S\u1ef1 tham gia c\u1ee7a c\u1ed9ng \u0111\u1ed3ng c\u00f3 th\u1ec3 c\u00f3 nhi\u1ec1u h\u00ecnh th\u1ee9c kh\u00e1c nhau, t\u00f9y thu\u1ed9c v\u00e0o m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c ho\u1eb7c th\u01b0\u01a1ng hi\u1ec7u v\u00e0 t\u00ednh ch\u1ea5t c\u1ee7a c\u1ed9ng \u0111\u1ed3ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 s\u1ef1 tham gia c\u1ee7a c\u1ed9ng \u0111\u1ed3ng trong c\u00e1c b\u1ed1i c\u1ea3nh kh\u00e1c nhau:<\/span><\/p>\n1. Kh\u1ea3o s\u00e1t v\u00e0 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/b><\/p>\n
Ti\u1ebfn h\u00e0nh kh\u1ea3o s\u00e1t th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ef1 h\u00e0i l\u00f2ng chung c\u1ee7a kh\u00e1ch h\u00e0ng. <\/span>Th\u1ef1c hi\u1ec7n c\u00e1c thay \u0111\u1ed5i d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 truy\u1ec1n \u0111\u1ea1t nh\u1eefng thay \u0111\u1ed5i n\u00e0y t\u1edbi c\u1ed9ng \u0111\u1ed3ng.<\/span><\/p>\n2. Ch\u01b0\u01a1ng tr\u00ecnh ti\u1ebfp c\u1eadn c\u1ed9ng \u0111\u1ed3ng:<\/b><\/p>\n
Kh\u1edfi x\u01b0\u1edbng c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh d\u1ecbch v\u1ee5 c\u1ed9ng \u0111\u1ed3ng ho\u1eb7c ti\u1ebfp c\u1eadn c\u1ed9ng \u0111\u1ed3ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft nhu c\u1ea7u \u0111\u1ecba ph\u01b0\u01a1ng. <\/span>H\u1ee3p t\u00e1c v\u1edbi c\u00e1c t\u1ed5 ch\u1ee9c ho\u1eb7c t\u1ed5 ch\u1ee9c phi l\u1ee3i nhu\u1eadn \u1edf \u0111\u1ecba ph\u01b0\u01a1ng v\u00ec l\u1ee3i \u00edch chung.<\/span><\/p>\n3. Di\u1ec5n \u0111\u00e0n v\u00e0 c\u1ed9ng \u0111\u1ed3ng tr\u1ef1c tuy\u1ebfn:<\/b><\/p>\n
T\u1ea1o v\u00e0 tham gia c\u00e1c di\u1ec5n \u0111\u00e0n ho\u1eb7c nh\u00f3m th\u1ea3o lu\u1eadn tr\u1ef1c tuy\u1ebfn li\u00ean quan \u0111\u1ebfn th\u01b0\u01a1ng hi\u1ec7u ho\u1eb7c ng\u00e0nh ngh\u1ec1. <\/span>T\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho c\u00e1c phi\u00ean h\u1ecfi \u0111\u00e1p ho\u1eb7c h\u1ed9i \u0111\u1ed3ng chuy\u00ean gia trong c\u1ed9ng \u0111\u1ed3ng tr\u1ef1c tuy\u1ebfn.<\/span><\/p>\n4. S\u00e1ng ki\u1ebfn \u200b\u200bgi\u00e1o d\u1ee5c:<\/b><\/p>\n
T\u1ed5 ch\u1ee9c h\u1ed9i th\u1ea3o tr\u00ean web ho\u1eb7c h\u1ed9i th\u1ea3o \u0111\u1ec3 gi\u00e1o d\u1ee5c c\u1ed9ng \u0111\u1ed3ng v\u1ec1 c\u00e1c ch\u1ee7 \u0111\u1ec1 li\u00ean quan. <\/span>T\u1ea1o v\u00e0 ph\u1ed5 bi\u1ebfn n\u1ed9i dung gi\u00e1o d\u1ee5c, bao g\u1ed3m c\u00e1c m\u1ee5c blog, b\u00e0i vi\u1ebft ho\u1eb7c video.<\/span><\/p>\n5. Quan h\u1ec7 \u0111\u1ed1i t\u00e1c \u0111\u1ecba ph\u01b0\u01a1ng:<\/b><\/p>\n
