{"id":82986,"date":"2023-06-22T11:40:49","date_gmt":"2023-06-22T15:40:49","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/nhom-tap-trung-la-gi\/"},"modified":"2024-06-20T05:58:57","modified_gmt":"2024-06-20T09:58:57","slug":"nhom-tap-trung-la-gi","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/nhom-tap-trung-la-gi\/","title":{"rendered":"Nh\u00f3m t\u1eadp trung l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, c\u00e2u h\u1ecfi, v\u00ed d\u1ee5 v\u00e0 c\u00e1ch th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t"},"content":{"rendered":"
M\u1ee5c l\u1ee5c<\/b><\/strong><\/p>\n<\/div> Nh\u00f3m t\u1eadp trung, n\u1ec1n t\u1ea3ng c\u1ee7a nghi\u00ean c\u1ee9u \u0111\u1ecbnh t\u00ednh<\/a><\/span> \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng v\u00e0 khoa h\u1ecdc x\u00e3 h\u1ed9i, t\u1eadp h\u1ee3p m\u1ed9t nh\u00f3m ch\u1ecdn l\u1ecdc t\u1eeb 6 \u0111\u1ebfn 10 ng\u01b0\u1eddi tham gia. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho m\u1ed9t cu\u1ed9c th\u1ea3o lu\u1eadn c\u00f3 h\u01b0\u1edbng d\u1eabn do ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh c\u00f3 k\u1ef9 n\u0103ng d\u1eabn d\u1eaft, nh\u1eb1m m\u1ee5c \u0111\u00edch \u0111i s\u00e2u v\u00e0o \u00fd ki\u1ebfn, nh\u1eadn th\u1ee9c v\u00e0 th\u00e1i \u0111\u1ed9 c\u1ee7a ng\u01b0\u1eddi tham gia v\u1ec1 m\u1ed9t ch\u1ee7 \u0111\u1ec1 c\u1ee5 th\u1ec3.<\/span><\/p>\n \u0110\u01b0\u1ee3c ti\u1ebfn h\u00e0nh trong m\u00f4i tr\u01b0\u1eddng tho\u1ea3i m\u00e1i v\u00e0 trung l\u1eadp, nh\u01b0 ph\u00f2ng h\u1ecdp ho\u1eb7c c\u01a1 s\u1edf nghi\u00ean c\u1ee9u chuy\u00ean d\u1ee5ng, c\u00e1c nh\u00f3m t\u1eadp trung truy\u1ec1n th\u1ed1ng \u0111\u00e3 ph\u00e1t tri\u1ec3n \u0111\u1ec3 bao g\u1ed3m c\u00e1c phi\u00ean tr\u1ef1c tuy\u1ebfn, \u0111\u1eb7c bi\u1ec7t khi nh\u1eefng ng\u01b0\u1eddi tham gia tr\u1ea3i r\u1ed9ng tr\u00ean nhi\u1ec1u v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd.<\/span><\/p>\n \u0110\u01b0\u1ee3c s\u1eed d\u1ee5ng ch\u1ee7 y\u1ebfu trong nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng<\/a> , c\u00e1c nh\u00f3m t\u1eadp trung \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 n\u0103ng \u0111\u1ed9ng \u0111\u1ec3 kh\u00e1m ph\u00e1 s\u1edf th\u00edch c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng, th\u1eed nghi\u1ec7m c\u00e1c \u00fd t\u01b0\u1edfng s\u1ea3n ph\u1ea9m m\u1edbi, \u0111\u00e1nh gi\u00e1 chi\u1ebfn d\u1ecbch qu\u1ea3ng c\u00e1o, \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 thu th\u1eadp ph\u1ea3n h\u1ed3i v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 hi\u1ec7n c\u00f3. Nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc thu \u0111\u01b0\u1ee3c t\u1eeb