{"id":83823,"date":"2022-03-30T16:54:58","date_gmt":"2022-03-30T20:54:58","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/su-dong-cam-ban-do-loi-ich\/"},"modified":"2024-06-20T08:29:27","modified_gmt":"2024-06-20T12:29:27","slug":"su-dong-cam-ban-do-loi-ich","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/su-dong-cam-ban-do-loi-ich\/","title":{"rendered":"8 l\u1ee3i \u00edch quan tr\u1ecdng c\u1ee7a b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m cho nh\u00f3m c\u1ee7a b\u1ea1n"},"content":{"rendered":"\r\n

Empathy Map Benefits<\/h2>\r\n

Kh\u00f4ng gi\u1ed1ng nh\u01b0 c\u00e1c m\u1eabu kh\u00e1c, b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m gi\u00fap nh\u00f3m s\u1ea3n xu\u1ea5t hi\u1ec3u \u0111\u01b0\u1ee3c \u0111\u1ed9ng c\u01a1 \u0111\u1eb1ng sau h\u00e0nh \u0111\u1ed9ng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng b\u1eb1ng c\u00e1ch t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u00fang nh\u01b0 t\u00ean g\u1ecdi, b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m x\u00e2y d\u1ef1ng s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng, h\u00e0nh \u0111\u1ed9ng v\u00e0 h\u00e0nh vi c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ea3n ph\u1ea9m ho\u1eb7c th\u01b0\u01a1ng hi\u1ec7u c\u1ee5 th\u1ec3. C\u00f3 m\u1ed9t s\u1ed1 l\u1ee3i \u00edch \u0111\u00e1ng k\u1ec3 c\u1ee7a b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m \u0111\u1ed1i v\u1edbi c\u00e1c c\u00f4ng ty c\u0169ng nh\u01b0 ng\u01b0\u1eddi d\u00f9ng v\u00e0 trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i \u0111\u00e3 li\u1ec7t k\u00ea m\u1ed9t s\u1ed1 l\u1ee3i \u00edch quan tr\u1ecdng nh\u1ea5t c\u1ee7a b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m \u0111\u1ec3 thu\u1eadn ti\u1ec7n cho b\u1ea1n.<\/p>\r\n\r\n\r\n\r\n

1. Ghi nh\u1eadn \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau<\/h3>\r\n\r\n\r\n\r\n

M\u1ed9t trong nh\u1eefng l\u1ee3i \u00edch l\u1edbn nh\u1ea5t c\u1ee7a b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m m\u00e0 ch\u00fang ta s\u1ebd th\u1ea3o lu\u1eadn l\u00e0 kh\u1ea3 n\u0103ng nh\u1eafm m\u1ee5c ti\u00eau \u0111\u1ebfn m\u1ed9t \u0111\u1ed1i t\u01b0\u1ee3ng c\u1ee5 th\u1ec3 v\u00e0 ti\u1ebft l\u1ed9 \u0111\u1ed9ng c\u01a1 c\u1ee7a h\u1ecd. B\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m cho ph\u00e9p b\u1ea1n t\u00e1ch bi\u1ec7t t\u00ednh c\u00e1ch ng\u01b0\u1eddi d\u00f9ng v\u00e0 kh\u00e1m ph\u00e1 l\u00fd do c\u0103n b\u1ea3n \u0111\u1eb1ng sau h\u00e0nh \u0111\u1ed9ng c\u1ee7a h\u1ecd. \u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng l\u00fd do ch\u00ednh khi\u1ebfn b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn v\u00e0 cho ph\u00e9p doanh nghi\u1ec7p t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng c\u1ea3m l\u00e0 m\u1ed9t con \u0111\u01b0\u1eddng ho\u00e0n h\u1ea3o \u0111\u1ec3 t\u1ea1o ra s\u1ea3n ph\u1ea9m h\u01b0\u1edbng \u0111\u1ebfn \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau.<\/p>\r\n\r\n\r\n\r\n

