IDEASCALE BLOG

Tag: beyond the survey

Research from our Complimentary Webinar: Beyond the Survey, The Future of Customer Collaboration

While we look forward to the upcoming complimentary webinar tomorrow, we thought it might be fun to share some customer feedback statistics from our research: 79% of companies DO NOT define best practices for utilizing and deriving actionable insights from customer feedback. Source: Aberdeen Group www.business2community.com/loyalty-marketing/taking-action-on-customer-feedback-029819#UIdzWBZyQ1SqgxFJ.99 70% of customer experience management best-in-class adopters use customer … Continued

Beyond the Survey: The Future of Customer Collaboration

Join SAP and IdeaScale in this complimentary webinar as we navigate the future of customer engagement. The IdeaScale-powered SAP Business ByDesign Ideas Forum allows customers and partners to submit their ideas for improvement to the SAP product. Although SAP has always reached out to their customers throughout the development lifecycle, SAP found several unique opportunities … Continued