{"id":70724,"date":"2023-11-30T20:00:43","date_gmt":"2023-12-01T00:00:43","guid":{"rendered":"http:\/\/ideascale.com\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e5%88%9b%e6%96%b0%ef%bc%9f\/"},"modified":"2024-01-29T06:21:34","modified_gmt":"2024-01-29T10:21:34","slug":"%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e5%88%9b%e6%96%b0%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/ideascale.com\/zh-hans\/%e5%8d%9a%e5%ae%a2\/%e4%bb%80%e4%b9%88%e6%98%af%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e5%88%9b%e6%96%b0%ef%bc%9f\/","title":{"rendered":"\u4ec0\u4e48\u662f\u5ba2\u6237\u4f53\u9a8c (CX) \u521b\u65b0\uff1f \u6d88\u8d39\u8005\u4f53\u9a8c\u7684\u5b9a\u4e49\u3001\u793a\u4f8b\u53ca\u5176\u91cd\u8981\u6027\uff1f"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong><b>\u76ee\u5f55<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;post_content&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><ul class=\"awb-toc-el__list awb-toc-el__list--0\"><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc\">\u4ec0\u4e48\u662f\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\uff1f<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc__1\">\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u5b9e\u4f8b<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc__2\">\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u4e3a\u4f55\u91cd\u8981<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u4ec0\u4e48\u662f\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u88ab\u5b9a\u4e49\u4e3a\u521b\u9020\u548c\u5b9e\u65bd\u65b0\u7406\u5ff5\u3001\u65b0\u6218\u7565\u3001\u65b0\u6280\u672f\u6216\u65b0\u65b9\u6cd5\uff0c\u4ee5\u63d0\u5347\u5ba2\u6237\u4e0e\u54c1\u724c\u3001\u4ea7\u54c1\u6216\u670d\u52a1\u4e92\u52a8\u65f6\u7684\u6574\u4f53\u4f53\u9a8c\u7684\u8fc7\u7a0b\u3002 \u8fd9\u5305\u62ec\u5728\u5ba2\u6237\u4e0e\u516c\u53f8\u5408\u4f5c\u7684\u6574\u4e2a\u8fc7\u7a0b\u4e2d\uff0c\u5bfb\u627e\u673a\u4f1a\u4e3a\u5ba2\u6237\u63d0\u4f9b\u66f4\u9ad8\u7684\u4ef7\u503c\u3001\u6ee1\u610f\u5ea6\u548c\u6109\u60a6\u611f\u3002 \u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u8d85\u8d8a\u4e86\u5faa\u5e8f\u6e10\u8fdb\u7684\u6539\u8fdb\uff0c\u800c\u662f\u529b\u6c42\u6539\u53d8\u5ba2\u6237\u5bf9\u54c1\u724c\u7684\u8ba4\u77e5\u4ee5\u53ca\u4e0e\u54c1\u724c\u4e92\u52a8\u7684\u65b9\u5f0f\u3002<\/span><\/p>\n<p><b>\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u7684\u5173\u952e\u8981\u7d20\u5305\u62ec<\/b><\/p>\n<ul>\n<li><b>\u4e86\u89e3\u5ba2\u6237\u9700\u6c42\uff1a<\/b> <span