{"id":82821,"date":"2023-09-08T06:10:06","date_gmt":"2023-09-08T10:10:06","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/phan-tich-nghien-cuu-thi-truong-la-gi\/"},"modified":"2024-06-20T06:12:53","modified_gmt":"2024-06-20T10:12:53","slug":"phan-tich-nghien-cuu-thi-truong-la-gi","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/phan-tich-nghien-cuu-thi-truong-la-gi\/","title":{"rendered":"Ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, c\u00e1c b\u01b0\u1edbc, l\u1ee3i \u00edch v\u00e0 ph\u01b0\u01a1ng ph\u00e1p th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t"},"content":{"rendered":"
M\u1ee5c l\u1ee5c<\/b><\/strong><\/p>\n<\/div> Ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 qu\u00e1 tr\u00ecnh thu th\u1eadp, x\u1eed l\u00fd, gi\u1ea3i th\u00edch v\u00e0 \u0111\u00e1nh gi\u00e1 d\u1eef li\u1ec7u c\u00f3 h\u1ec7 th\u1ed1ng li\u00ean quan \u0111\u1ebfn m\u1ed9t th\u1ecb tr\u01b0\u1eddng, ng\u00e0nh ho\u1eb7c m\u00f4i tr\u01b0\u1eddng kinh doanh c\u1ee5 th\u1ec3. M\u1ee5c \u0111\u00edch ch\u00ednh c\u1ee7a n\u00f3 l\u00e0 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1c kh\u00eda c\u1ea1nh kh\u00e1c nhau c\u1ee7a th\u1ecb tr\u01b0\u1eddng, bao g\u1ed3m h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng, xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng, b\u1ed1i c\u1ea3nh c\u1ea1nh tranh v\u00e0 c\u00e1c y\u1ebfu t\u1ed1 li\u00ean quan kh\u00e1c. Ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng nh\u1eb1m m\u1ee5c \u0111\u00edch cung c\u1ea5p cho doanh nghi\u1ec7p th\u00f4ng tin h\u1eefu \u00edch c\u00f3 th\u1ec3 cung c\u1ea5p th\u00f4ng tin cho qu\u00e1 tr\u00ecnh v\u00e0 chi\u1ebfn l\u01b0\u1ee3c ra quy\u1ebft \u0111\u1ecbnh c\u1ee7a h\u1ecd.<\/span><\/p>\n D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c th\u00e0nh ph\u1ea7n v\u00e0 m\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng:<\/b><\/p>\n D\u1eef li\u1ec7u s\u01a1 c\u1ea5p: D\u1eef li\u1ec7u \u0111\u01b0\u1ee3c thu th\u1eadp tr\u1ef1c ti\u1ebfp t\u1eeb c\u00e1c ngu\u1ed3n ban \u0111\u1ea7u, ch\u1eb3ng h\u1ea1n nh\u01b0 kh\u1ea3o s\u00e1t, ph\u1ecfng v\u1ea5n, nh\u00f3m t\u1eadp trung<\/a> , quan s\u00e1t v\u00e0 th\u1eed nghi\u1ec7m.<\/span><\/p>\n D\u1eef li\u1ec7u th\u1ee9 c\u1ea5p: D\u1eef li\u1ec7u hi\u1ec7n c\u00f3 \u0111\u01b0\u1ee3c thu th\u1eadp b\u1edfi b\u00ean th\u1ee9 ba, ch\u1eb3ng h\u1ea1n nh\u01b0 b\u00e1o c\u00e1o th\u1ecb tr\u01b0\u1eddng, \u1ea5n ph\u1ea9m c\u1ee7a ch\u00ednh ph\u1ee7, \u1ea5n ph\u1ea9m trong ng\u00e0nh v\u00e0 nghi\u00ean c\u1ee9u h\u1ecdc thu\u1eadt.