{"id":82247,"date":"2023-11-30T21:00:45","date_gmt":"2023-12-01T01:00:45","guid":{"rendered":"https:\/\/ideascale.com\/viblog\/doi-moi-quy-trinh-kinh-doanh-la-gi\/"},"modified":"2024-06-19T08:49:57","modified_gmt":"2024-06-19T12:49:57","slug":"doi-moi-quy-trinh-kinh-doanh-la-gi","status":"publish","type":"post","link":"https:\/\/ideascale.com\/vi\/viblog\/doi-moi-quy-trinh-kinh-doanh-la-gi\/","title":{"rendered":"\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh l\u00e0 g\u00ec? Definition, Examples, Process and Best Practices"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong><b>M\u1ee5c l\u1ee5c<\/b><\/strong><\/p>\n<\/div><div class=\"awb-toc-el awb-toc-el--1\" data-awb-toc-id=\"1\" data-awb-toc-options=\"{&quot;allowed_heading_tags&quot;:{&quot;h2&quot;:0},&quot;ignore_headings&quot;:&quot;&quot;,&quot;ignore_headings_words&quot;:&quot;&quot;,&quot;enable_cache&quot;:&quot;yes&quot;,&quot;highlight_current_heading&quot;:&quot;no&quot;,&quot;hide_hidden_titles&quot;:&quot;yes&quot;,&quot;limit_container&quot;:&quot;post_content&quot;,&quot;select_custom_headings&quot;:&quot;&quot;,&quot;icon&quot;:&quot;fa-flag fas&quot;,&quot;counter_type&quot;:&quot;decimal&quot;}\" style=\"--awb-counter-type:counters(awb-toc, &quot;.&quot;, decimal) &quot;. &quot;;\"><div class=\"awb-toc-el__content\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh l\u00e0 g\u00ec?<\/h2>\n<p><span style=\"font-weight: 400;\">\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 nh\u1eefng thay \u0111\u1ed5i quan tr\u1ecdng v\u00e0 mang t\u00ednh bi\u1ebfn \u0111\u1ed5i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ed1i v\u1edbi c\u00e1c quy tr\u00ecnh hi\u1ec7n c\u00f3 trong m\u1ed9t t\u1ed5 ch\u1ee9c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t, hi\u1ec7u qu\u1ea3 v\u00e0 hi\u1ec7u su\u1ea5t kinh doanh t\u1ed5ng th\u1ec3 t\u1ed1t h\u01a1n. N\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c h\u00ecnh dung l\u1ea1i, thi\u1ebft k\u1ebf l\u1ea1i v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c c\u00e1ch th\u1ee9c m\u1edbi \u0111\u1ec3 ti\u1ebfn h\u00e0nh ho\u1ea1t \u0111\u1ed9ng kinh doanh nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c, n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u1ea3m chi ph\u00ed v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c l\u1ee3i th\u1ebf c\u1ea1nh tranh.<\/span><\/p>\n<p><b>C\u00e1c \u0111\u1eb7c \u0111i\u1ec3m ch\u00ednh c\u1ee7a \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh bao g\u1ed3m:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Li\u00ean k\u1ebft chi\u1ebfn l\u01b0\u1ee3c: <\/b><span style=\"font-weight: 400;\">\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c t\u1ed5ng th\u1ec3 c\u1ee7a t\u1ed5 ch\u1ee9c. N\u00f3 t\u1eadp trung v\u00e0o c\u00e1c quy tr\u00ecnh quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng trong kinh doanh v\u00e0 t\u1ea1o s\u1ef1 kh\u00e1c bi\u1ec7t trong c\u1ea1nh tranh.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn to\u00e0n di\u1ec7n: <\/b><span style=\"font-weight: 400;\">Thay v\u00ec th\u1ef1c hi\u1ec7n nh\u1eefng c\u1ea3i ti\u1ebfn ri\u00eang bi\u1ec7t, \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh c\u00f3 c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 to\u00e0n b\u1ed9 chu\u1ed7i gi\u00e1 tr\u1ecb. N\u00f3 xem x\u00e9t c\u00e1c quy tr\u00ecnh t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i v\u00e0 nh\u1eefng thay \u0111\u1ed5i trong m\u1ed9t l\u0129nh v\u1ef1c c\u00f3 th\u1ec3 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn nh\u1eefng l\u0129nh v\u1ef1c kh\u00e1c trong t\u1ed5 ch\u1ee9c nh\u01b0 th\u1ebf n\u00e0o.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>S\u00e1ng t\u1ea1o v\u00e0 t\u01b0\u1edfng t\u01b0\u1ee3ng l\u1ea1i: <\/b><span style=\"font-weight: 400;\">\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh li\u00ean quan \u0111\u1ebfn t\u01b0 duy s\u00e1ng t\u1ea1o v\u00e0 s\u1ef1 s\u1eb5n s\u00e0ng th\u00e1ch th\u1ee9c nh\u1eefng c\u00e1ch l\u00e0m truy\u1ec1n th\u1ed1ng. N\u00f3 khuy\u1ebfn kh\u00edch c\u00e1c t\u1ed5 ch\u1ee9c \u0111\u1eb7t c\u00e2u h\u1ecfi v\u1ec1 c\u00e1c gi\u1ea3 \u0111\u1ecbnh v\u00e0 kh\u00e1m ph\u00e1 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p, c\u00f4ng ngh\u1ec7 v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn m\u1edbi.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>L\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m: <\/b><span style=\"font-weight: 400;\">\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh th\u01b0\u1eddng t\u1eadp trung v\u00e0o vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. N\u00f3 t\u00ecm c\u00e1ch hi\u1ec3u v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n, d\u1eabn \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hi\u1ec7u qu\u1ea3 v\u00e0 t\u1ed1i \u01b0u h\u00f3a: <\/b><span style=\"font-weight: 400;\">M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh l\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c h\u1ee3p l\u00fd h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c, gi\u1ea3m s\u1ef1 d\u01b0 th\u1eeba v\u00e0 k\u1ebft h\u1ee3p c\u00e1c gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a ho\u1eb7c c\u00f4ng ngh\u1ec7 \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00ednh linh ho\u1ea1t v\u00e0 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng: <\/b><span style=\"font-weight: 400;\">\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh nh\u1eb1m m\u1ee5c \u0111\u00edch t\u1ea1o ra c\u00e1c quy tr\u00ecnh linh ho\u1ea1t v\u00e0 th\u00edch \u1ee9ng v\u1edbi s\u1ef1 thay \u0111\u1ed5i. Kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng n\u00e0y r\u1ea5t quan tr\u1ecdng trong m\u00f4i tr\u01b0\u1eddng kinh doanh n\u0103ng \u0111\u1ed9ng, n\u01a1i c\u00e1c t\u1ed5 ch\u1ee9c c\u1ea7n ph\u1ea3n \u1ee9ng nhanh ch\u00f3ng v\u1edbi nh\u1eefng thay \u0111\u1ed5i tr\u00ean th\u1ecb tr\u01b0\u1eddng ho\u1eb7c ng\u00e0nh.