Tag: customer engagement

The Age of the Comment Card is Over

There are numerous ways to communicate with your network these days. You can build customer forums, tweet, fill out online surveys… certainly you can build online communities with IdeaScale… you can have your audience fill out comment cards… Wait a minute? That’s still happening? I had forgotten about the comment card until the other day … Continued

Put That in the ThinkOven!

Domino’s has been heralded as an innovator when it comes to customer engagement. This year, in a survey conducted by consultancy group Brand Keys, as part of its Loyalty Engagement Index, Domino’s Pizza was found to be the restaurant brand that created the most “customer delight” and also tied for “customer loyalty.” How are they … Continued