c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn \u0111\u1ecbnh t\u00ednh n\u00e0y gi\u00fap c\u00e1c doanh nghi\u1ec7p, t\u1ed5 ch\u1ee9c v\u00e0 nh\u00e0 nghi\u00ean c\u1ee9u \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t, tinh ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c v\u00e0 thu \u0111\u01b0\u1ee3c quan \u0111i\u1ec3m c\u00f3 gi\u00e1 tr\u1ecb t\u1eeb \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau c\u1ee7a h\u1ecd.<\/span><\/p>\n H\u00e3y xem x\u00e9t c\u00e1c th\u00e0nh ph\u1ea7n ch\u00ednh t\u1ea1o n\u00ean m\u1ed9t nh\u00f3m t\u1eadp trung:<\/b><\/strong><\/p>\n B\u1eb1ng c\u00e1ch xem x\u00e9t c\u00e1c th\u00e0nh ph\u1ea7n ch\u00ednh n\u00e0y v\u00e0 \u0111\u1ea3m b\u1ea3o th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1ch, c\u00e1c nh\u00f3m t\u1eadp trung c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 thu th\u1eadp d\u1eef li\u1ec7u v\u00e0 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u00f3<\/a> gi\u00e1 tr\u1ecb.<\/span><\/p>\n T\u00ecm hi\u1ec3u th\u00eam: Nghi\u00ean c\u1ee9u nh\u00f3m t\u1eadp trung l\u00e0 g\u00ec?<\/a><\/b><\/p>\n Ti\u1ebfn h\u00e0nh m\u1ed9t phi\u00ean h\u1ecdp nh\u00f3m t\u1eadp trung bao g\u1ed3m m\u1ed9t s\u1ed1 b\u01b0\u1edbc ch\u00ednh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ed9t cu\u1ed9c th\u1ea3o lu\u1eadn \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c t\u1ed1t v\u00e0 hi\u1ec7u qu\u1ea3. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c b\u01b0\u1edbc ch\u00ednh li\u00ean quan \u0111\u1ebfn vi\u1ec7c ti\u1ebfn h\u00e0nh m\u1ed9t nh\u00f3m t\u1eadp trung:<\/span><\/p>\n B\u01b0\u1edbc 1. X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u<\/strong><\/span><\/p>\n Tr\u00ecnh b\u00e0y r\u00f5 r\u00e0ng m\u1ee5c \u0111\u00edch c\u1ee7a nh\u00f3m t\u1eadp trung v\u00e0 c\u00e1c m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u c\u1ee5 th\u1ec3 m\u00e0 b\u1ea1n mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c. X\u00e1c \u0111\u1ecbnh nh\u1eefng hi\u1ec3u bi\u1ebft ho\u1eb7c th\u00f4ng tin n\u00e0o b\u1ea1n hy v\u1ecdng thu th\u1eadp \u0111\u01b0\u1ee3c t\u1eeb nh\u1eefng ng\u01b0\u1eddi tham gia.<\/span><\/p>\n B\u01b0\u1edbc 2. X\u00e1c \u0111\u1ecbnh \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau<\/strong><\/span><\/p>\n X\u00e1c \u0111\u1ecbnh \u0111\u1eb7c \u0111i\u1ec3m v\u00e0 nh\u00e2n kh\u1ea9u h\u1ecdc c\u1ee7a nh\u1eefng ng\u01b0\u1eddi tham gia m\u00e0 b\u1ea1n mu\u1ed1n \u0111\u01b0a v\u00e0o nh\u00f3m t\u1eadp trung. Ch\u1ecdn nh\u1eefng c\u00e1 nh\u00e2n \u0111\u1ea1i di\u1ec7n cho \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n ho\u1eb7c c\u00f3 kinh nghi\u1ec7m v\u00e0 quan \u0111i\u1ec3m ph\u00f9 h\u1ee3p.