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00edch h\u1ee3p c\u00f4ng ngh\u1ec7: <\/b><span style=\"font-weight: 400;\">N\u1eafm b\u1eaft c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi th\u01b0\u1eddng l\u00e0 m\u1ed9t kh\u00eda c\u1ea1nh quan tr\u1ecdng c\u1ee7a \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c tri\u1ec3n khai ph\u1ea7n m\u1ec1m ti\u00ean ti\u1ebfn, ph\u00e2n t\u00edch d\u1eef li\u1ec7u, tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o ho\u1eb7c c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 kh\u00e1c \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 quy tr\u00ecnh v\u00e0 ra quy\u1ebft \u0111\u1ecbnh.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c: <\/b><span style=\"font-weight: 400;\">\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c v\u00e0 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i. C\u00e1c t\u1ed5 ch\u1ee9c n\u00ean \u00e1p d\u1ee5ng v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c, th\u01b0\u1eddng xuy\u00ean \u0111\u00e1nh gi\u00e1 l\u1ea1i v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh \u0111\u1ec3 \u0111\u00f3n \u0111\u1ea7u nh\u1eefng th\u00e1ch th\u1ee9c kinh doanh ng\u00e0y c\u00e0ng gia t\u0103ng.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>H\u1ee3p t\u00e1c \u0111a ch\u1ee9c n\u0103ng: <\/b><span style=\"font-weight: 400;\">S\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c ph\u00f2ng ban v\u00e0 ch\u1ee9c n\u0103ng kh\u00e1c nhau l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh th\u00e0nh c\u00f4ng. N\u00f3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c quan \u0111i\u1ec3m \u0111a d\u1ea1ng g\u00f3p ph\u1ea7n ph\u00e1t tri\u1ec3n v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c quy tr\u00ecnh \u0111\u1ed5i m\u1edbi.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Qu\u1ea3n l\u00fd r\u1ee7i ro: <\/b><span style=\"font-weight: 400;\">Gi\u1ed1ng nh\u01b0 b\u1ea5t k\u1ef3 s\u1ef1 \u0111\u1ed5i m\u1edbi n\u00e0o, lu\u00f4n c\u00f3 nh\u1eefng r\u1ee7i ro c\u1ed1 h\u1eefu khi thay \u0111\u1ed5i c\u00e1c quy tr\u00ecnh \u0111\u00e3 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp. \u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh bao g\u1ed3m c\u00e1c chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd r\u1ee7i ro chu \u0111\u00e1o nh\u1eb1m gi\u1ea3m thi\u1ec3u c\u00e1c t\u00e1c \u0111\u1ed9ng ti\u00eau c\u1ef1c ti\u1ec1m \u1ea9n v\u00e0 \u0111\u1ea3m b\u1ea3o qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i su\u00f4n s\u1ebb.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>S\u1ed1 li\u1ec7u v\u00e0 \u0111o l\u01b0\u1eddng: <\/b><span style=\"font-weight: 400;\">Vi\u1ec7c thi\u1ebft l\u1eadp c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) v\u00e0 s\u1ed1 li\u1ec7u l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p c\u00e1c t\u1ed5 ch\u1ee9c \u0111\u1ecbnh l\u01b0\u1ee3ng t\u00e1c \u0111\u1ed9ng c\u1ee7a nh\u1eefng thay \u0111\u1ed5i v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>S\u1ef1 tham gia c\u1ee7a nh\u00e2n vi\u00ean: <\/b><span style=\"font-weight: 400;\">Vi\u1ec7c thu h\u00fat nh\u00e2n vi\u00ean tham gia v\u00e0o qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft. Nh\u00e2n vi\u00ean th\u01b0\u1eddng l\u00e0 ng\u01b0\u1eddi g\u1ea7n g\u0169i nh\u1ea5t v\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y v\u00e0 c\u00f3 th\u1ec3 cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc c\u0169ng nh\u01b0 ph\u1ea3n h\u1ed3i c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ec3 c\u1ea3i thi\u1ec7n.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>S\u1ef1 thay \u0111\u1ed5i v\u0103n h\u00f3a: <\/b><span style=\"font-weight: 400;\">\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh c\u00f3 th\u1ec3 \u0111\u00f2i h\u1ecfi s\u1ef1 thay \u0111\u1ed5i v\u0103n h\u00f3a trong t\u1ed5 ch\u1ee9c. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c nu\u00f4i d\u01b0\u1ee1ng t\u01b0 duy v\u1ec1 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng, c\u1edfi m\u1edf v\u1edbi s\u1ef1 thay \u0111\u1ed5i v\u00e0 s\u1eb5n s\u00e0ng \u0111\u00f3n nh\u1eadn nh\u1eefng c\u00e1ch l\u00e0m vi\u1ec7c m\u1edbi.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>C\u00e1c c\u00e2n nh\u1eafc v\u1ec1 ph\u00e1p l\u00fd v\u00e0 tu\u00e2n th\u1ee7: <\/b><span style=\"font-weight: 400;\">\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh ph\u1ea3i tu\u00e2n th\u1ee7 c\u00e1c y\u00eau c\u1ea7u ph\u00e1p l\u00fd v\u00e0 quy \u0111\u1ecbnh. C\u00e1c t\u1ed5 ch\u1ee9c c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng thay \u0111\u1ed5i tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n ng\u00e0nh, lu\u1eadt b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u v\u00e0 c\u00e1c quy \u0111\u1ecbnh li\u00ean quan kh\u00e1c.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">B\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 m\u1edf ra nh\u1eefng c\u01a1 h\u1ed9i m\u1edbi, n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u00e0 duy tr\u00ec t\u00ednh c\u1ea1nh tranh trong b\u1ed1i c\u1ea3nh kinh doanh \u0111ang thay \u0111\u1ed5i nhanh ch\u00f3ng.