Qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u linh ho\u1ea1t l\u00e0 g\u00ec?<\/h2>\n
Qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u linh ho\u1ea1t \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn hi\u1ec7n \u0111\u1ea1i \u0111\u1ec3 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u, nh\u1ea5n m\u1ea1nh t\u00ednh linh ho\u1ea1t, h\u1ee3p t\u00e1c v\u00e0 c\u1ea3i ti\u1ebfn l\u1eb7p \u0111i l\u1eb7p l\u1ea1i. N\u00f3 k\u1ebft h\u1ee3p c\u00e1c nguy\u00ean t\u1eafc c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p linh ho\u1ea1t v\u1edbi c\u00e1c ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u truy\u1ec1n th\u1ed1ng \u0111\u1ec3 cho ph\u00e9p c\u00e1c t\u1ed5 ch\u1ee9c qu\u1ea3n l\u00fd v\u00e0 t\u1eadn d\u1ee5ng hi\u1ec7u qu\u1ea3 t\u00e0i s\u1ea3n d\u1eef li\u1ec7u c\u1ee7a h\u1ecd trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng n\u0103ng \u0111\u1ed9ng v\u00e0 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng.<\/span><\/p>\nC\u00e1c nguy\u00ean t\u1eafc ch\u00ednh c\u1ee7a Qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u Agile bao g\u1ed3m:<\/b><\/p>\n\n- Ph\u01b0\u01a1ng ph\u00e1p l\u1eb7p l\u1ea1i v\u00e0 t\u0103ng d\u1ea7n: <\/b>Qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u linh ho\u1ea1t \u00e1p d\u1ee5ng c\u00e1ch ti\u1ebfp c\u1eadn l\u1eb7p \u0111i l\u1eb7p l\u1ea1i v\u00e0 t\u0103ng d\u1ea7n \u0111\u1ec3 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u, t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p gi\u00e1 tr\u1ecb s\u1edbm v\u00e0 th\u01b0\u1eddng th\u00f4ng qua c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bho\u1eb7c ch\u1ea1y n\u01b0\u1edbc r\u00fat nh\u1ecf, c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd \u0111\u01b0\u1ee3c. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p c\u00e1c t\u1ed5 ch\u1ee9c ph\u1ea3n \u1ee9ng nhanh ch\u00f3ng v\u1edbi c\u00e1c nhu c\u1ea7u v\u00e0 \u01b0u ti\u00ean kinh doanh \u0111ang thay \u0111\u1ed5i, \u0111\u1ed3ng th\u1eddi li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n c\u00e1c quy tr\u00ecnh v\u00e0 k\u1ebft qu\u1ea3 qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u.<\/span><\/li>\n<\/ul>\n
\n- H\u1ee3p t\u00e1c ra quy\u1ebft \u0111\u1ecbnh: <\/b>Qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u Agile khuy\u1ebfn kh\u00edch s\u1ef1 c\u1ed9ng t\u00e1c gi\u1eefa c\u00e1c b\u00ean li\u00ean quan t\u1eeb c\u00e1c \u0111\u01a1n v\u1ecb kinh doanh, b\u1ed9 ph\u1eadn CNTT v\u00e0 nh\u00f3m qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1c nhau. B\u1eb1ng c\u00e1ch thu h\u00fat c\u00e1c b\u00ean li\u00ean quan tham gia v\u00e0o qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng c\u00e1c quan \u0111i\u1ec3m, ki\u1ebfn \u200b\u200bth\u1ee9c v\u00e0 chuy\u00ean m\u00f4n \u0111a d\u1ea1ng \u0111\u1ec3 ph\u00e1t tri\u1ec3n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u00e0 gi\u1ea3i ph\u00e1p qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u hi\u1ec7u qu\u1ea3.<\/span><\/li>\n<\/ul>\n