H\u1ee3p t\u00e1c v\u1edbi c\u00e1c doanh nghi\u1ec7p \u0111\u1ecba ph\u01b0\u01a1ng ho\u1eb7c nh\u1eefng ng\u01b0\u1eddi c\u00f3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ec3 qu\u1ea3ng c\u00e1o ch\u00e9o l\u1eabn nhau. <\/span>Tham gia v\u00e0o c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bchung mang l\u1ea1i l\u1ee3i \u00edch cho c\u1ea3 th\u01b0\u01a1ng hi\u1ec7u v\u00e0 c\u1ed9ng \u0111\u1ed3ng \u0111\u1ecba ph\u01b0\u01a1ng.<\/span><\/p>\n6. S\u1ef1 tham gia c\u1ee7a nh\u00e2n vi\u00ean:<\/b><\/p>\n
Khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean t\u00ecnh nguy\u1ec7n tham gia c\u00e1c d\u1ef1 \u00e1n c\u1ed9ng \u0111\u1ed3ng. <\/span>Th\u1ec3 hi\u1ec7n s\u1ef1 tham gia c\u1ee7a nh\u00e2n vi\u00ean v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ed9ng \u0111\u1ed3ng th\u00f4ng qua ho\u1ea1t \u0111\u1ed9ng truy\u1ec1n th\u00f4ng c\u1ee7a c\u00f4ng ty.<\/span><\/p>\n7. Ban c\u1ed1 v\u1ea5n c\u1ed9ng \u0111\u1ed3ng:<\/b><\/p>\n
Th\u00e0nh l\u1eadp ban c\u1ed1 v\u1ea5n ho\u1eb7c nh\u00f3m t\u1eadp trung \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin chuy\u00ean s\u00e2u v\u00e0 \u00fd ki\u1ebfn \u200b\u200bt\u1eeb c\u1ed9ng \u0111\u1ed3ng. <\/span>T\u00ecm ki\u1ebfm \u00fd ki\u1ebfn \u200b\u200b\u0111\u00f3ng g\u00f3p t\u1eeb c\u00e1c th\u00e0nh vi\u00ean c\u1ed9ng \u0111\u1ed3ng v\u1ec1 qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh.<\/span><\/p>\nNh\u1eefng v\u00ed d\u1ee5 n\u00e0y minh h\u1ecda nh\u1eefng c\u00e1ch \u0111a d\u1ea1ng m\u00e0 t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u1ed9ng \u0111\u1ed3ng c\u1ee7a h\u1ecd. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ch\u1ecdn c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ph\u00f9 h\u1ee3p v\u1edbi gi\u00e1 tr\u1ecb c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u, nhu c\u1ea7u c\u1ee7a c\u1ed9ng \u0111\u1ed3ng v\u00e0 m\u1ee5c ti\u00eau chung c\u1ee7a n\u1ed7 l\u1ef1c t\u01b0\u01a1ng t\u00e1c. S\u1ef1 tham gia hi\u1ec7u qu\u1ea3 c\u1ee7a c\u1ed9ng \u0111\u1ed3ng l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c \u0111\u00f2i h\u1ecfi s\u1ef1 quan t\u00e2m th\u1ef1c s\u1ef1, s\u1ef1 ph\u1ea3n h\u1ed3i v\u00e0 cam k\u1ebft x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec c\u00e1c m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c.<\/span><\/p>\n10 m\u00f4 h\u00ecnh g\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng to\u00e0n di\u1ec7n<\/h2>\n
M\u00f4 h\u00ecnh g\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng cung c\u1ea5p m\u1ed9t khu\u00f4n kh\u1ed5 c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 c\u00e1c t\u1ed5 ch\u1ee9c l\u1eadp k\u1ebf ho\u1ea1ch, th\u1ef1c hi\u1ec7n v\u00e0 \u0111\u00e1nh gi\u00e1 c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bg\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng c\u1ee7a h\u1ecd. M\u1eb7c d\u00f9 c\u00e1c m\u00f4 h\u00ecnh c\u1ee5 th\u1ec3 c\u00f3 th\u1ec3 kh\u00e1c nhau nh\u01b0ng d\u01b0\u1edbi \u0111\u00e2y l\u00e0 t\u00f3m t\u1eaft chung v\u1ec1 m\u00f4 h\u00ecnh