Ph\u00e2n t\u00edch ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/a><\/b><\/p>\nC\u00e2u h\u1ecfi ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m<\/h2>\n
Hi\u1ec3u \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a c\u00e1c truy v\u1ea5n ph\u1ea3n h\u1ed3i \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng t\u1ed1t c\u00f3 th\u1ec3 n\u00e2ng qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n l\u00ean m\u1ed9t t\u1ea7m cao m\u1edbi. Tr\u01b0\u1edbc khi \u0111i s\u00e2u v\u00e0o chi ti\u1ebft c\u1ee5 th\u1ec3 c\u1ee7a vi\u1ec7c t\u1ea1o c\u00e2u h\u1ecfi ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m, tr\u01b0\u1edbc ti\u00ean h\u00e3y kh\u00e1m ph\u00e1 l\u00fd do t\u1ea1i sao ch\u00fang l\u1ea1i kh\u00f4ng th\u1ec3 thi\u1ebfu trong h\u00e0nh tr\u00ecnh ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n.<\/span><\/p>\nT\u1ea7m quan tr\u1ecdng c\u1ee7a c\u00e1c c\u00e2u h\u1ecfi ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m:<\/b><\/strong><\/p>\n\n- Ph\u1ea3n h\u1ed3i s\u00e2u s\u1eafc:<\/b><\/strong> C\u00e1c c\u00e2u h\u1ecfi ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m cung c\u1ea5p m\u1ed9t khu\u00f4n kh\u1ed5 c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin chi ti\u1ebft t\u1eeb ng\u01b0\u1eddi d\u00f9ng, cho ph\u00e9p b\u1ea1n x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m m\u1ea1nh, \u0111i\u1ec3m y\u1ebfu v\u00e0 c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n.<\/span><\/li>\n
- Quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u:<\/b><\/strong> B\u1eb1ng c\u00e1ch thu h\u00fat ph\u1ea3n h\u1ed3i th\u00f4ng qua c\u00e1c c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c nh\u1eafm m\u1ee5c ti\u00eau, b\u1ea1n trao quy\u1ec1n cho nh\u00f3m c\u1ee7a m\u00ecnh \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u d\u1ef1a tr\u00ean s\u1edf th\u00edch, h\u00e0nh vi v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n
- C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c:<\/b><\/strong> V\u00f2ng ph\u1ea3n h\u1ed3i li\u00ean t\u1ee5c th\u00fac \u0111\u1ea9y c\u00e1c c\u1ea3i ti\u1ebfn l\u1eb7p \u0111i l\u1eb7p l\u1ea1i, \u0111\u1ea3m b\u1ea3o r\u1eb1ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n ph\u00e1t tri\u1ec3n song song v\u1edbi nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 \u0111\u1ed9ng l\u1ef1c c\u1ee7a th\u1ecb tr\u01b0\u1eddng.<\/span><\/li>\n<\/ul>\n
X\u00e2y d\u1ef1ng c\u00e1c c\u00e2u h\u1ecfi ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m hi\u1ec7u qu\u1ea3:<\/b><\/strong><\/p>\nB\u00e2y gi\u1edd ch\u00fang ta \u0111\u00e3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a c\u00e1c c\u00e2u h\u1ecfi ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m, h\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u ngh\u1ec7 thu\u1eadt t\u1ea1o ra ch\u00fang. H\u00e3y xem x\u00e9t nh\u1eefng h\u01b0\u1edbng d\u1eabn c\u1ea7n thi\u1ebft sau:<\/span><\/p>\n\n- TBe C\u1ee5 th\u1ec3 v\u00e0 c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng:<\/b><\/strong> \u0110\u1eb7t c\u00e1c c\u00e2u h\u1ecfi khung g\u1ee3i ra nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi c\u1ee5 th\u1ec3, c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng. Tr\u00e1nh nh\u1eefng c\u00e2u h\u1ecfi m\u01a1 h\u1ed3 v\u00e0 t\u1eadp trung v\u00e0o vi\u1ec7c thu th\u1eadp nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y nh\u1eefng c\u1ea3i ti\u1ebfn r\u00f5 r\u00e0ng.<\/span><\/li>\n