\n- Th\u00edch \u1ee9ng v\u00e0 \u0111\u00e1p \u1ee9ng: <\/b>Qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u Agile c\u00f3 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u00e0 \u0111\u00e1p \u1ee9ng nh\u1eefng thay \u0111\u1ed5i trong y\u00eau c\u1ea7u kinh doanh, m\u00f4i tr\u01b0\u1eddng ph\u00e1p l\u00fd v\u00e0 ti\u1ebfn b\u1ed9 c\u00f4ng ngh\u1ec7. N\u00f3 cho ph\u00e9p c\u00e1c t\u1ed5 ch\u1ee9c \u0111i\u1ec1u ch\u1ec9nh c\u00e1c ch\u00ednh s\u00e1ch v\u00e0 th\u1ef1c ti\u1ec5n qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u theo th\u1eddi gian th\u1ef1c \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c th\u00e1ch th\u1ee9c m\u1edbi n\u1ed5i, n\u1eafm b\u1eaft c\u01a1 h\u1ed9i v\u00e0 t\u1eadn d\u1ee5ng s\u1ef1 \u0111\u1ed5i m\u1edbi.<\/span><\/li>\n<\/ul>\n
\n- Trao quy\u1ec1n v\u00e0 tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh:<\/b> Qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u linh ho\u1ea1t trao quy\u1ec1n cho c\u00e1c c\u00e1 nh\u00e2n v\u00e0 nh\u00f3m n\u1eafm quy\u1ec1n s\u1edf h\u1eefu c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bv\u00e0 k\u1ebft qu\u1ea3 qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u. N\u00f3 th\u00fac \u0111\u1ea9y tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh b\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh vai tr\u00f2, tr\u00e1ch nhi\u1ec7m v\u00e0 quy\u1ec1n ra quy\u1ebft \u0111\u1ecbnh r\u00f5 r\u00e0ng trong t\u1ed5 ch\u1ee9c, \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c b\u00ean li\u00ean quan c\u00f3 tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd v\u00e0 t\u1eadn d\u1ee5ng d\u1eef li\u1ec7u m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/li>\n<\/ul>\n
\n- C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c: <\/b>Qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u linh ho\u1ea1t th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c, trong \u0111\u00f3 c\u00e1c t\u1ed5 ch\u1ee9c th\u01b0\u1eddng xuy\u00ean \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i ti\u1ebfn c\u00e1c quy tr\u00ecnh, c\u00f4ng c\u1ee5 v\u00e0 ch\u00ednh s\u00e1ch qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u l\u1ef1c v\u00e0 hi\u1ec7u su\u1ea5t. N\u00f3 nh\u1ea5n m\u1ea1nh c\u00e1c v\u00f2ng ph\u1ea3n h\u1ed3i, b\u00e0i h\u1ecdc kinh nghi\u1ec7m v\u00e0 th\u00f4ng tin chi ti\u1ebft d\u1ef1a tr\u00ean d\u1eef li\u1ec7u \u0111\u1ec3 th\u00fac \u0111\u1ea9y c\u00e1c n\u1ed7 l\u1ef1c c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/span><\/li>\n<\/ul>\n
