60f3\u6cd5\u3002 \u5efa\u7acb<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e7%90%86%e5%bf%b5\/\">\u6784\u601d<\/a>\u6e20\u9053\uff0c\u4e3a\u5458\u5de5\u63a2\u7d22\u548c\u5b9e\u65bd\u521b\u65b0\u89e3\u51b3\u65b9\u6848\u63d0\u4f9b\u8d44\u6e90\u548c\u652f\u6301\u3002 \u9f13\u52b1\u534f\u4f5c\u548c\u8de8\u804c\u80fd\u56e2\u961f\uff0c\u4ee5\u6700\u5927\u9650\u5ea6\u5730\u5229\u7528\u4e0d\u540c\u7684\u89c6\u89d2\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>3.\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f18\u5148\u4e86\u89e3\u5ba2\u6237\u7684\u9700\u6c42\u548c\u504f\u597d\u3002 \u5229\u7528\u6570\u636e\u5206\u6790\u548c\u5ba2\u6237\u6d1e\u5bdf\u529b\uff0c\u627e\u51fa\u75db\u70b9\u548c\u521b\u65b0\u673a\u4f1a\u3002 \u901a\u8fc7\u8c03\u67e5\u3001<a href=\"https:\/\/ideascale.com\/blog\/what-is-a-focus-group\/\">\u7126\u70b9\u5c0f\u7ec4<\/a>\u6216\u793e\u4ea4\u5a92\u4f53\u4e0e\u5ba2\u6237\u4e92\u52a8\uff0c\u6536\u96c6\u53cd\u9988\u5e76\u5171\u540c\u521b\u5efa\u89e3\u51b3\u65b9\u6848\uff0c\u4ee5\u89e3\u51b3\u4ed6\u4eec\u9762\u4e34\u7684\u5177\u4f53\u6311\u6218\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>4.\u654f\u6377\u548c\u8fed\u4ee3\u5f00\u53d1<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u91c7\u7528\u654f\u6377\u65b9\u6cd5\uff0c\u5b9e\u73b0\u5feb\u901f\u5b9e\u9a8c\u548c\u8fed\u4ee3\u3002 \u5c06\u9879\u76ee\u5206\u89e3\u4e3a\u66f4\u5c0f\u3001\u66f4\u6613\u4e8e\u7ba1\u7406\u7684\u4efb\u52a1\uff0c\u5e76\u4e0d\u65ad\u6536\u96c6<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-feedback\/\">\u5ba2\u6237\u53cd\u9988<\/a>\uff0c\u4ee5\u5b8c\u5584\u548c\u6539\u8fdb\u521b\u65b0\u3002 \u8fd9\u79cd\u8fed\u4ee3\u65b9\u6cd5\u4f7f\u60a8\u80fd\u591f\u5feb\u901f\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u5e02\u573a\u6761\u4ef6\u548c\u5ba2\u6237\u8981\u6c42\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>5.\u4e0e\u5916\u90e8\u4f19\u4f34\u5408\u4f5c<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5728\u7ec4\u7ec7\u4e4b\u5916\u5bfb\u627e\u5408\u4f5c\u673a\u4f1a\u3002 \u4e0e\u521d\u521b\u4f01\u4e1a\u3001\u5927\u5b66\u3001\u7814\u7a76\u673a\u6784\u6216\u5176\u4ed6\u884c\u4e1a\u53c2\u4e0e\u8005\u5408\u4f5c\uff0c\u83b7\u53d6\u65b0\u7406\u5ff5\u3001\u65b0\u6280\u672f\u548c\u65b0\u4eba\u624d\u3002 \u5408\u4f5c\u521b\u65b0\u53ef\u4ee5\u5e26\u6765\u7a81\u7834\u6027\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u5e76\u6269\u5927\u60a8\u7684\u8d44\u6e90\u548c\u4e13\u4e1a\u77e5\u8bc6\u7f51\u7edc\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>6.\u9f13\u52b1\u5192\u9669\u548c\u4ece\u5931\u8d25\u4e2d\u5b66\u4e60<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u57f9\u517b\u4e00\u79cd\u9f13\u52b1\u6709\u8ba1\u5212\u5730\u5192\u9669\u548c\u4ece\u5931\u8d25\u4e2d\u5b66\u4e60\u7684\u6587\u5316\u3002<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%88%9b%e6%96%b0\/\">\u521b\u65b0<\/a>\u672c\u8eab\u5c31\u5b58\u5728\u4e0d\u786e\u5b9a\u6027\uff0c\u56e0\u6b64\u5fc5\u987b\u8425\u9020\u4e00\u79cd\u73af\u5883\uff0c\u8ba9\u5458\u5de5\u611f\u5230\u53ef\u4ee5\u5b89\u5168\u5730\u8fdb\u884c\u5b9e\u9a8c\u3001\u4ece\u9519\u8bef\u4e2d\u5b66\u4e60\u5e76\u8fed\u4ee3\u4ed6\u4eec\u7684\u60f3\u6cd5\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>7.\u6295\u8d44\u4e8e\u4eba\u624d\u548c\u6301\u7eed\u5b66\u4e60<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5438\u5f15\u5e76\u7559\u4f4f\u70ed\u8877\u521b\u65b0\u7684\u9876\u5c16\u4eba\u624d\u3002 \u63d0\u4f9b\u57f9\u8bad\u8ba1\u5212\u548c\u8d44\u6e90\uff0c\u57f9\u517b\u5458\u5de5\u7684\u521b\u65b0\u6280\u80fd\uff0c\u8ba9\u4ed6\u4eec\u4e86\u89e3\u6700\u65b0\u8d8b\u52bf\u548c\u6280\u672f\u3002 \u9f13\u52b1\u8de8\u804c\u80fd\u5b66\u4e60\uff0c\u4e3a\u5458\u5de5\u63d0\u4f9b\u63a2\u7d22\u65b0\u89d2\u8272\u6216\u65b0\u9879\u76ee\u7684\u673a\u4f1a\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>8.\u6ce8\u91cd\u53ef\u6301\u7eed\u6027\u548c\u793e\u4f1a\u5f71\u54cd<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5c06\u53ef\u6301\u7eed\u6027\u548c\u793e\u4f1a\u5f71\u54cd\u7eb3\u5165<a href=\"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%88%9b%e6%96%b0%e6%88%98%e7%95%a5\/\">\u521b\u65b0\u6218\u7565<\/a>\u3002 \u8003\u8651\u60a8\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u5982\u4f55\u6709\u52a9\u4e8e\u5b9e\u73b0\u66f4\u53ef\u6301\u7eed\u7684\u672a\u6765\u6216\u5e94\u5bf9\u7d27\u8feb\u7684\u793e\u4f1a\u6311\u6218\u3002 \u6d88\u8d39\u8005\u8d8a\u6765\u8d8a\u591a\u5730\u5bfb\u6c42\u5bf9\u793e\u4f1a\u8d1f\u8d23\u548c\u5bf9\u73af\u5883\u53cb\u597d\u7684\u89e3\u51b3\u65b9\u6848\u3002<\/span><\/p>\n<p><span style=\"font-weight: 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