<\/span><\/p>\n Ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng gi\u00fap doanh nghi\u1ec7p thu th\u1eadp v\u00e0 gi\u1ea3i th\u00edch d\u1eef li\u1ec7u \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t, gi\u1ea3m thi\u1ec3u r\u1ee7i ro, x\u00e1c \u0111\u1ecbnh c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n v\u00e0 duy tr\u00ec t\u00ednh c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng t\u01b0\u01a1ng \u1ee9ng. N\u00f3 \u0111\u00f3ng m\u1ed9t vai tr\u00f2 then ch\u1ed1t trong vi\u1ec7c \u0111\u1ecbnh h\u00ecnh c\u00e1c chi\u1ebfn l\u01b0\u1ee3c kinh doanh v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ngu\u1ed3n l\u1ef1c \u0111\u01b0\u1ee3c ph\u00e2n b\u1ed5 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau kinh doanh.<\/span><\/p>\n Ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng bao g\u1ed3m m\u1ed9t lo\u1ea1t c\u00e1c b\u01b0\u1edbc c\u00f3 h\u1ec7 th\u1ed1ng \u0111\u1ec3 thu th\u1eadp, x\u1eed l\u00fd v\u00e0 gi\u1ea3i th\u00edch d\u1eef li\u1ec7u nh\u1eb1m hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 m\u1ed9t th\u1ecb tr\u01b0\u1eddng ho\u1eb7c ng\u00e0nh c\u1ee5 th\u1ec3. Nh\u1eefng b\u01b0\u1edbc n\u00e0y r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh kinh doanh s\u00e1ng su\u1ed1t v\u00e0 ph\u00e1t tri\u1ec3n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c b\u01b0\u1edbc ch\u00ednh trong quy tr\u00ecnh ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng:<\/span><\/p>\n B\u01b0\u1edbc 1: X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u<\/b><\/p>\n Ph\u00e1c th\u1ea3o ch\u00ednh x\u00e1c c\u00e1c m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng<\/a> c\u1ee7a b\u1ea1n. B\u1ea1n \u0111ang mu\u1ed1n thu th\u1eadp th\u00f4ng tin chi ti\u1ebft ho\u1eb7c d\u1eef li\u1ec7u c\u1ee5 th\u1ec3 n\u00e0o? C\u00e2u h\u1ecfi nghi\u00ean c\u1ee9u c\u1ee7a b\u1ea1n l\u00e0 g\u00ec? Hi\u1ec3u m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh.<\/span><\/p>\n B\u01b0\u1edbc 2: Thu th\u1eadp d\u1eef li\u1ec7u<\/b><\/p>\n Thu th\u1eadp d\u1eef li\u1ec7u li\u00ean quan t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m d\u1eef li\u1ec7u ch\u00ednh (\u0111\u01b0\u1ee3c thu th\u1eadp tr\u1ef1c ti\u1ebfp t\u1eeb kh\u1ea3o s\u00e1t, ph\u1ecfng v\u1ea5n, nh\u00f3m t\u1eadp trung<\/a> , quan s\u00e1t, v.v.) v\u00e0 d\u1eef li\u1ec7u th\u1ee9 c\u1ea5p (d\u1eef li\u1ec7u hi\u1ec7n c\u00f3 t\u1eeb c\u00e1c b\u00e1o c\u00e1o, \u1ea5n ph\u1ea9m, c\u01a1 s\u1edf d\u1eef li\u1ec7u, v.v.). H\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p thu th\u1eadp d\u1eef li\u1ec7u c\u1ee7a b\u1ea1n h\u00e0i h\u00f2a v\u1edbi m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u c\u1ee7a b\u1ea1n.<\/span><\/p>\n B\u01b0\u1edbc 3: X\u1eed l\u00fd v\u00e0 l\u00e0m s\u1ea1ch d\u1eef li\u1ec7u<\/b><\/p>\n L\u00e0m s\u1ea1ch v\u00e0 x\u1eed l\u00fd tr\u01b0\u1edbc d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c thu th\u1eadp \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh ch\u00ednh x\u00e1c v\u00e0 \u0111\u1ed9 tin c\u1eady c\u1ee7a d\u1eef li\u1ec7u. B\u01b0\u1edbc n\u00e0y c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c lo\u1ea1i b\u1ecf c\u00e1c b\u1ea3n ghi tr\u00f9ng l\u1eb7p, s\u1eeda l\u1ed7i v\u00e0 s\u1eafp x\u1ebfp d\u1eef li\u1ec7u \u0111\u1ec3 ph\u00e2n t\u00edch.