\n- T\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 d\u1ee5ng c\u1ee5: <\/b>Qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u linh ho\u1ea1t t\u1eadn d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 h\u1ee3p l\u00fd h\u00f3a c\u00e1c nhi\u1ec7m v\u1ee5 qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u, t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh l\u1eb7p \u0111i l\u1eb7p l\u1ea1i v\u00e0 n\u00e2ng cao n\u0103ng su\u1ea5t. B\u1eb1ng c\u00e1ch tri\u1ec3n khai c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 n\u1ec1n t\u1ea3ng qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng, t\u00ednh nh\u1ea5t qu\u00e1n v\u00e0 kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb cao h\u01a1n trong vi\u1ec7c qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n d\u1eef li\u1ec7u.<\/span><\/li>\n<\/ul>\n
Qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u linh ho\u1ea1t cho ph\u00e9p c\u00e1c t\u1ed5 ch\u1ee9c th\u00edch \u1ee9ng v\u00e0 ph\u00e1t tri\u1ec3n trong th\u1ebf gi\u1edbi d\u1ef1a tr\u00ean d\u1eef li\u1ec7u ng\u00e0y nay b\u1eb1ng c\u00e1ch t\u1eadn d\u1ee5ng s\u1ef1 linh ho\u1ea1t, c\u1ed9ng t\u00e1c v\u00e0 \u0111\u1ed5i m\u1edbi trong vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 t\u1eadn d\u1ee5ng t\u00e0i s\u1ea3n d\u1eef li\u1ec7u m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. B\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng t\u01b0 duy v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn linh ho\u1ea1t trong qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 t\u0103ng t\u1ed1c th\u1eddi gian t\u1ea1o ra gi\u00e1 tr\u1ecb, gi\u1ea3m thi\u1ec3u r\u1ee7i ro v\u00e0 t\u1eadn d\u1ee5ng to\u00e0n b\u1ed9 ti\u1ec1m n\u0103ng c\u1ee7a t\u00e0i s\u1ea3n d\u1eef li\u1ec7u \u0111\u1ec3 th\u00fac \u0111\u1ea9y th\u00e0nh c\u00f4ng trong kinh doanh.<\/span><\/p>\nKhung qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u linh ho\u1ea1t<\/h2>\n
Khung qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u linh ho\u1ea1t cung c\u1ea5p c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 tri\u1ec3n khai c\u00e1c ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u theo c\u00e1ch linh ho\u1ea1t, l\u1eb7p \u0111i l\u1eb7p l\u1ea1i. N\u00f3 k\u1ebft h\u1ee3p c\u00e1c nguy\u00ean t\u1eafc c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p linh ho\u1ea1t v\u1edbi c\u00e1c nguy\u00ean t\u1eafc qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u truy\u1ec1n th\u1ed1ng \u0111\u1ec3 cho ph\u00e9p c\u00e1c t\u1ed5 ch\u1ee9c qu\u1ea3n l\u00fd v\u00e0 t\u1eadn d\u1ee5ng hi\u1ec7u qu\u1ea3 t\u00e0i s\u1ea3n d\u1eef li\u1ec7u c\u1ee7a h\u1ecd. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 t\u1ed5ng quan v\u1ec1 Khung qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u linh ho\u1ea1t:<\/span><\/p>\n\n- T\u00edch h\u1ee3p nguy\u00ean t\u1eafc linh ho\u1ea1t:<\/b><\/li>\n<\/ol>\n
H\u1ee3p t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua \u0111\u00e0m ph\u00e1n h\u1ee3p \u0111\u1ed3ng: Thu h\u00fat c\u00e1c b\u00ean li\u00ean quan t\u1eeb c\u00e1c b\u1ed9 ph\u1eadn v\u00e0 l\u0129nh v\u1ef1c kh\u00e1c nhau, bao g\u1ed3m CNTT, ho\u1ea1t \u0111\u1ed9ng kinh doanh, ph\u00e1p l\u00fd, tu\u00e2n th\u1ee7 v\u00e0 qu\u1ea3n l\u00fd r\u1ee7i ro, v\u00e0o qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh h\u1ee3p t\u00e1c.<\/span><\/p>\n\u1ee8ng ph\u00f3 v\u1edbi s\u1ef1 thay \u0111\u1ed5i theo k\u1ebf ho\u1ea1ch: T\u1eadn d\u1ee5ng t\u00ednh linh ho\u1ea1t v\u00e0 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u kinh doanh \u0111ang ph\u00e1t tri\u1ec3n, y\u00eau c\u1ea7u ph\u00e1p l\u00fd v\u00e0 ti\u1ebfn b\u1ed9 c\u00f4ng ngh\u1ec7.<\/span><\/p>\n\n- C\u00e1c \u0111\u1ed9i ch\u00e9o ch\u1ee9c n\u0103ng:<\/b><\/li>\n<\/ol>\n
