{"id":83033,"date":"2023-09-11T05:02:22","date_gmt":"2023-09-11T09:02:22","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/su-gan-ket-cua-nhan-vien-la-gi\/"},"modified":"2024-06-20T08:34:16","modified_gmt":"2024-06-20T12:34:16","slug":"su-gan-ket-cua-nhan-vien-la-gi","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/su-gan-ket-cua-nhan-vien-la-gi\/","title":{"rendered":"S\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, t\u1ea7m quan tr\u1ecdng, chi\u1ebfn l\u01b0\u1ee3c, c\u1ea3i ti\u1ebfn v\u00e0 ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:0px;--awb-padding-left-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:22px;\"><p><strong><b>M\u1ee5c l\u1ee5c<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;all&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><ul class=\"awb-toc-el__list awb-toc-el__list--0\"><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_What_is_Employee_Engagement\">S\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 g\u00ec<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Why_is_Employee_Engagement_Important\">T\u1ea1i sao s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean l\u1ea1i quan tr\u1ecdng?<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Employee_Engagement_Strategies\">Chi\u1ebfn l\u01b0\u1ee3c g\u1eafn k\u1ebft nh\u00e2n vi\u00ean t\u1ed1t nh\u1ea5t<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_How_to_Improve_Employee_Engagement\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean?<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Employee_Engagement_Best_Practices\">Th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t v\u1ec1 s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 id=\"toc_What_is_Employee_Engagement\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">S\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 g\u00ec<\/h2>\n<p><span style=\"font-weight: 400;\">S\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean, n\u1ec1n t\u1ea3ng c\u1ee7a s\u1ee9c s\u1ed1ng t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c, m\u00f4 t\u1ea3 m\u1ed1i li\u00ean k\u1ebft c\u1ea3m x\u00fac v\u00e0 nh\u1eadn th\u1ee9c s\u00e2u s\u1eafc m\u00e0 nh\u00e2n vi\u00ean t\u1ea1o d\u1ef1ng trong c\u00f4ng vi\u1ec7c, \u0111\u1ed3ng nghi\u1ec7p v\u00e0 s\u1ee9 m\u1ec7nh c\u1ee7a t\u1ed5 ch\u1ee9c. N\u00f3 v\u01b0\u1ee3t xa s\u1ef1 h\u00e0i l\u00f2ng \u0111\u01a1n thu\u1ea7n trong c\u00f4ng vi\u1ec7c, g\u00f3i g\u1ecdn s\u1ef1 cam k\u1ebft v\u1eefng ch\u1eafc, s\u1ef1 nhi\u1ec7t t\u00ecnh lan t\u1ecfa v\u00e0 s\u1ef1 c\u1ed1ng hi\u1ebfn kh\u00f4ng ng\u1eebng ngh\u1ec9. Nh\u00e2n vi\u00ean g\u1eafn k\u1ebft s\u1ebd th\u00fac \u0111\u1ea9y n\u0103ng su\u1ea5t, th\u00fac \u0111\u1ea9y s\u1ef1 \u0111\u1ed5i m\u1edbi v\u00e0 th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<p><b>C\u00e1c th\u00e0nh ph\u1ea7n ch\u00ednh c\u1ee7a s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean th\u01b0\u1eddng bao g\u1ed3m:<\/b><\/p>\n<ul>\n<li><b>K\u1ebft n\u1ed1i c\u1ea3m x\u00fac:<\/b> <span style=\"font-weight: 400;\">Nh\u00e2n vi\u00ean nu\u00f4i d\u01b0\u1ee1ng s\u1ef1 c\u1ed9ng h\u01b0\u1edfng c\u1ea3m x\u00fac v\u1edbi vai tr\u00f2 c\u1ee7a h\u1ecd, n\u1eafm b\u1eaft t\u1ea7m quan tr\u1ecdng c\u1ee7a ch\u00fang trong vi\u1ec7c th\u00fac \u0111\u1ea9y c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Tinh th\u1ea7n h\u1ee3p t\u00e1c:<\/b> <span style=\"font-weight: 400;\">S\u1ee9c m\u1ea1nh t\u1ed5ng h\u1ee3p c\u1ee7a nh\u00f3m \u0111\u01b0\u1ee3c nu\u00f4i d\u01b0\u1ee1ng khi nh\u00e2n vi\u00ean h\u00ecnh th\u00e0nh m\u1ed1i li\u00ean k\u1ebft g\u1eafn k\u1ebft, n\u00e2ng cao th\u00e0nh t\u00edch t\u1eadp th\u1ec3 v\u00e0 th\u00fac \u0111\u1ea9y th\u00e0nh c\u00f4ng chung.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Cam k\u1ebft c\u1ee7a t\u1ed5 ch\u1ee9c:<\/b> <span style=\"font-weight: 400;\">L\u00f2ng trung th\u00e0nh m\u1ea1nh m\u1ebd v\u1edbi c\u00e1c gi\u00e1 tr\u1ecb, t\u1ea7m nh\u00ecn v\u00e0 v\u0103n h\u00f3a c\u1ee7a c\u00f4ng ty s\u1ebd th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean tr\u1edf th\u00e0nh \u0111\u1ea1i s\u1ee9 th\u01b0\u01a1ng hi\u1ec7u, th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng b\u1ec1n v\u1eefng v\u00e0 l\u1ee3i th\u1ebf c\u1ea1nh tranh.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>M\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c:<\/b><span style=\"font-weight: 400;\"> Nh\u1eefng nh\u00e2n vi\u00ean g\u1eafn k\u1ebft c\u00f3 xu h\u01b0\u1edbng c\u00f3 m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi \u0111\u1ed3ng nghi\u1ec7p, ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u00e0 to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c. H\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi h\u1ecd l\u00e0m vi\u1ec7c c\u00f9ng v\u00e0 coi tr\u1ecdng kh\u00eda c\u1ea1nh x\u00e3 h\u1ed9i trong c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>K\u1ef3 v\u1ecdng r\u00f5 r\u00e0ng: <\/b><span style=\"font-weight: 400;\">Nh\u00e2n vi\u00ean g\u1eafn k\u1ebft h\u01a1n khi h\u1ecd hi\u1ec3u r\u00f5 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u00ecnh c\u0169ng nh\u01b0 c\u00e1c m\u1ee5c ti\u00eau v\u00e0 k\u1ef3 v\u1ecdng \u0111\u1eb7t ra cho h\u1ecd. H\u1ecd bi\u1ebft nh\u1eefng g\u00ec \u0111\u01b0\u1ee3c mong \u0111\u1ee3i \u1edf h\u1ecd v\u00e0 c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd \u0111\u00f3ng g\u00f3p nh\u01b0 th\u1ebf n\u00e0o v\u00e0o s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Ghi nh\u1eadn v\u00e0 ph\u1ea3n h\u1ed3i: <\/b><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i v\u00e0 ghi nh\u1eadn th\u01b0\u1eddng xuy\u00ean cho m\u1ed9t c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n t\u1ed1t l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean. Khi nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y n\u1ed7 l\u1ef1c c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c ghi nh\u1eadn v\u00e0 \u0111\u00e1nh gi\u00e1 cao, h\u1ecd s\u1ebd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng g\u1eafn k\u1ebft h\u01a1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>C\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n: <\/b><span style=\"font-weight: 400;\">Nh\u1eefng nh\u00e2n vi\u00ean g\u1eafn b\u00f3 th\u01b0\u1eddng t\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n v\u00e0 ngh\u1ec1 nghi\u1ec7p. H\u1ecd c\u00f3 \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 h\u1ecdc h\u1ecfi v\u00e0 ph\u00e1t tri\u1ec3n trong t\u1ed5 ch\u1ee9c v\u00e0 nh\u00ecn th\u1ea5y t\u01b0\u01a1ng lai cho ch\u00ednh m\u00ecnh.