<\/span><\/p>\n B\u01b0\u1edbc 4: Ph\u00e2n t\u00edch d\u1eef li\u1ec7u<\/b><\/p>\n Th\u1ef1c hi\u1ec7n ph\u00e2n t\u00edch d\u1eef li\u1ec7u b\u1eb1ng c\u00e1c k\u1ef9 thu\u1eadt v\u00e0 c\u00f4ng c\u1ee5 th\u00edch h\u1ee3p. C\u00e1c ph\u01b0\u01a1ng ph\u00e1p ph\u00e2n t\u00edch ph\u1ed5 bi\u1ebfn bao g\u1ed3m ph\u00e2n t\u00edch th\u1ed1ng k\u00ea, ph\u00e2n t\u00edch h\u1ed3i quy, ph\u00e2n t\u00edch xu h\u01b0\u1edbng, ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng v\u00e0 ph\u00e2n t\u00edch t\u00ecnh c\u1ea3m. M\u1ee5c ti\u00eau l\u00e0 r\u00fat ra nh\u1eefng hi\u1ec3u bi\u1ebft quan tr\u1ecdng t\u1eeb d\u1eef li\u1ec7u.<\/span><\/p>\n B\u01b0\u1edbc 5: Ph\u00e2n t\u00edch c\u1ea1nh tranh<\/b><\/p>\n \u0110\u00e1nh gi\u00e1 b\u1ed1i c\u1ea3nh c\u1ea1nh tranh b\u1eb1ng c\u00e1ch nghi\u00ean c\u1ee9u \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a b\u1ea1n. Ph\u00e2n t\u00edch \u0111i\u1ec3m m\u1ea1nh, \u0111i\u1ec3m y\u1ebfu, th\u1ecb ph\u1ea7n, chi\u1ebfn l\u01b0\u1ee3c v\u00e0 nh\u1eadn th\u1ee9c c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1eadn bi\u1ebft c\u00e1c c\u01a1 h\u1ed9i v\u00e0 \u0111i\u1ec3m y\u1ebfu ti\u1ec1m \u1ea9n trong b\u1ed1i c\u1ea3nh c\u1ea1nh tranh.<\/span><\/p>\n B\u01b0\u1edbc 6: Ph\u00e2n t\u00edch h\u00e0nh vi ng\u01b0\u1eddi ti\u00eau d\u00f9ng<\/b><\/p>\n Ki\u1ec3m tra h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng b\u1eb1ng c\u00e1ch ph\u00e2n t\u00edch d\u1eef li\u1ec7u li\u00ean quan \u0111\u1ebfn s\u1edf th\u00edch, th\u00f3i quen mua h\u00e0ng, \u0111\u1ed9ng c\u01a1 v\u00e0 nh\u00e2n kh\u1ea9u h\u1ecdc. Nh\u1eadn th\u00f4ng tin chi ti\u1ebft v\u1ec1 y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y quy\u1ebft \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 c\u00e1ch h\u1ecd t\u01b0\u01a1ng t\u00e1c v\u1edbi s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n.<\/span><\/p>\n B\u01b0\u1edbc 7: X\u00e1c \u0111\u1ecbnh xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng<\/b><\/p>\n X\u00e1c \u0111\u1ecbnh v\u00e0 ph\u00e2n t\u00edch c\u00e1c xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng hi\u1ec7n t\u1ea1i, s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a ng\u00e0nh v\u00e0 c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi n\u1ed5i. Lu\u00f4n c\u1eadp nh\u1eadt nh\u1eefng thay \u0111\u1ed5i tr\u00ean th\u1ecb tr\u01b0\u1eddng c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/span><\/p>\n B\u01b0\u1edbc 8: Gi\u1ea3i th\u00edch d\u1eef li\u1ec7u<\/b><\/p>\n Gi\u1ea3i th\u00edch k\u1ebft qu\u1ea3 ph\u00e2n t\u00edch d\u1eef li\u1ec7u c\u1ee7a b\u1ea1n trong khu\u00f4n kh\u1ed5 m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u c\u1ee7a b\u1ea1n. Nh\u1eefng ph\u00e1t hi\u1ec7n n\u00e0y c\u00f3 \u00fd ngh\u0129a g\u00ec \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n? C\u00f3 th\u00f4ng tin chi ti\u1ebft h\u1eefu \u00edch n\u00e0o c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh kh\u00f4ng?