style=\"font-weight: 400;\">\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u59cb\u4e8e\u5bf9\u5ba2\u6237\u9700\u6c42\u3001\u504f\u597d\u548c\u75db\u70b9\u7684\u6df1\u523b\u7406\u89e3\u3002 \u8fd9\u5305\u62ec\u901a\u8fc7\u5ba2\u6237\u53cd\u9988\u3001\u8c03\u67e5\u3001\u5e02\u573a\u7814\u7a76\u548c\u5176\u4ed6\u6e20\u9053\u6536\u96c6\u89c1\u89e3\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u521b\u610f\u4e0e\u6784\u601d  <\/b><span style=\"font-weight: 400;\">\u5404\u7ec4\u7ec7\u53c2\u4e0e\u521b\u9020\u6027\u601d\u7ef4\u548c\u6784\u601d\u8fc7\u7a0b\uff0c\u4ee5\u4ea7\u751f\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u7684\u521b\u65b0\u60f3\u6cd5\u3002 \u8fd9\u53ef\u80fd\u6d89\u53ca\u5934\u8111\u98ce\u66b4\u4f1a\u8bae\u3001\u8bbe\u8ba1\u601d\u7ef4\u7814\u8ba8\u4f1a\u548c\u8de8\u56e2\u961f\u5408\u4f5c\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u6280\u672f\u6574\u5408\uff1a<\/b> <span style=\"font-weight: 400;\">\u5229\u7528\u6280\u672f\u662f\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u7684\u4e00\u4e2a\u5e38\u89c1\u65b9\u9762\u3002 \u8fd9\u53ef\u80fd\u5305\u62ec\u91c7\u7528\u65b0\u7684\u6570\u5b57\u5e73\u53f0\u3001\u5b9e\u65bd\u5148\u8fdb\u7684\u5206\u6790\u6280\u672f\u6216\u878d\u5165\u4eba\u5de5\u667a\u80fd\uff08AI\uff09\u548c\u673a\u5668\u5b66\u4e60\u7b49\u65b0\u5174\u6280\u672f\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u4e2a\u6027\u5316\uff1a  <\/b><span style=\"font-weight: 400;\">\u6839\u636e\u5ba2\u6237\u7684\u4e2a\u4eba\u559c\u597d\u63d0\u4f9b\u4e2a\u6027\u5316\u4f53\u9a8c\u662f\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u7684\u4e00\u4e2a\u91cd\u8981\u65b9\u9762\u3002 \u8fd9\u53ef\u80fd\u6d89\u53ca\u4e2a\u6027\u5316\u8425\u9500\u3001\u4ea7\u54c1\u63a8\u8350\u548c\u5b9a\u5236\u7528\u6237\u754c\u9762\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u591a\u6e20\u9053\u6574\u5408\uff1a<\/b> <span style=\"font-weight: 400;\">\u65e0\u8bba\u662f\u5728\u7ebf\u8fd8\u662f\u79bb\u7ebf\uff0c\u786e\u4fdd\u5728\u5404\u79cd\u5ba2\u6237\u63a5\u89e6\u70b9\u4e0a\u63d0\u4f9b\u65e0\u7f1d\u3001\u4e00\u81f4\u7684\u4f53\u9a8c\u81f3\u5173\u91cd\u8981\u3002 \u7f51\u7ad9\u3001\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u3001\u793e\u4ea4\u5a92\u4f53\u548c\u5b9e\u4f53\u5e97\u7b49\u6e20\u9053\u7684\u6574\u5408\u6709\u52a9\u4e8e\u5b9e\u73b0\u8fde\u8d2f\u7684\u5ba2\u6237\u65c5\u7a0b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u654f\u6377\u548c\u8fed\u4ee3\u65b9\u6cd5<\/b> <span style=\"font-weight: 