g\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng:<\/span><\/p>\n1. \u0110\u00e1nh gi\u00e1 v\u00e0 hi\u1ec3u bi\u1ebft:<\/b><\/p>\n\n- X\u00e1c \u0111\u1ecbnh c\u00e1c b\u00ean li\u00ean quan: X\u00e1c \u0111\u1ecbnh ai l\u00e0 b\u00ean li\u00ean quan ch\u00ednh trong c\u1ed9ng \u0111\u1ed3ng, bao g\u1ed3m ng\u01b0\u1eddi d\u00e2n, t\u1ed5 ch\u1ee9c \u0111\u1ecba ph\u01b0\u01a1ng, doanh nghi\u1ec7p v\u00e0 c\u00e1c nh\u00f3m li\u00ean quan kh\u00e1c.<\/span><\/li>\n
- Hi\u1ec3u nhu c\u1ea7u c\u1ee7a c\u1ed9ng \u0111\u1ed3ng: Ti\u1ebfn h\u00e0nh kh\u1ea3o s\u00e1t, ph\u1ecfng v\u1ea5n ho\u1eb7c nh\u00f3m t\u1eadp trung \u0111\u1ec3 hi\u1ec3u nhu c\u1ea7u, m\u1ed1i quan t\u00e2m v\u00e0 \u01b0u ti\u00ean c\u1ee7a c\u1ed9ng \u0111\u1ed3ng.<\/span><\/li>\n<\/ul>\n
2. Thi\u1ebft l\u1eadp m\u1ee5c ti\u00eau:<\/b><\/p>\n\n- X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau: Tr\u00ecnh b\u00e0y r\u00f5 r\u00e0ng c\u00e1c m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a s\u00e1ng ki\u1ebfn \u200b\u200bg\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng. Nh\u1eefng m\u1ee5c ti\u00eau n\u00e0y ph\u1ea3i ph\u00f9 h\u1ee3p v\u1edbi c\u1ea3 m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 nhu c\u1ea7u c\u1ee7a c\u1ed9ng \u0111\u1ed3ng.<\/span><\/li>\n<\/ul>\n
3. Ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c:<\/b><\/p>\n\n- Ch\u1ecdn chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c: Ch\u1ecdn chi\u1ebfn l\u01b0\u1ee3c ph\u00f9 h\u1ee3p d\u1ef1a tr\u00ean m\u1ee5c ti\u00eau v\u00e0 t\u00ednh ch\u1ea5t c\u1ee7a c\u1ed9ng \u0111\u1ed3ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m c\u00e1c chi\u1ebfn d\u1ecbch truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i, s\u1ef1 ki\u1ec7n, ch\u01b0\u01a1ng tr\u00ecnh gi\u00e1o d\u1ee5c ho\u1eb7c quan h\u1ec7 \u0111\u1ed1i t\u00e1c.<\/span><\/li>\n
- T\u1ea1o K\u1ebf ho\u1ea1ch H\u00e0nh \u0111\u1ed9ng: X\u00e2y d\u1ef1ng m\u1ed9t k\u1ebf ho\u1ea1ch chi ti\u1ebft n\u00eau r\u00f5 c\u00e1c ho\u1ea1t \u0111\u1ed9ng, m\u1ed1c th\u1eddi gian v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee5 th\u1ec3.<\/span><\/li>\n<\/ul>\n
4. Th\u1ef1c hi\u1ec7n:<\/b><\/p>\n\n- Th\u1ef1c hi\u1ec7n K\u1ebf ho\u1ea1ch: Tri\u1ec3n khai c\u00e1c ho\u1ea1t \u0111\u1ed9ng g\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng theo k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng.<\/span><\/li>\n
- K\u00eanh li\u00ean l\u1ea1c: S\u1eed d\u1ee5ng nhi\u1ec1u k\u00eanh li\u00ean l\u1ea1c kh\u00e1c nhau, c\u1ea3 tr\u1ef1c tuy\u1ebfn v\u00e0 ngo\u1ea1i tuy\u1ebfn, \u0111\u1ec3 ti\u1ebfp c\u1eadn v\u00e0 thu h\u00fat s\u1ef1 tham gia c\u1ee7a c\u1ed9ng \u0111\u1ed3ng.<\/span><\/li>\n<\/ul>\n