<\/span><\/p>\n B\u01b0\u1edbc 9: B\u00e1o c\u00e1o v\u00e0 tr\u00ecnh b\u00e0y<\/b><\/p>\n T\u1ea1o m\u1ed9t b\u00e1o c\u00e1o ho\u1eb7c b\u1ea3n tr\u00ecnh b\u00e0y to\u00e0n di\u1ec7n t\u00f3m t\u1eaft k\u1ebft qu\u1ea3 nghi\u00ean c\u1ee9u c\u1ee7a b\u1ea1n. S\u1eed d\u1ee5ng h\u00ecnh \u1ea3nh, bi\u1ec3u \u0111\u1ed3 v\u00e0 \u0111\u1ed3 th\u1ecb r\u00f5 r\u00e0ng \u0111\u1ec3 truy\u1ec1n t\u1ea3i th\u00f4ng tin m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. Bao g\u1ed3m c\u00e1c \u0111\u1ec1 xu\u1ea5t v\u00e0 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc c\u00f3 th\u1ec3 h\u01b0\u1edbng d\u1eabn vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh.<\/span><\/p>\n B\u01b0\u1edbc 10: Ra quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c<\/b><\/p>\n S\u1eed d\u1ee5ng nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc thu \u0111\u01b0\u1ee3c t\u1eeb ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng c\u1ee7a b\u1ea1n \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c s\u00e1ng su\u1ed1t. Nh\u1eefng quy\u1ebft \u0111\u1ecbnh n\u00e0y c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m, chi\u1ebfn l\u01b0\u1ee3c gi\u00e1 c\u1ea3, chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb, th\u00e2m nh\u1eadp ho\u1eb7c m\u1edf r\u1ed9ng th\u1ecb tr\u01b0\u1eddng, v.v.<\/span><\/p>\n B\u01b0\u1edbc 11: Th\u1ef1c hi\u1ec7n<\/b><\/p>\n \u0110\u01b0a c\u00e1c quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a b\u1ea1n v\u00e0o h\u00e0nh \u0111\u1ed9ng. Th\u1ef1c hi\u1ec7n c\u00e1c thay \u0111\u1ed5i v\u00e0 chi\u1ebfn l\u01b0\u1ee3c d\u1ef1a tr\u00ean ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng c\u1ee7a b\u1ea1n. Li\u00ean t\u1ee5c theo d\u00f5i ti\u1ebfn \u0111\u1ed9 v\u00e0 \u0111i\u1ec1u ch\u1ec9nh c\u00e1ch ti\u1ebfp c\u1eadn c\u1ee7a b\u1ea1n khi c\u1ea7n thi\u1ebft.<\/span><\/p>\n B\u01b0\u1edbc 12: Gi\u00e1m s\u00e1t li\u00ean t\u1ee5c<\/b><\/p>\n Ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c. Li\u00ean t\u1ee5c theo d\u00f5i c\u00e1c \u0111i\u1ec1u ki\u1ec7n th\u1ecb tr\u01b0\u1eddng, h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 di\u1ec5n bi\u1ebfn c\u1ea1nh tranh \u0111\u1ec3 lu\u00f4n th\u00edch \u1ee9ng v\u00e0 ph\u1ea3n \u1ee9ng nhanh v\u1edbi nh\u1eefng thay \u0111\u1ed5i tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/span><\/p>\n B\u1eb1ng c\u00e1ch l\u00e0m theo c\u00e1c b\u01b0\u1edbc n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 khai th\u00e1c s\u1ee9c m\u1ea1nh c\u1ee7a ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t, \u0111\u1ea1t \u0111\u01b0\u1ee3c l\u1ee3i th\u1ebf c\u1ea1nh tranh c\u0169ng nh\u01b0 th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng v\u00e0 \u0111\u1ed5i m\u1edbi trong c\u00e1c ng\u00e0nh t\u01b0\u01a1ng \u1ee9ng c\u1ee7a m\u00ecnh.