<\/span><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">V\u00ed d\u1ee5 v\u1ec1 \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh<\/h2>\n<p><span style=\"font-weight: 400;\">\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh l\u00e0 vi\u1ec7c h\u00ecnh dung l\u1ea1i v\u00e0 chuy\u1ec3n \u0111\u1ed5i c\u00e1ch c\u00e1c t\u1ed5 ch\u1ee9c ti\u1ebfn h\u00e0nh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 t\u1ed1t h\u01a1n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh trong c\u00e1c ng\u00e0nh kh\u00e1c nhau:<\/span><\/p>\n<p><b>1. Th\u1ef1c h\u00e0nh s\u1ea3n xu\u1ea5t tinh g\u1ecdn<\/b><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c c\u00f4ng ty trong l\u0129nh v\u1ef1c s\u1ea3n xu\u1ea5t \u0111\u00e3 \u00e1p d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc tinh g\u1ecdn \u0111\u1ec3 gi\u1ea3m thi\u1ec3u l\u00e3ng ph\u00ed, t\u1ed1i \u01b0u h\u00f3a s\u1ea3n xu\u1ea5t v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 t\u1ed5ng th\u1ec3. C\u00e1c k\u1ef9 thu\u1eadt nh\u01b0 Kanban, s\u1ea3n xu\u1ea5t \u0110\u00fang l\u00fac (JIT) v\u00e0 l\u1eadp b\u1ea3n \u0111\u1ed3 d\u00f2ng gi\u00e1 tr\u1ecb l\u00e0 nh\u1eefng v\u00ed d\u1ee5 v\u1ec1 \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh trong b\u1ed1i c\u1ea3nh n\u00e0y.<\/span><\/p>\n<p><b>2. T\u00edch h\u1ee3p k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0o ng\u00e2n h\u00e0ng<\/b><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c ng\u00e2n h\u00e0ng v\u00e0 t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh \u0111\u00e3 \u0111\u1ed5i m\u1edbi quy tr\u00ecnh gi\u1edbi thi\u1ec7u c\u1ee7a h\u1ecd b\u1eb1ng c\u00e1ch gi\u1edbi thi\u1ec7u c\u00e1c gi\u1ea3i ph\u00e1p k\u1ef9 thu\u1eadt s\u1ed1. C\u00e1c ph\u01b0\u01a1ng ph\u00e1p m\u1edf t\u00e0i kho\u1ea3n tr\u1ef1c tuy\u1ebfn, ch\u1eef k\u00fd \u0111i\u1ec7n t\u1eed v\u00e0 x\u00e1c minh di \u0111\u1ed9ng gi\u00fap h\u1ee3p l\u00fd h\u00f3a tr\u1ea3i nghi\u1ec7m l\u00e0m quen c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u1ea3m b\u1edbt th\u1ee7 t\u1ee5c gi\u1ea5y t\u1edd v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3.<\/span><\/p>\n<p><b>3. Trung t\u00e2m th\u1ef1c hi\u1ec7n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Nh\u1eefng g\u00e3 kh\u1ed5ng l\u1ed3 th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed \u0111\u00e3 c\u00e1ch m\u1ea1ng h\u00f3a vi\u1ec7c th\u1ef1c hi\u1ec7n \u0111\u01a1n h\u00e0ng v\u1edbi kho h\u00e0ng t\u1ef1 \u0111\u1ed9ng h\u00f3a cao. H\u1ec7 th\u1ed1ng robot, l\u1ea5y h\u00e0ng v\u00e0 \u0111\u00f3ng g\u00f3i t\u1ef1 \u0111\u1ed9ng c\u0169ng nh\u01b0 c\u00f4ng ngh\u1ec7 h\u1eadu c\u1ea7n ti\u00ean ti\u1ebfn \u0111\u00e3 bi\u1ebfn \u0111\u1ed5i c\u00e1c quy tr\u00ecnh kho h\u00e0ng truy\u1ec1n th\u1ed1ng, cho ph\u00e9p x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng nhanh h\u01a1n v\u00e0 ch\u00ednh x\u00e1c h\u01a1n.<\/span><\/p>\n<p><b>4. D\u1ecbch v\u1ee5 y t\u1ebf t\u1eeb xa v\u00e0 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe t\u1eeb xa<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ng\u00e0nh ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe \u0111\u00e3 ch\u1ee9ng ki\u1ebfn \u200b\u200b\u200b\u200bs\u1ef1 thay \u0111\u1ed5i \u0111\u00e1ng k\u1ec3 v\u1edbi vi\u1ec7c t\u00edch h\u1ee3p c\u00e1c d\u1ecbch v\u1ee5 y t\u1ebf t\u1eeb xa v\u00e0 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe t\u1eeb xa. T\u01b0 v\u1ea5n \u1ea3o, thi\u1ebft b\u1ecb gi\u00e1m s\u00e1t t\u1eeb xa v\u00e0 h\u1ed3 s\u01a1 s\u1ee9c kh\u1ecfe k\u1ef9 thu\u1eadt s\u1ed1 th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh nh\u1eb1m c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c cho b\u1ec7nh nh\u00e2n.<\/span><\/p>\n<p><b>5. Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n linh ho\u1ea1t<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ng\u00e0nh c\u00f4ng nghi\u1ec7p ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m \u0111\u00e3 \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i c\u00e1c ph\u01b0\u01a1ng ph\u00e1p linh ho\u1ea1t nh\u01b0 m\u1ed9t s\u1ef1 \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh. Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n Agile nh\u1ea5n m\u1ea1nh v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n l\u1eb7p \u0111i l\u1eb7p l\u1ea1i, s\u1ef1 h\u1ee3p t\u00e1c v\u00e0 t\u00ednh linh ho\u1ea1t, cho ph\u00e9p c\u00e1c nh\u00f3m ph\u1ea3n \u1ee9ng nhanh ch\u00f3ng v\u1edbi c\u00e1c y\u00eau c\u1ea7u thay \u0111\u1ed5i v\u00e0 cung c\u1ea5p ph\u1ea7n m\u1ec1m ch\u1ea5t l\u01b0\u1ee3ng cao.<\/span><\/p>\n<p><b>6. H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">H\u1ec7 th\u1ed1ng CRM \u0111\u00e3 thay \u0111\u1ed5i c\u00e1ch qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. B\u1eb1ng c\u00e1ch t\u1eadp trung d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft v\u1ec1 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng, h\u1ec7 th\u1ed1ng CRM n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u1ee7a \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng v\u00e0 ti\u1ebfp th\u1ecb.<\/span><\/p>\n<p><b>7. N\u1ec1n t\u1ea3ng hi\u1ec3n th\u1ecb chu\u1ed7i cung \u1ee9ng<\/b><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c t\u1ed5 ch\u1ee9c \u0111ang t\u1eadn d\u1ee5ng n\u1ec1n t\u1ea3ng hi\u1ec3n th\u1ecb chu\u1ed7i cung \u1ee9ng \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c th\u00f4ng tin chi ti\u1ebft theo th\u1eddi gian th\u1ef1c v\u1ec1 quy tr\u00ecnh chu\u1ed7i cung \u1ee9ng c\u1ee7a h\u1ecd. C\u00e1c n\u1ec1n t\u1ea3ng n\u00e0y s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 nh\u01b0 IoT v\u00e0 blockchain \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng t\u00ednh minh b\u1ea1ch, kh\u1ea3 n\u0103ng truy xu\u1ea5t ngu\u1ed3n g\u1ed1c v\u00e0 c\u1ed9ng t\u00e1c tr\u00ean to\u00e0n b\u1ed9 m\u1ea1ng l\u01b0\u1edbi chu\u1ed7i cung \u1ee9ng.<\/span><\/p>\n<p><b>8. Ch\u00ednh s\u00e1ch l\u00e0m vi\u1ec7c linh ho\u1ea1t v\u00e0 c\u00f4ng c\u1ee5 c\u1ed9ng t\u00e1c t\u1eeb xa<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c ch\u00ednh s\u00e1ch l\u00e0m vi\u1ec7c t\u1eeb xa v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 c\u1ed9ng t\u00e1c th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed5i m\u1edbi trong quy tr\u00ecnh kinh doanh v\u1ec1 c\u00e1ch th\u1ee9c ti\u1ebfn h\u00e0nh c\u00f4ng vi\u1ec7c. H\u1ed9i ngh\u1ecb truy\u1ec1n h\u00ecnh, qu\u1ea3n l\u00fd d\u1ef1 \u00e1n d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 c\u1ed9ng t\u00e1c \u1ea3o \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu trong vi\u1ec7c th\u00fac \u0111\u1ea9y m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u1eeb xa.