{"id":83844,"date":"2022-03-21T14:56:13","date_gmt":"2022-03-21T18:56:13","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/trai-nghiem-ban-do-dinh-nghia\/"},"modified":"2024-06-20T08:45:22","modified_gmt":"2024-06-20T12:45:22","slug":"trai-nghiem-ban-do-dinh-nghia","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/trai-nghiem-ban-do-dinh-nghia\/","title":{"rendered":"B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m l\u00e0 g\u00ec? Definition, Features, Templates, Examples and Advantages"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong><b>M\u1ee5c l\u1ee5c<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;Conclusion&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;post_content&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><ul class=\"awb-toc-el__list awb-toc-el__list--0\"><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Ban_o_trai_nghiem_la_gi\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m l\u00e0 g\u00ec?<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Trai_nghiem_tinh_nang_ban_o\">Tr\u1ea3i nghi\u1ec7m t\u00ednh n\u0103ng b\u1ea3n \u0111\u1ed3<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Ban_o_trai_nghiem_mang_lai_ieu_gi\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m mang l\u1ea1i \u0111i\u1ec1u g\u00ec?<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Tai_sao_nen_su_dung_Ban_o_trai\">T\u1ea1i sao n\u00ean s\u1eed d\u1ee5ng B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m?<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Trai_nghiem_mau_ban_o\">Tr\u1ea3i nghi\u1ec7m m\u1eabu b\u1ea3n \u0111\u1ed3<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Cach_thu_thap_du_lieu_ban_o_trai\">C\u00e1ch thu th\u1eadp d\u1eef li\u1ec7u b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Vi_du_ve_ban_o_trai_nghiem\">V\u00ed d\u1ee5 v\u1ec1 b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Ban_o_kinh_nghiem_tom_tat_Uu_iem\">B\u1ea3n \u0111\u1ed3 kinh nghi\u1ec7m t\u00f3m t\u1eaft \u01afu \u0111i\u1ec3m<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Phan_ket_luan\">Ph\u1ea7n k\u1ebft lu\u1eadn<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><p>B\u1ea3n ch\u1ea5t c\u1ee7a s\u1ef1 ti\u1ebfn b\u1ed9 l\u00e0 li\u00ean t\u1ee5c th\u00e2m nh\u1eadp v\u00e0o c\u00e1c ng\u00e0nh, n\u00e2ng cao k\u1ef9 thu\u1eadt v\u00e0 k\u1ebf ho\u1ea1ch cho t\u01b0\u01a1ng lai c\u1ee7a h\u1ecd. Nhi\u1ec1u doanh nghi\u1ec7p \u0111ang \u0111i\u1ec1u ch\u1ec9nh c\u00e1c c\u00e1ch nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng \u0111\u1ec3 t\u1ea1o ra c\u00e1c \u00fd t\u01b0\u1edfng c\u00f3 th\u1ec3 n\u00e2ng th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a h\u1ecd l\u00ean t\u1ea7m cao m\u1edbi v\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch n\u00e0y l\u00e0 s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m.<\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m l\u00e0 g\u00ec?<\/h2>\n<p>B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 m\u1ed9t h\u00ecnh \u1ea3nh tr\u1ef1c quan chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c t\u1ea1o ra m\u1ed9t c\u00e1ch t\u1ec9 m\u1ec9 \u0111\u1ec3 minh h\u1ecda to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, g\u00f3i g\u1ecdn s\u1ef1 hi\u1ec3u bi\u1ebft ph\u1ed5 qu\u00e1t v\u1ec1 h\u00e0nh vi c\u1ee7a con ng\u01b0\u1eddi \u0111\u1ed3ng th\u1eddi \u0111i\u1ec1u ch\u1ec9nh nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 c\u00e1c s\u1eafc th\u00e1i \u0111\u1ed9c \u0111\u00e1o c\u1ee7a m\u1ed9t doanh nghi\u1ec7p ho\u1eb7c s\u1ea3n ph\u1ea9m c\u1ee5 th\u1ec3. C\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd n\u00e0y \u0111\u00f3ng vai tr\u00f2 l\u00e0 h\u01b0\u1edbng d\u1eabn chi ti\u1ebft, bao g\u1ed3m c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac, c\u1ea3m x\u00fac v\u00e0 t\u01b0\u01a1ng t\u00e1c tr\u00ean nhi\u1ec1u k\u00eanh kh\u00e1c nhau, mang \u0111\u1ebfn c\u00e1i nh\u00ecn t\u1ed5ng th\u1ec3 gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch gi\u1ea3i quy\u1ebft c\u00e1c \u0111i\u1ec3m kh\u00f3 kh\u0103n c\u1ee5 th\u1ec3 v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c t\u01b0\u01a1ng t\u00e1c ch\u00ednh.<\/p>\n<p>\u0110\u00e2y l\u00e0 b\u00e0i vi\u1ebft d\u00e0nh ri\u00eang cho ngh\u1ec7 thu\u1eadt l\u1eadp b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m v\u00e0 n\u00f3 hi\u1ec7u qu\u1ea3 nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ed1i v\u1edbi c\u00e1c c\u00f4ng ty v\u00e0 th\u01b0\u01a1ng hi\u1ec7u, n\u00f3 cung c\u1ea5p nh\u1eefng t\u00ednh n\u0103ng g\u00ec, c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng v\u00e0 t\u1ea5t c\u1ea3 nh\u1eefng l\u1ee3i th\u1ebf c\u1ee7a n\u00f3 c\u00f3 th\u1ec3 th\u1ea5y r\u00f5 tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n<p><strong>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c y\u1ebfu t\u1ed1 ch\u00ednh c\u1ee7a b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m:<\/strong><\/p>\n<ul>\n<li><b style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">C\u00e1c giai \u0111o\u1ea1n h\u00e0nh tr\u00ecnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng: <\/b><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m th\u01b0\u1eddng chia h\u00e0nh tr\u00ecnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng th\u00e0nh c\u00e1c giai \u0111o\u1ea1n ri\u00eang bi\u1ec7t, ch\u1eb3ng h\u1ea1n nh\u01b0 nh\u1eadn th\u1ee9c, c\u00e2n nh\u1eafc, mua h\u00e0ng v\u00e0 sau mua h\u00e0ng. C\u00e1c giai \u0111o\u1ea1n n\u00e0y c\u00f3 th\u1ec3 kh\u00e1c nhau t\u00f9y thu\u1ed9c v\u00e0o b\u1ed1i c\u1ea3nh v\u00e0 m\u1ee5c \u0111\u00edch c\u1ee7a b\u1ea3n \u0111\u1ed3.