{"id":82827,"date":"2023-09-08T02:43:30","date_gmt":"2023-09-08T06:43:30","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/nghien-cuu-thi-truong-so-cap-la-gi\/"},"modified":"2024-06-20T05:37:24","modified_gmt":"2024-06-20T09:37:24","slug":"nghien-cuu-thi-truong-so-cap-la-gi","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/nghien-cuu-thi-truong-so-cap-la-gi\/","title":{"rendered":"Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng s\u01a1 c\u1ea5p l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, ph\u01b0\u01a1ng ph\u00e1p, v\u00ed d\u1ee5 v\u00e0 c\u00e1ch th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t"},"content":{"rendered":"
M\u1ee5c l\u1ee5c<\/b><\/strong><\/p>\n<\/div> Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng s\u01a1 c\u1ea5p \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 qu\u00e1 tr\u00ecnh thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u tr\u1ef1c ti\u1ebfp t\u1eeb c\u00e1c ngu\u1ed3n ban \u0111\u1ea7u \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u00e0 th\u00f4ng tin v\u1ec1 m\u1ed9t th\u1ecb tr\u01b0\u1eddng, \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau, s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee5 th\u1ec3. Lo\u1ea1i nghi\u00ean c\u1ee9u n\u00e0y li\u00ean quan \u0111\u1ebfn vi\u1ec7c thu th\u1eadp th\u00f4ng tin kh\u00f4ng c\u00f3 s\u1eb5n th\u00f4ng qua c\u00e1c ngu\u1ed3n hi\u1ec7n c\u00f3, ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00e1c b\u00e1o c\u00e1o, c\u01a1 s\u1edf d\u1eef li\u1ec7u ho\u1eb7c t\u00e0i li\u1ec7u \u0111\u00e3 xu\u1ea5t b\u1ea3n.<\/span><\/p>\n \u0110\u1eb7c \u0111i\u1ec3m nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng s\u01a1 c\u1ea5p <\/b><\/p>\n Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng s\u01a1 c\u1ea5p \u0111\u01b0\u1ee3c \u0111\u1eb7c tr\u01b0ng b\u1edfi m\u1ed9t s\u1ed1 \u0111\u1eb7c \u0111i\u1ec3m ch\u00ednh gi\u00fap ph\u00e2n bi\u1ec7t n\u00f3 v\u1edbi nghi\u00ean c\u1ee9u th\u1ee9 c\u1ea5p v\u00e0 khi\u1ebfn n\u00f3 tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1c c\u00e2u h\u1ecfi ho\u1eb7c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn kinh doanh c\u1ee5 th\u1ec3:<\/span><\/p>\n Nh\u00ecn chung, nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng s\u01a1 c\u1ea5p l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 c\u00f3 gi\u00e1 tr\u1ecb cho c\u00e1c t\u1ed5 ch\u1ee9c mu\u1ed1n hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau, ng\u00e0nh ho\u1eb7c nh\u1eefng th\u00e1ch th\u1ee9c kinh doanh c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd. Vi\u1ec7c t\u00f9y ch\u1ec9nh, ki\u1ec3m so\u00e1t v\u00e0 t\u1eadp trung v\u00e0o vi\u1ec7c thu th\u1eadp d\u1eef li\u1ec7u m\u1edbi v\u00e0 c\u00f3 li\u00ean quan khi\u1ebfn n\u00f3 tr\u1edf th\u00e0nh m\u1ed9t th\u00e0nh ph\u1ea7n thi\u1ebft y\u1ebfu trong vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c v\u00e0 ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng.<\/span><\/p>\n Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng s\u01a1 c\u1ea5p v\u00e0 th\u1ee9 c\u1ea5p l\u00e0 hai c\u00e1ch ti\u1ebfp c\u1eadn ri\u00eang bi\u1ec7t \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin v\u00e0 d\u1eef li\u1ec7u cho m\u1ee5c \u0111\u00edch kinh doanh. \u0110\u00e2y l\u00e0 m\u1ed9t so s\u00e1nh c\u1ee7a hai:<\/span><\/p>\n 1. B\u1ea3n ch\u1ea5t c\u1ee7a d\u1eef li\u1ec7u<\/b><\/p>\n 2. Chi ph\u00ed v\u00e0 th\u1eddi gian<\/b><\/p>\n 3. T\u00ednh kh\u00e1ch quan<\/b><\/p>\n 4. T\u00f9y ch\u1ec9nh<\/b><\/p>\n 5. Chi\u1ec1u s\u00e2u c\u1ee7a c\u00e1i nh\u00ecn s\u00e2u s\u1eafc<\/b><\/p>\n 6. Th\u1eddi gian<\/b><\/p>\n 7. R\u1ee7i ro<\/b><\/p>\n Trong th\u1ef1c t\u1ebf, c\u00e1c doanh nghi\u1ec7p th\u01b0\u1eddng s\u1eed d\u1ee5ng k\u1ebft h\u1ee3p c\u1ea3 nghi\u00ean c\u1ee9u s\u01a1 c\u1ea5p v\u00e0 th\u1ee9 c\u1ea5p \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin cho qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh c\u1ee7a m\u00ecnh. Nghi\u00ean c\u1ee9u th\u1ee9 c\u1ea5p c\u00f3 th\u1ec3 cung c\u1ea5p hi\u1ec3u bi\u1ebft c\u01a1 b\u1ea3n v\u1ec1 th\u1ecb tr\u01b0\u1eddng ho\u1eb7c ng\u00e0nh, trong khi nghi\u00ean c\u1ee9u s\u01a1 c\u1ea5p c\u00f3 th\u1ec3 cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft c\u1ee5 th\u1ec3, ph\u00f9 h\u1ee3p \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c nhu c\u1ea7u ho\u1eb7c th\u00e1ch th\u1ee9c kinh doanh ri\u00eang bi\u1ec7t. Vi\u1ec7c l\u1ef1a ch\u1ecdn gi\u1eefa nghi\u00ean c\u1ee9u s\u01a1 c\u1ea5p v\u00e0 th\u1ee9 c\u1ea5p ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u, ng\u00e2n s\u00e1ch, h\u1ea1n ch\u1ebf v\u1ec1 th\u1eddi gian v\u00e0 \u0111\u1ed9 s\u00e2u th\u00f4ng tin c\u1ea7n thi\u1ebft.<\/span><\/p>\n T\u00ecm hi\u1ec3u th\u00eam: Nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/a><\/b><\/span><\/p>\n Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng s\u01a1 c\u1ea5p bao g\u1ed3m nhi\u1ec1u ph\u01b0\u01a1ng ph\u00e1p kh\u00e1c nhau \u0111\u1ec3 thu th\u1eadp d\u1eef li\u1ec7u g\u1ed1c tr\u1ef1c ti\u1ebfp t\u1eeb c\u00e1c ngu\u1ed3n nh\u1eb1m tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi nghi\u00ean c\u1ee9u c\u1ee5 th\u1ec3 ho\u1eb7c gi\u1ea3i quy\u1ebft c\u00e1c nhu c\u1ea7u kinh doanh. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng c\u01a1 b\u1ea3n ph\u1ed5 bi\u1ebfn:<\/span><\/p>\n 1. Kh\u1ea3o s\u00e1t:<\/b> Kh\u1ea3o s\u00e1t li\u00ean quan \u0111\u1ebfn vi\u1ec7c t\u1ea1o b\u1ea3ng c\u00e2u h\u1ecfi c\u00f3 c\u1ea5u tr\u00fac ho\u1eb7c bi\u1ec3u m\u1eabu tr\u1ef1c tuy\u1ebfn v\u00e0 ph\u00e2n ph\u00e1t ch\u00fang cho m\u1ed9t nh\u00f3m ng\u01b0\u1eddi tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c ch\u1ecdn. Ch\u00fang c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua \u0111i\u1ec7n tho\u1ea1i, email, ph\u1ecfng v\u1ea5n tr\u1ef1c ti\u1ebfp ho\u1eb7c n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn. C\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t r\u1ea5t linh ho\u1ea1t v\u00e0 c\u00f3 th\u1ec3 thu th\u1eadp d\u1eef li\u1ec7u \u0111\u1ecbnh l\u01b0\u1ee3ng v\u1ec1 s\u1edf th\u00edch, \u00fd ki\u1ebfn \u200b\u200bv\u00e0 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n 2. Ph\u1ecfng v\u1ea5n:<\/b> Th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c ph\u1ecfng v\u1ea5n tr\u1ef1c ti\u1ebfp v\u1edbi c\u00e1c c\u00e1 nh\u00e2n ho\u1eb7c c\u00e1c b\u00ean li\u00ean quan c\u00f3 th\u1ec3 cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc. C\u00e1c cu\u1ed9c ph\u1ecfng v\u1ea5n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea5u tr\u00fac (s\u1eed d\u1ee5ng m\u1ed9t b\u1ed9 c\u00e2u h\u1ecfi \u0111\u1ecbnh tr\u01b0\u1edbc) ho\u1eb7c kh\u00f4ng c\u00f3 c\u1ea5u tr\u00fac (cho ph\u00e9p th\u1ea3o lu\u1eadn m\u1edf). Ch\u00fang \u0111\u1eb7c bi\u1ec7t h\u1eefu \u00edch \u0111\u1ec3 kh\u00e1m ph\u00e1 c\u00e1c ch\u1ee7 \u0111\u1ec1 ph\u1ee9c t\u1ea1p v\u00e0 thu th\u1eadp d\u1eef li\u1ec7u \u0111\u1ecbnh t\u00ednh.<\/span><\/p>\n 3. Nh\u00f3m t\u1eadp trung: <\/b>C\u00e1c nh\u00f3m t\u1eadp trung<\/a> bao g\u1ed3m c\u00e1c nh\u00f3m nh\u1ecf ng\u01b0\u1eddi tham gia tham gia v\u00e0o c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn c\u00f3 c\u1ea5u tr\u00fac do ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh ch\u1ee7 tr\u00ec. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y c\u00f3 gi\u00e1 tr\u1ecb trong vi\u1ec7c kh\u00e1m ph\u00e1 \u0111\u1ed9ng l\u1ef1c c\u1ee7a nh\u00f3m, kh\u00e1m ph\u00e1 nh\u1eefng \u00fd ki\u1ebfn \u200b\u200b\u0111\u01b0\u1ee3c chia s\u1ebb v\u00e0 hi\u1ec3u \u0111\u01b0\u1ee3c c\u00e1c s\u1eafc th\u00e1i quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi tham gia. N\u00f3 th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong nghi\u00ean c\u1ee9u ti\u1ebfp th\u1ecb.<\/span><\/p>\n 4. Nghi\u00ean c\u1ee9u quan s\u00e1t: <\/b>Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y bao g\u1ed3m vi\u1ec7c quan s\u00e1t v\u00e0 ghi l\u1ea1i m\u1ed9t c\u00e1ch c\u00f3 h\u1ec7 th\u1ed1ng c\u00e1c h\u00e0nh vi, t\u01b0\u01a1ng t\u00e1c ho\u1eb7c s\u1ef1 ki\u1ec7n trong b\u1ed1i c\u1ea3nh th\u1ebf gi\u1edbi th\u1ef1c. Nghi\u00ean c\u1ee9u quan s\u00e1t nh\u01b0 quan s\u00e1t \u0111\u1ecbnh t\u00ednh<\/a> c\u00f3 th\u1ec3 cung c\u1ea5p c\u00e1i nh\u00ecn s\u00e2u s\u1eafc v\u1ec1 h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng, m\u00f4 h\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m v\u00e0 m\u00f4i tr\u01b0\u1eddng v\u1eadt l\u00fd.