Virtual Suggestion Box
Virtual suggestion boxes allows customers and employees to connect with a company anytime, anywhere. Because the IdeaScale tool is mobile optimized, it can engage at the point of sale, but also long after the transaction has been completed throughout the customer and employee lifecycle so that the feedback is always immediate and something that the rest of the community can interact with. Unlike a typical suggestion box, the IdeaScale virtual suggestion box gathers these members ideas, builds communities around them, and because members can vote on and share each piece of information, the best ideas invariably appear on the top of the heap. It allows the conversation and the community to live in multiple places without being dependent on in-person monitoring while also remaining accessible for numerous stakeholders at any given time.