5. Ph\u1ea3n h\u1ed3i v\u00e0 \u0111i\u1ec1u ch\u1ec9nh:<\/b><\/p>\n\n- Thu th\u1eadp ph\u1ea3n h\u1ed3i: Thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb c\u1ed9ng \u0111\u1ed3ng trong su\u1ed1t qu\u00e1 tr\u00ecnh tham gia. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua kh\u1ea3o s\u00e1t, h\u1ecdp c\u1ed9ng \u0111\u1ed3ng ho\u1eb7c c\u00e1c c\u01a1 ch\u1ebf ph\u1ea3n h\u1ed3i kh\u00e1c.<\/span><\/li>\n
- Chi\u1ebfn l\u01b0\u1ee3c th\u00edch \u1ee9ng: S\u1eed d\u1ee5ng ph\u1ea3n h\u1ed3i nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh c\u00e1c chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c n\u1ebfu c\u1ea7n.<\/span><\/li>\n<\/ul>\n
6. \u0110\u00e1nh gi\u00e1:<\/b><\/p>\n\n- \u0110\u00e1nh gi\u00e1 t\u00e1c \u0111\u1ed9ng: \u0110\u00e1nh gi\u00e1 t\u00e1c \u0111\u1ed9ng c\u1ee7a s\u00e1ng ki\u1ebfn \u200b\u200bg\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng \u0111\u1ed1i v\u1edbi c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 x\u00e1c \u0111\u1ecbnh.<\/span><\/li>\n
- \u0110o l\u01b0\u1eddng k\u1ebft qu\u1ea3: S\u1eed d\u1ee5ng c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) \u0111\u1ec3 \u0111o l\u01b0\u1eddng k\u1ebft qu\u1ea3, ch\u1eb3ng h\u1ea1n nh\u01b0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a c\u1ed9ng \u0111\u1ed3ng t\u0103ng l\u00ean, m\u1ed1i quan h\u1ec7 \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n ho\u1eb7c nh\u1eefng thay \u0111\u1ed5i h\u00e0nh vi c\u1ee5 th\u1ec3.<\/span><\/li>\n<\/ul>\n
7. T\u00e0i li\u1ec7u v\u00e0 b\u00e1o c\u00e1o:<\/b><\/p>\n\n- Ghi l\u1ea1i k\u1ebft qu\u1ea3: Ghi l\u1ea1i k\u1ebft qu\u1ea3, b\u00e0i h\u1ecdc kinh nghi\u1ec7m v\u00e0 m\u1ecdi th\u00e1ch th\u1ee9c g\u1eb7p ph\u1ea3i trong qu\u00e1 tr\u00ecnh s\u00e1ng ki\u1ebfn \u200b\u200bg\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng.<\/span><\/li>\n
- Chia s\u1ebb k\u1ebft qu\u1ea3: Truy\u1ec1n \u0111\u1ea1t k\u1ebft qu\u1ea3 v\u1edbi c\u1ed9ng \u0111\u1ed3ng, c\u00e1c b\u00ean li\u00ean quan v\u00e0 c\u00e1c nh\u00f3m n\u1ed9i b\u1ed9. Th\u00fac \u0111\u1ea9y s\u1ef1 c\u1edfi m\u1edf g\u00f3p ph\u1ea7n thi\u1ebft l\u1eadp ni\u1ec1m tin v\u00e0 tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh.<\/span><\/li>\n<\/ul>\n
8. C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c:<\/b><\/p>\n\n- T\u00ecm hi\u1ec3u v\u00e0 l\u1eb7p l\u1ea1i: S\u1eed d\u1ee5ng nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc thu \u0111\u01b0\u1ee3c t\u1eeb \u0111\u00e1nh gi\u00e1 \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin cho c\u00e1c n\u1ed7 l\u1ef1c g\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng trong t\u01b0\u01a1ng lai.<\/span><\/li>\n
- Chi\u1ebfn l\u01b0\u1ee3c l\u1eb7p l\u1ea1i: \u00c1p d\u1ee5ng c\u00e1c b\u00e0i h\u1ecdc kinh nghi\u1ec7m \u0111\u1ec3 tinh ch\u1ec9nh v\u00e0 c\u1ea3i thi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c cho c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200b\u0111ang di\u1ec5n ra v\u00e0 trong t\u01b0\u01a1ng lai.<\/span><\/li>\n<\/ul>\n