<\/span><\/p>\n 5. Th\u00ed nghi\u1ec7m:<\/b> C\u00e1c th\u00ed nghi\u1ec7m cho ph\u00e9p c\u00e1c nh\u00e0 nghi\u00ean c\u1ee9u thao t\u00e1c c\u00e1c bi\u1ebfn s\u1ed1 v\u00e0 quan s\u00e1t t\u00e1c \u0111\u1ed9ng l\u00ean k\u1ebft qu\u1ea3. Ch\u00fang th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 ki\u1ec3m tra c\u00e1c gi\u1ea3 thuy\u1ebft v\u00e0 x\u00e1c \u0111\u1ecbnh m\u1ed1i quan h\u1ec7 nh\u00e2n qu\u1ea3. V\u00ed d\u1ee5: th\u1eed nghi\u1ec7m A\/B trong ti\u1ebfp th\u1ecb bao g\u1ed3m vi\u1ec7c th\u1eed nghi\u1ec7m hai phi\u00ean b\u1ea3n kh\u00e1c nhau c\u1ee7a trang web ho\u1eb7c email \u0111\u1ec3 xem phi\u00ean b\u1ea3n n\u00e0o ho\u1ea1t \u0111\u1ed9ng t\u1ed1t h\u01a1n.<\/span><\/p>\n 6. Nghi\u00ean c\u1ee9u tr\u1ef1c tuy\u1ebfn: <\/b>T\u1eadn d\u1ee5ng Internet cho m\u1ee5c \u0111\u00edch nghi\u00ean c\u1ee9u c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m chi ph\u00ed v\u00e0 hi\u1ec7u qu\u1ea3. C\u00e1c ph\u01b0\u01a1ng ph\u00e1p tr\u1ef1c tuy\u1ebfn bao g\u1ed3m kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn, l\u1eafng nghe ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i, ph\u00e2n t\u00edch trang web v\u00e0 khai th\u00e1c d\u1eef li\u1ec7u. Nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y ph\u00f9 h\u1ee3p \u0111\u1ec3 thu th\u1eadp d\u1eef li\u1ec7u t\u1eeb m\u1ed9t l\u01b0\u1ee3ng l\u1edbn v\u00e0 \u0111a d\u1ea1ng \u0111\u1ed1i t\u01b0\u1ee3ng.<\/span><\/p>\n 7. Nghi\u00ean c\u1ee9u th\u1ef1c \u0111\u1ecba: <\/b>Nghi\u00ean c\u1ee9u th\u1ef1c \u0111\u1ecba bao g\u1ed3m vi\u1ec7c thu th\u1eadp d\u1eef li\u1ec7u tr\u1ef1c ti\u1ebfp t\u1eeb m\u00f4i tr\u01b0\u1eddng t\u1ef1 nhi\u00ean ho\u1eb7c \u0111\u1ecba \u0111i\u1ec3m quan t\u00e2m. N\u00f3 c\u00f3 th\u1ec3 bao g\u1ed3m c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u01b0 tham quan hi\u1ec7n tr\u01b0\u1eddng, nghi\u00ean c\u1ee9u m\u00f4i tr\u01b0\u1eddng v\u00e0 quan s\u00e1t t\u1ea1i ch\u1ed7. Nghi\u00ean c\u1ee9u th\u1ef1c \u0111\u1ecba l\u00e0 ph\u1ed5 bi\u1ebfn trong \u0111\u1ecba l\u00fd, sinh th\u00e1i v\u00e0 khoa h\u1ecdc x\u00e3 h\u1ed9i.<\/span><\/p>\n 8. Ki\u1ec3m tra s\u1ea3n ph\u1ea9m: <\/b>C\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 ti\u1ebfn h\u00e0nh th\u1eed nghi\u1ec7m s\u1ea3n ph\u1ea9m v\u1edbi ng\u01b0\u1eddi d\u00f9ng th\u1ef1c \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng, ch\u1ee9c n\u0103ng v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. \u0110\u1eb7c bi\u1ec7t, ki\u1ec3m tra kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng gi\u00fap x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng v\u00e0 tinh ch\u1ec9nh thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m.