{"id":83774,"date":"2022-05-23T17:20:28","date_gmt":"2022-05-23T21:20:28","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/ma-tran-chung-toc\/"},"modified":"2024-06-20T02:39:35","modified_gmt":"2024-06-20T06:39:35","slug":"ma-tran-chung-toc","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/ma-tran-chung-toc\/","title":{"rendered":"Ma tr\u1eadn RACI l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, C\u00e1ch t\u1ea1o, Quy t\u1eafc, L\u1ee3i \u00edch, \u01afu \u0111i\u1ec3m v\u00e0 Nh\u01b0\u1ee3c \u0111i\u1ec3m"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong><b>M\u1ee5c l\u1ee5c<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;Conclusion&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;post_content&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><p>Ma tr\u1eadn RACI l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh v\u00e0 ghi l\u1ea1i vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a d\u1ef1 \u00e1n. S\u1eed d\u1ee5ng m\u1ed9t c\u00e1i s\u1ebd t\u0103ng c\u01a1 h\u1ed9i th\u00e0nh c\u00f4ng cho d\u1ef1 \u00e1n c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch \u0111\u00e1ng k\u1ec3. RACI l\u1ea7n \u0111\u1ea7u ti\u00ean \u0111\u01b0\u1ee3c gi\u1edbi thi\u1ec7u v\u00e0o nh\u1eefng n\u0103m 1950 v\u1edbi t\u00ean g\u1ecdi &#8220;Ma tr\u1eadn quy\u1ec1n quy\u1ebft \u0111\u1ecbnh&#8221;. \u0110\u00e2y l\u00e0 c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n duy nh\u1ea5t c\u00f3 t\u00ednh \u0111\u1ebfn vai tr\u00f2 v\u00e0 con ng\u01b0\u1eddi. C\u00e1c bi\u1ebfn th\u1ec3 RACI bao g\u1ed3m RASCI, ARCI v\u00e0 DACI. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd th\u1ea3o lu\u1eadn v\u1ec1 ma tr\u1eadn RACI, m\u1ee5c ti\u00eau, l\u1ee3i \u00edch v\u00e0 h\u1ea1n ch\u1ebf c\u1ee7a n\u00f3.<\/p>\n<h2 id=\"toc_What_is_the_RACI_Matrix\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">Ma tr\u1eadn RACI l\u00e0 g\u00ec?<\/h2>\n<p>Ma tr\u1eadn RACI, c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 bi\u1ec3u \u0111\u1ed3 RACI ho\u1eb7c s\u01a1 \u0111\u1ed3 RACI, \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 t\u1ed5 ch\u1ee9c v\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n gi\u00fap x\u00e1c \u0111\u1ecbnh v\u00e0 l\u00e0m r\u00f5 vai tr\u00f2 c\u0169ng nh\u01b0 tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi c\u00e1c nhi\u1ec7m v\u1ee5, ho\u1ea1t \u0111\u1ed9ng ho\u1eb7c s\u1ea3n ph\u1ea9m b\u00e0n giao trong m\u1ed9t d\u1ef1 \u00e1n ho\u1eb7c quy tr\u00ecnh kinh doanh. Thu\u1eadt ng\u1eef &#8220;RACI&#8221; l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a Tr\u00e1ch nhi\u1ec7m, Ch\u1ecbu tr\u00e1ch nhi\u1ec7m, \u0110\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 \u0110\u01b0\u1ee3c th\u00f4ng b\u00e1o, \u0111\u00e2y l\u00e0 b\u1ed1n vai tr\u00f2 ch\u00ednh m\u00e0 c\u00e1c c\u00e1 nh\u00e2n ho\u1eb7c nh\u00f3m c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n trong m\u1ed9t nhi\u1ec7m v\u1ee5 nh\u1ea5t \u0111\u1ecbnh.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ea3ng ph\u00e2n t\u00edch t\u1eebng vai tr\u00f2 trong ma tr\u1eadn RACI:<\/p>\n<ul>\n<li><b>Ch\u1ecbu tr\u00e1ch nhi\u1ec7m<\/b><\/li>\n<\/ul>\n<p>Nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c c\u00f3 tr\u00e1ch nhi\u1ec7m. \u0110\u00e2y l\u00e0 nh\u1eefng ng\u01b0\u1eddi ph\u1ea3i ho\u00e0n th\u00e0nh m\u1ed9t nhi\u1ec7m v\u1ee5 ho\u1eb7c \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh. M\u1ed9t s\u1ed1 ng\u01b0\u1eddi c\u00f3 th\u1ec3 c\u00f9ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m.<\/p>\n<ul>\n<li><b>Ch\u1ecbu tr\u00e1ch nhi\u1ec7m<\/b><\/li>\n<\/ul>\n<p>M\u1ed9t c\u00e1 nh\u00e2n ph\u1ea3i k\u00fd ho\u1eb7c ph\u00ea duy\u1ec7t khi nhi\u1ec7m v\u1ee5, m\u1ee5c ti\u00eau ho\u1eb7c quy\u1ebft \u0111\u1ecbnh ho\u00e0n th\u00e0nh. Ng\u01b0\u1eddi \u0111\u00f3 ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m. Tuy nhi\u00ean, h\u00e3y l\u01b0u \u00fd r\u1eb1ng kh\u00f4ng qu\u00e1 m\u1ed9t ng\u01b0\u1eddi c\u00f3 th\u1ec3 ch\u1ecbu tr\u00e1ch nhi\u1ec7m, \u0111i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 v\u1ea5n \u0111\u1ec1 s\u1ebd d\u1eebng \u1edf \u0111\u00f3.<\/p>\n<ul>\n<li><b>\u0110\u00e3 t\u01b0 v\u1ea5n<\/b><\/li>\n<\/ul>\n<p>Lu\u00f4n c\u00f3 ng\u01b0\u1eddi c\u1ea7n \u0111\u01b0a ra \u00fd ki\u1ebfn \u200b\u200bho\u1eb7c \u0111\u00f3ng g\u00f3p c\u1ee7a m\u00ecnh tr\u01b0\u1edbc khi c\u00f4ng vi\u1ec7c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh v\u00e0 k\u00fd duy\u1ec7t. Ng\u01b0\u1eddi \u0111\u00f3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n. \u0110\u00e2y l\u00e0 nh\u1eefng ng\u01b0\u1eddi tham gia t\u00edch c\u1ef1c \u0111ang \u1edf trong v\u00f2ng l\u1eb7p.