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">\u0110i\u1ec3m ti\u1ebfp x\u00fac: <\/b><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">\u1ede m\u1ed7i giai \u0111o\u1ea1n, b\u1ea3n \u0111\u1ed3 x\u00e1c \u0111\u1ecbnh v\u00e0 n\u00eau chi ti\u1ebft c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac kh\u00e1c nhau n\u01a1i ng\u01b0\u1eddi d\u00f9ng t\u01b0\u01a1ng t\u00e1c v\u1edbi s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m c\u00e1c l\u01b0\u1ee3t truy c\u1eadp trang web, t\u01b0\u01a1ng t\u00e1c tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i, c\u00e1c cu\u1ed9c g\u1ecdi h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp, c\u00f9ng nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng kh\u00e1c.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">H\u00e0nh \u0111\u1ed9ng v\u00e0 c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi d\u00f9ng: <\/b><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m th\u01b0\u1eddng bao g\u1ed3m th\u00f4ng tin v\u1ec1 h\u00e0nh \u0111\u1ed9ng m\u00e0 ng\u01b0\u1eddi d\u00f9ng th\u1ef1c hi\u1ec7n t\u1ea1i m\u1ed7i \u0111i\u1ec3m ti\u1ebfp x\u00fac c\u0169ng nh\u01b0 ph\u1ea3n \u1ee9ng ho\u1eb7c th\u00e1i \u0111\u1ed9 c\u1ea3m x\u00fac c\u1ee7a h\u1ecd. Hi\u1ec3u c\u1ea3m gi\u00e1c c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u1edf c\u00e1c giai \u0111o\u1ea1n kh\u00e1c nhau c\u1ee7a h\u00e0nh tr\u00ecnh c\u00f3 th\u1ec3 gi\u00fap thi\u1ebft k\u1ebf tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">\u0110i\u1ec3m \u0111au v\u00e0 c\u01a1 h\u1ed9i:<\/b><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\"> B\u1eb1ng c\u00e1ch ghi l\u1ea1i nh\u1eefng \u0111i\u1ec3m kh\u00f3 kh\u0103n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng c\u0169ng nh\u01b0 nh\u1eefng \u0111i\u1ec3m khi\u1ebfn h\u1ecd th\u1ea5t v\u1ecdng ho\u1eb7c h\u00e0i l\u00f2ng, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c c\u01a1 h\u1ed9i \u0111\u1ec3 c\u1ea3i ti\u1ebfn v\u00e0 \u0111\u1ed5i m\u1edbi. Nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc n\u00e0y c\u00f3 th\u1ec3 h\u01b0\u1edbng d\u1eabn vi\u1ec7c thi\u1ebft k\u1ebf v\u00e0 t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Th\u00f4ng tin theo ng\u1eef c\u1ea3nh:<\/b><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\"> B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m c\u0169ng c\u00f3 th\u1ec3 bao g\u1ed3m th\u00f4ng tin theo ng\u1eef c\u1ea3nh, ch\u1eb3ng h\u1ea1n nh\u01b0 nh\u00e2n kh\u1ea9u h\u1ecdc, m\u1ee5c ti\u00eau, nhu c\u1ea7u v\u00e0 \u0111\u1ed9ng l\u1ef1c c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. \u0110i\u1ec1u n\u00e0y cung c\u1ea5p m\u1ed9t s\u1ef1 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc h\u01a1n v\u1ec1 quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">C\u00e1c y\u1ebfu t\u1ed1 h\u00ecnh \u1ea3nh: <\/b><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m th\u01b0\u1eddng \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y d\u01b0\u1edbi d\u1ea1ng tr\u1ef1c quan, th\u01b0\u1eddng \u1edf d\u1ea1ng s\u01a1 \u0111\u1ed3 ho\u1eb7c \u0111\u1ed3 h\u1ecda th\u00f4ng tin. C\u00e1ch tr\u00ecnh b\u00e0y tr\u1ef1c quan n\u00e0y gi\u00fap vi\u1ec7c giao ti\u1ebfp v\u00e0 chia s\u1ebb th\u00f4ng tin chi ti\u1ebft v\u1edbi c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m v\u00e0 c\u00e1c b\u00ean li\u00ean quan tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m l\u00e0 c\u00f4ng c\u1ee5 c\u00f3 gi\u00e1 tr\u1ecb cho c\u00e1c t\u1ed5 ch\u1ee9c v\u00ec ch\u00fang cung c\u1ea5p c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 h\u00e0nh tr\u00ecnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng ho\u1eb7c kh\u00e1ch h\u00e0ng, gi\u00fap c\u00e1c nh\u00f3m x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m kh\u00f3 kh\u0103n v\u00e0 c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn. Ng\u01b0\u1ee3c l\u1ea1i, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn thi\u1ebft k\u1ebf hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 tr\u1ea3i nghi\u1ec7m t\u1ed5ng th\u1ec3 t\u1ed1t h\u01a1n cho ng\u01b0\u1eddi d\u00f9ng ho\u1eb7c kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<h3 style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m gi\u00fap \u00edch nh\u01b0 th\u1ebf n\u00e0o?<\/h3>\n<p>B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m t\u1ea1o ra m\u1ed9t l\u1ed9 tr\u00ecnh r\u00f5 r\u00e0ng cho c\u00e1c c\u00f4ng ty thi\u1ebft l\u1eadp c\u00e1c \u0111\u1ee3t ra m\u1eaft m\u1edbi b\u1eb1ng c\u00e1ch ph\u00e2n t\u00edch xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng. N\u00f3 c\u0169ng c\u00f3 hi\u1ec7u qu\u1ea3 \u0111\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi giao d\u1ecbch v\u1edbi kh\u00e1ch h\u00e0ng h\u00e0ng ng\u00e0y \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh doanh nghi\u1ec7p c\u1ee7a h\u1ecd th\u00e0nh c\u00f4ng.