IDEASCALE BLOG

Tag: nps

A Successful Customer Experience Innovation Workflow

Customer Experience Innovation

Last week, IdeaScale introduced a proven product improvement workflow that is being used by our highest performing communities. This week, we continue that trend by showcasing a workflow that has been used to demonstrably improve customer experience and customer satisfaction. Organizations like this gather ideas from employees about how to make customers lives better and … Continued

Defining Your Innovation Metrics

defining innovation metrics

When people talk about the metrics that they use to measure the success of their innovation programs, they are often talking about two different things, both of which are very important when defining your innovation metrics: They are talking about their innovation capabilities (that is, how to assess the promise of ideas that they have … Continued