400;\">\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u901a\u5e38\u6d89\u53ca\u91c7\u7528\u654f\u6377\u65b9\u6cd5\u548c\u8fed\u4ee3\u65b9\u6cd5\u3002 \u8fd9\u4f7f\u7ec4\u7ec7\u80fd\u591f\u6839\u636e\u6301\u7eed\u7684\u53cd\u9988\u548c\u5b66\u4e60\uff0c\u5feb\u901f\u6d4b\u8bd5\u548c\u5b9e\u65bd\u66f4\u6539\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5458\u5de5\u53c2\u4e0e\uff1a  <\/b><span style=\"font-weight: 400;\">\u8ba9\u5458\u5de5\u53c2\u4e0e\u521b\u65b0\u8fc7\u7a0b\u81f3\u5173\u91cd\u8981\u3002 \u4e86\u89e3\u5e76\u4e0e\u7ec4\u7ec7\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\u7684\u5458\u5de5\u5728\u63d0\u4f9b\u66f4\u597d\u7684\u5ba2\u6237\u4f53\u9a8c\u65b9\u9762\u53d1\u6325\u7740\u81f3\u5173\u91cd\u8981\u7684\u4f5c\u7528\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u6570\u636e\u9a71\u52a8\u51b3\u7b56\uff1a  <\/b><span style=\"font-weight: 400;\">\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u4f9d\u8d56\u4e8e\u6570\u636e\u548c\u5206\u6790\u6765\u505a\u51fa\u660e\u667a\u7684\u51b3\u7b56\u3002 \u4f01\u4e1a\u901a\u8fc7\u5206\u6790\u5ba2\u6237\u6570\u636e\u6765\u786e\u5b9a\u8d8b\u52bf\u3001\u504f\u597d\u548c\u9700\u8981\u6539\u8fdb\u7684\u5730\u65b9\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5ba2\u6237\u53cd\u9988\u56de\u8def\uff1a<\/b> <span style=\"font-weight: 400;\">\u5efa\u7acb\u6709\u6548\u7684\u53cd\u9988\u56de\u8def\u4f7f\u4f01\u4e1a\u80fd\u591f\u4e0d\u65ad\u6536\u96c6\u5ba2\u6237\u7684\u610f\u89c1\u3002 \u8fd9\u4e9b\u53cd\u9988\u4e3a\u521b\u65b0\u8fc7\u7a0b\u63d0\u4f9b\u4e86\u4fe1\u606f\uff0c\u6709\u52a9\u4e8e\u6839\u636e\u5ba2\u6237\u7684\u771f\u5b9e\u4f53\u9a8c\u5b8c\u5584\u6218\u7565\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u6587\u5316\u8f6c\u53d8\uff1a<\/b> <span style=\"font-weight: 400;\">\u6210\u529f\u7684\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u5f80\u5f80\u9700\u8981\u7ec4\u7ec7\u5185\u90e8\u7684\u6587\u5316\u8f6c\u53d8\uff0c\u5728\u5404\u4e2a\u5c42\u9762\u5f3a\u8c03\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u601d\u60f3\u3002 \u8fd9\u5305\u62ec\u627f\u8bfa\u5728\u6240\u6709\u51b3\u7b56\u8fc7\u7a0b\u4e2d\u628a\u5ba2\u6237\u653e\u5728\u7b2c\u4e00\u4f4d\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u7684\u4f8b\u5b50\u5305\u62ec\u63a8\u51fa\u7528\u6237\u53cb\u597d\u578b\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u3001\u4e2a\u6027\u5316\u63a8\u8350\u5f15\u64ce\u3001\u7b80\u5316\u5728\u7ebf\u7ed3\u8d26\u6d41\u7a0b\u3001\u5ba2\u6237\u652f\u6301\u4e