{"id":83010,"date":"2023-09-11T05:05:14","date_gmt":"2023-09-11T09:05:14","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/phan-hoi-cua-nhan-vien-la-gi\/"},"modified":"2024-06-20T06:06:57","modified_gmt":"2024-06-20T10:06:57","slug":"phan-hoi-cua-nhan-vien-la-gi","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/phan-hoi-cua-nhan-vien-la-gi\/","title":{"rendered":"Ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, v\u00ed d\u1ee5 v\u00e0 c\u00e2u h\u1ecfi"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-small:0px;--awb-padding-left-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:22px;\"><p><strong><b>M\u1ee5c l\u1ee5c<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;all&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><ul class=\"awb-toc-el__list awb-toc-el__list--0\"><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_What_is_Employee_Feedback\">Ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 g\u00ec?<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Why_Employee_Feedback_is_Important\">T\u1ea1i sao ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean l\u1ea1i quan tr\u1ecdng?<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Employee_Feedback_Examples\">8 v\u00ed d\u1ee5 ph\u1ea3n h\u1ed3i h\u00e0ng \u0111\u1ea7u c\u1ee7a nh\u00e2n vi\u00ean<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Employee_Feedback_Questions\">C\u00e2u h\u1ecfi ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 id=\"toc_What_is_Employee_Feedback\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">Ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 g\u00ec?<\/h2>\n<p><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh giao ti\u1ebfp trong \u0111\u00f3 ng\u01b0\u1eddi s\u1eed d\u1ee5ng lao \u0111\u1ed9ng ho\u1eb7c ng\u01b0\u1eddi gi\u00e1m s\u00e1t \u0111\u01b0a ra nh\u1eefng nh\u1eadn x\u00e9t v\u00e0 \u0111\u00e1nh gi\u00e1 mang t\u00ednh x\u00e2y d\u1ef1ng cho nh\u00e2n vi\u00ean v\u1ec1 hi\u1ec7u su\u1ea5t, h\u00e0nh vi ho\u1eb7c c\u00e1c kh\u00eda c\u1ea1nh kh\u00e1c trong c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd. M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 gi\u00fap nh\u00e2n vi\u00ean hi\u1ec3u c\u00e1ch h\u1ecd \u0111ang th\u1ef1c hi\u1ec7n, nh\u1eefng g\u00ec h\u1ecd \u0111ang l\u00e0m t\u1ed1t v\u00e0 nh\u1eefng \u0111i\u1ec3m h\u1ecd c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n. N\u00f3 l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 thi\u1ebft y\u1ebfu trong qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t v\u00e0 ph\u00e1t tri\u1ec3n nh\u00e2n vi\u00ean.<\/span><\/p>\n<p><b>C\u00e1c kh\u00eda c\u1ea1nh ch\u00ednh c\u1ee7a ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean bao g\u1ed3m:<\/b><\/p>\n<ul>\n<li><b>\u0110\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t:<\/b> <span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i th\u01b0\u1eddng li\u00ean quan \u0111\u1ebfn vi\u1ec7c \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean d\u1ef1a tr\u00ean c\u00e1c ti\u00eau ch\u00ed c\u1ee5 th\u1ec3, ch\u1eb3ng h\u1ea1n nh\u01b0 tr\u00e1ch nhi\u1ec7m c\u00f4ng vi\u1ec7c, m\u1ee5c ti\u00eau ho\u1eb7c c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI).<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Ph\u00ea b\u00ecnh mang t\u00ednh x\u00e2y d\u1ef1ng: <\/b><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i kh\u00f4ng ch\u1ec9 t\u1eadp trung v\u00e0o nh\u1eefng g\u00ec nh\u00e2n vi\u00ean \u0111ang l\u00e0m \u0111\u00fang m\u00e0 c\u00f2n \u0111\u01b0a ra nh\u1eefng l\u1eddi ph\u00ea b\u00ecnh mang t\u00ednh x\u00e2y d\u1ef1ng v\u1ec1 nh\u1eefng l\u0129nh v\u1ef1c m\u00e0 h\u1ecd c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n. \u0110i\u1ec1u n\u00e0y gi\u00fap nh\u00e2n vi\u00ean hi\u1ec3u \u0111\u01b0\u1ee3c \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a h\u1ecd.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>T\u00ednh k\u1ecbp th\u1eddi: <\/b><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i ph\u1ea3i \u0111\u01b0\u1ee3c cung c\u1ea5p th\u01b0\u1eddng xuy\u00ean v\u00e0 kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf vi\u1ec7c \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t h\u00e0ng n\u0103m. Ph\u1ea3n h\u1ed3i theo th\u1eddi gian th\u1ef1c ho\u1eb7c li\u00ean t\u1ee5c c\u00f3 gi\u00e1 tr\u1ecb trong vi\u1ec7c gi\u00fap nh\u00e2n vi\u00ean \u0111i\u1ec1u ch\u1ec9nh ngay l\u1eadp t\u1ee9c.