Th\u00e0nh l\u1eadp c\u00e1c nh\u00f3m qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u \u0111a ch\u1ee9c n\u0103ng bao g\u1ed3m \u0111\u1ea1i di\u1ec7n t\u1eeb c\u00e1c \u0111\u01a1n v\u1ecb v\u00e0 ph\u00f2ng ban kinh doanh kh\u00e1c nhau.<\/span><\/p>\nBao g\u1ed3m ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1eef li\u1ec7u, ch\u1ee7 s\u1edf h\u1eefu d\u1eef li\u1ec7u, ng\u01b0\u1eddi gi\u00e1m s\u00e1t d\u1eef li\u1ec7u, ng\u01b0\u1eddi d\u00f9ng doanh nghi\u1ec7p, chuy\u00ean gia CNTT, chuy\u00ean gia ph\u00e1p l\u00fd v\u00e0 nh\u00e2n vi\u00ean tu\u00e2n th\u1ee7 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o quan \u0111i\u1ec3m v\u00e0 ki\u1ebfn \u200b\u200bth\u1ee9c chuy\u00ean m\u00f4n \u0111a d\u1ea1ng.<\/span><\/p>\n\n- Ph\u01b0\u01a1ng ph\u00e1p l\u1eb7p l\u1ea1i:<\/b><\/li>\n<\/ol>\n
B\u1eaft \u0111\u1ea7u v\u1edbi c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bqu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u nh\u1ecf, d\u1ec5 qu\u1ea3n l\u00fd v\u00e0 l\u1eb7p l\u1ea1i d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i, kinh nghi\u1ec7m v\u00e0 c\u00e1c y\u00eau c\u1ea7u thay \u0111\u1ed5i.<\/span><\/p>\nS\u1eed d\u1ee5ng c\u00e1c b\u01b0\u1edbc ch\u1ea1y n\u01b0\u1edbc r\u00fat ho\u1eb7c l\u1eb7p l\u1ea1i linh ho\u1ea1t \u0111\u1ec3 \u01b0u ti\u00ean v\u00e0 tri\u1ec3n khai c\u00e1c ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n tr\u1ecb, t\u1eadp trung v\u00e0o vi\u1ec7c t\u0103ng d\u1ea7n gi\u00e1 tr\u1ecb h\u1eefu h\u00ecnh.<\/span><\/p>\n\n- Trao quy\u1ec1n v\u00e0 tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh:<\/b><\/li>\n<\/ol>\n
Trao quy\u1ec1n cho ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1eef li\u1ec7u v\u00e0 ng\u01b0\u1eddi d\u00f9ng doanh nghi\u1ec7p n\u1eafm quy\u1ec1n s\u1edf h\u1eefu c\u00e1c quy tr\u00ecnh v\u00e0 quy\u1ebft \u0111\u1ecbnh qu\u1ea3n l\u00fd d\u1eef li\u1ec7u.<\/span><\/p>\nThi\u1ebft l\u1eadp vai tr\u00f2, tr\u00e1ch nhi\u1ec7m v\u00e0 c\u01a1 c\u1ea5u tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh r\u00f5 r\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n tr\u1ecb \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\n\n- C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c:<\/b><\/li>\n<\/ol>\n