2. D\u1eef li\u1ec7u c\u00f3 t\u1ed5 ch\u1ee9c<\/h3>\r\n\r\n\r\n\r\n

B\u1ea1n kh\u00f4ng mu\u1ed1n k\u1ebft th\u00fac v\u1edbi h\u00e0ng t\u1ea5n d\u1eef li\u1ec7u ng\u01b0\u1eddi ti\u00eau d\u00f9ng, \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1eb1ng c\u00f4ng s\u1ee9c v\u00e0 nghi\u00ean c\u1ee9u ch\u0103m ch\u1ec9, \u0111\u01b0\u1ee3c x\u00e1o tr\u1ed9n m\u1ed9t c\u00e1ch l\u1ed9n x\u1ed9n tr\u00ean b\u1ea3ng. Trong b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m, d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp \u0111\u1ec3 gi\u00fap m\u1ecdi ng\u01b0\u1eddi \u0111\u00e1nh gi\u00e1 n\u00f3 d\u1ec5 d\u00e0ng h\u01a1n. S\u1ef1 \u0111\u1ed3ng c\u1ea3m l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e1c ph\u1ea7n t\u01b0 kh\u00e1c nhau t\u00f9y theo c\u00e1ch ng\u01b0\u1eddi d\u00f9ng suy ngh\u0129, c\u1ea3m nh\u1eadn, h\u00e0nh \u0111\u1ed9ng, v.v. C\u00e1ch t\u1ed5 ch\u1ee9c n\u00e0y gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng ph\u00e2n lo\u1ea1i d\u1eef li\u1ec7u v\u00e0o c\u00e1c nh\u00f3m kh\u00e1c nhau \u0111\u1ec3 s\u1eafp x\u1ebfp m\u1ecdi th\u1ee9 m\u1ed9t c\u00e1ch ng\u0103n n\u1eafp nh\u1ea5t c\u00f3 th\u1ec3.<\/p>\r\n\r\n\r\n\r\n

3. Chi ph\u00ed \u1ea3nh h\u01b0\u1edfng v\u00e0 kh\u00f4ng c\u0103ng th\u1eb3ng<\/h3>\r\n\r\n\r\n\r\n

N\u1ebfu b\u1ea1n \u0111i\u1ec1u h\u00e0nh m\u1ed9t doanh nghi\u1ec7p nh\u1ecf, b\u1ea1n c\u00f3 r\u1ea5t nhi\u1ec1u chi ph\u00ed c\u1ea7n theo d\u00f5i v\u00e0 vi\u1ec7c x\u00e2y d\u1ef1ng s\u1ef1 \u0111\u1ed3ng c\u1ea3m kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i th\u00eam v\u00e0o danh s\u00e1ch \u0111\u00f3. B\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m l\u00e0 m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 b\u1eaft \u0111\u1ea7u h\u00e0nh tr\u00ecnh ph\u00e2n t\u00edch ng\u01b0\u1eddi d\u00f9ng c\u1ee7a b\u1ea1n v\u1edbi ng\u00e2n s\u00e1ch ti\u1ebft ki\u1ec7m. Kh\u00f4ng ch\u1ec9 v\u1eady, ch\u00fang c\u00f2n r\u1ea5t hi\u1ec7u qu\u1ea3, v\u00ec v\u1eady vi\u1ec7c s\u1eed d\u1ee5ng m\u1ed9t lo\u1ea1i s\u1ebd kh\u00f4ng l\u00e0m gi\u1ea3m hi\u1ec7u qu\u1ea3. N\u1ebfu b\u1ea1n kh\u00f4ng ph\u1ea3i tr\u1ea3 b\u1ea5t k\u1ef3 s\u1ed1 ti\u1ec1n kh\u1ed5ng l\u1ed3 n\u00e0o cho vi\u1ec7c truy\u1ec1n t\u1ea3i v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u ch\u1ea5t l\u01b0\u1ee3ng th\u00ec \u0111\u00f3 l\u00e0 c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 t\u1eadp trung v\u00e0o s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. T\u1ea5t c\u1ea3 nh\u1eefng g\u00ec b\u1ea1n c\u1ea7n \u0111\u1ec3 s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m l\u00e0 m\u1ed9t b\u1ea3ng tr\u1eafng tr\u1ef1c tuy\u1ebfn v\u00e0 m\u1ed9t v\u00e0i c\u1ed9ng t\u00e1c vi\u00ean.<\/p>\r\n\r\n\r\n\r\n