<\/p>\n<p>Tr\u00ean h\u1ebft, b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n nh\u1eefng s\u01a1 h\u1edf trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng so v\u1edbi c\u00e1c chi\u1ebfn l\u01b0\u1ee3c tr\u01b0\u1edbc \u0111\u00f3, t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 y\u00eau c\u1ea7u c\u00e1c c\u00f4ng ty th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc an to\u00e0n. Nh\u1eefng ng\u01b0\u1eddi ho\u1eb7c c\u00f4ng ty mu\u1ed1n bi\u1ebft t\u1ea5t c\u1ea3 v\u1ec1 h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 nh\u1eefng c\u1ea3m x\u00fac m\u00e0 h\u1ecd \u0111ang c\u1ea3m nh\u1eadn c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m cho s\u1ea3n ph\u1ea9m ti\u1ebfp theo c\u1ee7a h\u1ecd v\u00e0 thu \u0111\u01b0\u1ee3c nh\u1eefng l\u1ee3i \u00edch sau n\u00e0y.<\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">Tr\u1ea3i nghi\u1ec7m t\u00ednh n\u0103ng b\u1ea3n \u0111\u1ed3<\/h2>\n<p>B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m c\u00f3 m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng \u0111\u1ed9c \u0111\u00e1o cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng nh\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u gi\u00e1 tr\u1ecb t\u1eeb vi\u1ec7c s\u1eed d\u1ee5ng ch\u00fang. M\u1ed9t s\u1ed1 l\u1ee3i \u00edch n\u00e0y l\u00e0:<\/p>\n<ul>\n<li>N\u00f3 thu th\u1eadp nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1c nhau t\u1eeb nh\u1eefng ng\u01b0\u1eddi d\u00f9ng kh\u00e1c nhau v\u00e0 sau \u0111\u00f3 t\u1ed5ng h\u1ee3p t\u1ea5t c\u1ea3 ch\u00fang v\u00e0o m\u1ed9t khung. C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y cung c\u1ea5p s\u1ef1 hi\u1ec3u bi\u1ebft t\u1ed1i \u0111a v\u1edbi s\u1ed1 l\u01b0\u1ee3ng l\u1edbn c\u00e1c m\u1eabu kh\u00e1c nhau.<\/li>\n<\/ul>\n<ul>\n<li>B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m kh\u00f4ng g\u1eafn li\u1ec1n v\u1edbi m\u1ed9t kh\u00e1ch h\u00e0ng nh\u1ea5t \u0111\u1ecbnh m\u00e0 thu th\u1eadp nh\u1eefng tr\u1ea3i nghi\u1ec7m linh ho\u1ea1t cho m\u1ed9t k\u1ebft qu\u1ea3. H\u01a1n n\u1eefa, b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m kh\u00f4ng \u0111\u01b0\u1ee3c li\u00ean k\u1ebft v\u1edbi m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u ho\u1eb7c s\u1ea3n ph\u1ea9m c\u1ee5 th\u1ec3. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng so s\u00e1nh nhi\u1ec1u tr\u1ea3i nghi\u1ec7m v\u00e0 s\u1ea3n ph\u1ea9m kh\u00e1c nhau \u0111\u1ec3 t\u00ecm ra h\u00e0nh tr\u00ecnh ho\u00e0n h\u1ea3o.<\/li>\n<\/ul>\n<ul>\n<li>N\u00f3 m\u00f4 t\u1ea3 m\u1ecdi giai \u0111o\u1ea1n trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng, h\u00e0nh \u0111\u1ed9ng v\u00e0 c\u1ea3m x\u00fac c\u1ee7a h\u1ecd theo tr\u00ecnh t\u1ef1 th\u1eddi gian cho ng\u01b0\u1eddi d\u00f9ng.<\/li>\n<\/ul>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m mang l\u1ea1i \u0111i\u1ec1u g\u00ec?<\/h2>\n<p>B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m, b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c xu h\u01b0\u1edbng m\u1edbi v\u00e0 \u0111i\u1ec1u ch\u1ec9nh ch\u00fang \u0111\u1ec3 t\u1ea1o l\u1ee3i th\u1ebf cho th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a m\u00ecnh. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0m cho th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n n\u1ed5i b\u1eadt trong m\u1eaft ng\u01b0\u1eddi ti\u00eau d\u00f9ng m\u00e0 c\u00f2n \u0111\u00f3ng vai tr\u00f2 l\u00e0 c\u1ea7u n\u1ed1i trong vi\u1ec7c t\u1ea1o ra n\u1ec1n t\u1ea3ng th\u01b0\u01a1ng hi\u1ec7u v\u00e0 truy\u1ec1n th\u00f4ng l\u00e0nh m\u1ea1nh.<\/p>\n<p>Ngo\u00e0i ra, b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m c\u00f2n gi\u00fap x\u00e1c \u0111\u1ecbnh nh\u1eefng sai s\u00f3t trong c\u00e1c b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng kh\u00e1c. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 n\u1eb1m trong s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n ho\u1eb7c b\u00ean ngo\u00e0i th\u1ecb tr\u01b0\u1eddng. D\u00f9 b\u1eb1ng c\u00e1ch n\u00e0o, vi\u1ec7c s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m s\u1ebd gi\u00fap x\u00e1c \u0111\u1ecbnh c\u00e1c y\u1ebfu t\u1ed1 c\u00f3 th\u1ec3 gi\u00fap h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean hi\u1ec7u qu\u1ea3 v\u00e0 su\u00f4n s\u1ebb.<\/p>\n<p>B\u1eb1ng c\u00e1ch l\u1eadp b\u1ea3n \u0111\u1ed3 kinh nghi\u1ec7m, c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh v\u1ecb tr\u00ed c\u00e1c khu v\u1ef1c ti\u1ec1m n\u0103ng \u0111\u1ec3 \u0111\u1ea7u t\u01b0 ho\u1eb7c th\u0103ng ti\u1ebfn t\u00f9y theo t\u00ecnh tr\u1ea1ng t\u00e0i ch\u00ednh c\u1ee7a m\u00ecnh. Nh\u1eefng ti\u1ebfn b\u1ed9 n\u00e0y th\u01b0\u1eddng mang l\u1ea1i cho th\u01b0\u01a1ng hi\u1ec7u m\u1ed9t h\u00ecnh \u1ea3nh m\u1edbi trong l\u00f2ng c\u00f4ng ch\u00fang v\u00e0 m\u1edf \u0111\u01b0\u1eddng \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng s\u1ef1 tham gia c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>\n<p>B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m gi\u00fap x\u00e1c \u0111\u1ecbnh nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 nh\u1eefng g\u00ec h\u1ecd th\u00edch v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u. B\u1ea1n c\u00f3 th\u1ec3 n\u00e2ng cao nh\u1eefng t\u00ednh n\u0103ng \u0111\u00f3 ho\u1eb7c n\u00e2ng c\u1ea5p ch\u00fang \u0111\u1ec3 cung c\u1ea5p nh\u1eefng t\u00ednh n\u0103ng m\u1edbi cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">T\u1ea1i sao n\u00ean s\u1eed d\u1ee5ng B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m?