<\/span><\/p>\n B\u01b0\u1edbc 3. Tuy\u1ec3n d\u1ee5ng ng\u01b0\u1eddi tham gia<\/strong><\/span><\/p>\n S\u1eed d\u1ee5ng nhi\u1ec1u ph\u01b0\u01a1ng ph\u00e1p kh\u00e1c nhau \u0111\u1ec3 tuy\u1ec3n d\u1ee5ng ng\u01b0\u1eddi tham gia, ch\u1eb3ng h\u1ea1n nh\u01b0 li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i, s\u1eed d\u1ee5ng n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn, l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c c\u01a1 quan tuy\u1ec3n d\u1ee5ng ho\u1eb7c ti\u1ebfp c\u1eadn c\u00e1c c\u1ed9ng \u0111\u1ed3ng c\u1ee5 th\u1ec3. S\u00e0ng l\u1ecdc nh\u1eefng ng\u01b0\u1eddi tham gia ti\u1ec1m n\u0103ng d\u1ef1a tr\u00ean c\u00e1c ti\u00eau ch\u00ed \u0111\u1ecbnh tr\u01b0\u1edbc \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ecd ph\u00f9 h\u1ee3p v\u1edbi h\u1ed3 s\u01a1 mong mu\u1ed1n.<\/span><\/p>\n B\u01b0\u1edbc 4. X\u00e2y d\u1ef1ng H\u01b0\u1edbng d\u1eabn th\u1ea3o lu\u1eadn<\/strong><\/span><\/p>\n T\u1ea1o h\u01b0\u1edbng d\u1eabn th\u1ea3o lu\u1eadn c\u00f3 c\u1ea5u tr\u00fac ph\u00e1c th\u1ea3o c\u00e1c ch\u1ee7 \u0111\u1ec1, c\u00e2u h\u1ecfi v\u00e0 l\u1eddi nh\u1eafc m\u00e0 b\u1ea1n mu\u1ed1n \u0111\u1ec1 c\u1eadp trong nh\u00f3m t\u1eadp trung. H\u01b0\u1edbng d\u1eabn ph\u1ea3i tr\u00f4i ch\u1ea3y m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd v\u00e0 khuy\u1ebfn kh\u00edch c\u00e1c ph\u1ea3n h\u1ed3i m\u1edf \u0111\u1ec3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn phong ph\u00fa.<\/span><\/p>\n B\u01b0\u1edbc 5. Ch\u1ecdn \u0111\u1ecba \u0111i\u1ec3m ph\u00f9 h\u1ee3p<\/strong><\/span><\/p>\n X\u00e1c \u0111\u1ecbnh \u0111\u1ecba \u0111i\u1ec3m cho bu\u1ed5i h\u1ecdp nh\u00f3m t\u1eadp trung. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t c\u01a1 s\u1edf nghi\u00ean c\u1ee9u chuy\u00ean d\u1ee5ng, m\u1ed9t ph\u00f2ng h\u1ecdp ho\u1eb7c m\u1ed9t n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn cho c\u00e1c nh\u00f3m t\u1eadp trung \u1ea3o. \u0110\u1ea3m b\u1ea3o \u0111\u1ecba \u0111i\u1ec3m t\u1ed5 ch\u1ee9c mang l\u1ea1i m\u00f4i tr\u01b0\u1eddng tho\u1ea3i m\u00e1i v\u00e0 thu\u1eadn l\u1ee3i cho ng\u01b0\u1eddi tham gia t\u1ef1 do b\u00e0y t\u1ecf \u00fd ki\u1ebfn \u200b\u200bc\u1ee7a m\u00ecnh.<\/span><\/p>\n B\u01b0\u1edbc 6. Chu\u1ea9n b\u1ecb t\u00e0i li\u1ec7u k\u00edch c\u1ea7u (n\u1ebfu c\u00f3)<\/strong><\/span><\/p>\n N\u1ebfu b\u1ea1n \u0111\u1ecbnh cung c\u1ea5p t\u00e0i li\u1ec7u k\u00edch th\u00edch, ch\u1eb3ng h\u1ea1n nh\u01b0 m\u1eabu s\u1ea3n ph\u1ea9m, nguy\u00ean m\u1eabu ho\u1eb7c ph\u01b0\u01a1ng ti\u1ec7n tr\u1ef1c quan, h\u00e3y thu th\u1eadp v\u00e0 chu\u1ea9n b\u1ecb tr\u01b0\u1edbc. \u0110\u1ea3m b\u1ea3o ch\u00fang ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u v\u00e0 s\u1ebd k\u00edch th\u00edch th\u1ea3o lu\u1eadn.