92\u52a8\u804a\u5929\u673a\u5668\u4eba\uff0c\u4ee5\u53ca\u878d\u5408\u5b9e\u4f53\u548c\u6570\u5b57\u5143\u7d20\u7684\u6c89\u6d78\u5f0f\u5e97\u5185\u4f53\u9a8c\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5f52\u6839\u7ed3\u5e95\uff0c\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u5c31\u662f\u8981\u521b\u9020\u4ee4\u4eba\u96be\u5fd8\u3001\u65e0\u7f1d\u548c\u6109\u5feb\u7684\u4e92\u52a8\uff0c\u4ece\u800c\u5efa\u7acb\u5ba2\u6237\u5fe0\u8bda\u5ea6\uff0c\u63a8\u52a8\u79ef\u6781\u7684\u53e3\u7891\u4f20\u64ad\uff0c\u4f7f\u54c1\u724c\u5728\u7ade\u4e89\u6fc0\u70c8\u7684\u5e02\u573a\u4e2d\u8131\u9896\u800c\u51fa\u3002 \u8fd9\u662f\u4e00\u4e2a\u6301\u7eed\u7684\u8fc7\u7a0b\uff0c\u9700\u8981\u9002\u5e94\u80fd\u529b\u3001\u5ba2\u6237\u540c\u7406\u5fc3\u548c\u4e0d\u65ad\u6539\u8fdb\u7684\u51b3\u5fc3\u3002<\/span><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u5b9e\u4f8b<\/h2>\n<p><span style=\"font-weight: 400;\">\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u5728\u5404\u884c\u5404\u4e1a\u90fd\u5f88\u660e\u663e\uff0c\u5b83\u901a\u8fc7\u5b9e\u65bd\u521b\u65b0\u6218\u7565\u3001\u6280\u672f\u548c\u65b9\u6cd5\uff0c\u65e8\u5728\u6539\u5584\u6574\u4e2a\u5ba2\u6237\u65c5\u7a0b\u3002 \u4ee5\u4e0b\u662f\u4e0d\u540c\u884c\u4e1a\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u7684\u4e00\u4e9b\u5b9e\u4f8b\uff1a<\/span><\/p>\n<p><b>1.\u96f6\u552e\uff1a\u667a\u80fd\u8bd5\u8863\u95f4<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u4e00\u4e9b\u96f6\u552e\u5546\u63a8\u51fa\u4e86\u914d\u5907 RFID \u6280\u672f\u548c\u4e92\u52a8\u955c\u5b50\u7684\u667a\u80fd\u8bd5\u8863\u95f4\u3002 \u987e\u5ba2\u5728\u8bd5\u8863\u65f6\u53ef\u4ee5\u67e5\u770b\u4ea7\u54c1\u4fe1\u606f\uff0c\u8981\u6c42\u4e0d\u540c\u7684\u5c3a\u5bf8\uff0c\u5e76\u83b7\u5f97\u4e2a\u6027\u5316\u63a8\u8350\u3002<\/span><\/p>\n<p><b>2.\u63a5\u5f85\uff1a\u79fb\u52a8\u623f\u95e8\u94a5\u5319<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u9152\u5e97\u5df2\u5f00\u59cb\u4f7f\u7528\u79fb\u52a8\u623f\u95e8\u94a5\u5319\uff0c\u5141\u8bb8\u5ba2\u4eba\u4f7f\u7528\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u529e\u7406\u5165\u4f4f\u624b\u7eed\u548c\u8fdb\u5165\u623f\u95f4\u3002 \u8fd9\u4e00\u521b\u65b0\u63d0\u9ad8\u4e86\u529e\u7406\u767b\u673a\u624b\u7eed\u7684\u4fbf\u5229\u6027\uff0c\u52a0\u5feb\u4e86\u529e\u7406\u767b\u673a\u624b\u7eed\u7684\u901f\u5ea6\u3002<\/span><\/p>\n<p><b>3.