<\/h2>\n<p>Lu\u00f4n c\u1ea7n ph\u1ea3i th\u1ec3 hi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n. N\u00f3 \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 c\u00e1c c\u00f4ng ty cho h\u1ecd bi\u1ebft nh\u1eefng \u0111i\u1ec3m c\u1ea7n c\u1ea3i thi\u1ec7n v\u00e0 nh\u1eefng g\u00ec c\u1ea7n kh\u1eafc ph\u1ee5c. N\u00f3 c\u0169ng ph\u1ee5c v\u1ee5 nh\u01b0 m\u1ed9t h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n v\u00e0 s\u1ef1 t\u01b0\u01a1ng t\u00e1c t\u1ed5ng th\u1ec3 v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u00e2y \u0111\u1ec1u l\u00e0 nh\u1eefng \u1ee9ng d\u1ee5ng quan tr\u1ecdng c\u1ee7a vi\u1ec7c l\u1eadp b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m v\u00e0 l\u00e0 nh\u1eefng l\u00fd do quan tr\u1ecdng khi\u1ebfn b\u1ea1n n\u00ean s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng n\u00e0y.<\/p>\n<p>S\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m gi\u00fap l\u1eadp danh m\u1ee5c m\u1ecdi \u0111i\u1ec3m ti\u1ebfp x\u00fac ho\u1eb7c giai \u0111o\u1ea1n c\u00f3 li\u00ean quan n\u01a1i ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n. \u0110i\u1ec1u n\u00e0y c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng ra quy\u1ebft \u0111\u1ecbnh v\u00e0 h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u trong s\u1ed1 ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u1ee7a b\u1ea1n. B\u1ea1n c\u00f3 th\u1ec3 thay \u0111\u1ed5i chuy\u1ec3n \u0111\u1ed9ng c\u1ee7a m\u00ecnh do t\u00ednh linh ho\u1ea1t c\u1ee7a b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m cho ph\u00e9p b\u1ea1n quy\u1ebft \u0111\u1ecbnh b\u01b0\u1edbc \u0111i ti\u1ebfp theo c\u1ee7a m\u00ecnh. \u0110i\u1ec1u n\u00e0y th\u01b0\u1eddng x\u1ea3y ra khi kh\u00e1ch h\u00e0ng \u0111ang th\u1ec3 hi\u1ec7n nh\u1eefng h\u00e0nh vi \u0111\u1eb7c bi\u1ec7t m\u00e0 b\u1ea3n ghi tr\u01b0\u1edbc \u0111\u00f3 ch\u01b0a bi\u1ebft \u0111\u1ebfn.<\/p>\n<p><strong><b>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/ideascale.com\/vi\/viblog\/cach-xay-dung-ban-do-trai-nghiem\/\">L\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 x\u00e2y d\u1ef1ng b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m?<\/a><\/b><\/strong><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">Tr\u1ea3i nghi\u1ec7m m\u1eabu b\u1ea3n \u0111\u1ed3<\/h2>\n<p>H\u1ea7u h\u1ebft c\u00e1c b\u1ea3n \u0111\u1ed3 kinh nghi\u1ec7m \u0111\u1ec1u t\u1eadp trung v\u00e0o m\u1ed9t nhi\u1ec7m v\u1ee5 ho\u1eb7c ch\u01b0\u01a1ng tr\u00ecnh ngh\u1ecb s\u1ef1 c\u1ee5 th\u1ec3 v\u00ec n\u00f3 gi\u00fap c\u00e1c c\u00f4ng ty \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ec5 d\u00e0ng h\u01a1n trong m\u1ed9t l\u0129nh v\u1ef1c c\u1ee5 th\u1ec3. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 h\u1ecd th\u01b0\u1eddng c\u00f3 xu h\u01b0\u1edbng c\u1ea3m x\u00fac t\u01b0\u01a1ng \u1ee9ng v\u1edbi nhi\u1ec1u giai \u0111o\u1ea1n ri\u00eang bi\u1ec7t tr\u1ea3i qua m\u1ed9t tr\u1ea3i nghi\u1ec7m \u0111\u01a1n l\u1ebb.<\/p>\n<p>Tuy nhi\u00ean, nh\u1eefng ng\u01b0\u1eddi mu\u1ed1n t\u1ea1o b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m c\u1ee7a ri\u00eang m\u00ecnh c\u00f3 th\u1ec3 ch\u1ecdn t\u1ea1o b\u1ea5t k\u1ef3 h\u00ecnh d\u1ea1ng ho\u1eb7c m\u1eabu n\u00e0o h\u1ecd mu\u1ed1n. C\u00e1c m\u1eabu bao g\u1ed3m h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u ho\u1eb7c s\u1ea3n ph\u1ea9m c\u1ee5 th\u1ec3. Gi\u1ea3i ph\u00e1p thay th\u1ebf kh\u00e1c bao g\u1ed3m l\u1eadp b\u1ea3n \u0111\u1ed3 kinh nghi\u1ec7m cho m\u1ed9t d\u1ef1 \u00e1n c\u1ee5 th\u1ec3 nh\u01b0 \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng. Ph\u1ea7n n\u00e0y s\u1ebd ph\u1ee9c t\u1ea1p h\u01a1n v\u00e0 c\u00f3 nhi\u1ec1u \u0111i\u1ec3m ti\u1ebfp x\u00fac c\u0169ng nh\u01b0 k\u00eanh h\u01a1n, trong khi nh\u1eefng ph\u1ea7n kh\u00e1c s\u1ebd t\u1eadp trung nhi\u1ec1u v\u00e0o c\u1ea3m x\u00fac h\u01a1n l\u00e0 c\u00e1c giai \u0111o\u1ea1n c\u1ee7a h\u00e0nh tr\u00ecnh.<\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">C\u00e1ch thu th\u1eadp d\u1eef li\u1ec7u b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m<\/h2>\n<p>B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c t\u1ea1o th\u00e0nh t\u1eeb nhi\u1ec1u th\u1ee9, nh\u01b0ng ch\u00fang ch\u1ee7 y\u1ebfu d\u1ef1a v\u00e0o d\u1eef li\u1ec7u c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Kh\u1ea3 n\u0103ng thu th\u1eadp \u00fd ki\u1ebfn \u200b\u200bc\u1ee7a kh\u00e1ch h\u00e0ng r\u1ea5t quan tr\u1ecdng v\u00ec n\u00f3 t\u1ea1o th\u00e0nh n\u1ec1n t\u1ea3ng c\u1ee7a b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m, nh\u01b0ng l\u00e0m c\u00e1ch n\u00e0o b\u1ea1n c\u00f3 th\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd? D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e1ch ph\u1ed5 bi\u1ebfn (v\u00e0 b\u00ed m\u1eadt) \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<ul>\n<li><b>Truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i<\/b><\/li>\n<\/ul>\n<p>T\u01b0\u01a1ng t\u00e1c tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt ti\u00ean ti\u1ebfn nh\u01b0ng hi\u1ec7u qu\u1ea3 \u0111\u1ec3 xem k\u1ebft qu\u1ea3 t\u01b0\u01a1ng t\u00e1c c\u1ee7a b\u1ea1n v\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng. C\u00e2u chuy\u1ec7n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c g\u1eedi t\u1edbi th\u01b0\u01a1ng hi\u1ec7u v\u1edbi s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 th\u1eadm ch\u00ed c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u0103ng tr\u00ean h\u1ed3 s\u01a1 m\u1ea1ng x\u00e3 h\u1ed9i b\u1eb1ng c\u00e1ch g\u1eafn th\u1ebb th\u01b0\u01a1ng hi\u1ec7u. \u0110\u00e2y l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 thu h\u00fat nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng quan tr\u1ecdng v\u00e0 kh\u00e1c bi\u1ec7t, v\u00e0 \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 th\u01b0\u01a1ng hi\u1ec7u, \u0111\u00e2y s\u1ebd l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p quan tr\u1ecdng \u0111\u1ec3 t\u1ea1o ra ph\u1ea3n h\u1ed3i.