{"id":83774,"date":"2022-05-23T17:20:28","date_gmt":"2022-05-23T21:20:28","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/ma-tran-chung-toc\/"},"modified":"2024-06-20T02:39:35","modified_gmt":"2024-06-20T06:39:35","slug":"ma-tran-chung-toc","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/ma-tran-chung-toc\/","title":{"rendered":"Ma tr\u1eadn RACI l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, C\u00e1ch t\u1ea1o, Quy t\u1eafc, L\u1ee3i \u00edch, \u01afu \u0111i\u1ec3m v\u00e0 Nh\u01b0\u1ee3c \u0111i\u1ec3m"},"content":{"rendered":"
M\u1ee5c l\u1ee5c<\/b><\/strong><\/p>\n<\/div> Ma tr\u1eadn RACI l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh v\u00e0 ghi l\u1ea1i vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a d\u1ef1 \u00e1n. S\u1eed d\u1ee5ng m\u1ed9t c\u00e1i s\u1ebd t\u0103ng c\u01a1 h\u1ed9i th\u00e0nh c\u00f4ng cho d\u1ef1 \u00e1n c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch \u0111\u00e1ng k\u1ec3. RACI l\u1ea7n \u0111\u1ea7u ti\u00ean \u0111\u01b0\u1ee3c gi\u1edbi thi\u1ec7u v\u00e0o nh\u1eefng n\u0103m 1950 v\u1edbi t\u00ean g\u1ecdi “Ma tr\u1eadn quy\u1ec1n quy\u1ebft \u0111\u1ecbnh”. \u0110\u00e2y l\u00e0 c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n duy nh\u1ea5t c\u00f3 t\u00ednh \u0111\u1ebfn vai tr\u00f2 v\u00e0 con ng\u01b0\u1eddi. C\u00e1c bi\u1ebfn th\u1ec3 RACI bao g\u1ed3m RASCI, ARCI v\u00e0 DACI. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd th\u1ea3o lu\u1eadn v\u1ec1 ma tr\u1eadn RACI, m\u1ee5c ti\u00eau, l\u1ee3i \u00edch v\u00e0 h\u1ea1n ch\u1ebf c\u1ee7a n\u00f3.<\/p>\n Ma tr\u1eadn RACI, c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 bi\u1ec3u \u0111\u1ed3 RACI ho\u1eb7c s\u01a1 \u0111\u1ed3 RACI, \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 t\u1ed5 ch\u1ee9c v\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n gi\u00fap x\u00e1c \u0111\u1ecbnh v\u00e0 l\u00e0m r\u00f5 vai tr\u00f2 c\u0169ng nh\u01b0 tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi c\u00e1c nhi\u1ec7m v\u1ee5, ho\u1ea1t \u0111\u1ed9ng ho\u1eb7c s\u1ea3n ph\u1ea9m b\u00e0n giao trong m\u1ed9t d\u1ef1 \u00e1n ho\u1eb7c quy tr\u00ecnh kinh doanh. Thu\u1eadt ng\u1eef “RACI” l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a Tr\u00e1ch nhi\u1ec7m, Ch\u1ecbu tr\u00e1ch nhi\u1ec7m, \u0110\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 \u0110\u01b0\u1ee3c th\u00f4ng b\u00e1o, \u0111\u00e2y l\u00e0 b\u1ed1n vai tr\u00f2 ch\u00ednh m\u00e0 c\u00e1c c\u00e1 nh\u00e2n ho\u1eb7c nh\u00f3m c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n trong m\u1ed9t nhi\u1ec7m v\u1ee5 nh\u1ea5t \u0111\u1ecbnh.