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Quy\u1ec1n t\u1ef1 ch\u1ee7 v\u00e0 trao quy\u1ec1n:<\/b><span style=\"font-weight: 400;\"> Trao cho nh\u00e2n vi\u00ean m\u1ed9t s\u1ed1 m\u1ee9c \u0111\u1ed9 t\u1ef1 ch\u1ee7 v\u00e0 quy\u1ec1n \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh li\u00ean quan \u0111\u1ebfn c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y s\u1ef1 g\u1eafn k\u1ebft. Khi nh\u00e2n vi\u00ean c\u00f3 \u00fd th\u1ee9c s\u1edf h\u1eefu v\u00e0 ki\u1ec3m so\u00e1t, h\u1ecd s\u1ebd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng g\u1eafn k\u1ebft h\u01a1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>C\u0103n ch\u1ec9nh v\u1edbi c\u00e1c gi\u00e1 tr\u1ecb: <\/b><span style=\"font-weight: 400;\">Khi c\u00e1c gi\u00e1 tr\u1ecb c\u1ee7a t\u1ed5 ch\u1ee9c ph\u00f9 h\u1ee3p v\u1edbi gi\u00e1 tr\u1ecb c\u1ee7a nh\u00e2n vi\u00ean, \u0111i\u1ec1u \u0111\u00f3 c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft cao h\u01a1n. Nh\u1eefng nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y r\u1eb1ng gi\u00e1 tr\u1ecb c\u00e1 nh\u00e2n c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh trong s\u1ee9 m\u1ec7nh v\u00e0 v\u0103n h\u00f3a c\u1ee7a t\u1ed5 ch\u1ee9c s\u1ebd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng g\u1eafn k\u1ebft h\u01a1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>C\u00e2n b\u1eb1ng cu\u1ed9c s\u1ed1ng c\u00f4ng vi\u1ec7c: <\/b><span style=\"font-weight: 400;\">S\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean c\u0169ng b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi c\u00e1c y\u1ebfu t\u1ed1 b\u00ean ngo\u00e0i c\u00f4ng vi\u1ec7c. Nh\u1eefng nh\u00e0 tuy\u1ec3n d\u1ee5ng h\u1ed7 tr\u1ee3 c\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng v\u00e0 \u0111\u01b0a ra l\u1ecbch tr\u00ecnh linh ho\u1ea1t ho\u1eb7c c\u00e1c l\u1ef1a ch\u1ecdn l\u00e0m vi\u1ec7c t\u1eeb xa c\u00f3 th\u1ec3 g\u00f3p ph\u1ea7n n\u00e2ng cao m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>L\u01b0\u01a1ng th\u01b0\u1edfng v\u00e0 ph\u00fac l\u1ee3i c\u00f4ng b\u1eb1ng:<\/b> <span style=\"font-weight: 400;\">M\u1eb7c d\u00f9 kh\u00f4ng ph\u1ea3i l\u00e0 y\u1ebfu t\u1ed1 duy nh\u1ea5t th\u00fac \u0111\u1ea9y s\u1ef1 g\u1eafn k\u1ebft, nh\u01b0ng l\u01b0\u01a1ng th\u01b0\u1edfng c\u00f4ng b\u1eb1ng v\u00e0 c\u1ea1nh tranh, c\u00f9ng v\u1edbi c\u00e1c ph\u00fac l\u1ee3i v\u00e0 \u0111\u1eb7c quy\u1ec1n, c\u00f3 th\u1ec3 \u0111\u00f3ng m\u1ed9t vai tr\u00f2 trong vi\u1ec7c gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean g\u1eafn b\u00f3.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">N\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c b\u1ea1n b\u1eb1ng c\u00e1ch nu\u00f4i d\u01b0\u1ee1ng v\u0103n h\u00f3a g\u1eafn k\u1ebft. Trao quy\u1ec1n cho nh\u00e2n vi\u00ean, nu\u00f4i d\u01b0\u1ee1ng nh\u1eefng k\u1ebft n\u1ed1i c\u00f3 \u00fd ngh\u0129a v\u00e0 kh\u01a1i d\u1eady ni\u1ec1m \u0111am m\u00ea \u1edf t\u1ea5t c\u1ea3 c\u00e1c c\u1ea5p trong t\u1ed5 ch\u1ee9c. C\u00f9ng nhau, ch\u00fang ta s\u1ebd b\u1eaft tay v\u00e0o h\u00e0nh tr\u00ecnh gi\u1ea3i ph\u00f3ng to\u00e0n b\u1ed9 ti\u1ec1m n\u0103ng c\u1ee7a l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng c\u1ee7a b\u1ea1n v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng ch\u01b0a t\u1eebng c\u00f3.<\/span><\/p>\n<h2 id=\"toc_Why_is_Employee_Engagement_Important\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">T\u1ea1i sao s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean l\u1ea1i quan tr\u1ecdng?<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58685 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Engagement-descriptive-1-600x739.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Engagement-descriptive-1-600x739.jpg\" alt=\"T\u1ea1i sao s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean l\u1ea1i quan tr\u1ecdng?\" width=\"600\" height=\"739\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27739%27%20viewBox%3D%270%200%20600%20739%27%3E%3Crect%20width%3D%27600%27%20height%3D%27739%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Engagement-descriptive-1-200x246.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Engagement-descriptive-1-243x300.jpg 243w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Engagement-descriptive-1-400x493.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Engagement-descriptive-1-600x739.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Engagement-descriptive-1.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">S\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean r\u1ea5t quan tr\u1ecdng v\u00ec nhi\u1ec1u l\u00fd do v\u00e0 n\u00f3 c\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u00e1ng k\u1ec3 \u0111\u1ebfn c\u1ea3 c\u00e1 nh\u00e2n nh\u00e2n vi\u00ean v\u00e0 t\u1ed5 ch\u1ee9c n\u00f3i chung. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u00fd do ch\u00ednh t\u1ea1i sao s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean l\u1ea1i quan tr\u1ecdng:<\/span><\/p>\n<p><b>1. T\u0103ng n\u0103ng su\u1ea5t: <\/b><span style=\"font-weight: 400;\">Nh\u1eefng nh\u00e2n vi\u00ean g\u1eafn k\u1ebft c\u00f3 xu h\u01b0\u1edbng th\u1ec3 hi\u1ec7n \u0111\u1ed9ng l\u1ef1c cao h\u01a1n v\u00e0 cam k\u1ebft m\u1ea1nh m\u1ebd h\u01a1n v\u1edbi c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd. H\u1ecd c\u00f3 xu h\u01b0\u1edbng n\u1ed7 l\u1ef1c v\u00e0 n\u0103ng l\u01b0\u1ee3ng nhi\u1ec1u h\u01a1n, d\u1eabn \u0111\u1ebfn m\u1ee9c n\u0103ng su\u1ea5t cao h\u01a1n. Khi nh\u00e2n vi\u00ean g\u1eafn k\u1ebft, h\u1ecd th\u01b0\u1eddng s\u1eb5n s\u00e0ng n\u1ed7 l\u1ef1c nhi\u1ec1u h\u01a1n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<p><b>2. C\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c: <\/b><span style=\"font-weight: 400;\">Nh\u1eefng nh\u00e2n vi\u00ean g\u1eafn k\u1ebft c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng ho\u00e0n th\u00e0nh t\u1ed1t vai tr\u00f2 c\u1ee7a h\u1ecd h\u01a1n. H\u1ecd t\u1eadp trung v\u00e0o vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau v\u00e0 c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng ho\u1eb7c v\u01b0\u1ee3t qu\u00e1 mong \u0111\u1ee3i v\u1ec1 hi\u1ec7u su\u1ea5t. \u0110i\u1ec1u n\u00e0y c\u00f3 kh\u1ea3 n\u0103ng mang l\u1ea1i t\u00e1c \u0111\u1ed9ng thu\u1eadn l\u1ee3i cho s\u1ef1 th\u00e0nh c\u00f4ng chung c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<p><b>3. T\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n cao h\u01a1n: <\/b><span style=\"font-weight: 400;\">C\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft nh\u00e2n vi\u00ean cao th\u01b0\u1eddng c\u00f3 t\u1ef7 l\u1ec7 th\u00f4i vi\u1ec7c th\u1ea5p h\u01a1n. Nh\u1eefng nh\u00e2n vi\u00ean g\u1eafn k\u1ebft s\u1ebd h\u00e0i l\u00f2ng h\u01a1n v\u1edbi c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd v\u00e0 \u00edt c\u00f3 kh\u1ea3 n\u0103ng t\u00ecm ki\u1ebfm vi\u1ec7c l\u00e0m \u1edf n\u01a1i kh\u00e1c. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap ti\u1ebft ki\u1ec7m chi ph\u00ed li\u00ean quan \u0111\u1ebfn tuy\u1ec3n d\u1ee5ng v\u00e0 \u0111\u00e0o t\u1ea1o.