<\/p>\n<ul>\n<li><b>G\u1ecdi ng\u1eabu nhi\u00ean<\/b><\/li>\n<\/ul>\n<p>G\u1ecdi ng\u1eabu nhi\u00ean kh\u00f4ng ph\u1ea3i l\u00e0 c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u1ec3 nh\u1eadn ph\u1ea3n h\u1ed3i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng do s\u1ef1 c\u1ed1 k\u1ebft n\u1ed1i \u1edf m\u1ed9t s\u1ed1 n\u01a1i v\u00e0 m\u1ecdi ng\u01b0\u1eddi th\u01b0\u1eddng kh\u00f4ng mu\u1ed1n tr\u1ea3 l\u1eddi m\u1ed9t s\u1ed1 ng\u1eabu nhi\u00ean. Tuy nhi\u00ean, y\u1ebfu t\u1ed1 c\u01a1 b\u1ea3n l\u00e0 ph\u1ea3i bi\u1ebft ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111ang tr\u1ea3i nghi\u1ec7m g\u00ec sau khi t\u01b0\u01a1ng t\u00e1c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n. Ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u0169ng c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y b\u1ecb thu h\u00fat do s\u1ef1 quan t\u00e2m c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u d\u00e0nh cho h\u1ecd.<\/p>\n<ul>\n<li><b>Theo d\u00f5i trong s\u1ea3n ph\u1ea9m<\/b><\/li>\n<\/ul>\n<p>Theo d\u00f5i v\u00e0 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m th\u01b0\u1eddng c\u00f3 trong c\u00e1c \u1ee9ng d\u1ee5ng v\u00e0 s\u1ea3n ph\u1ea9m ph\u1ea7n m\u1ec1m v\u00ec ch\u00fang cho ph\u00e9p b\u1ea1n t\u1ef1 \u0111\u1ed9ng l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e1c h\u00e0nh \u0111\u1ed9ng v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/p>\n<p>Vi\u1ec7c s\u1eed d\u1ee5ng nh\u1eefng s\u1ea3n ph\u1ea9m nh\u01b0 v\u1eady c\u0169ng cho bi\u1ebft kh\u00e1ch h\u00e0ng ngh\u0129 g\u00ec v\u1ec1 m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u n\u00e0o \u0111\u00f3. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 ti\u1ebft l\u1ed9 th\u00f4ng tin quan tr\u1ecdng c\u00f3 li\u00ean quan tr\u1ef1c ti\u1ebfp \u0111\u1ebfn s\u1ea3n ph\u1ea9m. C\u00f3 th\u1ec3 m\u1ecdi ng\u01b0\u1eddi th\u1ea5y s\u1ea3n ph\u1ea9m r\u1ea5t tuy\u1ec7t v\u1eddi nh\u01b0ng h\u1ecd kh\u00f4ng th\u00edch s\u1ef1 li\u00ean t\u01b0\u1edfng \u0111\u1ebfn th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n<ul>\n<li><b>ph\u00e2n t\u00edch<\/b><\/li>\n<\/ul>\n<p>Ph\u00e2n t\u00edch l\u00e0 m\u1ed9t c\u00e1ch truy\u1ec1n th\u1ed1ng \u0111\u1ec3 xem t\u00ednh hi\u1ec7u qu\u1ea3 c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n \u0111\u1ed1i v\u1edbi c\u00f4ng ch\u00fang. Vi\u1ec7c s\u1eed d\u1ee5ng ph\u00e2n t\u00edch s\u1ebd gi\u1ea3i th\u00edch c\u1ea9n th\u1eadn c\u00e1c chi ti\u1ebft quan tr\u1ecdng v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi s\u1ea3n ph\u1ea9m. Ph\u00e2n t\u00edch gi\u00fap ch\u00fang t\u00f4i bi\u1ebft li\u1ec7u m\u1ed9t k\u1ef9 thu\u1eadt ho\u1eb7c c\u00f4ng c\u1ee5 c\u00f3 ho\u1ea1t \u0111\u1ed9ng hay kh\u00f4ng. \u0110\u00e2y l\u00e0 tr\u01b0\u1eddng h\u1ee3p c\u1ee7a b\u1ea3n \u0111\u1ed3 kinh nghi\u1ec7m; ph\u00e2n t\u00edch c\u1ee7a h\u1ecd \u0111\u01b0a ra m\u1ed9t b\u1ee9c tranh minh b\u1ea1ch v\u1ec1 hi\u1ec7u qu\u1ea3 c\u1ee7a h\u1ecd.<\/p>\n<p><strong><b>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/ideascale.com\/vi\/viblog\/ban-do-trai-nghiem-vs-khach-hang-hanh-trinh\/\"><span data-sheets-value=\"{'1':2,'2':'8 Useful Product Roadmap Examples '}\" data-sheets-userformat=\"{'2':6273,'3':{'1':0,'3':1},'10':2,'14':{'1':3,'3':1},'15':'Arial'}\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m so v\u1edbi B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng<\/span><\/a><\/b><\/strong><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">V\u00ed d\u1ee5 v\u1ec1 b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m<\/h2>\n<p><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">L\u1eadp b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd cho ph\u00e9p ch\u00fang ta h\u00ecnh dung v\u00e0 \u0111\u1ed3ng c\u1ea3m v\u1edbi h\u00e0nh tr\u00ecnh c\u1ee7a nh\u1eefng c\u00e1 nh\u00e2n kh\u00e1c nhau t\u01b0\u01a1ng t\u00e1c v\u1edbi m\u1ed9t s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ho\u1eb7c t\u1ed5 ch\u1ee9c. Trong ph\u00e2n \u0111o\u1ea1n blog n\u00e0y, ch\u00fang ta s\u1ebd kh\u00e1m ph\u00e1 ba v\u00ed d\u1ee5 ri\u00eang bi\u1ec7t v\u1ec1 b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m: B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean, B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng v\u00e0 B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. B\u1eb1ng c\u00e1ch \u0111i s\u00e2u v\u00e0o c\u00e1c v\u00ed d\u1ee5 n\u00e0y, ch\u00fang t\u00f4i s\u1ebd kh\u00e1m ph\u00e1 c\u00e1ch s\u1eed d\u1ee5ng t\u1eebng lo\u1ea1i b\u1ea3n \u0111\u1ed3 \u0111\u1ec3 n\u00e2ng cao v\u00e0 t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m t\u01b0\u01a1ng \u1ee9ng.