<\/span><\/p>\n T\u00ecm hi\u1ec3u th\u00eam: Thi\u1ebft k\u1ebf nghi\u00ean c\u1ee9u l\u00e0 g\u00ec?<\/a><\/b><\/span><\/p>\n Ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch cho c\u00e1c doanh nghi\u1ec7p v\u00e0 t\u1ed5 ch\u1ee9c thu\u1ed9c nhi\u1ec1u ng\u00e0nh kh\u00e1c nhau. Nh\u1eefng l\u1ee3i \u00edch n\u00e0y l\u00e0 c\u00f4ng c\u1ee5 gi\u00fap \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t, \u0111\u1ecbnh h\u00ecnh chi\u1ebfn l\u01b0\u1ee3c v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau kinh doanh. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u1ee3i \u00edch ch\u00ednh c\u1ee7a vi\u1ec7c ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng:<\/span><\/p>\n Ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 c\u00f3 gi\u00e1 tr\u1ecb gi\u00fap doanh nghi\u1ec7p \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u, gi\u1ea3m thi\u1ec3u r\u1ee7i ro, \u0111\u1ea1t \u0111\u01b0\u1ee3c l\u1ee3i th\u1ebf c\u1ea1nh tranh v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 t\u0103ng tr\u01b0\u1edfng b\u1ec1n v\u1eefng. \u0110\u00e2y l\u00e0 kho\u1ea3n \u0111\u1ea7u t\u01b0 c\u00f3 th\u1ec3 mang l\u1ea1i l\u1ee3i nhu\u1eadn \u0111\u00e1ng k\u1ec3 b\u1eb1ng c\u00e1ch gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c v\u00e0 ngu\u1ed3n l\u1ef1c c\u1ee7a h\u1ecd ph\u00f9 h\u1ee3p v\u1edbi th\u1ef1c t\u1ebf th\u1ecb tr\u01b0\u1eddng v\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n T\u00ecm hi\u1ec3u th\u00eam: Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng s\u01a1 c\u1ea5p l\u00e0 g\u00ec?<\/a><\/b><\/span><\/p>\n Ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng hi\u1ec7u qu\u1ea3 l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 c\u00e1c doanh nghi\u1ec7p \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t v\u00e0 duy tr\u00ec t\u00ednh c\u1ea1nh tranh trong c\u00e1c ng\u00e0nh t\u01b0\u01a1ng \u1ee9ng c\u1ee7a h\u1ecd. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng c\u1ee7a b\u1ea1n mang l\u1ea1i nh\u1eefng hi\u1ec3u bi\u1ebft c\u00f3 gi\u00e1 tr\u1ecb, h\u00e3y xem x\u00e9t c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t sau:<\/span><\/p>\n 1. X\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng m\u1ee5c ti\u00eau<\/b><\/p>\n B\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng m\u1ee5c ti\u00eau ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng c\u1ee7a b\u1ea1n. B\u1ea1n mu\u1ed1n gi\u1ea3i quy\u1ebft nh\u1eefng th\u1eafc m\u1eafc c\u1ee5 th\u1ec3 n\u00e0o? M\u1ee5c ti\u00eau v\u00e0 k\u1ebft qu\u1ea3 mong mu\u1ed1n c\u1ee7a b\u1ea1n l\u00e0 g\u00ec? C\u00f3 m\u1ed9t m\u1ee5c \u0111\u00edch \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng s\u1ebd \u0111\u1ecbnh h\u01b0\u1edbng cho n\u1ed7 l\u1ef1c nghi\u00ean c\u1ee9u c\u1ee7a b\u1ea1n.