The Magic of Process: Department of Labor

dol-youthact-featureThe United States Department of Labor is a cabinet-level department of the U.S. federal government responsible for occupational safety, wage and hour standards, unemployment insurance benefits, re- employment services, and more. One of the policy agencies within DOL is the Office of Disability Employment Policy (ODEP), which aims to develop and influence policies and practices that increase the number and quality of employment opportunities for people with disabilities. They are long-time users of IdeaScale and past winners of IdeaScale’s Innovation Management Awards.

And although they have great engagement stories and interesting policy-level impacts as part of their programs, what sets the Department of Labor apart is that they are true masters of process. Even in their first case study with IdeaScale, the Department of Labor outlined a repeatable seven step process which they have used for numerous citizen engagement campaigns:

1. Articulating the Challenge.
2. Build the Team.
3. Process Definition.
4. Outreach.
5. Stimulate the Dialogue.
6. Data Analysis.
7. Implementation.

Obviously, IdeaScale’s software can be used to suit any process (from design thinking to six sigma), but this process is similar to ones we’ve seen at other top-performing organizations and includes a mix of strategy and software. In their latest award-winning submission to the IM Awards, the Department of Labor also offered insight into what the communications schedule should be for a short-term challenge complete with sample email copy.

To learn more about the Department of Labor and how they use process to manage ideas through to implementation, download their 7-step process case study here and their communications schedule case study here.

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