{"id":83841,"date":"2022-03-23T17:29:06","date_gmt":"2022-03-23T21:29:06","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/ung-dung-ban-do-trai-nghiem\/"},"modified":"2024-06-20T08:54:06","modified_gmt":"2024-06-20T12:54:06","slug":"ung-dung-ban-do-trai-nghiem","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/ung-dung-ban-do-trai-nghiem\/","title":{"rendered":"Tr\u1ea3i nghi\u1ec7m \u1ee9ng d\u1ee5ng b\u1ea3n \u0111\u1ed3 gi\u00fap t\u1ea1o s\u1ef1 \u0111\u1ed3ng c\u1ea3m cho ng\u01b0\u1eddi d\u00f9ng c\u1ee7a b\u1ea1n"},"content":{"rendered":"\r\n

\u0110\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ed5i m\u1edbi hi\u1ec7u qu\u1ea3, m\u1ecdi ng\u01b0\u1eddi \u0111\u00e3 ngh\u0129 ra nhi\u1ec1u k\u1ef9 thu\u1eadt kh\u00e1c nhau \u0111\u1ec3 c\u1ea5u tr\u00fac c\u00e1c bu\u1ed5i \u0111\u1ed9ng n\u00e3o c\u1ee7a m\u00ecnh. \u0110i\u1ec3m chung c\u1ee7a nh\u1eefng bu\u1ed5i \u0111\u1ed9ng n\u00e3o n\u00e0y lu\u00f4n c\u00f3 l\u00e0 s\u1ef1 t\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u1ec3 ki\u1ec3m tra v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, m\u1ed9t m\u1eabu th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng l\u00e0 b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m. M\u1eb7c d\u00f9 c\u1ea5u tr\u00fac n\u00e0y h\u1eefu \u00edch trong vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng nh\u01b0ng c\u00f3 nhi\u1ec1u \u1ee9ng d\u1ee5ng b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m quan tr\u1ecdng kh\u00e1c m\u00e0 ch\u00fang ta c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd ph\u00e1c th\u1ea3o m\u1ed9t s\u1ed1 \u1ee9ng d\u1ee5ng b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m n\u00e0y v\u00e0 th\u1ea3o lu\u1eadn l\u00fd do t\u1ea1i sao ch\u00fang l\u1ea1i h\u1eefu \u00edch \u0111\u1ebfn v\u1eady.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n

Tr\u1ea3i nghi\u1ec7m \u1ee9ng d\u1ee5ng b\u1ea3n \u0111\u1ed3<\/h2>\r\n\r\n\r\n\r\n

C\u00f3 nhi\u1ec1u \u1ee9ng d\u1ee5ng b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m trong \u0111\u00f3 c\u00e1c m\u1eabu n\u00e0y \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o ra h\u00e0nh tr\u00ecnh t\u01b0\u01a1ng t\u00e1c gi\u1eefa ng\u01b0\u1eddi ti\u00eau d\u00f9ng\/s\u1ea3n ph\u1ea9m t\u1ed1t h\u01a1n. Tuy nhi\u00ean, trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i \u0111\u00e3 th\u1ea3o lu\u1eadn v\u1ec1 m\u1ed9t s\u1ed1 \u1ee9ng d\u1ee5ng ch\u00ednh c\u1ee7a b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m<\/a> .<\/p>\r\n\r\n\r\n\r\n

Khi th\u01b0\u01a1ng hi\u1ec7u mu\u1ed1n \u00e1p d\u1ee5ng c\u00e1ch ti\u1ebfp c\u1eadn h\u01b0\u1edbng t\u1edbi kh\u00e1ch h\u00e0ng<\/h3>\r\n\r\n\r\n\r\n

M\u1ed9t trong nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m l\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn h\u01b0\u1edbng t\u1edbi kh\u00e1ch h\u00e0ng. N\u1ebfu c\u00f4ng ty c\u1ee7a b\u1ea1n \u0111ang mu\u1ed1n nh\u1ea5n m\u1ea1nh c\u00e1ch ti\u1ebfp c\u1eadn h\u01b0\u1edbng \u0111\u1ebfn kh\u00e1ch h\u00e0ng, th\u00ec vi\u1ec7c l\u1eadp b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m s\u1ebd l\u00e0 \u0111i\u1ec1u ph\u00f9 h\u1ee3p v\u1edbi b\u1ea1n.<\/p>\r\n\r\n\r\n\r\n

B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m<\/a> t\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m t\u1ed5ng h\u1ee3p c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, cho ph\u00e9p b\u1ea1n t\u1ea1o c\u00e1c giai \u0111o\u1ea1n c\u1ee5 th\u1ec3 th\u1ec3 hi\u1ec7n c\u00e1c giai \u0111o\u1ea1n trong h\u00e0nh tr\u00ecnh chung c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y gi\u00fap t\u1ea1o s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi ng\u01b0\u1eddi d\u00f9ng v\u00e0 l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c h\u01b0\u1edbng t\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\r\n\r\n\r\n\r\n