<\/span><\/p>\n<p><b>4. N\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean: <\/b><span style=\"font-weight: 400;\">Nh\u1eefng nh\u00e2n vi\u00ean g\u1eafn k\u1ebft th\u01b0\u1eddng h\u1ea1nh ph\u00fac h\u01a1n v\u1edbi c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd. H\u1ecd tr\u1ea3i nghi\u1ec7m c\u1ea3m gi\u00e1c th\u1ecfa m\u00e3n v\u00e0 ho\u00e0n th\u00e0nh, \u0111i\u1ec1u n\u00e0y g\u00f3p ph\u1ea7n t\u1ea1o n\u00ean s\u1ef1 h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c. K\u1ebft qu\u1ea3 l\u00e0, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 g\u00f3p ph\u1ea7n t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 thu\u1eadn l\u1ee3i h\u01a1n.<\/span><\/p>\n<p><b>5. \u0110\u1ed5i m\u1edbi v\u00e0 s\u00e1ng t\u1ea1o: <\/b><span style=\"font-weight: 400;\">Nh\u1eefng nh\u00e2n vi\u00ean g\u1eafn b\u00f3 c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng suy ngh\u0129 s\u00e1ng t\u1ea1o v\u00e0 \u0111\u00f3ng g\u00f3p nh\u1eefng \u00fd t\u01b0\u1edfng m\u1edbi cho t\u1ed5 ch\u1ee9c c\u1ee7a h\u1ecd. H\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c \u0111\u1ea7u t\u01b0 v\u00e0o s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a c\u00f4ng ty v\u00e0 s\u1eb5n s\u00e0ng chia s\u1ebb c\u00e1c gi\u1ea3i ph\u00e1p s\u00e1ng t\u1ea1o h\u01a1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c th\u00e1ch th\u1ee9c.<\/span><\/p>\n<p><b>6. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n: <\/b><span style=\"font-weight: 400;\">Nh\u00e2n vi\u00ean g\u1eafn k\u1ebft th\u01b0\u1eddng cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. S\u1ef1 nhi\u1ec7t t\u00ecnh v\u00e0 cam k\u1ebft c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh trong s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a h\u1ecd v\u1edbi kh\u00e1ch h\u00e0ng, d\u1eabn \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n.<\/span><\/p>\n<p><b>7. V\u0103n h\u00f3a t\u1ed5 ch\u1ee9c m\u1ea1nh m\u1ebd h\u01a1n: <\/b><span style=\"font-weight: 400;\">S\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean g\u00f3p ph\u1ea7n t\u1ea1o n\u00ean v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c t\u00edch c\u1ef1c. Nh\u1eefng nh\u00e2n vi\u00ean g\u1eafn k\u1ebft s\u1ebd gi\u00fap h\u00ecnh th\u00e0nh v\u0103n h\u00f3a b\u1eb1ng c\u00e1ch th\u1ec3 hi\u1ec7n c\u00e1c gi\u00e1 tr\u1ecb v\u00e0 h\u00e0nh vi m\u00e0 t\u1ed5 ch\u1ee9c khuy\u1ebfn kh\u00edch.<\/span><\/p>\n<p><b>8. Gi\u1ea3m t\u1ef7 l\u1ec7 v\u1eafng m\u1eb7t: <\/b><span style=\"font-weight: 400;\">Nh\u1eefng nh\u00e2n vi\u00ean g\u1eafn k\u1ebft th\u01b0\u1eddng \u00edt c\u00f3 xu h\u01b0\u1edbng v\u1eafng m\u1eb7t ngo\u00e0i k\u1ebf ho\u1ea1ch trong c\u00f4ng vi\u1ec7c. H\u1ecd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng xu\u1ea5t hi\u1ec7n v\u00e0 hi\u1ec7n di\u1ec7n m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap duy tr\u00ec ho\u1ea1t \u0111\u1ed9ng li\u00ean t\u1ee5c.<\/span><\/p>\n<p><b>9. T\u0103ng l\u1ee3i nhu\u1eadn:<\/b> <span style=\"font-weight: 400;\">Nh\u00ecn chung, l\u1ee3i \u00edch c\u1ee7a s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean, bao g\u1ed3m n\u0103ng su\u1ea5t cao h\u01a1n, s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean, c\u00f3 th\u1ec3 g\u00f3p ph\u1ea7n t\u0103ng l\u1ee3i nhu\u1eadn cho t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<p><b>10. Thu h\u00fat nh\u00e2n t\u00e0i: <\/b><span style=\"font-weight: 400;\">C\u00e1c c\u00f4ng ty n\u1ed5i ti\u1ebfng v\u1edbi v\u0103n h\u00f3a l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft nh\u00e2n vi\u00ean cao th\u01b0\u1eddng h\u1ea5p d\u1eabn h\u01a1n \u0111\u1ed1i v\u1edbi nh\u1eefng nh\u00e2n t\u00e0i h\u00e0ng \u0111\u1ea7u. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap tuy\u1ec3n d\u1ee5ng v\u00e0 gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean c\u00f3 hi\u1ec7u su\u1ea5t cao d\u1ec5 d\u00e0ng h\u01a1n.<\/span><\/p>\n<p><b>11. Kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u00e0 ki\u00ean c\u01b0\u1eddng: <\/b><span style=\"font-weight: 400;\">Nh\u1eefng nh\u00e2n vi\u00ean g\u1eafn k\u1ebft c\u00f3 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng t\u1ed1t h\u01a1n v\u1edbi s\u1ef1 thay \u0111\u1ed5i v\u00e0 ki\u00ean c\u01b0\u1eddng h\u01a1n khi \u0111\u1ed1i m\u1eb7t v\u1edbi th\u1eed th\u00e1ch. H\u1ecd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng n\u1eafm b\u1eaft c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bthay \u0111\u1ed5i v\u00e0 l\u00e0m vi\u1ec7c c\u00f9ng nhau \u0111\u1ec3 v\u01b0\u1ee3t qua nh\u1eefng tr\u1edf ng\u1ea1i.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">S\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean r\u1ea5t quan tr\u1ecdng v\u00ec n\u00f3 kh\u00f4ng ch\u1ec9 mang l\u1ea1i l\u1ee3i \u00edch cho t\u1eebng nh\u00e2n vi\u00ean b\u1eb1ng c\u00e1ch c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 h\u1ea1nh ph\u00fac trong c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd m\u00e0 c\u00f2n n\u00e2ng cao hi\u1ec7u su\u1ea5t, v\u0103n h\u00f3a v\u00e0 th\u00e0nh c\u00f4ng chung c\u1ee7a t\u1ed5 ch\u1ee9c. C\u00e1c t\u1ed5 ch\u1ee9c \u01b0u ti\u00ean s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng ph\u00e1t tri\u1ec3n m\u1ea1nh h\u01a1n trong m\u00f4i tr\u01b0\u1eddng kinh doanh c\u1ea1nh tranh.<\/span><\/p>\n<p><b>T\u00ecm hi\u1ec3u th\u00eam: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/vi\/viblog\/phan-hoi-cua-nhan-vien-la-gi\/\" rel=\"noopener\">Ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 g\u00ec?<\/a><\/b><\/p>\n<h2 id=\"toc_Employee_Engagement_Strategies\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">Chi\u1ebfn l\u01b0\u1ee3c g\u1eafn k\u1ebft nh\u00e2n vi\u00ean t\u1ed1t nh\u1ea5t<\/h2>\n<p><span style=\"font-weight: 400;\">Chi\u1ebfn l\u01b0\u1ee3c g\u1eafn k\u1ebft nh\u00e2n vi\u00ean hi\u1ec7u qu\u1ea3 l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c, n\u00e2ng cao n\u0103ng su\u1ea5t v\u00e0 gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean t\u00e0i n\u0103ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c ch\u00ednh m\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u1ec3 n\u00e2ng cao s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean:<\/span><\/p>\n<ul>\n<li><b>\u0110\u00e0o t\u1ea1o L\u00e3nh \u0111\u1ea1o v\u00e0 Qu\u1ea3n l\u00fd: <\/b><span style=\"font-weight: 400;\">\u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o v\u00e0 qu\u1ea3n l\u00fd \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u1ec1 k\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o v\u00e0 giao ti\u1ebfp hi\u1ec7u qu\u1ea3. Nh\u1eefng nh\u00e2n vi\u00ean g\u1eafn b\u00f3 th\u01b0\u1eddng c\u00f3 nh\u1eefng nh\u00e0 l\u00e3nh \u0111\u1ea1o h\u1ed7 tr\u1ee3 v\u00e0 \u0111\u1ed3ng c\u1ea3m, nh\u1eefng ng\u01b0\u1eddi \u0111\u01b0a ra \u0111\u1ecbnh h\u01b0\u1edbng r\u00f5 r\u00e0ng v\u00e0 ph\u1ea3n h\u1ed3i th\u01b0\u1eddng xuy\u00ean.