{"id":82763,"date":"2024-03-29T19:00:43","date_gmt":"2024-03-29T23:00:43","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/quan-ly-hieu-suat-trong-cham-soc-suc-khoe-la-gi\/"},"modified":"2024-06-10T09:22:51","modified_gmt":"2024-06-10T13:22:51","slug":"quan-ly-hieu-suat-trong-cham-soc-suc-khoe-la-gi","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/quan-ly-hieu-suat-trong-cham-soc-suc-khoe-la-gi\/","title":{"rendered":"Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, t\u1ea7m quan tr\u1ecdng v\u00e0 hi\u1ec7u su\u1ea5t hi\u1ec7u qu\u1ea3 c\u1ee7a n\u00f3"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong><b>M\u1ee5c l\u1ee5c<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;post_content&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><ul class=\"awb-toc-el__list awb-toc-el__list--0\"><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Quan_ly_hieu_suat_trong_cham_soc_suc\">Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe l\u00e0 g\u00ec<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Tam_quan_trong_cua_quan_ly_hieu_suat\">T\u1ea7m quan tr\u1ecdng c\u1ee7a qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Quan_ly_hieu_suat_hieu_qua_trong_cham\">Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t hi\u1ec7u qu\u1ea3 trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2>Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe l\u00e0 g\u00ec<\/h2>\n<p><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 qu\u00e1 tr\u00ecnh theo d\u00f5i, \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c, ph\u00f2ng ban, nh\u00f3m v\u00e0 c\u00e1 nh\u00e2n ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c b\u1ec7nh nh\u00e2n ch\u1ea5t l\u01b0\u1ee3ng cao. Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe bao g\u1ed3m nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng kh\u00e1c nhau nh\u1eb1m t\u1ed1i \u01b0u h\u00f3a k\u1ebft qu\u1ea3 l\u00e2m s\u00e0ng, hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng, s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n v\u00e0 t\u00ednh b\u1ec1n v\u1eefng t\u00e0i ch\u00ednh.  <\/span><\/p>\n<p><b>C\u00e1c th\u00e0nh ph\u1ea7n ch\u00ednh c\u1ee7a qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe bao g\u1ed3m:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0110\u1eb7t m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c ti\u00eau hi\u1ec7u su\u1ea5t:  <\/b><span style=\"font-weight: 400;\">C\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe thi\u1ebft l\u1eadp c\u00e1c m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c ti\u00eau ho\u1ea1t \u0111\u1ed9ng r\u00f5 r\u00e0ng ph\u00f9 h\u1ee3p v\u1edbi s\u1ee9 m\u1ec7nh, t\u1ea7m nh\u00ecn v\u00e0 c\u00e1c \u01b0u ti\u00ean chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a h\u1ecd. C\u00e1c m\u1ee5c ti\u00eau v\u1ec1 hi\u1ec7u su\u1ea5t c\u00f3 th\u1ec3 bao g\u1ed3m c\u1ea3i thi\u1ec7n k\u1ebft qu\u1ea3 c\u1ee7a b\u1ec7nh nh\u00e2n, gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i, t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau t\u00e0i ch\u00ednh.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0110o l\u01b0\u1eddng v\u00e0 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t:  <\/b><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe d\u1ef1a v\u00e0o vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c s\u1ed1 li\u1ec7u hi\u1ec7u su\u1ea5t v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) \u0111\u1ec3 theo d\u00f5i ti\u1ebfn tr\u00ecnh h\u01b0\u1edbng t\u1edbi c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c. C\u00e1c th\u01b0\u1edbc \u0111o hi\u1ec7u su\u1ea5t c\u00f3 th\u1ec3 bao g\u1ed3m c\u00e1c th\u01b0\u1edbc \u0111o ch\u1ea5t l\u01b0\u1ee3ng l\u00e2m s\u00e0ng, c\u00e1c ch\u1ec9 s\u1ed1 an to\u00e0n b\u1ec7nh nh\u00e2n, c\u00e1c th\u01b0\u1edbc \u0111o hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u qu\u1ea3 t\u00e0i ch\u00ednh.