<\/p>\n D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ea3ng ph\u00e2n t\u00edch t\u1eebng vai tr\u00f2 trong ma tr\u1eadn RACI:<\/p>\n Nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c c\u00f3 tr\u00e1ch nhi\u1ec7m. \u0110\u00e2y l\u00e0 nh\u1eefng ng\u01b0\u1eddi ph\u1ea3i ho\u00e0n th\u00e0nh m\u1ed9t nhi\u1ec7m v\u1ee5 ho\u1eb7c \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh. M\u1ed9t s\u1ed1 ng\u01b0\u1eddi c\u00f3 th\u1ec3 c\u00f9ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m.<\/p>\n M\u1ed9t c\u00e1 nh\u00e2n ph\u1ea3i k\u00fd ho\u1eb7c ph\u00ea duy\u1ec7t khi nhi\u1ec7m v\u1ee5, m\u1ee5c ti\u00eau ho\u1eb7c quy\u1ebft \u0111\u1ecbnh ho\u00e0n th\u00e0nh. Ng\u01b0\u1eddi \u0111\u00f3 ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m. Tuy nhi\u00ean, h\u00e3y l\u01b0u \u00fd r\u1eb1ng kh\u00f4ng qu\u00e1 m\u1ed9t ng\u01b0\u1eddi c\u00f3 th\u1ec3 ch\u1ecbu tr\u00e1ch nhi\u1ec7m, \u0111i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 v\u1ea5n \u0111\u1ec1 s\u1ebd d\u1eebng \u1edf \u0111\u00f3.<\/p>\n Lu\u00f4n c\u00f3 ng\u01b0\u1eddi c\u1ea7n \u0111\u01b0a ra \u00fd ki\u1ebfn \u200b\u200bho\u1eb7c \u0111\u00f3ng g\u00f3p c\u1ee7a m\u00ecnh tr\u01b0\u1edbc khi c\u00f4ng vi\u1ec7c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh v\u00e0 k\u00fd duy\u1ec7t. Ng\u01b0\u1eddi \u0111\u00f3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n. \u0110\u00e2y l\u00e0 nh\u1eefng ng\u01b0\u1eddi tham gia t\u00edch c\u1ef1c \u0111ang \u1edf trong v\u00f2ng l\u1eb7p.<\/p>\n Th\u00f4ng tin c\u1eadp nh\u1eadt v\u1ec1 ti\u1ebfn \u0111\u1ed9 ho\u1eb7c quy\u1ebft \u0111\u1ecbnh s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ebfn ng\u01b0\u1eddi c\u00f3 th\u00f4ng tin. Nh\u1eefng ng\u01b0\u1eddi n\u00e0y kh\u00f4ng \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n ch\u00ednh th\u1ee9c. H\u1ecd ch\u1ec9 \u0111\u00f3ng g\u00f3p tr\u1ef1c ti\u1ebfp v\u00e0o nhi\u1ec7m v\u1ee5 ho\u1eb7c quy\u1ebft \u0111\u1ecbnh. \u0110\u1ec3 ai \u0111\u00f3 t\u1ea1o ma tr\u1eadn RACI, \u0111i\u1ec1u c\u1ea7n thi\u1ebft l\u00e0 ph\u1ea3i x\u00e1c \u0111\u1ecbnh t\u1ea5t c\u1ea3 c\u00e1c nhi\u1ec7m v\u1ee5 li\u00ean quan \u0111\u1ebfn vi\u1ec7c th\u1ef1c hi\u1ec7n d\u1ef1 \u00e1n. Li\u1ec7t k\u00ea c\u00e1c nhi\u1ec7m v\u1ee5 n\u00e0y \u1edf ph\u00eda b\u00ean tr\u00e1i c\u1ee7a bi\u1ec3u \u0111\u1ed3 theo th\u1ee9 t\u1ef1 ch\u00fang c\u1ea7n ho\u00e0n th\u00e0nh.<\/p>\n Ti\u1ebfp theo, x\u00e1c \u0111\u1ecbnh ch\u00ednh x\u00e1c t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan c\u1ee7a d\u1ef1 \u00e1n v\u00e0 li\u1ec7t k\u00ea t\u00ean c\u1ee7a h\u1ecd \u1edf \u0111\u1ea7u bi\u1ec3u \u0111\u1ed3. Sau \u0111\u00f3, \u0111i\u1ec1n v\u00e0o c\u00e1c \u00f4 c\u1ee7a m\u00f4 h\u00ecnh v\u00e0 bi\u1ebft ai ch\u1ecbu tr\u00e1ch nhi\u1ec7m, ch\u1ecbu tr\u00e1ch nhi\u1ec7m, t\u01b0 