<\/p>\n<ul>\n<li><b>N\u1eafm \u0111\u01b0\u1ee3c tin t\u1ee9c<\/b><\/li>\n<\/ul>\n<p>Th\u00f4ng tin c\u1eadp nh\u1eadt v\u1ec1 ti\u1ebfn \u0111\u1ed9 ho\u1eb7c quy\u1ebft \u0111\u1ecbnh s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ebfn ng\u01b0\u1eddi c\u00f3 th\u00f4ng tin. Nh\u1eefng ng\u01b0\u1eddi n\u00e0y kh\u00f4ng \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n ch\u00ednh th\u1ee9c. H\u1ecd ch\u1ec9 \u0111\u00f3ng g\u00f3p tr\u1ef1c ti\u1ebfp v\u00e0o nhi\u1ec7m v\u1ee5 ho\u1eb7c quy\u1ebft \u0111\u1ecbnh. \u0110\u1ec3 ai \u0111\u00f3 t\u1ea1o ma tr\u1eadn RACI, \u0111i\u1ec1u c\u1ea7n thi\u1ebft l\u00e0 ph\u1ea3i x\u00e1c \u0111\u1ecbnh t\u1ea5t c\u1ea3 c\u00e1c nhi\u1ec7m v\u1ee5 li\u00ean quan \u0111\u1ebfn vi\u1ec7c th\u1ef1c hi\u1ec7n d\u1ef1 \u00e1n. Li\u1ec7t k\u00ea c\u00e1c nhi\u1ec7m v\u1ee5 n\u00e0y \u1edf ph\u00eda b\u00ean tr\u00e1i c\u1ee7a bi\u1ec3u \u0111\u1ed3 theo th\u1ee9 t\u1ef1 ch\u00fang c\u1ea7n ho\u00e0n th\u00e0nh.<\/p>\n<ul>\n<li><b>C\u00e1c b\u00ean li\u00ean quan<\/b><\/li>\n<\/ul>\n<p>Ti\u1ebfp theo, x\u00e1c \u0111\u1ecbnh ch\u00ednh x\u00e1c t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan c\u1ee7a d\u1ef1 \u00e1n v\u00e0 li\u1ec7t k\u00ea t\u00ean c\u1ee7a h\u1ecd \u1edf \u0111\u1ea7u bi\u1ec3u \u0111\u1ed3. Sau \u0111\u00f3, \u0111i\u1ec1n v\u00e0o c\u00e1c \u00f4 c\u1ee7a m\u00f4 h\u00ecnh v\u00e0 bi\u1ebft ai ch\u1ecbu tr\u00e1ch nhi\u1ec7m, ch\u1ecbu tr\u00e1ch nhi\u1ec7m, t\u01b0 v\u1ea5n v\u00e0 th\u00f4ng b\u00e1o. Sau c\u00f9ng, nh\u1eefng \u0111i\u1ec1u n\u00e0y \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n, b\u01b0\u1edbc cu\u1ed1i c\u00f9ng trong vi\u1ec7c t\u1ea1o ma tr\u1eadn RACI c\u1ee7a b\u1ea1n l\u00e0 chia s\u1ebb n\u00f3 v\u1edbi c\u00e1c b\u00ean li\u00ean quan, gi\u1ea3i quy\u1ebft m\u1ecdi xung \u0111\u1ed9t ho\u1eb7c m\u01a1 h\u1ed3 v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn.<\/p>\n<p><b>\u0110\u1ed1i v\u1edbi m\u1ed7i b\u00ean li\u00ean quan, h\u00e3y h\u1ecfi ba c\u00e2u h\u1ecfi sau:<\/b><\/p>\n<ul>\n<li>C\u00f3 m\u1ed9t b\u00ean li\u00ean quan n\u00e0o \u0111\u01b0\u1ee3c giao nhi\u1ec1u d\u1ef1 \u00e1n kh\u00f4ng?<\/li>\n<\/ul>\n<ul>\n<li>C\u00e1c b\u00ean li\u00ean quan c\u00f3 c\u1ea7n tham gia v\u00e0o nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng?<\/li>\n<\/ul>\n<ul>\n<li>C\u00f3 th\u1ec3 thay \u0111\u1ed5i Tr\u00e1ch nhi\u1ec7m th\u00e0nh \u0110\u01b0\u1ee3c t\u01b0 v\u1ea5n ho\u1eb7c ng\u01b0\u1ee3c l\u1ea1i kh\u00f4ng?<\/li>\n<\/ul>\n<ul>\n<li>M\u1ed7i b\u00ean li\u00ean quan c\u00f3 \u0111\u1ed3ng t\u00ecnh v\u1edbi vai tr\u00f2 m\u00e0 h\u1ecd \u0111\u01b0\u1ee3c giao kh\u00f4ng?<\/li>\n<\/ul>\n<p>\u0110i\u1ec1u \u0111\u00f3 n\u00ean \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o \u0111i\u1ec1u l\u1ec7 v\u00e0 t\u00e0i li\u1ec7u c\u1ee7a d\u1ef1 \u00e1n khi \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn nh\u01b0 v\u1eady.<\/p>\n<h2 id=\"toc_Creating_a_RACI_Matrix\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">T\u1ea1o ma tr\u1eadn RACI<\/h2>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c b\u01b0\u1edbc c\u01a1 b\u1ea3n m\u00e0 b\u1ea1n s\u1ebd th\u1ea5y h\u1eefu \u00edch khi t\u1ea1o ma tr\u1eadn RACI:<\/p>\n<p class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\"><b>1. X\u00e1c \u0111\u1ecbnh vai tr\u00f2 c\u1ee7a d\u1ef1 \u00e1n<\/b><\/p>\n<p>Ch\u1ecdn t\u1ea5t c\u1ea3 nh\u1eefng ng\u01b0\u1eddi n\u00ean tham gia v\u00e0o d\u1ef1 \u00e1n. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t th\u00e0nh vi\u00ean trong nh\u00f3m \u0111ang th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 ho\u1eb7c m\u1ed9t b\u00ean li\u00ean quan c\u1ea7n \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u1ec1 ti\u1ebfn \u0111\u1ed9. Theo truy\u1ec1n th\u1ed1ng, b\u1ea1n s\u1ebd x\u00e1c \u0111\u1ecbnh ch\u1ee9c danh c\u00f4ng vi\u1ec7c c\u1ee7a c\u00e1c vai tr\u00f2 d\u1ecdc theo \u0111\u1ea7u ma tr\u1eadn. M\u1ed9t s\u1ed1 th\u00edch s\u1eed d\u1ee5ng c\u00e1c vai tr\u00f2 n\u1ebfu m\u1ed9t ng\u01b0\u1eddi \u0111\u1ea3m nh\u1eadn nhi\u1ec1u vai tr\u00f2 kh\u00e1c nhau trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c. Tuy nhi\u00ean, b\u1ea1n n\u00ean ch\u1ec9 \u0111\u1ecbnh t\u00ean c\u1ee7a ng\u01b0\u1eddi \u0111\u00f3 n\u1ebfu c\u00f3 nhi\u1ec1u ng\u01b0\u1eddi \u0111\u1ea3m nh\u1eadn c\u00e1c vai tr\u00f2 t\u01b0\u01a1ng t\u1ef1 nhau ho\u1eb7c \u0111\u00f4i khi, b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y t\u00ean \u0111\u00f3 d\u1ec5 ti\u1ebfp c\u1eadn h\u01a1n.