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u:  <\/b><span style=\"font-weight: 400;\">C\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 gi\u1ea3i th\u00edch d\u1eef li\u1ec7u hi\u1ec7u su\u1ea5t \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ee9c hi\u1ec7u su\u1ea5t hi\u1ec7n t\u1ea1i, x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh. Ngu\u1ed3n d\u1eef li\u1ec7u c\u00f3 th\u1ec3 bao g\u1ed3m h\u1ed3 s\u01a1 s\u1ee9c kh\u1ecfe \u0111i\u1ec7n t\u1eed (EHR), c\u01a1 s\u1edf d\u1eef li\u1ec7u h\u00e0nh ch\u00ednh, kh\u1ea3o s\u00e1t b\u1ec7nh nh\u00e2n v\u00e0 b\u00e1o c\u00e1o t\u00e0i ch\u00ednh.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>B\u00e1o c\u00e1o hi\u1ec7u su\u1ea5t v\u00e0 ph\u1ea3n h\u1ed3i:  <\/b><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t bao g\u1ed3m vi\u1ec7c b\u00e1o c\u00e1o th\u01b0\u1eddng xuy\u00ean d\u1eef li\u1ec7u hi\u1ec7u su\u1ea5t cho c\u00e1c b\u00ean li\u00ean quan, bao g\u1ed3m c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe, b\u00e1c s\u0129 l\u00e2m s\u00e0ng, nh\u00e2n vi\u00ean v\u00e0 c\u00e1c c\u01a1 quan qu\u1ea3n l\u00fd b\u00ean ngo\u00e0i. B\u00e1o c\u00e1o hi\u1ec7u su\u1ea5t cung c\u1ea5p ph\u1ea3n h\u1ed3i v\u1ec1 ti\u1ebfn \u0111\u1ed9 h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau, n\u00eau b\u1eadt c\u00e1c l\u0129nh v\u1ef1c th\u00e0nh c\u00f4ng v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>C\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bc\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng:  <\/b><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe bao g\u1ed3m th\u1ef1c hi\u1ec7n c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bc\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng nh\u1eb1m t\u0103ng c\u01b0\u1eddng ch\u0103m s\u00f3c b\u1ec7nh nh\u00e2n, k\u1ebft qu\u1ea3 l\u00e2m s\u00e0ng v\u00e0 quy tr\u00ecnh t\u1ed5 ch\u1ee9c. Nh\u1eefng n\u1ed7 l\u1ef1c c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 bao g\u1ed3m ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5, thi\u1ebft k\u1ebf l\u1ea1i quy tr\u00ecnh, \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng d\u1ef1a tr\u00ean b\u1eb1ng ch\u1ee9ng.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t nh\u00e2n vi\u00ean:  <\/b><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t m\u1edf r\u1ed9ng \u0111\u1ebfn t\u1eebng nh\u00e2n vi\u00ean, bao g\u1ed3m b\u00e1c s\u0129 l\u00e2m s\u00e0ng, y t\u00e1, nh\u00e2n vi\u00ean h\u00e0nh ch\u00ednh v\u00e0 nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3. C\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t, c\u01a1 ch\u1ebf ph\u1ea3n h\u1ed3i v\u00e0 c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n chuy\u00ean m\u00f4n \u0111\u1ec3 h\u1ed7 tr\u1ee3 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m b\u1ec7nh nh\u00e2n:<\/b><span style=\"font-weight: 400;\">  Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe bao g\u1ed3m c\u00e1c n\u1ed7 l\u1ef1c \u0111o l\u01b0\u1eddng v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a b\u1ec7nh nh\u00e2n. C\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a b\u1ec7nh nh\u00e2n th\u00f4ng qua kh\u1ea3o s\u00e1t, nh\u00f3m t\u1eadp trung v\u00e0 c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n kh\u00e1c \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n trong giao ti\u1ebfp, kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a b\u1ec7nh nh\u00e2n.