IDEASCALE BLOG

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A Successful Customer Experience Innovation Workflow

Customer Experience Innovation

Last week, IdeaScale introduced a proven product improvement workflow that is being used by our highest performing communities. This week, we continue that trend by showcasing a workflow that has been used to demonstrably improve customer experience and customer satisfaction. Organizations like this gather ideas from employees about how to make customers lives better and … Continued

Using Design Thinking to Ready Your Company for the Green Economy

Using Design Thinking

In 2011, EY and GreenBiz Group conducted a survey of executives employed by companies generating revenue greater than $1 billion. In that report, EY shared that “76 percent of survey respondents anticipate natural resource shortages will affect their core business objectives over the next 3-5 years and that 65 percent of respondents stated their CFO … Continued