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Giao ti\u1ebfp hai chi\u1ec1u: <\/b><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i hi\u1ec7u qu\u1ea3 s\u1ebd khuy\u1ebfn kh\u00edch cu\u1ed9c \u0111\u1ed1i tho\u1ea1i gi\u1eefa ng\u01b0\u1eddi s\u1eed d\u1ee5ng lao \u0111\u1ed9ng\/ng\u01b0\u1eddi gi\u00e1m s\u00e1t v\u00e0 nh\u00e2n vi\u00ean. Nh\u00e2n vi\u00ean n\u00ean c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i khi \u0111\u1eb7t c\u00e2u h\u1ecfi, t\u00ecm ki\u1ebfm s\u1ef1 l\u00e0m r\u00f5 ho\u1eb7c \u0111\u01b0a ra quan \u0111i\u1ec3m c\u1ee7a m\u00ecnh.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Thi\u1ebft l\u1eadp m\u1ee5c ti\u00eau:<\/b><span style=\"font-weight: 400;\"> Ph\u1ea3n h\u1ed3i c\u00f3 th\u1ec3 g\u1eafn li\u1ec1n v\u1edbi vi\u1ec7c \u0111\u1eb7t ra c\u00e1c m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c ti\u00eau trong t\u01b0\u01a1ng lai cho nh\u00e2n vi\u00ean. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng qu\u00e1 tr\u00ecnh ph\u1ea3n h\u1ed3i mang t\u00ednh h\u01b0\u1edbng t\u1edbi t\u01b0\u01a1ng lai v\u00e0 gi\u00fap nh\u00e2n vi\u00ean hi\u1ec3u c\u00e1ch h\u1ecd c\u00f3 th\u1ec3 tr\u01b0\u1edfng th\u00e0nh v\u00e0 ph\u00e1t tri\u1ec3n trong vai tr\u00f2 c\u1ee7a m\u00ecnh.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>C\u00f4ng nh\u1eadn v\u00e0 \u0111\u00e1nh gi\u00e1 cao: <\/b><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c c\u0169ng r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 ghi nh\u1eadn v\u00e0 \u0111\u00e1nh gi\u00e1 cao nh\u1eefng n\u1ed7 l\u1ef1c v\u00e0 th\u00e0nh t\u00edch c\u1ee7a nh\u00e2n vi\u00ean. N\u00f3 c\u1ee7ng c\u1ed1 h\u00e0nh vi t\u1ed1t v\u00e0 th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>T\u00e0i li\u1ec7u: <\/b><span style=\"font-weight: 400;\">Vi\u1ec7c ghi l\u1ea1i c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn ph\u1ea3n h\u1ed3i th\u01b0\u1eddng r\u1ea5t h\u1eefu \u00edch, \u0111\u1eb7c bi\u1ec7t \u0111\u1ed1i v\u1edbi c\u00e1c \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef7 lu\u1eadt. T\u00e0i li\u1ec7u n\u00e0y c\u00f3 th\u1ec3 ph\u1ee5c v\u1ee5 nh\u01b0 m\u1ed9t b\u1ea3n ghi v\u1ec1 s\u1ef1 ti\u1ebfn b\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 b\u1ea5t k\u1ef3 cam k\u1ebft n\u00e0o \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong qu\u00e1 tr\u00ecnh ph\u1ea3n h\u1ed3i.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>C\u00f4ng b\u1eb1ng v\u00e0 kh\u00e1ch quan:<\/b> <span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i ph\u1ea3i c\u00f4ng b\u1eb1ng, kh\u00e1ch quan v\u00e0 d\u1ef1a tr\u00ean nh\u1eefng s\u1ef1 ki\u1ec7n c\u00f3 th\u1ec3 quan s\u00e1t \u0111\u01b0\u1ee3c thay v\u00ec th\u00e0nh ki\u1ebfn \u200b\u200bho\u1eb7c c\u1ea3m x\u00fac c\u00e1 nh\u00e2n.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i hi\u1ec7u qu\u1ea3 c\u1ee7a nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 gi\u00fap c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c, t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c v\u00e0 n\u00e2ng cao <a href=\"https:\/\/ideascale.com\/vi\/viblog\/su-gan-ket-cua-nhan-vien-la-gi\/\">s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean<\/a> . N\u00f3 c\u0169ng g\u00f3p ph\u1ea7n t\u1ea1o n\u00ean m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c minh b\u1ea1ch v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n, n\u01a1i nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 hi\u1ec3u r\u00f5 vai tr\u00f2 c\u0169ng nh\u01b0 tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u00ecnh.<\/span><\/p>\n<h2 id=\"toc_Why_Employee_Feedback_is_Important\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">T\u1ea1i sao ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean l\u1ea1i quan tr\u1ecdng?<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58681 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Feedback-descriptive-1-600x739.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Feedback-descriptive-1-600x739.jpg\" alt=\"T\u1ea1i sao ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean l\u1ea1i quan tr\u1ecdng?\" width=\"600\" height=\"739\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27739%27%20viewBox%3D%270%200%20600%20739%27%3E%3Crect%20width%3D%27600%27%20height%3D%27739%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Feedback-descriptive-1-200x246.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Feedback-descriptive-1-243x300.jpg 243w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Feedback-descriptive-1-400x493.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Feedback-descriptive-1-600x739.