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Qu\u1ea3n l\u00fd r\u1ee7i ro v\u00e0 an to\u00e0n b\u1ec7nh nh\u00e2n:<\/b><span style=\"font-weight: 400;\">  Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t bao g\u1ed3m c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 qu\u1ea3n l\u00fd r\u1ee7i ro v\u00e0 n\u00e2ng cao s\u1ef1 an to\u00e0n cho b\u1ec7nh nh\u00e2n trong c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c quy tr\u00ecnh an to\u00e0n, ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a c\u00e1c s\u1ef1 ki\u1ec7n b\u1ea5t l\u1ee3i v\u00e0 th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a an to\u00e0n trong nh\u00e2n vi\u00ean.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>V\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c:<\/b><span style=\"font-weight: 400;\">  Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c trong c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe, n\u01a1i nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch x\u00e1c \u0111\u1ecbnh c\u00e1c c\u01a1 h\u1ed9i \u0111\u1ed5i m\u1edbi, hi\u1ec7u qu\u1ea3 v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng. Nh\u1eefng n\u1ed7 l\u1ef1c c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c bao g\u1ed3m s\u1ef1 h\u1ee3p t\u00e1c, h\u1ecdc h\u1ecfi v\u00e0 th\u00edch \u1ee9ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 xu\u1ea5t s\u1eafc c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh v\u00e0 ch\u1ee9ng nh\u1eadn:  <\/b><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c y\u00eau c\u1ea7u quy \u0111\u1ecbnh v\u00e0 ti\u00eau chu\u1ea9n c\u00f4ng nh\u1eadn do c\u00e1c c\u01a1 quan qu\u1ea3n l\u00fd ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe v\u00e0 t\u1ed5 ch\u1ee9c ki\u1ec3m \u0111\u1ecbnh thi\u1ebft l\u1eadp. C\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe gi\u00e1m s\u00e1t c\u00e1c s\u1ed1 li\u1ec7u hi\u1ec7u su\u1ea5t li\u00ean quan \u0111\u1ebfn vi\u1ec7c tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c \u0111\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng thi\u1ebfu s\u00f3t.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Nh\u00ecn chung, qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 xu\u1ea5t s\u1eafc c\u1ee7a t\u1ed5 ch\u1ee9c, cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c b\u1ec7nh nh\u00e2n ch\u1ea5t l\u01b0\u1ee3ng cao v\u00e0 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n k\u1ebft qu\u1ea3 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe. B\u1eb1ng c\u00e1ch gi\u00e1m s\u00e1t hi\u1ec7u su\u1ea5t m\u1ed9t c\u00e1ch c\u00f3 h\u1ec7 th\u1ed1ng, x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p can thi\u1ec7p d\u1ef1a tr\u00ean b\u1eb1ng ch\u1ee9ng, c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y s\u1ef1 thay \u0111\u1ed5i t\u00edch c\u1ef1c, n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n v\u00e0 c\u1ea3i thi\u1ec7n s\u1ee9c kh\u1ecfe c\u0169ng nh\u01b0 h\u1ea1nh ph\u00fac c\u1ee7a c\u00e1 nh\u00e2n v\u00e0 c\u1ed9ng \u0111\u1ed3ng.<\/span><\/p>\n<h2>T\u1ea7m quan tr\u1ecdng c\u1ee7a qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe<\/h2>\n<p><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe \u0111\u1ec1 c\u1eadp \u0111\u1ebfn quy tr\u00ecnh l\u1eadp k\u1ebf ho\u1ea1ch, gi\u00e1m s\u00e1t, \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe, chuy\u00ean gia ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe v\u00e0 h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c, cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c ch\u1ea5t l\u01b0\u1ee3ng cao v\u00e0 t\u1ed1i \u01b0u h\u00f3a k\u1ebft qu\u1ea3 c\u1ee7a b\u1ec7nh nh\u00e2n. Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t bao g\u1ed3m nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng kh\u00e1c nhau, bao g\u1ed3m \u0111\u1eb7t m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c ti\u00eau hi\u1ec7u su\u1ea5t, \u0111o l\u01b0\u1eddng c\u00e1c s\u1ed1 li\u1ec7u hi\u1ec7u su\u1ea5t, cung c\u1ea5p ph\u1ea3n h\u1ed3i v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">T\u1ea7m quan tr\u1ecdng c\u1ee7a qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c hi\u1ec3u th\u00f4ng qua m\u1ed9t s\u1ed1 kh\u00eda c\u1ea1nh ch\u00ednh:<\/span><\/p>\n<p><b>1. T\u1ed1i \u01b0u h\u00f3a vi\u1ec7c ch\u0103m s\u00f3c b\u1ec7nh nh\u00e2n:<\/b><span style=\"font-weight: 400;\">  Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c ch\u1ea5t l\u01b0\u1ee3ng cao, \u0111\u00e1p \u1ee9ng nhu c\u1ea7u v\u00e0 mong \u0111\u1ee3i c\u1ee7a b\u1ec7nh nh\u00e2n. B\u1eb1ng c\u00e1ch theo d\u00f5i v\u00e0 c\u1ea3i thi\u1ec7n c\u00e1c quy tr\u00ecnh l\u00e2m s\u00e0ng, k\u1ebft qu\u1ea3 c\u1ee7a b\u1ec7nh nh\u00e2n v\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a b\u1ec7nh nh\u00e2n, c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bqu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 g\u00f3p ph\u1ea7n t\u1ed1i \u01b0u h\u00f3a ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 s\u1ef1 an to\u00e0n c\u1ee7a d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c \u0111\u01b0\u1ee3c cung c\u1ea5p cho b\u1ec7nh nh\u00e2n.<\/span><\/p>\n<p><b>2. N\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng:  <\/b><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe x\u00e1c \u0111\u1ecbnh nh\u1eefng \u0111i\u1ec3m thi\u1ebfu hi\u1ec7u qu\u1ea3, h\u1ee3p l\u00fd h\u00f3a c\u00e1c quy tr\u00ecnh v\u00e0 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c hi\u1ec7u qu\u1ea3 \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng. B\u1eb1ng c\u00e1ch \u0111o l\u01b0\u1eddng v\u00e0 gi\u00e1m s\u00e1t c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng t\u00e0i nguy\u00ean, hi\u1ec7u qu\u1ea3 quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 n\u0103ng su\u1ea5t, c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng.<\/span><\/p>\n<p><b>3. Th\u00fac \u0111\u1ea9y tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh v\u00e0 t\u00ednh minh b\u1ea1ch:  <\/b><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t th\u00fac \u0111\u1ea9y tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh gi\u1eefa c\u00e1c chuy\u00ean gia ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe v\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe b\u1eb1ng c\u00e1ch \u0111\u1eb7t ra nh\u1eefng k\u1ef3 v\u1ecdng r\u00f5 r\u00e0ng v\u1ec1 hi\u1ec7u su\u1ea5t, thi\u1ebft l\u1eadp c\u00e1c th\u01b0\u1edbc \u0111o hi\u1ec7u su\u1ea5t v\u00e0 y\u00eau c\u1ea7u c\u00e1c c\u00e1 nh\u00e2n v\u00e0 nh\u00f3m ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau hi\u1ec7u su\u1ea5t. B\u00e1o c\u00e1o minh b\u1ea1ch v\u1ec1 d\u1eef li\u1ec7u hi\u1ec7u su\u1ea5t v\u00e0 k\u1ebft qu\u1ea3 s\u1ebd th\u00fac \u0111\u1ea9y ni\u1ec1m tin gi\u1eefa c\u00e1c b\u00ean li\u00ean quan v\u00e0 cho ph\u00e9p \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t.<\/span><\/p>\n<p><b>4. Th\u00fac \u0111\u1ea9y c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c:  <\/b><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c trong c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe b\u1eb1ng c\u00e1ch khuy\u1ebfn kh\u00edch gi\u00e1m s\u00e1t, \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c c\u00e1c quy tr\u00ecnh v\u00e0 th\u1ef1c h\u00e0nh. B\u1eb1ng c\u00e1ch tri\u1ec3n khai c\u00e1c c\u01a1 ch\u1ebf ph\u1ea3n h\u1ed3i, ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 v\u00e0 chia s\u1ebb c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t, c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn c\u0169ng nh\u01b0 th\u00fac \u0111\u1ea9y s\u1ef1 \u0111\u1ed5i m\u1edbi v\u00e0 h\u1ecdc h\u1ecfi li\u00ean t\u1ee5c.