<\/span><\/p>\n 9. Mua s\u1eafm b\u00ed \u1ea9n: <\/b>Ng\u01b0\u1eddi mua s\u1eafm b\u00ed \u1ea9n l\u00e0 nh\u1eefng c\u00e1 nh\u00e2n \u0111\u01b0\u1ee3c thu\u00ea \u0111\u1ec3 \u0111\u00f3ng vai kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u0169ng nh\u01b0 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c c\u1eeda h\u00e0ng b\u00e1n l\u1ebb, nh\u00e0 h\u00e0ng ho\u1eb7c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong \u0111\u00e1nh gi\u00e1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n 10. Nghi\u00ean c\u1ee9u d\u00e2n t\u1ed9c h\u1ecdc: <\/b>D\u00e2n t\u1ed9c h\u1ecdc li\u00ean quan \u0111\u1ebfn vi\u1ec7c \u0111\u01b0a c\u00e1c nh\u00e0 nghi\u00ean c\u1ee9u v\u00e0o n\u1ec1n v\u0103n h\u00f3a v\u00e0 m\u00f4i tr\u01b0\u1eddng c\u1ee7a \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau \u0111\u1ec3 hi\u1ec3u s\u00e2u s\u1eafc v\u1ec1 h\u00e0nh vi, phong t\u1ee5c v\u00e0 nhu c\u1ea7u c\u1ee7a h\u1ecd. N\u00f3 th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong nh\u00e2n ch\u1ee7ng h\u1ecdc v\u00e0 nghi\u00ean c\u1ee9u ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/span><\/p>\n 11. Ph\u00e2n t\u00edch n\u1ed9i dung: <\/b>Ph\u00e2n t\u00edch n\u1ed9i dung bao g\u1ed3m vi\u1ec7c ph\u00e2n t\u00edch m\u1ed9t c\u00e1ch c\u00f3 h\u1ec7 th\u1ed1ng n\u1ed9i dung b\u1eb1ng v\u0103n b\u1ea3n ho\u1eb7c h\u00ecnh \u1ea3nh, ch\u1eb3ng h\u1ea1n nh\u01b0 t\u00e0i li\u1ec7u, b\u00e0i \u0111\u0103ng tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i ho\u1eb7c qu\u1ea3ng c\u00e1o, \u0111\u1ec3 r\u00fat ra nh\u1eefng hi\u1ec3u bi\u1ebft ho\u1eb7c m\u1eabu c\u00f3 \u00fd ngh\u0129a. N\u00f3 th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong nghi\u00ean c\u1ee9u truy\u1ec1n th\u00f4ng v\u00e0 khoa h\u1ecdc x\u00e3 h\u1ed9i.<\/span><\/p>\n 12. Nh\u1eadt k\u00fd v\u00e0 t\u1ea1p ch\u00ed: <\/b>Nh\u1eefng ng\u01b0\u1eddi tham gia ghi nh\u1eadt k\u00fd ho\u1eb7c nh\u1eadt k\u00fd \u0111\u1ec3 ghi l\u1ea1i tr\u1ea3i nghi\u1ec7m, suy ngh\u0129 ho\u1eb7c h\u00e0nh vi c\u1ee7a h\u1ecd trong m\u1ed9t kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y c\u00f3 th\u1ec3 cung c\u1ea5p d\u1eef li\u1ec7u theo chi\u1ec1u d\u1ecdc c\u00f3 gi\u00e1 tr\u1ecb.<\/span><\/p>\n Vi\u1ec7c l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng ph\u00e1p nghi\u00ean c\u1ee9u s\u01a1 c\u1ea5p ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u, t\u00ednh ch\u1ea5t c\u1ee7a d\u1eef li\u1ec7u c\u1ea7n thi\u1ebft, \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau, ngu\u1ed3n l\u1ef1c s\u1eb5n c\u00f3 v\u00e0 chi\u1ec1u s\u00e2u hi\u1ec3u bi\u1ebft c\u1ea7n thi\u1ebft. C\u00e1c nh\u00e0 nghi\u00ean c\u1ee9u th\u01b0\u1eddng s\u1eed d\u1ee5ng k\u1ebft h\u1ee3p nhi\u1ec1u ph\u01b0\u01a1ng ph\u00e1p \u0111\u1ec3 s\u1eafp x\u1ebfp c\u00e1c ph\u00e1t hi\u1ec7n v\u00e0 \u0111\u1ea3m b\u1ea3o t\u00ednh h\u1ee3p l\u1ec7 v\u00e0 \u0111\u1ed9 tin c\u1eady c\u1ee7a k\u1ebft qu\u1ea3 nghi\u00ean c\u1ee9u.