v\u1ea5n v\u00e0 th\u00f4ng b\u00e1o. Sau c\u00f9ng, nh\u1eefng \u0111i\u1ec1u n\u00e0y \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n, b\u01b0\u1edbc cu\u1ed1i c\u00f9ng trong vi\u1ec7c t\u1ea1o ma tr\u1eadn RACI c\u1ee7a b\u1ea1n l\u00e0 chia s\u1ebb n\u00f3 v\u1edbi c\u00e1c b\u00ean li\u00ean quan, gi\u1ea3i quy\u1ebft m\u1ecdi xung \u0111\u1ed9t ho\u1eb7c m\u01a1 h\u1ed3 v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn.<\/p>\n \u0110\u1ed1i v\u1edbi m\u1ed7i b\u00ean li\u00ean quan, h\u00e3y h\u1ecfi ba c\u00e2u h\u1ecfi sau:<\/b><\/p>\n \u0110i\u1ec1u \u0111\u00f3 n\u00ean \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o \u0111i\u1ec1u l\u1ec7 v\u00e0 t\u00e0i li\u1ec7u c\u1ee7a d\u1ef1 \u00e1n khi \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn nh\u01b0 v\u1eady.<\/p>\n D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c b\u01b0\u1edbc c\u01a1 b\u1ea3n m\u00e0 b\u1ea1n s\u1ebd th\u1ea5y h\u1eefu \u00edch khi t\u1ea1o ma tr\u1eadn RACI:<\/p>\n 1. X\u00e1c \u0111\u1ecbnh vai tr\u00f2 c\u1ee7a d\u1ef1 \u00e1n<\/b><\/p>\n Ch\u1ecdn t\u1ea5t c\u1ea3 nh\u1eefng ng\u01b0\u1eddi n\u00ean tham gia v\u00e0o d\u1ef1 \u00e1n. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t th\u00e0nh vi\u00ean trong nh\u00f3m \u0111ang th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 ho\u1eb7c m\u1ed9t b\u00ean li\u00ean quan c\u1ea7n \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u1ec1 ti\u1ebfn \u0111\u1ed9. Theo truy\u1ec1n th\u1ed1ng, b\u1ea1n s\u1ebd x\u00e1c \u0111\u1ecbnh ch\u1ee9c danh c\u00f4ng vi\u1ec7c c\u1ee7a c\u00e1c vai tr\u00f2 d\u1ecdc theo \u0111\u1ea7u ma tr\u1eadn. M\u1ed9t s\u1ed1 th\u00edch s\u1eed d\u1ee5ng c\u00e1c vai tr\u00f2 n\u1ebfu m\u1ed9t ng\u01b0\u1eddi \u0111\u1ea3m nh\u1eadn nhi\u1ec1u vai tr\u00f2 kh\u00e1c nhau trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c. Tuy nhi\u00ean, b\u1ea1n n\u00ean ch\u1ec9 \u0111\u1ecbnh t\u00ean c\u1ee7a ng\u01b0\u1eddi \u0111\u00f3 n\u1ebfu c\u00f3 nhi\u1ec1u ng\u01b0\u1eddi \u0111\u1ea3m nh\u1eadn c\u00e1c vai tr\u00f2 t\u01b0\u01a1ng t\u1ef1 nhau ho\u1eb7c \u0111\u00f4i khi, b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y t\u00ean \u0111\u00f3 d\u1ec5 ti\u1ebfp c\u1eadn h\u01a1n.<\/p>\n 2. X\u00e1c \u0111\u1ecbnh nhi\u1ec7m v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m b\u00e0n giao<\/b><\/p>\n Li\u1ec7t k\u00ea t\u1ea5t c\u1ea3 c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m c\u1ea7n ho\u00e0n th\u00e0nh trong d\u1ef1 \u00e1n. \u0110\u1eb7t t\u1ea5t c\u1ea3 c\u00e1c nhi\u1ec7m v\u1ee5 n\u00e0y v\u00e0o c\u1ed9t ngo\u00e0i c\u00f9ng b\u00ean tr\u00e1i c\u1ee7a bi\u1ec3u \u0111\u1ed3 c\u1ee7a b\u1ea1n. Tr\u00ean th\u1ef1c t\u1ebf, c\u00f3 th\u1ec3 c\u00f3 nhi\u1ec1u nhi\u1ec7m v\u1ee5 tr\u00ean bi\u1ec3u \u0111\u1ed3 nh\u01b0 b\u1ea1n mu\u1ed1n, nh\u01b0ng h\u00e3y c\u1ed1 g\u1eafng tr\u00e1nh tr\u00ecnh b\u00e0y qu\u00e1 chi ti\u1ebft \u0111\u1ec3 gi\u1eef cho bi\u1ec3u \u0111\u1ed3 c\u1ee7a b\u1ea1n d\u1ec5 \u0111\u1ecdc nh\u1ea5t c\u00f3 th\u1ec3.