<\/span><\/p>\n 2. S\u1eed d\u1ee5ng k\u1ebft h\u1ee3p c\u00e1c ngu\u1ed3n d\u1eef li\u1ec7u<\/b><\/p>\n K\u1ebft h\u1ee3p c\u1ea3 ngu\u1ed3n d\u1eef li\u1ec7u s\u01a1 c\u1ea5p v\u00e0 th\u1ee9 c\u1ea5p. D\u1eef li\u1ec7u ch\u00ednh \u0111\u01b0\u1ee3c thu th\u1eadp tr\u1ef1c ti\u1ebfp t\u1eeb \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n, trong khi d\u1eef li\u1ec7u th\u1ee9 c\u1ea5p \u0111\u1ebfn t\u1eeb c\u00e1c ngu\u1ed3n hi\u1ec7n c\u00f3. Vi\u1ec7c s\u1eed d\u1ee5ng k\u1ebft h\u1ee3p c\u00e1c ngu\u1ed3n d\u1eef li\u1ec7u s\u1ebd n\u00e2ng cao t\u00ednh to\u00e0n di\u1ec7n cho ph\u00e2n t\u00edch c\u1ee7a b\u1ea1n.<\/span><\/p>\n 3. \u0110\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u<\/b><\/p>\n Ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u l\u00e0 t\u1ed1i quan tr\u1ecdng. Th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o d\u1eef li\u1ec7u b\u1ea1n thu th\u1eadp l\u00e0 ch\u00ednh x\u00e1c, ph\u00f9 h\u1ee3p v\u00e0 \u0111\u00e1ng tin c\u1eady. X\u00e1c minh \u0111\u1ed9 tin c\u1eady c\u1ee7a c\u00e1c ngu\u1ed3n c\u1ee7a b\u1ea1n v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c quy tr\u00ecnh l\u00e0m s\u1ea1ch d\u1eef li\u1ec7u \u0111\u1ec3 lo\u1ea1i b\u1ecf l\u1ed7i v\u00e0 s\u1ef1 kh\u00f4ng nh\u1ea5t qu\u00e1n.<\/span><\/p>\n 4. Ph\u00e2n kh\u00fac \u0111\u1ed1i t\u01b0\u1ee3ng c\u1ee7a b\u1ea1n<\/b><\/p>\n Ph\u00e2n chia \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n th\u00e0nh c\u00e1c nh\u00f3m ri\u00eang bi\u1ec7t d\u1ef1a tr\u00ean nh\u00e2n kh\u1ea9u h\u1ecdc, h\u00e0nh vi ho\u1eb7c c\u00e1c ti\u00eau ch\u00ed c\u00f3 li\u00ean quan kh\u00e1c. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng hi\u1ec3u bi\u1ebft v\u00e0 chi\u1ebfn l\u01b0\u1ee3c ph\u00f9 h\u1ee3p h\u01a1n.<\/span><\/p>\n 5. S\u1eed d\u1ee5ng nhi\u1ec1u k\u1ef9 thu\u1eadt ph\u00e2n t\u00edch kh\u00e1c nhau<\/b><\/p>\n S\u1eed d\u1ee5ng m\u1ed9t lo\u1ea1t c\u00e1c k\u1ef9 thu\u1eadt ph\u00e2n t\u00edch nh\u01b0 ph\u01b0\u01a1ng ph\u00e1p \u0111\u1ecbnh l\u01b0\u1ee3ng<\/a> v\u00e0 \u0111\u1ecbnh t\u00ednh<\/a> . Ph\u00e2n t\u00edch \u0111\u1ecbnh l\u01b0\u1ee3ng<\/a> li\u00ean quan \u0111\u1ebfn d\u1eef li\u1ec7u s\u1ed1, trong khi ph\u00e2n t\u00edch \u0111\u1ecbnh t\u00ednh<\/a> kh\u00e1m ph\u00e1 nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc t\u1eeb c\u00e1c c\u00e2u h\u1ecfi v\u00e0 cu\u1ed9c ph\u1ecfng v\u1ea5n m\u1edf. Chi\u1ebfn l\u01b0\u1ee3c to\u00e0n di\u1ec7n n\u00e0y mang \u0111\u1ebfn m\u1ed9t g\u00f3c nh\u00ecn \u0111\u1ea7y \u0111\u1ee7 h\u01a1n.