<\/span><\/p>\n T\u00ecm hi\u1ec3u th\u00eam: M\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u l\u00e0 g\u00ec?<\/a><\/b><\/span><\/p>\n Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng s\u01a1 c\u1ea5p bao g\u1ed3m vi\u1ec7c thu th\u1eadp d\u1eef li\u1ec7u g\u1ed1c tr\u1ef1c ti\u1ebfp t\u1eeb c\u00e1c c\u00e1 nh\u00e2n, nh\u00f3m ho\u1eb7c ngu\u1ed3n \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u c\u1ee5 th\u1ec3 ho\u1eb7c c\u00e1c c\u00e2u h\u1ecfi kinh doanh. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng c\u01a1 b\u1ea3n v\u00e0 c\u00e1ch \u00e1p d\u1ee5ng ch\u00fang:<\/span><\/p>\n 1. Kh\u1ea3o s\u00e1t<\/b><\/p>\n Kh\u1ea3o s\u00e1t l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p ph\u1ed5 bi\u1ebfn c\u1ee7a nghi\u00ean c\u1ee9u s\u01a1 c\u1ea5p. B\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o b\u1ea3ng c\u00e2u h\u1ecfi v\u00e0 ph\u00e2n ph\u00e1t ch\u00fang cho \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau \u0111\u1ec3 thu th\u1eadp d\u1eef li\u1ec7u v\u1ec1 c\u00e1c ch\u1ee7 \u0111\u1ec1 kh\u00e1c nhau. V\u00ed d\u1ee5:<\/span><\/p>\n M\u1ed9t c\u00f4ng ty tung ra s\u1ea3n ph\u1ea9m m\u1edbi c\u00f3 th\u1ec3 ti\u1ebfn h\u00e0nh m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i v\u1ec1 t\u00ednh n\u0103ng, gi\u00e1 c\u1ea3 v\u00e0 s\u1edf th\u00edch c\u1ee7a s\u1ea3n ph\u1ea9m t\u1eeb kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/span><\/p>\n 2. Ph\u1ecfng v\u1ea5n<\/b><\/p>\n Th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c ph\u1ecfng v\u1ea5n tr\u1ef1c ti\u1ebfp v\u1edbi c\u00e1c c\u00e1 nh\u00e2n c\u00f3 th\u1ec3 cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc. Nh\u1eefng v\u00ed d\u1ee5 bao g\u1ed3m:<\/span><\/p>\n 3. Nh\u00f3m t\u1eadp trung<\/b><\/p>\n C\u00e1c nh\u00f3m t\u1eadp trung<\/a> bao g\u1ed3m c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn nh\u1ecf, c\u00f3 c\u1ea5u tr\u00fac v\u1edbi m\u1ed9t nh\u00f3m ng\u01b0\u1eddi tham gia \u0111\u01b0\u1ee3c l\u1ef1a ch\u1ecdn c\u00f3 chung nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m ho\u1eb7c m\u1ed1i quan t\u00e2m nh\u1ea5t \u0111\u1ecbnh. Ch\u00fang c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho:<\/span><\/p>\n 4. Quan s\u00e1t<\/b><\/p>\n Nghi\u00ean c\u1ee9u quan s\u00e1t bao g\u1ed3m vi\u1ec7c quan s\u00e1t v\u00e0 ghi l\u1ea1i tr\u1ef1c ti\u1ebfp c\u00e1c h\u00e0nh vi, t\u01b0\u01a1ng t\u00e1c ho\u1eb7c ho\u1ea1t \u0111\u1ed9ng trong b\u1ed1i c\u1ea3nh th\u1ebf gi\u1edbi th\u1ef1c. V\u00ed d\u1ee5:<\/span><\/p>\n 4. Th\u00ed nghi\u1ec7m<\/b><\/p>\n