<\/span><\/p>\n B\u01b0\u1edbc 7. Ti\u1ebfn h\u00e0nh phi\u00ean h\u1ecdp nh\u00f3m t\u1eadp trung<\/strong><\/span><\/p>\n V\u00e0o ng\u00e0y \u0111\u00e3 \u0111\u1ecbnh, h\u00e3y ch\u00e0o \u0111\u00f3n nh\u1eefng ng\u01b0\u1eddi tham gia, gi\u1ea3i th\u00edch m\u1ee5c \u0111\u00edch c\u1ee7a nh\u00f3m t\u1eadp trung v\u00e0 thi\u1ebft l\u1eadp m\u1ed1i quan h\u1ec7 v\u1edbi h\u1ecd. Gi\u1edbi thi\u1ec7u ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh v\u00e0 b\u1ea5t k\u1ef3 th\u00e0nh vi\u00ean n\u00e0o kh\u00e1c trong nh\u00f3m c\u00f3 m\u1eb7t. Nh\u1eafc nh\u1edf ng\u01b0\u1eddi tham gia v\u1ec1 t\u00ednh b\u1ea3o m\u1eadt v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a h\u1ecd \u0111\u1ec3 ghi l\u1ea1i (n\u1ebfu c\u00f3). Th\u1ef1c hi\u1ec7n theo h\u01b0\u1edbng d\u1eabn th\u1ea3o lu\u1eadn, khuy\u1ebfn kh\u00edch s\u1ef1 tham gia v\u00e0 qu\u1ea3n l\u00fd lu\u1ed3ng tr\u00f2 chuy\u1ec7n.<\/span><\/p>\n B\u01b0\u1edbc 8. Ghi l\u1ea1i phi\u00ean<\/strong><\/span><\/p>\n S\u1eed d\u1ee5ng thi\u1ebft b\u1ecb ghi \u00e2m ho\u1eb7c ghi h\u00ecnh \u0111\u1ec3 ghi l\u1ea1i phi\u00ean th\u1ea3o lu\u1eadn nh\u00f3m t\u1eadp trung. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p t\u00e0i li\u1ec7u ch\u00ednh x\u00e1c v\u00e0 ph\u00e2n t\u00edch sau n\u00e0y. \u0110\u1ea3m b\u1ea3o ng\u01b0\u1eddi tham gia c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u1edbi vi\u1ec7c ghi \u00e2m v\u00e0 quy\u1ec1n ri\u00eang t\u01b0 c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7.<\/span><\/p>\n B\u01b0\u1edbc 9. Ghi ch\u00fa chi ti\u1ebft<\/strong><\/span><\/p>\n Ch\u1ec9 \u0111\u1ecbnh m\u1ed9t ng\u01b0\u1eddi ghi ch\u00fa \u0111\u1ec3 ghi l\u1ea1i nh\u1eefng \u0111i\u1ec3m quan tr\u1ecdng, ph\u1ea3n h\u1ed3i c\u1ee7a ng\u01b0\u1eddi tham gia v\u00e0 nh\u1eefng th\u00f4ng tin chi ti\u1ebft \u0111\u00e1ng ch\u00fa \u00fd trong phi\u00ean h\u1ecdp. Nh\u1eefng ghi ch\u00fa n\u00e0y s\u1ebd b\u1ed5 sung cho c\u00e1c b\u1ea3n ghi v\u00e0 h\u1ed7 tr\u1ee3 trong giai \u0111o\u1ea1n ph\u00e2n t\u00edch.<\/span><\/p>\n B\u01b0\u1edbc 10. Ph\u00e2n t\u00edch v\u00e0 b\u00e1o c\u00e1o d\u1eef li\u1ec7u<\/strong><\/span><\/p>\n Ghi l\u1ea1i phi\u00ean \u0111\u00e3 ghi v\u00e0 xem l\u1ea1i c\u00e1c ghi ch\u00fa. Ph\u00e2n t\u00edch d\u1eef li\u1ec7u \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ee7 \u0111\u1ec1, m\u00f4 h\u00ecnh v\u00e0 hi\u1ec3u bi\u1ebft chung xu\u1ea5t hi\u1ec7n t\u1eeb c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn. S\u1eed d\u1ee5ng c\u00e1c k\u1ef9 thu\u1eadt ph\u00e2n t\u00edch v\u00e0 nghi\u00ean c\u1ee9u \u0111\u1ecbnh t\u00ednh<\/a> \u0111\u1ec3 di\u1ec5n gi\u1ea3i d\u1eef li\u1ec7u v\u00e0 r\u00fat ra nh\u1eefng ph\u00e1t hi\u1ec7n c\u00f3 \u00fd ngh\u0129a. Ti\u1ebfp theo, st\u00f3m t\u1eaft nh\u1eefng ph\u00e1t hi\u1ec7n ch\u00ednh, nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u00e0 khuy\u1ebfn ngh\u1ecb trong b\u00e1o c\u00e1o cu\u1ed1i c\u00f9ng. \u0110\u1ea3m b\u1ea3o truy\u1ec1n \u0111\u1ea1t r\u00f5 r\u00e0ng k\u1ebft qu\u1ea3 c\u1ee7a nh\u00f3m t\u1eadp trung, bao g\u1ed3m quan \u0111i\u1ec3m, \u00fd ki\u1ebfn \u200b\u200bv\u00e0 \u0111\u1ec1 xu\u1ea5t c\u1ee7a ng\u01b0\u1eddi tham gia. <\/span><\/span><\/p>\n T\u00ecm hi\u1ec3u th\u00eam: Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng \u0111\u1ecbnh t\u00ednh l\u00e0 g\u00ec?<\/a><\/b><\/p>\n D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 t\u00ecnh hu\u1ed1ng m\u1eabu v\u00e0 c\u00e1c c\u00e2u h\u1ecfi t\u01b0\u01a1ng \u1ee9ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong m\u1ed9t nh\u00f3m t\u1eadp trung:<\/span><\/p>\n K\u1ecbch b\u1ea3n 1:<\/b><\/strong> Th\u1eed nghi\u1ec7m \u00fd t\u01b0\u1edfng s\u1ea3n ph\u1ea9m m\u1edbi M\u1ee5c ti\u00eau: Thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/a> v\u1ec1 \u00fd t\u01b0\u1edfng s\u1ea3n ph\u1ea9m m\u1edbi v\u00e0 hi\u1ec3u s\u1edf th\u00edch c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/span><\/p>\n C\u00e2u h\u1ecfi c\u1ee7a nh\u00f3m t\u1eadp trung:<\/span><\/p>\n T\u00ecnh hu\u1ed1ng 2:<\/b><\/strong> \u0110\u00e1nh gi\u00e1 chi\u1ebfn d\u1ecbch qu\u1ea3ng c\u00e1o M\u1ee5c ti\u00eau: \u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a chi\u1ebfn d\u1ecbch qu\u1ea3ng c\u00e1o v\u00e0 hi\u1ec3u nh\u1eadn th\u1ee9c c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/span><\/p>\n C\u00e2u h\u1ecfi c\u1ee7a nh\u00f3m t\u1eadp trung:<\/span><\/p>\n K\u1ecbch b\u1ea3n 3:<\/b><\/strong> Kh\u00e1m ph\u00e1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng M\u1ee5c ti\u00eau: Hi\u1ec3u m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n v\u00e0 thu th\u1eadp c\u00e1c \u0111\u1ec1 xu\u1ea5t \u0111\u1ec3 n\u00e2ng cao.<\/span><\/p>\n C\u00e2u h\u1ecfi c\u1ee7a nh\u00f3m t\u1eadp trung:<\/span><\/p>\n Nh\u1eefng t\u00ecnh hu\u1ed1ng v\u00e0 c\u00e2u h\u1ecfi v\u00ed d\u1ee5 n\u00e0y cung c\u1ea5p \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u \u0111\u1ec3 ti\u1ebfn h\u00e0nh c\u00e1c nh\u00f3m t\u1eadp trung trong c\u00e1c b\u1ed1i c\u1ea3nh kh\u00e1c nhau. H\u00e3y nh\u1edb \u0111i\u1ec1u ch\u1ec9nh c\u00e1c c\u00e2u h\u1ecfi cho ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u c\u1ee5 th\u1ec3 c\u1ee7a b\u1ea1n v\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau, \u0111\u1ea3m b\u1ea3o ch\u00fang g\u1ee3i ra nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi m\u1edf v\u00e0 th\u00fac \u0111\u1ea9y c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn c\u00f3 \u00fd ngh\u0129a.