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Th\u00fac \u0111\u1ea9y giao ti\u1ebfp c\u1edfi m\u1edf: <\/b><span style=\"font-weight: 400;\">Th\u00fac \u0111\u1ea9y vi\u1ec7c thi\u1ebft l\u1eadp c\u00e1c k\u00eanh giao ti\u1ebfp c\u1edfi m\u1edf v\u00e0 minh b\u1ea1ch trong t\u1ed5 ch\u1ee9c. Nh\u00e2n vi\u00ean n\u00ean c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i khi b\u00e0y t\u1ecf \u00fd t\u01b0\u1edfng, m\u1ed1i quan t\u00e2m v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a m\u00ecnh. C\u00e1c cu\u1ed9c h\u1ecdp th\u01b0\u1eddng k\u1ef3 t\u1ea1i t\u00f2a th\u1ecb ch\u00ednh, h\u1ed9p th\u01b0 g\u00f3p \u00fd v\u00e0 kh\u1ea3o s\u00e1t \u1ea9n danh c\u00f3 th\u1ec3 gi\u00fap t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho vi\u1ec7c n\u00e0y.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u0110\u1eb7t k\u1ef3 v\u1ecdng r\u00f5 r\u00e0ng:<\/b><span style=\"font-weight: 400;\"> Ph\u00e1c th\u1ea3o ch\u00ednh x\u00e1c vai tr\u00f2 c\u00f4ng vi\u1ec7c, tr\u00e1ch nhi\u1ec7m v\u00e0 k\u1ef3 v\u1ecdng v\u1ec1 hi\u1ec7u su\u1ea5t. Khi nh\u00e2n vi\u00ean hi\u1ec3u nh\u1eefng g\u00ec \u0111\u01b0\u1ee3c mong \u0111\u1ee3i \u1edf h\u1ecd, h\u1ecd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng ti\u1ebfp t\u1ee5c g\u1eafn k\u1ebft v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Ghi nh\u1eadn v\u00e0 khen th\u01b0\u1edfng:<\/b> <span style=\"font-weight: 400;\">Gi\u1edbi thi\u1ec7u ch\u01b0\u01a1ng tr\u00ecnh ghi nh\u1eadn v\u00e0 khen th\u01b0\u1edfng \u0111\u1ec3 ghi nh\u1eadn v\u00e0 b\u00e0y t\u1ecf s\u1ef1 \u0111\u00e1nh gi\u00e1 cao \u0111\u1ed1i v\u1edbi nh\u1eefng \u0111\u00f3ng g\u00f3p c\u1ee7a nh\u00e2n vi\u00ean.. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m ph\u1ea7n th\u01b0\u1edfng b\u1eb1ng ti\u1ec1n, khen ng\u1ee3i b\u1eb1ng l\u1eddi n\u00f3i, gi\u1ea5y ch\u1ee9ng nh\u1eadn ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 nh\u1eefng l\u1eddi c\u1ea3m \u01a1n \u0111\u01a1n gi\u1ea3n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Ph\u00e1t tri\u1ec3n chuy\u00ean m\u00f4n:<\/b><span style=\"font-weight: 400;\"> T\u1ea1o c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng v\u00e0 th\u0103ng ti\u1ebfn ngh\u1ec1 nghi\u1ec7p. Nh\u1eefng nh\u00e2n vi\u00ean g\u1eafn b\u00f3 th\u01b0\u1eddng l\u00e0 nh\u1eefng ng\u01b0\u1eddi nh\u00ecn th\u1ea5y t\u01b0\u01a1ng lai trong t\u1ed5 ch\u1ee9c v\u00e0 c\u00f3 c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>C\u00e2n b\u1eb1ng cu\u1ed9c s\u1ed1ng c\u00f4ng vi\u1ec7c: <\/b><span style=\"font-weight: 400;\">Th\u00fac \u0111\u1ea9y s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng b\u1eb1ng c\u00e1ch cung c\u1ea5p l\u1ecbch l\u00e0m vi\u1ec7c linh ho\u1ea1t, c\u00e1c l\u1ef1a ch\u1ecdn l\u00e0m vi\u1ec7c t\u1eeb xa v\u00e0 th\u1eddi gian ngh\u1ec9 c\u00f3 l\u01b0\u01a1ng. H\u1ed7 tr\u1ee3 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n c\u1ee7a nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 mang l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c cao h\u01a1n v\u00e0 gi\u1ea3m t\u00ecnh tr\u1ea1ng ki\u1ec7t s\u1ee9c.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Ch\u01b0\u01a1ng tr\u00ecnh ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe:<\/b><span style=\"font-weight: 400;\"> Th\u1ef1c hi\u1ec7n c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe h\u1ed7 tr\u1ee3 s\u1ee9c kh\u1ecfe th\u1ec3 ch\u1ea5t v\u00e0 tinh th\u1ea7n. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m t\u01b0 c\u00e1ch th\u00e0nh vi\u00ean ph\u00f2ng t\u1eadp th\u1ec3 d\u1ee5c, h\u1ed9i th\u1ea3o qu\u1ea3n l\u00fd c\u0103ng th\u1eb3ng v\u00e0 ti\u1ebfp c\u1eadn c\u00e1c d\u1ecbch v\u1ee5 t\u01b0 v\u1ea5n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Ph\u1ea3n h\u1ed3i th\u01b0\u1eddng xuy\u00ean:<\/b><span style=\"font-weight: 400;\"> Cung c\u1ea5p ph\u1ea3n h\u1ed3i th\u01b0\u1eddng xuy\u00ean, mang t\u00ednh x\u00e2y d\u1ef1ng cho nh\u00e2n vi\u00ean. \u0110\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t, c\u00e1c cu\u1ed9c h\u1ecdp tr\u1ef1c ti\u1ebfp v\u00e0 ph\u1ea3n h\u1ed3i 360 \u0111\u1ed9 c\u00f3 th\u1ec3 gi\u00fap nh\u00e2n vi\u00ean hi\u1ec3u \u0111\u01b0\u1ee3c \u0111i\u1ec3m m\u1ea1nh c\u1ee7a h\u1ecd v\u00e0 nh\u1eefng l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>S\u1ef1 tham gia c\u1ee7a nh\u00e2n vi\u00ean:<\/b><span style=\"font-weight: 400;\"> Thu h\u00fat nh\u00e2n vi\u00ean tham gia v\u00e0o qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh v\u00e0 n\u1ed7 l\u1ef1c h\u1ee3p t\u00e1c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. Khi nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y r\u1eb1ng \u00fd ki\u1ebfn \u200b\u200b\u0111\u00f3ng g\u00f3p c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao v\u00e0 h\u1ecd c\u00f3 ti\u1ebfng n\u00f3i trong nh\u1eefng v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng, h\u1ecd s\u1ebd g\u1eafn k\u1ebft h\u01a1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>X\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169:<\/b><span style=\"font-weight: 400;\"> Khuy\u1ebfn kh\u00edch c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 s\u1ef1 ki\u1ec7n x\u00e2y d\u1ef1ng nh\u00f3m \u0111\u1ec3 th\u00fac \u0111\u1ea9y m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c gi\u1eefa c\u00e1c \u0111\u1ed3ng nghi\u1ec7p. M\u1ed1i quan h\u1ec7 n\u01a1i l\u00e0m vi\u1ec7c m\u1ea1nh m\u1ebd c\u00f3 th\u1ec3 t\u0103ng c\u01b0\u1eddng s\u1ef1 g\u1eafn k\u1ebft v\u00e0 h\u1ee3p t\u00e1c.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u0110a d\u1ea1ng v\u00e0 H\u00f2a nh\u1eadp: <\/b><span style=\"font-weight: 400;\">\u1ee6ng h\u1ed9 s\u1ef1 \u0111a d\u1ea1ng v\u00e0 h\u00f2a nh\u1eadp t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c. Nh\u00e2n vi\u00ean c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng g\u1eafn k\u1ebft h\u01a1n khi h\u1ecd c\u1ea3m th\u1ea5y r\u1eb1ng quan \u0111i\u1ec3m v\u00e0 n\u1ec1n t\u1ea3ng \u0111\u1ed9c \u0111\u00e1o c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 \u0111\u00e1nh gi\u00e1 cao.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Tr\u00e1ch nhi\u1ec7m x\u00e3 h\u1ed9i: <\/b><span style=\"font-weight: 400;\">Thu h\u00fat nh\u00e2n vi\u00ean tham gia v\u00e0o c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200btr\u00e1ch nhi\u1ec7m x\u00e3 h\u1ed9i c\u1ee7a doanh nghi\u1ec7p (CSR). Tham gia v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u00ecnh nguy\u1ec7n v\u00e0 c\u1ed1ng hi\u1ebfn cho c\u1ed9ng \u0111\u1ed3ng c\u00f3 th\u1ec3 t\u1ea1o ra \u00fd th\u1ee9c v\u1ec1 m\u1ee5c \u0111\u00edch v\u00e0 s\u1ef1 g\u1eafn k\u1ebft.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>L\u1ed9 tr\u00ecnh r\u00f5 r\u00e0ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n ph\u1ea3n h\u1ed3i: <\/b><span style=\"font-weight: 400;\">Sau khi thu th\u1eadp <a href=\"https:\/\/ideascale.com\/vi\/viblog\/phan-hoi-cua-nhan-vien-la-gi\/\">ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean<\/a> th\u00f4ng qua kh\u1ea3o s\u00e1t ho\u1eb7c c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n kh\u00e1c, h\u00e3y h\u00e0nh \u0111\u1ed9ng d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i nh\u1eadn \u0111\u01b0\u1ee3c. Nh\u00e2n vi\u00ean c\u1ea7n th\u1ea5y r\u1eb1ng \u00fd ki\u1ebfn \u200b\u200b\u0111\u00f3ng g\u00f3p c\u1ee7a h\u1ecd s\u1ebd d\u1eabn \u0111\u1ebfn nh\u1eefng thay \u0111\u1ed5i c\u00f3 \u00fd ngh\u0129a trong t\u1ed5 ch\u1ee9c.