9. T\u00ednh b\u1ec1n v\u1eefng:<\/b><\/p>\n\n- X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i: T\u1eadp trung x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi c\u1ed9ng \u0111\u1ed3ng thay v\u00ec theo \u0111u\u1ed5i l\u1ee3i \u00edch ng\u1eafn h\u1ea1n.<\/span><\/li>\n
- T\u00edch h\u1ee3p v\u00e0o Th\u1ef1c ti\u1ec5n Kinh doanh: T\u00edch h\u1ee3p c\u00e1c nguy\u00ean t\u1eafc g\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng v\u00e0o th\u1ef1c ti\u1ec5n kinh doanh t\u1ed5ng th\u1ec3 c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c cam k\u1ebft li\u00ean t\u1ee5c.<\/span><\/li>\n<\/ul>\n
10. Kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng:<\/b><\/p>\n\n- Lu\u00f4n linh ho\u1ea1t: Nh\u1eadn th\u1ee9c r\u1eb1ng nhu c\u1ea7u v\u00e0 \u0111\u1ed9ng l\u1ef1c c\u1ee7a c\u1ed9ng \u0111\u1ed3ng c\u00f3 th\u1ec3 thay \u0111\u1ed5i theo th\u1eddi gian v\u00e0 s\u1eb5n s\u00e0ng \u0111i\u1ec1u ch\u1ec9nh c\u00e1c chi\u1ebfn l\u01b0\u1ee3c tham gia cho ph\u00f9 h\u1ee3p.<\/span><\/li>\n<\/ul>\n
M\u00f4 h\u00ecnh n\u00e0y cung c\u1ea5p m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 thu h\u00fat s\u1ef1 tham gia c\u1ee7a c\u1ed9ng \u0111\u1ed3ng, nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c hi\u1ec3u bi\u1ebft v\u1ec1 c\u1ed9ng \u0111\u1ed3ng, \u0111\u1eb7t ra c\u00e1c m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng, th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 c\u0169ng nh\u01b0 li\u00ean t\u1ee5c h\u1ecdc h\u1ecfi v\u00e0 th\u00edch nghi. C\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh m\u00f4 h\u00ecnh n\u00e0y cho ph\u00f9 h\u1ee3p v\u1edbi b\u1ed1i c\u1ea3nh v\u00e0 m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 c\u1ee7a m\u00ecnh.<\/span><\/p>\nT\u00ecm hi\u1ec3u th\u00eam: C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c l\u00e0 g\u00ec?<\/a><\/b><\/strong><\/p>\nKhung g\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng<\/h2>\n
Khung g\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 c\u1ea5u tr\u00fac nh\u1eb1m h\u01b0\u1edbng d\u1eabn c\u00e1c t\u1ed5 ch\u1ee9c ph\u00e1t tri\u1ec3n v\u00e0 th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bg\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng. \u0110\u00e2y l\u00e0 m\u1ed9t khu\u00f4n kh\u1ed5 c\u01a1 b\u1ea3n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh cho ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee5 th\u1ec3:<\/span><\/p>\n1. X\u00e1c \u0111\u1ecbnh m\u1ee5c \u0111\u00edch v\u00e0 ph\u1ea1m vi<\/b><\/p>\n