<\/p>\n<p class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\"><b>2. X\u00e1c \u0111\u1ecbnh nhi\u1ec7m v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m b\u00e0n giao<\/b><\/p>\n<p>Li\u1ec7t k\u00ea t\u1ea5t c\u1ea3 c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m c\u1ea7n ho\u00e0n th\u00e0nh trong d\u1ef1 \u00e1n. \u0110\u1eb7t t\u1ea5t c\u1ea3 c\u00e1c nhi\u1ec7m v\u1ee5 n\u00e0y v\u00e0o c\u1ed9t ngo\u00e0i c\u00f9ng b\u00ean tr\u00e1i c\u1ee7a bi\u1ec3u \u0111\u1ed3 c\u1ee7a b\u1ea1n. Tr\u00ean th\u1ef1c t\u1ebf, c\u00f3 th\u1ec3 c\u00f3 nhi\u1ec1u nhi\u1ec7m v\u1ee5 tr\u00ean bi\u1ec3u \u0111\u1ed3 nh\u01b0 b\u1ea1n mu\u1ed1n, nh\u01b0ng h\u00e3y c\u1ed1 g\u1eafng tr\u00e1nh tr\u00ecnh b\u00e0y qu\u00e1 chi ti\u1ebft \u0111\u1ec3 gi\u1eef cho bi\u1ec3u \u0111\u1ed3 c\u1ee7a b\u1ea1n d\u1ec5 \u0111\u1ecdc nh\u1ea5t c\u00f3 th\u1ec3.<\/p>\n<p class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\"><b>3. Ch\u1ec9 \u0111\u1ecbnh RACI cho t\u1eebng nhi\u1ec7m v\u1ee5<\/b><\/p>\n<p>Xem x\u00e9t t\u1eebng nhi\u1ec7m v\u1ee5 tr\u00ean bi\u1ec3u \u0111\u1ed3 c\u1ee7a b\u1ea1n v\u00e0 ch\u1ec9 \u0111\u1ecbnh m\u1ed9t ng\u01b0\u1eddi ho\u1eb7c vai tr\u00f2 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u00e0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 ch\u00fang.<\/p>\n<p>M\u1ed7i nhi\u1ec7m v\u1ee5 ch\u1ec9 n\u00ean c\u00f3 m\u1ed9t vai tr\u00f2\/ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m, m\u1eb7c d\u00f9 kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i c\u00f3 c\u00f9ng m\u1ed9t ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho m\u1ecdi nhi\u1ec7m v\u1ee5. Ngo\u00e0i ra, h\u00e3y quy\u1ebft \u0111\u1ecbnh ai s\u1ebd \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n ho\u1eb7c th\u00f4ng b\u00e1o trong su\u1ed1t qu\u00e1 tr\u00ecnh v\u00e0 sau khi ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m b\u00e0n giao.<\/p>\n<p class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\"><b>4. Chia s\u1ebb ma tr\u1eadn v\u1edbi nh\u00f3m c\u1ee7a b\u1ea1n<\/b><\/p>\n<p>Th\u1ea3o lu\u1eadn v\u1edbi nh\u00f3m c\u1ee7a b\u1ea1n. Chia s\u1ebb ma tr\u1eadn c\u1ee7a b\u1ea1n v\u1edbi nh\u00f3m c\u1ee7a b\u1ea1n. Gi\u1ea3i th\u00edch v\u00e0 cho m\u1ecdi ng\u01b0\u1eddi bi\u1ebft vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a h\u1ecd. Y\u00eau c\u1ea7u ph\u1ea3n h\u1ed3i \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ecdi xung \u0111\u1ed9t ho\u1eb7c m\u01a1 h\u1ed3 ti\u1ec1m \u1ea9n gi\u1eefa c\u00e1c nhi\u1ec7m v\u1ee5 ho\u1eb7c vai tr\u00f2 \u0111\u01b0\u1ee3c giao.<\/p>\n<p class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 26; line-height: 1.3; --minfontsize: 26;\" data-fontsize=\"26\" data-lineheight=\"33.8px\"><b>5. Chia s\u1ebb ma tr\u1eadn v\u1edbi c\u00e1c b\u00ean li\u00ean quan<\/b><\/p>\n<p>Vui l\u00f2ng chia s\u1ebb n\u00f3 v\u1edbi b\u1ea5t k\u1ef3 b\u00ean li\u00ean quan quan tr\u1ecdng n\u00e0o sau khi nh\u00f3m c\u1ee7a b\u1ea1n \u0111\u00e3 ph\u00ea duy\u1ec7t ma tr\u1eadn. \u0110\u1ea3m b\u1ea3o s\u1ef1 ch\u1ea5p thu\u1eadn c\u1ee7a c\u00e1c b\u00ean li\u00ean quan v\u00e0 quy\u1ebft \u0111\u1ecbnh ai s\u1ebd \u0111\u01b0\u1ee3c li\u00ean l\u1ea1c ho\u1eb7c tham kh\u1ea3o \u00fd ki\u1ebfn \u200b\u200btrong su\u1ed1t d\u1ef1 \u00e1n n\u00f3i tr\u00ean. \u0110i\u1ec1u n\u00e0y gi\u00fap qu\u1ea3n l\u00fd nh\u1eefng k\u1ef3 v\u1ecdng trong t\u01b0\u01a1ng lai v\u00e0 lo\u1ea1i b\u1ecf s\u1ef1 nh\u1ea7m l\u1eabn.<\/p>\n<p><strong><b>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/ideascale.com\/vi\/viblog\/eisenhower-ma-tran-huong-dan\/\"><span data-sheets-value=\"{'1':2,'2':'7 Effective Task Management Use Cases '}\" data-sheets-userformat=\"{'2':6273,'3':{'1':0,'3':1},'10':2,'14':{'1':3,'3':1},'15':'Arial'}\">Ma tr\u1eadn Eisenhower l\u00e0 g\u00ec?<\/span><\/a><\/b><\/strong><\/p>\n<h2 id=\"toc_RACI_Matrix_Rules\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">Quy t\u1eafc ma tr\u1eadn RACI<\/h2>\n<p>N\u1ebfu b\u1ea1n tu\u00e2n theo m\u1ed9t s\u1ed1 nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n th\u00ec vi\u1ec7c l\u00e0m vi\u1ec7c v\u1edbi bi\u1ec3u \u0111\u1ed3 RACI s\u1ebd \u00edt r\u1eafc r\u1ed1i h\u01a1n. Khi bi\u1ec3u \u0111\u1ed3 RACI c\u1ee7a b\u1ea1n ho\u00e0n t\u1ea5t, b\u1ea1n n\u00ean xem l\u1ea1i bi\u1ec3u \u0111\u1ed3 \u0111\u00f3 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng n\u00f3 \u0111\u00e1p \u1ee9ng c\u00e1c ti\u00eau ch\u00ed sau:<\/p>\n<ul>\n<li>C\u00f3 \u00edt nh\u1ea5t m\u1ed9t c\u00e1 nh\u00e2n ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u01b0\u1ee3c giao cho m\u1ecdi nhi\u1ec7m v\u1ee5.