{"id":82264,"date":"2023-11-30T12:00:38","date_gmt":"2023-11-30T16:00:38","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/doi-moi-chuoi-cung-ung-la-gi\/"},"modified":"2024-06-19T07:38:59","modified_gmt":"2024-06-19T11:38:59","slug":"doi-moi-chuoi-cung-ung-la-gi","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/doi-moi-chuoi-cung-ung-la-gi\/","title":{"rendered":"\u0110\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, v\u00ed d\u1ee5, chi\u1ebfn l\u01b0\u1ee3c, quy tr\u00ecnh v\u00e0 th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong><b>M\u1ee5c l\u1ee5c<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;post_content&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><ul class=\"awb-toc-el__list awb-toc-el__list--0\"><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_What_is_Supply_Chain_Innovation\">What is Supply Chain Innovation?<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Vi_du_ve_oi_moi_chuoi_cung_ung\">V\u00ed d\u1ee5 v\u1ec1 \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Chien_luoc_oi_moi_chuoi_cung_ung\">Chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Cac_buoc_thiet_yeu_trong_qua_trinh_oi\">C\u00e1c b\u01b0\u1edbc thi\u1ebft y\u1ebfu trong qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng<\/a><\/li><li class=\"awb-toc-el__list-item\"><a class=\"awb-toc-el__item-anchor\" href=\"#toc_Cac_phuong_phap_hay_nhat_ve_oi_moi\">C\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t v\u1ec1 \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng b\u1ec1n v\u1eefng<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">What is Supply Chain Innovation?<\/h2>\n<p><span style=\"font-weight: 400;\">\u0110\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c, c\u00f4ng ngh\u1ec7, quy tr\u00ecnh v\u00e0 th\u1ef1c ti\u1ec5n m\u1edbi v\u00e0 c\u1ea3i ti\u1ebfn trong chu\u1ed7i cung \u1ee9ng \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3, gi\u1ea3m chi ph\u00ed, gi\u1ea3m thi\u1ec3u r\u1ee7i ro v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t t\u1ed5ng th\u1ec3. N\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c \u00e1p d\u1ee5ng t\u01b0 duy s\u00e1ng t\u1ea1o v\u00e0 \u00e1p d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi n\u1ed5i \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i li\u00ean quan \u0111\u1ebfn s\u1ea3n xu\u1ea5t, ph\u00e2n ph\u1ed1i v\u00e0 giao h\u00e0ng h\u00f3a ho\u1eb7c d\u1ecbch v\u1ee5.<\/span><\/p>\n<p><b>C\u00e1c th\u00e0nh ph\u1ea7n ch\u00ednh c\u1ee7a \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng bao g\u1ed3m:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00edch h\u1ee3p c\u00f4ng ngh\u1ec7: <\/b><span style=\"font-weight: 400;\">Vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn nh\u01b0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, h\u1ecdc m\u00e1y, Internet v\u1ea1n v\u1eadt (IoT), chu\u1ed7i kh\u1ed1i v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u c\u00f3 th\u1ec3 c\u00e1ch m\u1ea1ng h\u00f3a ho\u1ea1t \u0111\u1ed9ng c\u1ee7a chu\u1ed7i cung \u1ee9ng. Nh\u1eefng c\u00f4ng ngh\u1ec7 n\u00e0y cho ph\u00e9p hi\u1ec3n th\u1ecb theo th\u1eddi gian th\u1ef1c, ph\u00e2n t\u00edch d\u1ef1 \u0111o\u00e1n v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a, gi\u00fap \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t h\u01a1n v\u00e0 quy tr\u00ecnh h\u1ee3p l\u00fd h\u01a1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u: <\/b><span style=\"font-weight: 400;\">Vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00e0 kinh doanh th\u00f4ng minh cho ph\u00e9p c\u00e1c t\u1ed5 ch\u1ee9c thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 gi\u1ea3i th\u00edch kh\u1ed1i l\u01b0\u1ee3ng l\u1edbn d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c t\u1ea1o ra trong to\u00e0n b\u1ed9 chu\u1ed7i cung \u1ee9ng. C\u00e1ch ti\u1ebfp c\u1eadn d\u1ef1a tr\u00ean d\u1eef li\u1ec7u n\u00e0y gi\u00fap \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t, t\u1ed1i \u01b0u h\u00f3a m\u1ee9c t\u1ed3n kho v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c khu v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Blockchain cho t\u00ednh minh b\u1ea1ch v\u00e0 truy xu\u1ea5t ngu\u1ed3n g\u1ed1c: <\/b><span style=\"font-weight: 400;\">C\u00f4ng ngh\u1ec7 chu\u1ed7i kh\u1ed1i t\u0103ng c\u01b0\u1eddng t\u00ednh minh b\u1ea1ch v\u00e0 kh\u1ea3 n\u0103ng truy xu\u1ea5t ngu\u1ed3n g\u1ed1c trong chu\u1ed7i cung \u1ee9ng. N\u00f3 t\u1ea1o ra m\u1ed9t s\u1ed5 c\u00e1i phi t\u1eadp trung v\u00e0 an to\u00e0n \u0111\u1ec3 ghi l\u1ea1i c\u00e1c giao d\u1ecbch, gi\u00fap truy t\u00ecm ngu\u1ed3n g\u1ed1c s\u1ea3n ph\u1ea9m, x\u00e1c minh t\u00ednh x\u00e1c th\u1ef1c v\u00e0 \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh d\u1ec5 d\u00e0ng h\u01a1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>N\u1ec1n t\u1ea3ng v\u00e0 m\u1ea1ng c\u1ed9ng t\u00e1c: <\/b><span style=\"font-weight: 400;\">\u0110\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c n\u1ec1n t\u1ea3ng v\u00e0 m\u1ea1ng l\u01b0\u1edbi h\u1ee3p t\u00e1c k\u1ebft n\u1ed1i c\u00e1c b\u00ean li\u00ean quan kh\u00e1c nhau, bao g\u1ed3m nh\u00e0 cung c\u1ea5p, nh\u00e0 s\u1ea3n xu\u1ea5t, nh\u00e0 ph\u00e2n ph\u1ed1i v\u00e0 nh\u00e0 b\u00e1n l\u1ebb. Nh\u1eefng n\u1ec1n t\u1ea3ng n\u00e0y t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho vi\u1ec7c giao ti\u1ebfp, c\u1ed9ng t\u00e1c v\u00e0 chia s\u1ebb th\u00f4ng tin theo th\u1eddi gian th\u1ef1c, d\u1eabn \u0111\u1ebfn chu\u1ed7i cung \u1ee9ng linh ho\u1ea1t v\u00e0 ph\u1ea3n \u1ee9ng nhanh h\u01a1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Th\u1ef1c h\u00e0nh b\u1ec1n v\u1eefng: <\/b><span style=\"font-weight: 400;\">Th\u1ef1c h\u00e0nh chu\u1ed7i cung \u1ee9ng b\u1ec1n v\u1eefng v\u00e0 th\u00e2n thi\u1ec7n v\u1edbi m\u00f4i tr\u01b0\u1eddng \u0111ang ng\u00e0y c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng. Nh\u1eefng \u0111\u1ed5i m\u1edbi trong l\u0129nh v\u1ef1c n\u00e0y bao g\u1ed3m vi\u1ec7c \u00e1p d\u1ee5ng bao b\u00ec th\u00e2n thi\u1ec7n v\u1edbi m\u00f4i tr\u01b0\u1eddng, t\u1ed1i \u01b0u h\u00f3a c\u00e1c tuy\u1ebfn \u0111\u01b0\u1eddng v\u1eadn chuy\u1ec3n \u0111\u1ec3 gi\u1ea3m l\u01b0\u1ee3ng kh\u00ed th\u1ea3i carbon v\u00e0 t\u00ecm ngu\u1ed3n cung \u1ee9ng nguy\u00ean li\u1ec7u m\u1ed9t c\u00e1ch c\u00f3 tr\u00e1ch nhi\u1ec7m.