{"id":83826,"date":"2022-03-30T15:40:30","date_gmt":"2022-03-30T19:40:30","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/loi-the-cua-ban-do-cau-chuyen\/"},"modified":"2024-06-20T02:34:40","modified_gmt":"2024-06-20T06:34:40","slug":"loi-the-cua-ban-do-cau-chuyen","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/loi-the-cua-ban-do-cau-chuyen\/","title":{"rendered":"6 l\u1ee3i th\u1ebf l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n \u0111\u1ed9c \u0111\u00e1o"},"content":{"rendered":"
<\/p>\n

L\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n l\u00e0 qu\u00e1 tr\u00ecnh ph\u00e2n t\u00edch c\u00e2u chuy\u1ec7n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 nh\u1eb1m c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng chung c\u1ee7a h\u1ecd. N\u00f3 l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 tr\u1ef1c quan gi\u00fap l\u00e0m n\u1ed5i b\u1eadt c\u00e1c giai \u0111o\u1ea1n, c\u1ea3m x\u00fac v\u00e0 k\u1ebft qu\u1ea3 c\u1ee5 th\u1ec3 trong h\u00e0nh tr\u00ecnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. C\u00f3 th\u1ec3 t\u00e1ch bi\u1ec7t c\u00e1c giai \u0111o\u1ea1n n\u00e0y v\u00e0 hi\u1ec3u c\u00e1ch c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m l\u00e0 m\u1ed9t b\u00e0i t\u1eadp r\u1ea5t c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd n\u00eau b\u1eadt nh\u1eefng l\u1ee3i th\u1ebf c\u1ee7a vi\u1ec7c l\u1eadp b\u1ea3n \u0111\u1ed3 s\u00e1u t\u1ea7ng th\u1ec3 hi\u1ec7n l\u1ee3i \u00edch m\u00e0 ch\u00fang mang l\u1ea1i cho doanh nghi\u1ec7p.<\/p>\n<\/p>\n

\u01afu \u0111i\u1ec3m c\u1ee7a b\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n<\/h2>\n<\/p>\n

Gi\u1ed1ng nh\u01b0 c\u00e1c m\u1eabu h\u1eefu \u00edch kh\u00e1c, b\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n c\u00f3 nh\u1eefng \u01b0u \u0111i\u1ec3m v\u00e0 nh\u1eefng g\u00ec ch\u00fang cung c\u1ea5p cho th\u1ecb tr\u01b0\u1eddng. Nh\u1edd kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch m\u1ea1nh m\u1ebd, n\u00f3 cho ph\u00e9p ch\u1ee7 s\u1edf h\u1eefu th\u01b0\u01a1ng hi\u1ec7u bi\u1ebft nh\u1eefng g\u00ec c\u1ea7n c\u1ea3i thi\u1ec7n v\u00e0 nh\u1eefng g\u00ec h\u1ecd c\u1ea7n t\u1eadp trung \u0111\u1ec3 mang l\u1ea1i s\u1ef1 thay \u0111\u1ed5i cho s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh. B\u00e0i vi\u1ebft n\u00e0y \u0111\u1ec1 c\u1eadp \u0111\u1ebfn nh\u1eefng l\u1ee3i \u00edch kh\u00e1c nhau c\u1ee7a vi\u1ec7c l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n. Nh\u1eefng l\u1ee3i \u00edch n\u00e0y \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea d\u01b0\u1edbi \u0111\u00e2y.<\/p>\n<\/p>\n

1. \u0110\u1ecbnh h\u01b0\u1edbng kh\u00e1ch h\u00e0ng<\/h3>\n<\/p>\n

B\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n<\/a> l\u00e0 t\u1ea5t c\u1ea3 v\u1ec1 h\u00e0nh tr\u00ecnh, tr\u1ea3i nghi\u1ec7m v\u00e0 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a kh\u00e1ch h\u00e0ng d\u1eabn \u0111\u1ebfn s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 s\u1ea3n ph\u1ea9m. B\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n kh\u00f4ng t\u1eadp trung v\u00e0o b\u1ea5t k\u1ef3 y\u1ebfu t\u1ed1 n\u00e0o kh\u00e1c ngo\u1ea1i tr\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 t\u00edch h\u1ee3p d\u1eef li\u1ec7u ch\u00ednh x\u00e1c v\u1ec1 c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m.<\/p>\n<\/p>\n