<\/span><\/p>\n<h3 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\"><span style=\"color: var(--h3_typography-color); font-family: var(--h3_typography-font-family); font-size: var(--h3_typography-font-size); font-style: var(--h3_typography-font-style,normal); letter-spacing: var(--h3_typography-letter-spacing); text-transform: var(--h3_typography-text-transform); text-align: var(--awb-content-alignment); background-color: var(--awb-bg-color);\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean<\/span><\/h3>\n<p><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ec3 hi\u1ec3u v\u00e0 c\u1ea3i thi\u1ec7n h\u00e0nh tr\u00ecnh c\u1ee7a nh\u00e2n vi\u00ean trong t\u1ed5 ch\u1ee9c. N\u00f3 l\u00e0 s\u1ef1 th\u1ec3 hi\u1ec7n tr\u1ef1c quan v\u1ec1 s\u1ef1 t\u01b0\u01a1ng t\u00e1c, c\u1ea3m x\u00fac v\u00e0 \u0111i\u1ec3m ti\u1ebfp x\u00fac c\u1ee7a nh\u00e2n vi\u00ean t\u1eeb khi tuy\u1ec3n d\u1ee5ng \u0111\u1ebfn khi r\u1eddi kh\u1ecfi c\u00f4ng ty. B\u1ea3n \u0111\u1ed3 n\u00e0y gi\u00fap c\u00e1c chuy\u00ean gia nh\u00e2n s\u1ef1 v\u00e0 nh\u00e0 qu\u1ea3n l\u00fd x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m y\u1ebfu, \u0111i\u1ec3m m\u1ea1nh v\u00e0 c\u01a1 h\u1ed9i trong h\u00e0nh tr\u00ecnh c\u1ee7a nh\u00e2n vi\u00ean.<\/span><\/p>\n<p><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean \u0111i\u1ec3n h\u00ecnh c\u00f3 th\u1ec3 bao g\u1ed3m c\u00e1c giai \u0111o\u1ea1n sau:<\/span><\/p>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Tuy\u1ec3n d\u1ee5ng v\u00e0 gi\u1edbi thi\u1ec7u<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">H\u1ecdc t\u1eadp v\u00e0 ph\u00e1t tri\u1ec3n<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Kinh nghi\u1ec7m l\u00e0m vi\u1ec7c h\u00e0ng ng\u00e0y<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p v\u00e0 c\u01a1 h\u1ed9i<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Xu\u1ed1ng t\u00e0u v\u00e0 tho\u00e1t<\/span><\/li>\n<\/ul>\n<p><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">B\u1eb1ng c\u00e1ch t\u1ea1o B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 thi\u1ebft k\u1ebf chi\u1ebfn l\u01b0\u1ee3c nh\u00e2n s\u1ef1 c\u1ee7a m\u00ecnh t\u1ed1t h\u01a1n, x\u00e2y d\u1ef1ng v\u0103n h\u00f3a l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng chung c\u1ee7a nh\u00e2n vi\u00ean. V\u00ed d\u1ee5: vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m kh\u00f3 kh\u0103n trong qu\u00e1 tr\u00ecnh gi\u1edbi thi\u1ec7u c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn nh\u1eefng c\u1ea3i ti\u1ebfn trong \u0111\u00e0o t\u1ea1o v\u00e0 c\u1ed1 v\u1ea5n, gi\u00fap nh\u00e2n vi\u00ean h\u1ea1nh ph\u00fac h\u01a1n v\u00e0 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n.<\/span><\/p>\n<h3 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\"><span style=\"color: var(--h3_typography-color); font-family: var(--h3_typography-font-family); font-size: var(--h3_typography-font-size); font-style: var(--h3_typography-font-style,normal); letter-spacing: var(--h3_typography-letter-spacing); text-transform: var(--h3_typography-text-transform); text-align: var(--awb-content-alignment); background-color: var(--awb-bg-color);\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng<\/span><\/h3>\n<p><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng (UX) \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng d\u00e0nh cho c\u00e1c c\u00f4ng ty mong mu\u1ed1n cung c\u1ea5p tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 \u0111\u1eb7c bi\u1ec7t. B\u1ea3n \u0111\u1ed3 UX ph\u00e1c th\u1ea3o h\u00e0nh tr\u00ecnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng t\u1eeb th\u1eddi \u0111i\u1ec3m h\u1ecd bi\u1ebft \u0111\u1ebfn s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 cho \u0111\u1ebfn th\u1eddi \u0111i\u1ec3m h\u1ecd ho\u00e0n th\u00e0nh h\u00e0nh \u0111\u1ed9ng mong mu\u1ed1n. B\u1ea3n \u0111\u1ed3 n\u00e0y gi\u00fap nh\u00f3m thi\u1ebft k\u1ebf x\u00e1c \u0111\u1ecbnh c\u00e1c khu v\u1ef1c m\u00e0 ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 g\u1eb7p kh\u00f3 kh\u0103n ho\u1eb7c th\u1ea5t v\u1ecdng.<\/span><\/p>\n<p><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng ti\u00eau chu\u1ea9n th\u01b0\u1eddng bao g\u1ed3m c\u00e1c giai \u0111o\u1ea1n sau:<\/span><\/p>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Nh\u1eadn th\u1ee9c<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">T\u01b0\u01a1ng t\u00e1c ban \u0111\u1ea7u<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">T\u01b0\u01a1ng t\u00e1c v\u1edbi S\u1ea3n ph\u1ea9m ho\u1eb7c D\u1ecbch v\u1ee5<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Ph\u1ea3n h\u1ed3i v\u00e0 h\u1ed7 tr\u1ee3<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Chuy\u1ec3n \u0111\u1ed5i ho\u1eb7c h\u00e0nh \u0111\u1ed9ng mong mu\u1ed1n<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Tr\u1ea3i nghi\u1ec7m sau chuy\u1ec3n \u0111\u1ed5i<\/span><\/li>\n<\/ul>\n<p><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Ch\u1eb3ng h\u1ea1n, m\u1ed9t doanh nghi\u1ec7p th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m d\u1eebng trong h\u00e0nh tr\u00ecnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. N\u1ebfu h\u1ecd nh\u1eadn th\u1ea5y kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng th\u01b0\u1eddng b\u1ecf gi\u1ecf h\u00e0ng trong giai \u0111o\u1ea1n &#8220;T\u01b0\u01a1ng t\u00e1c v\u1edbi s\u1ea3n ph\u1ea9m&#8221;, th\u00ec h\u1ecd c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o vi\u1ec7c c\u1ea3i thi\u1ec7n m\u00f4 t\u1ea3 s\u1ea3n ph\u1ea9m, h\u00ecnh \u1ea3nh ho\u1eb7c quy tr\u00ecnh thanh to\u00e1n \u0111\u1ec3 gi\u1ea3m ma s\u00e1t v\u00e0 t\u0103ng chuy\u1ec3n \u0111\u1ed5i.