<\/span><\/p>\n<p><b>5. \u0110\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh v\u00e0 ch\u1ee9ng nh\u1eadn:  <\/b><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe tu\u00e2n th\u1ee7 c\u00e1c y\u00eau c\u1ea7u ph\u00e1p l\u00fd, ti\u00eau chu\u1ea9n c\u00f4ng nh\u1eadn v\u00e0 ch\u01b0\u01a1ng tr\u00ecnh b\u00e1o c\u00e1o ch\u1ea5t l\u01b0\u1ee3ng do c\u01a1 quan qu\u1ea3n l\u00fd ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe v\u00e0 t\u1ed5 ch\u1ee9c ch\u1ee9ng nh\u1eadn thi\u1ebft l\u1eadp. B\u1eb1ng c\u00e1ch \u0111i\u1ec1u ch\u1ec9nh c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bqu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c ti\u00eau chu\u1ea9n v\u00e0 ti\u00eau chu\u1ea9n quy \u0111\u1ecbnh, c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe th\u1ec3 hi\u1ec7n cam k\u1ebft c\u1ee7a m\u00ecnh trong vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c an to\u00e0n, hi\u1ec7u qu\u1ea3 v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng cao cho b\u1ec7nh nh\u00e2n.<\/span><\/p>\n<p><b>6. H\u1ed7 tr\u1ee3 l\u1eadp k\u1ebf ho\u1ea1ch chi\u1ebfn l\u01b0\u1ee3c v\u00e0 ra quy\u1ebft \u0111\u1ecbnh:  <\/b><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t cung c\u1ea5p d\u1eef li\u1ec7u c\u00f3 gi\u00e1 tr\u1ecb v\u00e0 th\u00f4ng tin chi ti\u1ebft h\u1ed7 tr\u1ee3 l\u1eadp k\u1ebf ho\u1ea1ch chi\u1ebfn l\u01b0\u1ee3c, ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c v\u00e0 ra quy\u1ebft \u0111\u1ecbnh trong c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe. B\u1eb1ng c\u00e1ch ph\u00e2n t\u00edch xu h\u01b0\u1edbng hi\u1ec7u su\u1ea5t, x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u0169ng nh\u01b0 \u0111i\u1ec1u ch\u1ec9nh m\u1ee5c ti\u00eau hi\u1ec7u su\u1ea5t v\u1edbi c\u00e1c \u01b0u ti\u00ean chi\u1ebfn l\u01b0\u1ee3c, c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe c\u00f3 th\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t nh\u1eb1m th\u00fac \u0111\u1ea9y th\u00e0nh c\u00f4ng c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n.<\/span><\/p>\n<p><b>7. C\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 g\u1eafn k\u1ebft c\u1ee7a c\u00e1c b\u00ean li\u00ean quan:  <\/b><span style=\"font-weight: 400;\">C\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bqu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t g\u00f3p ph\u1ea7n n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 g\u1eafn k\u1ebft c\u1ee7a c\u00e1c b\u00ean li\u00ean quan b\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o vi\u1ec7c mang l\u1ea1i gi\u00e1 tr\u1ecb, c\u1ea3i thi\u1ec7n k\u1ebft qu\u1ea3 v\u00e0 v\u01b0\u1ee3t qu\u00e1 mong \u0111\u1ee3i. B\u1eb1ng c\u00e1ch thu h\u00fat ph\u1ea3n h\u1ed3i t\u1eeb b\u1ec7nh nh\u00e2n, gia \u0111\u00ecnh, nh\u00e2n vi\u00ean v\u00e0 c\u00e1c b\u00ean li\u00ean quan kh\u00e1c, c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c c\u01a1 h\u1ed9i \u0111\u1ec3 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n ch\u1eb7t h\u01a1n v\u1edbi c\u00e1c b\u00ean li\u00ean quan.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nh\u00ecn chung, qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c th\u00fac \u0111\u1ea9y s\u1ef1 xu\u1ea5t s\u1eafc c\u1ee7a t\u1ed5 ch\u1ee9c, c\u1ea3i thi\u1ec7n vi\u1ec7c ch\u0103m s\u00f3c b\u1ec7nh nh\u00e2n v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c trong c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe. B\u1eb1ng c\u00e1ch th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u00e0 s\u00e1ng ki\u1ebfn \u200b\u200bqu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t hi\u1ec7u qu\u1ea3, c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe c\u00f3 th\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng, hi\u1ec7u qu\u1ea3 v\u00e0 hi\u1ec7u qu\u1ea3 trong vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe, cu\u1ed1i c\u00f9ng mang l\u1ea1i k\u1ebft qu\u1ea3 s\u1ee9c kh\u1ecfe t\u1ed1t h\u01a1n cho c\u00e1c c\u00e1 nh\u00e2n v\u00e0 c\u1ed9ng \u0111\u1ed3ng.