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Robot v\u00e0 T\u1ef1 \u0111\u1ed9ng h\u00f3a: <\/b><span style=\"font-weight: 400;\">Vi\u1ec7c t\u00edch h\u1ee3p robot v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a trong kho v\u00e0 trung t\u00e2m ph\u00e2n ph\u1ed1i gi\u00fap c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 v\u00e0 \u0111\u1ed9 ch\u00ednh x\u00e1c. H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e1c c\u00f4ng vi\u1ec7c th\u01b0\u1eddng ng\u00e0y nh\u01b0 ph\u00e2n lo\u1ea1i, \u0111\u00f3ng g\u00f3i v\u00e0 qu\u1ea3n l\u00fd h\u00e0ng t\u1ed3n kho, cho ph\u00e9p con ng\u01b0\u1eddi t\u1eadp trung v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng ph\u1ee9c t\u1ea1p v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb gia t\u0103ng h\u01a1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ph\u00e2n t\u00edch d\u1ef1 \u0111o\u00e1n v\u00e0 d\u1ef1 b\u00e1o nhu c\u1ea7u: <\/b><span style=\"font-weight: 400;\">Ph\u00e2n t\u00edch d\u1ef1 \u0111o\u00e1n s\u1eed d\u1ee5ng d\u1eef li\u1ec7u l\u1ecbch s\u1eed v\u00e0 thu\u1eadt to\u00e1n th\u1ed1ng k\u00ea \u0111\u1ec3 d\u1ef1 b\u00e1o ch\u00ednh x\u00e1c nhu c\u1ea7u trong t\u01b0\u01a1ng lai. S\u1ef1 \u0111\u1ed5i m\u1edbi n\u00e0y gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c t\u1ed1i \u01b0u h\u00f3a m\u1ee9c t\u1ed3n kho, gi\u1ea3m t\u00ecnh tr\u1ea1ng h\u1ebft h\u00e0ng ho\u1eb7c t\u1ed3n kho qu\u00e1 m\u1ee9c v\u00e0 n\u00e2ng cao kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng t\u1ed5ng th\u1ec3 c\u1ee7a chu\u1ed7i cung \u1ee9ng.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>In 3D (S\u1ea3n xu\u1ea5t b\u1ed3i \u0111\u1eafp): <\/b><span style=\"font-weight: 400;\">S\u1ea3n xu\u1ea5t b\u1ed3i \u0111\u1eafp, hay in 3D, cho ph\u00e9p s\u1ea3n xu\u1ea5t theo y\u00eau c\u1ea7u v\u00e0 n\u1ed9i \u0111\u1ecba h\u00f3a m\u1ed9t s\u1ed1 th\u00e0nh ph\u1ea7n ho\u1eb7c s\u1ea3n ph\u1ea9m nh\u1ea5t \u0111\u1ecbnh. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u1ea3m th\u1eddi gian th\u1ef1c hi\u1ec7n, gi\u1ea3m thi\u1ec3u l\u00e3ng ph\u00ed v\u00e0 mang l\u1ea1i s\u1ef1 linh ho\u1ea1t cao h\u01a1n trong vi\u1ec7c \u0111\u00e1p \u1ee9ng nh\u1eefng thay \u0111\u1ed5i v\u1ec1 nhu c\u1ea7u.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Qu\u1ea3n l\u00fd quan h\u1ec7 nh\u00e0 cung c\u1ea5p (SRM): <\/b><span style=\"font-weight: 400;\">X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 h\u1ee3p t\u00e1c v\u00e0 b\u1ec1n ch\u1eb7t v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p l\u00e0 m\u1ed9t kh\u00eda c\u1ea1nh quan tr\u1ecdng c\u1ee7a \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng. C\u00e1c t\u1ed5 ch\u1ee9c \u0111ang \u0111\u1ea7u t\u01b0 v\u00e0o c\u00f4ng ngh\u1ec7 v\u00e0 th\u1ef1c ti\u1ec5n nh\u1eb1m n\u00e2ng cao kh\u1ea3 n\u0103ng giao ti\u1ebfp, kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb v\u00e0 h\u1ee3p t\u00e1c v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p c\u1ee7a h\u1ecd \u0111\u1ec3 c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i t\u1ed5ng th\u1ec3 c\u1ee7a chu\u1ed7i cung \u1ee9ng.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c v\u00e0 th\u1ef1c h\u00e0nh tinh g\u1ecdn: <\/b><span style=\"font-weight: 400;\">\u0110\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng c\u0169ng li\u00ean quan \u0111\u1ebfn vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c nh\u01b0 Lean ho\u1eb7c Six Sigma. Nh\u1eefng c\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch lo\u1ea1i b\u1ecf l\u00e3ng ph\u00ed, t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 t\u1ed5ng th\u1ec3 trong to\u00e0n b\u1ed9 chu\u1ed7i cung \u1ee9ng.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">V\u1ec1 b\u1ea3n ch\u1ea5t, \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh n\u0103ng \u0111\u1ed9ng nh\u1eb1m t\u00ecm c\u00e1ch t\u1eadn d\u1ee5ng c\u00f4ng ngh\u1ec7, d\u1eef li\u1ec7u v\u00e0 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t \u0111\u1ec3 t\u1ea1o ra chu\u1ed7i cung \u1ee9ng linh ho\u1ea1t, linh ho\u1ea1t v\u00e0 b\u1ec1n v\u1eefng h\u01a1n. C\u00e1c t\u1ed5 ch\u1ee9c \u00e1p d\u1ee5ng \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng s\u1ebd c\u00f3 v\u1ecb th\u1ebf t\u1ed1t h\u01a1n \u0111\u1ec3 v\u01b0\u1ee3t qua s\u1ef1 ph\u1ee9c t\u1ea1p c\u1ee7a m\u00f4i tr\u01b0\u1eddng kinh doanh hi\u1ec7n \u0111\u1ea1i v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c l\u1ee3i th\u1ebf c\u1ea1nh tranh.<\/span><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">V\u00ed d\u1ee5 v\u1ec1 \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng<\/h2>\n<p><span style=\"font-weight: 400;\">\u0110\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng bao g\u1ed3m m\u1ed9t lo\u1ea1t c\u00e1c th\u1ef1c ti\u1ec5n v\u00e0 c\u00f4ng ngh\u1ec7 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh, n\u00e2ng cao hi\u1ec7u qu\u1ea3 v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t t\u1ed5ng th\u1ec3. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng:<\/span><\/p>\n<p><b>1. Blockchain mang l\u1ea1i s\u1ef1 minh b\u1ea1ch<\/b><\/p>\n<p><span style=\"font-weight: 400;\">C\u00f4ng ngh\u1ec7 chu\u1ed7i kh\u1ed1i \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ea1o ra c\u00e1c b\u1ea3n ghi giao d\u1ecbch an to\u00e0n, minh b\u1ea1ch v\u00e0 kh\u00f4ng th\u1ec3 thay \u0111\u1ed5i trong chu\u1ed7i cung \u1ee9ng. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o kh\u1ea3 n\u0103ng truy xu\u1ea5t ngu\u1ed3n g\u1ed1c c\u1ee7a s\u1ea3n ph\u1ea9m, gi\u1ea3m nguy c\u01a1 gian l\u1eadn v\u00e0 t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb v\u1ec1 qu\u00e1 tr\u00ecnh di chuy\u1ec3n c\u1ee7a h\u00e0ng h\u00f3a. Ch\u1eb3ng h\u1ea1n, Walmart \u0111\u00e3 tri\u1ec3n khai blockchain \u0111\u1ec3 theo d\u00f5i ngu\u1ed3n g\u1ed1c v\u00e0 h\u00e0nh tr\u00ecnh c\u1ee7a c\u00e1c s\u1ea3n ph\u1ea9m th\u1ef1c ph\u1ea9m t\u1eeb trang tr\u1ea1i \u0111\u1ebfn c\u1eeda h\u00e0ng.<\/span><\/p>\n<p><b>2. C\u1ea3m bi\u1ebfn Internet v\u1ea1n v\u1eadt (IoT)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">C\u1ea3m bi\u1ebfn IoT \u0111\u01b0\u1ee3c tri\u1ec3n khai \u0111\u1ec3 gi\u00e1m s\u00e1t v\u00e0 thu th\u1eadp d\u1eef li\u1ec7u th\u1eddi gian th\u1ef1c v\u1ec1 c\u00e1c kh\u00eda c\u1ea1nh kh\u00e1c nhau c\u1ee7a chu\u1ed7i cung \u1ee9ng, ch\u1eb3ng h\u1ea1n nh\u01b0 nhi\u1ec7t \u0111\u1ed9, \u0111\u1ed9 \u1ea9m v\u00e0 v\u1ecb tr\u00ed. Th\u00f4ng tin n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 t\u00ednh to\u00e0n v\u1eb9n c\u1ee7a s\u1ea3n ph\u1ea9m trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n. C\u00e1c c\u00f4ng ty nh\u01b0 Maersk s\u1eed d\u1ee5ng IoT \u0111\u1ec3 theo d\u00f5i t\u00ecnh tr\u1ea1ng v\u1eadn chuy\u1ec3n container v\u00e0 t\u00ecnh tr\u1ea1ng h\u00e0ng h\u00f3a \u0111ang v\u1eadn chuy\u1ec3n.<\/span><\/p>\n<p><b>3. Ph\u00e2n t\u00edch d\u1ef1 \u0111o\u00e1n \u0111\u1ec3 d\u1ef1 b\u00e1o nhu c\u1ea7u<\/b><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch d\u1ef1 \u0111o\u00e1n t\u1eadn d\u1ee5ng d\u1eef li\u1ec7u v\u00e0 thu\u1eadt to\u00e1n l\u1ecbch s\u1eed \u0111\u1ec3 d\u1ef1 b\u00e1o nhu c\u1ea7u ch\u00ednh x\u00e1c h\u01a1n. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p c\u00e1c c\u00f4ng ty t\u1ed1i \u01b0u h\u00f3a m\u1ee9c t\u1ed3n kho, gi\u1ea3m t\u00ecnh tr\u1ea1ng t\u1ed3n kho v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 t\u1ed5ng th\u1ec3 c\u1ee7a chu\u1ed7i cung \u1ee9ng. V\u00ed d\u1ee5: Amazon s\u1eed d\u1ee5ng c\u00e1c ph\u00e2n t\u00edch d\u1ef1 \u0111o\u00e1n ph\u1ee9c t\u1ea1p \u0111\u1ec3 d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd h\u00e0ng t\u1ed3n kho m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\n<p><b>4. T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u1eb1ng robot (RPA)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Robot v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong c\u00e1c nh\u00e0 kho v\u00e0 trung t\u00e2m ph\u00e2n ph\u1ed1i \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c c\u00f4ng vi\u1ec7c th\u01b0\u1eddng ng\u00e0y nh\u01b0 l\u1ea5y h\u00e0ng, \u0111\u00f3ng g\u00f3i v\u00e0 ph\u00e2n lo\u1ea1i. Vi\u1ec7c Amazon s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng robot trong c\u00e1c trung t\u00e2m x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng c\u1ee7a m\u00ecnh l\u00e0 m\u1ed9t v\u00ed d\u1ee5 \u0111\u00e1ng ch\u00fa \u00fd, gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u00e0 gi\u1ea3m th\u1eddi gian x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng.<\/span><\/p>\n<p><b>5. In 3D (S\u1ea3n xu\u1ea5t b\u1ed3i \u0111\u1eafp)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In 3D cho ph\u00e9p s\u1ea3n xu\u1ea5t theo y\u00eau c\u1ea7u v\u00e0 n\u1ed9i \u0111\u1ecba h\u00f3a m\u1ed9t s\u1ed1 th\u00e0nh ph\u1ea7n ho\u1eb7c s\u1ea3n ph\u1ea9m nh\u1ea5t \u0111\u1ecbnh, gi\u1ea3m th\u1eddi gian th\u1ef1c hi\u1ec7n v\u00e0 gi\u1ea3m thi\u1ec3u nhu c\u1ea7u t\u1ed3n kho nhi\u1ec1u. C\u00e1c c\u00f4ng ty nh\u01b0 General Electric s\u1eed d\u1ee5ng in 3D \u0111\u1ec3 s\u1ea3n xu\u1ea5t c\u00e1c b\u1ed9 ph\u1eadn m\u00e1y bay ph\u1ee9c t\u1ea1p, c\u1ea3i thi\u1ec7n t\u00ednh linh ho\u1ea1t v\u00e0 kh\u1ea3 n\u0103ng ph\u1ea3n h\u1ed3i c\u1ee7a chu\u1ed7i cung \u1ee9ng.<\/span><\/p>\n<p><b>6. N\u1ec1n t\u1ea3ng v\u00e0 m\u1ea1ng c\u1ed9ng t\u00e1c<\/b><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c n\u1ec1n t\u1ea3ng c\u1ed9ng t\u00e1c, ch\u1eb3ng h\u1ea1n nh\u01b0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho vi\u1ec7c li\u00ean l\u1ea1c v\u00e0 c\u1ed9ng t\u00e1c theo th\u1eddi gian th\u1ef1c gi\u1eefa c\u00e1c b\u00ean li\u00ean quan kh\u00e1c nhau trong chu\u1ed7i cung \u1ee9ng. V\u00ed d\u1ee5, n\u1ec1n t\u1ea3ng Chu\u1ed7i cung \u1ee9ng Sterling c\u1ee7a IBM cho ph\u00e9p hi\u1ec3n th\u1ecb v\u00e0 c\u1ed9ng t\u00e1c t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i tr\u00ean m\u1ea1ng chu\u1ed7i cung \u1ee9ng.<\/span><\/p>\n<p><b>7. Th\u1ef1c t\u1ebf t\u0103ng c\u01b0\u1eddng (AR) cho ho\u1ea1t \u0111\u1ed9ng kho h\u00e0ng<\/b><\/p>\n<p><span style=\"font-weight: 400;\">AR \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong ho\u1ea1t \u0111\u1ed9ng kho h\u00e0ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n \u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a vi\u1ec7c ch\u1ecdn \u0111\u01a1n h\u00e0ng. C\u00f4ng nh\u00e2n \u0111\u01b0\u1ee3c trang b\u1ecb thi\u1ebft b\u1ecb AR nh\u1eadn \u0111\u01b0\u1ee3c t\u00edn hi\u1ec7u tr\u1ef1c quan v\u00e0 th\u00f4ng tin v\u1ec1 v\u1ecb tr\u00ed c\u1ee7a \u0111\u1ed3 v\u1eadt, gi\u1ea3m sai s\u00f3t v\u00e0 t\u0103ng n\u0103ng su\u1ea5t. DHL \u0111\u00e3 tri\u1ec3n khai k\u00ednh th\u00f4ng minh AR trong kho c\u1ee7a m\u00ecnh \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh th\u1ef1c hi\u1ec7n \u0111\u01a1n h\u00e0ng.<\/span><\/p>\n<p><b>8. Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) \u0111\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch nhu c\u1ea7u<\/b><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c thu\u1eadt to\u00e1n AI \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 ph\u00e2n t\u00edch c\u00e1c t\u1eadp d\u1eef li\u1ec7u l\u1edbn v\u00e0 d\u1ef1 \u0111o\u00e1n c\u00e1c m\u1eabu nhu c\u1ea7u trong t\u01b0\u01a1ng lai ch\u00ednh x\u00e1c h\u01a1n. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p c\u00e1c c\u00f4ng ty \u0111i\u1ec1u ch\u1ec9nh l\u1ecbch tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 m\u1ee9c t\u1ed3n kho \u0111\u1ec3 d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u th\u1ecb tr\u01b0\u1eddng \u0111ang thay \u0111\u1ed5i. V\u00ed d\u1ee5, Nestl\u00e9 s\u1eed d\u1ee5ng AI \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u1eadp k\u1ebf ho\u1ea1ch nhu c\u1ea7u c\u1ee7a m\u00ecnh.<\/span><\/p>\n<p><b>9. \u0110\u1ed5i m\u1edbi v\u1ec1 giao h\u00e0ng ch\u1eb7ng cu\u1ed1i<\/b><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c c\u00f4ng ty \u0111ang kh\u00e1m ph\u00e1 c\u00e1c gi\u1ea3i ph\u00e1p s\u00e1ng t\u1ea1o cho nh\u1eefng th\u00e1ch th\u1ee9c v\u1ec1 giao h\u00e0ng ch\u1eb7ng cu\u1ed1i, bao g\u1ed3m vi\u1ec7c s\u1eed d\u1ee5ng m\u00e1y bay kh\u00f4ng ng\u01b0\u1eddi l\u00e1i v\u00e0 ph\u01b0\u01a1ng ti\u1ec7n giao h\u00e0ng t\u1ef1 \u0111\u1ed9ng. Amazon Prime Air, d\u1ecbch v\u1ee5 giao h\u00e0ng b\u1eb1ng m\u00e1y bay kh\u00f4ng ng\u01b0\u1eddi l\u00e1i, l\u00e0 m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 c\u00e1ch c\u00f4ng ngh\u1ec7 \u0111ang \u0111\u01b0\u1ee3c t\u1eadn d\u1ee5ng \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u1ee7a ho\u1ea1t \u0111\u1ed9ng h\u1eadu c\u1ea7n ch\u1eb7ng cu\u1ed1i.<\/span><\/p>\n<p><b>10. Th\u1ef1c h\u00e0nh xanh v\u00e0 b\u1ec1n v\u1eefng<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng bao g\u1ed3m vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p b\u1ec1n v\u1eefng, ch\u1eb3ng h\u1ea1n nh\u01b0 bao b\u00ec th\u00e2n thi\u1ec7n v\u1edbi m\u00f4i tr\u01b0\u1eddng, ngu\u1ed3n n\u0103ng l\u01b0\u1ee3ng t\u00e1i t\u1ea1o v\u00e0 t\u00ecm ngu\u1ed3n cung \u1ee9ng c\u00f3 tr\u00e1ch nhi\u1ec7m. Unilever, th\u00f4ng qua K\u1ebf ho\u1ea1ch S\u1ed1ng B\u1ec1n v\u1eefng, t\u1eadp trung v\u00e0o ngu\u1ed3n cung \u1ee9ng nguy\u00ean li\u1ec7u th\u00f4 b\u1ec1n v\u1eefng v\u00e0 gi\u1ea3m t\u00e1c \u0111\u1ed9ng m\u00f4i tr\u01b0\u1eddng c\u1ee7a chu\u1ed7i cung \u1ee9ng c\u1ee7a m\u00ecnh.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nh\u1eefng v\u00ed d\u1ee5 n\u00e0y minh h\u1ecda nh\u1eefng c\u00e1ch th\u1ee9c \u0111a d\u1ea1ng m\u00e0 theo \u0111\u00f3 \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng \u0111ang thay \u0111\u1ed5i c\u00e1ch c\u00e1c c\u00f4ng ty qu\u1ea3n l\u00fd v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh chu\u1ed7i cung \u1ee9ng c\u1ee7a h\u1ecd. Vi\u1ec7c \u00e1p d\u1ee5ng nh\u1eefng \u0111\u1ed5i m\u1edbi n\u00e0y gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c duy tr\u00ec t\u00ednh c\u1ea1nh tranh, gi\u1ea3m chi ph\u00ed v\u00e0 \u1ee9ng ph\u00f3 hi\u1ec7u qu\u1ea3 h\u01a1n v\u1edbi nh\u1eefng th\u00e1ch th\u1ee9c n\u0103ng \u0111\u1ed9ng c\u1ee7a th\u1ecb tr\u01b0\u1eddng to\u00e0n c\u1ea7u.<\/span><\/p>\n<p><strong><b>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/ideascale.com\/vi\/viblog\/doi-moi-quy-trinh-kinh-doanh-la-gi\/\">\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh l\u00e0 g\u00ec?