C\u00e1c m\u1eabu kh\u00e1c tr\u00ecnh b\u00e0y chi ti\u1ebft v\u1ec1 c\u1ea3 nh\u1eefng ph\u1ea7n c\u1ea7n thi\u1ebft v\u00e0 kh\u00f4ng c\u1ea7n thi\u1ebft trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng, v\u00e0 c\u00e1c m\u1eabu kh\u00e1c (nh\u01b0 b\u1ea3n thi\u1ebft k\u1ebf d\u1ecbch v\u1ee5) th\u1eadm ch\u00ed c\u00f2n \u0111i s\u00e2u v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9 \u0111\u1eb1ng sau m\u1ed9t doanh nghi\u1ec7p. M\u1ed9t trong nh\u1eefng l\u1ee3i th\u1ebf t\u1ed1t nh\u1ea5t c\u1ee7a vi\u1ec7c l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n l\u00e0 n\u00f3 ch\u1ec9 t\u1eadp trung v\u00e0o c\u00e1c h\u00e0nh \u0111\u1ed9ng do kh\u00e1ch h\u00e0ng \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 c\u00e1ch nh\u1eefng h\u00e0nh \u0111\u1ed9ng n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n theo quan \u0111i\u1ec3m c\u1ee7a h\u1ecd.<\/p>\n<\/p>\n

2. T\u1ea1o s\u1ef1 hi\u1ec3u bi\u1ebft chung<\/h3>\n<\/p>\n

Khi b\u1ea1n x\u00e2y d\u1ef1ng s\u01a1 \u0111\u1ed3 c\u00e2u chuy\u1ec7n<\/a> cho s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh, m\u1ecdi ng\u01b0\u1eddi trong nh\u00f3m c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 c\u1ed9ng t\u00e1c \u0111\u1ec3 ph\u00e1t hi\u1ec7n nh\u1eefng g\u00ec c\u00f2n thi\u1ebfu v\u00e0 x\u00e1c \u0111\u1ecbnh nh\u1eefng g\u00ec c\u1ea7n ph\u1ea3i l\u00e0m. B\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n l\u00e0 m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 x\u00e2y d\u1ef1ng s\u1ef1 hi\u1ec3u bi\u1ebft chung v\u1ec1 m\u1ed9t v\u1ea5n \u0111\u1ec1. Nh\u1edd t\u00ednh ch\u00ednh x\u00e1c c\u1ee7a m\u00ecnh, h\u1ecd \u0111\u00e3 cung c\u1ea5p th\u00e0nh c\u00f4ng s\u1ef1 hi\u1ec3u bi\u1ebft chung cho t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi tham gia d\u1ef1 \u00e1n.<\/p>\n<\/p>\n

Gi\u1eef m\u1ecdi ng\u01b0\u1eddi c\u00f9ng quan \u0111i\u1ec3m s\u1ebd c\u00f3 hi\u1ec7u qu\u1ea3, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong c\u00e1c d\u1ef1 \u00e1n m\u00e0 b\u1ea1n c\u1ea7n nh\u00f3m c\u1ee7a m\u00ecnh c\u00f9ng quan \u0111i\u1ec3m thay v\u00ec c\u00f3 nhi\u1ec1u \u00fd ki\u1ebfn \u200b\u200bc\u00f3 th\u1ec3 g\u00e2y t\u1ed5n h\u1ea1i cho c\u00e1c b\u01b0\u1edbc ti\u1ebfp theo li\u00ean quan \u0111\u1ebfn vi\u1ec7c ra m\u1eaft s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n.<\/p>\n<\/p>\n