L\u00e0m r\u00f5 m\u1ee5c ti\u00eau: Tr\u00ecnh b\u00e0y r\u00f5 r\u00e0ng m\u1ee5c \u0111\u00edch c\u1ee7a s\u1ef1 tham gia c\u1ee7a c\u1ed9ng \u0111\u1ed3ng. M\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n l\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u g\u00ec? \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m t\u1eeb vi\u1ec7c thu th\u1eadp th\u00f4ng tin \u0111\u1ea7u v\u00e0o \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn vi\u1ec7c th\u00fac \u0111\u1ea9y c\u00e1c m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c.<\/span><\/p>\n2. X\u00e1c \u0111\u1ecbnh c\u00e1c b\u00ean li\u00ean quan<\/b><\/p>\n
Ph\u00e2n t\u00edch c\u00e1c b\u00ean li\u00ean quan: X\u00e1c \u0111\u1ecbnh v\u00e0 ph\u00e2n t\u00edch c\u00e1c b\u00ean li\u00ean quan ch\u00ednh trong c\u1ed9ng \u0111\u1ed3ng. Hi\u1ec3u \u0111\u01b0\u1ee3c m\u1ed1i quan t\u00e2m, m\u1ed1i quan t\u00e2m v\u00e0 \u1ea3nh h\u01b0\u1edfng c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi qu\u00e1 tr\u00ecnh tham gia.<\/span><\/p>\n3. X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7<\/b><\/p>\n
Thi\u1ebft l\u1eadp ni\u1ec1m tin: Ch\u00fa tr\u1ecdng x\u00e2y d\u1ef1ng ni\u1ec1m tin v\u1edbi c\u1ed9ng \u0111\u1ed3ng. \u0110i\u1ec1u n\u00e0y li\u00ean quan \u0111\u1ebfn s\u1ef1 giao ti\u1ebfp minh b\u1ea1ch, s\u1ef1 trung th\u1ef1c v\u00e0 cam k\u1ebft th\u1ef1c s\u1ef1 trong vi\u1ec7c l\u1eafng nghe v\u00e0 ph\u1ea3n h\u1ed3i.<\/span><\/p>\n4. \u0110\u00e1nh gi\u00e1 v\u00e0 l\u1eadp k\u1ebf ho\u1ea1ch<\/b><\/p>\n
\u0110\u00e1nh gi\u00e1 c\u1ed9ng \u0111\u1ed3ng: Ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1 k\u1ef9 l\u01b0\u1ee1ng v\u1ec1 nhu c\u1ea7u, t\u00e0i s\u1ea3n v\u00e0 th\u00e1ch th\u1ee9c c\u1ee7a c\u1ed9ng \u0111\u1ed3ng.<\/span><\/p>\nL\u1eadp k\u1ebf ho\u1ea1ch chi\u1ebfn l\u01b0\u1ee3c: Ph\u00e1t tri\u1ec3n m\u1ed9t k\u1ebf ho\u1ea1ch chi\u1ebfn l\u01b0\u1ee3c v\u1ea1ch ra c\u00e1c m\u1ee5c ti\u00eau, \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau, th\u00f4ng \u0111i\u1ec7p ch\u00ednh v\u00e0 k\u1ebft qu\u1ea3 mong mu\u1ed1n.<\/span><\/p>\n5. Ch\u1ecdn ph\u01b0\u01a1ng th\u1ee9c t\u01b0\u01a1ng t\u00e1c<\/b><\/p>\n
Ch\u1ecdn Ph\u01b0\u01a1ng ph\u00e1p: Ch\u1ecdn ph\u01b0\u01a1ng ph\u00e1p tham gia ph\u00f9 h\u1ee3p d\u1ef1a tr\u00ean t\u00ednh ch\u1ea5t c\u1ee7a c\u1ed9ng \u0111\u1ed3ng v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a s\u00e1ng ki\u1ebfn. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t, cu\u1ed9c h\u1ecdp t\u1ea1i t\u00f2a th\u1ecb ch\u00ednh, nh\u00f3m t\u1eadp trung ho\u1eb7c n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn.<\/span><\/p>\n6. Tri\u1ec3n khai c\u00e1c ho\u1ea1t \u0111\u1ed9ng g\u1eafn k\u1ebft<\/b><\/p>\n