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Feedback-descriptive-1.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean r\u1ea5t quan tr\u1ecdng v\u00ec nhi\u1ec1u l\u00fd do v\u00e0 n\u00f3 \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng trong s\u1ef1 th\u00e0nh c\u00f4ng v\u00e0 s\u1ee9c kh\u1ecfe chung c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u00fd do ch\u00ednh t\u1ea1i sao ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean l\u1ea1i quan tr\u1ecdng:<\/span><\/p>\n<ul>\n<li><b>C\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t:<\/b><span style=\"font-weight: 400;\"> Ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean gi\u00fap c\u00e1c c\u00e1 nh\u00e2n hi\u1ec3u \u0111\u01b0\u1ee3c h\u1ecd \u0111ang th\u1ef1c hi\u1ec7n vai tr\u00f2 c\u1ee7a m\u00ecnh nh\u01b0 th\u1ebf n\u00e0o. N\u00f3 cung c\u1ea5p c\u00e1i nh\u00ecn s\u00e2u s\u1eafc v\u1ec1 \u0111i\u1ec3m m\u1ea1nh c\u1ee7a h\u1ecd v\u00e0 nh\u1eefng l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n, cho ph\u00e9p h\u1ecd th\u1ef1c hi\u1ec7n nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh c\u1ea7n thi\u1ebft v\u00e0 ho\u00e0n th\u00e0nh t\u1ed1t c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>N\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c: <\/b><span style=\"font-weight: 400;\">Khi nh\u00e2n vi\u00ean nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i th\u01b0\u1eddng xuy\u00ean, h\u1ecd c\u1ea3m th\u1ea5y c\u00f3 gi\u00e1 tr\u1ecb v\u00e0 \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn v\u00ec nh\u1eefng \u0111\u00f3ng g\u00f3p c\u1ee7a m\u00ecnh. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c cao h\u01a1n, tinh th\u1ea7n t\u0103ng l\u00ean v\u00e0 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c h\u01a1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>T\u0103ng s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean:<\/b><span style=\"font-weight: 400;\"> <a href=\"https:\/\/ideascale.com\/vi\/viblog\/su-gan-ket-cua-nhan-vien-la-gi\/\">Nh\u1eefng nh\u00e2n vi\u00ean g\u1eafn k\u1ebft<\/a> s\u1ebd cam k\u1ebft h\u01a1n v\u1edbi c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd v\u00e0 s\u1ee9 m\u1ec7nh c\u1ee7a t\u1ed5 ch\u1ee9c. Ph\u1ea3n h\u1ed3i th\u00fac \u0111\u1ea9y s\u1ef1 g\u1eafn k\u1ebft b\u1eb1ng c\u00e1ch thu h\u00fat nh\u00e2n vi\u00ean tham gia th\u1ea3o lu\u1eadn v\u1ec1 vai tr\u00f2, m\u1ee5c ti\u00eau v\u00e0 ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p c\u1ee7a h\u1ecd.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n: <\/b><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c x\u00e1c \u0111\u1ecbnh nh\u1eefng k\u1ef9 n\u0103ng c\u1ee5 th\u1ec3 ho\u1eb7c l\u1ed7 h\u1ed5ng ki\u1ebfn \u200b\u200bth\u1ee9c gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean c\u1ee7a h\u1ecd. Th\u00f4ng tin n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n nh\u1eb1m gi\u1ea3i quy\u1ebft nh\u1eefng nhu c\u1ea7u n\u00e0y, \u0111\u1ea3m b\u1ea3o l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng c\u00f3 tay ngh\u1ec1 v\u00e0 n\u0103ng l\u1ef1c cao h\u01a1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Th\u00fac \u0111\u1ea9y s\u1ef1 li\u00ean k\u1ebft m\u1ee5c ti\u00eau: <\/b><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean g\u1eafn k\u1ebft c\u00e1c m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n v\u1edbi m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c. Khi nh\u00e2n vi\u00ean hi\u1ec3u c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd \u0111\u00f3ng g\u00f3p nh\u01b0 th\u1ebf n\u00e0o v\u00e0o s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a c\u00f4ng ty, h\u1ecd s\u1ebd c\u00f3 \u0111\u1ed9ng l\u1ef1c h\u01a1n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng m\u1ee5c ti\u00eau \u0111\u00f3.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Th\u00fac \u0111\u1ea9y giao ti\u1ebfp: <\/b><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i khuy\u1ebfn kh\u00edch s\u1ef1 giao ti\u1ebfp c\u1edfi m\u1edf v\u00e0 trung th\u1ef1c gi\u1eefa nh\u00e2n vi\u00ean v\u00e0 qu\u1ea3n l\u00fd. N\u00f3 t\u1ea1o ra m\u1ed9t n\u1ec1n v\u0103n h\u00f3a minh b\u1ea1ch, n\u01a1i nh\u1eefng m\u1ed1i quan t\u00e2m v\u00e0 \u00fd t\u01b0\u1edfng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia s\u1ebb m\u1ed9t c\u00e1ch t\u1ef1 do.