<\/a><\/b><\/strong><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">Chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng<\/h2>\n<p><span style=\"font-weight: 400;\">Vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng hi\u1ec7u qu\u1ea3 bao g\u1ed3m vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn s\u00e1ng t\u1ea1o, t\u1eadn d\u1ee5ng c\u00f4ng ngh\u1ec7 v\u00e0 th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ch\u00ednh \u0111\u1ec3 th\u00fac \u0111\u1ea9y \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Quan h\u1ec7 \u0111\u1ed1i t\u00e1c h\u1ee3p t\u00e1c: <\/b><span style=\"font-weight: 400;\">Th\u00fac \u0111\u1ea9y m\u1ed1i quan h\u1ec7 h\u1ee3p t\u00e1c v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p, nh\u00e0 s\u1ea3n xu\u1ea5t, nh\u00e0 ph\u00e2n ph\u1ed1i v\u00e0 c\u00e1c b\u00ean li\u00ean quan kh\u00e1c. Khuy\u1ebfn kh\u00edch giao ti\u1ebfp c\u1edfi m\u1edf v\u00e0 chia s\u1ebb th\u00f4ng tin \u0111\u1ec3 t\u1ea1o ra m\u1ea1ng l\u01b0\u1edbi chu\u1ed7i cung \u1ee9ng li\u00ean k\u1ebft v\u00e0 minh b\u1ea1ch h\u01a1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u00c1p d\u1ee5ng c\u00f4ng ngh\u1ec7: <\/b><span style=\"font-weight: 400;\">N\u1eafm b\u1eaft c\u00e1c c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn nh\u01b0 blockchain, Internet of Things (IoT), tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) v\u00e0 h\u1ecdc m\u00e1y. Nh\u1eefng c\u00f4ng ngh\u1ec7 n\u00e0y c\u00f3 th\u1ec3 cung c\u1ea5p kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb theo th\u1eddi gian th\u1ef1c, t\u0103ng c\u01b0\u1eddng ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u: <\/b><span style=\"font-weight: 400;\">Ph\u00e1t tri\u1ec3n kh\u1ea3 n\u0103ng thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 gi\u1ea3i th\u00edch kh\u1ed1i l\u01b0\u1ee3ng l\u1edbn d\u1eef li\u1ec7u trong to\u00e0n b\u1ed9 chu\u1ed7i cung \u1ee9ng. Tri\u1ec3n khai c\u00e1c c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch d\u1eef li\u1ec7u \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng, m\u00f4 h\u00ecnh nhu c\u1ea7u v\u00e0 hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng, cho ph\u00e9p \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>H\u1ee3p t\u00e1c \u0111a ch\u1ee9c n\u0103ng: <\/b><span style=\"font-weight: 400;\">Khuy\u1ebfn kh\u00edch s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau trong t\u1ed5 ch\u1ee9c, bao g\u1ed3m h\u1eadu c\u1ea7n, mua s\u1eafm, ti\u1ebfp th\u1ecb v\u00e0 t\u00e0i ch\u00ednh. C\u00e1c nh\u00f3m \u0111a ch\u1ee9c n\u0103ng c\u00f3 th\u1ec3 mang l\u1ea1i nh\u1eefng quan \u0111i\u1ec3m \u0111a d\u1ea1ng cho c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200b\u0111\u1ed5i m\u1edbi v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Thi\u1ebft k\u1ebf chu\u1ed7i cung \u1ee9ng linh ho\u1ea1t: <\/b><span style=\"font-weight: 400;\">Thi\u1ebft k\u1ebf chu\u1ed7i cung \u1ee9ng v\u1edbi t\u00ednh linh ho\u1ea1t. Chu\u1ed7i cung \u1ee9ng linh ho\u1ea1t c\u00f3 th\u1ec3 nhanh ch\u00f3ng th\u00edch \u1ee9ng v\u1edbi nh\u1eefng thay \u0111\u1ed5i c\u1ee7a \u0111i\u1ec1u ki\u1ec7n th\u1ecb tr\u01b0\u1eddng, nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c s\u1ef1 gi\u00e1n \u0111o\u1ea1n, \u0111\u1ea3m b\u1ea3o kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng v\u00e0 kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>V\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c: <\/b><span style=\"font-weight: 400;\">Nu\u00f4i d\u01b0\u1ee1ng v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c trong \u0111\u00f3 nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch \u0111\u1ec1 xu\u1ea5t v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c c\u1ea3i ti\u1ebfn quy tr\u00ecnh. Th\u01b0\u1eddng xuy\u00ean xem x\u00e9t v\u00e0 tinh ch\u1ec9nh c\u00e1c quy tr\u00ecnh c\u1ee7a chu\u1ed7i cung \u1ee9ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n t\u1ed1i \u01b0u h\u00f3a.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>L\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m: <\/b><span style=\"font-weight: 400;\">\u01afu ti\u00ean nhu c\u1ea7u v\u00e0 s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng khi thi\u1ebft k\u1ebf c\u00e1c quy tr\u00ecnh chu\u1ed7i cung \u1ee9ng. Hi\u1ec3u h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 s\u1eed d\u1ee5ng th\u00f4ng tin chi ti\u1ebft n\u00e0y \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh chu\u1ed7i cung \u1ee9ng nh\u1eb1m mang l\u1ea1i tr\u1ea3i nghi\u1ec7m v\u00e0 gi\u00e1 tr\u1ecb t\u1ed1t h\u01a1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Th\u1ef1c h\u00e0nh b\u1ec1n v\u1eefng: <\/b><span style=\"font-weight: 400;\">T\u00edch h\u1ee3p t\u00ednh b\u1ec1n v\u1eefng v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a chu\u1ed7i cung \u1ee9ng b\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng c\u00e1c th\u1ef1c h\u00e0nh th\u00e2n thi\u1ec7n v\u1edbi m\u00f4i tr\u01b0\u1eddng, t\u00ecm ngu\u1ed3n cung \u1ee9ng c\u00f3 tr\u00e1ch nhi\u1ec7m v\u00e0 v\u1eadn chuy\u1ec3n ti\u1ebft ki\u1ec7m n\u0103ng l\u01b0\u1ee3ng. Cam k\u1ebft v\u1ec1 t\u00ednh b\u1ec1n v\u1eefng kh\u00f4ng ch\u1ec9 l\u00e0m gi\u1ea3m t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn m\u00f4i tr\u01b0\u1eddng m\u00e0 c\u00f2n c\u00f3 th\u1ec3 t\u1ea1o \u0111\u01b0\u1ee3c ti\u1ebfng vang t\u00edch c\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Chi\u1ebfn l\u01b0\u1ee3c gi\u1ea3m thi\u1ec3u r\u1ee7i ro: <\/b><span style=\"font-weight: 400;\">Ph\u00e1t tri\u1ec3n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd r\u1ee7i ro m\u1ea1nh m\u1ebd \u0111\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng gi\u00e1n \u0111o\u1ea1n ti\u1ec1m \u1ea9n, cho d\u00f9 ch\u00fang c\u00f3 li\u00ean quan \u0111\u1ebfn c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u1ecba ch\u00ednh tr\u1ecb, thi\u00ean tai hay s\u1ef1 ph\u1ee5 thu\u1ed9c v\u00e0o chu\u1ed7i cung \u1ee9ng. \u0110a d\u1ea1ng h\u00f3a nh\u00e0 cung c\u1ea5p, \u0111\u00e1nh gi\u00e1 c\u00e1c l\u1ed7 h\u1ed5ng v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c k\u1ebf ho\u1ea1ch d\u1ef1 ph\u00f2ng.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>\u0110\u1ea7u t\u01b0 v\u00e0o nh\u00e2n t\u00e0i v\u00e0 \u0111\u00e0o t\u1ea1o: <\/b><span style=\"font-weight: 400;\">\u0110\u1ea7u t\u01b0 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn \u200b\u200bth\u1ee9c c\u1ee7a c\u00e1c chuy\u00ean gia chu\u1ed7i cung \u1ee9ng. C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o v\u00e0 s\u00e1ng ki\u1ebfn \u200b\u200bph\u00e1t tri\u1ec3n t\u00e0i n\u0103ng c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng \u0111\u01b0\u1ee3c trang b\u1ecb \u0111\u1ec3 t\u1eadn d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi v\u00e0 \u0111\u00f3ng g\u00f3p v\u00e0o c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ed5i m\u1edbi.