3. Cung c\u1ea5p c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\n<\/p>\n

M\u1ed9t s\u1ed1 m\u1eabu cung c\u1ea5p chi ti\u1ebft r\u1ed9ng r\u00e3i v\u1ec1 m\u1ecdi th\u1ee9 v\u00e0 m\u1ecdi th\u1ee9 li\u00ean quan \u0111\u1ebfn h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u01b0ng \u0111i\u1ec1u n\u00e0y kh\u00f4ng x\u1ea3y ra v\u1edbi b\u1ea3n \u0111\u1ed3 ng\u01b0\u1eddi d\u00f9ng. B\u1ea3n \u0111\u1ed3 ng\u01b0\u1eddi d\u00f9ng \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn v\u1edbi c\u00e1ch ti\u1ebfp c\u1eadn to\u00e0n di\u1ec7n nh\u01b0ng ch\u00ednh x\u00e1c \u0111\u1ed1i v\u1edbi m\u1ed9t v\u1ea5n \u0111\u1ec1 ho\u1eb7c v\u1ea5n \u0111\u1ec1. Ch\u00fang cung c\u1ea5p ph\u1ea1m vi ph\u00f9 h\u1ee3p \u0111\u1ec3 xem c\u00e2u chuy\u1ec7n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 lo\u1ea1i b\u1ecf nh\u1eefng chi ti\u1ebft kh\u00f4ng \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<\/p>\n

T\u1ea1o s\u1ef1 t\u1eadp trung r\u00f5 r\u00e0ng v\u00e0 h\u1ea1n h\u1eb9p v\u00e0o tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 xem h\u00e0nh tr\u00ecnh c\u1ee7a h\u1ecd t\u1eeb tr\u00ean xu\u1ed1ng m\u00e0 kh\u00f4ng \u0111\u00e1nh m\u1ea5t quan \u0111i\u1ec3m l\u00e0 m\u1ed9t trong nh\u1eefng l\u1ee3i th\u1ebf l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n h\u1eefu \u00edch h\u01a1n.<\/p>\n<\/p>\n

4. C\u1ea3i thi\u1ec7n giao ti\u1ebfp b\u00ean ngo\u00e0i<\/h3>\n<\/p>\n

T\u1ea5t c\u1ea3 c\u00e1c th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ec1u mu\u1ed1n giao ti\u1ebfp v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1ec3 t\u1ea1o d\u1ef1ng danh ti\u1ebfng t\u1ed1t. B\u1ea3n \u0111\u1ed3 ng\u01b0\u1eddi d\u00f9ng cho ph\u00e9p doanh nghi\u1ec7p ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng v\u1edbi nh\u1eefng gi\u1ea3 \u0111\u1ecbnh ch\u00ednh x\u00e1c v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y t\u1ea1o ra m\u1ed1i quan h\u1ec7 \u0111\u00e1ng tin c\u1eady h\u01a1n v\u00e0 cho ph\u00e9p giao ti\u1ebfp t\u00edch c\u1ef1c h\u01a1n gi\u1eefa c\u00f4ng ty v\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n<\/p>\n

5. Tr\u1ef1c quan h\u00f3a s\u1ea3n ph\u1ea9m<\/h3>\n<\/p>\n

L\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n cung c\u1ea5p m\u1ed9t gi\u1ea3i ph\u00e1p thay th\u1ebf tuy\u1ec7t v\u1eddi cho c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn d\u1ef1 \u00e1n tuy\u1ebfn t\u00ednh v\u00e0 cho ph\u00e9p c\u00e1c nh\u00f3m t\u1ea1o ra b\u1ea3n tr\u00ecnh b\u00e0y tr\u1ef1c quan v\u1ec1 h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng. H\u00ecnh dung t\u1eebng giai \u0111o\u1ea1n v\u00e0 c\u00e1ch ch\u00fang k\u1ebft n\u1ed1i v\u1edbi t\u1ea7m nh\u00ecn s\u1ea3n ph\u1ea9m l\u1edbn h\u01a1n s\u1ebd h\u1eefu \u00edch cho c\u00e1c nh\u00f3m \u0111ang c\u1ed1 g\u1eafng \u0111\u1ecbnh h\u01b0\u1edbng m\u1ee5c ti\u00eau v\u00e0 \u0111\u1ed9ng l\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<\/p>\n