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Nh\u1eadn bi\u1ebft v\u00e0 gi\u1eef ch\u00e2n nh\u00e2n t\u00e0i:<\/b><span style=\"font-weight: 400;\"> Ghi nh\u1eadn v\u00e0 \u0111\u00e1nh gi\u00e1 cao n\u1ed7 l\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean th\u00f4ng qua ph\u1ea3n h\u1ed3i c\u00f3 th\u1ec3 gi\u00fap gi\u1eef ch\u00e2n nh\u1eefng nh\u00e2n t\u00e0i h\u00e0ng \u0111\u1ea7u. Nh\u1eefng nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y c\u00f3 gi\u00e1 tr\u1ecb v\u00e0 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao s\u1ebd \u00edt t\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i \u1edf n\u01a1i kh\u00e1c.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 xung \u0111\u1ed9t: <\/b><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t c\u00e1ch mang t\u00ednh x\u00e2y d\u1ef1ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 xung \u0111\u1ed9t t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c. B\u1eb1ng c\u00e1ch cung c\u1ea5p m\u1ed9t n\u1ec1n t\u1ea3ng \u0111\u1ec3 th\u1ea3o lu\u1eadn c\u00e1c m\u1ed1i quan ng\u1ea1i, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 h\u01b0\u1edbng t\u1edbi gi\u1ea3i ph\u00e1p v\u00e0 duy tr\u00ec m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c h\u00e0i h\u00f2a.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Th\u00fac \u0111\u1ea9y \u0111\u1ed5i m\u1edbi: <\/b><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 l\u00e0 ngu\u1ed3n c\u1ee7a nh\u1eefng \u00fd t\u01b0\u1edfng s\u00e1ng t\u1ea1o v\u00e0 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc. Nh\u1eefng nh\u00e2n vi\u00ean \u1edf tuy\u1ebfn \u0111\u1ea7u th\u01b0\u1eddng c\u00f3 nh\u1eefng quan \u0111i\u1ec3m \u0111\u1ed9c \u0111\u00e1o c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn c\u1ea3i ti\u1ebfn quy tr\u00ecnh v\u00e0 <a href=\"https:\/\/ideascale.com\/vi\/viblog\/y-tuong-la-gi\/\">\u0111\u1ed5i m\u1edbi<\/a> trong t\u1ed5 ch\u1ee9c.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>H\u1ed7 tr\u1ee3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t:<\/b><span style=\"font-weight: 400;\"> Ph\u1ea3n h\u1ed3i mang t\u00ednh x\u00e2y d\u1ef1ng l\u00e0 c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t hi\u1ec7u qu\u1ea3. N\u00f3 cung c\u1ea5p c\u01a1 s\u1edf \u0111\u1ec3 thi\u1ebft l\u1eadp m\u1ee5c ti\u00eau, \u0111\u00e1nh gi\u00e1 ti\u1ebfn \u0111\u1ed9 v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t v\u1ec1 th\u0103ng ch\u1ee9c, t\u0103ng l\u01b0\u01a1ng ho\u1eb7c con \u0111\u01b0\u1eddng s\u1ef1 nghi\u1ec7p.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>N\u00e2ng cao ph\u00fac l\u1ee3i c\u1ee7a nh\u00e2n vi\u00ean:<\/b><span style=\"font-weight: 400;\"> Bi\u1ebft r\u1eb1ng \u00fd ki\u1ebfn \u200b\u200b\u0111\u00f3ng g\u00f3p c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao v\u00e0 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo c\u00f3 th\u1ec3 g\u00f3p ph\u1ea7n mang l\u1ea1i h\u1ea1nh ph\u00fac chung cho nh\u00e2n vi\u00ean. N\u00f3 l\u00e0m gi\u1ea3m c\u0103ng th\u1eb3ng v\u00e0 lo l\u1eafng v\u00ec nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y ti\u1ebfng n\u00f3i c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 t\u00f4n tr\u1ecdng.<\/span><\/li>\n<\/ul>\n<ul>\n<li><b>Th\u00edch \u1ee9ng v\u1edbi nhu c\u1ea7u thay \u0111\u1ed5i: <\/b><span style=\"font-weight: 400;\">C\u00e1c t\u1ed5 ch\u1ee9c kh\u00f4ng \u0111\u1ee9ng y\u00ean v\u00e0 h\u1ecd c\u1ea7n th\u00edch \u1ee9ng v\u1edbi nh\u1eefng \u0111i\u1ec1u ki\u1ec7n th\u1ecb tr\u01b0\u1eddng v\u00e0 nhu c\u1ea7u kh\u00e1ch h\u00e0ng lu\u00f4n thay \u0111\u1ed5i. Ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft c\u00f3 gi\u00e1 tr\u1ecb v\u1ec1 c\u00e1ch t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n v\u00e0 duy tr\u00ec t\u00ednh c\u1ea1nh tranh.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n, s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 t\u0103ng tr\u01b0\u1edfng t\u1ed5 ch\u1ee9c. N\u00f3 th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn v\u00e0 giao ti\u1ebfp li\u00ean t\u1ee5c, cu\u1ed1i c\u00f9ng mang l\u1ea1i l\u1ee3i \u00edch cho c\u1ea3 nh\u00e2n vi\u00ean v\u00e0 to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<p><b>T\u00ecm hi\u1ec3u th\u00eam: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/vi\/viblog\/su-gan-ket-cua-nhan-vien-la-gi\/\" rel=\"noopener\">S\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 g\u00ec?<\/a><\/b><\/p>\n<h2 id=\"toc_Employee_Feedback_Examples\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">8 v\u00ed d\u1ee5 ph\u1ea3n h\u1ed3i h\u00e0ng \u0111\u1ea7u c\u1ee7a nh\u00e2n vi\u00ean<\/h2>\n<p><span style=\"font-weight: 400;\">\u0110\u01b0a ra ph\u1ea3n h\u1ed3i mang t\u00ednh x\u00e2y d\u1ef1ng l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t \u0111\u1ec3 nu\u00f4i d\u01b0\u1ee1ng b\u1ea7u kh\u00f4ng kh\u00ed l\u00e0m vi\u1ec7c mang t\u00ednh h\u1ed7 tr\u1ee3 v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 th\u0103ng ti\u1ebfn ngh\u1ec1 nghi\u1ec7p c\u1ee7a nh\u00e2n vi\u00ean. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng v\u00ed d\u1ee5 h\u1eefu \u00edch v\u1ec1 ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 gi\u00fap ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u00e0 l\u00e3nh \u0111\u1ea1o h\u1ed7 tr\u1ee3 c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m c\u1ee7a h\u1ecd:<\/span><\/p>\n<p><strong><b>1. C\u1ee7ng c\u1ed1 t\u00edch c\u1ef1c<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">S\u1ef1 c\u1ed1ng hi\u1ebfn v\u00e0 s\u1ef1 ch\u00fa \u00fd c\u1ee7a b\u1ea1n \u0111\u1ebfn t\u1eebng chi ti\u1ebft trong d\u1ef1 \u00e1n g\u1ea7n \u0111\u00e2y th\u1eadt xu\u1ea5t s\u1eafc. Nh\u1eefng \u0111\u00f3ng g\u00f3p c\u1ee7a b\u1ea1n \u0111\u00e3 g\u00f3p ph\u1ea7n \u0111\u00e1ng k\u1ec3 v\u00e0o th\u00e0nh c\u00f4ng c\u1ee7a nh\u00f3m.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Kh\u1ea3 n\u0103ng nh\u1ea5t qu\u00e1n c\u1ee7a b\u1ea1n \u0111\u1ec3 \u0111\u00e1p \u1ee9ng th\u1eddi h\u1ea1n v\u00e0 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c ch\u1ea5t l\u01b0\u1ee3ng cao l\u00e0 v\u00f4 gi\u00e1 \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a nh\u00f3m ch\u00fang t\u00f4i.<\/span><\/li>\n<\/ul>\n<p><strong><b>2. Ph\u00ea b\u00ecnh mang t\u00ednh x\u00e2y d\u1ef1ng<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Kh\u1ea3 n\u0103ng giao ti\u1ebfp c\u1ee7a b\u1ea1n v\u1edbi c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n b\u1eb1ng c\u00e1ch cung c\u1ea5p th\u00f4ng tin c\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean v\u00e0 ch\u1ee7 \u0111\u1ed9ng h\u01a1n trong vi\u1ec7c chia s\u1ebb th\u00f4ng tin.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">H\u00e3y c\u00f9ng nhau c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd th\u1eddi gian c\u1ee7a b\u1ea1n v\u00e0 \u01b0u ti\u00ean c\u00e1c nhi\u1ec7m v\u1ee5 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/span><\/li>\n<\/ul>\n<p><strong><b>3. Ph\u1ea3n h\u1ed3i v\u1ec1 nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">B\u00e0i thuy\u1ebft tr\u00ecnh c\u1ee7a b\u1ea1n trong cu\u1ed9c h\u1ecdp v\u1edbi kh\u00e1ch h\u00e0ng r\u1ea5t \u1ea5n t\u01b0\u1ee3ng, nh\u01b0ng h\u00e3y c\u00e2n nh\u1eafc xem x\u00e9t l\u1ea1i c\u00e1c l\u0129nh v\u1ef1c k\u1ef9 thu\u1eadt \u0111\u1ec3 c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb t\u1ed1t h\u01a1n.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">M\u1eb7c d\u00f9 b\u00e1o c\u00e1o c\u1ee7a b\u1ea1n ch\u1ee9a \u0111\u1ef1ng nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc c\u00f3 gi\u00e1 tr\u1ecb nh\u01b0ng vi\u1ec7c c\u00f4 \u0111\u1ecdng th\u00f4ng tin c\u00f3 th\u1ec3 khi\u1ebfn b\u00e1o c\u00e1o ng\u1eafn g\u1ecdn h\u01a1n v\u00e0 d\u1ec5 hi\u1ec3u h\u01a1n.<\/span><\/li>\n<\/ul>\n<p><strong><b>4. H\u01b0\u1edbng d\u1eabn h\u00e0nh vi<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Vui l\u00f2ng l\u01b0u \u00fd cho ph\u00e9p m\u1ecdi ng\u01b0\u1eddi c\u00f3 c\u01a1 h\u1ed9i ph\u00e1t bi\u1ec3u trong c\u00e1c cu\u1ed9c h\u1ecdp nh\u00f3m v\u00ec s\u1ef1 gi\u00e1n \u0111o\u1ea1n c\u00f3 th\u1ec3 c\u1ea3n tr\u1edf s\u1ef1 h\u1ee3p t\u00e1c.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">T\u1eadn d\u1ee5ng s\u1ef1 b\u00ecnh t\u0129nh c\u1ee7a b\u1ea1n trong c\u00e1c t\u00ecnh hu\u1ed1ng \u00e1p l\u1ef1c cao \u0111\u1ec3 duy tr\u00ec s\u1ef1 t\u1eadp trung v\u00e0 \u0111\u00e1p \u1ee9ng th\u1eddi h\u1ea1n ch\u1eb7t ch\u1ebd m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/li>\n<\/ul>\n<p><strong><b>5. \u0110\u1ecbnh h\u01b0\u1edbng theo m\u1ee5c ti\u00eau<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">H\u00e3y \u0111\u1eb7t m\u1ee5c ti\u00eau cho b\u1ea1n l\u00e0 c\u1ed1 v\u1ea5n cho m\u1ed9t th\u00e0nh vi\u00ean c\u1ea5p d\u01b0\u1edbi trong nh\u00f3m trong qu\u00fd t\u1edbi nh\u1eb1m nu\u00f4i d\u01b0\u1ee1ng h\u01a1n n\u1eefa kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o c\u1ee7a b\u1ea1n.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">M\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n trong th\u00e1ng t\u1edbi l\u00e0 t\u0103ng n\u0103ng su\u1ea5t l\u00ean 10% v\u00e0 t\u00f4i s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 b\u1ea1n \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00f3.