<\/span><\/p>\n 6. Lu\u00f4n kh\u00e1ch quan v\u00e0 kh\u00f4ng thi\u00ean v\u1ecb<\/b><\/p>\n Tr\u00e1nh thi\u00ean v\u1ecb trong nghi\u00ean c\u1ee9u<\/a> c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch duy tr\u00ec t\u00ednh kh\u00e1ch quan. H\u00e3y nh\u1eadn bi\u1ebft b\u1ea5t k\u1ef3 quan ni\u1ec7m ho\u1eb7c gi\u1ea3 \u0111\u1ecbnh \u0111\u1ecbnh s\u1eb5n n\u00e0o c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ph\u00e2n t\u00edch c\u1ee7a b\u1ea1n. S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef kh\u00e1ch quan v\u00e0 gi\u1ea3i th\u00edch k\u1ebft qu\u1ea3.<\/span><\/p>\n 7. Hi\u1ec3u k\u1ef9 th\u1ecb tr\u01b0\u1eddng c\u1ee7a b\u1ea1n<\/b><\/p>\n Tr\u01b0\u1edbc khi ti\u1ebfn h\u00e0nh nghi\u00ean c\u1ee9u<\/a> , h\u00e3y hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 th\u1ecb tr\u01b0\u1eddng v\u00e0 ng\u00e0nh m\u00e0 b\u1ea1n \u0111ang \u0111i\u1ec1u tra. Ki\u1ebfn th\u1ee9c n\u1ec1n t\u1ea3ng n\u00e0y s\u1ebd gi\u00fap b\u1ea1n \u0111\u1eb7t c\u00e2u h\u1ecfi ph\u00f9 h\u1ee3p v\u00e0 di\u1ec5n gi\u1ea3i c\u00e1c ph\u00e1t hi\u1ec7n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\n 8. \u0110\u1ea7u t\u01b0 v\u00e0o c\u00f4ng ngh\u1ec7 v\u00e0 c\u00f4ng c\u1ee5<\/b><\/p>\n S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 ph\u1ea7n m\u1ec1m ti\u00ean ti\u1ebfn \u0111\u1ec3 ph\u00e2n t\u00edch d\u1eef li\u1ec7u. Nh\u1eefng c\u00f4ng c\u1ee5 n\u00e0y c\u00f3 th\u1ec3 h\u1ee3p l\u00fd h\u00f3a quy tr\u00ecnh, x\u1eed l\u00fd c\u00e1c t\u1eadp d\u1eef li\u1ec7u l\u1edbn v\u00e0 cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc h\u01a1n. H\u00e3y c\u00e2n nh\u1eafc \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c c\u00f4ng c\u1ee5 tr\u1ef1c quan h\u00f3a d\u1eef li\u1ec7u \u0111\u1ec3 tr\u00ecnh b\u00e0y c\u00e1c ph\u00e1t hi\u1ec7n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\n 9. H\u1ecdc t\u1eadp v\u00e0 th\u00edch \u1ee9ng li\u00ean t\u1ee5c<\/b><\/p>\n Lu\u00f4n c\u1eadp nh\u1eadt cho m\u00ecnh v\u1ec1 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p nghi\u00ean c\u1ee9u m\u1edbi nh\u1ea5t v\u00e0 s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a ng\u00e0nh. \u0110i\u1ec1u ki\u1ec7n th\u1ecb tr\u01b0\u1eddng lu\u00f4n thay \u0111\u1ed5i, v\u00ec v\u1eady \u0111i\u1ec1u c\u1ea7n thi\u1ebft l\u00e0 ph\u1ea3i \u0111i\u1ec1u ch\u1ec9nh ph\u01b0\u01a1ng ph\u00e1p nghi\u00ean c\u1ee9u<\/a> c\u1ee7a b\u1ea1n cho ph\u00f9 h\u1ee3p.<\/span><\/p>\n 10. Nh\u1eefng c\u00e2n nh\u1eafc v\u1ec1 \u0111\u1ea1o \u0111\u1ee9c<\/b><\/p>\n Tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n \u0111\u1ea1o \u0111\u1ee9c trong vi\u1ec7c thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u. T\u00f4n tr\u1ecdng quy\u1ec1n ri\u00eang t\u01b0 v\u00e0 b\u1ea3o m\u1eadt, nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng \u00fd khi c\u1ea7n thi\u1ebft v\u00e0 \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u.