<\/p>\n 3. Ch\u1ec9 \u0111\u1ecbnh RACI cho t\u1eebng nhi\u1ec7m v\u1ee5<\/b><\/p>\n Xem x\u00e9t t\u1eebng nhi\u1ec7m v\u1ee5 tr\u00ean bi\u1ec3u \u0111\u1ed3 c\u1ee7a b\u1ea1n v\u00e0 ch\u1ec9 \u0111\u1ecbnh m\u1ed9t ng\u01b0\u1eddi ho\u1eb7c vai tr\u00f2 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u00e0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 ch\u00fang.<\/p>\n M\u1ed7i nhi\u1ec7m v\u1ee5 ch\u1ec9 n\u00ean c\u00f3 m\u1ed9t vai tr\u00f2\/ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m, m\u1eb7c d\u00f9 kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i c\u00f3 c\u00f9ng m\u1ed9t ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho m\u1ecdi nhi\u1ec7m v\u1ee5. Ngo\u00e0i ra, h\u00e3y quy\u1ebft \u0111\u1ecbnh ai s\u1ebd \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n ho\u1eb7c th\u00f4ng b\u00e1o trong su\u1ed1t qu\u00e1 tr\u00ecnh v\u00e0 sau khi ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m b\u00e0n giao.<\/p>\n 4. Chia s\u1ebb ma tr\u1eadn v\u1edbi nh\u00f3m c\u1ee7a b\u1ea1n<\/b><\/p>\n Th\u1ea3o lu\u1eadn v\u1edbi nh\u00f3m c\u1ee7a b\u1ea1n. Chia s\u1ebb ma tr\u1eadn c\u1ee7a b\u1ea1n v\u1edbi nh\u00f3m c\u1ee7a b\u1ea1n. Gi\u1ea3i th\u00edch v\u00e0 cho m\u1ecdi ng\u01b0\u1eddi bi\u1ebft vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a h\u1ecd. Y\u00eau c\u1ea7u ph\u1ea3n h\u1ed3i \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ecdi xung \u0111\u1ed9t ho\u1eb7c m\u01a1 h\u1ed3 ti\u1ec1m \u1ea9n gi\u1eefa c\u00e1c nhi\u1ec7m v\u1ee5 ho\u1eb7c vai tr\u00f2 \u0111\u01b0\u1ee3c giao.<\/p>\n 5. Chia s\u1ebb ma tr\u1eadn v\u1edbi c\u00e1c b\u00ean li\u00ean quan<\/b><\/p>\n Vui l\u00f2ng chia s\u1ebb n\u00f3 v\u1edbi b\u1ea5t k\u1ef3 b\u00ean li\u00ean quan quan tr\u1ecdng n\u00e0o sau khi nh\u00f3m c\u1ee7a b\u1ea1n \u0111\u00e3 ph\u00ea duy\u1ec7t ma tr\u1eadn. \u0110\u1ea3m b\u1ea3o s\u1ef1 ch\u1ea5p thu\u1eadn c\u1ee7a c\u00e1c b\u00ean li\u00ean quan v\u00e0 quy\u1ebft \u0111\u1ecbnh ai s\u1ebd \u0111\u01b0\u1ee3c li\u00ean l\u1ea1c ho\u1eb7c tham kh\u1ea3o \u00fd ki\u1ebfn \u200b\u200btrong su\u1ed1t d\u1ef1 \u00e1n n\u00f3i tr\u00ean. \u0110i\u1ec1u n\u00e0y gi\u00fap qu\u1ea3n l\u00fd nh\u1eefng k\u1ef3 v\u1ecdng trong t\u01b0\u01a1ng lai v\u00e0 lo\u1ea1i b\u1ecf s\u1ef1 nh\u1ea7m l\u1eabn.<\/p>\nMa tr\u1eadn RACI l\u00e0 g\u00ec?<\/h2>\n
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T\u1ea1o ma tr\u1eadn RACI<\/h2>\n