Research from our Complimentary Webinar: Beyond the Survey, The Future of Customer Collaboration
While we look forward to the upcoming complimentary webinar tomorrow, we thought it might be fun to share some customer feedback statistics from our research: 79% of companies DO NOT define best practices for utilizing and deriving actionable insights from customer feedback. Source: Aberdeen Group www.business2community.com/loyalty-marketing/taking-action-on-customer-feedback-029819#UIdzWBZyQ1SqgxFJ.99 70% of customer experience management best-in-class adopters use customer … Continued