Ki\u1ec3m tra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/h3>\r\n\r\n\r\n\r\n

Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 s\u1ebd quan t\u00e2m \u0111\u1ebfn vi\u1ec7c \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd v\u1edbi th\u01b0\u01a1ng hi\u1ec7u ho\u1eb7c s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. B\u1ea1n c\u00f3 th\u1ec3 h\u00ecnh dung r\u00f5 r\u00e0ng t\u00ecnh hu\u1ed1ng b\u1eb1ng c\u00e1ch l\u1eadp b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m v\u00e0 l\u1eadp k\u1ebf ho\u1ea1ch cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp ho\u1eb7c gi\u00e1n ti\u1ebfp \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>\r\n\r\n\r\n\r\n

S\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m<\/a> \u0111\u1ec3 ki\u1ec3m tra h\u00e0nh tr\u00ecnh c\u1ee7a h\u1ecd v\u00e0 t\u00ecm ra ph\u01b0\u01a1ng ph\u00e1p c\u1ea3i ti\u1ebfn l\u00e0 m\u1ed9t trong nh\u1eefng \u1ee9ng d\u1ee5ng b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m quan tr\u1ecdng nh\u1ea5t v\u00e0 c\u00f3 th\u1ec3 l\u00e0 l\u00fd do khi\u1ebfn nh\u00f3m c\u1ee7a b\u1ea1n s\u1eed d\u1ee5ng m\u1eabu n\u00e0y.<\/p>\r\n\r\n\r\n\r\n

Gi\u1ea3i quy\u1ebft c\u00e1c \u0111i\u1ec3m kh\u00f3 kh\u0103n c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\r\n\r\n\r\n\r\n

N\u1ebfu b\u1ea1n g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c hi\u1ec3u nh\u1eefng g\u00ec ng\u01b0\u1eddi ti\u00eau d\u00f9ng mong \u0111\u1ee3i \u1edf b\u1ea1n, h\u00e3y s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m<\/a> v\u00e0 ph\u00e2n t\u00edch to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh kh\u00e1m ph\u00e1 c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Vi\u1ec7c m\u00f4 t\u1ea3 c\u00e1c giai \u0111o\u1ea1n c\u1ee5 th\u1ec3 trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 \u0111\u1ec3 kh\u00e1m ph\u00e1 xem h\u1ecd g\u1eb7p kh\u00f3 kh\u0103n nh\u01b0 th\u1ebf n\u00e0o. Sau khi t\u00ecm hi\u1ec3u th\u00f4ng tin n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng nh\u1eafm m\u1ee5c ti\u00eau v\u00e0o c\u00e1c giai \u0111o\u1ea1n r\u1eafc r\u1ed1i \u0111\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c h\u01a1n.<\/p>\r\n\r\n\r\n\r\n

C\u1ea3i thi\u1ec7n s\u1ef1 h\u1ee3p t\u00e1c<\/h3>\r\n\r\n\r\n\r\n

Vi\u1ec7c t\u00edch h\u1ee3p c\u1ed9ng t\u00e1c th\u1eadt d\u1ec5 d\u00e0ng khi s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m. B\u1ea1n c\u00f3 th\u1ec3 th\u00eam nhi\u1ec1u ng\u01b0\u1eddi v\u00e0o b\u1ea3ng \u0111\u1ec3 t\u1ea5t c\u1ea3 h\u1ecd c\u00f3 th\u1ec3 truy c\u1eadp th\u00f4ng tin v\u00e0 \u0111\u00f3ng g\u00f3p theo c\u00e1ch ri\u00eang c\u1ee7a h\u1ecd. Vi\u1ec7c t\u00edch h\u1ee3p nhi\u1ec1u quan \u0111i\u1ec3m tr\u00ean di\u1ec5n \u0111\u00e0n l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ed9t tr\u1ea3i nghi\u1ec7m nh\u1ea5t \u0111\u1ecbnh \u0111\u01b0\u1ee3c nh\u00ecn nh\u1eadn t\u1eeb m\u1ecdi g\u00f3c \u0111\u1ed9 c\u00f3 th\u1ec3 v\u00e0 \u0111\u01b0\u1ee3c ph\u00e2n t\u00edch b\u1edfi nhi\u1ec1u ng\u01b0\u1eddi. \u0110i\u1ec1u n\u00e0y mang l\u1ea1i cho b\u1ea1n c\u01a1 h\u1ed9i t\u1ed1t nh\u1ea5t \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh th\u00e0nh c\u00f4ng h\u01b0\u1edbng h\u00e0nh \u0111\u1ed9ng ch\u00ednh x\u00e1c trong b\u1ea5t k\u1ef3 t\u00ecnh hu\u1ed1ng n\u00e0o.<\/p>\r\n\r\n\r\n\r\n

Trong vi\u1ec7c th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m<\/h3>\r\n\r\n\r\n\r\n