<\/span><\/p>\n<p><b>9. Quy tr\u00ecnh nh\u00e2n s\u1ef1 t\u1ef1 \u0111\u1ed9ng<\/b><\/p>\n<p><span style=\"font-weight: 400;\">B\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1 \u0111\u00e3 tri\u1ec3n khai c\u00e1c quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng \u0111\u1ec3 tuy\u1ec3n d\u1ee5ng, gi\u1edbi thi\u1ec7u v\u00e0 qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t. H\u1ec7 th\u1ed1ng theo d\u00f5i \u1ee9ng vi\u00ean, n\u1ec1n t\u1ea3ng h\u1ecdc t\u1eadp tr\u1ef1c tuy\u1ebfn v\u00e0 c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch hi\u1ec7u su\u1ea5t l\u00e0 nh\u1eefng v\u00ed d\u1ee5 v\u1ec1 \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh trong l\u0129nh v\u1ef1c nh\u00e2n s\u1ef1.<\/span><\/p>\n<p><b>10. C\u00f4ng ngh\u1ec7 b\u00e1n l\u1ebb th\u00f4ng minh<\/b><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c nh\u00e0 b\u00e1n l\u1ebb \u0111ang k\u1ebft h\u1ee3p c\u00e1c c\u00f4ng ngh\u1ec7 th\u00f4ng minh \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m mua s\u1eafm c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00ed d\u1ee5 bao g\u1ed3m c\u00e1c ki-\u1ed1t t\u1ef1 thanh to\u00e1n, \u0111\u1ec1 xu\u1ea5t \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a d\u1ef1a tr\u00ean h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd h\u00e0ng t\u1ed3n kho s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 RFID \u0111\u1ec3 theo d\u00f5i th\u1eddi gian th\u1ef1c.<\/span><\/p>\n<p><b>11. B\u1ea3o tr\u00ec d\u1ef1 \u0111o\u00e1n trong s\u1ea3n xu\u1ea5t<\/b><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c c\u00f4ng ty s\u1ea3n xu\u1ea5t \u0111ang s\u1eed d\u1ee5ng c\u00e1c k\u1ef9 thu\u1eadt b\u1ea3o tr\u00ec d\u1ef1 \u0111o\u00e1n \u0111\u1ec3 theo d\u00f5i t\u00ecnh tr\u1ea1ng v\u00e0 hi\u1ec7u su\u1ea5t c\u1ee7a thi\u1ebft b\u1ecb. C\u1ea3m bi\u1ebfn IoT v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u d\u1ef1 \u0111o\u00e1n khi n\u00e0o thi\u1ebft b\u1ecb c\u00f3 kh\u1ea3 n\u0103ng b\u1ecb l\u1ed7i, cho ph\u00e9p b\u1ea3o tr\u00ec ch\u1ee7 \u0111\u1ed9ng v\u00e0 gi\u1ea3m thi\u1ec3u th\u1eddi gian ng\u1eebng ho\u1ea1t \u0111\u1ed9ng.<\/span><\/p>\n<p><b>12. T\u1ef1 \u0111\u1ed9ng h\u00f3a ti\u1ebfp th\u1ecb k\u1ef9 thu\u1eadt s\u1ed1<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ti\u1ebfp th\u1ecb k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u00e3 ch\u1ee9ng ki\u1ebfn \u200b\u200bs\u1ef1 \u0111\u1ed5i m\u1edbi th\u00f4ng qua c\u00e1c c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng h\u00f3a gi\u00fap h\u1ee3p l\u00fd h\u00f3a c\u00e1c quy tr\u00ecnh nh\u01b0 chi\u1ebfn d\u1ecbch email, l\u1eadp l\u1ecbch truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i v\u00e0 nu\u00f4i d\u01b0\u1ee1ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. N\u1ec1n t\u1ea3ng t\u1ef1 \u0111\u1ed9ng h\u00f3a ti\u1ebfp th\u1ecb c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 v\u00e0 cho ph\u00e9p c\u00e1c chi\u1ebfn d\u1ecbch \u0111\u01b0\u1ee3c nh\u1eafm m\u1ee5c ti\u00eau v\u00e0 c\u00e1 nh\u00e2n h\u00f3a h\u01a1n.<\/span><\/p>\n<p><b>13. H\u1ec7 th\u1ed1ng ho\u1ea1ch \u0111\u1ecbnh ngu\u1ed3n l\u1ef1c doanh nghi\u1ec7p (ERP) d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c h\u1ec7 th\u1ed1ng ERP d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y \u0111\u00e3 thay \u0111\u1ed5i c\u00e1ch c\u00e1c t\u1ed5 ch\u1ee9c qu\u1ea3n l\u00fd t\u00e0i nguy\u00ean c\u1ee7a h\u1ecd. C\u00e1c h\u1ec7 th\u1ed1ng n\u00e0y t\u1eadp trung d\u1eef li\u1ec7u, h\u1ee3p l\u00fd h\u00f3a c\u00e1c quy tr\u00ecnh v\u00e0 cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft theo th\u1eddi gian th\u1ef1c, n\u00e2ng cao ho\u1ea1t \u0111\u1ed9ng kinh doanh t\u1ed5ng th\u1ec3.<\/span><\/p>\n<p><b>14. M\u00f4 h\u00ecnh kinh doanh d\u1ef1a tr\u00ean \u0111\u0103ng k\u00fd<\/b><\/p>\n<p><span style=\"font-weight: 400;\">M\u1ed9t s\u1ed1 doanh nghi\u1ec7p \u0111\u00e3 \u0111\u1ed5i m\u1edbi m\u00f4 h\u00ecnh doanh thu c\u1ee7a m\u00ecnh b\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng c\u00e1c d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean \u0111\u0103ng k\u00fd. C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y mang l\u1ea1i cho kh\u00e1ch h\u00e0ng gi\u00e1 tr\u1ecb li\u00ean t\u1ee5c \u0111\u1ed3ng th\u1eddi mang l\u1ea1i ngu\u1ed3n doanh thu \u0111\u1ecbnh k\u1ef3 v\u00e0 c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n \u0111\u01b0\u1ee3c cho doanh nghi\u1ec7p.<\/span><\/p>\n<p><b>15. C\u00f4ng ngh\u1ec7 n\u00f4ng nghi\u1ec7p th\u00f4ng minh<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Trong n\u00f4ng nghi\u1ec7p, c\u00e1c c\u00f4ng ngh\u1ec7 th\u00f4ng minh nh\u01b0 canh t\u00e1c ch\u00ednh x\u00e1c, gi\u00e1m s\u00e1t d\u1ef1a tr\u00ean m\u00e1y bay kh\u00f4ng ng\u01b0\u1eddi l\u00e1i v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u \u0111\u00e3 thay \u0111\u1ed5i c\u00e1c quy tr\u00ecnh canh t\u00e1c truy\u1ec1n th\u1ed1ng. Nh\u1eefng \u0111\u1ed5i m\u1edbi n\u00e0y c\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t c\u00e2y tr\u1ed3ng, t\u1ed1i \u01b0u h\u00f3a vi\u1ec7c s\u1eed d\u1ee5ng t\u00e0i nguy\u00ean v\u00e0 t\u0103ng c\u01b0\u1eddng qu\u1ea3n l\u00fd trang tr\u1ea1i t\u1ed5ng th\u1ec3.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nh\u1eefng v\u00ed d\u1ee5 n\u00e0y minh h\u1ecda nh\u1eefng c\u00e1ch th\u1ee9c \u0111a d\u1ea1ng trong \u0111\u00f3 \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh \u0111\u00e3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng trong nhi\u1ec1u ng\u00e0nh kh\u00e1c nhau \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 duy tr\u00ec t\u00ednh c\u1ea1nh tranh trong b\u1ed1i c\u1ea3nh kinh doanh \u0111ang ph\u00e1t tri\u1ec3n.