{"id":83750,"date":"2023-02-02T04:23:45","date_gmt":"2023-02-02T08:23:45","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/hop-tac-nhom-la-gi\/"},"modified":"2024-06-13T07:26:22","modified_gmt":"2024-06-13T11:26:22","slug":"hop-tac-nhom-la-gi","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/hop-tac-nhom-la-gi\/","title":{"rendered":"H\u1ee3p t\u00e1c nh\u00f3m l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, t\u1ea7m quan tr\u1ecdng, l\u1ee3i \u00edch, v\u00ed d\u1ee5 v\u00e0 c\u00e1ch c\u1ea3i thi\u1ec7n"},"content":{"rendered":"
M\u1ee5c l\u1ee5c<\/b><\/strong><\/p>\n<\/div> H\u1ee3p t\u00e1c nh\u00f3m l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh n\u0103ng \u0111\u1ed9ng trong \u0111\u00f3 c\u00e1c c\u00e1 nh\u00e2n \u0111o\u00e0n k\u1ebft n\u1ed7 l\u1ef1c c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch li\u1ec1n m\u1ea1ch \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung ho\u1eb7c ho\u00e0n th\u00e0nh c\u00e1c nhi\u1ec7m v\u1ee5 chung. N\u1ed7 l\u1ef1c h\u1ee3p t\u00e1c n\u00e0y bao g\u1ed3m s\u1ef1 ph\u1ed1i h\u1ee3p v\u00e0 t\u00edch h\u1ee3p c\u00e1c k\u1ef9 n\u0103ng v\u00e0 ngu\u1ed3n l\u1ef1c \u0111a d\u1ea1ng gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m, d\u1eabn \u0111\u1ebfn vi\u1ec7c ho\u00e0n th\u00e0nh c\u00e1c m\u1ee5c ti\u00eau v\u1edbi hi\u1ec7u su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3 \u0111\u1eb7c bi\u1ec7t, v\u01b0\u1ee3t qua n\u1ed7 l\u1ef1c c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n.<\/p>\n \u0110i\u1ec1u quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a c\u1ed9ng t\u00e1c nh\u00f3m l\u00e0 c\u00e1c s\u1ed1 li\u1ec7u hi\u1ec7u su\u1ea5t \u0111\u01b0\u1ee3c chia s\u1ebb v\u00e0 c\u00e1c nguy\u00ean t\u1eafc h\u01b0\u1edbng d\u1eabn gi\u00fap n\u00e2ng cao \u0111\u00e1ng k\u1ec3 kh\u1ea3 n\u0103ng giao ti\u1ebfp v\u00e0 l\u00e0m vi\u1ec7c nh\u00f3m. C\u00e1c t\u1ed5 ch\u1ee9c \u1ee7ng h\u1ed9 vi\u1ec7c c\u1ed9ng t\u00e1c nh\u00f3m nh\u01b0 m\u1ed9t nguy\u00ean t\u1eafc n\u1ec1n t\u1ea3ng ph\u1ea3i xem x\u00e9t c\u00e1c y\u1ebfu t\u1ed1 ch\u00ednh nh\u01b0 c\u00f4ng ngh\u1ec7, phong c\u00e1ch giao ti\u1ebfp v\u00e0 v\u0103n h\u00f3a c\u00f4ng ty khi x\u00e2y d\u1ef1ng c\u00e1c nguy\u00ean t\u1eafc c\u1ed9ng t\u00e1c. C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y ph\u00e2n bi\u1ec7t r\u00f5 r\u00e0ng s\u1ef1 h\u1ee3p t\u00e1c nh\u00f3m v\u1edbi nh\u1eefng n\u1ed7 l\u1ef1c t\u1eadp th\u1ec3 \u0111\u01a1n thu\u1ea7n trong m\u1ed9t nhi\u1ec7m v\u1ee5 ho\u1eb7c d\u1ef1 \u00e1n.