4. T\u00f9y ch\u1ecdn t\u00f9y ch\u1ec9nh t\u1ed1i \u0111a<\/h3>\r\n\r\n\r\n\r\n

N\u1ebfu b\u1ea1n mu\u1ed1n t\u00f9y ch\u1ec9nh b\u1ea5t c\u1ee9 \u0111i\u1ec1u g\u00ec ho\u1eb7c kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi m\u1eabu b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m m\u00e0 b\u1ea1n \u0111ang s\u1eed d\u1ee5ng, b\u1ea1n lu\u00f4n c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh n\u00f3 m\u1ed9t c\u00e1ch tho\u1ea3i m\u00e1i \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi \u00fd th\u00edch c\u1ee7a m\u00ecnh. B\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m l\u00e0 c\u00e1c m\u1eabu ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 ch\u1ec9nh s\u1eeda, cho ph\u00e9p b\u1ea1n th\u00eam c\u00e1c ph\u1ea7n n\u1ebfu c\u1ea7n v\u00e0 s\u1eafp x\u1ebfp b\u1ea3ng \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a l\u01b0\u1ee3ng d\u1eef li\u1ec7u b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng. Nh\u1eefng c\u00f4ng c\u1ee5 t\u00f9y ch\u1ec9nh n\u00e0y r\u1ea5t h\u1eefu \u00edch khi b\u1ea1n mu\u1ed1n t\u00f9y ch\u1ec9nh d\u1eef li\u1ec7u ng\u01b0\u1eddi d\u00f9ng c\u1ee7a m\u00ecnh v\u00e0 l\u00e0 m\u1ed9t trong nhi\u1ec1u l\u1ee3i \u00edch c\u1ee7a b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m.<\/p>\r\n\r\n\r\n\r\n

5. Hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 h\u00e0nh vi ng\u01b0\u1eddi d\u00f9ng<\/h3>\r\n\r\n\r\n\r\n

Tr\u00e1ch nhi\u1ec7m quan tr\u1ecdng nh\u1ea5t c\u1ee7a b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m l\u00e0 cung c\u1ea5p cho b\u1ea1n nh\u1eefng hi\u1ec3u bi\u1ebft ch\u00ednh x\u00e1c v\u1ec1 h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng. N\u00f3 gi\u00fap b\u1ea1n hi\u1ec3u nh\u1eefng g\u00ec ng\u01b0\u1eddi d\u00f9ng \u0111ang tr\u1ea3i qua, nh\u1eefng g\u00ec ng\u01b0\u1eddi d\u00f9ng c\u1ea3m nh\u1eadn v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n v\u00e0 c\u00e1ch h\u1ecd t\u01b0\u01a1ng t\u00e1c v\u1edbi n\u00f3. B\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m cung c\u1ea5p kh\u00e1i ni\u1ec7m s\u00e2u s\u1eafc h\u01a1n v\u1ec1 m\u1ed1i quan h\u1ec7 gi\u1eefa ng\u01b0\u1eddi d\u00f9ng v\u00e0 s\u1ea3n ph\u1ea9m, bao g\u1ed3m m\u1ee5c ti\u00eau, c\u1ea3m x\u00fac, s\u1edf th\u00edch v\u00e0 s\u1ef1 th\u1ea5t v\u1ecdng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/p>\r\n\r\n\r\n\r\n

6. Ph\u00e2n t\u00edch h\u1ed3 s\u01a1 t\u1ed1t h\u01a1n<\/h3>\r\n\r\n\r\n\r\n

L\u1ee3i \u00edch c\u1ee7a b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m ch\u1ee7 y\u1ebfu bao g\u1ed3m vi\u1ec7c gi\u00fap doanh nghi\u1ec7p c\u1ea5u tr\u00fac s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh xoay quanh c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. B\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m gi\u00fap x\u00e1c \u0111\u1ecbnh nh\u1eefng xu h\u01b0\u1edbng n\u00e0y \u1edf quy m\u00f4 v\u0129 m\u00f4 v\u00e0 theo t\u1eebng b\u01b0\u1edbc nh\u1ecf. H\u1ecd cho b\u1ea1n bi\u1ebft nh\u1eefng chi ti\u1ebft nh\u1ecf v\u1ec1 ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 c\u00e1ch h\u1ecd c\u01b0 x\u1eed, ph\u00e2n t\u00edch nh\u1eefng \u0111i\u1ec1u h\u1ecd th\u00edch v\u00e0 kh\u00f4ng th\u00edch. \u0110\u00e2y l\u00e0 c\u00e1ch b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m \u1ea3nh h\u01b0\u1edfng v\u00e0 c\u1ea3i thi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb, \u0111\u1ed3ng th\u1eddi cho ph\u00e9p b\u1ea1n nh\u1eafm m\u1ee5c ti\u00eau \u0111\u1ebfn c\u1ea3m gi\u00e1c r\u1ea5t h\u1eb9p m\u00e0 ng\u01b0\u1eddi d\u00f9ng c\u1ee7a b\u1ea1n ph\u1ee5 thu\u1ed9c v\u00e0o.<\/p>\r\n\r\n\r\n\r\n