<\/span><\/p>\n<p><strong><b>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/ideascale.com\/vi\/viblog\/doi-moi-mo-hinh-kinh-doanh-la-gi\/\">\u0110\u1ed5i m\u1edbi m\u00f4 h\u00ecnh kinh doanh l\u00e0 g\u00ec?<\/a><\/b><\/strong><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">Quy tr\u00ecnh \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh<\/h2>\n<p><span style=\"font-weight: 400;\">Vi\u1ec7c th\u1ef1c hi\u1ec7n \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh bao g\u1ed3m m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 h\u1ec7 th\u1ed1ng v\u00e0 chi\u1ebfn l\u01b0\u1ee3c. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 quy tr\u00ecnh t\u1eebng b\u01b0\u1edbc \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn c\u00e1c t\u1ed5 ch\u1ee9c qua c\u00e1c giai \u0111o\u1ea1n \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh:<\/span><\/p>\n<p><b>B\u01b0\u1edbc 1: X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau v\u00e0 ph\u1ea1m vi:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Tr\u00ecnh b\u00e0y r\u00f5 r\u00e0ng c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a s\u00e1ng ki\u1ebfn \u200b\u200b\u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh. X\u00e1c \u0111\u1ecbnh c\u00e1c quy tr\u00ecnh c\u1ee5 th\u1ec3 c\u1ea7n gi\u1ea3i quy\u1ebft v\u00e0 \u0111\u1eb7t ra c\u00e1c m\u1ee5c ti\u00eau th\u1ef1c t\u1ebf \u0111\u1ec3 c\u1ea3i ti\u1ebfn, ch\u1eb3ng h\u1ea1n nh\u01b0 t\u0103ng hi\u1ec7u qu\u1ea3, gi\u1ea3m chi ph\u00ed ho\u1eb7c n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><b>B\u01b0\u1edbc 2: Ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch quy tr\u00ecnh:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch to\u00e0n di\u1ec7n v\u1ec1 tr\u1ea1ng th\u00e1i hi\u1ec7n t\u1ea1i c\u1ee7a c\u00e1c quy tr\u00ecnh kinh doanh \u0111\u01b0\u1ee3c nh\u1eafm m\u1ee5c ti\u00eau. Ghi l\u1ea1i quy tr\u00ecnh c\u00f4ng vi\u1ec7c hi\u1ec7n c\u00f3 v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m y\u1ebfu, t\u1eafc ngh\u1ebdn v\u00e0 k\u00e9m hi\u1ec7u qu\u1ea3. Thu th\u1eadp \u0111\u1ea7u v\u00e0o t\u1eeb c\u00e1c b\u00ean li\u00ean quan tham gia ho\u1eb7c b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi c\u00e1c quy tr\u00ecnh.<\/span><\/p>\n<p><b>B\u01b0\u1edbc 3: \u0110o \u0111i\u1ec3m chu\u1ea9n v\u00e0 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Nghi\u00ean c\u1ee9u c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t v\u00e0 \u0111i\u1ec3m chu\u1ea9n c\u1ee7a ng\u00e0nh so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh ho\u1eb7c ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u trong l\u0129nh v\u1ef1c n\u00e0y. X\u00e1c \u0111\u1ecbnh c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn \u0111\u1ed5i m\u1edbi v\u00e0 chi\u1ebfn l\u01b0\u1ee3c th\u00e0nh c\u00f4ng c\u00f3 th\u1ec3 \u0111\u00f3ng vai tr\u00f2 l\u00e0 ngu\u1ed3n c\u1ea3m h\u1ee9ng cho s\u1ef1 \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh c\u1ee7a b\u1ea1n.<\/span><\/p>\n<p><b>B\u01b0\u1edbc 4: Th\u00e0nh l\u1eadp nh\u00f3m \u0111a ch\u1ee9c n\u0103ng:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">T\u1eadp h\u1ee3p m\u1ed9t nh\u00f3m \u0111a ch\u1ee9c n\u0103ng v\u1edbi \u0111\u1ea1i di\u1ec7n t\u1eeb c\u00e1c ph\u00f2ng ban v\u00e0 c\u1ea5p \u0111\u1ed9 kh\u00e1c nhau trong t\u1ed5 ch\u1ee9c. Nh\u00f3m n\u00e0y ph\u1ea3i mang l\u1ea1i nh\u1eefng quan \u0111i\u1ec3m, ki\u1ebfn \u200b\u200bth\u1ee9c chuy\u00ean m\u00f4n v\u00e0 hi\u1ec3u bi\u1ebft \u0111a d\u1ea1ng v\u1ec1 qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi.<\/span><\/p>\n<p><b>B\u01b0\u1edbc 5: T\u1ea1o \u00fd t\u01b0\u1edfng v\u00e0 \u0111\u1ed9ng n\u00e3o:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">T\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho c\u00e1c bu\u1ed5i \u0111\u1ed9ng n\u00e3o \u0111\u1ec3 t\u1ea1o ra \u00fd t\u01b0\u1edfng c\u1ea3i ti\u1ebfn quy tr\u00ecnh. Khuy\u1ebfn kh\u00edch c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m suy ngh\u0129 s\u00e1ng t\u1ea1o v\u00e0 xem x\u00e9t c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ed9c \u0111\u00e1o. S\u1eed d\u1ee5ng c\u00e1c k\u1ef9 thu\u1eadt nh\u01b0 l\u1eadp b\u1ea3n \u0111\u1ed3 t\u01b0 duy, ph\u00e2n t\u00edch SWOT ho\u1eb7c t\u01b0 duy thi\u1ebft k\u1ebf.<\/span><\/p>\n<p><b>B\u01b0\u1edbc 6: \u0110\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean v\u00e0 t\u00ednh kh\u1ea3 thi:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u00e1nh gi\u00e1 c\u00e1c \u00fd t\u01b0\u1edfng \u0111\u01b0\u1ee3c t\u1ea1o ra d\u1ef1a tr\u00ean t\u00ednh kh\u1ea3 thi, t\u00e1c \u0111\u1ed9ng ti\u1ec1m \u1ea9n v\u00e0 s\u1ef1 ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c. \u01afu ti\u00ean c\u00e1c \u00fd t\u01b0\u1edfng \u0111\u1ec3 t\u1eadp trung v\u00e0o nh\u1eefng \u00fd t\u01b0\u1edfng mang l\u1ea1i l\u1ee3i \u00edch \u0111\u00e1ng k\u1ec3 nh\u1ea5t v\u00e0 c\u00f3 th\u1ec3 tri\u1ec3n khai th\u1ef1c t\u1ebf.<\/span><\/p>\n<p><b>B\u01b0\u1edbc 7: T\u1ea1o m\u1eabu ho\u1eb7c m\u00f4 ph\u1ecfng:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ph\u00e1t tri\u1ec3n nguy\u00ean m\u1eabu ho\u1eb7c ti\u1ebfn h\u00e0nh m\u00f4 ph\u1ecfng cho c\u00e1c \u00fd t\u01b0\u1edfng \u0111\u00e3 ch\u1ecdn. B\u01b0\u1edbc n\u00e0y cho ph\u00e9p nh\u00f3m ki\u1ec3m tra t\u00ednh kh\u1ea3 thi v\u00e0 ch\u1ee9c n\u0103ng c\u1ee7a c\u00e1c thay \u0111\u1ed5i \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t trong m\u00f4i tr\u01b0\u1eddng \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t tr\u01b0\u1edbc khi tri\u1ec3n khai tr\u00ean quy m\u00f4 to\u00e0n di\u1ec7n.