IDEASCALE BLOG

Tag: refine

Four Innovation Lessons We Can Learn from Standard Bank

Four Innovation Lessons

Innovation starts in the clouds and comes to Earth. Innovation is particularly important for industries that seemingly move slowly, and that’s particularly true of banking. South Africa’s Standard Bank, which has branches across Africa and is expanding to other markets across the world, is an excellent demonstration of why. Innovation drives everything Standard does, and … Continued

A Successful Process Improvement Workflow

Successful Process Improvement Workflow

Last week, IdeaScale introduced a proven customer experience improvement workflow that is being used by our highest performing communities. This week, we’re going to look at a high-performing process improvement workflow (by far IdeaScale’s most common use case). This workflow has been used to find new time efficiencies, save money, and more. Organizations like this … Continued

A Successful Customer Experience Innovation Workflow

Customer Experience Innovation

Last week, IdeaScale introduced a proven product improvement workflow that is being used by our highest performing communities. This week, we continue that trend by showcasing a workflow that has been used to demonstrably improve customer experience and customer satisfaction. Organizations like this gather ideas from employees about how to make customers lives better and … Continued

A Successful Product Improvement Workflow

Successful Product Improvement Workflow

For the next three weeks, IdeaScale will introduce a proven IdeaScale workflow that is being used by our highest performing communities. Our hope is that these workflows become templates that you can use in your own communities. The first workflow that we’re going to examine is an innovation funnel that has successfully been used for … Continued