<\/span><\/p>\n 11. Th\u01b0\u1eddng xuy\u00ean trao \u0111\u1ed5i k\u1ebft qu\u1ea3<\/b><\/p>\n Chia s\u1ebb k\u1ebft qu\u1ea3 nghi\u00ean c\u1ee9u<\/a> v\u1edbi c\u00e1c b\u00ean li\u00ean quan trong t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n. Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin cho vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh v\u00e0 ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c.<\/span><\/p>\n 12. Qu\u00e1 tr\u00ecnh l\u1eb7p \u0111i l\u1eb7p l\u1ea1i<\/b><\/p>\n Ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng ph\u1ea3i l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh l\u1eb7p \u0111i l\u1eb7p l\u1ea1i. Khi b\u1ea1n tri\u1ec3n khai c\u00e1c chi\u1ebfn l\u01b0\u1ee3c d\u1ef1a tr\u00ean nh\u1eefng ph\u00e1t hi\u1ec7n c\u1ee7a m\u00ecnh, h\u00e3y ti\u1ebfp t\u1ee5c theo d\u00f5i v\u00e0 ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng \u0111\u1ec3 lu\u00f4n ph\u1ea3n \u1ee9ng nhanh v\u1edbi nh\u1eefng thay \u0111\u1ed5i.<\/span><\/p>\n 13. \u0110i\u1ec3m chu\u1ea9n v\u00e0 \u0111o l\u01b0\u1eddng ti\u1ebfn \u0111\u1ed9<\/b><\/p>\n \u0110\u1eb7t \u0111i\u1ec3m chu\u1ea9n v\u00e0 ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) \u0111\u1ec3 \u0111o l\u01b0\u1eddng s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a b\u1ea1n. Th\u01b0\u1eddng xuy\u00ean \u0111\u00e1nh gi\u00e1 xem b\u1ea1n c\u00f3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau hay kh\u00f4ng v\u00e0 \u0111i\u1ec1u ch\u1ec9nh c\u00e1ch ti\u1ebfp c\u1eadn n\u1ebfu c\u1ea7n.<\/span><\/p>\n 14. T\u00ecm ki\u1ebfm chuy\u00ean m\u00f4n b\u00ean ngo\u00e0i<\/b><\/p>\n H\u00e3y c\u00e2n nh\u1eafc vi\u1ec7c tham kh\u1ea3o \u00fd ki\u1ebfn \u200b\u200bc\u1ee7a c\u00e1c chuy\u00ean gia b\u00ean ngo\u00e0i ho\u1eb7c thu\u00ea chuy\u00ean gia nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng khi c\u1ea7n thi\u1ebft. Chuy\u00ean m\u00f4n c\u1ee7a h\u1ecd c\u00f3 th\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u1ed9 tin c\u1eady c\u1ee7a ph\u00e2n t\u00edch c\u1ee7a b\u1ea1n.<\/span><\/p>\n 15. Ghi l\u1ea1i quy tr\u00ecnh c\u1ee7a b\u1ea1n<\/b><\/p>\nPh\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng l\u00e0 g\u00ec?<\/h2>\n
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C\u00e1c b\u01b0\u1edbc ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng<\/h2>\n
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L\u1ee3i \u00edch ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng<\/h2>\n
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15 ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t v\u1ec1 ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng<\/h2>\n
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