<\/span><\/p>\n<p><b>B\u01b0\u1edbc 8: Tri\u1ec3n khai th\u00ed \u0111i\u1ec3m:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ch\u1ecdn th\u1ef1c hi\u1ec7n th\u00ed \u0111i\u1ec3m \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh \u1edf quy m\u00f4 nh\u1ecf. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn m\u1ed9t b\u1ed9 ph\u1eadn, \u0111\u1ecba \u0111i\u1ec3m ho\u1eb7c t\u1eadp h\u1ee3p con c\u1ee5 th\u1ec3 c\u1ee7a quy tr\u00ecnh t\u1ed5ng th\u1ec3. Thu th\u1eadp d\u1eef li\u1ec7u v\u00e0 ph\u1ea3n h\u1ed3i trong giai \u0111o\u1ea1n th\u1eed nghi\u1ec7m \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh ti\u1ebfp theo.<\/span><\/p>\n<p><b>B\u01b0\u1edbc 9: Thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Thu th\u1eadp d\u1eef li\u1ec7u li\u00ean quan trong giai \u0111o\u1ea1n th\u1eed nghi\u1ec7m \u0111\u1ec3 \u0111o l\u01b0\u1eddng t\u00e1c \u0111\u1ed9ng c\u1ee7a \u0111\u1ed5i m\u1edbi. Ph\u00e2n t\u00edch c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) v\u00e0 so s\u00e1nh k\u1ebft qu\u1ea3 v\u1edbi c\u00e1c s\u1ed1 li\u1ec7u c\u01a1 b\u1ea3n. \u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a nh\u1eefng thay \u0111\u1ed5i v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n.<\/span><\/p>\n<p><b>B\u01b0\u1edbc 10: Ph\u1ea3n h\u1ed3i v\u00e0 c\u1ea3i ti\u1ebfn l\u1eb7p l\u1ea1i:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb c\u00e1c b\u00ean li\u00ean quan, bao g\u1ed3m c\u1ea3 nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng, c\u00f3 li\u00ean quan ho\u1eb7c b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh. S\u1eed d\u1ee5ng ph\u1ea3n h\u1ed3i n\u00e0y \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c c\u1ea3i ti\u1ebfn l\u1eb7p \u0111i l\u1eb7p l\u1ea1i cho c\u00e1c quy tr\u00ecnh. Xem x\u00e9t c\u00e1c \u0111i\u1ec1u ch\u1ec9nh b\u1ed5 sung \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u l\u1ef1c v\u00e0 hi\u1ec7u qu\u1ea3.<\/span><\/p>\n<p><b>B\u01b0\u1edbc 11: M\u1edf r\u1ed9ng quy m\u00f4:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Sau khi giai \u0111o\u1ea1n th\u1eed nghi\u1ec7m th\u00e0nh c\u00f4ng v\u00e0 c\u00e1c c\u1ea3i ti\u1ebfn \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n, h\u00e3y m\u1edf r\u1ed9ng quy m\u00f4 \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh cho c\u00e1c b\u1ed9 ph\u1eadn r\u1ed9ng h\u01a1n ho\u1eb7c to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c. X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n chi ti\u1ebft, truy\u1ec1n \u0111\u1ea1t nh\u1eefng thay \u0111\u1ed5i v\u00e0 cung c\u1ea5p \u0111\u00e0o t\u1ea1o v\u00e0 h\u1ed7 tr\u1ee3 c\u1ea7n thi\u1ebft.<\/span><\/p>\n<p><b>B\u01b0\u1edbc 12: Qu\u1ea3n l\u00fd thay \u0111\u1ed5i v\u00e0 truy\u1ec1n th\u00f4ng:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd thay \u0111\u1ed5i \u0111\u1ec3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n chuy\u1ec3n \u0111\u1ed5i su\u00f4n s\u1ebb sang c\u00e1c quy tr\u00ecnh m\u1edbi. Truy\u1ec1n \u0111\u1ea1t l\u00fd do thay \u0111\u1ed5i, \u0111\u00e0o t\u1ea1o v\u00e0 gi\u1ea3i quy\u1ebft m\u1ecdi m\u1ed1i quan ng\u1ea1i ho\u1eb7c ph\u1ea3n \u0111\u1ed1i c\u1ee7a nh\u00e2n vi\u00ean.<\/span><\/p>\n<p><b>B\u01b0\u1edbc 13: Gi\u00e1m s\u00e1t v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Thi\u1ebft l\u1eadp c\u01a1 ch\u1ebf gi\u00e1m s\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1 li\u00ean t\u1ee5c c\u00e1c quy tr\u00ecnh \u0111\u1ed5i m\u1edbi. Li\u00ean t\u1ee5c thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u, gi\u00e1m s\u00e1t KPI v\u00e0 thu th\u1eadp ph\u1ea3n h\u1ed3i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh ti\u1ebfp t\u1ee5c \u0111\u00e1p \u1ee9ng c\u00e1c m\u1ee5c ti\u00eau v\u00e0 th\u00edch \u1ee9ng v\u1edbi nhu c\u1ea7u ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n.<\/span><\/p>\n<p><b>B\u01b0\u1edbc 14: T\u00e0i li\u1ec7u:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ghi l\u1ea1i to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh, bao g\u1ed3m c\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n, c\u00e1c quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u01b0a ra v\u00e0 k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c. T\u00e0i li\u1ec7u n\u00e0y \u0111\u00f3ng vai tr\u00f2 l\u00e0 ngu\u1ed3n t\u00e0i nguy\u00ean qu\u00fd gi\u00e1 cho c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200btrong t\u01b0\u01a1ng lai v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n chuy\u1ec3n giao ki\u1ebfn \u200b\u200bth\u1ee9c trong t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<p><b>B\u01b0\u1edbc 15: K\u1ef7 ni\u1ec7m th\u00e0nh c\u00f4ng v\u00e0 s\u1ef1 c\u00f4ng nh\u1eadn:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ghi nh\u1eadn v\u00e0 t\u00f4n vinh nh\u1eefng th\u00e0nh c\u00f4ng c\u1ee7a vi\u1ec7c \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh. Ghi nh\u1eadn n\u1ed7 l\u1ef1c c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m v\u00e0 t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c \u0111\u1ebfn m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c. C\u1ee7ng c\u1ed1 v\u0103n h\u00f3a \u0111\u1ed5i m\u1edbi v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u1eb1ng c\u00e1ch l\u00e0m theo c\u00e1c b\u01b0\u1edbc n\u00e0y, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 \u0111i\u1ec1u h\u01b0\u1edbng qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh m\u1ed9t c\u00e1ch c\u00f3 h\u1ec7 th\u1ed1ng, th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a \u0111\u1ed5i m\u1edbi v\u00e0 s\u1ef1 linh ho\u1ea1t \u0111\u1ec3 th\u00edch \u1ee9ng v\u1edbi b\u1ed1i c\u1ea3nh kinh doanh \u0111ang thay \u0111\u1ed5i.