K\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n: Th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c \u0111\u00e3 l\u00ean k\u1ebf ho\u1ea1ch, \u0111\u1ea3m b\u1ea3o ch\u00fang ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c ti\u00eau.<\/span><\/p>\nTh\u00fac \u0111\u1ea9y s\u1ef1 tham gia: T\u00edch c\u1ef1c khuy\u1ebfn kh\u00edch s\u1ef1 tham gia c\u1ee7a c\u1ed9ng \u0111\u1ed3ng th\u00f4ng qua nhi\u1ec1u k\u00eanh kh\u00e1c nhau.<\/span><\/p>\n7. Ph\u1ea3n h\u1ed3i v\u00e0 l\u1eb7p l\u1ea1i<\/b><\/p>\n
Ph\u1ea3n h\u1ed3i li\u00ean t\u1ee5c: Thu th\u1eadp ph\u1ea3n h\u1ed3i trong v\u00e0 sau c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c. S\u1eed d\u1ee5ng ph\u1ea3n h\u1ed3i n\u00e0y \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh v\u00e0 c\u1ea3i ti\u1ebfn c\u00e1c chi\u1ebfn l\u01b0\u1ee3c.<\/span><\/p>\nPh\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn l\u1eb7p l\u1ea1i: H\u00e3y chu\u1ea9n b\u1ecb l\u1eb7p l\u1ea1i c\u00e1c ph\u01b0\u01a1ng ph\u00e1p t\u01b0\u01a1ng t\u00e1c c\u1ee7a b\u1ea1n d\u1ef1a tr\u00ean nhu c\u1ea7u ng\u00e0y c\u00e0ng t\u0103ng v\u00e0 \u0111\u1ed9ng l\u1ef1c c\u1ee7a c\u1ed9ng \u0111\u1ed3ng.<\/span><\/p>\n8. Truy\u1ec1n th\u00f4ng v\u00e0 gi\u00e1o d\u1ee5c<\/b><\/p>\n
K\u1ebf ho\u1ea1ch truy\u1ec1n th\u00f4ng: X\u00e2y d\u1ef1ng m\u1ed9t k\u1ebf ho\u1ea1ch truy\u1ec1n th\u00f4ng n\u00eau r\u00f5 c\u00e1ch th\u1ee9c v\u00e0 th\u1eddi \u0111i\u1ec3m th\u00f4ng tin s\u1ebd \u0111\u01b0\u1ee3c chia s\u1ebb v\u1edbi c\u1ed9ng \u0111\u1ed3ng.<\/span><\/p>\nTh\u00e0nh ph\u1ea7n gi\u00e1o d\u1ee5c: Cung c\u1ea5p th\u00f4ng tin v\u00e0 t\u00e0i nguy\u00ean gi\u00fap gi\u00e1o d\u1ee5c c\u1ed9ng \u0111\u1ed3ng v\u1ec1 c\u00e1c ch\u1ee7 \u0111\u1ec1 li\u00ean quan.<\/span><\/p>\n9. \u0110\u00e1nh gi\u00e1 t\u00e1c \u0111\u1ed9ng<\/b><\/p>\n
\u0110o l\u01b0\u1eddng k\u1ebft qu\u1ea3: \u0110\u00e1nh gi\u00e1 t\u00e1c \u0111\u1ed9ng c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng tham gia \u0111\u1ed1i v\u1edbi c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 x\u00e1c \u0111\u1ecbnh.<\/span><\/p>\nS\u1eed d\u1ee5ng s\u1ed1 li\u1ec7u: S\u1eed d\u1ee5ng s\u1ed1 li\u1ec7u v\u00e0 ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) \u0111\u1ec3 \u0111o l\u01b0\u1eddng th\u00e0nh c\u00f4ng v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n.<\/span><\/p>\n10. T\u00e0i li\u1ec7u v\u00e0 b\u00e1o c\u00e1o<\/b><\/p>\n
Ghi l\u1ea1i k\u1ebft qu\u1ea3: Ghi l\u1ea1i k\u1ebft qu\u1ea3, b\u00e0i h\u1ecdc kinh nghi\u1ec7m v\u00e0 m\u1ecdi th\u00e1ch th\u1ee9c g\u1eb7p ph\u1ea3i trong qu\u00e1 tr\u00ecnh tham gia.<\/span><\/p>\nChia s\u1ebb k\u1ebft qu\u1ea3: Truy\u1ec1n \u0111\u1ea1t k\u1ebft qu\u1ea3 v\u1edbi c\u1ed9ng \u0111\u1ed3ng, c\u00e1c b\u00ean li\u00ean quan v\u00e0 c\u00e1c nh\u00f3m n\u1ed9i b\u1ed9. N\u00eau b\u1eadt nh\u1eefng th\u00e0nh c\u00f4ng v\u00e0 nh\u1eefng l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n.<\/span><\/p>\n11. T\u00ednh b\u1ec1n v\u1eefng v\u00e0 theo d\u00f5i<\/b><\/p>\n