<\/p>\n Trong b\u1ed1i c\u1ea3nh ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ec3 \u0111\u1ed1i ph\u00f3 v\u1edbi \u0111\u1ea1i d\u1ecbch Covid-19 v\u00e0 c\u00e1c \u0111\u1ee3t \u0111\u00f3ng c\u1eeda sau \u0111\u00f3, c\u00f4ng ngh\u1ec7 cho ph\u00e9p c\u1ed9ng t\u00e1c nh\u00f3m t\u1eeb xa \u0111\u00e3 n\u1ed5i l\u00ean nh\u01b0 m\u1ed9t xu h\u01b0\u1edbng then ch\u1ed1t. S\u1ef1 chuy\u1ec3n \u0111\u1ed5i n\u00e0y coi vi\u1ec7c c\u1ed9ng t\u00e1c nh\u00f3m tr\u1edf th\u00e0nh ch\u1ee7 \u0111\u1ec1 tr\u1ecdng t\u00e2m c\u1ee7a c\u00e1c c\u00f4ng ty tr\u00ean to\u00e0n c\u1ea7u. \u0110\u00e1ng ch\u00fa \u00fd, m\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a Fortune Business Insights d\u1ef1 \u0111o\u00e1n th\u1ecb tr\u01b0\u1eddng ph\u1ea7n m\u1ec1m c\u1ed9ng t\u00e1c nh\u00f3m s\u1ebd c\u00f3 s\u1ef1 t\u0103ng tr\u01b0\u1edfng \u0111\u00e1ng k\u1ec3, \u0111\u1ea1t g\u1ea7n 41 t\u1ef7 USD v\u00e0o n\u0103m 2028 t\u1eeb m\u1ee9c kho\u1ea3ng 17 t\u1ef7 USD v\u00e0o n\u0103m 2021. \u0110i\u1ec1u n\u00e0y nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a s\u1ef1 h\u1ee3p t\u00e1c nh\u00f3m, kh\u00f4ng ch\u1ec9 v\u1edbi t\u01b0 c\u00e1ch l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt qu\u1ea3n l\u00fd d\u1ef1 \u00e1n m\u00e0 c\u00f2n l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 c\u00f4ng ngh\u1ec7 quan tr\u1ecdng th\u00fac \u0111\u1ea9y c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a doanh nghi\u1ec7p trong t\u01b0\u01a1ng lai g\u1ea7n.<\/p>\n C\u00e1c kh\u00eda c\u1ea1nh ch\u00ednh c\u1ee7a h\u1ee3p t\u00e1c nh\u00f3m bao g\u1ed3m:<\/b><\/p>\n H\u1ee3p t\u00e1c nh\u00f3m l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft trong nhi\u1ec1u m\u00f4i tr\u01b0\u1eddng kh\u00e1c nhau, bao g\u1ed3m c\u00e1c d\u1ef1 \u00e1n kinh doanh, nghi\u00ean c\u1ee9u, gi\u00e1o d\u1ee5c v\u00e0 c\u1ed9ng \u0111\u1ed3ng. N\u00f3 c\u00f3 th\u1ec3 n\u00e2ng cao n\u0103ng su\u1ea5t, t\u00ednh s\u00e1ng t\u1ea1o v\u00e0 hi\u1ec7u su\u1ea5t t\u1ed5ng th\u1ec3 b\u1eb1ng c\u00e1ch t\u1eadn d\u1ee5ng c\u00e1c k\u1ef9 n\u0103ng v\u00e0 quan \u0111i\u1ec3m \u0111a d\u1ea1ng c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m. C\u00e1c c\u00f4ng ngh\u1ec7 nh\u01b0 c\u00f4ng c\u1ee5 c\u1ed9ng t\u00e1c, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 n\u1ec1n t\u1ea3ng giao ti\u1ebfp \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o \u0111i\u1ec1u ki\u1ec7n v\u00e0 h\u1ed7 tr\u1ee3 c\u1ed9ng t\u00e1c nh\u00f3m, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u1eeb xa ho\u1eb7c ph\u00e2n t\u00e1n.<\/p>\n Sau khi \u0111\u00e3 hi\u1ec3u r\u1ed9ng r\u00e3i c\u1ed9ng t\u00e1c nh\u00f3m l\u00e0 g\u00ec, h\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 t\u1ea7m quan tr\u1ecdng c\u1ee7a n\u00f3 v\u00e0o n\u0103m 2023 v\u00e0 nh\u1eefng l\u1ee3i \u00edch m\u00e0 n\u00f3 mang l\u1ea1i nh\u01b0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p c\u1ed9ng t\u00e1c nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau t\u1ed1t h\u01a1n cho to\u00e0n b\u1ed9 doanh nghi\u1ec7p:<\/p>\n 1. T\u0103ng c\u01b0\u1eddng