<\/span><\/p>\n<p><strong><b>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/ideascale.com\/vi\/viblog\/doi-moi-dich-vu-khach-hang-la-gi\/\">\u0110\u1ed5i m\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/a><\/b><\/strong><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.25;\" data-fontsize=\"36\" data-lineheight=\"45px\">C\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t v\u1ec1 \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh<\/h2>\n<p><span style=\"font-weight: 400;\">Vi\u1ec7c th\u1ef1c hi\u1ec7n \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh li\u00ean quan \u0111\u1ebfn c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 t\u00ednh chi\u1ebfn l\u01b0\u1ee3c v\u00e0 c\u00f3 c\u1ea5u tr\u00fac. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn c\u00e1c t\u1ed5 ch\u1ee9c \u0111i\u1ec1u h\u01b0\u1edbng quy tr\u00ecnh th\u00e0nh c\u00f4ng:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>H\u1ed7 tr\u1ee3 l\u00e3nh \u0111\u1ea1o: <\/b><span style=\"font-weight: 400;\">\u0110\u1ea3m b\u1ea3o s\u1ef1 h\u1ed7 tr\u1ee3 m\u1ea1nh m\u1ebd t\u1eeb l\u00e3nh \u0111\u1ea1o c\u1ea5p cao. Cam k\u1ebft c\u1ee7a l\u00e3nh \u0111\u1ea1o l\u00e0 r\u1ea5t quan tr\u1ecdng trong vi\u1ec7c ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c, th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a \u0111\u1ed5i m\u1edbi v\u00e0 th\u00fac \u0111\u1ea9y nh\u1eefng thay \u0111\u1ed5i c\u1ea7n thi\u1ebft.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>M\u1ee5c ti\u00eau r\u00f5 r\u00e0ng: <\/b><span style=\"font-weight: 400;\">X\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh. \u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c m\u1ee5c ti\u00eau ph\u00f9 h\u1ee3p v\u1edbi t\u1ea7m nh\u00ecn chi\u1ebfn l\u01b0\u1ee3c t\u1ed5ng th\u1ec3 c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c \u0111i\u1ec3m y\u1ebfu ho\u1eb7c c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn c\u1ee5 th\u1ec3.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>H\u1ee3p t\u00e1c \u0111a ch\u1ee9c n\u0103ng: <\/b><span style=\"font-weight: 400;\">T\u1eadp h\u1ee3p m\u1ed9t nh\u00f3m \u0111a ch\u1ee9c n\u0103ng v\u1edbi \u0111\u1ea1i di\u1ec7n t\u1eeb nhi\u1ec1u ph\u00f2ng ban kh\u00e1c nhau. S\u1ef1 \u0111a d\u1ea1ng n\u00e0y \u0111\u1ea3m b\u1ea3o m\u1ed9t quan \u0111i\u1ec3m to\u00e0n di\u1ec7n v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c khu v\u1ef1c kh\u00e1c nhau c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>S\u1ef1 tham gia c\u1ee7a nh\u00e2n vi\u00ean: <\/b><span style=\"font-weight: 400;\">Thu h\u00fat nh\u00e2n vi\u00ean \u1edf m\u1ecdi c\u1ea5p \u0111\u1ed9 tham gia v\u00e0o qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi. Nh\u1eefng nh\u00e2n vi\u00ean tr\u1ef1c ti\u1ebfp tham gia ho\u1eb7c b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi c\u00e1c quy tr\u00ecnh \u0111ang \u0111\u01b0\u1ee3c \u0111\u1ed5i m\u1edbi c\u00f3 th\u1ec3 cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft, \u00fd t\u01b0\u1edfng v\u00e0 ph\u1ea3n h\u1ed3i c\u00f3 gi\u00e1 tr\u1ecb.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>L\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m: <\/b><span style=\"font-weight: 400;\">Lu\u00f4n quan t\u00e2m \u0111\u1ebfn kh\u00e1ch h\u00e0ng trong su\u1ed1t qu\u00e1 tr\u00ecnh \u0111\u1ed5i m\u1edbi. Hi\u1ec3u nhu c\u1ea7u, k\u1ef3 v\u1ecdng v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng thay \u0111\u1ed5i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n ph\u00f9 h\u1ee3p v\u1edbi vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>V\u00f2ng ph\u1ea3n h\u1ed3i li\u00ean t\u1ee5c: <\/b><span style=\"font-weight: 400;\">Thi\u1ebft l\u1eadp v\u00f2ng ph\u1ea3n h\u1ed3i li\u00ean t\u1ee5c \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin chuy\u00ean s\u00e2u t\u1eeb c\u00e1c b\u00ean li\u00ean quan, bao g\u1ed3m nh\u00e2n vi\u00ean, kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c b\u00ean li\u00ean quan kh\u00e1c. Ph\u1ea3n h\u1ed3i th\u01b0\u1eddng xuy\u00ean gi\u00fap x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u: <\/b><span style=\"font-weight: 400;\">T\u1eadn d\u1ee5ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh. S\u1eed d\u1ee5ng c\u00e1c s\u1ed1 li\u1ec7u c\u00f3 li\u00ean quan v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) \u0111\u1ec3 \u0111o l\u01b0\u1eddng t\u00e1c \u0111\u1ed9ng c\u1ee7a c\u00e1c thay \u0111\u1ed5i v\u00e0 h\u01b0\u1edbng d\u1eabn c\u00e1c l\u1ea7n l\u1eb7p l\u1ea1i ti\u1ebfp theo.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Th\u1eed nghi\u1ec7m v\u00e0 t\u1ea1o m\u1eabu: <\/b><span style=\"font-weight: 400;\">Khuy\u1ebfn kh\u00edch v\u0103n h\u00f3a th\u1eed nghi\u1ec7m v\u00e0 t\u1ea1o m\u1eabu. Th\u1eed nghi\u1ec7m c\u00e1c phi\u00ean b\u1ea3n \u0111\u1ed5i m\u1edbi quy m\u00f4 nh\u1ecf tr\u01b0\u1edbc khi tri\u1ec3n khai \u0111\u1ea7y \u0111\u1ee7 \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng th\u00e1ch th\u1ee9c ti\u1ec1m \u1ea9n v\u00e0 c\u1ea3i ti\u1ebfn c\u00e1c gi\u1ea3i ph\u00e1p.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Qu\u1ea3n l\u00fd r\u1ee7i ro: <\/b><span style=\"font-weight: 400;\">X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch qu\u1ea3n l\u00fd r\u1ee7i ro \u0111\u1ec3 d\u1ef1 \u0111o\u00e1n v\u00e0 gi\u1ea3m thi\u1ec3u r\u1ee7i ro ti\u1ec1m \u1ea9n li\u00ean quan \u0111\u1ebfn \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh. H\u00e3y chu\u1ea9n b\u1ecb \u0111\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng th\u00e1ch th\u1ee9c v\u00e0 th\u1ea5t b\u1ea1i m\u1ed9t c\u00e1ch ch\u1ee7 \u0111\u1ed9ng.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00edch h\u1ee3p c\u00f4ng ngh\u1ec7: <\/b><span style=\"font-weight: 400;\">N\u1eafm b\u1eaft c\u00e1c c\u00f4ng ngh\u1ec7 li\u00ean quan c\u00f3 th\u1ec3 n\u00e2ng cao quy tr\u00ecnh v\u00e0 g\u00f3p ph\u1ea7n \u0111\u1ed5i m\u1edbi. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m t\u1ef1 \u0111\u1ed9ng h\u00f3a, ph\u00e2n t\u00edch d\u1eef li\u1ec7u, tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0 c\u00e1c gi\u1ea3i ph\u00e1p k\u1ef9 thu\u1eadt s\u1ed1 kh\u00e1c.