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Gia c\u00f4ng ph\u1ea7n m\u1ec1m v\u00e0 quan h\u1ec7 \u0111\u1ed1i t\u00e1c chi\u1ebfn l\u01b0\u1ee3c: <\/b><span style=\"font-weight: 400;\">Xem x\u00e9t gia c\u00f4ng chi\u1ebfn l\u01b0\u1ee3c ho\u1eb7c h\u1ee3p t\u00e1c v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1eadu c\u1ea7n b\u00ean th\u1ee9 ba, c\u00f4ng ty c\u00f4ng ngh\u1ec7 ho\u1eb7c c\u00e1c t\u1ed5 ch\u1ee9c kh\u00e1c chuy\u00ean v\u1ec1 c\u00e1c kh\u00eda c\u1ea1nh nh\u1ea5t \u0111\u1ecbnh c\u1ee7a chu\u1ed7i cung \u1ee9ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 mang l\u1ea1i chuy\u00ean m\u00f4n v\u00e0 ngu\u1ed3n l\u1ef1c b\u00ean ngo\u00e0i \u0111\u1ec3 th\u00fac \u0111\u1ea9y s\u1ef1 \u0111\u1ed5i m\u1edbi.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>K\u1ebf ho\u1ea1ch chi\u1ebfn d\u1ecbch: <\/b><span style=\"font-weight: 400;\">Ti\u1ebfn h\u00e0nh c\u00e1c b\u00e0i t\u1eadp l\u1eadp k\u1ebf ho\u1ea1ch k\u1ecbch b\u1ea3n \u0111\u1ec3 d\u1ef1 \u0111o\u00e1n nh\u1eefng th\u00e1ch th\u1ee9c v\u00e0 c\u01a1 h\u1ed9i ti\u1ec1m \u1ea9n trong t\u01b0\u01a1ng lai. C\u00e1ch ti\u1ebfp c\u1eadn h\u01b0\u1edbng t\u1edbi t\u01b0\u01a1ng lai n\u00e0y cho ph\u00e9p ch\u1ee7 \u0111\u1ed9ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 ph\u00e1t tri\u1ec3n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 \u0111i\u1ec1u h\u01b0\u1edbng c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00e1c nhau trong t\u01b0\u01a1ng lai.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>C\u00f4ng ngh\u1ec7 song sinh k\u1ef9 thu\u1eadt s\u1ed1: <\/b><span style=\"font-weight: 400;\">Kh\u00e1m ph\u00e1 vi\u1ec7c s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 b\u1ea3n sao k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u1ec3 t\u1ea1o ra c\u00e1c m\u00f4 h\u00ecnh \u1ea3o c\u1ee7a chu\u1ed7i cung \u1ee9ng. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p m\u00f4 ph\u1ecfng v\u00e0 ph\u00e2n t\u00edch c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00e1c nhau, cho ph\u00e9p \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh t\u1ed1t h\u01a1n.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Nguy\u00ean t\u1eafc Lean v\u00e0 Six Sigma: <\/b><span style=\"font-weight: 400;\">\u00c1p d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc Lean v\u00e0 Six Sigma \u0111\u1ec3 lo\u1ea1i b\u1ecf l\u00e3ng ph\u00ed, t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 t\u1ed5ng th\u1ec3. C\u00e1c ph\u01b0\u01a1ng ph\u00e1p c\u1ea3i ti\u1ebfn quy tr\u00ecnh li\u00ean t\u1ee5c c\u00f3 th\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u1ee7a ho\u1ea1t \u0111\u1ed9ng chu\u1ed7i cung \u1ee9ng.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>\u0110\u1ed5i m\u1edbi m\u1edf: <\/b><span style=\"font-weight: 400;\">N\u1eafm b\u1eaft s\u1ef1 \u0111\u1ed5i m\u1edbi m\u1edf b\u1eb1ng c\u00e1ch c\u1ed9ng t\u00e1c v\u1edbi c\u00e1c \u0111\u1ed1i t\u00e1c b\u00ean ngo\u00e0i, c\u00e1c c\u00f4ng ty kh\u1edfi nghi\u1ec7p ho\u1eb7c t\u1ed5 ch\u1ee9c nghi\u00ean c\u1ee9u. S\u1ef1 h\u1ee3p t\u00e1c b\u00ean ngo\u00e0i c\u00f3 th\u1ec3 mang l\u1ea1i nh\u1eefng quan \u0111i\u1ec3m m\u1edbi m\u1ebb v\u00e0 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn nh\u1eefng c\u00f4ng ngh\u1ec7 m\u1edbi m\u00e0 n\u1ed9i b\u1ed9 c\u00f3 th\u1ec3 kh\u00f4ng c\u00f3.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">By incorporating these strategies into your supply chain management approach, you can foster a culture of innovation, enhance operational efficiency, and better position your organization to adapt to the evolving challenges of the global marketplace.<\/span><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">C\u00e1c b\u01b0\u1edbc thi\u1ebft y\u1ebfu trong qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng<\/h2>\n<p><span style=\"font-weight: 400;\">Vi\u1ec7c th\u1ef1c hi\u1ec7n quy tr\u00ecnh \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng bao g\u1ed3m c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 h\u1ec7 th\u1ed1ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh, \u0111\u00e1nh gi\u00e1 v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c \u00fd t\u01b0\u1edfng, c\u00f4ng ngh\u1ec7 v\u00e0 chi\u1ebfn l\u01b0\u1ee3c m\u1edbi trong chu\u1ed7i cung \u1ee9ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 h\u01b0\u1edbng d\u1eabn t\u1eebng b\u01b0\u1edbc v\u1ec1 quy tr\u00ecnh \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng:<\/span><\/p>\n<p><b>B\u01b0\u1edbc 1: X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c ti\u00eau<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Tr\u00ecnh b\u00e0y r\u00f5 r\u00e0ng c\u00e1c m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a s\u00e1ng ki\u1ebfn \u200b\u200b\u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng. X\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) v\u00e0 s\u1ed1 li\u1ec7u s\u1ebd \u0111o l\u01b0\u1eddng s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a n\u1ed7 l\u1ef1c \u0111\u1ed5i m\u1edbi, ch\u1eb3ng h\u1ea1n nh\u01b0 gi\u1ea3m chi ph\u00ed, t\u0103ng hi\u1ec7u qu\u1ea3 ho\u1eb7c c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><b> B\u01b0\u1edbc 2: Th\u00e0nh l\u1eadp nh\u00f3m \u0111a ch\u1ee9c n\u0103ng<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Th\u00e0nh l\u1eadp m\u1ed9t nh\u00f3m \u0111\u1ed5i m\u1edbi \u0111a ch\u1ee9c n\u0103ng bao g\u1ed3m c\u00e1c th\u00e0nh vi\u00ean t\u1eeb nhi\u1ec1u b\u1ed9 ph\u1eadn kh\u00e1c nhau nh\u01b0 h\u1eadu c\u1ea7n, mua s\u1eafm, v\u1eadn h\u00e0nh v\u00e0 c\u00f4ng ngh\u1ec7. Nh\u00f3m n\u00e0y ph\u1ea3i \u0111\u1ea1i di\u1ec7n cho nh\u1eefng quan \u0111i\u1ec3m v\u00e0 chuy\u00ean m\u00f4n \u0111a d\u1ea1ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn to\u00e0n di\u1ec7n.<\/span><\/p>\n<p><b> B\u01b0\u1edbc 3: Qu\u00e9t m\u00f4i tr\u01b0\u1eddng v\u00e0 \u0111o \u0111i\u1ec3m chu\u1ea9n<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ti\u1ebfn h\u00e0nh qu\u00e9t m\u00f4i tr\u01b0\u1eddng c\u1ee7a ng\u00e0nh, xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng v\u00e0 c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi n\u1ed5i. \u0110i\u1ec3m chu\u1ea9n so v\u1edbi c\u00e1c c\u00f4ng ty d\u1eabn \u0111\u1ea7u ng\u00e0nh v\u00e0 \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t v\u00e0 c\u00e1c l\u0129nh v\u1ef1c ti\u1ec1m n\u0103ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n.<\/span><\/p>\n<p><b> B\u01b0\u1edbc 4: T\u1ea1o \u00fd t\u01b0\u1edfng<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Khuy\u1ebfn kh\u00edch vi\u1ec7c t\u1ea1o ra c\u00e1c \u00fd t\u01b0\u1edfng \u0111\u1ed5i m\u1edbi t\u1eeb b\u00ean trong t\u1ed5 ch\u1ee9c. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua c\u00e1c bu\u1ed5i \u0111\u1ed9ng n\u00e3o, h\u1ed9i th\u1ea3o, h\u1ed9p th\u01b0 g\u00f3p \u00fd ho\u1eb7c n\u1ec1n t\u1ea3ng c\u1ed9ng t\u00e1c k\u1ef9 thu\u1eadt s\u1ed1. \u0110\u1ea3m b\u1ea3o r\u1eb1ng nh\u00e2n vi\u00ean \u1edf m\u1ecdi c\u1ea5p \u0111\u1ed9 \u0111\u1ec1u c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c trao quy\u1ec1n \u0111\u1ec3 \u0111\u00f3ng g\u00f3p \u00fd t\u01b0\u1edfng c\u1ee7a m\u00ecnh.