Th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c b\u1eb1ng c\u00e1ch khuy\u1ebfn kh\u00edch h\u1ecdc h\u1ecfi v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c c\u00e1c ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u.<\/span><\/p>\nTh\u01b0\u1eddng xuy\u00ean \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c quy tr\u00ecnh qu\u1ea3n tr\u1ecb, x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n v\u00e0 \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c cho ph\u00f9 h\u1ee3p.<\/span><\/p>\n\n- T\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 C\u00f4ng ngh\u1ec7:<\/b><\/li>\n<\/ol>\n
T\u1eadn d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 \u0111\u1ec3 h\u1ee3p l\u00fd h\u00f3a quy tr\u00ecnh qu\u1ea3n tr\u1ecb, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u v\u00e0 \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c y\u00eau c\u1ea7u quy \u0111\u1ecbnh.<\/span><\/p>\nTri\u1ec3n khai c\u00e1c c\u00f4ng c\u1ee5 l\u1eadp danh m\u1ee5c d\u1eef li\u1ec7u, n\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd si\u00eau d\u1eef li\u1ec7u, ph\u1ea7n m\u1ec1m ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u v\u00e0 h\u1ec7 th\u1ed1ng theo d\u00f5i d\u00f2ng d\u1eef li\u1ec7u \u0111\u1ec3 h\u1ed7 tr\u1ee3 c\u00e1c n\u1ed7 l\u1ef1c qu\u1ea3n tr\u1ecb.<\/span><\/p>\n\n- Ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u:<\/b><\/li>\n<\/ol>\n
X\u00e1c \u0111\u1ecbnh v\u00e0 \u01b0u ti\u00ean c\u00e1c ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u d\u1ef1a tr\u00ean m\u1ee5c ti\u00eau kinh doanh, y\u00eau c\u1ea7u ph\u00e1p l\u00fd v\u00e0 nhu c\u1ea7u qu\u1ea3n l\u00fd d\u1eef li\u1ec7u.<\/span><\/p>\nC\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u00f3 th\u1ec3 bao g\u1ed3m ph\u00e2n lo\u1ea1i d\u1eef li\u1ec7u, qu\u1ea3n l\u00fd si\u00eau d\u1eef li\u1ec7u, \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u, ki\u1ec3m so\u00e1t truy c\u1eadp d\u1eef li\u1ec7u, qu\u1ea3n l\u00fd quy\u1ec1n ri\u00eang t\u01b0 v\u00e0 gi\u00e1m s\u00e1t tu\u00e2n th\u1ee7.<\/span><\/p>\n\n- Ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau kinh doanh:<\/b><\/li>\n<\/ol>\n
\u0110i\u1ec1u ch\u1ec9nh c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bqu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u v\u1edbi c\u00e1c m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c ti\u00eau kinh doanh r\u1ed9ng h\u01a1n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ee9c \u0111\u1ed9 ph\u00f9 h\u1ee3p v\u00e0 gi\u00e1 tr\u1ecb.<\/span><\/p>\nX\u00e1c \u0111\u1ecbnh c\u00e1c \u0111\u1ed9ng l\u1ef1c kinh doanh ch\u00ednh v\u00e0 c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u \u0111\u1ec3 \u01b0u ti\u00ean c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\nB\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng Khung qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u Agile, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp c\u00e1ch ti\u1ebfp c\u1eadn linh ho\u1ea1t v\u00e0 \u0111\u00e1p \u1ee9ng \u0111\u1ec3 qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n d\u1eef li\u1ec7u c\u1ee7a h\u1ecd. Khung n\u00e0y cho ph\u00e9p c\u00e1c t\u1ed5 ch\u1ee9c th\u00edch \u1ee9ng nhanh ch\u00f3ng v\u1edbi nhu c\u1ea7u kinh doanh \u0111ang thay \u0111\u1ed5i, c\u1ea3i thi\u1ec7n s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c b\u00ean li\u00ean quan v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 t\u1ed1t h\u01a1n t\u1eeb n\u1ed7 l\u1ef1c qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u c\u1ee7a h\u1ecd.