<\/span><\/li>\n<\/ul>\n<p><strong><b>6. Ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng m\u1ec1m<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Ti\u1ebfp t\u1ee5c r\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng l\u1eafng nghe t\u00edch c\u1ef1c v\u00ec ch\u00fang n\u00e2ng cao kh\u1ea3 n\u0103ng c\u1ee7a b\u1ea1n trong vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c m\u1ed1i quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">S\u1ef1 \u0111\u1ed3ng c\u1ea3m c\u1ee7a b\u1ea1n khi \u0111\u1ed1i x\u1eed v\u1edbi c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m s\u1ebd th\u00fac \u0111\u1ea9y b\u1ea7u kh\u00f4ng kh\u00ed nh\u00f3m t\u00edch c\u1ef1c v\u00e0 t\u0103ng c\u01b0\u1eddng s\u1ef1 h\u1ee3p t\u00e1c.<\/span><\/li>\n<\/ul>\n<p><strong><b>7. C\u00f4ng nh\u1eadn v\u00e0 \u0111\u00e1nh gi\u00e1 cao<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">S\u1ef1 cam k\u1ebft kh\u00f4ng ng\u1eebng ngh\u1ec9 c\u1ee7a b\u1ea1n trong m\u00f9a gi\u1ea3i b\u1eadn r\u1ed9n \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u00fa \u00fd v\u00e0 t\u00f4i \u0111\u00e1nh gi\u00e1 cao s\u1ef1 c\u1ed1ng hi\u1ebfn c\u1ee7a b\u1ea1n.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Nh\u1eefng \u00fd t\u01b0\u1edfng s\u00e1ng t\u1ea1o c\u1ee7a b\u1ea1n s\u1ebd mang l\u1ea1i g\u00f3c nh\u00ecn \u0111\u1ed9c \u0111\u00e1o cho c\u00e1c d\u1ef1 \u00e1n c\u1ee7a ch\u00fang t\u00f4i v\u00e0 t\u00f4i mu\u1ed1n ghi nh\u1eadn nh\u1eefng \u0111\u00f3ng g\u00f3p qu\u00fd gi\u00e1 c\u1ee7a b\u1ea1n.<\/span><\/li>\n<\/ul>\n<p><strong><b>8. C\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">H\u00e3y c\u00e2n nh\u1eafc \u0111\u0103ng k\u00fd m\u1ed9t kh\u00f3a h\u1ecdc qu\u1ea3n l\u00fd d\u1ef1 \u00e1n \u0111\u1ec3 n\u00e2ng cao k\u1ef9 n\u0103ng c\u1ee7a b\u1ea1n v\u00e0 m\u1edf ra nh\u1eefng c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n m\u1edbi.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">H\u00e3y c\u00f9ng n\u1ed7 l\u1ef1c c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng n\u00f3i tr\u01b0\u1edbc c\u00f4ng ch\u00fang c\u1ee7a b\u1ea1n v\u00ec ch\u00fang r\u1ea5t c\u1ea7n thi\u1ebft cho vai tr\u00f2 ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n c\u1ee7a b\u1ea1n.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">H\u00e3y nh\u1edb \u0111i\u1ec1u ch\u1ec9nh ph\u1ea3n h\u1ed3i c\u1ee7a b\u1ea1n cho ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u v\u00e0 ho\u00e0n c\u1ea3nh c\u1ee7a t\u1eebng th\u00e0nh vi\u00ean trong nh\u00f3m, th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn v\u00e0 ph\u00e1t tri\u1ec3n li\u00ean t\u1ee5c trong t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n.<\/span><\/p>\n<p><b>T\u00ecm hi\u1ec3u th\u00eam: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/vi\/viblog\/tuong-tac-voi-khach-hang-la-gi\/\" rel=\"noopener\">T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/a><\/b><\/p>\n<h2 id=\"toc_Employee_Feedback_Questions\" class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">C\u00e2u h\u1ecfi ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean<\/h2>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-58683 size-fusion-600\" src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Feedback-descriptive-2-600x422.jpg\" data-orig-src=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Feedback-descriptive-2-600x422.jpg\" alt=\"C\u00e2u h\u1ecfi ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean\" width=\"600\" height=\"422\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27600%27%20height%3D%27422%27%20viewBox%3D%270%200%20600%20422%27%3E%3Crect%20width%3D%27600%27%20height%3D%27422%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Feedback-descriptive-2-200x141.jpg 200w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Feedback-descriptive-2-300x211.jpg 300w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Feedback-descriptive-2-400x281.jpg 400w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Feedback-descriptive-2-600x422.jpg 600w, https:\/\/ideascale.com\/wp-content\/uploads\/2023\/09\/Employee-Feedback-descriptive-2.jpg 715w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1eb7t c\u00e2u h\u1ecfi ph\u00f9 h\u1ee3p l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i c\u00f3 \u00fd ngh\u0129a v\u00e0 mang t\u00ednh x\u00e2y d\u1ef1ng c\u1ee7a nh\u00e2n vi\u00ean. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi ch\u00ednh b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh:<\/span><\/p>\n<p><strong><b>1. Ph\u1ea3n h\u1ed3i chung<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Tr\u00ean thang \u0111i\u1ec3m t\u1eeb 1 \u0111\u1ebfn 10, b\u1ea1n \u0111\u00e1nh gi\u00e1 tr\u1ea3i nghi\u1ec7m t\u1ed5ng th\u1ec3 c\u1ee7a m\u00ecnh khi c\u1ed9ng t\u00e1c v\u1edbi ch\u00fang t\u00f4i nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Nh\u1eefng kh\u00eda c\u1ea1nh n\u00e0o trong vai tr\u00f2 c\u1ee7a b\u1ea1n m\u00e0 b\u1ea1n th\u1ea5y b\u1ed5 \u00edch nh\u1ea5t?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">B\u1ea1n c\u00f3 g\u1eb7p ph\u1ea3i th\u00e1ch th\u1ee9c n\u00e0o trong c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y kh\u00f4ng?<\/span><\/li>\n<\/ul>\n<p><strong><b>2. Hi\u1ec7u su\u1ea5t v\u00e0 s\u1ef1 li\u00ean k\u1ebft<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">B\u1ea1n c\u00f3 c\u1ea3m th\u1ea5y nhi\u1ec7m v\u1ee5 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u00ecnh ph\u00f9 h\u1ee3p v\u1edbi s\u1ee9 m\u1ec7nh c\u1ee7a c\u00f4ng ty ch\u00fang t\u00f4i kh\u00f4ng?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">M\u1ee5c ti\u00eau v\u00e0 m\u1ee5c ti\u00eau trong vai tr\u00f2 c\u1ee7a b\u1ea1n r\u00f5 r\u00e0ng \u0111\u1ebfn m\u1ee9c n\u00e0o?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">B\u1ea1n s\u1ebd \u0111\u1ec1 xu\u1ea5t nh\u1eefng c\u1ea3i ti\u1ebfn n\u00e0o \u0111\u1ec3 n\u00e2ng cao s\u1ef1 li\u00ean k\u1ebft v\u00e0 hi\u1ec7u su\u1ea5t?<\/span><\/li>\n<\/ul>\n<p><strong><b>3. H\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 t\u1ea7n su\u1ea5t giao ti\u1ebfp v\u1edbi ng\u01b0\u1eddi gi\u00e1m s\u00e1t c\u1ee7a b\u1ea1n.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">B\u1ea1n c\u00f3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 v\u00e0 ph\u1ea3n h\u1ed3i \u0111\u1ea7y \u0111\u1ee7 t\u1eeb ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ee7a m\u00ecnh kh\u00f4ng?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">L\u00e0m th\u1ebf n\u00e0o ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 b\u1ea1n t\u1ed1t h\u01a1n trong vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh?<\/span><\/li>\n<\/ul>\n<p><strong><b>4. H\u1ee3p t\u00e1c nh\u00f3m<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">M\u00f4 t\u1ea3 m\u1ee9c \u0111\u1ed9 l\u00e0m vi\u1ec7c nh\u00f3m trong nh\u00f3m ho\u1eb7c b\u1ed9 ph\u1eadn c\u1ee7a b\u1ea1n.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">C\u00f3 v\u1ea5n \u0111\u1ec1 n\u00e0o li\u00ean quan \u0111\u1ebfn l\u00e0m vi\u1ec7c nh\u00f3m c\u1ea7n \u0111\u01b0\u1ee3c quan t\u00e2m kh\u00f4ng?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ch\u00fang ta c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c n\u00e0o \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ef1 c\u1ed9ng t\u00e1c v\u00e0 giao ti\u1ebfp gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m?<\/span><\/li>\n<\/ul>\n<p><strong><b>5. Ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">B\u1ea1n c\u00f3 c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p c\u1ee7a m\u00ecnh trong t\u1ed5 ch\u1ee9c kh\u00f4ng?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">C\u00f3 k\u1ef9 n\u0103ng ho\u1eb7c l\u0129nh v\u1ef1c c\u1ee5 th\u1ec3 n\u00e0o b\u1ea1n mu\u1ed1n ph\u00e1t tri\u1ec3n h\u01a1n n\u1eefa kh\u00f4ng?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">B\u1ea1n \u0111ang t\u00ecm ki\u1ebfm nh\u1eefng c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn n\u00e0o trong c\u00f4ng ty c\u1ee7a ch\u00fang t\u00f4i?<\/span><\/li>\n<\/ul>\n<p><strong><b>6. C\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">B\u1ea1n \u0111\u00e1nh gi\u00e1 s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng c\u1ee7a m\u00ecnh nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">C\u00f3 tr\u1edf ng\u1ea1i n\u00e0o c\u1ea3n tr\u1edf s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng c\u1ee7a b\u1ea1n kh\u00f4ng?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ch\u00fang ta c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nh\u1eefng bi\u1ec7n ph\u00e1p n\u00e0o \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh?<\/span><\/li>\n<\/ul>\n<p><strong><b>7. V\u0103n h\u00f3a c\u00f4ng ty<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">M\u00f4 t\u1ea3 v\u0103n h\u00f3a c\u00f4ng ty c\u1ee7a ch\u00fang t\u00f4i v\u00e0 s\u1ef1 li\u00ean k\u1ebft c\u1ee7a n\u00f3 v\u1edbi c\u00e1c gi\u00e1 tr\u1ecb c\u1ee7a b\u1ea1n.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u0110\u1ec1 xu\u1ea5t b\u1ea5t k\u1ef3 c\u1ea3i ti\u1ebfn n\u00e0o m\u00e0 b\u1ea1n tin r\u1eb1ng c\u00f3 th\u1ec3 n\u00e2ng cao v\u0103n h\u00f3a c\u00f4ng ty c\u1ee7a ch\u00fang t\u00f4i.