\u7535\u5b50\u5546\u52a1\uff1a\u589e\u5f3a\u73b0\u5b9e\u8bd5\u7528\u7248<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u7535\u5b50\u5546\u52a1\u5e73\u53f0\u6b63\u5728\u5229\u7528\u589e\u5f3a\u73b0\u5b9e\u6280\u672f\uff08AR\uff09\u5b9e\u73b0\u865a\u62df\u8bd5\u7a7f\u4f53\u9a8c\u3002 \u987e\u5ba2\u53ef\u4ee5\u4f7f\u7528\u667a\u80fd\u624b\u673a\u6765\u60f3\u8c61\u670d\u88c5\u3001\u914d\u9970\u6216\u5bb6\u5177\u7b49\u4ea7\u54c1\u5728\u73b0\u5b9e\u73af\u5883\u4e2d\u7684\u5916\u89c2\u3002<\/span><\/p>\n<p><b>4.\u91d1\u878d\u670d\u52a1\uff1a\u5ba2\u6237\u652f\u6301\u804a\u5929\u673a\u5668\u4eba<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u94f6\u884c\u548c\u91d1\u878d\u673a\u6784\u4f7f\u7528\u4eba\u5de5\u667a\u80fd\u9a71\u52a8\u7684\u804a\u5929\u673a\u5668\u4eba\u63d0\u4f9b\u5373\u65f6\u548c\u4e2a\u6027\u5316\u7684\u5ba2\u6237\u652f\u6301\u3002 \u8fd9\u4e9b\u804a\u5929\u673a\u5668\u4eba\u53ef\u4ee5\u56de\u7b54\u8be2\u95ee\u3001\u534f\u52a9\u4ea4\u6613\u5e76\u5f15\u5bfc\u7528\u6237\u5b8c\u6210\u5404\u79cd\u8d22\u52a1\u6d41\u7a0b\u3002<\/span><\/p>\n<p><b>5.\u7535\u4fe1\uff1a\u81ea\u52a9\u670d\u52a1\u5e94\u7528\u7a0b\u5e8f<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u7535\u4fe1\u516c\u53f8\u5f00\u53d1\u4e86\u81ea\u52a9\u670d\u52a1\u5e94\u7528\u7a0b\u5e8f\uff0c\u4f7f\u5ba2\u6237\u80fd\u591f\u7ba1\u7406\u81ea\u5df1\u7684\u8d26\u6237\u3001\u67e5\u770b\u4f7f\u7528\u8be6\u60c5\u5e76\u6392\u9664\u5e38\u89c1\u95ee\u9898\uff0c\u800c\u65e0\u9700\u76f4\u63a5\u83b7\u5f97\u5ba2\u6237\u652f\u6301\u3002<\/span><\/p>\n<p><b>6.\u6c7d\u8f66\u865a\u62df\u5c55\u5385<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u4e00\u4e9b\u6c7d\u8f66\u54c1\u724c\u63a8\u51fa\u4e86\u865a\u62df\u5c55\u5385\uff0c\u4f7f\u5ba2\u6237\u80fd\u591f\u5728\u53c2\u89c2\u5b9e\u4f53\u7ecf\u9500\u5546\u4e4b\u524d\uff0c\u901a\u8fc7\u865a\u62df\u73b0\u5b9e\uff08VR\uff09\u6216\u589e\u5f3a\u73b0\u5b9e\u4f53\u9a8c\u6765\u63a2\u7d22\u6c7d\u8f66\u7684\u578b\u53f7\u548c\u914d\u7f6e\u3002<\/span><\/p>\n<p><b>7.\u533b\u7597\u4fdd\u5065\uff1a\u8fdc\u7a0b\u533b\u7597\u670d\u52a1<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u533b\u7597\u4fdd\u5065\u884c\u4e1a\u5df2\u7ecf\u63a5\u53d7\u4e86\u8fdc\u7a0b\u533b\u7597\u670d\u52a1\uff0c\u5141\u8bb8\u60a3\u8005\u5b89\u6392\u865a\u62df\u9884\u7ea6\uff0c\u4e0e\u533b\u7597\u4fdd\u5065\u4e13\u4e1a\u4eba\u5458\u8fdb\u884c\u8fdc\u7a0b\u54a8\u8be2\uff0c\u5e76\u5728\u5bb6\u4e2d\u8212\u9002\u5730\u83b7\u53d6\u533b\u7597\u5efa\u8bae\u3002<\/span><\/p>\n<p><b>8.