<\/span><\/p>\nT\u00ecm hi\u1ec3u th\u00eam: Ch\u00ednh ph\u1ee7 \u0111i\u1ec7n t\u1eed l\u00e0 g\u00ec?<\/a><\/b><\/strong><\/p>\nC\u00e1c b\u01b0\u1edbc qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u linh ho\u1ea1t<\/h2>\n
Vi\u1ec7c tri\u1ec3n khai qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u linh ho\u1ea1t bao g\u1ed3m m\u1ed9t lo\u1ea1t c\u00e1c b\u01b0\u1edbc l\u1eb7p l\u1ea1i nh\u1eb1m \u01b0u ti\u00ean t\u00ednh linh ho\u1ea1t, h\u1ee3p t\u00e1c v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c b\u01b0\u1edbc ch\u00ednh li\u00ean quan \u0111\u1ebfn vi\u1ec7c tri\u1ec3n khai qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u linh ho\u1ea1t:<\/span><\/p>\nB\u01b0\u1edbc 1: X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau qu\u1ea3n tr\u1ecb<\/b><\/p>\n
B\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c \u0111\u00edch c\u1ee7a s\u00e1ng ki\u1ebfn \u200b\u200bqu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u c\u1ee7a b\u1ea1n. X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111\u1ed9ng l\u1ef1c kinh doanh, y\u00eau c\u1ea7u ph\u00e1p l\u00fd v\u00e0 c\u00e1c \u01b0u ti\u00ean chi\u1ebfn l\u01b0\u1ee3c s\u1ebd \u0111\u1ecbnh h\u01b0\u1edbng n\u1ed7 l\u1ef1c qu\u1ea3n tr\u1ecb c\u1ee7a b\u1ea1n. \u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ho\u1ea1t \u0111\u1ed9ng ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c \u0111\u00edch v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\nB\u01b0\u1edbc 2: Th\u00e0nh l\u1eadp c\u00e1c nh\u00f3m ch\u1ee9c n\u0103ng ch\u00e9o<\/b><\/p>\n
Th\u00e0nh l\u1eadp c\u00e1c nh\u00f3m qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u \u0111a ch\u1ee9c n\u0103ng bao g\u1ed3m \u0111\u1ea1i di\u1ec7n t\u1eeb c\u00e1c ph\u00f2ng ban v\u00e0 ng\u00e0nh kh\u00e1c nhau, bao g\u1ed3m CNTT, ho\u1ea1t \u0111\u1ed9ng kinh doanh, ph\u00e1p l\u00fd, tu\u00e2n th\u1ee7 v\u00e0 qu\u1ea3n l\u00fd r\u1ee7i ro. Ph\u00e2n c\u00f4ng vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m trong c\u00e1c nh\u00f3m \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh.<\/span><\/p>\nB\u01b0\u1edbc 3: X\u00e1c \u0111\u1ecbnh t\u00e0i s\u1ea3n d\u1eef li\u1ec7u quan tr\u1ecdng<\/b><\/p>\n
X\u00e1c \u0111\u1ecbnh v\u00e0 \u01b0u ti\u00ean c\u00e1c t\u00e0i s\u1ea3n d\u1eef li\u1ec7u quan tr\u1ecdng c\u1ea7n qu\u1ea3n tr\u1ecb. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1 d\u1eef li\u1ec7u, c\u01a1 s\u1edf d\u1eef li\u1ec7u, \u1ee9ng d\u1ee5ng v\u00e0 h\u1ec7 th\u1ed1ng c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 tu\u00e2n th\u1ee7 c\u00e1c y\u00eau c\u1ea7u quy \u0111\u1ecbnh.<\/span><\/p>\nB\u01b0\u1edbc 4: X\u00e1c \u0111\u1ecbnh ch\u00ednh s\u00e1ch v\u00e0 ti\u00eau chu\u1ea9n d\u1eef li\u1ec7u<\/b><\/p>\n