<\/span><\/p>\n<p><b> B\u01b0\u1edbc 5: S\u00e0ng l\u1ecdc v\u00e0 \u0111\u00e1nh gi\u00e1<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u00e1nh gi\u00e1 t\u00ednh kh\u1ea3 thi v\u00e0 t\u00e1c \u0111\u1ed9ng ti\u1ec1m t\u00e0ng c\u1ee7a t\u1eebng \u00fd t\u01b0\u1edfng. Xem x\u00e9t c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 chi ph\u00ed, \u0111\u1ed9 ph\u1ee9c t\u1ea1p c\u1ee7a vi\u1ec7c tri\u1ec3n khai, s\u1ef1 ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 l\u1ee3i t\u1ee9c \u0111\u1ea7u t\u01b0 (ROI) d\u1ef1 ki\u1ebfn. \u01afu ti\u00ean c\u00e1c \u00fd t\u01b0\u1edfng d\u1ef1a tr\u00ean t\u1ea7m quan tr\u1ecdng chi\u1ebfn l\u01b0\u1ee3c v\u00e0 t\u00ednh kh\u1ea3 thi c\u1ee7a ch\u00fang.<\/span><\/p>\n<p><b> B\u01b0\u1edbc 6: Nguy\u00ean m\u1eabu v\u00e0 th\u1eed nghi\u1ec7m<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ph\u00e1t tri\u1ec3n nguy\u00ean m\u1eabu ho\u1eb7c s\u1ea3n ph\u1ea9m kh\u1ea3 thi t\u1ed1i thi\u1ec3u (MVP) cho c\u00e1c \u00fd t\u01b0\u1edfng \u0111\u00e3 ch\u1ecdn. Th\u1eed nghi\u1ec7m c\u00e1c nguy\u00ean m\u1eabu n\u00e0y trong m\u00f4i tr\u01b0\u1eddng \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ee9c n\u0103ng, hi\u1ec7u su\u1ea5t v\u00e0 t\u00e1c \u0111\u1ed9ng ti\u1ec1m t\u00e0ng c\u1ee7a ch\u00fang \u0111\u1ed1i v\u1edbi chu\u1ed7i cung \u1ee9ng. Thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb c\u00e1c b\u00ean li\u00ean quan trong giai \u0111o\u1ea1n n\u00e0y.<\/span><\/p>\n<p><b> B\u01b0\u1edbc 7: Tri\u1ec3n khai th\u00ed \u0111i\u1ec3m<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ch\u1ecdn m\u1ed9t t\u1eadp h\u1ee3p con c\u1ee7a chu\u1ed7i cung \u1ee9ng ho\u1eb7c m\u1ed9t \u0111\u1ecba \u0111i\u1ec3m c\u1ee5 th\u1ec3 \u0111\u1ec3 th\u00ed \u0111i\u1ec3m tri\u1ec3n khai \u0111\u1ed5i m\u1edbi \u0111\u00e3 ch\u1ecdn. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p tri\u1ec3n khai \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t nhi\u1ec1u h\u01a1n, cho ph\u00e9p t\u1ed5 ch\u1ee9c h\u1ecdc h\u1ecfi t\u1eeb qu\u00e1 tr\u00ecnh tri\u1ec3n khai ban \u0111\u1ea7u, th\u1ef1c hi\u1ec7n c\u00e1c \u0111i\u1ec1u ch\u1ec9nh v\u00e0 \u0111\u00e1nh gi\u00e1 t\u00e1c \u0111\u1ed9ng trong th\u1ebf gi\u1edbi th\u1ef1c c\u1ee7a \u0111\u1ed5i m\u1edbi.<\/span><\/p>\n<p><b> B\u01b0\u1edbc 8: Thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Trong su\u1ed1t giai \u0111o\u1ea1n th\u1eed nghi\u1ec7m, h\u00e3y thu th\u1eadp d\u1eef li\u1ec7u li\u00ean quan v\u00e0 s\u1ed1 li\u1ec7u hi\u1ec7u su\u1ea5t. Ph\u00e2n t\u00edch d\u1eef li\u1ec7u \u0111\u1ec3 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u1ee7a \u0111\u1ed5i m\u1edbi trong vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 x\u00e1c \u0111\u1ecbnh. S\u1eed d\u1ee5ng ph\u00e2n t\u00edch n\u00e0y \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t v\u1ec1 vi\u1ec7c c\u00f3 n\u00ean m\u1edf r\u1ed9ng quy m\u00f4 \u0111\u1ed5i m\u1edbi hay kh\u00f4ng.<\/span><\/p>\n<p><b> B\u01b0\u1edbc 9: C\u1ea3i ti\u1ebfn l\u1eb7p l\u1ea1i<\/b><\/p>\n<p><span style=\"font-weight: 400;\">D\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i v\u00e0 d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c thu th\u1eadp trong qu\u00e1 tr\u00ecnh th\u00ed \u0111i\u1ec3m, h\u00e3y l\u1eb7p l\u1ea1i v\u00e0 c\u1ea3i ti\u1ebfn \u0111\u1ed5i m\u1edbi. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c \u0111i\u1ec1u ch\u1ec9nh quy tr\u00ecnh, gi\u1ea3i quy\u1ebft c\u00e1c th\u00e1ch th\u1ee9c ho\u1eb7c n\u00e2ng cao c\u00e1c t\u00ednh n\u0103ng \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<p><b> B\u01b0\u1edbc 10: M\u1edf r\u1ed9ng quy m\u00f4<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Sau khi \u0111\u1ed5i m\u1edbi \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh l\u00e0 th\u00e0nh c\u00f4ng trong giai \u0111o\u1ea1n th\u1eed nghi\u1ec7m v\u00e0 m\u1ecdi \u0111i\u1ec1u ch\u1ec9nh c\u1ea7n thi\u1ebft \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n, h\u00e3y m\u1edf r\u1ed9ng quy m\u00f4 tri\u1ec3n khai tr\u00ean to\u00e0n m\u1ea1ng l\u01b0\u1edbi chu\u1ed7i cung \u1ee9ng r\u1ed9ng h\u01a1n. X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n chi ti\u1ebft, truy\u1ec1n \u0111\u1ea1t nh\u1eefng thay \u0111\u1ed5i cho c\u00e1c b\u00ean li\u00ean quan v\u00e0 \u0111\u1ea3m b\u1ea3o \u0111\u00e0o t\u1ea1o v\u00e0 h\u1ed7 tr\u1ee3 \u0111\u1ea7y \u0111\u1ee7 cho nh\u00e2n vi\u00ean.<\/span><\/p>\n<p><b> B\u01b0\u1edbc 11: Gi\u00e1m s\u00e1t v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Th\u1ef1c hi\u1ec7n c\u00e1c c\u01a1 ch\u1ebf \u0111\u1ec3 theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 li\u00ean t\u1ee5c hi\u1ec7u qu\u1ea3 c\u1ee7a \u0111\u1ed5i m\u1edbi. Thi\u1ebft l\u1eadp c\u00e1c v\u00f2ng ph\u1ea3n h\u1ed3i \u0111\u1ec3 n\u1eafm b\u1eaft th\u00f4ng tin chuy\u00ean s\u00e2u t\u1eeb ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i, c\u00e1c b\u00ean li\u00ean quan v\u00e0 d\u1eef li\u1ec7u v\u1eadn h\u00e0nh. Li\u00ean t\u1ee5c t\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i \u0111\u1ec3 c\u1ea3i ti\u1ebfn v\u00e0 s\u00e0ng l\u1ecdc.<\/span><\/p>\n<p><b> B\u01b0\u1edbc 12: Chia s\u1ebb ki\u1ebfn \u200b\u200bth\u1ee9c v\u00e0 giao ti\u1ebfp<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Chia s\u1ebb nh\u1eefng th\u00e0nh c\u00f4ng v\u00e0 b\u00e0i h\u1ecdc r\u00fat ra t\u1eeb qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng trong to\u00e0n t\u1ed5 ch\u1ee9c. Giao ti\u1ebfp l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 duy tr\u00ec t\u00ednh minh b\u1ea1ch v\u00e0 th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn v\u00e0 \u0111\u1ed5i m\u1edbi li\u00ean t\u1ee5c.<\/span><\/p>\n<p><b> B\u01b0\u1edbc 13: \u0110\u00e1nh gi\u00e1 ph\u00e1p l\u00fd v\u00e0 tu\u00e2n th\u1ee7<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng \u0111\u1ed5i m\u1edbi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n tu\u00e2n th\u1ee7 lu\u1eadt ph\u00e1p, quy \u0111\u1ecbnh v\u00e0 ti\u00eau chu\u1ea9n ng\u00e0nh c\u00f3 li\u00ean quan. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m nh\u1eefng c\u00e2n nh\u1eafc li\u00ean quan \u0111\u1ebfn quy\u1ec1n ri\u00eang t\u01b0 d\u1eef li\u1ec7u, c\u00e1c quy \u0111\u1ecbnh v\u1ec1 m\u00f4i tr\u01b0\u1eddng v\u00e0 b\u1ea5t k\u1ef3 y\u00eau c\u1ea7u ph\u00e1p l\u00fd n\u00e0o kh\u00e1c d\u00e0nh ri\u00eang cho ng\u00e0nh ho\u1eb7c khu v\u1ef1c.