<\/span><\/p>\n<h3 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\"><span style=\"color: var(--h3_typography-color); font-family: var(--h3_typography-font-family); font-size: var(--h3_typography-font-size); font-style: var(--h3_typography-font-style,normal); letter-spacing: var(--h3_typography-letter-spacing); text-transform: var(--h3_typography-text-transform); text-align: var(--awb-content-alignment); background-color: var(--awb-bg-color);\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/span><\/h3>\n<p><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 b\u1ea3n \u0111\u1ed3 CX, \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 s\u1ef1 tr\u00ecnh b\u00e0y tr\u1ef1c quan v\u1ec1 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac v\u00e0 t\u01b0\u01a1ng t\u00e1c kh\u00e1c nhau m\u00e0 kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n v\u1edbi doanh nghi\u1ec7p ho\u1eb7c th\u01b0\u01a1ng hi\u1ec7u trong to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh c\u1ee7a h\u1ecd, t\u1eeb nh\u1eadn th\u1ee9c v\u00e0 c\u00e2n nh\u1eafc ban \u0111\u1ea7u \u0111\u1ebfn h\u1ed7 tr\u1ee3 sau mua h\u00e0ng. B\u1ea3n \u0111\u1ed3 n\u00e0y <\/span><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 h\u00e0nh tr\u00ecnh t\u1ed5ng th\u1ec3 m\u00e0 kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n khi t\u01b0\u01a1ng t\u00e1c v\u1edbi m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u ho\u1eb7c t\u1ed5 ch\u1ee9c. B\u1ea3n \u0111\u1ed3 CX c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c s\u1ef1 h\u00e0i l\u00f2ng, l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n.<\/span><\/p>\n<p><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n c\u00f3 th\u1ec3 bao g\u1ed3m c\u00e1c giai \u0111o\u1ea1n sau:<\/span><\/p>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Nh\u1eadn th\u1ee9c v\u00e0 kh\u00e1m ph\u00e1<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Li\u00ean h\u1ec7 ban \u0111\u1ea7u<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">\u0110\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">T\u01b0\u01a1ng t\u00e1c sau mua h\u00e0ng<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">L\u00f2ng trung th\u00e0nh v\u00e0 s\u1ef1 \u1ee7ng h\u1ed9<\/span><\/li>\n<\/ul>\n<p><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">M\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh v\u1ec1 B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111ang ho\u1ea1t \u0111\u1ed9ng l\u00e0 m\u1ed9t chu\u1ed7i kh\u00e1ch s\u1ea1n x\u00e1c \u0111\u1ecbnh r\u1eb1ng quy tr\u00ecnh \u0111\u0103ng k\u00fd tr\u1ef1c tuy\u1ebfn c\u1ee7a h\u1ecd \u0111ang g\u00e2y ra s\u1ef1 ch\u1eadm tr\u1ec5 v\u00e0 th\u1ea5t v\u1ecdng trong giai \u0111o\u1ea1n &#8220;Li\u00ean h\u1ec7 ban \u0111\u1ea7u&#8221;. B\u1eb1ng c\u00e1ch h\u1ee3p l\u00fd h\u00f3a quy tr\u00ecnh \u0111\u0103ng k\u00fd v\u00e0 cung c\u1ea5p h\u01b0\u1edbng d\u1eabn r\u00f5 r\u00e0ng, h\u1ecd c\u00f3 th\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng \u0111\u1ea1t \u0111\u01b0\u1ee3c ho\u1ea1t \u0111\u1ed9ng kinh doanh l\u1eb7p l\u1ea1i.<\/span><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">B\u1ea3n \u0111\u1ed3 kinh nghi\u1ec7m t\u00f3m t\u1eaft \u01afu \u0111i\u1ec3m<\/h2>\n<p>B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m c\u00f3 nhi\u1ec1u l\u1ee3i \u00edch. M\u1ed9t s\u1ed1 trong \u0111\u00f3 t\u1eadp trung v\u00e0o h\u00e0nh vi c\u1ee7a con ng\u01b0\u1eddi v\u00e0 m\u1ed9t s\u1ed1 kh\u00e1c l\u1ea5y s\u1ea3n ph\u1ea9m l\u00e0m trung t\u00e2m.<\/p>\n<p>B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m cung c\u1ea5p c\u00e1i nh\u00ecn t\u1ed5ng quan \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 m\u1ecdi t\u00ecnh hu\u1ed1ng v\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng trong su\u1ed1t h\u00e0nh tr\u00ecnh. N\u00f3 cho ph\u00e9p c\u00e1c c\u00f4ng ty thay \u0111\u1ed5i chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a h\u1ecd \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi d\u00f9ng t\u1ed1t h\u01a1n m\u00e0 kh\u00f4ng l\u00e3ng ph\u00ed th\u1eddi gian.<\/p>\n<p>Do c\u00e1ch ti\u1ebfp c\u1eadn l\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m n\u00ean c\u00f3 nhi\u1ec1u c\u01a1 h\u1ed9i \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 thu\u1eadn l\u1ee3i t\u1eeb b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m. B\u1eb1ng c\u00e1ch n\u00e0y, c\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o v\u1ecb tr\u00ed c\u1ee7a m\u00ecnh tr\u00ean th\u1ecb tr\u01b0\u1eddng, t\u1ea1o ra s\u1ef1 t\u01b0\u01a1ng t\u00e1c t\u1ed1t h\u01a1n v\u1edbi ng\u01b0\u1eddi d\u00f9ng v\u00e0 gi\u1edbi thi\u1ec7u l\u1ea1i s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng t\u1ef1 n\u1ebfu c\u1ea7n thi\u1ebft.<\/p>\n<p>B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng ph\u00e2n t\u00edch t\u1eeb m\u1ed9t g\u00f3c nh\u00ecn ho\u00e0n to\u00e0n kh\u00e1c. H\u1ecd c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc m\u1ed9t s\u1ed1 sai s\u00f3t v\u00e0 s\u01a1 h\u1edf v\u00e0 \u0111\u1ea3m b\u1ea3o v\u1ecb tr\u00ed c\u0169ng nh\u01b0 danh ti\u1ebfng c\u1ee7a m\u00ecnh kh\u00f4ng b\u1ecb sa s\u00fat.