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">B\u1ea1n \u0111\u00e1nh gi\u00e1 cao nh\u1eefng kh\u00eda c\u1ea1nh n\u00e0o trong v\u0103n h\u00f3a c\u1ee7a ch\u00fang t\u00f4i?<\/span><\/li>\n<\/ul>\n<p><strong><b>8. T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Chia s\u1ebb b\u1ea5t k\u1ef3 \u0111\u1ec1 xu\u1ea5t n\u00e0o \u0111\u1ec3 h\u1ee3p l\u00fd h\u00f3a c\u00e1c quy tr\u00ecnh trong b\u1ed9 ph\u1eadn ho\u1eb7c t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">X\u00e1c \u0111\u1ecbnh c\u00e1c c\u00f4ng c\u1ee5 ho\u1eb7c ngu\u1ed3n l\u1ef1c c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 trong vai tr\u00f2 c\u1ee7a b\u1ea1n.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">L\u00e0m th\u1ebf n\u00e0o ch\u00fang t\u00f4i c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 t\u1ed1t h\u01a1n cho s\u1ef1 th\u00e0nh c\u00f4ng v\u00e0 h\u1ea1nh ph\u00fac c\u1ee7a b\u1ea1n th\u00f4ng qua vi\u1ec7c c\u1ea3i ti\u1ebfn quy tr\u00ecnh?<\/span><\/li>\n<\/ul>\n<p><strong><b>9. S\u1ef1 c\u00f4ng nh\u1eadn v\u00e0 \u0111\u1ed9ng l\u1ef1c<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">B\u1ea1n c\u00f3 c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn x\u1ee9ng \u0111\u00e1ng cho nh\u1eefng \u0111\u00f3ng g\u00f3p c\u1ee7a m\u00ecnh kh\u00f4ng?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u0110\u1ec1 xu\u1ea5t b\u1ea5t k\u1ef3 ch\u01b0\u01a1ng tr\u00ecnh ghi nh\u1eadn ho\u1eb7c khen th\u01b0\u1edfng n\u00e0o c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y b\u1ea1n v\u00e0 \u0111\u1ed3ng nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">C\u00f3 s\u1ef1 c\u00f4ng nh\u1eadn c\u1ee5 th\u1ec3 n\u00e0o b\u1ea1n mu\u1ed1n nh\u1eadn m\u00e0 ch\u01b0a \u0111\u01b0\u1ee3c th\u1eeba nh\u1eadn kh\u00f4ng?<\/span><\/li>\n<\/ul>\n<p><strong><b>10. Hi\u1ec7u qu\u1ea3 truy\u1ec1n th\u00f4ng<\/b><\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a giao ti\u1ebfp trong t\u1ed5 ch\u1ee9c c\u1ee7a ch\u00fang t\u00f4i.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">X\u00e1c \u0111\u1ecbnh b\u1ea5t k\u1ef3 k\u00eanh ho\u1eb7c ph\u01b0\u01a1ng ph\u00e1p li\u00ean l\u1ea1c n\u00e0o b\u1ea1n th\u1ea5y \u0111\u1eb7c bi\u1ec7t h\u1eefu \u00edch ho\u1eb7c c\u00f2n thi\u1ebfu.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Chia s\u1ebb \u0111\u1ec1 xu\u1ea5t c\u1ee7a b\u1ea1n \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng th\u1ef1c h\u00e0nh giao ti\u1ebfp n\u1ed9i b\u1ed9.<\/span><\/li>\n<\/ul>\n<p><b>T\u00ecm hi\u1ec3u th\u00eam: <a class=\"in-cell-link\" href=\"https:\/\/ideascale.com\/vi\/viblog\/phan-tich-nghien-cuu-thi-truong-la-gi\/\" rel=\"noopener\">Ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng l\u00e0 g\u00ec?<\/a><\/b><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":83011,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4437],"tags":[],"contributor":[4618],"class_list":["post-83010","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-viblog","contributor-nick-jain-vi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, v\u00ed d\u1ee5 v\u00e0 c\u00e2u h\u1ecfi<\/title>\n<meta name=\"description\" content=\"Ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh giao ti\u1ebfp trong \u0111\u00f3 ng\u01b0\u1eddi s\u1eed d\u1ee5ng lao \u0111\u1ed9ng ho\u1eb7c ng\u01b0\u1eddi gi\u00e1m s\u00e1t \u0111\u01b0a ra nh\u1eefng nh\u1eadn x\u00e9t v\u00e0 \u0111\u00e1nh gi\u00e1 mang t\u00ednh x\u00e2y d\u1ef1ng cho nh\u00e2n vi\u00ean v\u1ec1 hi\u1ec7u su\u1ea5t, h\u00e0nh vi ho\u1eb7c c\u00e1c kh\u00eda c\u1ea1nh kh\u00e1c trong c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1c v\u00ed d\u1ee5 v\u00e0 c\u00e2u h\u1ecfi ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ideascale.com\/vi\/viblog\/phan-hoi-cua-nhan-vien-la-gi\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, v\u00ed d\u1ee5 v\u00e0 c\u00e2u h\u1ecfi\" \/>\n<meta property=\"og:description\" content=\"Ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh giao ti\u1ebfp trong \u0111\u00f3 ng\u01b0\u1eddi s\u1eed d\u1ee5ng lao \u0111\u1ed9ng ho\u1eb7c ng\u01b0\u1eddi gi\u00e1m s\u00e1t \u0111\u01b0a ra nh\u1eefng nh\u1eadn x\u00e9t v\u00e0 \u0111\u00e1nh gi\u00e1 mang t\u00ednh x\u00e2y d\u1ef1ng cho nh\u00e2n vi\u00ean v\u1ec1 hi\u1ec7u su\u1ea5t, h\u00e0nh vi ho\u1eb7c c\u00e1c kh\u00eda c\u1ea1nh kh\u00e1c trong c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd. 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