<\/span><\/p>\n \u01afu \u0111i\u1ec3m c\u1ee7a Nh\u00f3m T\u1eadp trung:<\/b><\/p>\n H\u1ea1n ch\u1ebf c\u1ee7a c\u00e1c nh\u00f3m t\u1eadp trung:<\/b><\/p>\n T\u00ecm hi\u1ec3u th\u00eam: Nghi\u00ean c\u1ee9u Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (CX) l\u00e0 g\u00ec?<\/a><\/b><\/p>\n M\u1eb7c d\u00f9 c\u00e1c nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n c\u1ee7a vi\u1ec7c ti\u1ebfn h\u00e0nh c\u00e1c nh\u00f3m t\u1eadp trung v\u1eabn t\u01b0\u01a1ng \u0111\u1ed1i nh\u1ea5t qu\u00e1n, nh\u01b0ng c\u00f3 m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t c\u1ea7n c\u00e2n nh\u1eafc khi ti\u1ebfn h\u00e0nh c\u00e1c nh\u00f3m t\u1eadp trung v\u00e0o n\u0103m 2023. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t ch\u00ednh:<\/span><\/p>\n 1. X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u r\u00f5 r\u00e0ng:<\/strong> Tr\u00ecnh b\u00e0y r\u00f5 r\u00e0ng m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u c\u1ee7a b\u1ea1n v\u00e0 th\u00f4ng tin c\u1ee5 th\u1ec3 m\u00e0 b\u1ea1n mu\u1ed1n thu th\u1eadp t\u1eeb nh\u00f3m t\u1eadp trung. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap \u0111\u1ecbnh h\u01b0\u1edbng cu\u1ed9c th\u1ea3o lu\u1eadn v\u00e0 \u0111\u1ea3m b\u1ea3o phi\u00ean th\u1ea3o lu\u1eadn lu\u00f4n t\u1eadp trung.<\/span><\/p>\n 2. Tuy\u1ec3n d\u1ee5ng ng\u01b0\u1eddi tham gia \u0111a d\u1ea1ng:<\/strong> Ph\u1ea5n \u0111\u1ea5u \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u0111a d\u1ea1ng khi tuy\u1ec3n d\u1ee5ng ng\u01b0\u1eddi tham gia. Nh\u1eb1m m\u1ee5c \u0111\u00edch bao g\u1ed3m c\u00e1c c\u00e1 nh\u00e2n \u0111\u1ea1i di\u1ec7n cho nhi\u1ec1u nh\u00e2n kh\u1ea9u h\u1ecdc, ho\u00e0n c\u1ea3nh v\u00e0 quan \u0111i\u1ec3m kh\u00e1c nhau c\u00f3 li\u00ean quan \u0111\u1ebfn m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u c\u1ee7a b\u1ea1n. S\u1ef1 \u0111a d\u1ea1ng n\u00e0y c\u00f3 th\u1ec3 l\u00e0m phong ph\u00fa th\u00eam c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn v\u00e0 cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc h\u01a1n.<\/span><\/p>\n 3. Xem x\u00e9t c\u00e1c nh\u00f3m t\u1eadp trung tr\u1ef1c tuy\u1ebfn:<\/strong> Trong b\u1ed1i c\u1ea3nh \u0111\u1ed5i m\u1edbi c\u00f4ng ngh\u1ec7<\/a> v\u00e0 \u0111\u1ea1i d\u1ecbch COVID-19, h\u00e3y c\u00e2n nh\u1eafc vi\u1ec7c ti\u1ebfn h\u00e0nh c\u00e1c nh\u00f3m t\u1eadp trung tr\u1ef1c tuy\u1ebfn b\u1eb1ng c\u00e1c c\u00f4ng c\u1ee5 h\u1ed9i ngh\u1ecb truy\u1ec1n h\u00ecnh. C\u00e1c