<\/li>\n<\/ul>\n<ul>\n<li>\u0110\u1ea3m b\u1ea3o r\u1eb1ng t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi c\u00f3 m\u1eb7t tr\u00ean bi\u1ec3u \u0111\u1ed3 RACI c\u1ee7a b\u1ea1n \u0111\u1ec1u bi\u1ebft v\u00e0 \u0111\u00e3 th\u1eeba nh\u1eadn c\u0169ng nh\u01b0 \u0111\u1ed3ng \u00fd v\u1edbi c\u00e1c vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m m\u00e0 b\u1ea1n \u0111\u00e3 v\u1ea1ch ra. Quan tr\u1ecdng nh\u1ea5t, b\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng ma tr\u1eadn c\u1ee7a b\u1ea1n lo\u1ea1i b\u1ecf m\u1ecdi nh\u1ea7m l\u1eabn b\u1ed5 sung li\u00ean quan \u0111\u1ebfn d\u1ef1 \u00e1n.<\/li>\n<\/ul>\n<ul>\n<li>H\u00e3y ch\u00fa \u00fd \u0111\u1ebfn tr\u00e1ch nhi\u1ec7m, th\u00e0nh t\u00edch v\u00e0 quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c n\u00eau trong ma tr\u1eadn RACI. Tr\u00e1nh xa c\u00e1c nhi\u1ec7m v\u1ee5 qu\u00e1 chung chung ho\u1eb7c qu\u00e1 h\u00e0nh ch\u00ednh, ch\u1eb3ng h\u1ea1n nh\u01b0 tham d\u1ef1 c\u00e1c cu\u1ed9c h\u1ecdp nh\u00f3m ho\u1eb7c cung c\u1ea5p b\u00e1o c\u00e1o t\u00ecnh tr\u1ea1ng.<\/li>\n<\/ul>\n<ul>\n<li>M\u1ed7i nhi\u1ec7m v\u1ee5 c\u00f3 m\u1ed9t (v\u00e0 ch\u1ec9 m\u1ed9t) b\u00ean ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u01b0\u1ee3c giao cho n\u00f3 \u0111\u1ec3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh r\u00f5 r\u00e0ng.<\/li>\n<\/ul>\n<ul>\n<li>Kh\u00f4ng c\u00f3 th\u00e0nh vi\u00ean n\u00e0o trong nh\u00f3m b\u1ecb qu\u00e1 t\u1ea3i v\u1edbi qu\u00e1 nhi\u1ec1u nhi\u1ec7m v\u1ee5 c\u00f3 tr\u00e1ch nhi\u1ec7m.<\/li>\n<\/ul>\n<ul>\n<li>M\u1ed7i c\u00e1 nh\u00e2n trong nh\u00f3m \u0111\u1ec1u g\u00f3p ph\u1ea7n ho\u00e0n th\u00e0nh m\u1ed7i nhi\u1ec7m v\u1ee5.<\/li>\n<\/ul>\n<ul>\n<li>H\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n c\u00f3 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p \u0111\u01a1n gi\u1ea3n v\u00e0 k\u00edn \u0111\u00e1o \u0111\u1ec3 th\u00f4ng b\u00e1o cho nh\u1eefng ng\u01b0\u1eddi \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 nh\u1eefng vai tr\u00f2 \u0111\u01b0\u1ee3c cung c\u1ea5p th\u00f4ng tin trong ma tr\u1eadn c\u1ee7a b\u1ea1n n\u1ebfu b\u1ea1n c\u00f3 nhi\u1ec1u vai tr\u00f2 trong s\u1ed1 n\u00e0y. C\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng nh\u01b0 vi\u1ec7c \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o k\u1ebf ho\u1ea1ch d\u1ef1 \u00e1n c\u1ee7a b\u1ea1n \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 \u0111ang \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. \u0110\u00f3 l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn tuy\u1ec7t v\u1eddi \u0111\u1ec3 thu h\u00fat nh\u1eefng ng\u01b0\u1eddi b\u00ean ngo\u00e0i t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n v\u00e0o v\u00f2ng l\u1eb7p.<\/li>\n<\/ul>\n<h2 id=\"toc_RACI_Matrix_Rules\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">11 L\u1ee3i \u00edch c\u1ee7a Ma tr\u1eadn RACI<\/h2>\n<p>Ma tr\u1eadn RACI, c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 Ma tr\u1eadn ph\u00e2n c\u00f4ng tr\u00e1ch nhi\u1ec7m, l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 c\u00f3 gi\u00e1 tr\u1ecb trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 l\u1eadp k\u1ebf ho\u1ea1ch t\u1ed5 ch\u1ee9c. N\u00f3 gi\u00fap x\u00e1c \u0111\u1ecbnh v\u00e0 truy\u1ec1n \u0111\u1ea1t vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m trong m\u1ed9t d\u1ef1 \u00e1n ho\u1eb7c quy tr\u00ecnh. L\u1ee3i \u00edch c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng ma tr\u1eadn RACI bao g\u1ed3m:<\/p>\n<p><b>1. S\u1ef1 r\u00f5 r\u00e0ng v\u00e0 giao ti\u1ebfp:<\/b> N\u00f3 cung c\u1ea5p s\u1ef1 tr\u00ecnh b\u00e0y r\u00f5 r\u00e0ng v\u00e0 tr\u1ef1c quan v\u1ec1 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m, \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u00e0 \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o cho t\u1eebng nhi\u1ec7m v\u1ee5 ho\u1eb7c ho\u1ea1t \u0111\u1ed9ng. T\u00ednh minh b\u1ea1ch do ma tr\u1eadn RACI mang l\u1ea1i g\u00f3p ph\u1ea7n l\u00e0m gi\u1ea3m \u0111\u1ed9 kh\u00f4ng ch\u1eafc ch\u1eafn v\u00e0 hi\u1ec3u sai.<\/p>\n<p><b>2. X\u00e1c \u0111\u1ecbnh vai tr\u00f2:<\/b> N\u00f3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi tham gia v\u00e0o m\u1ed9t d\u1ef1 \u00e1n ho\u1eb7c quy tr\u00ecnh \u0111\u1ec1u hi\u1ec3u \u0111\u01b0\u1ee3c vai tr\u00f2 c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd v\u00e0 nh\u1eefng g\u00ec \u0111\u01b0\u1ee3c mong \u0111\u1ee3i \u1edf h\u1ecd. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 n\u00e2ng cao tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh v\u00e0 hi\u1ec7u su\u1ea5t.<\/p>\n<p><b>3. Ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5:<\/b> Ma tr\u1eadn gi\u00fap ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5, gi\u00fap vi\u1ec7c ph\u00e2n c\u00f4ng tr\u00e1ch nhi\u1ec7m v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 d\u1ec5 d\u00e0ng h\u01a1n. C\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m bi\u1ebft h\u1ecd ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 nh\u1eefng g\u00ec, gi\u00fap cho nhi\u1ec7m v\u1ee5 c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh \u0111\u00fang th\u1eddi h\u1ea1n h\u01a1n.