{"id":82788,"date":"2023-09-11T04:57:01","date_gmt":"2023-09-11T08:57:01","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/nghien-cuu-tieng-noi-cua-khach-hang-la-gi\/"},"modified":"2024-06-20T05:48:16","modified_gmt":"2024-06-20T09:48:16","slug":"nghien-cuu-tieng-noi-cua-khach-hang-la-gi","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/nghien-cuu-tieng-noi-cua-khach-hang-la-gi\/","title":{"rendered":"Nghi\u00ean c\u1ee9u Ti\u1ebfng n\u00f3i c\u1ee7a Kh\u00e1ch h\u00e0ng (VoC) l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, ph\u01b0\u01a1ng ph\u00e1p, ph\u01b0\u01a1ng ph\u00e1p th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t"},"content":{"rendered":"

M\u1ee5c l\u1ee5c<\/b><\/strong><\/p>\n<\/div>

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Nghi\u00ean c\u1ee9u Ti\u1ebfng n\u00f3i c\u1ee7a Kh\u00e1ch h\u00e0ng (VoC) l\u00e0 g\u00ec?<\/h2>\n

Nghi\u00ean c\u1ee9u Ti\u1ebfng n\u00f3i c\u1ee7a Kh\u00e1ch h\u00e0ng (VoC) \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 m\u1ed9t quy tr\u00ecnh c\u00f3 h\u1ec7 th\u1ed1ng nh\u1eb1m thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch ph\u1ea3n h\u1ed3i, \u00fd ki\u1ebfn \u200b\u200bv\u00e0 s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhu c\u1ea7u, mong \u0111\u1ee3i v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng chung c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ho\u1eb7c th\u01b0\u01a1ng hi\u1ec7u. M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a nghi\u00ean c\u1ee9u VoC l\u00e0 hi\u1ec3u quan \u0111i\u1ec3m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 s\u1eed d\u1ee5ng th\u00f4ng tin n\u00e0y \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t, c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 th\u00e0nh ph\u1ea7n v\u00e0 b\u01b0\u1edbc ch\u00ednh li\u00ean quan \u0111\u1ebfn nghi\u00ean c\u1ee9u Ti\u1ebfng n\u00f3i c\u1ee7a Kh\u00e1ch h\u00e0ng:<\/b><\/p>\n