ti\u1ebfp x\u00fac gi\u1eefa nh\u00e2n vi\u00ean v\u1edbi nh\u00e2n vi\u00ean<\/b><\/p>\n Trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c k\u1ebft h\u1ee3p v\u00e0 t\u1eeb xa hay th\u1eadm ch\u00ed l\u00e0 c\u00f4ng vi\u1ec7c t\u1ea1i ch\u1ed7 ng\u00e0y nay, nh\u00e2n vi\u00ean th\u01b0\u1eddng c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c ri\u00eang l\u1ebb v\u00e0 c\u1ea3m th\u1ea5y b\u1ecb c\u00f4 l\u1eadp. B\u1ea5t k\u1ec3 ch\u00fang ta l\u00e0m vi\u1ec7c \u1edf \u0111\u00e2u, \u00fd th\u1ee9c ti\u1ebfp x\u00fac gi\u1eefa con ng\u01b0\u1eddi v\u1edbi nhau l\u00e0 v\u00f4 c\u00f9ng c\u1ea7n thi\u1ebft \u0111\u1ec3 b\u1ea5t k\u1ef3 t\u1ed5 ch\u1ee9c n\u00e0o ho\u1ea1t \u0111\u1ed9ng trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c l\u00e0nh m\u1ea1nh.<\/p>\n H\u1ee3p t\u00e1c nh\u00f3m cho ph\u00e9p v\u00e0 c\u1ea3i thi\u1ec7n m\u1ed1i li\u00ean h\u1ec7 gi\u1eefa nh\u00e2n vi\u00ean v\u1edbi nh\u00e2n vi\u00ean, khuy\u1ebfn kh\u00edch m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ec7n v\u00e0 gi\u00fap t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c h\u1ee3p t\u00e1c h\u01a1n.<\/p>\n 2. Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n hi\u1ec7u qu\u1ea3 h\u01a1n<\/b><\/p>\n M\u1ed9t nh\u00f3m h\u1ee3p t\u00e1c nhi\u1ec1u h\u01a1n c\u0169ng s\u1ebd hi\u1ec7u qu\u1ea3 h\u01a1n trong vi\u1ec7c qu\u1ea3n l\u00fd c\u00e1c d\u1ef1 \u00e1n hi\u1ec7n c\u00f3 c\u0169ng nh\u01b0 ti\u1ebfp thu c\u00e1c d\u1ef1 \u00e1n v\u00e0 nhi\u1ec7m v\u1ee5 m\u1edbi .<\/strong> \u0110i\u1ec1u n\u00e0y l\u00e0 do c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m \u0111\u00e3 bi\u1ebft vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a nhau, th\u01b0\u1eddng t\u1ef1 ch\u1ee7 trong c\u1ed9ng t\u00e1c m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 can thi\u1ec7p c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u00e0 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n Tr\u00ean th\u1ef1c t\u1ebf, theo Forbes, h\u1ee3p t\u00e1c nh\u00f3m c\u00f3 th\u1ec3 gi\u00fap n\u0103ng su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean t\u0103ng h\u01a1n 50% so v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean \u0111ang l\u00e0m vi\u1ec7c trong m\u00f4i tr\u01b0\u1eddng ri\u00eang l\u1ebb ho\u1eb7c ri\u00eang l\u1ebb.<\/p>\n 3. C\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean <\/b><\/p>\n H\u1ee3p t\u00e1c nh\u00f3m mang l\u1ea1i s\u1ef1 h\u1ee3p t\u00e1c c\u1ee7a nh\u00e2n vi\u00ean nh\u01b0ng n\u00f3 kh\u00f4ng l\u00e0m m\u1ea5t \u0111i s\u1ef1 \u0111\u00f3ng g\u00f3p c\u1ee7a c\u00e1 nh\u00e2n nh\u00e2n vi\u00ean. Nh\u00e2n vi\u00ean v\u1eabn mang nh\u1eefng th\u01b0\u1edbc \u0111o ri\u00eang l\u1ebb v\u00e0 m\u1eb7c d\u00f9 \u0111i\u1ec1u \u0111\u00f3 c\u00f3 th\u1ec3 g\u1eafn li\u1ec1n v\u1edbi c\u00e1c m\u1ee5c ti\u00eau l\u1edbn h\u01a1n c\u1ee7a nh\u00f3m\/t\u1ed5 ch\u1ee9c, nh\u01b0ng th\u01b0\u1edbc \u0111o th\u00e0nh c\u00f4ng v\u1eabn mang t\u00ednh c\u00e1 nh\u00e2n. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p nh\u00e2n vi\u00ean gi\u1eef \u0111\u01b0\u1ee3c \u00fd th\u1ee9c c\u00e1 nh\u00e2n, \u0111\u1ed3ng th\u1eddi tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n c\u1ee7a m\u1ed9t \u0111i\u1ec1u g\u00ec \u0111\u00f3 l\u1edbn h\u01a1n v\u00e0 h\u1ee3p t\u00e1c h\u01a1n. Th\u01b0\u1eddng xuy\u00ean l\u00e0m vi\u1ec7c v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c c\u0169ng gi\u00fap nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c \u0111\u1ed3ng nghi\u1ec7p v\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd ch\u00fa \u00fd v\u00ec nh\u1eefng k\u1ef9 n\u0103ng \u0111\u1ed9c \u0111\u00e1o c\u1ee7a h\u1ecd v\u00e0 \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn.<\/p>\n S\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa c\u00e1c m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n v\u00e0 nh\u00f3m nh\u1edd s\u1ef1 h\u1ee3p t\u00e1c nh\u00f3m c\u00f3 th\u1ec3 gi\u00fap c\u1ea3i thi\u1ec7n s\u1ef1 t\u1ef1 tin v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean t\u1ea1i c\u00f4ng ty.<\/p>\n 4. Chia s\u1ebb k\u1ef9 n\u0103ng v\u00e0 kh\u00e1m ph\u00e1 s\u1ee9c m\u1ea1nh ti\u1ec1m \u1ea9n <\/b><\/p>\n B\u1ea5t c\u1ee9 ai \u0111\u00e3 tr\u00f2 chuy\u1ec7n v\u1edbi ng\u01b0\u1eddi kh\u00e1c \u0111\u1ec1u bi\u1ebft r\u1eb1ng ng\u01b0\u1eddi kh\u00e1c th\u01b0\u1eddng c\u00f3 th\u1ec3 l\u00e0 \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 kh\u00e1m ph\u00e1 s\u1ee9c m\u1ea1nh.<\/p>\n V\u00ed d\u1ee5, trong m\u1ed9t nh\u00f3m s\u00e1ng t\u1ea1o, m\u1ed9t nh\u00e0 v\u0103n c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n ra t\u00e0i n\u0103ng thi\u1ebft k\u1ebf ti\u1ec1m \u1ea9n khi l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf kh\u00e1c trong m\u1ed9t d\u1ef1 \u00e1n. Ho\u1eb7c m\u1ed9t l\u1eadp tr\u00ecnh vi\u00ean m\u00e1y t\u00ednh c\u0169ng c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n gi\u1ecfi.<\/p>\n \u0110i\u1ec1u n\u00e0y kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i r\u1ed9ng r\u00e3i, \u0111\u00f4i khi ch\u00ednh nh\u1eefng k\u1ef9 n\u0103ng nh\u1ecf h\u01a1n m\u1edbi \u0111\u01b0\u1ee3c chia s\u1ebb, ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00e1c b\u01b0\u1edbc t\u1eaft trong thi\u1ebft k\u1ebf, qu\u1ea3n l\u00fd quy tr\u00ecnh, s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m, v.v.<\/p>\n 5. X\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m y\u1ebfu<\/b><\/p>\n L\u00e0m vi\u1ec7c theo nh\u00f3m \u0111\u1ec3 h\u1ee3p t\u00e1c kh\u00f4ng ch\u1ec9 b\u1ed9c l\u1ed9 \u0111i\u1ec3m m\u1ea1nh c\u1ee7a c\u00e1 nh\u00e2n v\u00e0 nh\u00f3m m\u00e0 c\u00f2n b\u1ed9c l\u1ed9 nh\u1eefng \u0111i\u1ec3m y\u1ebfu. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn nh\u1eefng sai s\u00f3t c\u1ee7a t\u1ed5 ch\u1ee9c v\u0129 m\u00f4 nh\u01b0 tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi c\u1ea5u tr\u00fac nh\u00f3m hi\u1ec7n t\u1ea1i, n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 kh\u00f4ng \u0111\u1ee7 \u0111\u1ec3 h\u1ed7 tr\u1ee3 giao ti\u1ebfp ho\u1eb7c kh\u00f4ng c\u00f3 c\u00e1c th\u01b0\u1edbc \u0111o v\u00e0 qu\u1ea3n tr\u1ecb nh\u00e2n vi\u00ean ph\u00f9 h\u1ee3p. T\u01b0\u01a1ng t\u1ef1, c\u00f3 th\u1ec3 c\u00f3 c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u1ecf h\u01a1n \u1edf c\u1ea5p \u0111\u1ed9 nh\u00f3m ho\u1eb7c c\u1ea5p \u0111\u1ed9 nh\u00e2n vi\u00ean nh\u01b0 kh\u00f4ng \u0111\u1eb7t ra k\u1ef3 v\u1ecdng \u0111\u00fang \u0111\u1eafn v\u1ec1 vi\u1ec7c th\u1ef1c hi\u1ec7n, chi\u1ebfm d\u1ee5ng t\u00e0i nguy\u00ean trong nh\u00f3m, v.v.<\/p>\n D\u00f9 v\u1ea5n \u0111\u1ec1 \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh l\u00e0 g\u00ec th\u00ec vi\u1ec7c x\u00e1c \u0111\u1ecbnh ch\u00fang th\u00f4ng qua s\u1ef1 c\u1ed9ng t\u00e1c c\u1ee7a nh\u00f3m lu\u00f4n t\u1ed1t h\u01a1n l\u00e0 \u0111\u1ec3 ch\u00fang g\u00e2y ra thi\u1ec7t h\u1ea1i m\u00e0 kh\u00f4ng b\u1ecb ph\u00e1t hi\u1ec7n.<\/p>\n 6. S\u1eb5n s\u00e0ng h\u01a1n cho t\u01b0\u01a1ng lai <\/b><\/p>\n N\u1ebfu \u0111\u1ea1i d\u1ecbch d\u1ea1y cho doanh nghi\u1ec7p \u0111i\u1ec1u g\u00ec th\u00ec \u0111\u00f3 ch\u00ednh l\u00e0 s\u1ef1 c\u1ea7n thi\u1ebft ph\u1ea3i c\u00f3 m\u1ed9t m\u00f4i tr\u01b0\u1eddng h\u1ee3p t\u00e1c. M\u1ed9t nh\u00f3m h\u1ee3p t\u00e1c c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng kh\u1ea9n c\u1ea5p t\u1ed1t h\u01a1n, ti\u1ebfp thu nh\u1eefng thay \u0111\u1ed5i trong m\u1ee5c ti\u00eau kinh doanh v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng l\u1ea1i m\u00e0 kh\u00f4ng nh\u1ea7m l\u1eabn v\u00e0 h\u1ed7n lo\u1ea1n.<\/p>\n V\u00e0o n\u0103m 2022, r\u00f5 r\u00e0ng l\u00e0 t\u01b0\u01a1ng lai c\u1ee7a c\u00f4ng vi\u1ec7c s\u1ebd k\u1ebft h\u1ee3p v\u00e0\/ho\u1eb7c t\u1eeb xa. Trong b\u1ea5t k\u1ef3 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c k\u1ebft h\u1ee3p n\u00e0o, vi\u1ec7c c\u1ed9ng t\u00e1c nh\u00f3m tr\u1edf n\u00ean t\u1ed1i quan tr\u1ecdng \u0111\u1ec3 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u, ch\u1ee9c n\u0103ng kinh doanh v\u00e0 ph\u00e2n ph\u1ed1i hi\u1ec7u qu\u1ea3.