\u0110\u1ecbnh h\u01b0\u1edbng ng\u01b0\u1eddi ti\u00eau d\u00f9ng trong chi\u1ebfn l\u01b0\u1ee3c kinh doanh h\u01b0\u1edbng ngo\u1ea1i l\u00e0 quan tr\u1ecdng, nh\u01b0ng b\u1ea3n \u0111\u1ed3 kinh nghi\u1ec7m<\/a> c\u0169ng cho ph\u00e9p b\u1ea1n \u01b0u ti\u00ean kh\u00e1ch h\u00e0ng trong ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9. To\u00e0n b\u1ed9 m\u1ee5c \u0111\u00edch c\u1ee7a b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m l\u00e0 t\u00ecm hi\u1ec3u c\u1ea3m gi\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u0111a h\u00f3a s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd v\u1edbi c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a h\u1ecd. B\u1ea3n \u0111\u1ed3 kinh nghi\u1ec7m gi\u00fap x\u00e2y d\u1ef1ng t\u00e2m l\u00fd n\u00e0y trong ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9 b\u1eb1ng c\u00e1ch bao g\u1ed3m nhi\u1ec1u ng\u01b0\u1eddi trong m\u1ed7i ho\u1ea1t \u0111\u1ed9ng v\u00e0 nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng trong ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9.<\/p>\r\n\r\n\r\n\r\n

\u0110\u1ec3 ra m\u1eaft ho\u1eb7c gi\u1edbi thi\u1ec7u m\u1ed9t s\u1ea3n ph\u1ea9m m\u1edbi<\/h3>\r\n\r\n\r\n\r\n

B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m<\/a> r\u1ea5t h\u1eefu \u00edch cho doanh nghi\u1ec7p khi mu\u1ed1n tung ra th\u1ecb tr\u01b0\u1eddng ho\u1eb7c gi\u1edbi thi\u1ec7u m\u1ed9t s\u1ea3n ph\u1ea9m m\u1edbi. Nhi\u1ec1u c\u00f4ng ty ph\u00e2n t\u00edch \u0111i\u1ec1u ki\u1ec7n th\u1ecb tr\u01b0\u1eddng, t\u1ef7 gi\u00e1 v\u00e0 \u00fd ki\u1ebfn \u200b\u200bc\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng. T\u1ea5t c\u1ea3 nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u00e0o b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng \u0111\u1ec3 ph\u00e2n t\u00edch c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap m\u1ecdi ng\u01b0\u1eddi hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec c\u00f4ng ch\u00fang \u0111\u00e3 s\u1eb5n s\u00e0ng v\u00e0 nh\u1eefng g\u00ec b\u1ea1n kh\u00f4ng n\u00ean c\u00e2n nh\u1eafc \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch ph\u00f9 h\u1ee3p.<\/p>\r\n

T\u00ecm hi\u1ec3u th\u00eam: B\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m l\u00e0 g\u00ec?<\/a> <\/b><\/strong><\/span><\/p>\r\n\r\n\r\n\r\n

Ph\u1ea7n k\u1ebft lu\u1eadn<\/h2>\r\n\r\n\r\n\r\n

Nh\u1eefng \u1ee9ng d\u1ee5ng b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m n\u00e0y c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng trong nhi\u1ec1u t\u00ecnh hu\u1ed1ng kh\u00e1c nhau v\u00e0 thu \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 t\u00edch c\u1ef1c khi t\u1ea1o ra m\u1ed9t s\u1ea3n ph\u1ea9m l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m. N\u1ebfu b\u1ea1n th\u00edch b\u00e0i vi\u1ebft n\u00e0y, h\u00e3y theo d\u00f5i B\u1ea3ng tr\u1eafng IdeaScale<\/a> \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m v\u00e0 c\u00e1c l\u1ee3i \u00edch kh\u00e1c nhau c\u1ee7a ch\u00fang.<\/p>\r\n\r\n\r\n","protected":false},"excerpt":{"rendered":"

C\u00e1c \u1ee9ng d\u1ee5ng b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m bao g\u1ed3m c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng, t\u1ea1o v\u0103n h\u00f3a kh\u00e1ch h\u00e0ng v\u00e0 c\u1ea3i thi\u1ec7n s\u1ef1 c\u1ed9ng t\u00e1c.<\/p>\n","protected":false},"author":72,"featured_media":83842,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4437],"tags":[],"contributor":[4619],"class_list":["post-83841","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-viblog","contributor-paul-vanzandt-vi"],"yoast_head":"\nTr\u1ea3i nghi\u1ec7m \u1ee9ng d\u1ee5ng b\u1ea3n \u0111\u1ed3 gi\u00fap t\u1ea1o s\u1ef1 \u0111\u1ed3ng c\u1ea3m cho ng\u01b0\u1eddi d\u00f9ng c\u1ee7a b\u1ea1n<\/title>\n<meta name=\"description\" content=\"Tr\u1ea3i nghi\u1ec7m \u1ee9ng d\u1ee5ng b\u1ea3n \u0111\u1ed3 x\u00e2y d\u1ef1ng s\u1ef1 \u0111\u1ed3ng c\u1ea3m c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. 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