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c: <\/b><span style=\"font-weight: 400;\">Li\u00ean t\u1ee5c \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i ti\u1ebfn c\u00e1c chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i v\u00e0 nhu c\u1ea7u thay \u0111\u1ed5i c\u1ee7a t\u1ed5 ch\u1ee9c. Nh\u1eefng g\u00ec hi\u1ec7u qu\u1ea3 h\u00f4m nay c\u00f3 th\u1ec3 kh\u00f4ng hi\u1ec7u qu\u1ea3 v\u00e0o ng\u00e0y mai, v\u00ec v\u1eady kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng l\u00e0 ch\u00eca kh\u00f3a.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Nu\u00f4i d\u01b0\u1ee1ng m\u1ed9t n\u1ec1n v\u0103n h\u00f3a t\u00edch c\u1ef1c:<\/b><span style=\"font-weight: 400;\"> Ph\u00e1t tri\u1ec3n v\u00e0 th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a n\u01a1i l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c gi\u00e1 tr\u1ecb c\u1ee7a t\u1ed5 ch\u1ee9c. Khuy\u1ebfn kh\u00edch c\u00e1c h\u00e0nh vi ph\u1ea3n \u00e1nh v\u0103n h\u00f3a mong mu\u1ed1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>L\u00e3nh \u0111\u1ea1o b\u1eb1ng t\u1ea5m g\u01b0\u01a1ng: <\/b><span style=\"font-weight: 400;\">C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o v\u00e0 qu\u1ea3n l\u00fd n\u00ean l\u00e0m m\u1eabu nh\u1eefng h\u00e0nh vi v\u00e0 th\u00e1i \u0111\u1ed9 m\u00e0 h\u1ecd mu\u1ed1n th\u1ea5y \u1edf nh\u00e2n vi\u00ean. Khi kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o th\u1ec3 hi\u1ec7n s\u1ef1 g\u1eafn k\u1ebft v\u00e0 cam k\u1ebft, n\u00f3 c\u00f3 th\u1ec3 truy\u1ec1n c\u1ea3m h\u1ee9ng t\u01b0\u01a1ng t\u1ef1 cho nh\u1eefng ng\u01b0\u1eddi kh\u00e1c.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">H\u00e3y nh\u1edb r\u1eb1ng s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh di\u1ec5n ra li\u00ean t\u1ee5c v\u00e0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ph\u1ea3i \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u v\u00e0 v\u0103n h\u00f3a ri\u00eang c\u1ee7a t\u1ed5 ch\u1ee9c b\u1ea1n. Th\u01b0\u1eddng xuy\u00ean \u0111o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 tham gia \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 n\u1ed7 l\u1ef1c c\u1ee7a b\u1ea1n v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c \u0111i\u1ec1u ch\u1ec9nh c\u1ea7n thi\u1ebft.<\/span><\/p>\n<p><b>T\u00ecm hi\u1ec3u th\u00eam: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/vi\/viblog\/tuong-tac-voi-khach-hang-la-gi\/\" rel=\"noopener\">T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/a><\/b><\/p>\n<h2 id=\"toc_How_to_Improve_Employee_Engagement\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean?<\/h2>\n<p><span style=\"font-weight: 400;\">Khai th\u00e1c to\u00e0n b\u1ed9 ti\u1ec1m n\u0103ng c\u1ee7a l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng c\u1ee7a b\u1ea1n b\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c nu\u00f4i d\u01b0\u1ee1ng v\u0103n h\u00f3a g\u1eafn k\u1ebft v\u00e0 trao quy\u1ec1n. Kh\u00e1m ph\u00e1 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u1ec3 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng, n\u0103ng su\u1ea5t v\u00e0 gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean v\u1edbi h\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n c\u1ee7a ch\u00fang t\u00f4i.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>1. Kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o v\u00e0 qu\u1ea3n l\u00fd xu\u1ea5t s\u1eafc:<\/strong> N\u00e2ng cao kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o th\u00f4ng qua c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n c\u00f3 m\u1ee5c ti\u00eau. Nu\u00f4i d\u01b0\u1ee1ng phong c\u00e1ch l\u00e3nh \u0111\u1ea1o \u01b0u ti\u00ean s\u1ef1 \u0111\u1ed3ng c\u1ea3m, h\u1ee3p t\u00e1c v\u00e0 giao ti\u1ebfp c\u1edfi m\u1edf \u0111\u1ec3 truy\u1ec1n c\u1ea3m h\u1ee9ng v\u00e0 g\u1eafn k\u1ebft c\u00e1c nh\u00f3m.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>2. K\u00eanh li\u00ean l\u1ea1c minh b\u1ea1ch:<\/strong> Thi\u1ebft l\u1eadp c\u00e1c k\u00eanh li\u00ean l\u1ea1c minh b\u1ea1ch \u0111\u1ec3 gi\u1eef cho nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt th\u00f4ng tin v\u00e0 g\u1eafn k\u1ebft. Th\u01b0\u1eddng xuy\u00ean chia s\u1ebb th\u00f4ng tin c\u1eadp nh\u1eadt, m\u1ee5c ti\u00eau v\u00e0 th\u00e0nh t\u00edch c\u1ee7a c\u00f4ng ty \u0111\u1ec3 nu\u00f4i d\u01b0\u1ee1ng c\u1ea3m gi\u00e1c th\u00e2n thu\u1ed9c v\u00e0 m\u1ee5c \u0111\u00edch.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>3. K\u1ef3 v\u1ecdng v\u1ec1 hi\u1ec7u su\u1ea5t r\u00f5 r\u00e0ng:<\/strong> X\u00e1c \u0111\u1ecbnh vai tr\u00f2 c\u00f4ng vi\u1ec7c r\u00f5 r\u00e0ng v\u00e0 k\u1ef3 v\u1ecdng v\u1ec1 hi\u1ec7u su\u1ea5t b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng m\u1ee5c ti\u00eau SMART. Trao quy\u1ec1n cho nh\u00e2n vi\u00ean v\u1edbi s\u1ef1 hi\u1ec3u bi\u1ebft r\u00f5 r\u00e0ng v\u1ec1 tr\u00e1ch nhi\u1ec7m c\u1ee7a h\u1ecd v\u00e0 c\u00e1ch h\u1ecd \u0111\u00f3ng g\u00f3p v\u00e0o th\u00e0nh c\u00f4ng c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>4. Ch\u01b0\u01a1ng tr\u00ecnh ghi nh\u1eadn v\u00e0 khen th\u01b0\u1edfng:<\/strong> Tri\u1ec3n khai ch\u01b0\u01a1ng tr\u00ecnh ghi nh\u1eadn v\u00e0 khen th\u01b0\u1edfng m\u1ea1nh m\u1ebd \u0111\u1ec3 t\u00f4n vinh nh\u1eefng th\u00e0nh t\u00edch v\u00e0 c\u1ed9t m\u1ed1c quan tr\u1ecdng c\u1ee7a nh\u00e2n vi\u00ean. Ghi nh\u1eadn nh\u1eefng \u0111\u00f3ng g\u00f3p c\u1ee7a c\u1ea3 c\u00e1 nh\u00e2n v\u00e0 nh\u00f3m \u0111\u1ec3 nu\u00f4i d\u01b0\u1ee1ng v\u0103n h\u00f3a \u0111\u00e1nh gi\u00e1 cao v\u00e0 \u0111\u1ed9ng l\u1ef1c.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>5. C\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p:<\/strong> \u0110\u1ea7u t\u01b0 v\u00e0o c\u00e1c c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p \u0111\u1ec3 nu\u00f4i d\u01b0\u1ee1ng k\u1ef9 n\u0103ng c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 th\u0103ng ti\u1ebfn ngh\u1ec1 nghi\u1ec7p. Cung c\u1ea5p c\u00e1c k\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n v\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh c\u1ed1 v\u1ea5n \u0111\u1ec3 h\u1ed7 tr\u1ee3 nguy\u1ec7n v\u1ecdng ph\u00e1t tri\u1ec3n c\u1ee7a c\u00e1 nh\u00e2n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>6. S\u1eafp x\u1ebfp c\u00f4ng vi\u1ec7c linh ho\u1ea1t:<\/strong> Th\u00fac \u0111\u1ea9y s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng th\u00f4ng qua s\u1eafp x\u1ebfp c\u00f4ng vi\u1ec7c linh ho\u1ea1t v\u00e0 c\u00e1c l\u1ef1a ch\u1ecdn l\u00e0m vi\u1ec7c t\u1eeb xa. Trao quy\u1ec1n cho nh\u00e2n vi\u00ean qu\u1ea3n l\u00fd l\u1ecbch tr\u00ecnh c\u1ee7a h\u1ecd v\u00e0 \u01b0u ti\u00ean s\u1ee9c kh\u1ecfe c\u00e1 nh\u00e2n b\u00ean c\u1ea1nh tr\u00e1ch nhi\u1ec7m ngh\u1ec1 nghi\u1ec7p.