\u822a\u7a7a\u4e1a\uff1a\u751f\u7269\u8bc6\u522b\u767b\u673a<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u822a\u7a7a\u516c\u53f8\u6b63\u5728\u5b9e\u65bd\u751f\u7269\u8bc6\u522b\u767b\u673a\u7a0b\u5e8f\uff0c\u5141\u8bb8\u4e58\u5ba2\u4f7f\u7528\u9762\u90e8\u8bc6\u522b\u6280\u672f\u767b\u673a\u3002 \u8fd9\u4e00\u521b\u65b0\u7b80\u5316\u4e86\u767b\u673a\u6d41\u7a0b\uff0c\u51cf\u5c11\u4e86\u5bf9\u5b9e\u4f53\u6587\u4ef6\u7684\u9700\u6c42\u3002<\/span><\/p>\n<p><b>9.\u98df\u54c1\u548c\u996e\u6599\uff1a\u79fb\u52a8\u8ba2\u9910\u5e94\u7528\u7a0b\u5e8f<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u5feb\u9910\u5e97\u548c\u5496\u5561\u8fde\u9501\u5e97\u63d0\u4f9b\u7684\u79fb\u52a8\u8ba2\u9910\u5e94\u7528\u7a0b\u5e8f\u53ef\u8ba9\u987e\u5ba2\u4e0b\u8ba2\u5355\u3001\u5b9a\u5236\u83dc\u5355\u9879\u76ee\u5e76\u63d0\u524d\u4ed8\u6b3e\u3002 \u8fd9\u51cf\u5c11\u4e86\u7b49\u5f85\u65f6\u95f4\uff0c\u63d0\u5347\u4e86\u6574\u4f53\u8ba2\u8d2d\u4f53\u9a8c\u3002<\/span><\/p>\n<p><b>10.\u6280\u672f\uff1a\u58f0\u63a7\u52a9\u624b<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u4e9a\u9a6c\u900a\u7684 Alexa \u548c\u8c37\u6b4c\u52a9\u624b\u7b49\u58f0\u63a7\u52a9\u624b\u4e3a\u7528\u6237\u63d0\u4f9b\u4e86\u4e00\u79cd\u65e0\u7f1d\u3001\u514d\u63d0\u7684\u65b9\u5f0f\uff0c\u901a\u8fc7\u81ea\u7136\u8bed\u8a00\u547d\u4ee4\u4e0e\u8bbe\u5907\u4e92\u52a8\u3001\u63a7\u5236\u667a\u80fd\u5bb6\u5c45\u8bbe\u5907\u548c\u83b7\u53d6\u4fe1\u606f\u3002<\/span><\/p>\n<p><b>11.\u6e38\u620f\uff1a\u8eab\u4e34\u5176\u5883\u7684\u4f53\u9a8c<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u5728\u6e38\u620f\u884c\u4e1a\uff0c\u865a\u62df\u73b0\u5b9e\uff08VR\uff09\u548c\u589e\u5f3a\u73b0\u5b9e\uff08AR\uff09\u6280\u672f\u88ab\u7528\u6765\u521b\u9020\u8eab\u4e34\u5176\u5883\u7684\u6e38\u620f\u4f53\u9a8c\uff0c\u63d0\u9ad8\u53c2\u4e0e\u5ea6\uff0c\u4f7f\u6e38\u620f\u66f4\u5177\u4e92\u52a8\u6027\u3002<\/span><\/p>\n<p><b>12.\u5a31\u4e50\u4e2a\u6027\u5316\u5185\u5bb9\u63a8\u8350<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u6d41\u5a92\u4f53\u5e73\u53f0\u5229\u7528\u7b97\u6cd5\u548c\u673a\u5668\u5b66\u4e60\uff0c\u6839\u636e\u7528\u6237\u7684\u89c2\u770b\u5386\u53f2\u3001\u504f\u597d\u548c\u884c\u4e3a\u63d0\u4f9b\u4e2a\u6027\u5316\u5185\u5bb9\u63a8\u8350\u3002<\/span><\/p>\n<p><b>13.\u6559\u80b2\uff1a\u4e92\u52a8\u5b66\u4e60\u5e73\u53f0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u6559\u80b2\u5e73\u53f0\u5229\u7528\u4e92\u52a8\u5185\u5bb9\u3001\u6e38\u620f\u5316\u548c\u81ea\u9002\u5e94\u5b66\u4e60\u6280\u672f\uff0c\u4e3a\u5b66\u751f\u521b\u9020\u5f15\u4eba\u5165\u80dc\u7684\u4e2a\u6027\u5316\u5b66\u4e60\u4f53\u9a8c\u3002<\/span><\/p>\n<p><b>14.