Ph\u00e1t tri\u1ec3n c\u00e1c ch\u00ednh s\u00e1ch, ti\u00eau chu\u1ea9n v\u00e0 nguy\u00ean t\u1eafc d\u1eef li\u1ec7u chi ph\u1ed1i vi\u1ec7c thu th\u1eadp, l\u01b0u tr\u1eef, s\u1eed d\u1ee5ng v\u00e0 chia s\u1ebb d\u1eef li\u1ec7u trong to\u00e0n t\u1ed5 ch\u1ee9c. \u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ch\u00ednh s\u00e1ch ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t trong ng\u00e0nh, c\u00e1c y\u00eau c\u1ea7u ph\u00e1p l\u00fd v\u00e0 nhu c\u1ea7u c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\nB\u01b0\u1edbc 5: Th\u1ef1c hi\u1ec7n ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u<\/b><\/p>\n
Thi\u1ebft l\u1eadp c\u00e1c bi\u1ec7n ph\u00e1p v\u00e0 bi\u1ec7n ph\u00e1p ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh ch\u00ednh x\u00e1c, \u0111\u1ea7y \u0111\u1ee7, nh\u1ea5t qu\u00e1n v\u00e0 \u0111\u1ed9 tin c\u1eady c\u1ee7a d\u1eef li\u1ec7u. Tri\u1ec3n khai c\u00e1c quy tr\u00ecnh l\u1eadp h\u1ed3 s\u01a1, x\u00e1c th\u1ef1c, l\u00e0m s\u1ea1ch v\u00e0 gi\u00e1m s\u00e1t d\u1eef li\u1ec7u \u0111\u1ec3 duy tr\u00ec c\u00e1c ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u cao.<\/span><\/p>\nB\u01b0\u1edbc 6: K\u00edch ho\u1ea1t qu\u1ea3n l\u00fd d\u1eef li\u1ec7u<\/b><\/p>\n
Trao quy\u1ec1n cho ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1eef li\u1ec7u v\u00e0 ng\u01b0\u1eddi d\u00f9ng doanh nghi\u1ec7p n\u1eafm quy\u1ec1n s\u1edf h\u1eefu t\u00e0i s\u1ea3n d\u1eef li\u1ec7u v\u00e0 quy tr\u00ecnh qu\u1ea3n tr\u1ecb. X\u00e1c \u0111\u1ecbnh vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1eef li\u1ec7u, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p \u0111\u00e0o t\u1ea1o v\u00e0 h\u1ed7 tr\u1ee3 \u0111\u1ec3 gi\u00fap h\u1ecd ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\nB\u01b0\u1edbc 7: Tri\u1ec3n khai qu\u1ea3n l\u00fd si\u00eau d\u1eef li\u1ec7u<\/b><\/p>\n
Tri\u1ec3n khai c\u00e1c quy tr\u00ecnh v\u00e0 c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd si\u00eau d\u1eef li\u1ec7u \u0111\u1ec3 thu th\u1eadp, l\u1eadp danh m\u1ee5c v\u00e0 duy tr\u00ec si\u00eau d\u1eef li\u1ec7u li\u00ean quan \u0111\u1ebfn n\u1ed9i dung d\u1eef li\u1ec7u. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m th\u00f4ng tin v\u1ec1 \u0111\u1ecbnh ngh\u0129a d\u1eef li\u1ec7u, d\u00f2ng d\u00f5i, c\u00e1ch s\u1eed d\u1ee5ng, quy\u1ec1n s\u1edf h\u1eefu v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng.<\/span><\/p>\nB\u01b0\u1edbc 8: Thi\u1ebft l\u1eadp c\u00e1c bi\u1ec7n ph\u00e1p ki\u1ec3m so\u00e1t b\u1ea3o m\u1eadt v\u00e0 quy\u1ec1n ri\u00eang t\u01b0 d\u1eef li\u1ec7u<\/b><\/p>\n