<\/p>\n<p><b>4. Qu\u1ea3n l\u00fd th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c:<\/b> B\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m, ma tr\u1eadn RACI gi\u00fap c\u00e1c nh\u00f3m ph\u00e2n b\u1ed5 th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c hi\u1ec7u qu\u1ea3 h\u01a1n. \u0110i\u1ec1u n\u00e0y l\u00e0m gi\u1ea3m nguy c\u01a1 tr\u00f9ng l\u1eb7p n\u1ed7 l\u1ef1c ho\u1eb7c b\u1ecf b\u00ea c\u00e1c nhi\u1ec7m v\u1ee5 quan tr\u1ecdng.<\/p>\n<p><b>5. Ra quy\u1ebft \u0111\u1ecbnh:<\/b> N\u00f3 gi\u00fap x\u00e1c \u0111\u1ecbnh ai c\u1ea7n \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n ho\u1eb7c cung c\u1ea5p th\u00f4ng tin cho t\u1eebng nhi\u1ec7m v\u1ee5. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh, \u0111\u1ea3m b\u1ea3o r\u1eb1ng \u0111\u00fang ng\u01b0\u1eddi s\u1ebd tham gia v\u00e0o vi\u1ec7c \u0111\u01b0a ra nh\u1eefng l\u1ef1a ch\u1ecdn quan tr\u1ecdng.<\/p>\n<p><b>6. Gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t:<\/b> Khi nh\u1eefng b\u1ea5t \u0111\u1ed3ng ho\u1eb7c xung \u0111\u1ed9t n\u1ea3y sinh trong m\u1ed9t d\u1ef1 \u00e1n ho\u1eb7c quy tr\u00ecnh, ma tr\u1eadn RACI c\u00f3 th\u1ec3 d\u00f9ng l\u00e0m t\u00e0i li\u1ec7u tham kh\u1ea3o \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ai c\u00f3 quy\u1ec1n ra quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap gi\u1ea3i quy\u1ebft tranh ch\u1ea5p hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n<p><b>7. Ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau:<\/b> Ma tr\u1eadn RACI c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi nhi\u1ec7m v\u1ee5 v\u00e0 ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec1u ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau c\u1ee7a d\u1ef1 \u00e1n ho\u1eb7c t\u1ed5 ch\u1ee9c, gi\u00fap duy tr\u00ec s\u1ef1 t\u1eadp trung v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau.<\/p>\n<p><b>8. Gi\u1edbi thi\u1ec7u v\u00e0 \u0111\u00e0o t\u1ea1o:<\/b> \u0110\u00e2y l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ec3 gi\u1edbi thi\u1ec7u c\u00e1c th\u00e0nh vi\u00ean nh\u00f3m ho\u1eb7c nh\u00e2n vi\u00ean m\u1edbi v\u00ec n\u00f3 n\u00eau r\u00f5 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a h\u1ecd. Ngo\u00e0i ra, n\u00f3 c\u00f2n c\u00f3 c\u00e1c \u1ee9ng d\u1ee5ng cho m\u1ee5c \u0111\u00edch \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n.<\/p>\n<p><b>9. Gi\u1ea3m thi\u1ec3u r\u1ee7i ro:<\/b> X\u00e1c \u0111\u1ecbnh r\u00f5 tr\u00e1ch nhi\u1ec7m, gi\u1ea3m thi\u1ec3u r\u1ee7i ro nhi\u1ec7m v\u1ee5 b\u1ecb b\u1ecf qua ho\u1eb7c b\u1ecf qua, c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn d\u1ef1 \u00e1n b\u1ecb ch\u1eadm tr\u1ec5 ho\u1eb7c th\u1ea5t b\u1ea1i.<\/p>\n<p><b>10. C\u1ea3i thi\u1ec7n s\u1ef1 h\u1ee3p t\u00e1c:<\/b> Ma tr\u1eadn RACI khuy\u1ebfn kh\u00edch s\u1ef1 h\u1ee3p t\u00e1c b\u1eb1ng c\u00e1ch n\u00eau r\u00f5 nh\u1eefng ai c\u1ea7n \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n ho\u1eb7c cung c\u1ea5p th\u00f4ng tin. N\u00f3 th\u00fac \u0111\u1ea9y tinh th\u1ea7n l\u00e0m vi\u1ec7c nh\u00f3m v\u00e0 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m.<\/p>\n<p><b>11. C\u1ea3i ti\u1ebfn quy tr\u00ecnh:<\/b> Theo th\u1eddi gian, khi ti\u1ebfn \u0111\u1ed9 v\u00e0 quy tr\u00ecnh c\u1ee7a d\u1ef1 \u00e1n ph\u00e1t tri\u1ec3n, ma tr\u1eadn RACI c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt \u0111\u1ec3 ph\u1ea3n \u00e1nh nh\u1eefng thay \u0111\u1ed5i v\u1ec1 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m. \u0110i\u1ec1u n\u00e0y h\u1ed7 tr\u1ee3 c\u00e1c n\u1ed7 l\u1ef1c c\u1ea3i ti\u1ebfn quy tr\u00ecnh \u0111ang di\u1ec5n ra.<\/p>\n<p>T\u00f3m l\u1ea1i, ma tr\u1eadn RACI l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 h\u1eefu \u00edch \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 quy tr\u00ecnh t\u1ed5 ch\u1ee9c. N\u00f3 th\u00fac \u0111\u1ea9y giao ti\u1ebfp r\u00f5 r\u00e0ng, tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh v\u00e0 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c hi\u1ec7u qu\u1ea3, cu\u1ed1i c\u00f9ng g\u00f3p ph\u1ea7n mang l\u1ea1i k\u1ebft qu\u1ea3 th\u00e0nh c\u00f4ng cho d\u1ef1 \u00e1n v\u00e0 c\u1ea3i thi\u1ec7n tinh th\u1ea7n \u0111\u1ed3ng \u0111\u1ed9i.