\u81ea\u52a8\u5316\u96f6\u552e\uff1a\u65e0\u6536\u94f6\u53f0\u5546\u5e97<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u65e0\u6536\u94f6\u53f0\u5546\u5e97\u5229\u7528\u8ba1\u7b97\u673a\u89c6\u89c9\u548c\u4f20\u611f\u5668\u7b49\u6280\u672f\u8ba9\u987e\u5ba2\u53d6\u8d27\uff0c\u5e76\u81ea\u52a8\u8ddf\u8e2a\u4ed6\u4eec\u7684\u8d2d\u7269\u60c5\u51b5\uff0c\u4ece\u800c\u7701\u53bb\u4e86\u4f20\u7edf\u7684\u7ed3\u8d26\u6d41\u7a0b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8fd9\u4e9b\u4f8b\u5b50\u5c55\u793a\u4e86\u5404\u884c\u5404\u4e1a\u7684\u7ec4\u7ec7\u5982\u4f55\u5229\u7528\u521b\u65b0\u6765\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\uff0c\u4ee5\u4e0d\u540c\u7684\u65b9\u5f0f\u63d0\u4f9b\u4fbf\u5229\u3001\u4e2a\u6027\u5316\u548c\u9ad8\u6548\u3002 \u968f\u7740\u6280\u672f\u7684\u8fdb\u6b65\u548c\u5ba2\u6237\u671f\u671b\u7684\u53d8\u5316\uff0c\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u4e5f\u5728\u4e0d\u65ad\u53d1\u5c55\u3002<\/span><\/p>\n<p><strong><b>\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff1a<a href=\"https:\/\/ideascale.com\/blog\/what-is-customer-service-innovation\/\">\u4ec0\u4e48\u662f\u5ba2\u6237\u670d\u52a1\u521b\u65b0\uff1f<\/a><\/b><\/strong><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u4e3a\u4f55\u91cd\u8981<\/h2>\n<p><span style=\"font-weight: 400;\">\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u81f3\u5173\u91cd\u8981\uff0c\u539f\u56e0\u6709\u51e0\u4e2a\uff1a<\/span><\/p>\n<ul>\n<li><b>\u5dee\u5f02\u5316\u7ade\u4e89\uff1a<\/b> <span style=\"font-weight: 400;\">\u5728\u5f53\u4eca\u9971\u548c\u7684\u5e02\u573a\u4e2d\uff0c\u4ea7\u54c1\u548c\u670d\u52a1\u5f80\u5f80\u5927\u540c\u5c0f\u5f02\uff0c\u56e0\u6b64\u5ba2\u6237\u4f53\u9a8c\u6210\u4e3a\u533a\u5206\u5e02\u573a\u7684\u5173\u952e\u56e0\u7d20\u3002 \u80fd\u591f\u63d0\u5347\u6574\u4f53\u5ba2\u6237\u4f53\u9a8c\u7684\u521b\u65b0\u4f7f\u4f01\u4e1a\u4ece\u7ade\u4e89\u5bf9\u624b\u4e2d\u8131\u9896\u800c\u51fa\uff0c\u5e76\u6709\u52a9\u4e8e\u53d6\u5f97\u957f\u671f\u6210\u529f\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u5ba2\u6237\u5fe0\u8bda\u5ea6\u548c\u4fdd\u7559\u7387\uff1a  <\/b><span style=\"font-weight: 400;\">\u79ef\u6781\u3001\u521b\u65b0\u7684\u5ba2\u6237\u4f53\u9a8c\u53ef\u63d0\u9ad8\u5fe0\u8bda\u5ea6\u3002 \u5982\u679c\u4e00\u4e2a\u54c1\u724c\u80fd\u591f\u59cb\u7ec8\u5982\u4e00\u5730\u6ee1\u8db3\u6216\u8d85\u8d8a\u5ba2\u6237\u7684\u671f\u671b\uff0c\u90a3\u4e48\u5ba2\u6237\u5c31\u66f4\u6709\u53ef\u80fd\u4fdd\u6301\u5bf9\u8be5\u54c1\u724c\u7684\u5fe0\u8bda\u5ea6\u3002 \u7559\u4f4f\u73b0\u6709\u5ba2\u6237\u5f80\u5f80\u6bd4\u83b7\u53d6\u65b0\u5ba2\u6237\u66f4\u5177\u6210\u672c\u6548\u76ca\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\uff1a<\/b> <span style=\"font-weight: 400;\">\u80fd\u591f\u89e3\u51b3\u75db\u70b9\u3001\u7b80\u5316\u6d41\u7a0b\u5e76\u4e3a\u5ba2\u6237\u751f\u6d3b\u589e\u6dfb\u4ef7\u503c\u7684\u521b\u65b0\u81ea\u7136\u4f1a\u5e26\u6765\u66f4\u9ad8\u7684\u6ee1\u610f\u5ea6\u3002 \u6ee1\u610f\u7684\u5ba2\u6237\u66f4\u6709\u53ef\u80fd\u6210\u4e3a\u54c1\u724c\u62e5\u62a4\u8005\uff0c\u901a\u8fc7\u79ef\u6781\u7684\u53e3\u7891\u5ba3\u4f20\u4ea7\u54c1\u548c\u670d\u52a1\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u54c1\u724c\u58f0\u8a89\uff1a  <\/b><span style=\"font-weight: 400;\">\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u76f4\u63a5\u5f71\u54cd\u54c1\u724c\u7684\u58f0\u8a89\u3002 \u6301\u7eed\u63d0\u4f9b\u521b\u65b0\u548c\u79ef\u6781\u4f53\u9a8c\u7684\u54c1\u724c\u4f1a\u8d62\u5f97\u826f\u597d\u58f0\u8a89\uff0c\u5438\u5f15\u66f4\u591a\u987e\u5ba2\uff0c\u5e76\u5bf9\u5e02\u573a\u8ba4\u77e5\u4ea7\u751f\u79ef\u6781\u5f71\u54cd\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u5ba2\u6237\u671f\u671b\uff1a<\/b> <span style=\"font-weight: 400;\">\u53d7\u6280\u672f\u8fdb\u6b65\u3001\u6587\u5316\u8f6c\u53d8\u548c\u884c\u4e1a\u8d8b\u52bf\u7684\u5f71\u54cd\uff0c\u5ba2\u6237\u7684\u671f\u671b\u503c\u4f1a\u968f\u7740\u65f6\u95f4\u7684\u63a8\u79fb\u800c\u4e0d\u65ad\u53d8\u5316\u3002 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style=\"font-weight: 400;\">\u5728\u7ecf\u6d4e\u4e0d\u666f\u6c14\u65f6\uff0c\u90a3\u4e9b\u901a\u8fc7\u79ef\u6781\u4f53\u9a8c\u5efa\u7acb\u8d77\u7262\u56fa\u5ba2\u6237\u5173\u7cfb\u7684\u4f01\u4e1a\u66f4\u6709\u97e7\u6027\u3002 \u5ba2\u6237\u5fe0\u8bda\u5ea6\u6709\u52a9\u4e8e\u51cf\u8f7b\u7ecf\u6d4e\u6311\u6218\u5bf9\u6536\u5165\u7684\u5f71\u54cd\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u53ef\u6301\u7eed\u6027\u548c\u957f\u671f\u53ef\u884c\u6027\uff1a<\/b> <span style=\"font-weight: 400;\">\u5efa\u7acb\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u6587\u5316\u6709\u52a9\u4e8e\u4f01\u4e1a\u7684\u957f\u671f\u53ef\u6301\u7eed\u53d1\u5c55\u3002 \u901a\u8fc7\u4e0d\u65ad\u9002\u5e94\u5ba2\u6237\u7684\u9700\u6c42\uff0c\u4f01\u4e1a\u80fd\u591f\u957f\u671f\u4fdd\u6301\u5176\u76f8\u5173\u6027\u5e76\u53d6\u5f97\u6210\u529f\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 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