<\/span><\/p>\n<p><b> B\u01b0\u1edbc 14: T\u00e0i li\u1ec7u v\u00e0 t\u00e0i li\u1ec7u<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ghi l\u1ea1i to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng, bao g\u1ed3m c\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n, c\u00e1c quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u01b0a ra v\u00e0 k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c. T\u00e0i li\u1ec7u n\u00e0y \u0111\u00f3ng vai tr\u00f2 l\u00e0 ngu\u1ed3n t\u00e0i nguy\u00ean qu\u00fd gi\u00e1 cho c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200btrong t\u01b0\u01a1ng lai v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n chuy\u1ec3n giao ki\u1ebfn \u200b\u200bth\u1ee9c trong t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<p><b> B\u01b0\u1edbc 15: V\u00f2ng ph\u1ea3n h\u1ed3i v\u00e0 \u0111\u1ed5i m\u1edbi li\u00ean t\u1ee5c<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Thi\u1ebft l\u1eadp v\u00f2ng ph\u1ea3n h\u1ed3i \u0111\u1ec3 n\u1eafm b\u1eaft nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u00e0 \u00fd t\u01b0\u1edfng li\u00ean t\u1ee5c cho s\u1ef1 \u0111\u1ed5i m\u1edbi li\u00ean t\u1ee5c. Khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean cung c\u1ea5p ph\u1ea3n h\u1ed3i, chia s\u1ebb quan s\u00e1t v\u00e0 \u0111\u1ec1 xu\u1ea5t \u00fd t\u01b0\u1edfng m\u1edbi, t\u1ea1o ra v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c trong chu\u1ed7i cung \u1ee9ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u1eb1ng c\u00e1ch l\u00e0m theo c\u00e1c b\u01b0\u1edbc n\u00e0y, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp m\u1ed9t quy tr\u00ecnh \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng c\u00f3 c\u1ea5u tr\u00fac v\u00e0 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i, cho ph\u00e9p h\u1ecd duy tr\u00ec t\u00ednh c\u1ea1nh tranh, \u1ee9ng ph\u00f3 v\u1edbi nh\u1eefng thay \u0111\u1ed5i c\u1ee7a th\u1ecb tr\u01b0\u1eddng v\u00e0 li\u00ean t\u1ee5c n\u00e2ng cao n\u0103ng l\u1ef1c c\u1ee7a chu\u1ed7i cung \u1ee9ng.<\/span><\/p>\n<p><strong><b>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/ideascale.com\/vi\/viblog\/trai-nghiem-cx-doi-moi-cua-khach-hang-la-gi\/\">\u0110\u1ed5i m\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (CX) l\u00e0 g\u00ec?<\/a><\/b><\/strong><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">C\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t v\u1ec1 \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng b\u1ec1n v\u1eefng<\/h2>\n<p><span style=\"font-weight: 400;\">\u0110\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh n\u0103ng \u0111\u1ed9ng \u0111\u00f2i h\u1ecfi ph\u1ea3i l\u1eadp k\u1ebf ho\u1ea1ch, th\u1ef1c hi\u1ec7n v\u00e0 th\u00edch \u1ee9ng c\u1ea9n th\u1eadn. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn c\u00e1c t\u1ed5 ch\u1ee9c th\u1ef1c hi\u1ec7n \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3:<\/span><\/p>\n<p><b>1. Cam k\u1ebft c\u1ee7a l\u00e3nh \u0111\u1ea1o<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ea3m b\u1ea3o cam k\u1ebft l\u00e3nh \u0111\u1ea1o m\u1ea1nh m\u1ebd v\u00e0 h\u1ed7 tr\u1ee3 cho c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200b\u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng. C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o n\u00ean truy\u1ec1n \u0111\u1ea1t t\u1ea7m quan tr\u1ecdng chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a s\u1ef1 \u0111\u1ed5i m\u1edbi, ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c v\u00e0 \u1ee7ng h\u1ed9 m\u1ed9t n\u1ec1n v\u0103n h\u00f3a coi tr\u1ecdng s\u1ef1 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/span><\/p>\n<p><b>2. H\u1ee3p t\u00e1c \u0111a ch\u1ee9c n\u0103ng<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Th\u00fac \u0111\u1ea9y s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c ph\u00f2ng ban v\u00e0 c\u00e1c b\u00ean li\u00ean quan kh\u00e1c nhau trong t\u1ed5 ch\u1ee9c. C\u00e1ch ti\u1ebfp c\u1eadn \u0111a ch\u1ee9c n\u0103ng \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c quan \u0111i\u1ec3m \u0111a d\u1ea1ng s\u1ebd g\u00f3p ph\u1ea7n v\u00e0o qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi, d\u1eabn \u0111\u1ebfn c\u00e1c gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n h\u01a1n.<\/span><\/p>\n<p><b>3. L\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Lu\u00f4n quan t\u00e2m \u0111\u1ebfn kh\u00e1ch h\u00e0ng cu\u1ed1i c\u00f9ng trong su\u1ed1t qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi. Hi\u1ec3u nhu c\u1ea7u, s\u1edf th\u00edch v\u00e0 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi \u0111i\u1ec1u ch\u1ec9nh c\u00e1c \u0111\u1ed5i m\u1edbi c\u1ee7a chu\u1ed7i cung \u1ee9ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 tr\u1ecb v\u00e0 tr\u1ea3i nghi\u1ec7m n\u00e2ng cao.<\/span><\/p>\n<p><b>4. Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u m\u1ea1nh m\u1ebd<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ea7u t\u01b0 v\u00e0o kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u \u0111\u1ec3 thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 t\u1eadn d\u1ee5ng d\u1eef li\u1ec7u m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. Th\u00f4ng tin chi ti\u1ebft d\u1ef1a tr\u00ean d\u1eef li\u1ec7u cho ph\u00e9p \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t v\u00e0 h\u1ed7 tr\u1ee3 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh c\u1ee7a chu\u1ed7i cung \u1ee9ng.<\/span><\/p>\n<p><b>5. Ph\u01b0\u01a1ng ph\u00e1p linh ho\u1ea1t<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u00c1p d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p linh ho\u1ea1t cho c\u00e1c quy tr\u00ecnh c\u1ee7a chu\u1ed7i cung \u1ee9ng. C\u00e1ch ti\u1ebfp c\u1eadn linh ho\u1ea1t cho ph\u00e9p linh ho\u1ea1t, th\u00edch \u1ee9ng nhanh v\u1edbi nh\u1eefng thay \u0111\u1ed5i v\u00e0 c\u1ea3i ti\u1ebfn l\u1eb7p \u0111i l\u1eb7p l\u1ea1i, nh\u1eefng \u0111i\u1ec1u c\u1ea7n thi\u1ebft trong t\u00ednh ch\u1ea5t n\u0103ng \u0111\u1ed9ng v\u00e0 ph\u1ee9c t\u1ea1p c\u1ee7a ho\u1ea1t \u0111\u1ed9ng chu\u1ed7i cung \u1ee9ng.<\/span><\/p>\n<p><b>6. T\u00edch h\u1ee3p c\u00f4ng ngh\u1ec7<\/b><\/p>\n<p><span style=\"font-weight: 400;\">N\u1eafm b\u1eaft c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi n\u1ed5i nh\u01b0 blockchain, Internet of Things (IoT), tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a. \u0110\u00e1nh gi\u00e1 v\u00e0 \u00e1p d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c, \u0111\u1ed3ng th\u1eddi n\u00e2ng cao hi\u1ec7u qu\u1ea3 v\u00e0 kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb tr\u00ean to\u00e0n chu\u1ed7i cung \u1ee9ng.<\/span><\/p>\n<p><b>7. V\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Nu\u00f4i d\u01b0\u1ee1ng v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c, trong \u0111\u00f3 nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch \u0111\u00f3ng g\u00f3p \u00fd t\u01b0\u1edfng, \u0111\u01b0a ra ph\u1ea3n h\u1ed3i v\u00e0 t\u00edch c\u1ef1c tham gia v\u00e0o c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200b\u0111\u1ed5i m\u1edbi. Ghi nh\u1eadn v\u00e0 khen th\u01b0\u1edfng nh\u1eefng suy ngh\u0129 v\u00e0 \u0111\u00f3ng g\u00f3p s\u00e1ng t\u1ea1o.