<\/p>\n 7. Kh\u1ea3 n\u0103ng kh\u1eafc ph\u1ee5c th\u1ea3m h\u1ecda t\u1ed1t h\u01a1n v\u00e0 duy tr\u00ec ho\u1ea1t \u0111\u1ed9ng kinh doanh li\u00ean t\u1ee5c<\/b><\/p>\n M\u1ed9t nh\u00f3m c\u1ed9ng t\u00e1c c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd t\u00e0i li\u1ec7u doanh nghi\u1ec7p, t\u00e0i s\u1ea3n c\u00f4ng ty v\u00e0 d\u1eef li\u1ec7u hi\u1ec7u qu\u1ea3 v\u00e0 an to\u00e0n h\u01a1n nhi\u1ec1u. Nh\u1eefng nh\u00f3m nh\u01b0 v\u1eady c\u0169ng \u1ee9ng ph\u00f3 v\u1edbi c\u00e1c m\u1ed1i \u0111e d\u1ecda ph\u1ea7n m\u1ec1m v\u00e0 c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p c\u1ee7a c\u00f4ng ty nhanh h\u01a1n nhi\u1ec1u v\u00ec c\u00e1c giao th\u1ee9c h\u1ee3p t\u00e1c \u0111\u00e3 c\u00f3 s\u1eb5n. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 trong tr\u01b0\u1eddng h\u1ee3p x\u1ea3y ra m\u1ed9t ho\u1ea1t \u0111\u1ed9ng kinh doanh ho\u1eb7c thi\u00ean tai, t\u00ednh li\u00ean t\u1ee5c c\u1ee7a doanh nghi\u1ec7p s\u1ebd c\u00f3 c\u01a1 h\u1ed9i cao h\u01a1n nhi\u1ec1u so v\u1edbi m\u1ed9t t\u1ed5 ch\u1ee9c m\u00e0 s\u1ef1 h\u1ee3p t\u00e1c khan hi\u1ebfm.<\/p>\n T\u00ecm hi\u1ec3u th\u00eam: C\u1ed9ng t\u00e1c t\u1eeb xa l\u00e0 g\u00ec?<\/a><\/b><\/span><\/p>\n H\u1ee3p t\u00e1c nh\u00f3m l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft trong nhi\u1ec1u m\u00f4i tr\u01b0\u1eddng chuy\u00ean nghi\u1ec7p kh\u00e1c nhau v\u00e0 c\u00f3 th\u1ec3 c\u00f3 nhi\u1ec1u h\u00ecnh th\u1ee9c. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 h\u1ee3p t\u00e1c nh\u00f3m trong c\u00e1c b\u1ed1i c\u1ea3nh kh\u00e1c nhau:<\/p>\n 1. Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/b><\/p>\n 2. Ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe<\/b><\/p>\n 3. Ti\u1ebfp th\u1ecb<\/b><\/p>\n 4. Gi\u00e1o d\u1ee5c<\/b><\/p>\n 5. L\u00e0m vi\u1ec7c t\u1eeb xa<\/b><\/p>\n 6. Ngh\u1ec7 thu\u1eadt s\u00e1ng t\u1ea1o<\/b><\/p>\n 7. Nghi\u00ean c\u1ee9u v\u00e0 ph\u00e1t tri\u1ec3n<\/b><\/p>\n 8. H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/b><\/p>\n 9. Phi l\u1ee3i nhu\u1eadn v\u00e0 t\u00ecnh nguy\u1ec7n<\/b><\/p>\n 10. S\u1ea3n xu\u1ea5t<\/b><\/p>\n \u0110\u00e2y ch\u1ec9 l\u00e0 m\u1ed9t v\u00e0i v\u00ed d\u1ee5 v\u00e0 h\u1ee3p t\u00e1c nh\u00f3m l\u00e0 m\u1ed9t kh\u00eda c\u1ea1nh c\u01a1 b\u1ea3n c\u1ee7a nhi\u1ec1u ng\u00e0nh v\u00e0 ngh\u1ec1. H\u1ee3p t\u00e1c hi\u1ec7u qu\u1ea3 th\u01b0\u1eddng li\u00ean quan \u0111\u1ebfn giao ti\u1ebfp r\u00f5 r\u00e0ng, m\u1ee5c ti\u00eau chung v\u00e0 s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 c\u00f4ng ngh\u1ec7 c\u1ed9ng t\u00e1c \u0111\u1ec3 h\u1ee3p l\u00fd h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c.<\/p>\n 1. \u0110\u1eb7t m\u1ee5c ti\u00eau nh\u00f3m r\u00f5 r\u00e0ng v\u00e0 m\u1ee5c ti\u00eau c\u1ed9ng t\u00e1c <\/b><\/p>\n H\u1ee3p t\u00e1c nh\u00f3m \u0111\u00f2i h\u1ecfi m\u1ed9t b\u1ed9 m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c \u0111\u00edch c\u1ee5 th\u1ec3. C\u00e1c m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c \u0111\u00edch h\u1ee3p t\u00e1c \u0111\u00e3 t\u1ed3n t\u1ea1i, m\u1ee5c \u0111\u00edch l\u00e0 x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng v\u00e0 truy\u1ec1n \u0111\u1ea1t ch\u00fang t\u1edbi c\u00e1c tr\u01b0\u1edfng nh\u00f3m v\u00e0 t\u1eebng th\u00e0nh vi\u00ean trong nh\u00f3m.