C\u00e1c th\u1eed nghi\u1ec7m \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t cho ph\u00e9p b\u1ea1n thao t\u00e1c c\u00e1c bi\u1ebfn \u0111\u1ec3 ki\u1ec3m tra c\u00e1c gi\u1ea3 thuy\u1ebft. Nh\u1eefng v\u00ed d\u1ee5 bao g\u1ed3m:<\/span><\/p>\n 6. Nghi\u00ean c\u1ee9u tr\u1ef1c tuy\u1ebfn<\/b><\/p>\n T\u1eadn d\u1ee5ng c\u00e1c n\u1ec1n t\u1ea3ng v\u00e0 c\u00f4ng c\u1ee5 tr\u1ef1c tuy\u1ebfn cho nghi\u00ean c\u1ee9u s\u01a1 c\u1ea5p c\u00f3 th\u1ec3 mang l\u1ea1i hi\u1ec7u qu\u1ea3 v\u1ec1 m\u1eb7t chi ph\u00ed. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m:<\/span><\/p>\n 7. Nghi\u00ean c\u1ee9u th\u1ef1c \u0111\u1ecba<\/b><\/p>\n Nghi\u00ean c\u1ee9u th\u1ef1c \u0111\u1ecba bao g\u1ed3m vi\u1ec7c thu th\u1eadp d\u1eef li\u1ec7u tr\u1ef1c ti\u1ebfp t\u1eeb hi\u1ec7n tr\u01b0\u1eddng, th\u01b0\u1eddng l\u00e0 trong m\u00f4i tr\u01b0\u1eddng th\u1ef1c t\u1ebf. Nh\u1eefng v\u00ed d\u1ee5 bao g\u1ed3m:<\/span><\/p>\n 8. Th\u1eed nghi\u1ec7m s\u1ea3n ph\u1ea9m<\/b><\/p>\n C\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng nghi\u00ean c\u1ee9u s\u01a1 c\u1ea5p \u0111\u1ec3 th\u1eed nghi\u1ec7m c\u00e1c s\u1ea3n ph\u1ea9m ho\u1eb7c nguy\u00ean m\u1eabu m\u1edbi. V\u00ed d\u1ee5:<\/span><\/p>\n 9. Mua s\u1eafm b\u00ed \u1ea9n<\/b><\/p>\n 10. Nghi\u00ean c\u1ee9u d\u00e2n t\u1ed9c h\u1ecdc<\/b><\/p>\n \u0110\u00e2y ch\u1ec9 l\u00e0 m\u1ed9t v\u00e0i v\u00ed d\u1ee5 v\u1ec1 ph\u01b0\u01a1ng ph\u00e1p nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng c\u01a1 b\u1ea3n. Vi\u1ec7c l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng ph\u00e1p ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u, \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau, ngu\u1ed3n l\u1ef1c s\u1eb5n c\u00f3 v\u00e0 chi\u1ec1u s\u00e2u hi\u1ec3u bi\u1ebft c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh kinh doanh s\u00e1ng su\u1ed1t.<\/span><\/p>\n T\u00ecm hi\u1ec3u th\u00eam: Nghi\u00ean c\u1ee9u nh\u00f3m t\u1eadp trung l\u00e0 g\u00ec?<\/a><\/b><\/span><\/p>\nNghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng s\u01a1 c\u1ea5p l\u00e0 g\u00ec?<\/h2>\n
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Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng s\u01a1 c\u1ea5p v\u00e0 th\u1ee9 c\u1ea5p<\/h2>\n
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12 ph\u01b0\u01a1ng ph\u00e1p nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng c\u01a1 b\u1ea3n<\/h2>\n
10 v\u00ed d\u1ee5 nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng s\u01a1 c\u1ea5p h\u00e0ng \u0111\u1ea7u<\/h2>\n
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15 ph\u01b0\u01a1ng ph\u00e1p th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t v\u1ec1 nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng s\u01a1 c\u1ea5p<\/h2>\n