<\/span><\/p>\n<p><b>8. Ch\u01b0\u01a1ng tr\u00ecnh th\u00ed \u0111i\u1ec3m<\/b><\/p>\n<p><span style=\"font-weight: 400;\">B\u1eaft \u0111\u1ea7u v\u1edbi c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh th\u00ed \u0111i\u1ec3m tr\u01b0\u1edbc khi m\u1edf r\u1ed9ng quy m\u00f4 \u0111\u1ed5i m\u1edbi tr\u00ean to\u00e0n b\u1ed9 chu\u1ed7i cung \u1ee9ng. Phi c\u00f4ng mang \u0111\u1ebfn c\u01a1 h\u1ed9i th\u1eed nghi\u1ec7m v\u00e0 c\u1ea3i ti\u1ebfn c\u00e1c \u00fd t\u01b0\u1edfng m\u1edbi trong m\u00f4i tr\u01b0\u1eddng \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t, gi\u1ea3m thi\u1ec3u r\u1ee7i ro li\u00ean quan \u0111\u1ebfn vi\u1ec7c tri\u1ec3n khai r\u1ed9ng r\u00e3i.<\/span><\/p>\n<p><b>9. H\u1ee3p t\u00e1c v\u1edbi nh\u00e0 cung c\u1ea5p<\/b><\/p>\n<p><span style=\"font-weight: 400;\">H\u1ee3p t\u00e1c ch\u1eb7t ch\u1ebd v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p \u0111\u1ec3 th\u00fac \u0111\u1ea9y s\u1ef1 \u0111\u1ed5i m\u1edbi trong to\u00e0n b\u1ed9 m\u1ea1ng l\u01b0\u1edbi chu\u1ed7i cung \u1ee9ng. M\u1ed1i quan h\u1ec7 h\u1ee3p t\u00e1c v\u00e0 minh b\u1ea1ch v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bchung nh\u1eb1m n\u00e2ng cao hi\u1ec7u qu\u1ea3, gi\u1ea3m chi ph\u00ed v\u00e0 n\u00e2ng cao hi\u1ec7u su\u1ea5t t\u1ed5ng th\u1ec3.<\/span><\/p>\n<p><b>10. Qu\u1ea3n l\u00fd r\u1ee7i ro<\/b><\/p>\n<p><span style=\"font-weight: 400;\">T\u00edch h\u1ee3p c\u00e1c chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd r\u1ee7i ro v\u00e0o c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200b\u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng. X\u00e1c \u0111\u1ecbnh c\u00e1c r\u1ee7i ro ti\u1ec1m \u1ea9n li\u00ean quan \u0111\u1ebfn c\u00f4ng ngh\u1ec7 m\u1edbi ho\u1eb7c thay \u0111\u1ed5i quy tr\u00ecnh v\u00e0 ph\u00e1t tri\u1ec3n c\u00e1c k\u1ebf ho\u1ea1ch gi\u1ea3m thi\u1ec3u \u0111\u1ec3 ch\u1ee7 \u0111\u1ed9ng gi\u1ea3i quy\u1ebft ch\u00fang.<\/span><\/p>\n<p><b>11. \u0110\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ea7u t\u01b0 v\u00e0o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o \u0111\u1ec3 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn \u200b\u200bth\u1ee9c c\u1ee7a c\u00e1c chuy\u00ean gia chu\u1ed7i cung \u1ee9ng. Trang b\u1ecb cho nh\u00e2n vi\u00ean ki\u1ebfn \u200b\u200bth\u1ee9c chuy\u00ean m\u00f4n c\u1ea7n thi\u1ebft \u0111\u1ec3 t\u1eadn d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 v\u00e0 ph\u01b0\u01a1ng ph\u00e1p m\u1edbi m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\n<p><b>12. C\u00e1c s\u1ed1 li\u1ec7u v\u00e0 ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Thi\u1ebft l\u1eadp c\u00e1c s\u1ed1 li\u1ec7u v\u00e0 KPI li\u00ean quan \u0111\u1ec3 \u0111o l\u01b0\u1eddng s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng. Th\u01b0\u1eddng xuy\u00ean theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t d\u1ef1a tr\u00ean c\u00e1c ch\u1ec9 s\u1ed1 n\u00e0y \u0111\u1ec3 theo d\u00f5i t\u00e1c \u0111\u1ed9ng v\u00e0 ROI c\u1ee7a c\u00e1c \u0111\u1ed5i m\u1edbi \u0111\u00e3 th\u1ef1c hi\u1ec7n.<\/span><\/p>\n<p><b>13. Th\u1ef1c h\u00e0nh b\u1ec1n v\u1eefng<\/b><\/p>\n<p><span style=\"font-weight: 400;\">T\u00edch h\u1ee3p c\u00e1c c\u00e2n nh\u1eafc v\u1ec1 t\u00ednh b\u1ec1n v\u1eefng v\u00e0o \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng. Kh\u00e1m ph\u00e1 c\u00e1c ph\u01b0\u01a1ng \u00e1n \u0111\u00f3ng g\u00f3i th\u00e2n thi\u1ec7n v\u1edbi m\u00f4i tr\u01b0\u1eddng, t\u00ecm ngu\u1ed3n cung \u1ee9ng c\u00f3 tr\u00e1ch nhi\u1ec7m v\u00e0 c\u00e1c ph\u01b0\u01a1ng \u00e1n v\u1eadn chuy\u1ec3n ti\u1ebft ki\u1ec7m n\u0103ng l\u01b0\u1ee3ng \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c m\u1ee5c ti\u00eau v\u1ec1 tr\u00e1ch nhi\u1ec7m x\u00e3 h\u1ed9i v\u00e0 m\u00f4i tr\u01b0\u1eddng.<\/span><\/p>\n<p><b>14. Qu\u1ea3n l\u00fd truy\u1ec1n th\u00f4ng v\u00e0 thay \u0111\u1ed5i<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 v\u1edbi c\u00e1c b\u00ean li\u00ean quan \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 hi\u1ec3u bi\u1ebft r\u00f5 r\u00e0ng v\u1ec1 m\u1ee5c ti\u00eau, l\u1ee3i \u00edch v\u00e0 t\u00e1c \u0111\u1ed9ng c\u1ee7a vi\u1ec7c \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng. Th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd thay \u0111\u1ed5i \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ecdi tr\u1edf ng\u1ea1i v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i su\u00f4n s\u1ebb.<\/span><\/p>\n<p><b>15. Tu\u00e2n th\u1ee7 ph\u00e1p lu\u1eadt v\u00e0 quy \u0111\u1ecbnh<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1 k\u1ef9 l\u01b0\u1ee1ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng \u0111\u1ed5i m\u1edbi trong chu\u1ed7i cung \u1ee9ng tu\u00e2n th\u1ee7 lu\u1eadt ph\u00e1p, quy \u0111\u1ecbnh v\u00e0 ti\u00eau chu\u1ea9n ng\u00e0nh c\u00f3 li\u00ean quan. H\u00e3y s\u1edbm xem x\u00e9t c\u00e1c kh\u00eda c\u1ea1nh ph\u00e1p l\u00fd v\u00e0 tu\u00e2n th\u1ee7 trong qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi \u0111\u1ec3 tr\u00e1nh c\u00e1c v\u1ea5n \u0111\u1ec1 sau n\u00e0y.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u1eb1ng c\u00e1ch tu\u00e2n theo nh\u1eefng th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t n\u00e0y, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t khu\u00f4n kh\u1ed5 m\u1ea1nh m\u1ebd cho vi\u1ec7c \u0111\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng nh\u1eb1m n\u00e2ng cao hi\u1ec7u qu\u1ea3, kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i v\u00e0 kh\u1ea3 n\u0103ng c\u1ea1nh tranh trong b\u1ed1i c\u1ea3nh kinh doanh kh\u00f4ng ng\u1eebng ph\u00e1t tri\u1ec3n.<\/span><\/p>\n<p><strong><b>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/ideascale.com\/vi\/viblog\/doi-moi-dich-vu-khach-hang-la-gi\/\">\u0110\u1ed5i m\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/a><\/b><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":82265,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4437],"tags":[],"contributor":[4618],"class_list":["post-82264","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-viblog","contributor-nick-jain-vi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0110\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, v\u00ed d\u1ee5, chi\u1ebfn l\u01b0\u1ee3c, quy tr\u00ecnh v\u00e0 th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t<\/title>\n<meta name=\"description\" content=\"\u0110\u1ed5i m\u1edbi chu\u1ed7i cung \u1ee9ng \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c, c\u00f4ng ngh\u1ec7, quy tr\u00ecnh v\u00e0 th\u1ef1c ti\u1ec5n m\u1edbi v\u00e0 c\u1ea3i ti\u1ebfn trong chu\u1ed7i cung \u1ee9ng \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3, gi\u1ea3m chi ph\u00ed, gi\u1ea3m thi\u1ec3u r\u1ee7i ro v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t t\u1ed5ng th\u1ec3. 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