<\/p>\n V\u00ed d\u1ee5: m\u1ee5c ti\u00eau c\u1ed9ng t\u00e1c c\u1ee7a nh\u00f3m b\u00e1n h\u00e0ng s\u1ebd l\u00e0 c\u1eadp nh\u1eadt ph\u1ea7n m\u1ec1m CRM cho t\u1eebng kh\u00e1ch h\u00e0ng \u0111\u1ec3 nh\u00e2n vi\u00ean ti\u1ebfp theo m\u00e0 h\u1ecd n\u00f3i chuy\u1ec7n c\u00f3 hi\u1ec3u bi\u1ebft c\u1eadp nh\u1eadt nh\u1ea5t v\u1ec1 m\u1ed1i quan h\u1ec7. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 ch\u1ec9 ra m\u1ee5c ti\u00eau l\u1edbn h\u01a1n l\u00e0 \u0111\u00e1p \u1ee9ng c\u00e1c m\u1ee5c ti\u00eau v\u1ec1 doanh s\u1ed1 v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/p>\n 2. Giao ti\u1ebfp hi\u1ec7u qu\u1ea3<\/b><\/p>\n Th\u00fac \u0111\u1ea9y giao ti\u1ebfp c\u1edfi m\u1edf v\u00e0 minh b\u1ea1ch trong nh\u00f3m. Th\u00fac \u0111\u1ea9y m\u1ed9t m\u00f4i tr\u01b0\u1eddng n\u01a1i c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i khi chia s\u1ebb suy ngh\u0129, \u00fd t\u01b0\u1edfng v\u00e0 m\u1ed1i quan t\u00e2m c\u1ee7a h\u1ecd. S\u1eed d\u1ee5ng nhi\u1ec1u k\u00eanh li\u00ean l\u1ea1c, ch\u1eb3ng h\u1ea1n nh\u01b0 g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp, cu\u1ed9c g\u1ecdi video, nh\u1eafn tin t\u1ee9c th\u1eddi v\u00e0 email, \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi nhi\u1ec1u phong c\u00e1ch v\u00e0 s\u1edf th\u00edch giao ti\u1ebfp kh\u00e1c nhau.<\/p>\n 3. X\u00e1c \u0111\u1ecbnh vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m<\/b><\/p>\n L\u00e0m r\u00f5 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n trong nh\u00f3m \u0111\u1ec3 tr\u00e1nh nh\u1ea7m l\u1eabn v\u00e0 tr\u00f9ng l\u1eb7p n\u1ed7 l\u1ef1c. 4. Gi\u1ea3i quy\u1ebft c\u00e1c \u0111i\u1ec3m ngh\u1ebdn \u0111\u01b0\u1eddng<\/b><\/p>\n Tr\u01b0\u1edfng nh\u00f3m v\u00e0 qu\u1ea3n l\u00fd c\u00f4ng ty c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c \u0111\u01b0\u1eddng \u0111i v\u00e0 chu\u1ed7i quy\u1ebft \u0111\u1ecbnh ph\u00f9 h\u1ee3p \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c r\u00e0o c\u1ea3n trong nh\u00f3m. Nh\u1eefng r\u00e0o c\u1ea3n n\u00e0y c\u00f3 th\u1ec3 xu\u1ea5t ph\u00e1t t\u1eeb v\u1ea5n \u0111\u1ec1 c\u00f4ng ngh\u1ec7, m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean, hi\u1ec3u l\u1ea7m v\u1ec1 th\u1eddi gian giao h\u00e0ng, thi\u1ebfu minh b\u1ea1ch, vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m kh\u00f4ng r\u00f5 r\u00e0ng v\u00e0\/ho\u1eb7c ch\u1ed3ng ch\u00e9o trong nh\u00f3m, v.v.