B\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n<\/a> tr\u1ef1c quan h\u00f3a m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 t\u1eebng b\u01b0\u1edbc c\u1ee7a b\u1ea5t k\u1ef3 quy tr\u00ecnh n\u00e0o v\u00e0 nh\u1eefng g\u00ec \u0111ang x\u1ea3y ra v\u1edbi s\u1ea3n ph\u1ea9m trong c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00e1c nhau. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p nh\u00f3m c\u00f3 \u0111\u01b0\u1ee3c h\u00ecnh \u1ea3nh tr\u1ef1c quan ho\u00e0n h\u1ea3o v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 h\u1ecd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng ph\u00e1t hi\u1ec7n c\u00e1c b\u01b0\u1edbc c\u1ea7n c\u1ea3i ti\u1ebfn.<\/p>\n<\/p>\n

6. Hi\u1ec3n th\u1ecb c\u00e1c y\u00eau c\u1ea7u quan tr\u1ecdng tr\u01b0\u1edbc ti\u00ean<\/h3>\n<\/p>\n

B\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n tr\u00ecnh b\u00e0y chi ti\u1ebft c\u00e1c y\u00eau c\u1ea7u c\u1ea7n thi\u1ebft m\u00e0 nh\u00f3m d\u1ef1 \u00e1n c\u1ea7n \u01b0u ti\u00ean. B\u1eb1ng c\u00e1ch n\u00e0y, nhi\u1ec1u nh\u00f3m c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u qu\u00e1 tr\u00ecnh c\u1ea3i ti\u1ebfn c\u1ee7a m\u00ecnh d\u1ef1a tr\u00ean c\u00e1c \u01b0u ti\u00ean \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea tr\u00ean s\u01a1 \u0111\u1ed3 c\u00e2u chuy\u1ec7n.<\/p>\n<\/p>\n

Kh\u1ea3 n\u0103ng x\u00e1c \u0111\u1ecbnh c\u00e1c c\u1ea1m b\u1eaby kh\u00e1c nhau v\u00e0 \u01b0u ti\u00ean c\u00e1c b\u01b0\u1edbc ti\u1ebfp theo d\u1ef1a tr\u00ean nhu c\u1ea7u c\u1ea5p thi\u1ebft nh\u1ea5t c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ea7n gi\u1ea3i quy\u1ebft l\u00e0 r\u1ea5t h\u1eefu \u00edch cho c\u00e1c nh\u00f3m.<\/p>\n

T\u00ecm hi\u1ec3u th\u00eam: B\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n l\u00e0 g\u00ec?<\/a><\/span><\/b><\/p>\n<\/p>\n

Ph\u1ea7n k\u1ebft lu\u1eadn<\/h2>\n<\/p>\n

Nh\u1eefng l\u1ee3i th\u1ebf v\u1ec1 l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n n\u00e0y ch\u1ee7 y\u1ebfu cho th\u1ea5y m\u1ee9c \u0111\u1ed9 h\u1eefu \u00edch c\u1ee7a vi\u1ec7c tr\u1ef1c quan h\u00f3a, \u01b0u ti\u00ean v\u00e0 truy\u1ec1n \u0111\u1ea1t c\u00e1c giai \u0111o\u1ea1n trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng. N\u1ebfu b\u1ea1n mu\u1ed1n t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1ch l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n, h\u00e3y nh\u1edb theo d\u00f5i B\u1ea3ng tr\u1eafng IdeaScale<\/a> .<\/p><\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

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T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 Fresco.<\/p>\n","protected":false},"author":72,"featured_media":83827,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4437],"tags":[],"contributor":[4619],"class_list":["post-83826","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-viblog","contributor-paul-vanzandt-vi"],"yoast_head":"\n6 l\u1ee3i th\u1ebf l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n \u0111\u1ed9c \u0111\u00e1o<\/title>\n<meta name=\"description\" content=\"\u01afu \u0111i\u1ec3m r\u00f5 r\u00e0ng nh\u1ea5t c\u1ee7a vi\u1ec7c l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e2u chuy\u1ec7n bao g\u1ed3m \u01b0u ti\u00ean tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng giao ti\u1ebfp. 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