- TBalance C\u00e2u h\u1ecfi m\u1edf v\u00e0 c\u00e2u h\u1ecfi \u0111\u00f3ng:<\/b><\/strong> T\u1ea1o s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa c\u00e1c c\u00e2u h\u1ecfi m\u1edf, khuy\u1ebfn kh\u00edch c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi chi ti\u1ebft v\u00e0 c\u00e1c c\u00e2u h\u1ecfi \u0111\u00f3ng, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho ph\u00e2n t\u00edch \u0111\u1ecbnh l\u01b0\u1ee3ng.<\/span><\/li>\n
- TCover C\u00e1c kh\u00eda c\u1ea1nh ch\u00ednh c\u1ee7a tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng:<\/b><\/strong> C\u00e1c c\u00e2u h\u1ecfi thi\u1ebft k\u1ebf bao g\u1ed3m t\u1ea5t c\u1ea3 c\u00e1c kh\u00eda c\u1ea1nh c\u1ee7a tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng, bao g\u1ed3m kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng, ch\u1ee9c n\u0103ng, hi\u1ec7u su\u1ea5t v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng t\u1ed5ng th\u1ec3.<\/span><\/li>\n
- \u01afu ti\u00ean l\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m: \u0110i\u1ec1u<\/b><\/strong> ch\u1ec9nh c\u00e1c c\u00e2u h\u1ecfi \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n, c\u00f3 t\u00ednh \u0111\u1ebfn s\u1edf th\u00edch, h\u00e0nh vi v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a h\u1ecd. Giao ti\u1ebfp theo c\u00e1ch g\u00e2y \u0111\u01b0\u1ee3c ti\u1ebfng vang v\u1edbi h\u1ecd v\u00e0 th\u1eeba nh\u1eadn v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd.<\/span><\/li>\n
- Gi\u1eef n\u00f3 ng\u1eafn g\u1ecdn:<\/b><\/strong> T\u00f4n tr\u1ecdng th\u1eddi gian c\u1ee7a ng\u01b0\u1eddi d\u00f9ng b\u1eb1ng c\u00e1ch gi\u1eef cho c\u00e1c c\u00e2u h\u1ecfi ph\u1ea3n h\u1ed3i c\u1ee7a b\u1ea1n ng\u1eafn g\u1ecdn v\u00e0 t\u1eadp trung. Tr\u00e1nh \u00e1p \u0111\u1ea3o ng\u01b0\u1eddi tr\u1ea3 l\u1eddi b\u1eb1ng c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t d\u00e0i d\u00f2ng ho\u1eb7c c\u00e1c c\u00e2u h\u1ecfi d\u01b0 th\u1eeba.<\/span><\/li>\n<\/ol>\n
C\u00e2u h\u1ecfi ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m m\u1eabu:<\/b><\/strong><\/p>\n\u0110\u1ec3 minh h\u1ecda nh\u1eefng nguy\u00ean t\u1eafc n\u00e0y trong th\u1ef1c t\u1ebf, d\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi ph\u1ea3n h\u1ed3i m\u1eabu v\u1ec1 s\u1ea3n ph\u1ea9m m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 k\u1ebft h\u1ee3p v\u00e0o quy tr\u00ecnh thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a m\u00ecnh:<\/span><\/p>\n\n- Tr\u00ean thang \u0111i\u1ec3m t\u1eeb 1 \u0111\u1ebfn 10, b\u1ea1n \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a m\u00ecnh v\u1edbi tr\u1ea3i nghi\u1ec7m chung c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang t\u00f4i nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/li>\n<\/ul>\n
\n- B\u1ea1n th\u1ea5y t\u00ednh n\u0103ng n\u00e0o c\u00f3 gi\u00e1 tr\u1ecb\/h\u1eefu \u00edch nh\u1ea5t trong s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang t\u00f4i v\u00e0 t\u1ea1i sao?<\/span><\/li>\n<\/ul>\n
\n- B\u1ea1n c\u00f3 g\u1eb7p ph\u1ea3i b\u1ea5t k\u1ef3 t\u00ednh n\u0103ng ho\u1eb7c ch\u1ee9c n\u0103ng n\u00e0o kh\u00f4ng r\u00f5 r\u00e0ng ho\u1eb7c kh\u00f3 \u0111i\u1ec1u h\u01b0\u1edbng kh\u00f4ng? N\u1ebfu v\u1eady, xin vui l\u00f2ng gi\u1ea3i th\u00edch.<\/span><\/li>\n<\/ul>\n