<\/span><\/p>\n<p><strong><b>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/ideascale.com\/vi\/viblog\/cai-thien-chat-luong-trong-cham-soc-suc-khoe-la-gi\/\">C\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe l\u00e0 g\u00ec?<\/a><\/b><\/strong><\/p>\n<h2>Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t hi\u1ec7u qu\u1ea3 trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe<\/h2>\n<p><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t hi\u1ec7u qu\u1ea3 trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe bao g\u1ed3m vi\u1ec7c tri\u1ec3n khai c\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u00e0 th\u1ef1c ti\u1ec5n ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c, n\u00e2ng cao tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh, th\u00fac \u0111\u1ea9y c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c v\u00e0 t\u1ed1i \u01b0u h\u00f3a k\u1ebft qu\u1ea3 ch\u0103m s\u00f3c b\u1ec7nh nh\u00e2n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c y\u1ebfu t\u1ed1 ch\u00ednh c\u1ee7a qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t hi\u1ec7u qu\u1ea3 trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe:<\/span><\/p>\n<ol>\n<li><b>  X\u00f3a c\u00e0i \u0111\u1eb7t m\u1ee5c ti\u00eau<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Thi\u1ebft l\u1eadp c\u00e1c m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng, c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c, ph\u00f9 h\u1ee3p v\u1edbi s\u1ee9 m\u1ec7nh, t\u1ea7m nh\u00ecn v\u00e0 c\u00e1c \u01b0u ti\u00ean chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c. C\u00e1c m\u1ee5c ti\u00eau ph\u1ea3i c\u1ee5 th\u1ec3, c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c, ph\u00f9 h\u1ee3p v\u00e0 c\u00f3 th\u1eddi h\u1ea1n (SMART), cung c\u1ea5p s\u1ef1 r\u00f5 r\u00e0ng v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng cho c\u00e1c n\u1ed7 l\u1ef1c c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t.<\/span><\/p>\n<ol start=\"2\">\n<li><b>  S\u1ed1 li\u1ec7u hi\u1ec7u su\u1ea5t v\u00e0 KPI<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">X\u00e1c \u0111\u1ecbnh c\u00e1c s\u1ed1 li\u1ec7u hi\u1ec7u su\u1ea5t v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) \u0111\u1ec3 \u0111o l\u01b0\u1eddng ti\u1ebfn tr\u00ecnh h\u01b0\u1edbng t\u1edbi c\u00e1c m\u1ee5c ti\u00eau v\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a t\u1ed5 ch\u1ee9c. C\u00e1c s\u1ed1 li\u1ec7u c\u00f3 th\u1ec3 bao g\u1ed3m c\u00e1c ch\u1ec9 s\u1ed1 ch\u1ea5t l\u01b0\u1ee3ng l\u00e2m s\u00e0ng, \u0111i\u1ec3m h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n, th\u01b0\u1edbc \u0111o hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng, s\u1ed1 li\u1ec7u hi\u1ec7u su\u1ea5t t\u00e0i ch\u00ednh v\u00e0 ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean.<\/span><\/p>\n<ol start=\"3\">\n<li><b>  Gi\u00e1m s\u00e1t v\u00e0 \u0111o l\u01b0\u1eddng th\u01b0\u1eddng xuy\u00ean<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Tri\u1ec3n khai c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 quy tr\u00ecnh \u0111\u1ec3 th\u01b0\u1eddng xuy\u00ean theo d\u00f5i v\u00e0 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t d\u1ef1a tr\u00ean c\u00e1c s\u1ed1 li\u1ec7u v\u00e0 ti\u00eau chu\u1ea9n \u0111\u00e3 thi\u1ebft l\u1eadp. S\u1eed d\u1ee5ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u, b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n hi\u1ec7u su\u1ea5t v\u00e0 c\u01a1 ch\u1ebf b\u00e1o c\u00e1o \u0111\u1ec3 theo d\u00f5i xu h\u01b0\u1edbng hi\u1ec7u su\u1ea5t, x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh.<\/span><\/p>\n<ol start=\"4\">\n<li><b>  Ph\u1ea3n h\u1ed3i v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Cung c\u1ea5p ph\u1ea3n h\u1ed3i th\u01b0\u1eddng xuy\u00ean cho c\u00e1c chuy\u00ean gia ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe v\u1ec1 hi\u1ec7u su\u1ea5t, \u0111i\u1ec3m m\u1ea1nh, c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n v\u00e0 ti\u1ebfn \u0111\u1ed9 h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau c\u1ee7a h\u1ecd. Ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1 v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t \u0111\u1ecbnh k\u1ef3 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a c\u00e1 nh\u00e2n v\u00e0 nh\u00f3m, ghi nh\u1eadn th\u00e0nh t\u00edch v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c kho\u1ea3ng c\u00e1ch v\u1ec1 hi\u1ec7u su\u1ea5t.<\/span><\/p>\n<ol start=\"5\">\n<li><b>  \u0110\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u0110\u1ea7u t\u01b0 v\u00e0o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n \u0111\u1ec3 n\u00e2ng cao k\u1ef9 n\u0103ng, n\u0103ng l\u1ef1c v\u00e0 n\u0103ng l\u1ef1c c\u1ee7a c\u00e1c chuy\u00ean gia ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe. Cung c\u1ea5p c\u01a1 h\u1ed9i h\u1ecdc t\u1eadp li\u00ean t\u1ee5c, ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng v\u00e0 ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p \u0111\u1ec3 h\u1ed7 tr\u1ee3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t v\u00e0 th\u0103ng ti\u1ebfn ngh\u1ec1 nghi\u1ec7p.<\/span><\/p>\n<ol start=\"6\">\n<li><b>  C\u00f4ng nh\u1eadn hi\u1ec7u su\u1ea5t v\u00e0 khuy\u1ebfn kh\u00edch<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Ghi nh\u1eadn v\u00e0 khen th\u01b0\u1edfng c\u00e1c chuy\u00ean gia ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe v\u00ec nh\u1eefng \u0111\u00f3ng g\u00f3p, th\u00e0nh t\u00edch v\u00e0 cam k\u1ebft c\u1ee7a h\u1ecd \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t xu\u1ea5t s\u1eafc. Tri\u1ec3n khai c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn kh\u00edch, th\u01b0\u1edfng v\u00e0 c\u00f4ng nh\u1eadn d\u1ef1a tr\u00ean hi\u1ec7u su\u1ea5t \u0111\u1ec3 \u0111\u1ed9ng vi\u00ean nh\u00e2n vi\u00ean, c\u1ee7ng c\u1ed1 c\u00e1c h\u00e0nh vi t\u00edch c\u1ef1c v\u00e0 th\u00fac \u0111\u1ea9y c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t.<\/span><\/p>\n<ol start=\"7\">\n<li><b>  V\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn v\u00e0 \u0111\u1ed5i m\u1edbi li\u00ean t\u1ee5c trong t\u1ed5 ch\u1ee9c b\u1eb1ng c\u00e1ch khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean x\u00e1c \u0111\u1ecbnh c\u00e1c c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn, th\u1eed nghi\u1ec7m c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn m\u1edbi v\u00e0 chia s\u1ebb c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t. Th\u00fac \u0111\u1ea9y s\u1ef1 h\u1ee3p t\u00e1c, h\u1ecdc h\u1ecfi v\u00e0 chia s\u1ebb ki\u1ebfn \u200b\u200bth\u1ee9c gi\u1eefa c\u00e1c ph\u00f2ng ban v\u00e0 b\u1ed9 m\u00f4n \u0111\u1ec3 th\u00fac \u0111\u1ea9y s\u1ef1 xu\u1ea5t s\u1eafc c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<ol start=\"8\">\n<li><b>  H\u1ed7 tr\u1ee3 l\u00e3nh \u0111\u1ea1o v\u00e0 tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Th\u1ec3 hi\u1ec7n cam k\u1ebft c\u1ee7a l\u00e3nh \u0111\u1ea1o \u0111\u1ed1i v\u1edbi vi\u1ec7c qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t b\u1eb1ng c\u00e1ch cung c\u1ea5p \u0111\u1ecbnh h\u01b0\u1edbng, ngu\u1ed3n l\u1ef1c v\u00e0 h\u1ed7 tr\u1ee3 cho c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bc\u1ea3i ti\u1ebfn hi\u1ec7u su\u1ea5t. Y\u00eau c\u1ea7u c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o, ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u00e0 nh\u00e2n vi\u00ean ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau v\u1ec1 hi\u1ec7u su\u1ea5t, tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c trong vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m t\u01b0\u01a1ng \u1ee9ng c\u1ee7a h\u1ecd.