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>7. S\u00e1ng ki\u1ebfn \u200b\u200bS\u1ee9c kh\u1ecfe To\u00e0n di\u1ec7n:<\/strong> \u01afu ti\u00ean ph\u00fac l\u1ee3i c\u1ee7a nh\u00e2n vi\u00ean b\u1eb1ng c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe to\u00e0n di\u1ec7n nh\u1eb1m gi\u1ea3i quy\u1ebft s\u1ee9c kh\u1ecfe th\u1ec3 ch\u1ea5t, tinh th\u1ea7n v\u00e0 c\u1ea3m x\u00fac. Cung c\u1ea5p c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh th\u1ec3 d\u1ee5c, ngu\u1ed3n l\u1ef1c qu\u1ea3n l\u00fd c\u0103ng th\u1eb3ng v\u00e0 d\u1ecbch v\u1ee5 t\u01b0 v\u1ea5n \u0111\u1ec3 h\u1ed7 tr\u1ee3 s\u1ee9c kh\u1ecfe t\u1ed5ng th\u1ec3.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>8. \u0110\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i:<\/strong> Ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t th\u01b0\u1eddng xuy\u00ean v\u00e0 thu h\u00fat ph\u1ea3n h\u1ed3i t\u1eeb nh\u00e2n vi\u00ean \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c m\u1ed1i quan ng\u1ea1i. Th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c th\u00f4ng qua ph\u1ea3n h\u1ed3i mang t\u00ednh x\u00e2y d\u1ef1ng v\u00e0 \u0111\u1ed1i tho\u1ea1i c\u1edfi m\u1edf.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>9. Trao quy\u1ec1n v\u00e0 s\u1ef1 tham gia c\u1ee7a nh\u00e2n vi\u00ean:<\/strong> Trao quy\u1ec1n cho nh\u00e2n vi\u00ean b\u1eb1ng c\u00e1ch cho h\u1ecd tham gia v\u00e0o qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh v\u00e0 c\u00e1c d\u1ef1 \u00e1n \u0111a ch\u1ee9c n\u0103ng. Nu\u00f4i d\u01b0\u1ee1ng \u00fd th\u1ee9c v\u1ec1 quy\u1ec1n s\u1edf h\u1eefu v\u00e0 tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh \u0111\u1ec3 th\u00fac \u0111\u1ea9y s\u1ef1 tham gia v\u00e0 \u0111\u1ed5i m\u1edbi.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>10. H\u1ee3p t\u00e1c v\u00e0 x\u00e2y d\u1ef1ng nh\u00f3m:<\/strong> T\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u1ee3p t\u00e1c v\u00e0 x\u00e2y d\u1ef1ng nh\u00f3m \u0111\u1ec3 c\u1ee7ng c\u1ed1 m\u1ed1i quan h\u1ec7 v\u00e0 nu\u00f4i d\u01b0\u1ee1ng t\u00ecnh b\u1ea1n th\u00e2n thi\u1ebft. Khuy\u1ebfn kh\u00edch chia s\u1ebb ki\u1ebfn \u200b\u200bth\u1ee9c v\u00e0 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn \u0111\u1ec3 n\u00e2ng cao tinh th\u1ea7n \u0111\u1ed3ng \u0111\u1ed9i.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>11. \u0110a d\u1ea1ng, C\u00f4ng b\u1eb1ng v\u00e0 H\u00f2a nh\u1eadp:<\/strong> Th\u00fac \u0111\u1ea9y s\u1ef1 \u0111a d\u1ea1ng, c\u00f4ng b\u1eb1ng v\u00e0 h\u00f2a nh\u1eadp \u0111\u1ec3 t\u1ea1o ra m\u1ed9t n\u1ec1n v\u0103n h\u00f3a n\u01a1i l\u00e0m vi\u1ec7c h\u00f2a nh\u1eadp h\u01a1n. Th\u00fac \u0111\u1ea9y s\u1ef1 \u0111\u1ed5i m\u1edbi v\u00e0 s\u00e1ng t\u1ea1o b\u1eb1ng c\u00e1ch ti\u1ebfp thu nhi\u1ec1u quan \u0111i\u1ec3m v\u00e0 kinh nghi\u1ec7m kh\u00e1c nhau.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>12. Tr\u00e1ch nhi\u1ec7m x\u00e3 h\u1ed9i v\u00e0 c\u00f4ng vi\u1ec7c h\u01b0\u1edbng t\u1edbi m\u1ee5c \u0111\u00edch:<\/strong> Thu h\u00fat nh\u00e2n vi\u00ean tham gia v\u00e0o c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200btr\u00e1ch nhi\u1ec7m x\u00e3 h\u1ed9i c\u1ee7a doanh nghi\u1ec7p v\u00e0 c\u00e1c c\u01a1 h\u1ed9i t\u00ecnh nguy\u1ec7n. K\u1ebft n\u1ed1i nh\u00e2n vi\u00ean v\u1edbi \u00fd th\u1ee9c v\u1ec1 m\u1ee5c \u0111\u00edch b\u1eb1ng c\u00e1ch n\u00eau b\u1eadt t\u00e1c \u0111\u1ed9ng c\u1ee7a c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi x\u00e3 h\u1ed9i.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>13. Th\u1ef1c hi\u1ec7n ph\u1ea3n h\u1ed3i c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng:<\/strong> H\u00e0nh \u0111\u1ed9ng d\u1ef1a tr\u00ean <a href=\"https:\/\/ideascale.com\/vi\/viblog\/phan-hoi-cua-nhan-vien-la-gi\/\">ph\u1ea3n h\u1ed3i v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean<\/a> \u0111\u1ec3 th\u1ec3 hi\u1ec7n cam k\u1ebft c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c. Th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc h\u1eefu h\u00ecnh \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ed1i quan t\u00e2m c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 thay \u0111\u1ed5i t\u00edch c\u1ef1c.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>14. Ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u:<\/strong> T\u1eadn d\u1ee5ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u \u0111\u1ec3 \u0111o l\u01b0\u1eddng v\u00e0 theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 v\u1ec1 m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean. S\u1eed d\u1ee5ng th\u00f4ng tin chuy\u00ean s\u00e2u \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bt\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c t\u00e1c \u0111\u1ed9ng t\u1ed1i \u0111a.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>15. Nu\u00f4i d\u01b0\u1ee1ng V\u0103n h\u00f3a L\u00e0m vi\u1ec7c T\u00edch c\u1ef1c:<\/strong> Nu\u00f4i d\u01b0\u1ee1ng v\u0103n h\u00f3a l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 h\u00f2a nh\u1eadp, ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c gi\u00e1 tr\u1ecb v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c. Nu\u00f4i d\u01b0\u1ee1ng m\u1ed9t m\u00f4i tr\u01b0\u1eddng tin c\u1eady, t\u00f4n tr\u1ecdng v\u00e0 \u0111\u00e1nh gi\u00e1 cao \u0111\u1ec3 n\u00e2ng cao tinh th\u1ea7n v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>16. L\u00e3nh \u0111\u1ea1o l\u00e0 h\u00ecnh m\u1eabu:<\/strong> L\u00e3nh \u0111\u1ea1o b\u1eb1ng t\u1ea5m g\u01b0\u01a1ng v\u00e0 th\u1ec3 hi\u1ec7n cam k\u1ebft v\u1ec1 s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean \u1edf t\u1ea5t c\u1ea3 c\u00e1c c\u1ea5p l\u00e3nh \u0111\u1ea1o. M\u00f4 h\u00ecnh h\u00f3a c\u00e1c h\u00e0nh vi v\u00e0 gi\u00e1 tr\u1ecb mong mu\u1ed1n \u0111\u1ec3 truy\u1ec1n c\u1ea3m h\u1ee9ng v\u00e0 th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean tr\u1edf n\u00ean xu\u1ea5t s\u1eafc.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u1eb1ng c\u00e1ch th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 nu\u00f4i d\u01b0\u1ee1ng v\u0103n h\u00f3a g\u1eafn k\u1ebft, trao quy\u1ec1n v\u00e0 s\u1ef1 xu\u1ea5t s\u1eafc nh\u1eb1m th\u00fac \u0111\u1ea9y s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a t\u1ed5 ch\u1ee9c. N\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng, kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n v\u00e0 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean l\u00ean t\u1ea7m cao m\u1edbi v\u00e0 khai th\u00e1c to\u00e0n b\u1ed9 ti\u1ec1m n\u0103ng c\u1ee7a l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng c\u1ee7a b\u1ea1n.