<\/p>\n<p><strong><b>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/ideascale.com\/vi\/viblog\/ung-dung-ban-do-trai-nghiem\/\">Tr\u1ea3i nghi\u1ec7m \u1ee9ng d\u1ee5ng b\u1ea3n \u0111\u1ed3<\/a><\/b><\/strong><\/p>\n<h2 class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">Ph\u1ea7n k\u1ebft lu\u1eadn<\/h2>\n<p>M\u1ed9t \u0111i\u1ec1u \u0111\u1ed9c \u0111\u00e1o v\u00e0 c\u00f3 t\u00e1c \u0111\u1ed9ng c\u1ee7a b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m l\u00e0 c\u00e1c ph\u00e2n t\u00edch v\u00e0 d\u1ef1 \u0111o\u00e1n li\u00ean quan \u0111\u1ebfn th\u1ecb tr\u01b0\u1eddng. Tuy nhi\u00ean, c\u00e1c l\u1ef1a ch\u1ecdn thay th\u1ebf kh\u00e1c cho b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m, nh\u01b0 b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng, ho\u1ea1t \u0111\u1ed9ng h\u01a1i kh\u00e1c m\u1ed9t ch\u00fat nh\u01b0ng mang l\u1ea1i k\u1ebft qu\u1ea3 r\u00f5 r\u00e0ng.<\/p>\n<p>Cu\u1ed1i c\u00f9ng, h\u00e3y ch\u1ecdn b\u1ea3n \u0111\u1ed3 ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p v\u00e0 v\u1ecb tr\u00ed th\u1ecb tr\u01b0\u1eddng c\u1ee7a b\u1ea1n, \u0111\u1ed3ng th\u1eddi c\u1ed1 g\u1eafng tri\u1ec3n khai b\u1ea3n \u0111\u1ed3 kinh nghi\u1ec7m cho m\u1ed9t v\u1ea5n \u0111\u1ec1 nh\u1ea5t \u0111\u1ecbnh m\u00e0 b\u1ea1n c\u1ea7n t\u00ecm c\u00e2u tr\u1ea3 l\u1eddi c\u1ee5 th\u1ec3 \u0111\u1ec3 c\u1ea3i thi\u1ec7n th\u01b0\u01a1ng hi\u1ec7u ho\u1eb7c t\u00ecnh h\u00ecnh c\u1ee7a c\u00f4ng ty b\u1ea1n.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m l\u00e0 m\u1ed9t b\u1ea3ng theo d\u00f5i cho th\u1ea5y kh\u00e1ch h\u00e0ng \u0111ang ngh\u0129 g\u00ec v\u00e0 h\u1ecd c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 Fresco.<\/p>\n","protected":false},"author":72,"featured_media":83845,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4437],"tags":[],"contributor":[4619],"class_list":["post-83844","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-viblog","contributor-paul-vanzandt-vi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, t\u00ednh n\u0103ng, m\u1eabu, v\u00ed d\u1ee5 v\u00e0 \u01b0u \u0111i\u1ec3m<\/title>\n<meta name=\"description\" content=\"B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 m\u1ed9t h\u00ecnh \u1ea3nh tr\u1ef1c quan chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c t\u1ea1o ra m\u1ed9t c\u00e1ch t\u1ec9 m\u1ec9 \u0111\u1ec3 minh h\u1ecda to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, g\u00f3i g\u1ecdn s\u1ef1 hi\u1ec3u bi\u1ebft chung v\u1ec1 h\u00e0nh vi c\u1ee7a con ng\u01b0\u1eddi \u0111\u1ed3ng th\u1eddi \u0111i\u1ec1u ch\u1ec9nh nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 c\u00e1c s\u1eafc th\u00e1i \u0111\u1ed9c \u0111\u00e1o c\u1ee7a m\u1ed9t doanh nghi\u1ec7p ho\u1eb7c s\u1ea3n ph\u1ea9m c\u1ee5 th\u1ec3. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1c t\u00ednh n\u0103ng, m\u1eabu, v\u00ed d\u1ee5 v\u00e0 l\u1ee3i th\u1ebf c\u1ee7a b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ideascale.com\/vi\/viblog\/trai-nghiem-ban-do-dinh-nghia\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, t\u00ednh n\u0103ng, m\u1eabu, v\u00ed d\u1ee5 v\u00e0 \u01b0u \u0111i\u1ec3m\" \/>\n<meta property=\"og:description\" content=\"B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 m\u1ed9t h\u00ecnh \u1ea3nh tr\u1ef1c quan chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c t\u1ea1o ra m\u1ed9t c\u00e1ch t\u1ec9 m\u1ec9 \u0111\u1ec3 minh h\u1ecda to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, g\u00f3i g\u1ecdn s\u1ef1 hi\u1ec3u bi\u1ebft chung v\u1ec1 h\u00e0nh vi c\u1ee7a con ng\u01b0\u1eddi \u0111\u1ed3ng th\u1eddi \u0111i\u1ec1u ch\u1ec9nh nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 c\u00e1c s\u1eafc th\u00e1i \u0111\u1ed9c \u0111\u00e1o c\u1ee7a m\u1ed9t doanh nghi\u1ec7p ho\u1eb7c s\u1ea3n ph\u1ea9m c\u1ee5 th\u1ec3. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1c t\u00ednh n\u0103ng, m\u1eabu, v\u00ed d\u1ee5 v\u00e0 l\u1ee3i th\u1ebf c\u1ee7a b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ideascale.com\/vi\/viblog\/trai-nghiem-ban-do-dinh-nghia\/\" \/>\n<meta property=\"og:site_name\" content=\"IdeaScale\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ideascale\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-21T18:56:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-20T12:45:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ideascale.com\/wp-content\/uploads\/2022\/03\/Experience-Map-Illustration.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"625\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Moinul Alam\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ideascale\" \/>\n<meta name=\"twitter:site\" content=\"@ideascale\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Moinul Alam\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"28 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ideascale.com\/vi\/viblog\/trai-nghiem-ban-do-dinh-nghia\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/ideascale.com\/vi\/viblog\/trai-nghiem-ban-do-dinh-nghia\/\"},\"author\":{\"name\":\"Moinul Alam\",\"@id\":\"http:\/\/ideascale.com\/vi\/#\/schema\/person\/548a157b52ddaa368a8914d8e36b8373\"},\"headline\":\"B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m l\u00e0 g\u00ec? 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