<\/span><\/p>\n<ol start=\"9\">\n<li><b>  L\u1ea5y b\u1ec7nh nh\u00e2n l\u00e0m trung t\u00e2m<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bqu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t \u01b0u ti\u00ean ch\u0103m s\u00f3c, an to\u00e0n v\u00e0 h\u00e0i l\u00f2ng l\u1ea5y b\u1ec7nh nh\u00e2n l\u00e0m trung t\u00e2m. K\u1ebft h\u1ee3p ph\u1ea3n h\u1ed3i, s\u1edf th\u00edch v\u00e0 kinh nghi\u1ec7m c\u1ee7a b\u1ec7nh nh\u00e2n v\u00e0o c\u00e1c n\u1ed7 l\u1ef1c c\u1ea3i thi\u1ec7n v\u00e0 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c \u0111\u01b0\u1ee3c cung c\u1ea5p v\u00e0 t\u1ed1i \u01b0u h\u00f3a k\u1ebft qu\u1ea3 c\u1ee7a b\u1ec7nh nh\u00e2n.<\/span><\/p>\n<ol start=\"10\">\n<li><b>  Kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u00e0 t\u00ednh linh ho\u1ea1t<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Duy tr\u00ec kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u00e0 linh ho\u1ea1t \u0111\u1ec3 \u0111\u00e1p \u1ee9ng v\u1edbi s\u1ef1 thay \u0111\u1ed5i c\u1ee7a m\u00f4i tr\u01b0\u1eddng ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe, nhu c\u1ea7u c\u1ee7a b\u1ec7nh nh\u00e2n, y\u00eau c\u1ea7u ph\u00e1p l\u00fd v\u00e0 xu h\u01b0\u1edbng c\u1ee7a ng\u00e0nh. Li\u00ean t\u1ee5c \u0111\u00e1nh gi\u00e1 v\u00e0 \u0111i\u1ec1u ch\u1ec9nh c\u00e1c chi\u1ebfn l\u01b0\u1ee3c, quy tr\u00ecnh v\u00e0 \u01b0u ti\u00ean qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 ph\u00f9 h\u1ee3p, hi\u1ec7u qu\u1ea3 v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u1eb1ng c\u00e1ch tri\u1ec3n khai c\u00e1c y\u1ebfu t\u1ed1 qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t hi\u1ec7u qu\u1ea3 n\u00e0y, c\u00e1c t\u1ed5 ch\u1ee9c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c, t\u1ed1i \u01b0u h\u00f3a k\u1ebft qu\u1ea3 ch\u0103m s\u00f3c b\u1ec7nh nh\u00e2n v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 xu\u1ea5t s\u1eafc trong vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe. Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t hi\u1ec7u qu\u1ea3 g\u00f3p ph\u1ea7n v\u00e0o s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a t\u1ed5 ch\u1ee9c, s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean, s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 mang l\u1ea1i k\u1ebft qu\u1ea3 s\u1ee9c kh\u1ecfe t\u1ed1t h\u01a1n cho c\u00e1c c\u00e1 nh\u00e2n v\u00e0 c\u1ed9ng \u0111\u1ed3ng.<\/span><\/p>\n<p><strong><b>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/ideascale.com\/vi\/viblog\/doi-moi-cham-soc-suc-khoe-la-gi\/\">\u0110\u1ed5i m\u1edbi ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe l\u00e0 g\u00ec?<\/a><\/b><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":82764,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4437],"tags":[4736],"contributor":[4618],"class_list":["post-82763","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-viblog","tag-cham-soc-suc-khoe","contributor-nick-jain-vi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, t\u1ea7m quan tr\u1ecdng v\u00e0 hi\u1ec7u su\u1ea5t hi\u1ec7u qu\u1ea3 c\u1ee7a n\u00f3<\/title>\n<meta name=\"description\" content=\"Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t trong ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 qu\u00e1 tr\u00ecnh theo d\u00f5i, \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c, ph\u00f2ng ban, nh\u00f3m v\u00e0 c\u00e1 nh\u00e2n ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c b\u1ec7nh nh\u00e2n ch\u1ea5t l\u01b0\u1ee3ng cao. 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