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ph\u01b0\u01a1ng ph\u00e1p Agile: <\/b><span style=\"font-weight: 400;\">\u00c1p d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p linh ho\u1ea1t \u0111\u1ec3 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n. C\u00e1ch ti\u1ebfp c\u1eadn linh ho\u1ea1t cho ph\u00e9p mang l\u1ea1i s\u1ef1 linh ho\u1ea1t, kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u00e0 c\u1ea3i ti\u1ebfn l\u1eb7p \u0111i l\u1eb7p l\u1ea1i, \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng trong m\u00f4i tr\u01b0\u1eddng kinh doanh n\u0103ng \u0111\u1ed9ng.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Thay \u0111\u1ed5i c\u00e1ch qu\u1ea3n l\u00fd: <\/b><span style=\"font-weight: 400;\">Th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd thay \u0111\u1ed5i hi\u1ec7u qu\u1ea3 \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean th\u00edch \u1ee9ng v\u1edbi c\u00e1c quy tr\u00ecnh m\u1edbi. Cung c\u1ea5p th\u00f4ng tin li\u00ean l\u1ea1c, \u0111\u00e0o t\u1ea1o v\u00e0 h\u1ed7 tr\u1ee3 r\u00f5 r\u00e0ng \u0111\u1ec3 d\u1ec5 d\u00e0ng chuy\u1ec3n \u0111\u1ed5i.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ghi l\u1ea1i quy tr\u00ecnh: <\/b><span style=\"font-weight: 400;\">Ghi l\u1ea1i to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh, bao g\u1ed3m l\u00fd do c\u0103n b\u1ea3n cho nh\u1eefng thay \u0111\u1ed5i, c\u00e1c quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u01b0a ra v\u00e0 k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c. T\u00e0i li\u1ec7u n\u00e0y \u0111\u00f3ng vai tr\u00f2 l\u00e0 t\u00e0i li\u1ec7u tham kh\u1ea3o c\u00f3 gi\u00e1 tr\u1ecb cho c\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200btrong t\u01b0\u01a1ng lai.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0102n m\u1eebng th\u00e0nh c\u00f4ng: <\/b><span style=\"font-weight: 400;\">Ghi nh\u1eadn v\u00e0 t\u00f4n vinh nh\u1eefng th\u00e0nh c\u00f4ng v\u00e0 c\u1ed9t m\u1ed1c \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00f4ng qua \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh. S\u1ef1 c\u00f4ng nh\u1eadn c\u1ee7ng c\u1ed1 t\u1ea7m quan tr\u1ecdng c\u1ee7a s\u1ef1 \u0111\u1ed5i m\u1edbi v\u00e0 th\u00fac \u0111\u1ea9y c\u00e1c nh\u00f3m ti\u1ebfp t\u1ee5c t\u00ecm ki\u1ebfm s\u1ef1 c\u1ea3i ti\u1ebfn.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0110\u00e1nh gi\u00e1 th\u01b0\u1eddng xuy\u00ean v\u00e0 \u0111i\u1ec1u ch\u1ec9nh: <\/b><span style=\"font-weight: 400;\">Thi\u1ebft l\u1eadp m\u1ed9t h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 v\u00e0 \u0111i\u1ec1u ch\u1ec9nh th\u01b0\u1eddng xuy\u00ean. M\u00f4i tr\u01b0\u1eddng kinh doanh r\u1ea5t n\u0103ng \u0111\u1ed9ng v\u00e0 vi\u1ec7c \u0111\u00e1nh gi\u00e1 li\u00ean t\u1ee5c \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c quy tr\u00ecnh v\u1eabn ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 \u0111\u00e1p \u1ee9ng v\u1edbi c\u00e1c \u0111i\u1ec1u ki\u1ec7n thay \u0111\u1ed5i.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">B\u1eb1ng c\u00e1ch k\u1ebft h\u1ee3p nh\u1eefng th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t n\u00e0y, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng thu\u1eadn l\u1ee3i cho vi\u1ec7c \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh, th\u00fac \u0111\u1ea9y c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c v\u00e0 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nh\u1eefng th\u00e1ch th\u1ee9c kinh doanh ng\u00e0y c\u00e0ng gia t\u0103ng.<\/span><\/p>\n<p><strong><b>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/ideascale.com\/vi\/viblog\/trai-nghiem-cx-doi-moi-cua-khach-hang-la-gi\/\">\u0110\u1ed5i m\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (CX) l\u00e0 g\u00ec?<\/a><\/b><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":72,"featured_media":82248,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4437],"tags":[],"contributor":[4618],"class_list":["post-82247","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-viblog","contributor-nick-jain-vi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, v\u00ed d\u1ee5, quy tr\u00ecnh v\u00e0 th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t<\/title>\n<meta name=\"description\" content=\"\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 nh\u1eefng thay \u0111\u1ed5i quan tr\u1ecdng v\u00e0 mang t\u00ednh bi\u1ebfn \u0111\u1ed5i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ed1i v\u1edbi c\u00e1c quy tr\u00ecnh hi\u1ec7n c\u00f3 trong m\u1ed9t t\u1ed5 ch\u1ee9c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t, hi\u1ec7u qu\u1ea3 v\u00e0 hi\u1ec7u su\u1ea5t kinh doanh t\u1ed5ng th\u1ec3 t\u1ed1t h\u01a1n. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1c v\u00ed d\u1ee5, quy tr\u00ecnh v\u00e0 ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t v\u1ec1 \u0111\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ideascale.com\/vi\/viblog\/doi-moi-quy-trinh-kinh-doanh-la-gi\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh l\u00e0 g\u00ec? \u0110\u1ecbnh ngh\u0129a, v\u00ed d\u1ee5, quy tr\u00ecnh v\u00e0 th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t\" \/>\n<meta property=\"og:description\" content=\"\u0110\u1ed5i m\u1edbi quy tr\u00ecnh kinh doanh \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 nh\u1eefng thay \u0111\u1ed5i quan tr\u1ecdng v\u00e0 mang t\u00ednh bi\u1ebfn \u0111\u1ed5i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ed1i v\u1edbi c\u00e1c quy tr\u00ecnh hi\u1ec7n c\u00f3 trong m\u1ed9t t\u1ed5 ch\u1ee9c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t, hi\u1ec7u qu\u1ea3 v\u00e0 hi\u1ec7u su\u1ea5t kinh doanh t\u1ed5ng th\u1ec3 t\u1ed1t h\u01a1n. 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