<\/span><\/p>\n<p><b>T\u00ecm hi\u1ec3u th\u00eam: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/vi\/viblog\/phan-tich-phan-hoi-cua-khach-hang-la-gi\/\" rel=\"noopener\">Ph\u00e2n t\u00edch ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/a><\/b><\/p>\n<h2 id=\"toc_Employee_Engagement_Best_Practices\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">Th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t v\u1ec1 s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean<\/h2>\n<p><span style=\"font-weight: 400;\">S\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m nhi\u1ec1u m\u1eb7t v\u00e0 c\u00f3 m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t m\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng \u0111\u1ec3 n\u00e2ng cao m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t v\u1ec1 s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t:<\/span><\/p>\n<ul>\n<li><b>H\u1ed7 tr\u1ee3 l\u00e3nh \u0111\u1ea1o: <\/b><span style=\"font-weight: 400;\">\u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c l\u00e3nh \u0111\u1ea1o c\u1ea5p cao t\u00edch c\u1ef1c tham gia v\u00e0 cam k\u1ebft th\u00fac \u0111\u1ea9y s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean. S\u1ef1 h\u1ed7 tr\u1ee3 v\u00e0 s\u1ef1 tham gia r\u00f5 r\u00e0ng c\u1ee7a h\u1ecd \u0111\u00e3 t\u1ea1o n\u00ean tinh th\u1ea7n chung cho to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Giao ti\u1ebfp hi\u1ec7u qu\u1ea3:<\/b> <span style=\"font-weight: 400;\">Thi\u1ebft l\u1eadp c\u00e1c k\u00eanh li\u00ean l\u1ea1c r\u00f5 r\u00e0ng v\u00e0 nh\u1ea5t qu\u00e1n \u0111\u1ec3 chia s\u1ebb m\u1ee5c ti\u00eau, c\u1eadp nh\u1eadt v\u00e0 th\u00f4ng tin quan tr\u1ecdng c\u1ee7a t\u1ed5 ch\u1ee9c v\u1edbi nh\u00e2n vi\u00ean.<\/span> <span style=\"font-weight: 400;\">Khuy\u1ebfn kh\u00edch giao ti\u1ebfp hai chi\u1ec1u b\u1eb1ng c\u00e1ch t\u00edch c\u1ef1c t\u00ecm ki\u1ebfm ph\u1ea3n h\u1ed3i v\u00e0 l\u1eafng nghe nh\u1eefng m\u1ed1i quan t\u00e2m c\u0169ng nh\u01b0 \u00fd t\u01b0\u1edfng c\u1ee7a nh\u00e2n vi\u00ean.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Ghi nh\u1eadn v\u00e0 khen th\u01b0\u1edfng:<\/b> <span style=\"font-weight: 400;\">Th\u1ef1c hi\u1ec7n ch\u01b0\u01a1ng tr\u00ecnh ghi nh\u1eadn v\u00e0 khen th\u01b0\u1edfng m\u1ea1nh m\u1ebd nh\u1eb1m ghi nh\u1eadn v\u00e0 t\u00f4n vinh nh\u1eefng \u0111\u00f3ng g\u00f3p v\u00e0 th\u00e0nh t\u00edch c\u1ee7a nh\u00e2n vi\u00ean.<\/span> <span style=\"font-weight: 400;\">\u0110\u01b0a ra s\u1ef1 ghi nh\u1eadn k\u1ecbp th\u1eddi, c\u1ee5 th\u1ec3 v\u00e0 c\u00f3 \u00fd ngh\u0129a \u0111\u1ed1i v\u1edbi t\u1eebng c\u00e1 nh\u00e2n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Ph\u00e1t tri\u1ec3n chuy\u00ean m\u00f4n:<\/b> <span style=\"font-weight: 400;\">Cung c\u1ea5p c\u00e1c c\u01a1 h\u1ed9i h\u1ecdc t\u1eadp v\u00e0 ph\u00e1t tri\u1ec3n li\u00ean t\u1ee5c \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean n\u00e2ng cao k\u1ef9 n\u0103ng v\u00e0 th\u0103ng ti\u1ebfn ngh\u1ec1 nghi\u1ec7p trong t\u1ed5 ch\u1ee9c.<\/span> <span style=\"font-weight: 400;\">Cung c\u1ea5p quy\u1ec1n truy c\u1eadp v\u00e0o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh c\u1ed1 v\u1ea5n v\u00e0 hu\u1ea5n luy\u1ec7n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>K\u1ef3 v\u1ecdng r\u00f5 r\u00e0ng:<\/b> <span style=\"font-weight: 400;\">\u0110\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean c\u00f3 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng.<\/span> <span style=\"font-weight: 400;\">\u0110\u1eb7t k\u1ef3 v\u1ecdng hi\u1ec7u su\u1ea5t r\u00f5 r\u00e0ng v\u00e0 cung c\u1ea5p ph\u1ea3n h\u1ed3i th\u01b0\u1eddng xuy\u00ean v\u1ec1 hi\u1ec7u su\u1ea5t.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>C\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng:<\/b> <span style=\"font-weight: 400;\">Th\u00fac \u0111\u1ea9y s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng b\u1eb1ng c\u00e1ch s\u1eafp x\u1ebfp c\u00f4ng vi\u1ec7c linh ho\u1ea1t, c\u00e1c l\u1ef1a ch\u1ecdn l\u00e0m vi\u1ec7c t\u1eeb xa v\u00e0 c\u00e1c ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean qu\u1ea3n l\u00fd cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n v\u00e0 ngh\u1ec1 nghi\u1ec7p c\u1ee7a h\u1ecd.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>S\u00e1ng ki\u1ebfn \u200b\u200bv\u1ec1 S\u1ee9c kh\u1ecfe:<\/b> <span style=\"font-weight: 400;\">Cung c\u1ea5p c\u00e1c ngu\u1ed3n l\u1ef1c v\u00e0 ch\u01b0\u01a1ng tr\u00ecnh h\u1ed7 tr\u1ee3 s\u1ee9c kh\u1ecfe th\u1ec3 ch\u1ea5t v\u00e0 tinh th\u1ea7n c\u1ee7a nh\u00e2n vi\u00ean, ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe, h\u1ed9i th\u1ea3o qu\u1ea3n l\u00fd c\u0103ng th\u1eb3ng v\u00e0 ti\u1ebfp c\u1eadn c\u00e1c d\u1ecbch v\u1ee5 s\u1ee9c kh\u1ecfe t\u00e2m th\u1ea7n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Ph\u1ea3n h\u1ed3i v\u00e0 \u0110\u00e1nh gi\u00e1 Hi\u1ec7u su\u1ea5t:<\/b> <span style=\"font-weight: 400;\">Ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t th\u01b0\u1eddng xuy\u00ean, t\u1eadp trung v\u00e0o c\u1ea3 \u0111i\u1ec3m m\u1ea1nh v\u00e0 l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n.<\/span> <span style=\"font-weight: 400;\">Th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a n\u01a1i c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd \u0111\u01b0a ra ph\u1ea3n h\u1ed3i mang t\u00ednh x\u00e2y d\u1ef1ng v\u00e0 thi\u1ebft l\u1eadp k\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n cho c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m c\u1ee7a h\u1ecd.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>S\u1ef1 tham gia c\u1ee7a nh\u00e2n vi\u00ean:<\/b> <span style=\"font-weight: 400;\">Thu h\u00fat nh\u00e2n vi\u00ean tham gia v\u00e0o qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng quy\u1ebft \u0111\u1ecbnh \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd.<\/span> <span style=\"font-weight: 400;\">T\u1ea1o c\u00e1c nh\u00f3m v\u00e0 nh\u00f3m l\u00e0m vi\u1ec7c \u0111a ch\u1ee9c n\u0103ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c th\u00e1ch th\u1ee9c ho\u1eb7c d\u1ef1 \u00e1n c\u1ee5 th\u1ec3.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>X\u00e2y d\u1ef1ng v\u00e0 h\u1ee3p t\u00e1c nh\u00f3m:<\/b> <span style=\"font-weight: 400;\">Th\u00fac \u0111\u1ea9y tinh th\u1ea7n \u0111\u1ed3ng \u0111\u1ed9i v\u00e0 h\u1ee3p t\u00e1c th\u00f4ng qua c\u00e1c ho\u1ea1t \u0111\u1ed9ng x\u00e2y d\u1ef1ng nh\u00f3m, h\u1ed9i th\u1ea3o v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 khuy\u1ebfn kh\u00edch chia s\u1ebb ki\u1ebfn \u200b\u200bth\u1ee9c v\u00e0 t\u1ea1o \u00fd t\u01b0\u1edfng.