\n- B\u1ea1n \u0111\u00e1nh gi\u00e1 th\u1ebf n\u00e0o v\u1ec1 hi\u1ec7u su\u1ea5t v\u00e0 \u0111\u1ed9 tin c\u1eady c\u1ee7a s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang t\u00f4i?<\/span><\/li>\n<\/ul>\n
\n- B\u1ea1n c\u00f3 g\u1eb7p b\u1ea5t k\u1ef3 tr\u1ee5c tr\u1eb7c ho\u1eb7c kh\u00f3 kh\u0103n k\u1ef9 thu\u1eadt n\u00e0o khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang t\u00f4i kh\u00f4ng? N\u1ebfu \u0111\u1ed3ng \u00fd, vui l\u00f2ng m\u00f4 t\u1ea3 hay chi ti\u1ebft v\u1ec1 n\u00f3.<\/span><\/li>\n<\/ul>\n
\n- So v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng t\u1ef1 m\u00e0 b\u1ea1n \u0111\u00e3 s\u1eed d\u1ee5ng tr\u01b0\u1edbc \u0111\u00e2y, s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang t\u00f4i c\u00f3 gi\u00e1 tr\u1ecb nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/li>\n<\/ul>\n
\n- B\u1ea1n mu\u1ed1n th\u1ea5y nh\u1eefng c\u1ea3i ti\u1ebfn ho\u1eb7c c\u1ea3i ti\u1ebfn n\u00e0o trong c\u00e1c phi\u00ean b\u1ea3n t\u01b0\u01a1ng lai c\u1ee7a s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang t\u00f4i?<\/span><\/li>\n<\/ul>\n
\n- B\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang t\u00f4i cho ng\u01b0\u1eddi kh\u00e1c nh\u01b0 th\u1ebf n\u00e0o v\u00e0 t\u1ea1i sao?<\/span><\/li>\n<\/ul>\n
\n- B\u1ea1n th\u1ea5y nh\u00f3m h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i ph\u1ea3n \u1ee9ng nhanh v\u00e0 h\u1eefu \u00edch nh\u01b0 th\u1ebf n\u00e0o trong vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c th\u1eafc m\u1eafc ho\u1eb7c v\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea1n?<\/span><\/li>\n<\/ul>\n
\n- Nh\u00ecn chung, b\u1ea1n h\u00e0i l\u00f2ng \u1edf m\u1ee9c \u0111\u1ed9 n\u00e0o v\u1edbi tr\u1ea3i nghi\u1ec7m s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang t\u00f4i?<\/span><\/li>\n<\/ul>\n
C\u00e1c c\u00e2u h\u1ecfi ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m \u0111\u00f3ng vai tr\u00f2 l\u00e0 c\u00f4ng c\u1ee5 v\u00f4 gi\u00e1 \u0111\u1ec3 n\u1eafm b\u1eaft th\u00f4ng tin chi ti\u1ebft c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, th\u00fac \u0111\u1ea9y \u0111\u1ed5i m\u1edbi s\u1ea3n ph\u1ea9m v\u00e0 th\u00fac \u0111\u1ea9y vi\u1ec7c l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m. B\u1eb1ng c\u00e1ch tu\u00e2n th\u1ee7 c\u00e1c nguy\u00ean t\u1eafc \u0111\u1eb7t c\u00e2u h\u1ecfi hi\u1ec7u qu\u1ea3 v\u00e0 \u01b0u ti\u00ean ph\u1ea3n h\u1ed3i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, b\u1ea1n c\u00f3 th\u1ec3 khai th\u00e1c to\u00e0n b\u1ed9 ti\u1ec1m n\u0103ng c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 th\u00fac \u0111\u1ea9y s\u1ea3n ph\u1ea9m h\u01b0\u1edbng t\u1edbi th\u00e0nh c\u00f4ng tr\u00ean th\u1ecb tr\u01b0\u1eddng. T\u1eadn d\u1ee5ng s\u1ee9c m\u1ea1nh c\u1ee7a ph\u1ea3n h\u1ed3i v\u00e0 xem s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n ph\u00e1t tri\u1ec3n m\u1ea1nh trong tay nh\u1eefng ng\u01b0\u1eddi d\u00f9ng h\u00e0i l\u00f2ng.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":83023,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4437],"tags":[],"contributor":[4618],"class_list":["post-83022","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-viblog","contributor-nick-jain-vi"],"yoast_head":"\nPh\u1ea3n h\u1ed3i s\u1ea3n ph\u1ea9m l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, lo\u1ea1i, t\u1ea7m quan tr\u1ecdng v\u00e0 c\u00e2u h\u1ecfi<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n\t\n\t\n\n\n\n\n\n\t\n\t\n\t\n