nh\u00f3m t\u1eadp trung tr\u1ef1c tuy\u1ebfn<\/a> mang l\u1ea1i s\u1ef1 thu\u1eadn ti\u1ec7n, kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn v\u00e0 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn ng\u01b0\u1eddi tham gia t\u1eeb c\u00e1c \u0111\u1ecba \u0111i\u1ec3m kh\u00e1c nhau. \u0110\u1ea3m b\u1ea3o ng\u01b0\u1eddi tham gia c\u00f3 c\u00f4ng ngh\u1ec7 c\u1ea7n thi\u1ebft v\u00e0 k\u1ebft n\u1ed1i Internet \u1ed5n \u0111\u1ecbnh \u0111\u1ec3 c\u00f3 phi\u00ean tham gia su\u00f4n s\u1ebb.<\/span><\/p>\n 4. S\u1eed d\u1ee5ng c\u00e1c k\u00edch th\u00edch tr\u1ef1c quan v\u00e0 k\u1ef9 thu\u1eadt s\u1ed1:<\/strong> K\u1ebft h\u1ee3p c\u00e1c k\u00edch th\u00edch tr\u1ef1c quan v\u00e0 k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u1ec3 n\u00e2ng cao s\u1ef1 tham gia c\u1ee7a ng\u01b0\u1eddi tham gia. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c chia s\u1ebb h\u00ecnh \u1ea3nh, video ho\u1eb7c nguy\u00ean m\u1eabu k\u1ef9 thu\u1eadt s\u1ed1 t\u01b0\u01a1ng t\u00e1c trong phi\u00ean. Ph\u01b0\u01a1ng ti\u1ec7n tr\u1ef1c quan c\u00f3 th\u1ec3 gi\u00fap ng\u01b0\u1eddi tham gia hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1c kh\u00e1i ni\u1ec7m v\u00e0 cung c\u1ea5p ph\u1ea3n h\u1ed3i s\u00e1ng su\u1ed1t h\u01a1n.<\/span><\/p>\n 5. T\u1ea1o m\u00f4i tr\u01b0\u1eddng tho\u1ea3i m\u00e1i:<\/strong> D\u00f9 ti\u1ebfn h\u00e0nh c\u00e1c nh\u00f3m t\u1eadp trung tr\u1ef1c ti\u1ebfp hay tr\u1ef1c tuy\u1ebfn, h\u00e3y t\u1ea1o m\u00f4i tr\u01b0\u1eddng tho\u1ea3i m\u00e1i v\u00e0 h\u00f2a nh\u1eadp cho ng\u01b0\u1eddi tham gia. Thi\u1ebft l\u1eadp m\u1ed9t b\u1ea7u kh\u00f4ng kh\u00ed t\u00f4n tr\u1ecdng \u0111\u1ec3 ng\u01b0\u1eddi tham gia c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i b\u00e0y t\u1ecf suy ngh\u0129 v\u00e0 \u00fd ki\u1ebfn \u200b\u200bc\u1ee7a m\u00ecnh. Khuy\u1ebfn kh\u00edch s\u1ef1 l\u1eafng nghe t\u00edch c\u1ef1c v\u00e0 \u0111\u1ea3m b\u1ea3o ng\u01b0\u1eddi tham gia c\u00f3 c\u01a1 h\u1ed9i b\u00ecnh \u0111\u1eb3ng \u0111\u1ec3 \u0111\u00f3ng g\u00f3p.<\/span><\/p>\nNh\u00f3m t\u1eadp trung l\u00e0 g\u00ec?<\/h2>\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
C\u00e1ch ti\u1ebfn h\u00e0nh c\u00e1c bu\u1ed5i h\u1ecdp nh\u00f3m t\u1eadp trung: C\u00e1c b\u01b0\u1edbc ch\u00ednh<\/h2>\n
<\/p>\n
V\u00ed d\u1ee5 v\u00e0 c\u00e2u h\u1ecfi v\u1ec1 nh\u00f3m t\u1eadp trung<\/h2>\n
\n
\n
\n
\u01afu \u0111i\u1ec3m v\u00e0 h\u1ea1n ch\u1ebf c\u1ee7a c\u00e1c nh\u00f3m t\u1eadp trung<\/h2>\n
<\/p>\n
\n
\n
\n
\n
\n
\n
\n
\n
8 ph\u01b0\u01a1ng ph\u00e1p th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t \u0111\u1ec3 ti\u1ebfn h\u00e0nh c\u00e1c nh\u00f3m t\u1eadp trung n\u0103m 2023<\/h2>\n