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>\u0110a d\u1ea1ng v\u00e0 H\u00f2a nh\u1eadp: <\/b><span style=\"font-weight: 400;\">Th\u00fac \u0111\u1ea9y s\u1ef1 \u0111a d\u1ea1ng v\u00e0 h\u00f2a nh\u1eadp trong to\u00e0n t\u1ed5 ch\u1ee9c. Thi\u1ebft l\u1eadp m\u1ed9t n\u1ec1n v\u0103n h\u00f3a n\u01a1i m\u1ecdi nh\u00e2n vi\u00ean \u0111\u1ec1u c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb v\u00e0 s\u1ef1 t\u00f4n tr\u1ecdng. <\/span><span style=\"font-weight: 400;\">Thi\u1ebft l\u1eadp c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o \u0111a d\u1ea1ng v\u00e0 h\u00f2a nh\u1eadp.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>M\u1ee5c \u0111\u00edch v\u00e0 Tr\u00e1ch nhi\u1ec7m X\u00e3 h\u1ed9i:<\/b> <span style=\"font-weight: 400;\">Thu h\u00fat nh\u00e2n vi\u00ean tham gia v\u00e0o c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bv\u1ec1 tr\u00e1ch nhi\u1ec7m x\u00e3 h\u1ed9i c\u1ee7a doanh nghi\u1ec7p (CSR) v\u00e0 cho h\u1ecd c\u01a1 h\u1ed9i \u0111\u00f3ng g\u00f3p cho nh\u1eefng ho\u1ea1t \u0111\u1ed9ng c\u00f3 \u00fd ngh\u0129a.<\/span> <span style=\"font-weight: 400;\">Truy\u1ec1n \u0111\u1ea1t m\u1ee5c \u0111\u00edch c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 c\u00e1ch th\u1ee9c l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c \u0111\u00edch \u0111\u00f3.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Th\u1ef1c hi\u1ec7n ph\u1ea3n h\u1ed3i: <\/b><span style=\"font-weight: 400;\">H\u00e0nh \u0111\u1ed9ng d\u1ef1a tr\u00ean <a href=\"https:\/\/ideascale.com\/vi\/viblog\/phan-hoi-cua-nhan-vien-la-gi\/\">ph\u1ea3n h\u1ed3i v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean<\/a> . Cho th\u1ea5y r\u1eb1ng \u00fd ki\u1ebfn \u200b\u200b\u0111\u00f3ng g\u00f3p c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c coi tr\u1ecdng v\u00e0 d\u1eabn \u0111\u1ebfn nh\u1eefng thay \u0111\u1ed5i t\u00edch c\u1ef1c trong t\u1ed5 ch\u1ee9c.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c:<\/b> <span style=\"font-weight: 400;\">Th\u01b0\u1eddng xuy\u00ean \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean th\u00f4ng qua c\u00e1c c\u01a1 ch\u1ebf kh\u1ea3o s\u00e1t v\u00e0 ph\u1ea3n h\u1ed3i.<\/span> <span style=\"font-weight: 400;\">S\u1eed d\u1ee5ng th\u00f4ng tin chi ti\u1ebft d\u1ef1a tr\u00ean d\u1eef li\u1ec7u \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t v\u00e0 tinh ch\u1ec9nh c\u00e1c chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>V\u0103n h\u00f3a t\u00edch c\u1ef1c:<\/b> <span style=\"font-weight: 400;\">Nu\u00f4i d\u01b0\u1ee1ng v\u00e0 ph\u00e1t huy v\u0103n h\u00f3a n\u01a1i l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c ph\u1ea3n \u00e1nh c\u00e1c gi\u00e1 tr\u1ecb v\u00e0 s\u1ee9 m\u1ec7nh c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span> <span style=\"font-weight: 400;\">Th\u00fac \u0111\u1ea9y c\u00e1c h\u00e0nh vi ph\u00f9 h\u1ee3p v\u1edbi v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c mong mu\u1ed1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>L\u00e3nh \u0111\u1ea1o b\u1eb1ng t\u1ea5m g\u01b0\u01a1ng:<\/b> <span style=\"font-weight: 400;\">\u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o \u1edf t\u1ea5t c\u1ea3 c\u00e1c c\u1ea5p n\u00eau g\u01b0\u01a1ng t\u00edch c\u1ef1c b\u1eb1ng c\u00e1ch t\u00edch c\u1ef1c tham gia v\u00e0o c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bg\u1eafn k\u1ebft v\u00e0 th\u1ec3 hi\u1ec7n s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>C\u00f4ng nh\u1eadn H\u1ea1nh ph\u00fac:<\/b> <span style=\"font-weight: 400;\">Th\u1eeba nh\u1eadn t\u1ea7m quan tr\u1ecdng c\u1ee7a s\u1ee9c kh\u1ecfe tinh th\u1ea7n v\u00e0 c\u1ea3m x\u00fac c\u1ee7a nh\u00e2n vi\u00ean, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p c\u00e1c ngu\u1ed3n l\u1ef1c v\u00e0 h\u1ed7 tr\u1ee3 \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 s\u1ee9c kh\u1ecfe t\u00e2m th\u1ea7n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>T\u00ednh linh ho\u1ea1t v\u00e0 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng:<\/b> <span style=\"font-weight: 400;\">H\u00e3y linh ho\u1ea1t v\u00e0 th\u00edch \u1ee9ng \u0111\u1ec3 \u1ee9ng ph\u00f3 v\u1edbi ho\u00e0n c\u1ea3nh thay \u0111\u1ed5i, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong th\u1eddi k\u1ef3 kh\u1ee7ng ho\u1ea3ng ho\u1eb7c kh\u00f4ng ch\u1eafc ch\u1eafn.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">B\u1eb1ng c\u00e1ch tri\u1ec3n khai nh\u1eefng bi\u1ec7n ph\u00e1p th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t n\u00e0y, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c th\u00fac \u0111\u1ea9y s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean, d\u1eabn \u0111\u1ebfn c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c, n\u0103ng su\u1ea5t, kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n v\u00e0 th\u00e0nh c\u00f4ng chung c\u1ee7a t\u1ed5 ch\u1ee9c. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i \u0111i\u1ec1u ch\u1ec9nh c\u00e1c ph\u01b0\u01a1ng ph\u00e1p n\u00e0y cho ph\u00f9 h\u1ee3p v\u1edbi v\u0103n h\u00f3a ri\u00eang c\u1ee7a t\u1ed5 ch\u1ee9c c\u0169ng nh\u01b0 nhu c\u1ea7u v\u00e0 s\u1edf th\u00edch c\u1ee5 th\u1ec3 c\u1ee7a nh\u00e2n vi\u00ean.<\/span><\/p>\n<p><b>T\u00ecm hi\u1ec3u th\u00eam: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/vi\/viblog\/nghien-cuu-canh-tranh-la-gi\/\" rel=\"noopener\">Nghi\u00ean c\u1ee9u c\u1ea1nh tranh l\u00e0 g\u00ec?<\/a><\/b><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":83034,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4437],"tags":[],"contributor":[4618],"class_list":["post-83033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-viblog","contributor-nick-jain-vi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>S\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, t\u1ea7m quan tr\u1ecdng, chi\u1ebfn l\u01b0\u1ee3c, c\u1ea3i ti\u1ebfn v\u00e0 ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t<\/title>\n<meta name=\"description\" content=\"S\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 s\u1ef1 k\u1ebft n\u1ed1i v\u1ec1 m\u1eb7t c\u1ea3m x\u00fac v\u00e0 t\u00e2m l\u00fd m\u00e0 nh\u00e2n vi\u00ean c\u00f3 v\u1edbi c\u00f4ng vi\u1ec7c, \u0111\u1ed3ng nghi\u1ec7p v\u00e0 t\u1ed5 ch\u1ee9c c\u1ee7a h\u1ecd. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 t\u1ea7m quan tr\u1ecdng c\u1ee7a s\u1ef1 tham gia c\u1ee7a nh\u00e2n vi\u00ean, chi\u1ebfn l\u01b0\u1ee3c, c\u1ea3i ti\u1ebfn v\u00e0 ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ideascale.com\/vi\/viblog\/su-gan-ket-cua-nhan-vien-la-gi\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"S\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, t\u1ea7m quan tr\u1ecdng, chi\u1ebfn l\u01b0\u1ee3c, c\u1ea3i ti\u1ebfn v\u00e0 ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t\" \/>\n<meta property=\"og:description\" content=\"S\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 s\u1ef1 k\u1ebft n\u1ed1i v\u1ec1 m\u1eb7t c\u1ea3m x\u00fac v\u00e0 t\u00e2m l\u00fd m\u00e0 nh\u00e2n vi\u00ean c\u00f3 v\u1edbi c\u00f4ng vi\u1ec7c, \u0111\u1ed3ng nghi\u1ec7p v\u00e0 t\u1ed5 ch\u1ee9c c\u1ee7a h\u1ecd. 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