Cam k\u1ebft d\u00e0i h\u1ea1n: Ph\u00e1t tri\u1ec3n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 duy tr\u00ec n\u1ed7 l\u1ef1c g\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng trong th\u1eddi gian d\u00e0i.<\/span><\/p>\nC\u00e1c h\u00e0nh \u0111\u1ed9ng ti\u1ebfp theo: D\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i v\u00e0 k\u1ebft qu\u1ea3, x\u00e1c \u0111\u1ecbnh c\u00e1c h\u00e0nh \u0111\u1ed9ng v\u00e0 cam k\u1ebft ti\u1ebfp theo v\u1edbi c\u1ed9ng \u0111\u1ed3ng.<\/span><\/p>\n12. Kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u00e0 linh ho\u1ea1t<\/b><\/p>\n
Lu\u00f4n linh ho\u1ea1t: Nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c r\u1eb1ng nhu c\u1ea7u v\u00e0 \u0111\u1ed9ng l\u1ef1c c\u1ee7a c\u1ed9ng \u0111\u1ed3ng c\u00f3 th\u1ec3 thay \u0111\u1ed5i theo th\u1eddi gian. H\u00e3y th\u00edch nghi v\u00e0 linh ho\u1ea1t trong c\u00e1ch ti\u1ebfp c\u1eadn c\u1ee7a b\u1ea1n.<\/span><\/p>\nKhung n\u00e0y cung c\u1ea5p m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 h\u1ec7 th\u1ed1ng v\u00e0 to\u00e0n di\u1ec7n \u0111\u1ec3 thu h\u00fat s\u1ef1 tham gia c\u1ee7a c\u1ed9ng \u0111\u1ed3ng, nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c li\u00ean l\u1ea1c li\u00ean t\u1ee5c, kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u00e0 cam k\u1ebft th\u1ef1c s\u1ef1 \u0111\u1ed1i v\u1edbi s\u1ef1 th\u1ecbnh v\u01b0\u1ee3ng c\u1ee7a c\u1ed9ng \u0111\u1ed3ng. C\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh khu\u00f4n kh\u1ed5 n\u00e0y \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, \u0111\u1eb7c \u0111i\u1ec3m c\u1ed9ng \u0111\u1ed3ng v\u00e0 v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c c\u1ee7a h\u1ecd.<\/span><\/p>\nT\u00ecm hi\u1ec3u th\u00eam: T\u01b0 duy \u0111\u1ed5i m\u1edbi l\u00e0 g\u00ec?<\/a><\/b><\/strong><\/p>\n14 chi\u1ebfn l\u01b0\u1ee3c g\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng \u0111\u1ec3 th\u00e0nh c\u00f4ng<\/h2>\n
Chi\u1ebfn l\u01b0\u1ee3c g\u1eafn k\u1ebft c\u1ed9ng \u0111\u1ed3ng c\u00f3 th\u1ec3 c\u00f3 nhi\u1ec1u h\u00ecnh th\u1ee9c kh\u00e1c nhau, t\u00f9y thu\u1ed9c v\u00e0o m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 t\u00ednh ch\u1ea5t c\u1ee7a c\u1ed9ng \u0111\u1ed3ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c c\u1ed9ng \u0111\u1ed3ng hi\u1ec7u qu\u1ea3:<\/span><\/p>\n1. Cu\u1ed9c h\u1ecdp t\u1ea1i T\u00f2a th\u1ecb ch\u00ednh<\/b><\/p>\n
T\u1ed5 ch\u1ee9c c\u00e1c cu\u1ed9c h\u1ecdp t\u1ea1i t\u00f2a th\u1ecb ch\u00ednh th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin c\u1eadp nh\u1eadt, thu th\u1eadp ph\u1ea3n h\u1ed3i v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c m\u1ed1i quan t\u00e2m c\u1ee7a c\u1ed9ng \u0111\u1ed3ng. <\/span>