<\/p>\n<h2 id=\"toc_Advantages_of_a_RACI_matrix\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u01afu \u0111i\u1ec3m c\u1ee7a ma tr\u1eadn RACI<\/h2>\n<p>C\u00f3 m\u1ed9t s\u1ed1 l\u1ee3i \u00edch khi t\u1ea1o ma tr\u1eadn RACI tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u d\u1ef1 \u00e1n. Nh\u1eefng l\u1ee3i \u00edch n\u00e0y c\u1ee7a Ma tr\u1eadn RACI bao g\u1ed3m:<\/p>\n<ul>\n<li><b>Giao ti\u1ebfp h\u1ee3p l\u00fd:<\/b> V\u1edbi ma tr\u1eadn RACI, b\u1ea1n c\u00f3 th\u1ec3 h\u1ee3p l\u00fd h\u00f3a giao ti\u1ebfp v\u00e0 thu h\u00fat nh\u1eefng ng\u01b0\u1eddi ph\u00f9 h\u1ee3p v\u00e0o th\u1eddi \u0111i\u1ec3m th\u00edch h\u1ee3p. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap \u0111\u1ea9y nhanh v\u00e0 \u0111\u01a1n gi\u1ea3n h\u00f3a vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh.<\/li>\n<\/ul>\n<ul>\n<li><b>\u0110\u1ea7u v\u00e0o c\u1ee7a c\u00e1c b\u00ean li\u00ean quan \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp h\u1ee3p l\u00fd:<\/b> B\u1eb1ng c\u00e1ch n\u00e0o? B\u1eb1ng c\u00e1ch ph\u00e2n bi\u1ec7t gi\u1eefa c\u00e1c b\u00ean li\u00ean quan ch\u00ednh ph\u1ea3i \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u cung c\u1ea5p th\u00f4ng tin \u0111\u1ea7u v\u00e0o v\u00e0 c\u00e1c b\u00ean li\u00ean quan ch\u00ednh ph\u1ea3i \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o, b\u1ea1n s\u1ebd gi\u1ea3m \u0111\u01b0\u1ee3c kh\u1ea3 n\u0103ng x\u1ea3y ra ph\u1ea3n h\u1ed3i ch\u1eadm tr\u1ec5. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng ch\u1ec9 nh\u1eefng ng\u01b0\u1eddi c\u1ea7n \u0111\u01b0\u1ee3c th\u00f4ng tin m\u1edbi \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt.<\/li>\n<\/ul>\n<ul>\n<li><b>T\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho vi\u1ec7c \u1ee7y \u200b\u200bquy\u1ec1n:<\/b> Vi\u1ec7c t\u1ea1o tr\u01b0\u1edbc ma tr\u1eadn RACI s\u1ebd x\u00e1c \u0111\u1ecbnh vai tr\u00f2 c\u1ee7a m\u1ecdi ng\u01b0\u1eddi. Ngo\u00e0i ra c\u00f2n c\u00f3 m\u1ed9t ng\u01b0\u1eddi \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng ph\u1ee5 tr\u00e1ch d\u1ef1 \u00e1n m\u00e0 ng\u01b0\u1eddi kh\u00e1c c\u00f3 th\u1ec3 t\u00ecm \u0111\u1ebfn \u0111\u1ec3 xin l\u1eddi khuy\u00ean, c\u00e2u h\u1ecfi ho\u1eb7c ph\u1ea3n h\u1ed3i.<\/li>\n<\/ul>\n<ul>\n<li><b>K\u1ef3 v\u1ecdng r\u1ea5t r\u00f5 r\u00e0ng:<\/b> Kh\u00f4ng c\u00f3 s\u1ef1 nh\u1ea7m l\u1eabn v\u00ec m\u1ecdi ng\u01b0\u1eddi tham gia d\u1ef1 \u00e1n \u0111\u1ec1u hi\u1ec3u ai ch\u1ecbu tr\u00e1ch nhi\u1ec7m ho\u00e0n th\u00e0nh t\u1eebng nhi\u1ec7m v\u1ee5. N\u00f3 c\u0169ng h\u1ed7 tr\u1ee3 c\u00e1c b\u00ean li\u00ean quan ch\u00ednh hi\u1ec3u \u0111\u01b0\u1ee3c vai tr\u00f2 t\u01b0\u01a1ng \u1ee9ng c\u1ee7a h\u1ecd.<\/li>\n<\/ul>\n<h2 id=\"toc_Disadvantages_of_a_RACI_matrix\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">Nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a ma tr\u1eadn RACI<\/h2>\n<ul>\n<li>Th\u1eadt kh\u00f4ng d\u1ec5 d\u00e0ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh t\u1ea5t c\u1ea3 c\u00e1c m\u1ed1i quan h\u1ec7 gi\u1eefa nh\u1eefng ng\u01b0\u1eddi tham gia d\u1ef1 \u00e1n.<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\">Bi\u1ec3u \u0111\u1ed3 tr\u00e1ch nhi\u1ec7m ma tr\u1eadn kh\u00f4ng m\u00f4 t\u1ea3 s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a m\u1ecdi ng\u01b0\u1eddi trong d\u1ef1 \u00e1n.<\/p>\n<ul>\n<li>Bi\u1ec3u \u0111\u1ed3 n\u00e0y ch\u1ec9 \u0111\u00f3ng vai tr\u00f2 h\u1ed7 tr\u1ee3 c\u01a1 h\u1ecdc.<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\">Bi\u1ec3u \u0111\u1ed3 n\u00e0y ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 m\u00e1y m\u00f3c \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh tr\u00e1ch nhi\u1ec7m; n\u00f3 kh\u00f4ng x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng m\u1ed1i quan h\u1ec7 gi\u1eefa nh\u1eefng ng\u01b0\u1eddi tham gia d\u1ef1 \u00e1n. M\u1ed1i quan h\u1ec7 quy\u1ec1n h\u1ea1n &#8211; tr\u00e1ch nhi\u1ec7m \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh m\u1ed9t c\u00e1ch chung chung. Th\u1eadt kh\u00f4ng d\u1ec5 d\u00e0ng \u0111\u1ec3 di\u1ec5n t\u1ea3 m\u1ee9c \u0111\u1ed9 v\u00e0 tr\u1ea1ng th\u00e1i c\u1ee7a m\u1ed9t m\u1ed1i quan h\u1ec7.<\/p>\n<ul>\n<li>Nh\u1eefng r\u00e0ng bu\u1ed9c do kh\u00e1ch h\u00e0ng \u00e1p \u0111\u1eb7t c\u00f3 th\u1ec3 h\u1ea1n ch\u1ebf ti\u1ec7n \u00edch c\u1ee7a n\u00f3.<\/li>\n<\/ul>\n<p><strong><b>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/ideascale.com\/vi\/viblog\/ma-tran-ansoff-la-gi\/\">Ma tr\u1eadn Ansoff l\u00e0 g\u00ec?<\/a><\/b><\/strong><\/p>\n<h2 id=\"toc_How_Detailed_Should_a_RACI_Chart_Be\" class=\"\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">Bi\u1ec3u \u0111\u1ed3 RACI n\u00ean chi ti\u1ebft \u0111\u1ebfn m\u1ee9c n\u00e0o?