7. T\u0103ng m\u1ee9c \u0111\u1ed9 li\u00ean quan c\u1ee7a s\u1ea3n ph\u1ea9m<\/h3>\r\n\r\n\r\n\r\n

B\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m \u0111\u00f3ng m\u1ed9t vai tr\u00f2 r\u1ea5t l\u1edbn trong vi\u1ec7c duy tr\u00ec s\u1ef1 ch\u00fa \u00fd v\u00e0 m\u1ee9c \u0111\u1ed9 li\u00ean quan c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. Ch\u00fang cho b\u1ea1n bi\u1ebft ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111ang ngh\u0129 g\u00ec v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 li\u1ec7u h\u1ecd c\u00f3 mu\u1ed1n mua ch\u00fang hay kh\u00f4ng trong t\u01b0\u01a1ng lai. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 ph\u00e2n t\u00edch t\u00e1c \u0111\u1ed9ng v\u1ec1 m\u1eb7t c\u1ea3m x\u00fac \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 li\u1ec7u \u0111i\u1ec1u n\u00e0y c\u00f3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn h\u00e0nh tr\u00ecnh mua h\u00e0ng c\u1ee7a h\u1ecd hay kh\u00f4ng. B\u1ea1n c\u00f3 th\u1ec3 thay \u0111\u1ed5i c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh cho kh\u00e1ch h\u00e0ng theo ph\u1ea3n h\u1ed3i b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\r\n\r\n\r\n\r\n

8. Ph\u00e1t hi\u1ec7n r\u1ee7i ro ti\u1ec1m \u1ea9n<\/h3>\r\n\r\n\r\n\r\n

N\u1ebfu b\u1ea1n kh\u00f4ng bi\u1ebft ng\u01b0\u1eddi d\u00f9ng ngh\u0129 g\u00ec v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh, b\u1ea1n c\u00f3 th\u1ec3 s\u1ebd b\u1ecb m\u1ea5t r\u1ea5t nhi\u1ec1u th\u1ecb tr\u01b0\u1eddng. Nh\u01b0ng v\u1edbi b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m, b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng nh\u1eadn ra nh\u1eefng l\u1ef1a ch\u1ecdn c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 nh\u1eefng r\u1ee7i ro ti\u1ec1m \u1ea9n. Nh\u1eefng r\u1ee7i ro n\u00e0y c\u00f3 th\u1ec3 l\u00e0m t\u1ed5n h\u1ea1i \u0111\u1ebfn h\u00ecnh \u1ea3nh s\u1ea3n ph\u1ea9m v\u00e0 danh ti\u1ebfng c\u1ee7a c\u00f4ng ty, nh\u01b0ng v\u1edbi b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m, b\u1ea1n c\u00f3 th\u1ec3 thay \u0111\u1ed5i chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a m\u00ecnh theo h\u01b0\u1edbng ti\u1ebfp c\u1eadn b\u1ec1n v\u1eefng d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\r\n

T\u00ecm hi\u1ec3u th\u00eam: B\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m l\u00e0 g\u00ec?<\/a> <\/b><\/strong><\/span><\/p>\r\n\r\n\r\n\r\n

Ph\u1ea7n k\u1ebft lu\u1eadn<\/h2>\r\n\r\n\r\n\r\n

L\u1ee3i \u00edch c\u1ee7a b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m ch\u1ee7 y\u1ebfu li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng ph\u1ea3n h\u1ed3i v\u00e0 ph\u1ea3n \u1ee9ng c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn vi\u1ec7c t\u1ea1o ra s\u1ea3n ph\u1ea9m v\u00e0 b\u1eb1ng c\u00e1ch \u0111\u00f3, tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd s\u1ebd t\u1ed1t h\u01a1n. N\u1ebfu b\u1ea1n th\u00edch b\u00e0i vi\u1ebft n\u00e0y, h\u00e3y nh\u1edb theo d\u00f5i B\u1ea3ng tr\u1eafng IdeaScale<\/a> \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1ch b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng k\u1ebft n\u1ed1i t\u00edch c\u1ef1c gi\u1eefa c\u00e1c nh\u00f3m v\u00e0 doanh nghi\u1ec7p.<\/p>\r\n\r\n\r\n","protected":false},"excerpt":{"rendered":"

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T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 Fresco.<\/p>\n","protected":false},"author":72,"featured_media":83824,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4437],"tags":[],"contributor":[4619],"class_list":["post-83823","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-viblog","contributor-paul-vanzandt-vi"],"yoast_head":"\n8 l\u1ee3i \u00edch quan tr\u1ecdng c\u1ee7a b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m cho nh\u00f3m c\u1ee7a b\u1ea1n<\/title>\n<meta name=\"description\" content=\"C\u00f3 nhi\u1ec1u l\u1ee3i \u00edch c\u1ee7a b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m m\u00e0 nh\u00f3m c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 ch\u1eb7t ch\u1ebd v\u1edbi ng\u01b0\u1eddi d\u00f9ng. 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