<\/p>\n 5. \u0110\u1eb7t quy tr\u00ecnh v\u00e0 giao th\u1ee9c c\u1ed9ng t\u00e1c<\/b><\/p>\n H\u1ee3p t\u00e1c nh\u00f3m y\u00eau c\u1ea7u m\u1ed9t b\u1ed9 quy tr\u00ecnh v\u00e0 giao th\u1ee9c \u0111\u1ec3 m\u1ed7i th\u00e0nh vi\u00ean tu\u00e2n theo trong khi giao ti\u1ebfp v\u1edbi c\u00e1c \u0111\u1ed3ng nghi\u1ec7p v\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y mang t\u00ednh ch\u1ee7 quan cao \u0111\u1ed1i v\u1edbi v\u0103n h\u00f3a c\u00f4ng ty l\u1edbn h\u01a1n. V\u00ed d\u1ee5: m\u1ed9t c\u00f4ng ty c\u00f3 th\u1ec3 nghi\u00eam c\u1ea5m ho\u1eb7c kh\u00f4ng nghi\u00eam c\u1ea5m vi\u1ec7c s\u1eed d\u1ee5ng ng\u00f4n t\u1eeb t\u1ee5c t\u0129u th\u00f4ng th\u01b0\u1eddng trong c\u00e1c cu\u1ed9c h\u1ecdp, y\u00eau c\u1ea7u chia s\u1ebb m\u00e0n h\u00ecnh khi th\u1ea3o lu\u1eadn v\u1ec1 d\u1eef li\u1ec7u ho\u1eb7c y\u00eau c\u1ea7u th\u1eddi gian \u0111\u0103ng nh\u1eadp c\u1ee5 th\u1ec3 \u0111\u1ec3 c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m \u0111\u1ed3ng b\u1ed9 h\u00f3a l\u1ecbch l\u00e0m vi\u1ec7c c\u1ee7a h\u1ecd.<\/p>\n 6. Thu h\u00fat s\u1ef1 tham gia c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m khi \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh h\u1ee3p t\u00e1c trong nh\u00f3m<\/b><\/p>\n Khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u1ec1 c\u00e1c quy tr\u00ecnh nh\u1eb1m h\u1ee3p l\u00fd h\u00f3a s\u1ef1 h\u1ee3p t\u00e1c, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i d\u00e0nh cho m\u1ed7i th\u00e0nh vi\u00ean trong nh\u00f3m m\u1ed9t ch\u1ed7 ng\u1ed3i t\u1ea1i b\u00e0n th\u1ea3o lu\u1eadn. Ch\u1eafc ch\u1eafn c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c n\u1ebfu m\u1ed9t s\u1ed1 quy\u1ebft \u0111\u1ecbnh ph\u1ea3i \u0111\u01b0\u1ee3c ban qu\u1ea3n l\u00fd v\u00e0 tr\u01b0\u1edfng nh\u00f3m \u0111\u01a1n ph\u01b0\u01a1ng \u0111\u01b0a ra, tuy nhi\u00ean, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i l\u1eafng nghe nh\u1eefng lo ng\u1ea1i ho\u1eb7c nh\u1eefng r\u00e0o c\u1ea3n d\u1ef1 ki\u1ebfn \u200b\u200btr\u01b0\u1edbc khi gi\u1ea3i quy\u1ebft c\u00e1c b\u01b0\u1edbc cu\u1ed1i c\u00f9ng.<\/p>\n 7. S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m v\u00e0 c\u00f4ng c\u1ee5 c\u1ed9ng t\u00e1c nh\u00f3m <\/b><\/p>\nH\u1ee3p t\u00e1c nh\u00f3m l\u00e0 g\u00ec?<\/h2>\n
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7 l\u1ee3i \u00edch ch\u00ednh c\u1ee7a vi\u1ec7c h\u1ee3p t\u00e1c nh\u00f3m<\/h2>\n
10 v\u00ed d\u1ee5 h\u1ee3p t\u00e1c nh\u00f3m h\u00e0ng \u0111\u1ea7u<\/h2>\n
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C\u00e1ch c\u1ea3i thi\u1ec7n s\u1ef1 h\u1ee3p t\u00e1c nh\u00f3m: 15 ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t h\u00e0ng \u0111\u1ea7u<\/h2>\n
\nT\u1ea1o ma tr\u1eadn RACI (C\u00f3 tr\u00e1ch nhi\u1ec7m, C\u00f3 tr\u00e1ch nhi\u1ec7m, \u0110\u01b0\u1ee3c t\u01b0 v\u1ea5n, \u0110\u01b0\u1ee3c th\u00f4ng b\u00e1o) \u0111\u1ec3 ch\u1ec9 \u0111\u1ecbnh ai ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho nh\u1eefng nhi\u1ec7m v\u1ee5 n\u00e0o.<\/p>\n