Tri\u1ec3n khai c\u00e1c bi\u1ec7n ph\u00e1p ki\u1ec3m so\u00e1t b\u1ea3o m\u1eadt v\u00e0 quy\u1ec1n ri\u00eang t\u01b0 d\u1eef li\u1ec7u \u0111\u1ec3 b\u1ea3o v\u1ec7 th\u00f4ng tin nh\u1ea1y c\u1ea3m v\u00e0 b\u00ed m\u1eadt. X\u00e1c \u0111\u1ecbnh c\u00e1c bi\u1ec7n ph\u00e1p ki\u1ec3m so\u00e1t truy c\u1eadp, ti\u00eau chu\u1ea9n m\u00e3 h\u00f3a, k\u1ef9 thu\u1eadt che gi\u1ea5u d\u1eef li\u1ec7u v\u00e0 quy tr\u00ecnh ki\u1ec3m tra \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh v\u1ec1 quy\u1ec1n ri\u00eang t\u01b0 v\u00e0 gi\u1ea3m thi\u1ec3u r\u1ee7i ro b\u1ea3o m\u1eadt.<\/span><\/p>\nB\u01b0\u1edbc 9: Gi\u00e1m s\u00e1t v\u00e0 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 qu\u1ea3n tr\u1ecb<\/b><\/p>\n
Li\u00ean t\u1ee5c theo d\u00f5i v\u00e0 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bqu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u c\u1ee7a b\u1ea1n. Thi\u1ebft l\u1eadp c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) v\u00e0 s\u1ed1 li\u1ec7u \u0111\u1ec3 theo d\u00f5i ti\u1ebfn \u0111\u1ed9, x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111\u00e1nh gi\u00e1 t\u00e1c \u0111\u1ed9ng c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n tr\u1ecb.<\/span><\/p>\nB\u01b0\u1edbc 10: L\u1eb7p l\u1ea1i v\u00e0 c\u1ea3i thi\u1ec7n<\/b><\/p>\n
\u00c1p d\u1ee5ng c\u00e1ch ti\u1ebfp c\u1eadn l\u1eb7p \u0111i l\u1eb7p l\u1ea1i \u0111\u1ec3 qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u, \u0111\u1ed3ng th\u1eddi li\u00ean t\u1ee5c tinh ch\u1ec9nh v\u00e0 c\u1ea3i thi\u1ec7n quy tr\u00ecnh qu\u1ea3n tr\u1ecb c\u1ee7a b\u1ea1n d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i, kinh nghi\u1ec7m v\u00e0 c\u00e1c y\u00eau c\u1ea7u thay \u0111\u1ed5i. Th\u01b0\u1eddng xuy\u00ean xem x\u00e9t v\u00e0 c\u1eadp nh\u1eadt c\u00e1c ch\u00ednh s\u00e1ch, ti\u00eau chu\u1ea9n v\u00e0 th\u1ee7 t\u1ee5c \u0111\u1ec3 th\u00edch \u1ee9ng v\u1edbi nhu c\u1ea7u kinh doanh ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n v\u00e0 ti\u1ebfn b\u1ed9 c\u00f4ng ngh\u1ec7.<\/span><\/p>\nB\u1eb1ng c\u00e1ch l\u00e0m theo c\u00e1c b\u01b0\u1edbc qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u linh ho\u1ea1t n\u00e0y, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp khung qu\u1ea3n tr\u1ecb linh ho\u1ea1t v\u00e0 \u0111\u00e1p \u1ee9ng nhanh, cho ph\u00e9p h\u1ecd qu\u1ea3n l\u00fd v\u00e0 t\u1eadn d\u1ee5ng hi\u1ec7u qu\u1ea3 t\u00e0i s\u1ea3n d\u1eef li\u1ec7u c\u1ee7a m\u00ecnh \u0111\u1ec3 th\u00fac \u0111\u1ea9y th\u00e0nh c\u00f4ng kinh doanh.<\/span><\/p>\nT\u00ecm hi\u1ec3u th\u00eam: Qu\u1ea3n tr\u1ecb theo h\u01b0\u1edbng d\u1eef li\u1ec7u l\u00e0 g\u00ec?<\/a><\/b><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":83334,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4437],"tags":[4544],"contributor":[4618],"class_list":["post-83333","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-viblog","tag-chinh-phu","contributor-nick-jain-vi"],"yoast_head":"\nQu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u linh ho\u1ea1t l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, khung v\u00e0 c\u00e1c b\u01b0\u1edbc<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n\t\n\t\n\n\n\n\n\n\t\n\t\n\t\n