<\/h2>\n<p>\u0110\u00f4i khi, vi\u1ec7c t\u1ea1o Bi\u1ec3u \u0111\u1ed3 RACI c\u1ee7a b\u1ea1n c\u00e0ng chi ti\u1ebft c\u00e0ng t\u1ed1t c\u00f3 th\u1ec3 r\u1ea5t h\u1ea5p d\u1eabn. Tuy nhi\u00ean, ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t trong ng\u00e0nh \u0111\u01b0\u1ee3c Vi\u1ec7n Qu\u1ea3n l\u00fd D\u1ef1 \u00e1n khuy\u1ebfn ngh\u1ecb l\u00e0 bi\u1ec3u \u0111\u1ed3 RACI l\u00fd t\u01b0\u1edfng n\u00ean n\u1eb1m trong kho\u1ea3ng 8-10 ho\u1ea1t \u0111\u1ed9ng d\u1ef1 \u00e1n. \u0110i\u1ec1u n\u00e0y chia d\u1ef1 \u00e1n th\u00e0nh c\u00e1c ph\u1ea7n c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd \u0111\u01b0\u1ee3c. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e1ch ti\u1ebfp c\u1eadn kh\u00e1c nhau m\u00e0 ng\u01b0\u1eddi ta c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n:<\/p>\n<ul>\n<li>\u0110\u1eebng nh\u1ea7m l\u1eabn khi li\u1ec7t k\u00ea m\u1ecdi ng\u01b0\u1eddi s\u1ebd tham gia v\u00ec bi\u1ec3u \u0111\u1ed3 RACI cho ph\u00e9p b\u1ea1n t\u1ed5 ch\u1ee9c c\u00e1c c\u00e1 nh\u00e2n th\u00e0nh c\u00e1c nh\u00f3m ho\u1eb7c ph\u00f2ng ban. Thay v\u00e0o \u0111\u00f3, b\u1ea1n n\u00ean li\u1ec7t k\u00ea m\u1ed9t b\u1ed9 ph\u1eadn ho\u1eb7c m\u1ed9t nh\u00f3m. Ai ch\u1ecbu tr\u00e1ch nhi\u1ec7m li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng? Ti\u1ebfp th\u1ecb.<\/li>\n<\/ul>\n<ul>\n<li>N\u1ebfu bi\u1ec3u \u0111\u1ed3 c\u1ea5p cao cung c\u1ea5p cho b\u1ea1n s\u1ef1 ph\u00e2n c\u00f4ng lao \u0111\u1ed9ng chung theo ph\u00f2ng ban, b\u1ea1n n\u00ean t\u1ea1o bi\u1ec3u \u0111\u1ed3 RACI c\u1ee5 th\u1ec3 h\u01a1n cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng ri\u00eang l\u1ebb m\u00e0 b\u1ea1n y\u00eau c\u1ea7u. Trong minh h\u1ecda c\u1ee5 th\u1ec3 n\u00e0y, RACI \u0111\u01b0\u1ee3c g\u1eafn nh\u00e3n &#8220;Li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng&#8221; c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia th\u00e0nh m\u1ed9t nh\u00f3m chi ti\u1ebft h\u01a1n g\u1ed3m 8 \u0111\u1ebfn 10 ho\u1ea1t \u0111\u1ed9ng li\u00ean quan \u0111\u1ebfn m\u1ed9t nh\u00f3m c\u00e1 nh\u00e2n kh\u00e1c nhau.<\/li>\n<\/ul>\n<ul>\n<li>M\u1ed9t c\u00f4ng vi\u1ec7c ph\u1ee9c t\u1ea1p c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1eaft th\u00e0nh nh\u1eefng ph\u1ea7n c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd \u0111\u01b0\u1ee3c b\u1eb1ng c\u00e1ch chia n\u00f3 th\u00e0nh c\u00e1c giai \u0111o\u1ea1n ri\u00eang bi\u1ec7t. V\u00ed d\u1ee5: t\u1ea1o bi\u1ec3u \u0111\u1ed3 RACI cho c\u00f4ng vi\u1ec7c c\u1ea7n ho\u00e0n th\u00e0nh trong hai \u0111\u1ebfn ba tu\u1ea7n t\u1edbi. Sau khi b\u1ea1n ho\u00e0n th\u00e0nh giai \u0111o\u1ea1n \u0111\u00f3, h\u00e3y chuy\u1ec3n sang nh\u00f3m vi\u1ec7c c\u1ea7n l\u00e0m ti\u1ebfp theo v\u00e0 l\u1eb7p l\u1ea1i b\u01b0\u1edbc m\u1ed9t<\/li>\n<\/ul>\n<p>H\u00e3y nh\u1edb r\u1eb1ng, khoa h\u1ecdc nh\u1eadn th\u1ee9c \u0111\u00e3 ch\u1ee9ng minh r\u1eb1ng ngay c\u1ea3 nh\u1eefng ng\u01b0\u1eddi th\u00f4ng minh nh\u1ea5t c\u0169ng ch\u1ec9 c\u00f3 kh\u1ea3 n\u0103ng ghi nh\u1edb c\u00f9ng l\u00fac 5-7 \u0111i\u1ec1u trong \u0111\u1ea7u. V\u00ec \u0111i\u1ec1u n\u00e0y, ch\u00fang ta c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng bi\u1ec3u \u0111\u1ed3 RACI c\u1ee7a ch\u00fang ta \u0111\u1ee7 d\u1ec5 nh\u1edb.<\/p>\n<p><strong><b>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/ideascale.com\/vi\/viblog\/chung-toc-ma-tran-vs-arpa\/\">M\u00f4 h\u00ecnh ma tr\u1eadn RACI v\u00e0 ARPA<\/a><\/b><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ma tr\u1eadn RACI l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n. N\u00f3 l\u00e0m r\u00f5 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean \u0111\u1ed1i v\u1edbi nhi\u1ec7m v\u1ee5, c\u1ed9t m\u1ed1c v\u00e0 quy\u1ebft \u0111\u1ecbnh c\u1ee7a d\u1ef1 \u00e1n.<\/p>\n","protected":false},"author":72,"featured_media":83775,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4437],"tags":[],"contributor":[4619],"class_list":["post-83774","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-viblog","contributor-paul-vanzandt-vi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ma tr\u1eadn RACI l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, C\u00e1ch t\u1ea1o, Quy t\u1eafc, L\u1ee3i \u00edch, \u01afu \u0111i\u1ec3m v\u00e0 Nh\u01b0\u1ee3c \u0111i\u1ec3m<\/title>\n<meta name=\"description\" content=\"Ma tr\u1eadn RACI, c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 bi\u1ec3u \u0111\u1ed3 RACI ho\u1eb7c s\u01a1 \u0111\u1ed3 RACI, \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 t\u1ed5 ch\u1ee9c v\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n gi\u00fap x\u00e1c \u0111\u1ecbnh v\u00e0 l\u00e0m r\u00f5 vai tr\u00f2 c\u0169ng nh\u01b0 tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi c\u00e1c nhi\u1ec7m v\u1ee5, ho\u1ea1t \u0111\u1ed9ng ho\u1eb7c s\u1ea3n ph\u1ea9m b\u00e0n giao trong m\u1ed9t d\u1ef1 \u00e1n ho\u1eb7c quy tr\u00ecnh kinh doanh. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1ch t\u1ea1o ma tr\u1eadn RACI, c\u00e1c quy t\u1eafc, l\u1ee3i \u00edch, \u01b0u \u0111i\u1ec3m v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ideascale.com\/vi\/viblog\/ma-tran-chung-toc\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ma tr\u1eadn RACI l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, C\u00e1ch t\u1ea1o, Quy t\u1eafc, L\u1ee3i \u00edch, \u01afu \u0111i\u1ec3m v\u00e0 Nh\u01b0\u1ee3c \u0111i\u1ec3m\" \/>\n<meta property=\"og:description\" content=\"Ma tr\u1eadn RACI, c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 bi\u1ec3u \u0111\u1ed3 RACI ho\u1eb7c s\u01a1 \u0111\u1ed3 RACI, \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 t\u1ed5 ch\u1ee9c v\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n gi\u00fap x\u00e1c \u0111\u1ecbnh v\u00e0 l\u00e0m r\u00f5 vai tr\u00f2 c\u0169ng nh\u01b0 tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi c\u00e1c nhi\u1ec7m v\u1ee5, ho\u1ea1t \u0111\u1ed9ng ho\u1eb7c s\u1ea3n ph\u1ea9m b\u00e0n giao trong m\u1ed9t d\u1ef1 \u00e1n ho\u1eb7c quy tr\u00ecnh kinh doanh. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1ch t\u1ea1o ma tr\u1eadn RACI, c\u00e1c quy t\u1eafc, l\u1ee3i \u00edch, \u01b0u \u0111i\u1ec3m v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ideascale.com\/vi\/viblog\/ma-tran-chung-toc\/\" \/>\n<meta property=\"og:site_name\" content=\"IdeaScale\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ideascale\" \/>\n<meta property=\"article:published_time\" content=\"2022-05-23T21:20:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-20T06:39:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ideascale.com\/wp-content\/uploads\/2022\/05\/Scrum-board-rafiki.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Moinul Alam\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ideascale\" \/>\n<meta name=\"twitter:site\" content=\"@ideascale\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Moinul Alam\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"23 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ideascale.com\/vi\/viblog\/ma-tran-chung-toc\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/ideascale.com\/vi\/viblog\/ma-tran-chung-toc\/\"},\"author\":{\"name\":\"Moinul Alam\",\"@id\":\"http:\/\/ideascale.com\/vi\/#\/schema\/person\/548a157b52ddaa368a8914d8e36b8373\"},\"headline\":\"Ma tr\u1eadn RACI l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, C\u00e1ch t\u1ea1o, Quy t\u1eafc, L\u1ee3i \u00edch, \u01afu \u0111i\u1ec3m v\u00e0 Nh\u01b0\u1ee3c \u0111i\u1ec3m\",\"datePublished\":\"2022-05-23T21:20:28+00:00\",\"dateModified\":\"2024-06-20T06:39:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ideascale.com\/vi\/viblog\/ma-tran-chung-toc\/\"},\"wordCount\":4600,\"commentCount\":0,\"publisher\":{\"@id\":\"http:\/\/ideascale.com\/vi\/#organization\"},\"image\":{\"@id\":\"https:\/\/ideascale.com\/vi\/viblog\/ma-tran-chung-toc\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ideascale.com\/wp-content\/uploads\/2022\/05\/Scrum-board-rafiki.png\",\"articleSection\":[\"viblog\"],\"inLanguage\":\"vi-VN\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/ideascale.com\/vi\/viblog\/ma-tran-chung-toc\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ideascale.com\/vi\/viblog\/ma-tran-chung-toc\/\",\"url\":\"https:\/\/ideascale.com\/vi\/viblog\/ma-tran-chung-toc\/\",\"name\":\"Ma tr\u1eadn RACI l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, C\u00e1ch t\u1ea1o, Quy t\u1eafc, L\u1ee3i \u00edch, \u01afu \u0111i\u1ec3m v\u00e0 Nh\u01b0\u1ee3c \u0111i\u1ec3m\",\"isPartOf\":{\"@id\":\"http:\/\/ideascale.com\/vi\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ideascale.com\/vi\/viblog\/ma-tran-chung-toc\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ideascale.com\/vi\/viblog\/ma-tran-chung-toc\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ideascale.com\/wp-content\/uploads\/2022\/05\/Scrum-board-rafiki.png\",\"datePublished\":\"2022-05-23T21:20:28+00:00\",\"dateModified\":\"2024-06-20T06:39:35+00:00\",\"description\":\"Ma tr\u1eadn RACI, c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 bi\u1ec3u \u0111\u1ed3 RACI ho\u1eb7c s\u01a1 \u0111\u1ed3 RACI, \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 t\u1ed5 ch\u1ee9c v\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n gi\u00fap x\u00e1c \u0111\u1ecbnh v\u00e0 l\u00e0m r\u00f5 vai tr\u00f2 c\u0169ng nh\u01b0 tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi c\u00e1c nhi\u1ec7m v\u1ee5, ho\u1ea1t \u0111\u1ed9ng ho\u1eb7c s\u1ea3n ph\u1ea9m b\u00e0n giao trong m\u1ed9t d\u1ef1 \u00e1n ho\u1eb7c quy tr\u00ecnh kinh doanh. 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